20 of 20 Contract Incident Management Jobs in England

Role Title: Global Incident Manager Duration: 6 Months Location: Sheffield 3 days a week on site Umbrella only £ 535 Would you like to join a global leader in consulting, technology services and digital transformation? Our client is at the forefront of innovation to address the entire breadth of opportunities … in the evolving world of cloud, digital and platforms. We are seeking an experienced and proactive Global Incident Manager to join our team in a shift-based role. This position is critical to ensuring the stability and resilience of services within a fast-paced financial services environment. The successful … candidate will lead the end-to-end incident management process, leveraging deep expertise to minimize service disruption and uphold regulatory and operational standards. Key Responsibilities: Incident Management Lead the incident management process across global operations, ensuring all incidents are logged, tracked, and resolved promptly. More ❯

been running a Service Desk, encompassing Service Support and Service Delivery, possess strong managerial and interpersonal skills, have a technical background and some project management capabilities, preferably with extensive previous experience of working in a managed service or corporate environment. You must be able to demonstrate proven abilities in … a Service Desk Manager within the IT industry, specializing in the Microsoft 365 tech stack and TopDesk Strong understanding of IT service delivery processes, incident management, problem resolution, and change management Excellent client management and communication skills, with a track record of building and maintaining successful … proven experience as a Service Desk Manager within the IT industry, specializing in the Microsoft tech stack Strong understanding of IT service delivery processes, incident management, problem resolution, and change management Excellent client management and communication skills, with a track record of building and maintaining successful More ❯

AV Engineer Key Responsibilities Performs core technical aspects to supports infrastructure implementations, deployments and technologies related to Cisco Cloud Collaboration Technologies Responsibilities include: Problem management, Incident management, and Change Management Creates accurate project specifications Drive proof of concepts to test new capabilities and technologies Management More ❯

release pipelines - CI/CD (Octopus Deploy/Azure DevOps/TeamCity) Knowledge of Azure monitoring, alerting, message queues Understand or worked within an Incident Management Process (ITSM) People Source Consulting Ltd is acting as an Employment Business in relation to this vacancy. People Source specialise in technology … recruitment across niche markets including Information Technology, Digital TV, Digital Marketing, Project and Programme Management, SAP, Digital and Consumer Electronics, Air Traffic Management, Management Consultancy, Business Intelligence, Manufacturing, Telecoms, Public Sector, Healthcare, Finance and Oil & Gas. More ❯

needs, and foster a culture of continuous improvement. Manage team schedules and ensure adequate coverage to meet service level agreements (SLAs). Service Delivery Management: Oversee the efficient and effective resolution of Digital related incidents and service requests. Monitor and analyse service desk performance metrics (e.g., first-call resolution … satisfaction) and implement improvements. Ensure adherence to ITIL best practices and internal processes. Act as an escalation point for complex or critical issues. Stakeholder Management: Build and maintain strong relationships with internal stakeholders across different departments. Communicate effectively with users regarding incident status and service updates. Gather feedback … verbal) and interpersonal skills. Experience with service desk ticketing systems. Demonstrated ability to drive process improvement and enhance customer satisfaction. Strong organisational and time management skills with the ability to prioritise effectively. Person Specification Qualifications Essential Relevant Masters Degree or equivalent level of experience in IT ITIL V3/ More ❯

cost estimates in support of product bids, services and proposals. Undertaking security risk assessments, risk mitigation plans, mitigation gap analysis and preparation of security management documentation for system Accreditation. Defining product security requirements, advising development teams on suitable implementation standards and techniques and overseeing product development activities. Liaison with … Security Accreditors and Security Assurance Coordinators in support of security accreditation. Preparation of Protection Profiles, Security Targets and Evaluation Management Plans, and liaison with NCSC and commercial evaluation teams in support of evaluation activities. Preparation of TEMPEST Control Plans, advising development teams on appropriate implementation techniques and liaising with … penetration test results and preparation of remedial action plans. Prepare and implement through life support and maintenance for product security including vulnerability and patch management plans Lead security incident management teams during incident/crisis situations in conjunction with Head of Product Security for EW/ More ❯

min contract Luton, Bedfordshire - 90% onsite We are seeking to recruit an experienced Lead Security Engineer with expertise in developing and maintaining product security management systems for defence and government customers. This position will report to the Head of Engineering Projects and will take responsibility for all security aspects … cost estimates in support of product bids, services and proposals. Undertaking security risk assessments, risk mitigation plans, mitigation gap analysis and preparation of security management documentation for system Accreditation. Defining product security requirements, advising development teams on suitable implementation standards and techniques and overseeing product development activities. Liaison with … Security Accreditors and Security Assurance Coordinators in support of security accreditation. Preparation of Protection Profiles, Security Targets and Evaluation Management Plans, and liaison with NCSC and commercial evaluation teams in support of evaluation activities. Preparation of TEMPEST Control Plans, advising development teams on appropriate implementation techniques and liaising with More ❯

