1 to 25 of 30 Contract Service Design Jobs in England

Job Title: IT Service Management, Service Architecture & Business Analysis Lead Location: Salisbury Clearance Requirement: Current SC Clearance Rates: £500 to £575 per day Duration: 9 months + Overview: We're looking for a highly capable IT Service Management, Service Architecture & Business Analysis Lead to support a complex transformation programme. This role blends strategic service design … ll help shape how services are defined, managed, and evolved across a secure and mission-critical environment. Key Responsibilities: ITSM Strategy & Implementation: Define and deliver a robust, scalable IT Service Management (ITSM) strategy that aligns with business priorities and supports long-term service maturity. Service Architecture: Develop and maintain a service architecture model that ensures consistency … reusability, and integration across services and platforms. Define service models, ownership structures, and lifecycle states in line with ITIL best practice. Organisational Design for Service Delivery: Create and manage a fit-for-purpose ITSM organisational structure to support efficient and effective service operation and governance. Business Analysis & Change: Drive discovery and analysis efforts to capture technical More ❯

Job Title: Senior Service Designer Location: London Day Rate: £600 - £700 inside IR35 Contract Length: 6 Months Working Style: Hybrid 2-3 days in Office Join our client, a leading organisation in Central Government, as a Senior Service Designer ! This is your opportunity to shape the future of public services and make a real difference. What You'll … Do: Lead and coordinate design initiatives within multidisciplinary teams. Tackle complex problems in public infrastructure while designing services at scale. Collaborate on the innovative "AI Customer Experience Frontier" programme to redefine public service delivery. utilise research and analytics to understand user needs and test service designs. Champion accessibility and inclusion, ensuring compliance with legal standards. Engage in … co-design activities, fostering a collaborative design culture. Who You Are: Essential Skills: Proven experience guiding and mentoring design teams. Expertise in designing services for diverse users in complex digital environments. Strong ability to analyse user research data for informed decision-making. Skilled in stakeholder engagement and navigating senior design decisions. Passionate about inclusive and accessible More ❯

SENIOR ERVICE DESIGNER - SASE & CYBER EXPERIENCE Were URGENTLY looking for an experienced Senior Service Designer to help shape the future of secure connectivity in a major telecom environment . Youll play a critical role in designing and evolving services around Secure Access Service Edge (SASE) . The Service Designer needs network, SASE and Cyber Security experience. Youll … be leading the enhancement of the existing Microsoft Defender for Cloud Apps (MDCA) service model to support the implementation of Dynamic Trust Service Edge (DTSE), enabling modern, cloud-native access with strong Zero Trust principles. KEY RESPOSNIBILITES: Service Design & Operational Modelling Lead the service design for SASE and DTSE capabilities Design and implement … proxies, and Citrix. Establish real-time, posture-aware access policies that adapt to user context, device health, and security posture for dynamic access control. Take ownership of the MDCA service model (including OIT Infra and SSO) and define necessary enhancements. Design operational processes , assess business impact, and model org changes. Work with stakeholders across infrastructure, cloud security, identity More ❯

CLEARANCE TO BE CONSIDERED*** JOB DESCRIPTION: The SAP Procurement & Supply Chain Architect Contractor is a crucial role in the SAP (Neptune) organization, and is accountable for the solution/service design, configuration and support services of the SAP Procurement & Supply Chain modules, systems, solutions, and integration. The SAP P&SC Architect also responsible for the line management of … Working closely with the Head of SAP, SAP Project Managers, and the Business Process Leads/Owners to ensure delivery of the Neptune (SAP) Programme, Projects/Changes and Service to our customers. KEY RESPONSIBILITES: Proven Architect experience of design, configuration, of SAP P&SC area, including Materials Mgt, Supply Chain Planning, Production Planning, Warehouse Mgt, Inventory, MRP … resourced based on Projects/Changes within the pipeline, individual performance/development, and incident resolution aligned to agreed SLA's Leads regular team and business meetings to review service, project reviews and change management within the area of SAP P&SC area. Ensures the SAP P&SC team adheres to all IT/SAP governance and processes. Member More ❯

