1 to 25 of 89 Contract Service Delivery Jobs in England

Service Delivery Manager We are looking for a strong Service Delivery Manager (SDM) who will be responsible for delivering Technology services to internal business units; driving consistent (SLA governed) service delivery, building a collaborative and honest customer-supplier relationship and delivering timely, accurate and high quality MI reporting. This will be a key role … in the Service Delivery management structure, taking a share of rota’d Incident Management escalation responsibilities alongside the rest of the Technology Service Delivery management team and will ensure quality and communication to their business unit customers is maintained during Incident and Major Incident management scenarios. Required Skills and Experience: Strong background in IT Service … always in the loop. Strong experience of managing 3 rd party suppliers, contract negotiation and management to ensure SLA’s are maintained and developing relationships. Experience of running a Service Desk/Desktop Support function. More ❯

Service Delivery Manager (Contract) - ITIL Kent BASED Hybrid working We're looking for an experienced Service Delivery Manager to join a leading organisation on a contract basis . You'll play a key role in ensuring that IT services run smoothly for a critical business unit, driving improvements, and acting as a trusted point of escalation. … This is a fantastic opportunity to contribute your expertise within a purpose-driven organisation making a real impact in people's lives. The role Service Delivery Manager to ensure the delivery of high-quality IT services to your allocated business unit. Act as the primary escalation point for incidents, problems, and service requests. Produce and present … clear service reports, including monthly service reviews and incident summaries. Build strong relationships with internal stakeholders and external suppliers. Support project transitions, making sure new services are embedded and supported effectively. Contribute to a culture of continuous improvement, collaboration, and accountability across IT and business teams. About you Strong background in IT Service Management (end-to-end More ❯

IT Service Delivery Technician Location : Axminster , Devon (Hybrid & Field-Based) Contract Type: 6-month Contract to perm Salary : £38,000 - £40,000 + Mileage + Benefits + 25+8 Holidays Are you an experienced IT Support Engineer or Service Delivery Technician looking for a role offering technical variety, autonomy, and progression? Do you take pride in delivering … a high-quality service to users, including senior and VIP stakeholders? We're recruiting for an IT Service Delivery Technician to join a leading international business. Based in Axminster, this role provides a highly varied position within IST Support, supporting multiple sites and users. If remote support isn't suitable only then travel will be required. You … ll be part of a collaborative IT team delivering first-class technical support across hardware, software, and infrastructure, ensuring smooth daily operations and exceptional service standards. The Role: Provide user and desktop support on-site, remotely, and by phone, ensuring swift resolution of IT incidents. Manage, track, and close tickets in the company's IT service system, escalating More ❯

Our client, a global organisation, is seeking an experienced IT Service Quality Lead to join their Service Delivery team on a 12 month fixed term contract basis. In this role as the IT Service Quality Lead, you will ensure exceptional IT service delivery by monitoring performance, driving process improvements, and fostering a culture of … service excellence. Working closely with teams and stakeholders, you will uphold ITIL best practices and enhance operational efficiency. Key responsibilities as the IT Service Quality Lead: Define and implement IT service quality frameworks and standards. Identify gaps in service delivery and drive improvements across incident, problem, and change management processes. Collaborate with teams and vendors … to resolve quality issues. Mentor service desk and support teams on quality best practices. Use ITSM and analytics tools to track trends and recommend automation for efficiency. Skills and experience required as the IT Service Quality Lead: Proficiency with IT ticketing systems (ServiceNow, Jira, Zendesk) and knowledge management tools. Strong understanding of ITIL processes and service management More ❯

Service Delivery Manager - Life & Pensions, Insurance £Market Rate (Outside IR35) Primarily Remote 6 Weeks My client is an instantly recognisable consultancy who urgently require a Service Delivery Manager with extensive Life & Pensions experience for an end client within the Insurance Industry.Key Requirements Proven experience as a Service Delivery Manager, ideally within Insurance Prior Life More ❯

