Service Delivery Contracts in England

Service Delivery
UK > England

The table below provides summary statistics for contract job vacancies advertised in England requiring Service Delivery skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Delivery over the 6 months leading up to 31 May 2025, comparing them to the same period in the previous two years.

6 months to
31 May 2025
Same period 2024 Same period 2023
Rank 109 107 125
Rank change year-on-year -2 +18 -3
Contract jobs citing Service Delivery 605 749 1,017
As % of all contract jobs advertised in England 2.50% 2.04% 2.14%
As % of the Processes & Methodologies category 2.73% 2.37% 2.38%
Number of daily rates quoted 350 449 671
10th Percentile £200 £200 £250
25th Percentile £350 £300 £413
Median daily rate (50th Percentile) £450 £475 £525
Median % change year-on-year -5.26% -9.52% +0.96%
75th Percentile £575 £575 £600
90th Percentile £660 £688 £700
UK median daily rate £450 £453 £525
% change year-on-year -0.55% -13.81% +0.96%
Number of hourly rates quoted 89 112 78
10th Percentile £13.20 £14.00 £13.29
25th Percentile £14.99 £14.16 £13.41
Median hourly rate £16.23 £15.00 £19.00
Median % change year-on-year +8.20% -21.05% +31.03%
75th Percentile £23.75 £16.85 £42.81
90th Percentile £31.20 £26.62 £65.00
UK median hourly rate £16.23 £15.00 £19.00
% change year-on-year +8.20% -21.05% +22.58%

All Process and Methodology Skills
England

Service Delivery falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 22,122 31,544 42,731
As % of all contract IT jobs advertised in England 91.29% 85.81% 89.96%
Number of daily rates quoted 14,378 20,598 30,002
10th Percentile £305 £300 £325
25th Percentile £410 £413 £450
Median daily rate (50th Percentile) £525 £525 £550
Median % change year-on-year - -4.55% +1.85%
75th Percentile £638 £650 £675
90th Percentile £750 £750 £769
UK median daily rate £513 £525 £550
% change year-on-year -2.38% -4.55% +2.33%
Number of hourly rates quoted 964 2,306 1,516
10th Percentile £14.20 £12.84 £10.63
25th Percentile £18.04 £16.00 £15.61
Median hourly rate £28.53 £37.50 £37.50
Median % change year-on-year -23.93% - +50.00%
75th Percentile £60.00 £61.30 £65.00
90th Percentile £75.00 £72.50 £75.00
UK median hourly rate £27.85 £36.50 £36.77
% change year-on-year -23.70% -0.73% +43.19%

Service Delivery
Job Vacancy Trend in England

Job postings citing Service Delivery as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Delivery in England

Service Delivery
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Delivery in England.

Daily rate trend for Service Delivery in England

Service Delivery
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Delivery in England over the 6 months to 31 May 2025.

Daily rate histogram for Service Delivery in England

Service Delivery
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Delivery in England.

Hourly rate trend for Service Delivery in England

Service Delivery
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Delivery in England over the 6 months to 31 May 2025.

Hourly rate histogram for Service Delivery in England

Service Delivery
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Delivery within the England region over the 6 months to 31 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London +41 219 £500 +7.82% 532
North of England -22 88 £400 -27.27% 235
South East +3 87 £449 +12.19% 225
East of England +7 73 £200 -42.86% 82
South West +45 64 £370 -24.49% 88
Midlands +1 58 £435 -5.37% 147
North West +4 54 £414 -26.40% 140
Yorkshire -22 30 £400 -23.81% 62
West Midlands +1 29 £450 - 103
East Midlands +11 28 £356 -22.61% 43
North East +4 6 - - 35
Service Delivery
UK