Role: Service design consultant - Pre-sales (SC Clearance) Rate: Outside IR35 Location: Remote - ad-hoc Farnborough Duration: 3 months initially Clearance: SC or DV clearance required Key accountabilities and decision ownership The Pre-Sales Service Design Consultant will assist Solution and Sales colleagues in developing the service model for a solution. This includes the development … the Requirements Traceability Matrix (RTM); inputs to the commercial model. They will also create handover documentation for the Care and Operations Transition functions for won business The Pre-Sales Service Consultant primarily is responsible for four key activities: Core competencies, knowledge, and experience Mastery of ITILv3 or v4 preferably with certification Extensive experience as a senior/lead Service … and present low to medium subject matters in a clear and concise manner Ability to determine the critical success factor of delivery 1. Responding to enquirers Confirming current support service solutions. Assisting in sales qualification through evaluation of requirements against options. Validating solution specification. Identifying cost elements for delivery and support of solution. 2. Sales Responsible for service More ❯

Role: Service design consultant Rate: Outside IR35 Location: 4 days a week onsite in Farnborough, 1 day remote. Duration: 6 months initially Clearance: DV required and Sole British national (willing to go through additional STRAP) Key accountabilities and decision ownership The Pre-Sales Service Design Consultant will assist Solution and Sales colleagues in developing the service … the Requirements Traceability Matrix (RTM); inputs to the commercial model. They will also create handover documentation for the Care and Operations Transition functions for won business The Pre-Sales Service Consultant primarily is responsible for four key activities: Core competencies, knowledge, and experience Mastery of ITILv3 or v4 preferably with certification Extensive experience as a senior/lead Service … and present low to medium subject matters in a clear and concise manner Ability to determine the critical success factor of delivery 1. Responding to enquirers Confirming current support service solutions. Assisting in sales qualification through evaluation of requirements against options. Validating solution specification. Identifying cost elements for delivery and support of solution. 2. Sales Responsible for service More ❯

We've just had sign off from an arm within the UK Government who in recent engagements have been taking a service design led approach to help unpack problems and opportunities, which has led to the development and launch of new digital products and services. Following that recent success, they are now looking to hire a Service … architects, visual designers and developers. The team have a track record delivering Government digital standards. They have won a number of awards for the development of a new digital service for the public domain. Reasons this role could interest Opportunity to join an established team and help develop their service design practice and culture. Implementation. Not only … these on day 1. You will be fully involved with senior stakeholders and civil servants and you will be trusted with as much responsibility as you ask for. New service development. The role is focused on helping solve problems, and then working with to conceive new solutions. What you will need A Service Designer here must be able More ❯

a multidisciplinary team that is dedicated to solving real customer problems. Key Responsibilities: Creative Problem Solving: Utilize your creative thinking to simplify complex problems and create visually engaging solutions. Design Production Assets: Craft infographics, logos, and other design elements that enhance our digital presence. User Interface Design: Create captivating interfaces for web and mobile applications, making the … mundane exciting. Digital Design System: Collaborate to scale and refine our digital design system, ensuring consistency and quality. Storytelling Mastery: Leverage storytelling techniques to help communicate effectively with our audience. Prototyping: Bring your designs to life using prototyping software, primarily Figma, along with Adobe Creative Suite and Microsoft tools like PowerPoint and Excel. Agile Collaboration: Work confidently within … agile teams to uncover priorities, visualize outcomes, and define project scope. Engagement: Engage with design teams and communities of practice to align objectives with customer outcomes. UI Layouts: Skillfully design and layout pages using a central design system, balancing content with UI elements. Delivery: Ensure designs are executed to specification, collaborating with developers to cater to a More ❯