Service Delivery Manager - Life & Pensions, Insurance £Market Rate (Outside IR35) Primarily Remote 6 Weeks My client is an instantly recognisable consultancy who urgently require a Service Delivery Manager with extensive Life & Pensions experience for an end client within the Insurance Industry. Key Requirements Proven experience as a Service Delivery Manager, ideally within Insurance Prior More ❯

CK Group are recruiting for a IT Service Delivery Analyst to join a global healthcare provider to hospitals, clinics and homes in Swindon on a contract basis for 12 months initially. Salary: £15.38 - £17.43 per hour PAYE IT Service Delivery Analyst Role: Responsible for direct technical End User support, addressing hardware, software, & 1st level network issues … around the world live better and healthier lives. Location: This role is based at our clients site in Swindon. Apply: For more information, or to apply for this IT Service Delivery Analyst please contact the Key Accounts Team on (phone number removed) or email (url removed). Please quote reference (Apply online only). It is essential that … applicants hold entitlement to work in the UK Please note: This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check. INDKA More ❯

Clearance: Developed Vetting (DV) required ?? Duration: 6 Months Rate = £500-£550 per day, Inside IR35. About the Role We are seeking a motivated and capable PMO to join the Service Support Office (SSO) within a major Defence programme. The SSO operates as a hybrid Project Management Office (PMO) that is evolving to take a more service-focused approach … supporting and monitoring in-service IT and digital projects across the Defence landscape. This is an excellent opportunity for a professional with 3-5 years of experience in IT service management projects and exposure to large-scale Defence delivery programmes . You will play a key role in ensuring effective project governance, performance monitoring, and service delivery alignment across multiple workstreams. Key Responsibilities Support the Service Support Office (SSO) in maintaining governance, reporting, and assurance processes across a portfolio of IT service management and in-service support projects. Assist project and service managers with planning, risk management, dependencies tracking, and stakeholder reporting. Produce and maintain PMO documentation such as dashboards More ❯

Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation's IT team require focused support from an individual who has been through ISO27001/ITIL audits previously to provide a structured framework to ensure the effective and efficient delivery of services, aligned with recognised industry best practices. You will be required to purchase a baseline assessment … per day, inside IR35 Essential skills & experience required: Well-versed in ITIL analysis and documentation as the core focus of previous work Strong understanding of the processes, flows and service delivery elements across JML (Joiners, Movers and Leavers) from an ID, Change, Access Controls perspective Confident communicator Objectives: Establish a foundational understanding of service delivery principles … and best practices Implement processes that ensure reliable, consistent, and high-quality service provision Enable continuous improvement within the service delivery function *Please only apply for consideration if you have full, independent right to work in the UK and you are already living in the UK permanently.* Franklin Bates is a leading IT recruitment consultancy specialising in More ❯

term contract for an initial 6-month period with likely extension.The successful candidate will have a track record of leading IT services teams, achieving KPIs and SLAs and managing service improvements resulting in a first-class customer experience. Responsibilities Lead and manage a team of 5-7 engineers to deliver the required contractually compliant service to the customer … s) Lead Daily calls with support team to ensure issues are identified and managed appropriately Engage with client service managers and customer stakeholders to ensure service is running smoothly Use reporting to understand data and performance indicators to drive service improvement Use data and key relationships to forecast future resource requirements Work with client to ensure resources … and skill levels are fit for purpose Work with the service delivery lead, other service team leaders and internal operational teams Identify, record and manage issues to improve processes and service Manage escalations and engage appropriate teams through to successful resolution Manage formal complaints and dissatisfied users Suggest and support new processes, changes to process and More ❯

