1 to 25 of 45 Contract Incident Management Jobs in England

staff. As part of the Unified Desktop Team, you will report to a dedicated End User Equipment Lead, who oversees the team's technical operations and day-to-day management, including HR-related tasks such as annual leave and sickness planning. While operating as an independent function, the team is fully integrated with wider Digital Services support teams, ensuring … You will be expected to work across all three main hospital sites. Main duties of the job Fully understand and advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, Problem Management, Service Catalogue Management, and Service Level Agreement (SLA) Management, in line with local policies and procedures. Demonstrate … this varied and rewarding role, please see attached job description. We look forward to your application. Person Specification Experience Essential Extensive previous experience of working in an IT service management environment IT Department Background either Desktop support/deployment or Service Desk Support. Desirable NHS experience Qualifications Essential Comptia + or equivalent Computer Science degree qualification or equivalent level More ❯

Programme. Oversee all cutover activities, ensuring seamless coordination across data migration, testing, training, operational readiness, and early live support. Establish and manage the EPR Go-Live Command Centre, including incident management, downtime protocols, escalation, and rapid response. Manage complex risks and dependencies, developing robust mitigation and contingency plans. Hold delegated responsibility for the cutover workstream budget, including contractor … ensure your application reflects the knowledge, skills and experience needed Person Specification Qualifications Essential Master's degree or demonstrable equivalent senior-level experience in Health Informatics, Project/Programme Management, Business Administration, or a related discipline Professional operational service delivery and business management knowledge to degree level or equivalent Further management experience or training to postgraduate diploma … level or equivalent Advanced project/programme management certification (e.g. PRINCE2 Practitioner, MSP, APM, Agile) Desirable Postgraduate qualification in EPR configuration, digital health, or clinical systems Membership of a relevant professional body (e.g. BCS, HIMSS, APM) Formal training in change management, service readiness, or ITIL Certification in NHS-specific digital frameworks or standards (e.g. Blueprinting, What Good Looks More ❯

provide a dedicated resource to contribute to their mission of innovating their business and creating a superior customer experience. We are therfore actively seeking a talented Identity and Access Management (IAM) Operations Engineer who will be responsible for the delivery of the core IAM products and services required to support the enterprise infrastructure and business line applications of our … client. In this role you will work as part of a global team that manages and supports the IAM services including Privileged Access Management, Single Sign-on/Multi-Factor Authentication, and Directory Services. You will collaborate and coordinate with other IT leaders, technologists and support staff to provide a secure, resilient, and quality experience to the global user … 5+ years Information Security experience, with hands on experiences in enterprise IAM platforms (e.g. CyberArk, Delinea, Okta, MS Entra SSO/MFA, MS Active Directory, MS Entra ID) Access Management: Single Sign-On, Multi-Factor Authentication, Federation (SAML, OIDC, OAuth) Privileged Access Management: Managing privileged accounts, session management, vaulting Directory Services: User/Group Management, Sites More ❯

Cleared (Jira, ITSM, JSM, Atlassian, SC Cleared) for an ASAP start. Candidates will have the following skills and experience: Proven experience in configuration, optimisation and administration of Jira Service Management (JSM), Jira Software and Confluence Proven experience of Agile Proven experience of Incident Management, Problem Management, Change Management and Request Management Proven experience of More ❯

Administrators (Jira, ITSM, JSM, Atlassian, SC Cleared (Jira, ITSM, JSM, Atlassian, SC Cleared) for an ASAP start. Required experience: Proven experience in configuration, optimisation and administration of Jira Service Management (JSM), Jira Software and Confluence Proven experience of Agile Proven experience of Incident Management, Problem Management, Change Management and Request Management Proven experience of More ❯

