1 to 25 of 26 Contract Service Design Jobs in England

IT Service Design Consultant Luton 6 - Month Contract Paying up to £550p/d (Outside IR35) Responsibilities : Lead service readiness and transition activities for a large-scale Microsoft 365 Tenant Migration and Windows 11 upgrade program. Define and own the Service Design & Transition strategy for the M365 tenant migration and Windows 11 upgrade. Engage with … new/changed services are fully documented, supportable, and aligned to ITSM best practices. Conduct impact assessments and readiness reviews across technical, process, and people dimensions. Develop and maintain Service Design Packages and Service Transition plans. Facilitate workshops with Service Owners, Architects, and Support Teams to agree service models, support boundaries, and escalation paths. Support … UAT and hypercare phases by ensuring clear service desk processes and incident management readiness. Manage service acceptance criteria, ensuring successful transition into BAU operations. Provide reporting and assurance to programme leadership on service readiness and transition progress. Experience required: Proven experience in IT Service Design & Transition roles within enterprise-scale programmes. Strong knowledge of Microsoft More ❯

Are you an experienced Service Design & Transition Manager, with proven experience as part of a large programme team in enterprise scale environments? Do you have a background in delivering on SAP programmes? If so, apply now for this new contract. The Service Design & Transition Manager will be required to work on-site in Sheffield for … year, but the programme is long term and extensions will be available. This role is joining a very large-scale transformation programme with an instantly recognisable household name. The Service Design & Transition Manager will need a real go-getter attitude and be pro-active in dealing with risks before they become problems. In addition to a strong Service Design and Service Transition background, you'll ideally be a well-rounded Service Manager with proven experience across vendor management, major incident & problem management, and continuous service improvement. This role is ideal for someone who thrives in large, enterprise-scale environments and can hit the ground running. You'll play a key role in shaping More ❯

Job Title: Service Architect Location: Remote/Corsham 2-3 days per week Duration: Until 3/03/2026 with likely extension Rate: Up to £750 via an approved umbrella company Role Overview The project ensures coherence and assurance across all design activities within the Platform. As a Service Architect, you will play a pivotal role … in defining, advising, and assuring service requirements for the platform, working closely with Solution Architects, Product Owners, and Front Line Command Users. Your focus will be on embedding supportability and service features into the design lifecycle, ensuring they are implemented and continuously improved. Key Responsibilities Service Requirement Definition Engage with Front Line Command Users to understand … service expectations and current support structures. Translate service requirements into actionable guidance for Design Office Architects. Provide governance on service aspects across the programme. Through-Life Management Ensure Secure by Design (SbD) principles are met in collaboration with security teams. Define service elements for: Business continuity Monitoring Maintenance Backup/Restore Security patching Availability More ❯

Job Title: Service Designer - Government client Location: Remote Salary/Rate: £387 per day (Inside IR35) Start Date: November 2025 Job Type: 12 month contract Company Introduction We are looking for an experienced Service Designer with knowledge of GDS standards, WCAG & ISO 9241 to join our Government sector client. Job Responsibilities/Objectives: Plan and execute co-creation … workshops with stakeholders to propose the most viable solution for a given problem. Design the User Journey Map so we can identify pain points and issues that need to be addressed in a given service. Design the Service Blueprint and prepare it to be presented and delivered to the client. Apply knowledge in human factors, ethnography, and … the user-centred design process to product Take account of any pre-construction information provided by the client (and principal designer, if one is involved) Take steps to reduce or control any risks that cannot be eliminated. Support the learning and development of less experienced and trainee Service designer within the team Thrive working in an agile environment More ❯

