1 to 25 of 38 Contract Incident Management Jobs in England

Incident Management Analyst** (Contract) Duration: 6 Months (Possibility for extension) Location: Chester/Hybrid (3 days on site) Rate: A highly competitive Umbrella Day Rate is available for suitable candidates Position Summary An exciting opportunity to be a part of the Bank's Global Command Centre team, working as an Incident Management Analyst. Our team is … enabling operational excellence by detecting, predicting, and preventing customer and business impacting technology incidents and restoring service as quickly as possible when disruptions do occur. The Command Centre EMEA Incident Management Analyst will report into the EMEA Incident Management Lead, and primary responsibilities will include overseeing the Bank's incident posture during the EMEA shift … leadership for all incidents reported. Lead and manage bridge line troubleshooting, engage technical teams, and escalate issues to leadership as needed. Coordination of response efforts across technical teams, senior management, and invested stakeholders. Clear and effective communication when collaborating with stakeholders and internal teams. Experience and confidence in being able to communicate effectively with senior executives. Evaluate the use More ❯

Jincident Management Analyst Daily Rate: £500 - £550 INSIDE IR35 via umbrella Contract Length: 12 months Location: Chester Business Park, Chester - HYBRID WORKING - 3 DAYS ONSITE Are you ready to step into a vital role that ensures the smooth operation of our client's technology services? We are seeking an enthusiastic Incident Management Analyst to join our Global … Command centre team. This is an exciting opportunity to contribute to a dynamic environment, ensuring business continuity and operational excellence across the EMEA region. Position Summary: As an Incident Management Analyst, you will play a key role in maintaining the availability and performance of our client's systems. Your primary focus will be ensuring that end-user systems … are consistently available per required SLAs. This role is critical for sustaining the continual demand for incident assistance during both weekdays and weekends. Key Responsibilities: Incident Response: - React promptly to service failures based on business impact. - prioritise multiple high-priority incidents simultaneously. - Facilitate standard call processes, lead troubleshooting efforts, and engage technical teams, escalating issues as necessary. Communication More ❯

telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives … and conduct reviews where applicable. Evoking the business continuity plan in the event of unplanned outages Out of Hours Attend review calls, identifying and implementing improvements where required Line management of direct reports including objective setting, performance, quality and 1:1 reviews Rosta management alongside other team leaders, including holiday approvals to ensure appropriate staffing levels Coaching and More ❯

telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident and requests and managing customer queries. As a Service Centre Shift Lead, you will be responsible for leading the team whilst on shift, ensuring the effective delivery of contracted … at ways to improve and streamline processes and technology to ensure we remain efficient and effective in our approach to service delivery. What you'll do: People and Performance Management Incident Process Management Major Incident Management Resource Coordination Spares Management Rosta Management Escalation Management Service Level Management Implement Continuous Improvement initiatives … and conduct reviews where applicable. Evoking the business continuity plan in the event of unplanned outages Out of Hours Attend review calls, identifying and implementing improvements where required Line management of direct reports including objective setting, performance, quality and 1:1 reviews Rosta management alongside other team leaders, including holiday approvals to ensure appropriate staffing levels Coaching and More ❯

b Title: Major Incident Manager Location: Sheffield (City Centre, S1 4NB) | Hybrid (60% office/40% home) Salary/Rate: £626.50 Per Day (Inside IR35) Start Date: 28/11/2025 Job Type: Contract Company Introduction We have an exciting opportunity available with a leading financial services organisation. They are currently looking for an experienced Major Incident Manager to join their team on a contract basis to ensure service stability and operational resilience. Job Responsibilities/Objectives As a Major Incident Manager, you will lead and coordinate the response to critical incidents, ensuring rapid resolution and minimal disruption across global operations. Lead the end-to-end incident management process, ensuring incidents are logged … tracked, and resolved efficiently. Apply expert knowledge of incident management frameworks to reduce downtime and maintain service continuity. Support the resolution of the incident backlog, prioritising based on business impact and urgency. Provide clear and timely updates to stakeholders, including senior leadership, on incident status and resolution progress. Escalate complex or high-impact incidents to technical More ❯