Service Architect +6 months + contract +Hybrid working in Portsmouth +SC cleared role + 500 - 575 a day Inside IR35 Skills: + Service Architect +SC clearance +Strong understanding of service supply chains +Experience of service operating model design for major IT systems We are looking for an innovative Service Architect with significant service architecture experience and the ability to identify, justify and document appropriate end-to-end service designs required by customers. The successful applicant will become the service SME within a project delivery team, responsible for all service management elements including the transition of the design into live service. Please note, this role will require successful applicants … to be based full time on site in Basingstoke. Your transferable skills and experience: Detailed knowledge of service management concepts and techniques; A strong operational understanding of service supply chains; Experience of service operating model design for major IT systems; The ability to write coherent, concise, and readable technical service documentation; Experience of working to More ❯

We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. Our Contingent Workforce Solutions (CWS) is one of our service offerings. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. Our client, a … banks expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking. On behalf of this organisation, AMS are looking for an AI Service Designer for a contract role until end of 2025 (with possible extension) based in London or Edinburgh (Hybrid - 1 time per week in the office) Purpose of the role … As AI Service Designer you will join the client team within a high-impact fraud prevention programme. This is a unique opportunity to work at the intersection of AI, service transformation, and human-centred design, helping shape secure, scalable, and user-focused services. What you'll do: Lead end-to-end service design activities across More ❯

We help organisations adapt, grow, and thrive in an ever-evolving world by building, shaping, and optimising diverse talent strategies. Our Contingent Workforce Solutions (CWS) is one of our service offerings. Acting as an extension of their recruitment teams, we connect them with skilled interim and temporary professionals, fostering workplaces where everyone can contribute and succeed. Our client, a … banks expertise and services span across Business Services, Corporate banking, Wealth Management, Group Functions, Retail and Investment Banking. On behalf of this organisation, AMS are looking for an AI Service Designer for a contract role until end of 2025 (with possible extension) based in London or Edinburgh (Hybrid - 1 time per week in the office) Purpose of the role … As AI Service Designer you will join the client team within a high-impact fraud prevention programme. This is a unique opportunity to work at the intersection of AI, service transformation, and human-centred design, helping shape secure, scalable, and user-focused services. What you'll do: Lead end-to-end service design activities across More ❯

We are looking for a UX/Service Designer in London! Due to the nature of the work the role is full-time onsite in Central London. Outside IR35, 12 months+ with a September start. A successful candidate will be required to hold DV Clearance. Due to timelines candidates already holding a valid clearance will be preferred. Reasonable Adjustments More ❯

and development professional to use their expertise across all teams at the HRA and the wider users of the research community across the UK to deliver a capability development service which influences staff performance, advises on improving capability and resilience, optimises talent management and leadership, health safety and wellbeing policies, diversity learning approaches, recruitment, retention and workforce planning.The post … holder will drive their own work and their team to deliver strategic capability goals that contribute to the development and implementation of the new digital service across the UK by working with stakeholders to deliver a service that is valued. Main duties of the job This post is key to the successful, implementation and smooth transition to the … or significant relevant working experience of the subject matter Masters degree or equivalent qualification= Knowledge, Skills and Expertise: In depth specialist knowledge of implementing learning strategy to enable good service design Providing advice and guidance across projects on both content design methodologies and learning and guidance materials Ongoing CPD development Thorough knowledge of user centred design More ❯

and development professional to use their expertise across all teams at the HRA and the wider users of the research community across the UK to deliver a capability development service which influences staff performance, advises on improving capability and resilience, optimises talent management and leadership, health safety and wellbeing policies, diversity learning approaches, recruitment, retention and workforce planning.The post … holder will drive their own work and their team to deliver strategic capability goals that contribute to the development and implementation of the new digital service across the UK by working with stakeholders to deliver a service that is valued. Main duties of the job This post is key to the successful, implementation and smooth transition to the … or significant relevant working experience of the subject matter Masters degree or equivalent qualification= Knowledge, Skills and Expertise: In depth specialist knowledge of implementing learning strategy to enable good service design Providing advice and guidance across projects on both content design methodologies and learning and guidance materials Ongoing CPD development Thorough knowledge of user centred design More ❯

