Service Delivery Contracts in the East of England

Service Delivery
England > East of England

The table below provides summary statistics for contract job vacancies advertised in the East of England requiring Service Delivery skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Delivery over the 6 months leading up to 2 June 2025, comparing them to the same period in the previous two years.

6 months to
2 Jun 2025
Same period 2024 Same period 2023
Rank 23 34 49
Rank change year-on-year +11 +15 -13
Contract jobs citing Service Delivery 73 95 73
As % of all contract jobs advertised in the East of England 7.53% 4.91% 3.74%
As % of the Processes & Methodologies category 8.33% 5.84% 4.28%
Number of daily rates quoted 13 18 25
10th Percentile - £197 £143
25th Percentile £185 £272 £205
Median daily rate (50th Percentile) £200 £350 £400
Median % change year-on-year -42.86% -12.50% -11.11%
75th Percentile £400 £400 £500
90th Percentile £498 £433 £760
England median daily rate £450 £475 £525
% change year-on-year -5.26% -9.52% -
Number of hourly rates quoted 39 70 35
10th Percentile £13.25 - £13.29
25th Percentile £14.84 £14.16 £13.41
Median hourly rate £15.14 £14.80 £13.66
Median % change year-on-year +2.30% +8.35% +1.19%
75th Percentile £16.85 £15.12 £13.91
90th Percentile £18.85 £16.85 £24.62
England median hourly rate £16.23 £15.00 £19.00
% change year-on-year +8.20% -21.05% +31.03%

All Process and Methodology Skills
East of England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the East of England.

Contract vacancies with a requirement for process or methodology skills 876 1,628 1,707
As % of all contract IT jobs advertised in the East of England 90.40% 84.13% 87.54%
Number of daily rates quoted 458 673 1,004
10th Percentile £229 £201 £206
25th Percentile £400 £315 £343
Median daily rate (50th Percentile) £500 £450 £475
Median % change year-on-year +11.11% -5.26% -
75th Percentile £600 £575 £600
90th Percentile £675 £675 £700
England median daily rate £525 £525 £550
% change year-on-year - -4.55% +0.92%
Number of hourly rates quoted 173 618 322
10th Percentile £14.99 £14.16 £13.41
25th Percentile £16.55 £15.50 £14.25
Median hourly rate £36.00 £40.00 £22.00
Median % change year-on-year -10.00% +81.82% +41.94%
75th Percentile £72.50 £62.50 £63.75
90th Percentile £83.70 £75.00 £70.00
England median hourly rate £28.30 £37.50 £37.32
% change year-on-year -24.55% +0.48% +49.28%

Service Delivery
Job Vacancy Trend in the East of England

Job postings citing Service Delivery as a proportion of all IT jobs advertised in the East of England.

Job vacancy trend for Service Delivery in the East of England

Service Delivery
Contractor Daily Rate Trend in the East of England

3-month moving average daily rate quoted in jobs citing Service Delivery in the East of England.

Daily rate trend for Service Delivery in the East of England

Service Delivery
Daily Rate Histogram in the East of England

Daily rate distribution for jobs citing Service Delivery in the East of England over the 6 months to 2 June 2025.

Daily rate histogram for Service Delivery in the East of England

Service Delivery
Contractor Hourly Rate Trend in the East of England

3-month moving average hourly rates quoted in jobs citing Service Delivery in the East of England.

Hourly rate trend for Service Delivery in the East of England

Service Delivery
Hourly Rate Histogram in the East of England

Hourly rate distribution of jobs citing Service Delivery in the East of England over the 6 months to 2 June 2025.