unique experience in an inclusive environment that helps them thrive. The role: .The role will develop, implement, and manage the Operational Resilience Framework within the region through the direct management of capabilities, as well as through coordination and partnership with other functions within the firm. Responsibilities: Strategy and Policy: Develop and lead the Operational Resilience Strategy and Policy, ensuring … alignment with the broader risk management and business continuity objectives. Framework and Documentation: Design, develop, and embed an Operational Resilience framework across EMEA, ensuring it aligns with the strategic objectives and regulatory requirements and design and implementation of underlying methodologies and processes including CIF/IBS identification and scenario testing Regulatory and Industry: Stay abreast of current and emerging … internal/external incidents and industry best practices related to operational resilience to continuously improve bank's ability to manage resilience risk and ensure inline with regulatory expectations. Operational Management: Build an engaged and motivated centralised EMEA regional operational resilience and testing function, with a clear vision, goals and objectives, as well as management of staff-related matters. More ❯

unique experience in an inclusive environment that helps them thrive. The role: .The role will develop, implement, and manage the Operational Resilience Framework within the region through the direct management of capabilities, as well as through coordination and partnership with other functions within the firm. Responsibilities: Strategy and Policy: Develop and lead the Operational Resilience Strategy and Policy, ensuring … alignment with the broader risk management and business continuity objectives. Framework and Documentation: Design, develop, and embed an Operational Resilience framework across EMEA, ensuring it aligns with the strategic objectives and regulatory requirements and design and implementation of underlying methodologies and processes including CIF/IBS identification and scenario testing Regulatory and Industry: Stay abreast of current and emerging … internal/external incidents and industry best practices related to operational resilience to continuously improve bank's ability to manage resilience risk and ensure inline with regulatory expectations. Operational Management: Build an engaged and motivated centralised EMEA regional operational resilience and testing function, with a clear vision, goals and objectives, as well as management of staff-related matters. More ❯

Role: As part of the Unified Desktop Team, you will report to a dedicated End User Equipment Lead, who oversees the team's technical operations and day-to-day management, including HR-related tasks such as annual leave and sickness planning. While operating as an independent function, the team is fully integrated with wider Digital Services support teams, ensuring … You will be expected to work across all three main hospital sites. Main duties of the job Fully understand and advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, Problem Management, Service Catalogue Management, and Service Level Agreement (SLA) Management, in line with local policies and procedures. Demonstrate … this exciting role, please refer to the attached job description. We look forward to your application! Person Specification Experience Essential Extensive previous experience of working in an IT service management environment IT Department Background either Desktop support/deployment or Service Desk Support. Desirable NHS experience Qualifications Essential Comptia + or equivalent Computer Science degree qualification or equivalent level More ❯

Manchester Start Date: ASAP End Date: 31st December Rate: £450 per day - PAYE via Umbrella Only As a minimum, we require the following: Recent hands-on experience in HSM Management for vendors such as Thales, Entrust, and Gemalto (or other HSM vendors) Proficiency in HSM Monitoring tools. Automation skills. Coding expertise, including Python or other relevant coding tools. Additionally … week. Overall purpose of role: Undertake all team activities in line with client wider strategy, Crypto strategy and departmental goals. Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Maintain accurate environment documentation, process and device categorisation. Provide ongoing assurance that risk and compliance requirements are being conducted to a satisfactory level … are evidenced to a required level. Generation of Key Components across various platforms (including IBM, Tandem, Unix) together with management of Cryptographic infrastructure. SSH Key Management. Certificate management HSM configuration/installation/support Incident management Change management ITIL Ensure the integrity and availability of cryptographic and key management services to business functions and More ❯

CSM, ITOM, IRM, CMDB). Practical experience in creation or modification of the relevant CSM, ITSM, ITAM, ITOM, IRM, toolset components. Proven experience implementing ITSM tools; demonstrated experience with Incident Management, Service Request Management, Problem Management, Change Management, Configuration Management and other ITIL process area. Paying: to £550/day (Outside IR35). More ❯