Responsibilities: Set up and maintain CI/CD pipelines to automate building, testing, and deploying code Use Azure Pipelines to automate infrastructure provisioning and management Write automation scripts in Bash or Python to streamline processes and enhance workflows Manage cloud resources using Azure, and work with Docker and Kubernetes … for containerised application deployment Implement monitoring tools, alerting systems, and conduct root cause analyses to support incident management Apply security best practices including encryption, identity and access management, vulnerability scanning, and compliance with regulatory standards such as GDPR, HIPAA, and PCI-DSS Act as a bridge between More ❯

Key Responsibilities: Serve as Application Manager for print-related mnemonics (EQC, KAS, NUA, RMT, RTN), overseeing maintenance, uptime, and resolution of critical issues. Lead incident management for print-related issues, including troubleshooting, MIM response, diagnostics, and stakeholder communications. Monitor the print environment proactively to detect and mitigate issues … the migration of the print environment to the cloud, including benefit analysis and cost neutrality evaluation. Ideal Candidate: Strong background in Application Support/Management within banking or regulated environments Proven expertise in print services management , especially across complex, enterprise-level environments Hands-on experience with incident response, troubleshooting , and root cause analysis Solid understanding of compliance, security standards , and patch management Excellent stakeholder communication and coordination skills Experience in migration projects , particularly from on-prem to cloud (beneficial) Please attach your latest CV for immediate consideration. More ❯

Detailed Job Description: Strong SAP Basis experience - 10+ years of strong SAP Basis experience (hands-on) primarily in SAP AMS with direct client stakeholder management, technically leading a large team both in Implementation and support. Also, should have experience in Technical solutioning for enhancement and Application/DB upgrade … layer including OS patching, component upgrade, Kernel upgrade, Add-on/plug-in installation etc. Coordination for all planned/unplanned activities through Change management process established by client. Coordination, Due Diligence and Analysis for all periodic tasks like EWA Analysis, Security Note Implementation, Vulnerabilities, Audit etc. Define and … agree for BAU process, approvals, Comms with Customer. Troubleshoot and Coordination for any P0/P1 critical incident. Performance Management - Proactive analysis and improvement plan walkthrough with Customer and other stakeholders Large span of working experience to work with various SAP products like SAP ECC, S/4 HANA More ❯

analyse, and enhance the reliability of large-scale distributed systems to ensure seamless uptime and operational efficiency. Automation Solutions : Develop automation solutions for configuration management, system provisioning, and deployment, significantly streamlining operations and minimising manual processes. Security Compliance : Implement and maintain robust security protocols, ensuring that systems comply with … regulatory standards and best practises, including data encryption, access control, and vulnerability management. Incident Management : Lead efforts in resolving system outages or performance degradation, conduct root cause analysis, and implement preventive measures to mitigate future risks. Collaboration : Work closely with cross-functional teams, including software development, DevOps, and More ❯

Job Tittle: Senior Mac Engineer ( macOS)/Mac Incident manager Location: Leeds (2 days a week on-site) Contract Length: 6 months Contract Type: Temporary Working Pattern: Full Time (40 hours a week) Rate: Highly competitive rate available for suitable candidates Are you ready to take your expertise in … a significant impact on shaping and scaling an enterprise macOS environment while being part of a thrilling modern workplace transformation. Essential Skills & Experience: Mac Management: Proven experience managing large Mac estates (1,000+ devices). Jamf Expertise: Deep expertise in Jamf Pro. Microsoft Proficiency: Strong knowledge of Intune, Microsoft … as Bash, Python, and Terraform for automation and configuration. Innovative Mindset: A demonstrated ability to innovate and challenge conventional enterprise IT approaches. Experienced in incident management and Coding configuration. Certification: JAMF 300 or 400 is essential What You'll Do: Design & Develop: Create innovative, enterprise-grade macOS solutions More ❯

language Excellent organizational skills and ability to troubleshoot remotely At least 3 years of experience in an IT support organization Strong understanding of ITIL incident management, including upholding SLAs and communication to end users Strong knowledge of Microsoft and OS X based operating systems, as well as computer More ❯