Service Delivery
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 33 (5.45%) Microsoft Exchange
2 22 (3.64%) SharePoint
3 3 (0.50%) Confluence
3 3 (0.50%) Skype for Business
4 2 (0.33%) Adobe Experience Manager
4 2 (0.33%) CICS
5 1 (0.17%) Apache
5 1 (0.17%) WebLogic
Applications
1 74 (12.23%) Microsoft Excel
2 54 (8.93%) Microsoft PowerPoint
3 47 (7.77%) Microsoft Office
4 7 (1.16%) MS Visio
5 6 (0.99%) Spreadsheet
6 3 (0.50%) AutoCAD
7 1 (0.17%) Camtasia
7 1 (0.17%) Final Cut Pro
7 1 (0.17%) Microsoft Project
7 1 (0.17%) Revit
Business Applications
1 8 (1.32%) Kondor
1 8 (1.32%) Remedy ITSM
2 4 (0.66%) SAP ERP
2 4 (0.66%) SAP S/4HANA
3 3 (0.50%) SAP SD
4 2 (0.33%) Dynamics CRM
5 1 (0.17%) iTrent
5 1 (0.17%) Maximo
5 1 (0.17%) NetSuite
5 1 (0.17%) Oracle ERP
5 1 (0.17%) SAP BPC
5 1 (0.17%) SAP HCM
5 1 (0.17%) SAP Oil and Gas
5 1 (0.17%) Shopify
Cloud Services
1 82 (13.55%) Microsoft 365
2 68 (11.24%) Azure
3 46 (7.60%) AWS
4 32 (5.29%) SaaS
5 31 (5.12%) Entra ID
5 31 (5.12%) Power Platform
6 21 (3.47%) GCP
7 16 (2.64%) OneDrive
8 12 (1.98%) Serverless
9 10 (1.65%) AWS Lambda
9 10 (1.65%) Power Automate
10 9 (1.49%) Amazon CloudWatch
10 9 (1.49%) Amazon S3
11 7 (1.16%) Amazon Glacier
11 7 (1.16%) Amazon Kinesis
12 6 (0.99%) AWS CloudFormation
12 6 (0.99%) SuccessFactors
13 5 (0.83%) OCI
14 4 (0.66%) Azure Monitor
14 4 (0.66%) IaaS
Communications & Networking
1 28 (4.63%) Wi-Fi
2 24 (3.97%) Firewall
2 24 (3.97%) VPN
3 15 (2.48%) DNS
3 15 (2.48%) WAN
4 12 (1.98%) TCP/IP
5 11 (1.82%) Network Security
6 10 (1.65%) DHCP
7 9 (1.49%) Internet
7 9 (1.49%) LAN
8 8 (1.32%) Wireless
9 7 (1.16%) MPLS
9 7 (1.16%) SD-WAN
9 7 (1.16%) VoIP
10 6 (0.99%) BGP
10 6 (0.99%) OSPF
11 5 (0.83%) EIGRP
12 4 (0.66%) IPv4
12 4 (0.66%) Remote Desktop
13 3 (0.50%) Skype
Database & Business Intelligence
1 21 (3.47%) Power BI
2 12 (1.98%) SQL Server
3 9 (1.49%) DynamoDB
4 8 (1.32%) MySQL
5 7 (1.16%) Data Mining
6 6 (0.99%) NoSQL
7 4 (0.66%) Amazon RDS
7 4 (0.66%) Data Warehouse
8 3 (0.50%) Data Lake
8 3 (0.50%) InfluxDB
8 3 (0.50%) SAP HANA
8 3 (0.50%) Snowflake Schema
9 2 (0.33%) DTS
9 2 (0.33%) Easytrieve
9 2 (0.33%) MongoDB
9 2 (0.33%) MS Access
9 2 (0.33%) Power Query
9 2 (0.33%) SQL Server Reporting Services
10 1 (0.17%) BusinessObjects
10 1 (0.17%) Data Hub
Development Applications
1 20 (3.31%) JIRA
2 12 (1.98%) Jenkins
3 5 (0.83%) Maven
4 4 (0.66%) Git
5 3 (0.50%) LSMW
6 2 (0.33%) GitLab
6 2 (0.33%) Gradle
7 1 (0.17%) Artifactory
7 1 (0.17%) Bitbucket
7 1 (0.17%) ScriptRunner
7 1 (0.17%) Subversion
7 1 (0.17%) TeamCity
General
1 249 (41.16%) Social Skills
2 107 (17.69%) Finance
3 67 (11.07%) Analytical Skills
4 58 (9.59%) Public Sector
5 44 (7.27%) Telecoms
6 35 (5.79%) Local Government
7 32 (5.29%) Banking
8 26 (4.30%) Legal
9 14 (2.31%) Manufacturing
10 12 (1.98%) Influencing Skills