and development professional to use their expertise across all teams at the HRA and the wider users of the research community across the UK to deliver a capability development service which influences staff performance, advises on improving capability and resilience, optimises talent management and leadership, health safety and wellbeing policies, diversity learning approaches, recruitment, retention and workforce planning.The post … holder will drive their own work and their team to deliver strategic capability goals that contribute to the development and implementation of the new digital service across the UK by working with stakeholders to deliver a service that is valued. Main duties of the job This post is key to the successful, implementation and smooth transition to the … or significant relevant working experience of the subject matter Masters degree or equivalent qualification= Knowledge, Skills and Expertise: In depth specialist knowledge of implementing learning strategy to enable good service design Providing advice and guidance across projects on both content design methodologies and learning and guidance materials Ongoing CPD development Thorough knowledge of user centred design More ❯

and development professional to use their expertise across all teams at the HRA and the wider users of the research community across the UK to deliver a capability development service which influences staff performance, advises on improving capability and resilience, optimises talent management and leadership, health safety and wellbeing policies, diversity learning approaches, recruitment, retention and workforce planning.The post … holder will drive their own work and their team to deliver strategic capability goals that contribute to the development and implementation of the new digital service across the UK by working with stakeholders to deliver a service that is valued. Main duties of the job This post is key to the successful, implementation and smooth transition to the … or significant relevant working experience of the subject matter Masters degree or equivalent qualification= Knowledge, Skills and Expertise: In depth specialist knowledge of implementing learning strategy to enable good service design Providing advice and guidance across projects on both content design methodologies and learning and guidance materials Ongoing CPD development Thorough knowledge of user centred design More ❯

for you. Role Title: Interaction Designer Location: Telford (hybrid working – 40% office) Duration: 6 months Pay-rate: £429/day Inside IR35 Role Description: Interaction Designer for supporting the Design changes needed within the many phases of One Login work that we have to deliver over the next few years. Helping shaping delivery for the team, working closely with … Why this Role? An interaction designer works out the best way to let users interact with services, in terms of both overall flow and at the level of individual design elements. You will be helping users to complete tasks quickly and accurately. Good Interaction Design ensures that users have a positive experience with a product or service. Satisfied … collaborating, but on occasion you will be asked to attend other locations in the UK for short periods. What you’ll do Work collaboratively with user researchers, content designers, service designers and performance analysts as well as with software developers, policy and legal teams • develop designs based on evidence of user needs and organisational outcomes. • Ensuring that the interface More ❯

ensure change lands well for the people and organisations who use our services. Interviews will take place week commencing 18 August 2025 Main duties of the job Lead the design and delivery of structured change interventions to support adoption of new digital services, systems, and processes Engage with internal and external stakeholders to understand the impact of change and … transition Develop inclusive and targeted change plans for different user groups Work closely with delivery teams, product leads and user experience teams to ensure change activities are aligned with service rollout Coordinate with national programmes (e.g. UK Clinical Research Delivery and Clinical Trials Regulation) to align change activities and reduce duplication Collaborate with communications, learning and development, and guidance … applying to our Nottingham or Bristol locations, we are only able to offer the role as home based. Job description Job responsibilities This role sits within the HRA Approvals Service directorate, which consists of various teams that all work together to provide the appropriate approval for health research in England and, for some applications, across the UK. This directorate More ❯

ensure change lands well for the people and organisations who use our services. Interviews will take place week commencing 18 August 2025 Main duties of the job Lead the design and delivery of structured change interventions to support adoption of new digital services, systems, and processes Engage with internal and external stakeholders to understand the impact of change and … transition Develop inclusive and targeted change plans for different user groups Work closely with delivery teams, product leads and user experience teams to ensure change activities are aligned with service rollout Coordinate with national programmes (e.g. UK Clinical Research Delivery and Clinical Trials Regulation) to align change activities and reduce duplication Collaborate with communications, learning and development, and guidance … applying to our Nottingham or Bristol locations, we are only able to offer the role as home based. Job description Job responsibilities This role sits within the HRA Approvals Service directorate, which consists of various teams that all work together to provide the appropriate approval for health research in England and, for some applications, across the UK. This directorate More ❯