MUST BE BASED IN OR AROUND MANCHESTER (need to be in the office a few days a week) Role Purpose: You will have a range of responsibilities including exception management for Provision & Assurance, monitoring of the FTTP network to support provision/assurance activity, supporting our incident management process and supporting continuous service improvement. You will also … be to keep the CP regularly updated as to progress, liaising with internal FFL departments, and other departments to ensure swift resolution of the FFL provisioning activities. Reporting and management of potential incidents Ensure all provisioning processes are used efficiently and accurately to reduce double handling and customer dissatisfaction. You will be responsible for monitoring of the FTTP network … and reacting accordingly to areas of concern Through trend analysis and network monitoring of the FTTP network, you will play a key role within our incident management process You will be responsible for engagement with our Network Restoration Services Provider ensuring exceptions are managed as per our SLA’s Take ownership of day-to-day issues impacting the More ❯

while continuously seeking to enhance performance of the IT Team. As the Service Desk Lead, you will ensure all requests are logged and managed to completion on the service management tool whilst also guaranteeing that IT systems, services and resources enable compliance with relevant standards/policies. This IT Team Lead role will expect you to deliver effective incident management, problem management, change management and other ITIL lifecycle processes as required. As is expected in this type of role, you will implement best practices across the IT service lifecycle. Package: 37.5 hours per week 31 days holidays plus bank holidays Well above average employer pension contribution, professional development, cash health plan, salary sacrifice schemes (lifestyle … benefits and discounts) Technical requirements: Previous experience leading IT teams Windows 10/11 Management of IT BAU projects Rang of IT Systems, hardware and architecture Excellent communication skills and the ability to manage competing priorities Asset management for IT hardware, software, and other IT equipment Effectively, this role is responsible for the smooth running of an efficient More ❯

subject to change control Producing and update documentation to improve the efficiency and effectiveness of systems Conducting root cause analysis following unplanned disruptions to improve system availability Conduct Problem Management of repeat incidents affecting business services Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues Strong analytical … packaging. Demonstrate extensive experience working as a cloud/infrastructure engineer/senior engineer or in similar IT roles. Extensive experience working with common Microsoft technologies such as patch management, mobile device management and monitoring systems. Extensive experience working with Windows desktop, including all levels of troubleshooting. Extensive experience working with cloud, server, desktop, network and telephony providers. … of tools that provide MFA, DLP, proxy services, encryption, event logging and alerting. Demonstrate examples of similar successful positions in the past. Be highly collaborative with the current team, management structure and business leaders. Demonstrate a very high level of customer service and empathy to the customer issues. Worked in the insurance or financial services sector previously. Demonstrate a More ❯

Specialist Location: Warwick OR Wokingham, Hybrid, 2 days onsite per week Remuneration: Daily Rate From: £650 Contract Details: Fixed Term Contract, 6 months, Full Time Responsibilities: Develop and maintain incident response plans, processes, and documentation. Implement effective Incident Response processes for remediation and restoration. Lead Post Incident Response and Lessons Learned initiatives. Design and deliver engaging incident … response exercises at various command levels. Communicate vital information through reports, presentations, and briefings. Provide expert cyber security knowledge and drive continuous improvement. Establish and nurture relationships for effective incident communication. Collaborate with government and energy sector stakeholders to enhance security. About the Role: Join our vibrant team as a Cyber Security Response Specialist, where your expertise in incident response will shine! This exciting opportunity allows you to design and implement robust incident response processes, providing critical support to Security Operations and ensuring seamless management of all Security Incidents. You'll be part of a dynamic joint cyber and physical security response team, with the chance to broaden your expertise in a collaborative environment. As a More ❯