Senior Service Designer | up to £650/day (Inside IR35) | 4-Month Initial Contract | London - Hybrid We are seeking an experienced Senior Service Designer to lead and shape end-to-end public service design as part of a major government transformation programme. This is a hands-on role where you'll help design and develop … large-scale digital services, translating user needs into actionable solutions while working closely with a highly technical team. Key Responsibilities: Design and develop complex services, taking into account both user needs and organisational requirements. Facilitate workshops and co-creation sessions with internal stakeholders, including senior leaders. Translate insights from interviews and research into clear, compelling service design solutions. Work collaboratively with interaction designers, analysts, and data engineers to prototype and implement service concepts. Use tools like Figma (or other design software) to bring service visions to life. Document service blueprints, storyboards, and journey maps to communicate ideas effectively. Operate in agile, multi-disciplinary teams, contributing to digital service delivery. Required Skills More ❯

Clearance: DV + UK Sole National You will join a global IT consultancy who are delivering digital transformation to a central government agency. The role: Strategic network delivery of design artifacts in alignment with project schedule. Artefacts include, but not limited to: Site specific network design (HLD/LLD) Passive infrastructure design and laydown System specific active … equipment installation design Rack layouts Patching schedules Enterprise, Local IT & Other Government Department (OGD) System Owner engagement to ensure alignment of proposed system implementation. Strong technical background with understanding of end-to-end system design and dependencies. Network Architecture & Design Network Implementation Passive (fibre & copper, vertical (backbone) & horizontal) infrastructure design LANs & WANs WAN circuit dependencies and … provisioning Data Encryption (cryptos) End User Device (EUD), computer storage, etc dependencies upon network infrastructure. Uninterruptible Power Supplies (UPS) Understanding of system delivery lifecycle through Service Design, Service Transition, Service Acceptance and Live Service Working collaboratively with Service Architects on Service Assurance and Service Gate Reviews. Requirements analysis and ability to develop More ❯

a talented UX Designer to join our dynamic team on a fixed-term contract. This is an exciting opportunity to shape user experiences for our innovative banking applications, driving design solutions that engage and empower our customers. Key Responsibilities: Collaborative Ideation: Lead and facilitate whiteboard sessions to brainstorm ideas, ensuring all voices are heard and valued in the design process. User-Centric Design: Utilize your strong understanding of UX principles to design intuitive, user-friendly mobile applications that meet user needs and enhance overall satisfaction. Service Design: Leverage your service design experience to create seamless experiences across various customer touchpoints, ensuring our services are cohesive and effective. Stakeholder Engagement: Work closely with … cross-functional teams, including product managers, developers, and marketing, to gather insights and feedback, keeping stakeholders informed and involved throughout the design process. Prototyping and Testing: Develop wireframes, prototypes, and user flows, conducting usability testing to refine designs based on real user feedback. Continuous Improvement: Stay up-to-date with industry trends and best practices, proactively seeking opportunities to More ❯

IT Service Design Lead Basingstoke - Hybrid 18 Month Fixed Term Contract - £56,000 - £62,000 We're looking for an IT Service Design Lead to join a forward-thinking organisation focused on delivering digital and technology services. You'll play a key part in ensuring that new IT systems and services are designed and transitioned smoothly … operations teams, helping shape how new solutions are delivered, supported, and maintained across the business. This is a great opportunity for someone who enjoys combining technical understanding with process design and stakeholder collaboration. You'll need to have experience with the following: IT service design, transition, or architecture within a technology or digital environment Strong understanding of More ❯

Service Designer 8 months Remote Active SC security clearance required Inside IR35 - Umbrella only Conduct user research and stakeholder interviews Map service journeys and identify pain points Design service blueprints and prototypes Collaborate with cross-functional teams to implement service improvements Advocate for user-centred design across the organisation Strong facilitation and workshop skills … Experience with service design tools (e.g., Miro, Smaply) Ability to translate insights into actionable design solutions Understanding of systems thinking and design thinking methodologies Excellent communication and storytelling abilities If you are interested in the role please apply More ❯

