1 to 25 of 54 Contract Service Delivery Jobs in England

Position: Service Delivery Manager Duration: 6 Months Location: Warwick/Remote Are you an experienced Service Delivery Manager ready to take your career to the next level? Our client in the utilities sector is searching for a dynamic and strategic individual to lead and enhance their … service management offerings. If you have a passion for operational excellence and a knack for stakeholder engagement, we want to hear from you! Your Role: As the Service Delivery Manager, you will take full ownership of service management activities within the Strategic Infrastructure (SI) division. You … ll be instrumental in managing a UK-based Managed Service Provider, ensuring exceptional support and maintenance for MS 365 and SI applications. Your mission? To deliver outstanding application service availability and continuous improvement across the SaaS-based SI product stack! Key Responsibilities: * Lead all SI-related Service More ❯

Job summary A dynamic and pivotal role has arisen within our Digital Team to lead and develop a talented service desk team to assist with the implementation of the new Electronic Patient Record (EPR) system . This will be an ideal opportunity to shape our service delivery and make a real impact on user experience. The role is expected to work across all the stages of the ITIL Service Lifecycle involving Service Design, Service Transition, Service Operation, and Continual Service Improvement. Main duties of the job Main duties will be: o … Delivery of a customer focused Digital Service Desk for all service users o Manage a team of IT Engineers and Service Desk agents including their workload. o Manage incidents and service requests using ITIL processes and ITSM tools. o Ongoing development of staff and processeso More ❯

ROLE PURPOSE: Delivery of technical and core administrative support, and customer service support within the Waste Service, meeting performance targets and embedding a culture of Putting our residents first where continuous service improvement is maintained. 1. People Management ? No direct supervisory responsibility, however, may be required … by phone, email, and CRM systems, and escalate issues and messages to the technical managers and professional workers ? Commitment to the highest level of service delivery ? Learn from best practice and lead by example in the development of a customer focused team empowered to continually improve levels of … service delivery through innovative and creative approaches to service improvement. 3. Operational Service Delivery ? To support the Waste Services team to investigate and respond to enquiries, service requests, and complaints. ? Responsible for delivering complex, routine, and emergency administrative tasks to ensure consistency in service More ❯

Our client is looking for a Datacentre Service Delivery Manager to join their team on a six month contract, to be based onsite in the Wiltshire area. Datacentre Service Delivery Manager is required to maintain infrastructure availability, mitigate service risk, formulate and implement service plans, formulate and implement improvement plans, manage technical security, support the service delivery teams and assure technical deliveries The candidate requires to hold an active security clearance. Due to the nature and urgency of this post, candidates holding or who have held high level security clearance in More ❯

position, who thrives in a fast-paced environment and is confident taking ownership, guiding others, and acting as a right-hand to the IT Service Delivery Manager. You'll deliver high-quality 2nd line technical support across the business while providing leadership and mentoring to the Service … through to resolution, ensuring excellent customer communication throughout Support and mentor junior team members, fostering a culture of learning and accountability Assist the IT Service Delivery Manager in managing day-to-day operations and deputise when required Contribute to the development of the team's technical capabilities Proactively … identify areas for improvement in processes and service delivery Support IT projects and initiatives, including researching and implementing new technologies Maintain accurate and up-to-date technical documentation About You A natural problem-solver with a proactive attitude and ability to manage competing priorities Confident in leading or More ❯

One of my local government clients are currently recruiting an experienced Data Analyst For Regulated Service & Resources on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm. Hybrid working … Overview: The Data Analyst will play a key role in ensuring the timely and accurate provision of data insights to support teams within Regulated Service & Resources. The post holder will provide quantitative and qualitative insights by developing reports that meet business short and long-term business needs, improve service delivery, and enhance strategic direction of the service and the operational decision making for children at risk of becoming looked after and children who are in care. Role Requirements: Develop Data Systems: Review existing data recording system(s) and support the development of new data recording systems. More ❯

Job Title: Service Transition Manager/Engineer Location: Manchester/Knutsford Onsite Requirement: 3 days per week Duration: 6 Months Rate: £375 per day - PAYE via Umbrella Only Job Description: As an experienced Service Transition Manager responsible for the service design and transition process that supports Product …/Application Transition from Programme delivery into BAU Service Support/operations at an enterprise level. Primary Responsibilities: Responsible for ensuring that the impact of every element of the life cycle of developmental change is considered, from the time a project is confirmed to its eventual deployment, involving … and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service More ❯