role - please refer to bottom of advert. Mandatory Requirement Security Check (SC) Clearance is essential and must be held to be considered for this role. Key Responsibilities Service Delivery & Incident Management: Proactively manage the ticket queue assigned to the Hub and its surrounding "Spokes" (remote locations). Ensure all tickets are appropriately updated and managed to maintain contractual … Service Level Agreements (SLAs). Logistics & Asset Management: Manage Hub stock, performing accurate asset management by scanning items in and out of locations as per contract requirements. Effectively manage the disposal process for equipment handled through the Hub. Execute locker replenishments at remote sites when necessary. Technical Support & Repair: Triage and perform hardware repairs on equipment that is … acting as an Employment Business in relation to this vacancy. People Source specialise in technology recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas. More ❯

improving monitoring and support processes, and enabling knowledge transfer into ongoing service delivery teams. Key Responsibilities: Lead daily operational support of legacy systems, ensuring availability, performance, and resilience. Manage incident, problem, and change activities in line with ITIL and enterprise service standards. Proactively monitor and tune infrastructure, applications, messaging, and scheduling platforms. Act as the escalation point for critical … Define and maintain runbooks, standard operating procedures, and operational documentation. Ensure backup, recovery, and disaster recovery processes are operationally tested and aligned to business needs. Oversee job scheduling, batch management, and automation activities (e.g., Tivoli Scheduler). Collaborate with Infrastructure, Development, and Architecture teams to support upgrades, migrations, and modernisation efforts. Mentor operations engineers and manage knowledge transfer from … Skilled in documenting processes, monitoring metrics, and reporting on operational health. Excellent communication and documentation skills for effective knowledge capture and handover. Excellent communication skills, particularly in high-pressure incident management situations. Ability to operate in both deep technical detail and higher-level architectural/system view. Analytical and detail-oriented, with a continuous improvement mindset. Incident More ❯

before they become problems. In addition to a strong Service Design and Service Transition background, you'll ideally be a well-rounded Service Manager with proven experience across vendor management, major incident & problem management, and continuous service improvement. This role is ideal for someone who thrives in large, enterprise-scale environments and can hit the ground running. … ll play a key role in shaping and delivering robust service strategies, ensuring seamless transitions, and driving operational excellence across the organisation. Key Requirements: Strong background in IT Service Management (well-rounded across Service Design, Transition, Problem and Incident Management) Prior experience of SAP programmes, ideally SAP ERP Experience working in complex, enterprise-level organisations as part … of a large programme team Excellent stakeholder and vendor management skills (complex, multi-vendor environments) Track record of leading service transitions and continuous service improvement The rate is dependent on skills and experience but is expected to be in the range of £(Apply online only) per day. This contract is inside IR35. For further information, please apply online and More ❯

Azure and Databricks. Support data foundation initiatives and ensure effective rollout across business units. Act as a bridge between technical and non-technical stakeholders, presenting insights clearly. Oversee change management, incident management, and data quality improvement. Contribute to best practice sharing and community-building initiatives within the data engineering space. Required Skills & Experience Cloud Platforms: Strong expertise More ❯

customer deployable classified systems and contributing to our mission of making the world more sustainable through innovation. As a Network Support Engineer, you will play a key role in incident management and resolution on secure classified systems. Day-to-day of the role: Provide Level 3 network engineering support for the LAN and WAN across all security domains. … Primarily handle incident management on our clients’ live systems, focusing on incidents escalated from 1st and 2nd line resources. Install, configure, deploy, maintain, and diagnose all CISCO Network Devices and supporting cabling and infrastructure. Offer network support, advice, and recommendations for design changes. Liaise and work collaboratively with other third parties, resolver groups, and specified authorities to implement … of CISCO Network Devices. Proficient in Level 3 Support for LAN and WAN relating to Core Services. Detailed knowledge of core network technologies and infrastructure, including CISCO Nexus, AAA Management Platforms (e.g., ISE), and QOS. Advanced knowledge of routers, switches, and firewall product lines including CISCO IOS XE, CISCO Switch and CUBE, Firewall IPS/IDS, ACL-ASA Firewall More ❯