Job summary The Service Transition Analyst is responsible for supporting the smooth introduction of new or changed IT services into the Trust's live environment, with a strong focus on critical 999 IT services. This involves managing structured service transition work packages that ensure services are operationally ready, robust, and aligned with organisational needs. The post holder will … Build and maintain strong relationships across teams, partners, and suppliers to support onboarding. Collaborate on service outcomes, readiness criteria, and Service Catalogue entries. Work with project teams and service owners to capture and deliver service design documents, handovers, and support models. Coordinate and validate service documentation, support materials, known errors, and FAQs. Support and … validate Service Acceptance Criteria before go-live. Review change requests and liaise with CAB to assess, test, and approve transition-related changes. Facilitate project-to-support team handovers and ensure operational readiness. Evaluate third parties involved in transitions and assist in performance reviews. Support CSIP by identifying service transition improvement opportunities. Define/report transition metrics, risks, and More ❯

/2 a month to office - London/Newcastle/Portsmouth/Manchester Skills/experience - GOVERNMENT PROJECT Extensive practical experience of qualitative research methodologies, in terms of design, execution and analysis Experience of working within an agile project environment, and maintaining effective performance in difficult and challenging circumstances: Practical experience of quantitative research methodologies An understanding of service design, visual design, Front End development and agile methodologies. Proven experience of gathering user requirements for web based services. Proven experience of managing, executing and analysing usability test and research sessions. Proven experience of working in an agile development environment with User Experience teams, designers and developers to create new digital products and services. Experience of audience … modelling and developing design personas. An in- depth understanding of the available research methodologies. Desirable Degree in HCI/Usability/Cognitive Psychology/Market Research or related field. Experience across web content, tools and transactional services, especially those with complex user journeys. Experience within a research and digital environment Role Lead on research projects, working with a wider More ❯

We've just had sign off from an arm within the UK Government who in recent engagements have been taking a service design led approach to help unpack problems and opportunities, which has led to the development and launch of new digital products and services. Following that recent success, they are now looking to hire a Service … architects, visual designers and developers. The team have a track record delivering Government digital standards. They have won a number of awards for the development of a new digital service for the public domain. Reasons this role could interest Opportunity to join an established team and help develop their service design practice and culture. Implementation. Not only … these on day 1. You will be fully involved with senior stakeholders and civil servants and you will be trusted with as much responsibility as you ask for. New service development. The role is focused on helping solve problems, and then working with to conceive new solutions. What you will need A Service Designer here must be able More ❯

Senior Service Designer Location: London preferred, Manchester considered Working pattern: 1 day per week at base location + 1-2 London team days per month (flexibility required as project scales up) Duration: 4 months Rate: (Inside IR35) Experience level: 4+ years in senior design roles Environment: Highly technical, working alongside data engineers and analysts Essential Skills Service Design Expertise Proven experience designing and delivering complex, large-scale services within central government or similar regulated environments Strong ability to balance user needs with organisational goals Skilled in service mapping, blueprinting, and storyboarding to communicate design intent Confident in service prototyping and transforming concepts into tangible solutions Communication & Facilitation Excellent storytelling and communication skills … for diverse audiences Experienced in workshop design and facilitation , driving collaboration and consensus Strong capability in engaging with and understanding the needs of senior stakeholders Hands-on approach, working closely with interaction designers and delivery teams to realise service designs Technical Environment Strong technical literacy , comfortable working with engineers, analysts, and data professionals Background in or exposure to More ❯

apply. We'd love to hear from you! About the Role We're seeking a talented Experience Designer on a 9 month FTC to deliver impactful, end-to-end design solutions across a range of squads and products. You'll support both complex design challenges and tactical briefs-shaping product and service experiences that drive measurable value … for users and the business. As a cross-functional, full-stack designer, you'll create innovative, user-centred experiences by blending UX, UI, content, research, and service design. Your work will help elevate the overall quality of design while validating ideas through evidence-based design thinking and testing. You'll champion collaboration, uphold design best practices … and support governance standards-contributing to a strong, consistent design approach across teams. As part of a growing design team, you'll also play a pivotal role in building a positive, high-performing culture where continuous improvement and shared success are at the heart of how we work. What you'll be doing Delivering UX and UI design More ❯