and proactive Production Support/Service Manager to oversee critical banking platforms across Payments and Franchise domains. This role is pivotal in ensuring operational excellence, security compliance, and seamless incident and change management across complex, high-volume systems. Key Responsibilities: 3rd level expertise , providing strategic oversight and hands-on support across two major platforms: Payments and Franchises . … Lead incident management and problem resolution , collaborating closely with DevOps and Engineering teams. Drive change management processes, ensuring minimal disruption and maximum efficiency. Champion security best practices , proactively identifying and mitigating vulnerabilities. Enforce and evolve technical standards and operational best practices across platforms. Maintain strong governance and reporting across service performance and risk areas. Technical Skills & Experience … Proven experience in production support , service management , or platform operations within financial services. Strong understanding of Kafka , AWS , and Stream Sets Solid grasp of security principles , vulnerability management , and compliance frameworks . Experience working in DevOps environments and managing cross-functional engineering teams. Excellent communication and stakeholder management skills, with the ability to influence at all levels. More ❯

Plans, work package descriptions and cost estimates in support of product bids, services and proposals. Undertaking security risk assessments, risk mitigation plans, mitigation gap analysis and preparation of security management documentation for system Accreditation. Defining product security requirements, advising development teams on suitable implementation standards and techniques and overseeing product development activities. Liaison with Security Accreditors and Security Assurance … Coordinators in support of security accreditation. Preparation of Protection Profiles, Security Targets and Evaluation Management Plans, and liaison with NCSC and commercial evaluation teams in support of evaluation activities. Preparation of TEMPEST Control Plans, advising development teams on appropriate implementation techniques, and liaising with TEMPEST test facilities. Advising development teams on suitable platform lockdown and configurations, and supporting Penetration … test activities. Analysing penetration test results and preparation of remedial action plans. Prepare and implement through life support and maintenance for product security including vulnerability and patch management plans Lead security incident management teams during incident/crisis situations in conjunction with Head of Product Security for EW/FCA Review and maintain corporate product security More ❯

Professional Certificate Knowledge Essential A good knowledge of computer architecture, Windows operating systems and office applications Data Protection and software licensing principals Directory Services/Administration Desirable ITIL Problem & Incident Management ITIL Configuration Management Desktop & application virtualisation Mobile Device Management Experience Essential Experience of supporting desktop technologies in a networked environment Experience of supporting the Windows … verbal communication skills Excellent analytical and problem solving skills Work proactively and without supervision Communicate clearly and confidently with colleagues at all levels of ability and seniority Good time management Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for More ❯

Group Incident Manager Contract Remote UK Inside IR35 - £558 per day 4 Months A leading financial services company is seeking a Group Incident Manager for a 4-month initial contract, offering a competitive day rate of £558 . This role is UK remote working and falls Inside IR35 . Role Responsibilities: Evaluate incidents raised through ServiceNow, ensuring timely … and effective resolution. Maintain clear and consistent communication with business stakeholders, providing regular incident updates. Ensure all necessary actions are completed to resolve incidents efficiently. Identify and implement opportunities to enhance processes, adding value to the team. Conduct day-to-day monitoring of tools such as ServiceNow, Teams channels, and Downdetector. Flexibility in working with the occasional work outside … regular hours and provide standby support for incidents and major IT releases. Skills and Experience Required: Proven experience in Group Incident Management. Strong leadership skills, capable of guiding teams through complex incidents. Experience in engaging with partners through incidents, Post-Incident Reviews, and/or service reviews. Exceptional communication skills, both written and verbal, to effectively liaise with More ❯

systems support. Specific technical and functional knowledge of Swift and associated Payment systems. Some technical knowledge of any of the other systems above is desirable. Solid experience of ITIL incident, problem and change management functions. Demonstrable experience of mentoring junior team members or leadership. Technical and functional knowledge of the following Treasury IT systems: Bottomline GTX (GT Exchange … Service) Bottomline MMCF SWIFT Alliance & Gateway SWIFT Webaccess services eg. RTGS/Enquiry Link SWIFT portal () admin SWIFT O2M - Online operations manager, certificate admin Crest Kondor+ or equivalent Treasury Management System Bloomberg Unix knowledge Database development skills Incident management experience Problem solving skills Familiarity with call logging systems Experience of dealing with business customers in an IT More ❯