to this role. About You Science Degree Level 3 HACCP or equivalent Extensive technical experience in Retail, Manufacturing, Food Service or Quality Assurance Currently holding a Technical/Quality Management Position Experience of managing a Technical/Quality team Experience of meeting customers needs through innovation Demonstrating the ability to respond to market change with strong commercial and customer … awareness New product development experience Product safety and crisis and incident management Effective supplier management including management through KPIs and technical review process Used to driving business change at pace in current and/or previous roles Confident communicator: written and verbal Team player with the ability to build strong mutually beneficial relationships Cross - functional working More ❯

deployment project * Ensuring that issues are being resolved in accordance to SLA's and service excellence is upheld whilst ensuring all calls are accurately logged within the IT Service Management (ITSM) tool. * Respond to service requests including resetting passwords, unlocking user accounts, managing access permissions from the O365 admin portal and installing software * Maintain Active Directory including management … networking knowledge (DHCP, DNS, TCP/IP) will be highly beneficial. * Setup and administration of endpoints (laptops, desktops, mobile phones, tablets) * Experience working in an ITIL environment (knowledge of Incident Management, Change Management etc), any ITIL certifications will be highly favoured * Possess excellent communication skills with the ability to explain technical concepts to non-technical users * Possess More ❯

project requirements. Preferably candidate who has worked in production support function. Requirements Bachelor of Engineering preferred. Good knowledge of ServiceNow tool and able to create dashboards/reports for management overview. Should have hands-on experience in creating reports in Microsoft excel. Capable of understanding the ITIL terminology and various Service Management and Software Development Lifecycle terminologies. Knowledge … of Hadoop and ITIL – Alerting and Monitoring, Change management, Problem management and Incident management. Knowledge of service protection and change exception handling. Knowledge and understanding of Banking domain and IT Infrastructure is preferred. Proven experience of working with/in RTB/Production support teams. Hands-on experience and sound understanding of HSBC and ITIL, processes and … to prioritise and work independently within a diverse team environment. Should have sound knowledge of service resilience, DR exercise, Backup and restore etc Understanding of key OKR’s of Incident & alert Reduction within department and proactivity working on achieving those OKR’s. Candidate should be aware on on-going/planned Patching and vulnerability activities and capable to coordinate More ❯

security of Digital infrastructure by proactively analysing security threats/challenges/risks to the environment, including conducting penetration testing and compliance reviews monitoring of Information Security and information management to ensure compliance including reviewing and monitoring system and network logs for malicious activity or unacceptable use. Typical Skills: . Technical Knowledge within anti-virus, networking, vulnerability management … matters and operating in an ITIL based environment. . Strong problem solving ability, with flexibility to think creatively and adapt to and implement rapidly changing systems and services. . Incident management experience and an ability to quickly tailor responses to deal with fast-moving situations. Essential: . Strong hands-on experience in Security Operations, Incident Response, and … Center/Microsoft Defender for Cloud . Familiarity with enterprise operating systems including Windows and Linux, across on-premises, AWS, and Azure. . Experience with ITIL-aligned processes including Incident, Problem, and Change Management. . Proficient in using ServiceNow or similar ITSM platforms. . Able to communicate technical risk and response details effectively to both technical and non-technical More ❯

computing, modelling, simulation, software engineering, business systems, data acquisition, and core IT services. Within the Computing Division, the Enterprise Infrastructure Solutions unit is responsible for the design, delivery, and management of centrally supported IT infrastructure and applications. This includes enterprise compute platforms, data networks, UNIX/Linux/Windows environments, cloud services, data centres, commercial software solutions, and end … matter expertise in security architecture, cyber risk governance, and assurance frameworks. This is a cross-functional role with both advisory and hands-on responsibilities, focusing on security assurance, risk management and supporting architecture reviews, vulnerability management, risk assessments, cyber defence posture, driving technical assurance, and embedding risk-aligned security controls across IT and OT systems and secure-by … AD), Microsoft 365 E5, Azure IaaS/PaaS, Windows/Linux/Unix. o Strong knowledge of security tooling such as SIEM, endpoint detection (EDR/XDR), and vulnerability management platforms. o Hands-on experience with policy development, access control models (RBAC, ABAC), and logging standards. o Experience supporting assurance activities or government-mandated reviews (e.g. GovAssure, Secure by More ❯