Technical Administrator will be responsible for providing technically-focused clerical, administrative and IT support for the housing asset management service, in order to support effective service delivery to residents and corporate clients. Main duties and responsibilities Carry out a range of general office administrative support tasks including maintain and manage diaries, prepare agendas, arrange meetings and take … update and monitor data for the department’s administrative and IT systems. Assist in the collation of all relevant information required by the Home Ownership Unit. Deal with technical service enquiries from the public, contractors, consultants, other departments, external bodies and stakeholders and ensure appropriate information is forwarded to the relevant officer where necessary; record complaints, closely monitor and … take action to ensure the service meets the Council’s response criteria. Under direction be responsible for the preparation and administration of all aspects of tender documentation including packaging, sending out and receiving tenders in accordance with the Council’s Standing Orders and procedures. Responsible for recording and managing the receipt and issue of keys and FOBS, ordering keys More ❯

network infrastructure across the client's site. This role will act as a key point of contact between tenant businesses, internal operations, and third-party IT providers, ensuring smooth service delivery and strategic alignment of digital infrastructure. Key Responsibilities Serve as the primary liaison for tenants on IT network-related matters Coordinate service delivery with external … and internal teams Manage network access and provisioning for new and existing tenants Support incident response and troubleshoot connectivity issues Monitor network performance and escalate issues where necessary Ensure service level agreements are met and maintain strong relationships with providers Contribute to planning for network upgrades and cybersecurity improvements Maintain accurate documentation of network configurations and service records … equipment (e.g., Extreme, Aruba, Palo Alto, Mitel) Knowledge of wired/wireless networks, telephony, firewalls, and related technologies Excellent communication and stakeholder engagement skills Ability to manage third-party service providers effectively Organised, self-motivated, and able to manage multiple priorities Comfortable working in a flexible, fast-paced environment Desirable: ITIL certification or similar service management qualifications Awareness More ❯

Orthopaedics, Sports Medicine, ENT and Advanced Wound Management. Job overview Outside Remote Daily rate negotiable Working as part of a team and reporting to the Director of HR Technology Service Delivery and Global HCM Product Owner, this role will be responsible for providing excellent customer service and performing Key HR deliverables related to Workday HCM and all … processes. Having excellent organizational and administrative skills this person will manage different initiatives, including HR Projects, assuming the role of Functional lead and supporting hypercare activities Execution of HCM Service Delivery Deliver, support, and maintain HCM initiatives, including the implementation of the HR Projects First point of contact to our HR stakeholders and customer base for HCM queries … and implementations in multiple markets Knowledge of data privacy regulations and global HR processes. Effective workload management and prioritization capabilities to handle various tasks efficiently. Experience in process and service improvement. More ❯

Working - Occasional travel to Manchester 6-month initial contract CTC clearance preferred We are seeking three experienced ServiceNow Developers to support a major end client via a leading managed service provider. These hybrid UK-based roles offer an opportunity to contribute to a large-scale transformation programme, delivering high-quality ServiceNow solutions in a collaborative environment. Projects Available … and IRM/H&S/BCM modules preferred. Strong capability in managing and delivering incremental system changes. 2 x ServiceNow Developers - Payroll Project Experienced in HRSD (Human Resources Service Delivery) . Proven track record of integrating and maintaining payroll-related workflows within ServiceNow. Key Responsibilities Deliver and implement functional and configuration changes across ServiceNow modules. Support seamless … fault reporting and resolution within ServiceNow. Collaborate effectively with technical and business stakeholders. Execute configuration, service delivery, and implementation activities (CSD). Operate confidently across SPN and CSN environments. Requirements Strong verbal communication skills, with the ability to engage across diverse teams. Proactive and hands-on approach, able to work independently and as part of a team. Proven More ❯

Job Title: Service Delivery Engineer Duration: 30 Days Location: Southampton, UK Job Description We are hiring a Service Delivery Engineer for a short-term engagement with one of our leading clients in the energy technology and industrial services sector. This role involves supporting chemical treatment systems in a dynamic process environment, ensuring reliable operations, safety compliance More ❯