will be responsible for Customer Service Experience to internal users of IT and Tech support services across a global user base. Responsibilities include 2nd line desktop support and general management of business impacting and prioritised incidents. The successful candidate will be the face of Service Management at the London Tech Zone and a successful communicator of incidents and … customer experience between IT and internal customers. You will support office based and home working end users. In addition, the role involves regular interaction with, and management of tickets raised with the 3rd Party teams that constitute the end-to-end delivery of IT services and support. Engagement via Umbrella Company Only; all taxes & NI deducted at source.Hybrid work … on site. General responsibilities: Supporting office-based and home worker technologies 2nd line M365 and Teams support including usability queries Laptop & smartphone setup for new joiners Governance and good management of Networking rooms and cabling Support for Company and BYOD smartphones, Android and iOS Key escalation point for incidents, request and customer experience including Problem and Incident Management More ❯

analysts are expected to take an active role within the team and contribute to our strong support network. Previous experience of working on a Service Desk and using service management tools would be desirable. About us NHS Midlands and Lancashire Commissioning Support Unit (MLCSU) is one of the biggest and best-performing commissioning support units in the country, with … through defined processes; ensuring standards, quality and consistent service delivery at all times. be part of a team who raises users requests for support on the CSU IT Service management system and will be responsible for handling requests throughout the incident management lifecycle within agreed key performance indicator timescales. be expected to work in a flexible service More ❯

Rapid7). Collaborate with the security team to ensure proper infrastructure security controls are deployed and maintained. Lead technical troubleshooting and respond to incidents in line with change and incident management protocols. Maintain accurate documentation of infrastructure components, maintenance activities, and configurations. Provide guidance and training to other IT colleagues to ensure cohesive service delivery. Engage with vendors More ❯

your tasks for off the network countries. Support global cyber security team to ensure open Continuous Security Improvement Programme (CSIP's) are managed effectively up to closure Information Security Management System (Infrastructure Security Operations). Azure cloud infrastructure and configuration. System Centre Configuration Manager, Operations Manager and Virtual Machine Manager. Microsoft Exchange online Azure and on-premises Active Directory … Cyber Incident Management and or Security Forensic experience. Windows Server and Linux Network (WAN, Wi-Fi) and Network Access Control (NAC) management Cloud email security gateway services Server hardware including and CIS controls. Security monitoring, orchestrator and SEIM tools Next-gen application firewalls, anti-malware, cloud proxies and CASB Fluent Spanish Carbon60, Lorien & SRG - The Impellam Group More ❯

feedback through Quality Control and our Customer Satisfaction Survey. To provide Service Desk support to clients via telephone and chat Logging and updating support tickets within the Company's Incident Management Application Resolving support calls in a quick and efficient manner whilst meeting SLA's To escalate calls where necessary to the Desktop Team and/or Infrastructure More ❯

London - 3 Days a Week Are you an experienced UKG Pro WFM (formerly Kronos Dimensions) professional ready to make a significant impact? We need your expertise to optimise workforce management solutions for a leading organisation. What You'll Do: Configure, maintain, and enhance UKG Pro WFM modules including Timekeeping, Absence, Advanced Scheduling, and Analytics. Support system integrations, upgrades, and … performance, ensure data accuracy, and generate insightful reports to inform decision-making. Maintain comprehensive documentation of configurations, processes, and best practices. Create and update KEDB documentation as part of incident management and analysis. Stay current with UKG features, updates, and industry best practices to continuously improve system functionality. What We're Looking For: Proven hands-on experience with … UKG Pro WFM (Kronos Dimensions), particularly in Timekeeping, Absence, Advanced Scheduling, and Analytics modules. Strong understanding of workforce management processes and solutions. Excellent problem-solving, analytical, and troubleshooting skills. Ability to work effectively both independently and as part of a collaborative team. Strong communication and interpersonal skills to liaise with stakeholders at all levels. Experience with system integrations, data More ❯