analysts are expected to take an active role within the team and contribute to our strong support network. Previous experience of working on a Service Desk and using service management tools would be desirable. Any applications from 'at risk' CSU employees will be given priority in line with CSU policy. As such, all job adverts are subject to this … through defined processes; ensuring standards, quality and consistent service delivery at all times. be part of a team who raises users requests for support on the CSU IT Service management system and will be responsible for handling requests throughout the incident management lifecycle within agreed key performance indicator timescales. be expected to work in a flexible service More ❯

term service health and user satisfaction. Ensure operational readiness and service enablement across all transitions. Required Skills & Experience Technical Skills Strong experience with ServiceNow (ITSM, CMDB, Change/Release Management). Proficiency in Microsoft 365 technologies (e.g., Exchange Online, SharePoint, Teams, Intune). Solid understanding of ITIL v4 principles and service lifecycle. Familiarity with monitoring and alerting tools (e.g. … and functional testing . Process & Delivery Proven track record in service transition planning and execution . Experience designing and implementing support models . Strong knowledge of change, release, and incident management . Skilled in process mapping and documentation . Soft Skills Excellent stakeholder management and communication skills. Strong analytical thinking and problem-solving ability. Comfortable working in More ❯

Handle feed and batch support items while managing alerts and monitoring. utilise essential framework tools such as ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates and reporting. Provide timely incident management, including user notifications and escalations. Maintain documentation and knowledge management practises. Collaborate with development teams to coordinate resolutions. Assist with metrics reporting and business continuity testing. … Production Support. Strong knowledge of SQL and UNIX/Linux. Familiarity with the Software Development Life Cycle and ITIL. Excellent verbal and written communication skills. Exceptional project and time management abilities. Experience working in a multi-regional team. Proficient in ITRS, DynaTrace, and Splunk. Knowledge of Autosys and Bob jobs. Basic Python scripting skills. Previous experience in the financial More ❯

Handle feed and batch support items while managing alerts and monitoring. utilise essential framework tools such as ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates and reporting. Provide timely incident management, including user notifications and escalations. Maintain documentation and knowledge management practises. Collaborate with development teams to coordinate resolutions. Assist with metrics reporting and business continuity testing. … Production Support. Strong knowledge of SQL and UNIX/Linux. Familiarity with the Software Development Life Cycle and ITIL. Excellent verbal and written communication skills. Exceptional project and time management abilities. Experience working in a multi-regional team. Proficient in ITRS, DynaTrace, and Splunk. Knowledge of Autosys and Bob jobs. Basic Python scripting skills. Previous experience in the financial More ❯

Handle feed and batch support items while managing alerts and monitoring. utilise essential framework tools such as ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates and reporting. Provide timely incident management, including user notifications and escalations. Maintain documentation and knowledge management practises. Collaborate with development teams to coordinate resolutions. Assist with metrics reporting and business continuity testing. … Production Support. Strong knowledge of SQL and UNIX/Linux. Familiarity with the Software Development Life Cycle and ITIL. Excellent verbal and written communication skills. Exceptional project and time management abilities. Experience working in a multi-regional team. Proficient in ITRS, DynaTrace, and Splunk. Knowledge of Autosys and Bob jobs. Basic Python scripting skills. Previous experience in the financial More ❯

Midwife/AHP/Pharmacist/Pharmacy Technician/Clinical Scientist) and a trained Clinical Safety Officer (CSO) . The purpose of the role is to implement Clinical Risk Management activities within Digital Services that support the safe development, introduction, and deployment of clinical digital systems. The post-holder will coordinate with other Trust teams to ensure a cooperative … across a range of clinical settings within a multidisciplinary team (MDT). Maintain a portfolio of evidence demonstrating CSO experience and achievements. Complete regular audits, including: a. Clinical Risk Management File (CRMF) b. Clinical Risk Management Plan (CRMP) c. Hazard Log (HL) d. Clinical Safety Case/Clinical Safety Case Report e. Safety Incident Management Log … key clinical safety requirements in relation to NHS England Transformation Directorate standards ( DCB0129 & DCB0160 ). Up-to-date, evidence-based knowledge of current clinical and professional issues. Strong change management skills. Desirable Skills/Knowledge/Experience Good working knowledge of Microsoft 365 suite. Excellent interpersonal skills. Knowledge of EPR systems such as Nervecentre and Cerner . More ❯