Job Title: Service Delivery Engineer Duration: 30 Days Location: Southampton, UK Job Description We are hiring a Service Delivery Engineer for a short-term engagement with one of our leading clients in the energy technology and industrial services sector. This role involves supporting chemical treatment systems in a dynamic process environment, ensuring reliable operations, safety compliance More ❯

in Warrington. Our client is seeking an experienced IT Project Manager with ServiceNow experience to join their dynamic team. This role offers a unique opportunity for a skilled and delivery-focused project manager to work in a fast-paced environment alongside developers, scrum masters, and technical consultants. The successful candidate will bring strong experience managing IT project delivery, stakeholder communication, financial reporting, and vendor management. Responsibilities Manage delivery of IT work packages as part of the wider programme, reporting progress to the Portfolio Manager Ensure IT deliverables meet agreed standards of quality, time, and cost as outlined in work package definition documents Oversee end-to-end IT delivery, from acceptance of requests to project close … down Control project scope and manage changes effectively Monitor overall progress and take corrective action as needed Lead delivery teams and manage third-party vendors or partners Identify, log, and manage risks, assumptions, issues, and dependencies Communicate effectively with business unit project managers and delivery partners Ensure outputs meet service acceptance standards and secure appropriate sign-off More ❯

Service Desk Manager 12 Month Contract Location: Gloucester (Onsite Full Time) Rate: £300 - £350 per day (Inside IR35) We are looking to recruit a Service Desk Manager on an initial 12 month contract for a technology driven public sector organisation based in Gloucester. This is an excellent opportunity for an experienced IT Service Desk/Helpdesk Manager … seeking a role that will contribute to real change in the community. The Service Desk Manager is responsible for leading and managing the ICT Service Desk team, ensuring delivery of high-quality support services and customer satisfaction. The role oversees incident and request handling, drives service improvements, and maintains documentation, policies, and procedures. The manager will … also support service transition, financial planning, and liaise with internal teams and third-party suppliers. Key Responsibilities Lead, support, mentor, and develop the Service Desk team to deliver effective customer support. Oversee daily operations, manage high-priority incidents, and ensure timely resolution of requests. Develop and monitor service desk KPIs and SLAs; provide regular performance reports. Maintain More ❯

Service Management Specialist - JSM Rate: 580 a day Duration: Initially 6 months Location: Corsham - full time on site Clearance: SC Clearance Required You will join a global IT Consltancy who are delivering Digital Transformation to the MoD. They are seeking a Service Management Resource who will be responsible for the configuration, optimisation, and administration of Jira Service Management (JSM), Jira Software (JSW), and Confluence to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key Duties and Responsibilities Design, build, and maintain JSM workflows, including request, incident … Attribute-based automation and relationships Implement and manage webhooks to integrate JSM with third-party systems and internal platforms. Develop reports and dashboards to track SLAs, performance metrics, and service trends. Administer Crowd/Access for user management, roles, and permission schemes across the Atlassian suite. Jira Software (JSW) Create and configure Jira projects, including permission schemes, issue types More ❯

Service Management Specialist - JSM Rate: £580 a day Duration: Initially 6 months Location: Corsham - full time on site Clearance: SC Clearance Required You will join a global IT Consltancy who are delivering Digital Transformation to the MoD. They are seeking a Service Management Resource who will be responsible for the configuration, optimisation, and administration of Jira Service Management (JSM), Jira Software (JSW), and Confluence to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key Duties and Responsibilities Design, build, and maintain JSM workflows, including request, incident … Attribute-based automation and relationships Implement and manage webhooks to integrate JSM with third-party systems and internal platforms. Develop reports and dashboards to track SLAs, performance metrics, and service trends. Administer Crowd/Access for user management, roles, and permission schemes across the Atlassian suite. Jira Software (JSW) Create and configure Jira projects, including permission schemes, issue types More ❯

JIRA Workflow SME - Service Management Rate: 580 a day Duration: Initially 6 months Location: Corsham - full time on site Clearance: SC Clearance Required You will join a global IT Consltancy who are delivering Digital Transformation to the MoD. They are seeking a Service Management Resource who will be responsible for the configuration, optimisation, and administration of Jira Service Management (JSM), Jira Software (JSW), and Confluence to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key Duties and Responsibilities Design, build, and maintain JSM workflows, including request, incident … Attribute-based automation and relationships Implement and manage webhooks to integrate JSM with third-party systems and internal platforms. Develop reports and dashboards to track SLAs, performance metrics, and service trends. Administer Crowd/Access for user management, roles, and permission schemes across the Atlassian suite. Jira Software (JSW) Create and configure Jira projects, including permission schemes, issue types More ❯