Job Title: Service Transition Manager/Engineer Location: Manchester/Knutsford Salary/Rate: £367.50 Per Day Start Date: 20/06/25 Job Type: Initial 6 Month Contract Inside IR35 Company Introduction We have an exciting opportunity now available with one of our sector-leading consultancy clients … They are currently looking for skilled Service Transition Managers and Engineers. Job Responsibilities/Objectives You will be responsible for the service design and transition process that supports Product/Application Transition from Programme delivery into BAU Service Support/operations at an enterprise level. Responsible … and change management, performance and risk evaluation, test management, release, deployment, early life support and release review. Facilitate the transition of all aspects of service change deriving from a programme of projects, from the stage where a project is owned fully by a project team, through transition, to service More ❯

Service Desk Lead - 6-month contract - London My Customer is looking for a Service Desk Lead—a hands-on, technically proficient engineer who thrives in a collaborative environment and naturally leads by example. While this role does not involve direct line management, you will be the technical and … procedural lead within the team, driving service quality improvements and ensuring efficient and consistent resolution of support tickets. The Service Desk Lead is required to be onsite in London 5 days a week. Key Responsibilities of the Service Desk Lead: ' • Take ownership of escalated 1st and 2nd … line support issues, especially those stuck or unresolved in the ticketing system.' • Act as the lead engineer on the Service Desk, guiding peers in prioritisation, escalation, and resolution best practices.' • Work hands-on with tools such as Zoho Desk, O365, Active Directory, and AzureAD to support users across the More ❯

world-class consultants enable organizations to realize the power of the integrated enterprise by providing superior consulting and implementation services. Key areas of responsibility: Service Delivery & Operational Excellence Manage day-to-day operations of IT services, including servers, networks, and end-user computing systems. Drive service level … agreements (SLAs) with internal and external customers, ensuring high-quality service delivery. Monitor and analyze service performance data to ensure services are optimized and efficient. Lead incident and problem management efforts, ensuring quick resolution of IT issues to minimize downtime. Network, Server, and End-User Computing Management & O365 … the primary point of contact for client partners and internal stakeholders regarding IT services. Build and maintain strong relationships with clients, ensuring their IT service needs are met. Regularly communicate with stakeholders to provide service updates, performance reports, and address any concerns. Vendor Management Oversee vendor relationships, ensuring More ❯

pivotal stage of our digital journey and have an ambitious portfolio of digital technology initiatives ahead of us, all grounded around - empowering patients and service users, improving the experience navigating the healthcare system and joining up systems and data across to better meet the needs of citizens. The data … engineering service provides a central platform to support the Trust's data analytics, reporting and day-to-day operational service delivery and responsible for the end-to-end data engineering lifecycle. There are a number of different teams within IT Operations, aligned to specific user needs/… services. Each team will have a number of different services that form the service offering to end users. Main duties of the job A senior data engineer designs and leads the implementation of data flows to connect operational systems, data for analytics and business intelligence (BI) systems. At this More ❯

maximum levels of productivity and efficiency are attained. · Escalate to and work with application vendors and support providers to resolve issues where the IT service are unable to do this internally. · Support application configurations · Maintain applications through regular system management and upgrades (as required). · Ensure licenses are kept … up to date and consumption is monitored. · Deploy new versions of software to end users in conjunction with Operations and Service Delivery teams. · Work to find application rationalisations & savings where applicable · Provide user training and materials where applicable. · Proactively identify upcoming issues related to applications and work with … Operations, Infrastructure and Service Delivery teams to resolve them. · Have an awareness of cyber security best practice and ensure applications are maintained with this in mind at all times. · Manage and maintain application interfaces, exports and imports, and ensure their smooth running where required. · Analyse data from systems More ❯