ensure change lands well for the people and organisations who use our services. Interviews will take place week commencing 18 August 2025 Main duties of the job Lead the design and delivery of structured change interventions to support adoption of new digital services, systems, and processes Engage with internal and external stakeholders to understand the impact of change and … transition Develop inclusive and targeted change plans for different user groups Work closely with delivery teams, product leads and user experience teams to ensure change activities are aligned with service rollout Coordinate with national programmes (e.g. UK Clinical Research Delivery and Clinical Trials Regulation) to align change activities and reduce duplication Collaborate with communications, learning and development, and guidance … applying to our Nottingham or Bristol locations, we are only able to offer the role as home based. Job description Job responsibilities This role sits within the HRA Approvals Service directorate, which consists of various teams that all work together to provide the appropriate approval for health research in England and, for some applications, across the UK. This directorate More ❯

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Job Title: Service Designer Duration: 6 months Location: Telford 40% office (2-days a week) Contract inside IR35 on umbrella Job description: Service Designer to join the One Login for Government programme. … Working with the One Login programme on supporting the overall Design changes needed within the many phases of One Login work that we have to deliver over the next few years. Helping shaping delivery for the team, working closely with UX & Build teams, improving the teams ways of working and providing output to feed into the stakeholder updates/… reports. Service Designer to join the One Login for Government programme. Working with the One Login programme on supporting the overall Design changes needed within the many phases of One Login work that we have to deliver over the next few years. Helping shaping delivery for the team, working closely with UX & Build teams, improving the teams ways More ❯

Network Architect £600 - £700 per day - Inside IR35 Hybrid - London DV Cleared About the Role Our confidential government client requires an experienced Network Architect to lead the design and delivery of strategic network solutions. This is a high-impact role within a complex, secure environment, where your architectural expertise will support national security priorities. Key Responsibilities Deliver high-level … and cabling plans Collaborate with multiple stakeholders including: Local IT teams Other Government Departments (OGDs) System owners and integrators Drive end-to-end system thinking including: LAN/WAN design and implementation WAN provisioning and circuit dependencies Network security and encryption technologies (e.g., cryptos) Dependencies on EUDs, storage, and power systems (UPS) Work across the full system delivery lifecycle … Service Design, Transition, Acceptance, and into Live Collaborate with Service Architects on Assurance and Gate Reviews Analyse technical requirements and develop fit-for-purpose solutions Conduct impact assessments and risk evaluations of architectural decisions Lead on technical governance, guidance, and assurance activities Act as the primary technical PoC for networking and associated infrastructure Mentor junior team members More ❯

/knowledge: Experience of working in energy and utilities sector and associated technologies, specific experience in electricity networks, Distribution Network Operators and asset management organisations Working knowledge of field service and operations, capital programme delivery or customer service design preferable Experience working in an agile programme delivery environment delivering business and technology change using waterfall and Agile … depth of knowledge and experience with experience from a similar Senior support or development role in supporting business critical/complex systems in a large organisation. Expert in process design and mapping, gap analysis, identifying process improvement opportunities (Lean or similar) Experience in leading teams of business analysts and junior business analysts to deliver quality outputs. Developing team capability More ❯

Role: Service design consultant Rate: Outside IR35 Location: 4 days a week onsite in Farnborough, 1 day remote. Duration: 6 months initially Clearance: DV required and Sole British national (willing to go through additional STRAP) Key accountabilities and decision ownership The Pre-Sales Service Design Consultant will assist Solution and Sales colleagues in developing the service More ❯

GDS Service Assessment Consultant - Contract (2-3 Days/Week) We're looking for an experienced GDS Service Assessment Consultant to support our multidisciplinary team in preparing for an upcoming GDS Alpha or Beta assessment. This is an 8-16 week contract (2-3 days/week) working on a complex API-centric platform within a regulated environment. … You'll lead a structured readiness review, coach presenters, and guide the creation of user-centred evidence packs, service maps, accessibility documentation, and more. We need someone who's navigated GDS assessments before and understands the Government Service Standard inside out. You'll work closely with delivery leads, user researchers, service designers, and architects to ensure the More ❯