Job summary The Senior Security Analyst (Ops) sits within the Protective Monitoring function of the Cyber Security Operations Centre (CSOC). The CSOC is made up of Protective Monitoring, Incident Management, Threat Operations, Engineering and Consultancy. The role is a Tier 3 analyst in the Cloud Protective Monitoring Sub team. Cyber Operations purpose is to support safe care … aware that RRP is none contractual and subject to review. Main duties of the job As a Senior Security Analyst Ops you will: Provide Tier 3 security analytics and incident response for service-specific security monitoring. Deputise for Security Lead (Analyst) in their absence. Act as an escalation point for Tier 2 Analysts for incidents and investigations. Offer mentorship More ❯

/AHP/Pharmacist/Pharmacy Technician or Clinical Scientist) and trained Clinical Safety Officer. The purpose of the Clinical Safety Officer (CSO) role is to implement Clinical Risk Management activities within Digital Services that support the safe development, introduction, and deployment of clinical digital systems. The post-holder will be responsible for coordinating with other Trust teams, to … ensure a cooperative approach to digital clinical risk management Your responsibilities: As part of the Digital Team, the post-holder will support the implementation of the digital clinical safety strategy under the guidance of the Chief Nursing Information Officer They will conduct clinical safety reviews and risk assessments related to digital systems, including the Trusts new electronic patient record … within a MDT Experienced CSO with portfolio of evidence to demonstrate past practice and achievements Completing Audits on a regular basis, including for example the following: a. Clinical Risk Management File (CRMF) b. Clinical risk Management Plan (CRMP) c. Hazard Log (HL) d. Clinical Safety Case, Clinical Safety Case Report e. Safety Incident Management Log f. More ❯

focused approach defined by our clients Services Strategy to all in the retail network, with associated high levels of service and satisfaction. The Service Desk Analyst's responsibilities include incident and service request logging, providing technical first time fix solutions and escalating service request and incidents to second level Support areas where necessary. MAIN RESPONSIBILITIES Responsible for a technical … required SLA. Responsible for assigning the correct impact and urgency of incidents and requests. Engage with all support teams to deliver resolution of incidents and ensuring customer satisfaction. Own incident resolution throughout local subsidiary with input from headquarters and 3rd party providers. Manage multiple work channels, ensuring each work queue is maintained and appropriate management information provided daily … to the Service Operations Manager. Responsible for organising own daily work tasks using the incident management system. Communicating written and verbal updates with stakeholders from all levels within the business. Administration and resolution of complaints, escalating where required. Create and maintain knowledge base and local working instructions. Manage escalations for all service users, providing full business impact analysis. More ❯

focused approach defined by our clients Services Strategy to all in the retail network, with associated high levels of service and satisfaction. The Service Desk Analyst's responsibilities include incident and service request logging, providing technical first time fix solutions and escalating service request and incidents to second level Support areas where necessary. MAIN RESPONSIBILITIES Responsible for a technical … required SLA. Responsible for assigning the correct impact and urgency of incidents and requests. Engage with all support teams to deliver resolution of incidents and ensuring customer satisfaction. Own incident resolution throughout local subsidiary with input from headquarters and 3rd party providers. Manage multiple work channels, ensuring each work queue is maintained and appropriate management information provided daily … to the Service Operations Manager. Responsible for organising own daily work tasks using the incident management system. Communicating written and verbal updates with stakeholders from all levels within the business. Administration and resolution of complaints, escalating where required. Create and maintain knowledge base and local working instructions. Manage escalations for all service users, providing full business impact analysis. More ❯