Outside of IR35 We are looking for a technically minded and process-driven Systems Analyst to support the optimisation of our enterprise systems and service management operations. Working closely with senior leadership, service desk stakeholders, and cross-functional teams, this role is key to designing, documenting, and enhancing … support ecosystem. This role focuses heavily on process mapping , technical documentation , and enterprise system design , with a view to streamlining our Zoho Desk -based service management platform and related operational workflows. The successful candidate will provide the architectural insight and documentation discipline needed to drive meaningful change across our … Analyst is required onsite 3 days a week in London. Key Responsibilities: Analyse and document existing enterprise systems and workflows, with a focus on service management and internal support operations. Create end-to-end process maps , system architecture diagrams , and technical documentation for existing tools, including Zoho Desk and More ❯

Outside of IR35 We are looking for a technically minded and process-driven Systems Analyst to support the optimisation of our enterprise systems and service management operations. Working closely with senior leadership, service desk stakeholders, and cross-functional teams, this role is key to designing, documenting, and enhancing … support ecosystem. This role focuses heavily on process mapping , technical documentation , and enterprise system design , with a view to streamlining our Zoho Desk -based service management platform and related operational workflows. The successful candidate will provide the architectural insight and documentation discipline needed to drive meaningful change across our … Analyst is required onsite 3 days a week in London. Key Responsibilities: Analyse and document existing enterprise systems and workflows, with a focus on service management and internal support operations. Create end-to-end process maps , system architecture diagrams , and technical documentation for existing tools, including Zoho Desk and More ❯

to muck-in and support your colleagues. Most of all, you will be a vital team member on the front line of our IT service delivery. Qualifications and Education 1 Educated to GCE A level or equivalent standard. Experience of IT, communications, telephony (Teams) and mobile devices, including mobile … in use in the authority to carry out IT and/or telephone equipment installations and software upgrades. Experience of Teams and Sharepoint. ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst ICT Service Desk Analyst More ❯

support the maintenance and developments to the levels of service. This post holder will be required to focus on the technical support front line service within the End User Computing environment. The role is at the forefront of delivering first line activities providing first class resolution of all related … tickets and service requests received in an efficient and effective manner. The post holder will also be part of the wider Digital Service team being able work inter departments for tickets and service requests to keep the continuation of offering a customer service to internal and … hardware and software used across the Trust. This may be related to PC and peripheral hardware or software configuration, networking, or application specific. If service requests cannot be resolved within the first line service, then escalate them as appropriate to the other sections of Digital Services. Partake in More ❯

offers a unique opportunity to influence how the organisation captures, manages and shares data, and how reusable, scalable digital components are developed to improve service delivery and reduce the regulatory burden. This is a hybrid role and you will be required to work on site in Brighton once … product area Coordinate with other product managers to ensure a cohesive, organisation-wide product strategy Identify and define pilot use cases, resource needs and delivery dependencies Work with business areas and UCD teams to define outcomes, user research plans and service blueprints Engage with architecture and platform teams … to design scalable, reusable components (e.g. APIs) Ensure alignment with broader data, digital and regulatory strategies Drive agile, cross-functional delivery across product lifecycles, from ideation through to launch Work closely with internal stakeholders, tech teams and external partners to share learning and drive adoption Help reduce regulatory burden More ❯

offers a unique opportunity to influence how the organisation captures, manages and shares data, and how reusable, scalable digital components are developed to improve service delivery and reduce the regulatory burden. This is a hybrid role and you will be required to work on site in Brighton once … product area Coordinate with other product managers to ensure a cohesive, organisation-wide product strategy Identify and define pilot use cases, resource needs and delivery dependencies Work with business areas and UCD teams to define outcomes, user research plans and service blueprints Engage with architecture and platform teams … to design scalable, reusable components (e.g. APIs) Ensure alignment with broader data, digital and regulatory strategies Drive agile, cross-functional delivery across product lifecycles, from ideation through to launch Work closely with internal stakeholders, tech teams and external partners to share learning and drive adoption Help reduce regulatory burden More ❯

Cards NGCB platform team. You will be part of a dynamic team responsible for providing advanced technical support. You will be responsible for the delivery of the development, project leadership, quality, and timely delivery of the project. Manage scope of projects from inception to closure. Define, develop and … control project scope and mitigate risks. Ensure project team are delivering to configuration, development, and methodology standards. Develop the release strategy and implement. Ensure delivery processes are efficient and cost effective. Have a deep understanding of AWS technology stack to drive end to end architecture and engineer the solutions … with the development team keeping delivery timelines in mind What Were Looking For Good technical experience in Java, Backend & Cloud( preferable AWS) architecture. Extensive handson and provide technical direction to development teams Strong understanding of SDLC and Architecture. Extensive background in development and delivering complex projects throughout the lifecycle. More ❯