central to the agency's AI transformation agenda-helping to drive innovation, improve efficiency, and deliver enhanced digital public services through responsible, secure, and scalable AI solutions. Key Responsibilities Design, build, and deploy AI copilots and intelligent automation solutions using Azure AI Services, Copilot Studio, and Power Platform. Develop, test, and refine natural language and generative AI applications leveraging … Azure OpenAI Service and GPT models. Collaborate with product owners, data engineers, and policy teams to identify and implement AI-driven process improvements. Ensure all solutions comply with UK Government security, accessibility, and ethical AI standards. Integrate AI solutions across Power Automate, Power Apps, Dataverse, and Microsoft 365 environments. Produce and maintain technical documentation, testing frameworks, and performance monitoring … or automation solutions using Azure AI Services, Azure OpenAI, or Copilot Studio. Strong expertise in the Microsoft Power Platform and Microsoft 365 integration. Proficiency in prompt engineering, conversational AI design, and API-based integration. Solid understanding of data governance, information security, and responsible AI frameworks within the public sector. Hands-on experience deploying and scaling AI solutions within Azure More ❯

an experienced User Researcher to join a high-profile government programme focused on delivering user-centred digital services. This role will involve working in a multidisciplinary team to plan, design, and carry out research that informs product and service design decisions. The successful candidate will hold active SC (Security Check) clearance and be comfortable working in a … fast-paced, agile environment. Key Responsibilities Plan, design, and conduct user research using a range of qualitative and quantitative methods. Work collaboratively with designers, product managers, and developers to ensure research insights directly inform decision-making. Present findings in clear, actionable ways that influence product and service improvements. Conduct usability testing and user interviews both remotely and in … person. Champion user needs across the project, ensuring accessibility and inclusivity are embedded in all stages. Manage research activities in line with government service standards and ethical research principles. Skills Required Proven experience as a User Researcher in a digital, user-centred design environment (preferably within government or large-scale organisations). Strong understanding of user research methodologies More ❯

ITIL Service Management Consultant/Service Architect – SC ClearedSR2 Consulting is recruiting a Service Management Consultant/Architect for an exciting government project.This role will be responsible for designing, implementing and improving IT service management capabilities aligned to ITIL, supporting a product-centric operating model and ensuring services are scalable, efficient, and aligned to business needs.Due … to the nature of the role, active SC clearance is required. Key Responsibilities Design and implement end-to-end IT service operating models. Assess and enhance ITIL-aligned service practices and maturity. Define metrics to track service performance and customer satisfaction. Support improvement and adoption of ITSM tooling (e.g. ServiceNow, Remedy, Jira SM). Develop governance … process flows, and documentation for service design. Drive continual improvement and enable organisational change through engagement and communication. Skills & Experience ITIL v4 (or v3) certification. Proven experience designing or improving ITSM frameworks. Hands-on experience with ITSM tools (ServiceNow preferred). Strong stakeholder management and communication skills. Experience working with or within product teams in Agile environments. Active SC More ❯

experienced Senior UX Designer with strong Business Analysis capabilities to join a high-impact digital transformation programme within a secure government environment. This role will focus on the pilot design and delivery of a critical new system, with the potential to extend into the redesign of a further 9 systems based on pilot success. This is a unique opportunity … for a user-centred design expert who can confidently operate in secure, fast-paced environments, working at the intersection of business analysis, service design, and digital user experience. You will play a key role in gathering business and user requirements, translating them into actionable insights, and shaping intuitive, efficient digital interfaces that meet strict usability, accessibility, and … security standards. Key Responsibilities: Lead UX research and user-centred design activities throughout the full product lifecycle. Collaborate closely with stakeholders, developers, and product owners to understand complex business needs and system workflows. Conduct stakeholder interviews, workshops, and user testing to gather and validate requirements. Develop and deliver personas, journey maps, wireframes, prototypes, and service blueprints. Translate complex More ❯