11 11 (1.82%) Electronics
11 11 (1.82%) Marketing
11 11 (1.82%) Organisational Skills
11 11 (1.82%) Presentation Skills
12 10 (1.65%) German Language
13 9 (1.49%) Back Office
13 9 (1.49%) Billing
13 9 (1.49%) Inclusion and Diversity
14 8 (1.32%) Investment Banking
14 8 (1.32%) Law
Job Titles
1 96 (15.87%) Analyst
2 74 (12.23%) Service Manager
3 58 (9.59%) Support Engineer
4 50 (8.26%) Delivery Manager
4 50 (8.26%) Lead
5 48 (7.93%) Service Analyst
6 37 (6.12%) Service Delivery Manager
6 37 (6.12%) Service Desk Analyst
7 30 (4.96%) Senior
8 29 (4.79%) Architect
9 26 (4.30%) Applications Support
10 23 (3.80%) IT Support
11 22 (3.64%) IT Manager
11 22 (3.64%) Project Manager
12 20 (3.31%) Developer
13 19 (3.14%) Technical Analyst
14 18 (2.98%) Technical Services Analyst
15 17 (2.81%) Administrator
16 16 (2.64%) Consultant
17 15 (2.48%) Support Analyst
Libraries, Frameworks & Software Standards
1 15 (2.48%) REST
2 13 (2.15%) Web Services
3 12 (1.98%) CSS
4 10 (1.65%) HTML
4 10 (1.65%) RESTful
5 9 (1.49%) .NET
6 8 (1.32%) JSON
7 7 (1.16%) ActiveMQ
7 7 (1.16%) Kafka
8 6 (0.99%) SOAP
9 4 (0.66%) SAP Fiori
10 3 (0.50%) AngularJS
10 3 (0.50%) BAPI
10 3 (0.50%) Bootstrap
10 3 (0.50%) EDI
10 3 (0.50%) IDoc
10 3 (0.50%) Node.js
10 3 (0.50%) React
10 3 (0.50%) SAP ALE
10 3 (0.50%) Spring
Miscellaneous
1 36 (5.95%) Management Information System
2 13 (2.15%) EPoS
2 13 (2.15%) Onboarding
3 12 (1.98%) CMDB
4 11 (1.82%) Product Ownership
5 10 (1.65%) Data Centre
5 10 (1.65%) Public Cloud
5 10 (1.65%) Smartphone
6 8 (1.32%) Driving Licence
6 8 (1.32%) SWIFT Messaging Network
7 7 (1.16%) Cloud Native
7 7 (1.16%) Market Risk
8 6 (0.99%) Data Protection Act
8 6 (0.99%) Enterprise Software
8 6 (0.99%) Legacy Systems
8 6 (0.99%) NHS
9 5 (0.83%) Analytical Mindset
9 5 (0.83%) Frameworx
9 5 (0.83%) Mainframe
9 5 (0.83%) Virtual Team
Operating Systems
1 73 (12.07%) Windows
2 24 (3.97%) Windows 10
3 16 (2.64%) Windows Server
4 14 (2.31%) Mac OS
5 13 (2.15%) Linux
6 11 (1.82%) Unix
7 5 (0.83%) Windows Server 2016
8 4 (0.66%) Android
9 3 (0.50%) VMS
9 3 (0.50%) zOS
10 1 (0.17%) Apple iOS
10 1 (0.17%) CentOS
10 1 (0.17%) MVS
10 1 (0.17%) Rocky
10 1 (0.17%) SUSE
10 1 (0.17%) Ubuntu
10 1 (0.17%) Windows 7
10 1 (0.17%) Windows Server 2008
10 1 (0.17%) Windows Server 2019
Processes & Methodologies
1 206 (34.05%) ITIL
2 198 (32.73%) Problem-Solving
3 165 (27.27%) Customer Service
4 121 (20.00%) Service Management
5 100 (16.53%) Stakeholder Management
6 96 (15.87%) Agile
7 95 (15.70%) Incident Management
8 80 (13.22%) ITSM
9 79 (13.06%) Continuous Improvement
10 71 (11.74%) Change Management
11 70 (11.57%) Project Management
12 52 (8.60%) Mathematics
13 43 (7.11%) Risk Management
14 41 (6.78%) Decision-Making
15 40 (6.61%) Stakeholder Engagement
16 39 (6.45%) Roadmaps
17 37 (6.12%) Collaborative Working