JIRA Workflow SME - Service Management Rate: £580 a day Duration: Initially 6 months Location: Corsham - full time on site Clearance: SC Clearance Required You will join a global IT Consltancy who are delivering Digital Transformation to the MoD. They are seeking a Service Management Resource who will be responsible for the configuration, optimisation, and administration of Jira Service Management (JSM), Jira Software (JSW), and Confluence to support IT Service Management (ITSM), Agile delivery, and operational excellence. This role ensures workflows, automations, and integrations are aligned with organisational processes and governance standards, enabling efficient service delivery, incident response, and knowledge management. Key Duties and Responsibilities Design, build, and maintain JSM workflows, including request, incident … Attribute-based automation and relationships Implement and manage webhooks to integrate JSM with third-party systems and internal platforms. Develop reports and dashboards to track SLAs, performance metrics, and service trends. Administer Crowd/Access for user management, roles, and permission schemes across the Atlassian suite. Jira Software (JSW) Create and configure Jira projects, including permission schemes, issue types More ❯

analytics capabilities within an organisation? We are looking for a Data Enablement Lead to join our client's team in Worthing. This is an exciting opportunity to stabilise current delivery and set the foundation for a robust data culture. Key Responsibilities: Immediate Term:Maintain service continuity and ensure the stabilisation of current delivery processes.finalise and activate communication … change management plans.Launch or expand Communities of practise (CoPs) to promote peer-led learning.Define and scope the Centre of Excellence (CoE) operating model.Support ongoing training programmes and prioritise self-service backlog.Provide light-touch coaching to reinforce self-service principles within existing teams. Medium Term (Months 3-6):Implement the Data Federation self-service framework with … business cohorts as pilots.Finalise the delivery roadmap, objectives, and milestones for broader implementation.Align BI efforts with major business transformation initiatives.Design and implement a capability matrix and service delivery framework.Collaborate with HR to define harmonised data job roles and career paths.Co-create solutions with business stakeholders to enhance engagement and ownership. Long Term (End of Contract):Transition service More ❯

IT Operations/Monitoring/Service Management Engineer We're looking for a skilled Service Management Engineer to join a growing team. In this role, you'll be at the heart of the IT monitoring and event management services, ensuring smooth operations, rapid incident response, and proactive service improvement. If you're passionate about technology, problem-solving … and delivering excellent service, this could be the role for you. What you'll be doing Acting as the first point of contact for event management queries and issues. Monitoring and triaging events, ensuring incidents are logged, categorised, and escalated correctly. Maintaining operational integrity of monitoring systems, including user access and software version control. Supporting proactive identification and resolution … of potential service issues before they affect customers. Assisting with documentation, reporting, and service improvement initiatives. Collaborating with teams across ITSM, Operations, and Service Delivery to ensure effective end-to-end service. What we're looking for Essential skills & experience Strong knowledge of the Logic Monitor platform (LMCA certification desirable). Experience with N-able N More ❯

analytics capabilities within an organisation? We are looking for a Data Enablement Lead to join our client's team in Worthing. This is an exciting opportunity to stabilise current delivery and set the foundation for a robust data culture. Key Responsibilities: Immediate Term: Maintain service continuity and ensure the stabilisation of current delivery processes. finalise and activate … Launch or expand Communities of practise (CoPs) to promote peer-led learning. Define and scope the Centre of Excellence (CoE) operating model. Support ongoing training programmes and prioritise self-service backlog. Provide light-touch coaching to reinforce self-service principles within existing teams. Medium Term (Months 3-6): Implement the Data Federation self-service framework with … business cohorts as pilots. Finalise the delivery roadmap, objectives, and milestones for broader implementation. Align BI efforts with major business transformation initiatives. Design and implement a capability matrix and service delivery framework. Collaborate with HR to define harmonised data job roles and career paths. Co-create solutions with business stakeholders to enhance engagement and ownership. Long Term More ❯