We are recruiting for an SC Cleared First Line Analyst for a leading IT Service provider based in Nottingham. We are looking for a Security Cleared First Line A nalyst to work in the Second Line Service Desk team supporting delivery of a 24/7 x … service working in rotating Early, Mid, Late shifts to cover 7am - 7pm. You will provide technical support and service delivery to the company's customers. Responsibilities include Incident investigation and resolution, request fulfilment, assisting problem investigations, identifying and generating support documentation, and technical coaching, ensuring adherence to More ❯

Job summary The Pathology Digital Service Manager will play a key role in supporting the launch and operationalising of digital pathology within the University College London (UCH) and Queen Square (QS) pathology departments. The digital pathology programme involves pathologists moving from reporting via a glass slide and microscope, to … and performance management, and leadership of change management to achieve improvement in process and patient outcomes. Main duties of the job The Pathology Digital Service Manager will play a key role in supporting the launch and operationalising of digital pathology within the University College London (UCH) and Queen Square … demonstrate knowledge of current thinking and policy affecting health and public sector. A commitment to promoting equality and diversity in the workplace and in service delivery and development Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and More ❯

About the role The Business process analyst will lead colleagues through business process design to enable a smooth transition from current to future service delivery that reflects changes to operating model design, technology and business requirements as required. This role will identify inefficiencies, bottlenecks and areas for improvement … or to support continuous improvement. This will involve analysing the current processes and identifying opportunities for optimisation to establish a consistent, streamlined and efficient service that meets customer and user need. Key to this role will be skills and relationship building to collaborate with colleagues to identify touchpoints and … Ensure operational improvement submissions move through to IT/Product acceptance and delivery. Define & maintain the requirement gathering & impact assessment process/toolsets. Ensure service requirement traceability through the delivery lifecycle is maintained. Documentation of all data items impacted by operational process changes and migrations. Detailed business analysis More ❯

Duration: Contract - 6 months Pay: Inside IR35 Key Responsibilities: Design and continuously improve WAN, WiFi, and LAN services to meet evolving business needs Ensure service availability, performance, and scalability while managing risk and cost Provide technical leadership, mentoring, and support for junior team members Collaborate with cross-functional IT … teams to ensure seamless service delivery Drive the technical roadmap and support project delivery with architectural input Manage third-party service providers and support transition of new services into operation Contribute to process improvement, documentation, and service governance What We're Looking For: Strong experience More ❯

and departments. The IT Services team supports thousands of users and manages a wide range of systems, applications, and infrastructure. The organisation values innovation, service excellence, and continuous improvement in its digital operations. Your new role As an IT Supplier Support Officer, you will play a key role in … managing IT contracts and supplier relationships. Reporting to the IT Supplier and Licencing Team Manager, you'll be responsible for monitoring service-level agreements, supporting software licencing and asset management, and ensuring that procurement processes are efficient and compliant. You'll act as a liaison between internal stakeholders and … to succeed To be successful in this role, you should have: A degree or equivalent experience in a relevant field Solid understanding of IT service delivery in medium to large organisations Experience with ITIL service management, SLAs, and supplier engagement Familiarity with software licencing and contract management More ❯

Description As the Senior Data Analyst, you will be pivotal in optimising the housing data and ensuring the highest service delivery standards. The role requires an experienced data analyst to support the Asset, Capital Programme, and Compliance Teams and manage data, insight, and statutory return reporting. It also … requires advanced Excel and SQL reporting experience. Responsibility To take responsibility for the delivery and management of housing stock asset data analysis and reporting to meet the aims and objectives of the organisation for business planning and service delivery. Qualification Essential GCSE Grade (or equivalent) in English Language … models and 2D CAD applications. Ability to engage, coach and motivate teams and set clear targets and expectations. Evidence of high levels of customer service and satisfaction. Experience in successfully managing performance and providing clear constructive feedback. Experience in successfully implementing plans and projects on time and on budget. More ❯