re seeking an experienced User Researcher to join a major central government programme focused on delivering user-centred digital services. You'll work closely with multidisciplinary teams to ensure design and delivery decisions are grounded in a deep understanding of user needs. This role is ideal for someone who thrives in collaborative, agile environments and has proven experience conducting … research within central government or other large, complex organisations. Key Responsibilities Plan, design, and conduct user research using a range of qualitative and quantitative methods Collaborate with designers, product managers, and developers to inform service design decisions Analyse and present research findings in clear, actionable ways for different audiences Champion user needs and accessibility best practices across … improvement of research practices and standards Essential Skills & Experience Proven experience as a User Researcher within central government or large-scale public sector programmes Strong understanding of user-centred design principles and agile delivery environments Experience with a range of research methods (e.g., interviews, usability testing, surveys, field research) Ability to communicate findings clearly and influence decision-making Knowledge More ❯

inside IR35 Location: Newcastle - hybrid working The ideal candidate will possess a strong background in user research , with demonstrable experience delivering projects within public sector or government environments Plan, design, and conduct user research using a range of qualitative and quantitative methods. Work closely with multidisciplinary teams to embed user-centred design practices. Champion user needs and ensure … they are central to service design and delivery. Develop research plans and deliver actionable insights to inform product and service development. Present findings to stakeholders and influence decision-making. Ensure research activities align with GDS guidelines and contribute to service assessments. Maintain research documentation and contribute to the continuous improvement of research practices. More ❯

frameworks, and the ability to deliver results across multiple teams and stakeholders. Responsibilities: Accessibility & Compliance: Lead initiatives to ensure our digital properties meet accessibility standards (WCAG) Partner with UX, design, and development teams to embed accessibility best practices into our processes Cookies & Data Privacy: Manage the implementation and optimization of cookie consent solutions (e.g., One Trust). Ensure alignment … drive continuous improvement. We are looking for someone with 4+ years of experience in customer experience, digital project management, or related roles Strong understanding of CX methodologies (journey mapping, service design, discovery analysis) Handson experience with accessibility and data privacy tools (e.g., One Trust) Proven ability to manage multiple concurrent projects with crossfunctional teams. Excellent stakeholder communication and More ❯

As an Interaction Designer, you'll work at the heart of an agile, multidisciplinary team to design user-centred digital services that are simple, accessible, and effective. You'll turn complex government processes into intuitive, seamless user journeys to make services that work for everyone. Responsibilities Collaborate with user researchers, content designers, and service designers to translate insights … into design solutions. Create wireframes, prototypes, and design patterns that meet GOV.UK Design System standards. Advocate for accessibility, inclusivity, and evidence-based design decisions. Iterate designs based on user feedback, analytics, and testing results. Contribute to design critiques, share best practices, and help shape design standards across the organisation. Key Requirements and Skills Active … Security Check (SC) clearance (essential) Proven experience designing digital products or services within large or complex organisations (government experience desirable) Strong knowledge of user-centred design, accessibility, and interaction patterns Ability to prototype and communicate design ideas clearly to technical and non-technical audiences Familiarity with agile delivery environments and working collaboratively within multidisciplinary teams Reasonable Adjustments: Respect More ❯

Service Designer/Service Architect - Umbrella - Highly Remote - 3 Months Defining Operating Models and Service Requirements Most have outstanding comms/stakeholder skills and be able to be self starting and self contained Working with multiple third parties and need to have experience of working within a large enterprise environment Successful candidate will ideally have some experience More ❯

ie MS Dynamics) Experience of working on Programmes relating to legacy systems, mapping out what to keep etc Experience of working directly onsite in a Clinical environment Experience in Service Design Immediate availability Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this More ❯

ie MS Dynamics) Experience of working on Programmes relating to legacy systems, mapping out what to keep etc Experience of working directly onsite in a Clinical environment Experience in Service Design Immediate availability Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this More ❯