18 35 (5.79%) Problem Management
19 33 (5.45%) CI/CD
20 31 (5.12%) Project Delivery
Programming Languages
1 42 (6.94%) SQL
2 24 (3.97%) PowerShell
3 20 (3.31%) JavaScript
4 16 (2.64%) Python
5 15 (2.48%) Java
6 10 (1.65%) C#
7 4 (0.66%) Bash
8 3 (0.50%) ABAP
8 3 (0.50%) JCL
9 2 (0.33%) COBOL
9 2 (0.33%) VBA
10 1 (0.17%) Assembly Language
10 1 (0.17%) Data Analysis Expressions
10 1 (0.17%) Go
10 1 (0.17%) Groovy
10 1 (0.17%) R
10 1 (0.17%) REXX
10 1 (0.17%) Shell Script
10 1 (0.17%) T-SQL
10 1 (0.17%) TypeScript
Qualifications
1 98 (16.20%) Security Cleared
2 78 (12.89%) SC Cleared
3 75 (12.40%) Degree
4 29 (4.79%) A+ Certification
5 28 (4.63%) Microsoft Certification
6 26 (4.30%) DV Cleared
7 24 (3.97%) ITIL Certification
7 24 (3.97%) ITIL Foundation Certificate
8 21 (3.47%) MCSA
9 13 (2.15%) PMP
10 12 (1.98%) DBS Check
11 11 (1.82%) Computer Science Degree
11 11 (1.82%) PMI Certification
12 10 (1.65%) Azure Certification
12 10 (1.65%) Cisco Certification
13 9 (1.49%) ACSP
14 8 (1.32%) CCNP
15 7 (1.16%) ACTC
16 3 (0.50%) CISSP
16 3 (0.50%) Master's Degree
Quality Assurance & Compliance
1 49 (8.10%) SLA
2 20 (3.31%) ISO/IEC 27001
3 16 (2.64%) QA
4 12 (1.98%) Accessibility
5 11 (1.82%) Data Quality
6 8 (1.32%) PMO
7 7 (1.16%) GDPR
8 6 (0.99%) Basel II
8 6 (0.99%) GRC
9 4 (0.66%) NIST
10 3 (0.50%) Actionable Recommendations
10 3 (0.50%) ISO 22301
11 2 (0.33%) COBIT
11 2 (0.33%) ISO 31000
11 2 (0.33%) NCSC
11 2 (0.33%) NIST 800
11 2 (0.33%) Sarbanes-Oxley
12 1 (0.17%) ISO 14001
12 1 (0.17%) ISO 20022
12 1 (0.17%) P3O
System Software
1 94 (15.54%) Active Directory
2 18 (2.98%) Docker
3 11 (1.82%) VMware Infrastructure
4 4 (0.66%) KVM
4 4 (0.66%) Virtual Desktop
4 4 (0.66%) Virtual Machines
5 3 (0.50%) Hyper-V
5 3 (0.50%) Microsoft Virtual Server
5 3 (0.50%) Virtual Servers
6 2 (0.33%) Firmware
6 2 (0.33%) VMware ESXi
7 1 (0.17%) ACF2
7 1 (0.17%) RACF
7 1 (0.17%) Terminal Services
Systems Management
1 36 (5.95%) Microsoft Intune
2 13 (2.15%) Terraform
3 11 (1.82%) Jamf Pro
4 8 (1.32%) SCCM
5 7 (1.16%) NSN NetAct
6 6 (0.99%) Kubernetes
7 4 (0.66%) Ansible
7 4 (0.66%) FortiGate
8 2 (0.33%) Active Directory Federation Services
8 2 (0.33%) OPNET
8 2 (0.33%) Opsgenie
8 2 (0.33%) Rancher
8 2 (0.33%) Single Sign-On
9 1 (0.17%) Computer Emergency Response Teams
9 1 (0.17%) Grafana
9 1 (0.17%) Nagios
9 1 (0.17%) PaperCut
9 1 (0.17%) Podman
9 1 (0.17%) Prometheus
9 1 (0.17%) ZABBIX
Vendors
1 182 (30.08%) Microsoft
2 106 (17.52%) ServiceNow
3 39 (6.45%) Citrix
4 37 (6.12%) Cisco
5 35 (5.79%) SAP
6 22 (3.64%) Google
7 15 (2.48%) Apple
8 12 (1.98%) VMware
9 11 (1.82%) Juniper
10 10 (1.65%) Remedy
10 10 (1.65%) Salesforce
11 9 (1.49%) Bloomberg
11 9 (1.49%) Nokia
12 8 (1.32%) Ericsson
12 8 (1.32%) Refinitiv
12 8 (1.32%) Sybase
13 7 (1.16%) Atlassian
13 7 (1.16%) Oracle
14 6 (0.99%) BMC
15 5 (0.83%) Zoho