a significant impact on shaping and scaling an enterprise macOS environment while being part of a thrilling modern workplace transformation. Essential Skills & Experience: Mac Management: Proven experience managing large Mac estates (1,000+ devices). Jamf Expertise: Deep expertise in Jamf Pro. Microsoft Proficiency: Strong knowledge of Intune, Microsoft … as Bash, Python, and Terraform for automation and configuration. Innovative Mindset: A demonstrated ability to innovate and challenge conventional enterprise IT approaches. Experienced in incident management and Coding configuration. Certification: JAMF 300 or 400 is essential What You'll Do: Design & Develop: Create innovative, enterprise-grade macOS solutions More ❯

a significant impact on shaping and scaling an enterprise macOS environment while being part of a thrilling modern workplace transformation. Essential Skills & Experience: Mac Management: Proven experience managing large Mac estates (1,000+ devices). Jamf Expertise: Deep expertise in Jamf Pro. Microsoft Proficiency: Strong knowledge of Intune, Microsoft … as Bash, Python, and Terraform for automation and configuration. Innovative Mindset: A demonstrated ability to innovate and challenge conventional enterprise IT approaches. Experienced in incident management and Coding configuration. Certification: JAMF 300 or 400 is essential What You'll Do: Design & Develop: Create innovative, enterprise-grade macOS solutions More ❯

a significant impact on shaping and scaling an enterprise macOS environment while being part of a thrilling modern workplace transformation. Essential Skills & Experience: Mac Management: Proven experience managing large Mac estates (1,000+ devices). Jamf Expertise: Deep expertise in Jamf Pro. Microsoft Proficiency: Strong knowledge of Intune, Microsoft … as Bash, Python, and Terraform for automation and configuration. Innovative Mindset: A demonstrated ability to innovate and challenge conventional enterprise IT approaches. Experienced in incident management and Coding configuration. Certification: JAMF 300 or 400 is essential What You'll Do: Design & Develop: Create innovative, enterprise-grade macOS solutions More ❯

like Octopus Deploy, Azure DevOps, or TeamCity. Familiarity with Azure-based monitoring, alerting systems, and message queuing. Knowledge of or experience working within an Incident Management Process (ITSM). The above is a snapshot of our client's requirement. A full job spec will be provided on application. More ❯

expertise within the organization. Utilize ServiceNow to analyze the impact of the Mac Support service and manage critical issues. Support the day-to-day management of the wider service desk, ensuring departmental SLAs and metrics are achieved. Essential Technical Capabilities: Extensive experience with macOS and Apple hardware support. Deep … Relevant certifications, such as Apple Certified Support Professional (ACSP) or Apple Certified Technical Coordinator (ACTC), are a plus. Desired Skills: Experience with mobile device management (MDM) solutions for Apple devices. Knowledge of ITIL or other IT service management frameworks. Proficient troubleshooting experience with Microsoft Office 365 (Outlook, Word … in supporting colleagues both at home and in the office, including handling personal Wi-Fi issues and peripheral connectivity. Previous use of ServiceNow for incident management. Familiarity with smartphone technology (iPhone), particularly Mobile Application Manager and Microsoft Authenticator. What's in it for You? This role is perfect for More ❯

On (SSO) configurations. Administer secure remote access technologies and enforce zero-trust policies. Configure Cloudflare for web security, DDoS protection, and performance enhancement. Lead incident response, conduct forensic investigations, and implement preventive measures. Manage Dataverse solutions, including data modelling, access permissions, and security policies. Required Skills: Strong knowledge of … management. Familiarity with Cloudflare security services. Expertise in Microsoft Defender security operations. Advanced knowledge of Microsoft RBAC and PIM. Experience in threat detection and incident response. Hands-on experience with Microsoft Dataverse. Experience with Azure Firewall settings and Azure Virtual Network (VNet). Proficiency in PowerShell scripting. Experience in … leading security incident management. Please click here to find out more about our Key Information Documents. Please note that the documents provided contain generic information. If we are successful in finding you an assignment, you will receive a Key Information Document which will be specific to the vendor set More ❯

and manage customer IT Health Checks and associated remediation activities. * Deliver and implement security information assurance work packages. * Lead and manage an Information Security Management System to required ISO27001 standard. * Vulnerability Management. * Security Incident Management. * Security Risk Management. * Documentation Management * Guide and coach junior members of the … Be organised and able to multi-task. * Use your initiative and be comfortable working with changing requirements * Have excellent customer-facing skills and stakeholder management across virtual teams up to senior level. * Have SC Clearance and NPPV3 or be eligible to obtain Clearance You might even: * Possess a recognised More ❯