Hourly rate histogram for Service Delivery in the East of England

Service Delivery
Contract Job Locations in the East of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the East of England region over the 6 months to 2 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Cambridgeshire +5 49 £185 -38.33% 99
Hertfordshire +29 7 £450 +28.57% 166
Essex +9 7 £375 +7.14% 121
Bedfordshire -1 6 £190 -52.50% 74
Suffolk - 3 - - 43
Norfolk -5 1 £200 -36.51% 39
Service Delivery
England

Service Delivery
Co-occurring Skills and Capabilities in the East of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Applications
1 45 (61.64%) Microsoft Excel
1 45 (61.64%) Microsoft PowerPoint
2 4 (5.48%) Microsoft Office
Cloud Services
1 21 (28.77%) Microsoft 365
2 1 (1.37%) Datadog
Communications & Networking
1 18 (24.66%) Wi-Fi
2 2 (2.74%) Intranet
3 1 (1.37%) Firewall
3 1 (1.37%) Remote Desktop
General
1 33 (45.21%) Social Skills
2 10 (13.70%) German Language
3 3 (4.11%) Spanish Language
4 2 (2.74%) Back Office
4 2 (2.74%) Billing
4 2 (2.74%) Hungarian Language
4 2 (2.74%) Lithuanian Language
4 2 (2.74%) Local Government
4 2 (2.74%) Manufacturing
5 1 (1.37%) Finance
5 1 (1.37%) Inclusion and Diversity
5 1 (1.37%) Law
5 1 (1.37%) Organisational Skills
Job Titles
1 32 (43.84%) Analyst
2 30 (41.10%) Service Analyst
3 20 (27.40%) Service Desk Analyst
4 18 (24.66%) Technical Analyst
4 18 (24.66%) Technical Services Analyst
5 10 (13.70%) Customer Analyst
5 10 (13.70%) Customer Service Analyst
6 5 (6.85%) 1st Line Support
6 5 (6.85%) First Line Help Desk Support
6 5 (6.85%) Help Desk Assistant
6 5 (6.85%) Help Desk Support
6 5 (6.85%) Lead
6 5 (6.85%) Support Assistant
7 4 (5.48%) IT Manager
7 4 (5.48%) IT Services Manager
7 4 (5.48%) Service Manager
8 3 (4.11%) Head of Operations
8 3 (4.11%) Team Leader
9 2 (2.74%) ITSM Analyst
9 2 (2.74%) Technical Team Leader
Miscellaneous
1 6 (8.22%) EPoS
2 1 (1.37%) Driving Licence
Operating Systems
1 5 (6.85%) Windows
2 3 (4.11%) Windows 10
3 1 (1.37%) Linux
3 1 (1.37%) Windows Server
3 1 (1.37%) Windows Server 2008
Processes & Methodologies
1 56 (76.71%) Problem-Solving
2 54 (73.97%) Customer Service
3 52 (71.23%) Incident Management
4 45 (61.64%) Mathematics
5 23 (31.51%) ITIL
6 6 (8.22%) Continuous Improvement
7 5 (6.85%) Inventory Management
7 5 (6.85%) Mentoring
7 5 (6.85%) Technical Leadership
7 5 (6.85%) Workflow
8 4 (5.48%) Agile
8 4 (5.48%) ITSM
9 3 (4.11%) Business Strategy
9 3 (4.11%) Problem Management
9 3 (4.11%) Roadmaps
10 2 (2.74%) Contract Management
10 2 (2.74%) Contract Negotiation
10 2 (2.74%) Digital Transformation Programme
10 2 (2.74%) Line Management
10 2 (2.74%) Red Team
Programming Languages
1 1 (1.37%) PowerShell
Qualifications
1 18 (24.66%) A+ Certification
1 18 (24.66%) MCSA
1 18 (24.66%) Microsoft Certification
2 14 (19.18%) SC Cleared
2 14 (19.18%) Security Cleared
3 3 (4.11%) Degree
4 2 (2.74%) DV Cleared
4 2 (2.74%) ITIL Certification
5 1 (1.37%) APMG
5 1 (1.37%) DBS Check
Quality Assurance & Compliance
1 1 (1.37%) SLA
System Software
1 21 (28.77%) Active Directory
Systems Management
1 2 (2.74%) SCCM
2 1 (1.37%) Grafana
2 1 (1.37%) Prometheus
Vendors
1 48 (65.75%) Microsoft
2 19 (26.03%) ServiceNow
3 18 (24.66%) Citrix
4 1 (1.37%) Apple
4 1 (1.37%) Dynatrace
4 1 (1.37%) Google
4 1 (1.37%) Splunk