1 to 25 of 44 Contract Service Design Jobs in England

Title: Technology Service Design Lead/Expert Role Overview We are seeking an experienced Technology Service Design Expert to lead the development, documentation, and implementation of service design frameworks within a complex, government-facing environment. The role will focus on establishing and embedding service design principles and models, ensuring alignment with client expectations and securing formal approval. You will work closely with the existing service design team and collaborate across highly technical environments, particularly within Critical National Infrastructure (CNI) . Key Responsibilities Service Design Development Define, document ...

Adecco are pleased to be recruiting for a Service Design and Transition Manager to work within Southern Water Location: Hybrid working (Highly flexible, UK-based - Durrington office attendance periodically) Contract Type: Fixed Term Contract Salary: £550 per day Are you passionate about service design and eager … lead seamless transitions within the Facilities Management industry? Our client is looking for a dynamic Service Design and Transition Manager to join their growing team! If you thrive in a collaborative environment and are ready to make a significant impact, this is the role for you! Key Responsibilities ...

Service Design & Introduction Lead (VP) City of London Hybrid (3/2 split) Contract £515 - £892 per day (via Umbrella) cer Financial are working alongside an international bank, who are based in the City of London. They are seeking an IT Service Design & Introduction Lead … work with them on a contract. The responsibilities of the candidate will include: Lead service design and transition activities for ECB programme deliverables, ensuring regulatory compliance and operational readiness. Develop Service Design Packages (SDPs) and ensure all support, monitoring, and governance requirements are in place before ...

Title: Service Designer Location: London - 25 Gresham Street - Hybrid Contract Type: Initial 6-month contract (extendable) Role Overview We are seeking an experienced and innovative Service Designer to join a team delivering next-generation Conversational AI capabilities. This role will play a key part in shaping user-centred … powered services, working across discovery, design, refinement, and implementation phases. The successful candidate will combine strong design thinking with strategic problem-solving skills and will be comfortable working in multidisciplinary teams alongside Data Scientists, Engineers, Product teams, and business stakeholders. This is an opportunity to influence the future ...

Service Design Lead London (Hybrid) | 6-month contract | Inside IR35 My client, a leading global bank is looking for a Service Design & Introduction Lead to support a major transformation programme focused on service readiness, governance, and operational resilience. Key responsibilities: Lead end-to-end Service Design & Introduction for new and changed services Ensure services are fully operationally ready, supportable, and compliant ahead of go-live Define and govern Service Design Packages (SDPs), SLAs, support models, and readiness criteria Act as the bridge between delivery teams and BAU operations Run service ...

Service Design Lead (Contract) Hybrid (2-4 days/month onsite) £500/day (Inside) 6 Months We're looking for an experienced IT Service Design Lead to take ownership of service design across a complex, outsourced environment. This is a high-impact role … focused on shaping and assuring end-to-end IT services delivered in partnership with a third-party provider. The role: Lead the design and implementation of IT service management processes. Define end-to-end service models across internal teams and third parties. Ensure outsourced providers deliver scalable ...

Service Design & Transition Analyst (ITIL) £500 a day (Inside IR35) Hybrid (3 days onsite in Manchester or Milton Keynes) 3-4 Months Service Design & Transition Analyst required to manage the Service Design & Transition element of Projects & Programs introducing new or changed Services into live … operation and retiring old services. Matching the non functional requirements with theITSS Operating model and the Service Catalogue. Key Accountabilities Be the single point of contact for the project on matters regarding support. Advise the project and support stakeholders of any deviations from technology and support strategy, standards ...

Service Designer/User Researcher (Hybrid) Remote (occasional travel to South West London) Active SC Clearance Required £540 per day (Inside IR35) We're seeking a highly capable Service Design/User Research hybrid to support a major UK Government (GDS-aligned) programme, delivering user-centred digital … services at scale. This role is ideal for someone who can seamlessly blend GDS service design principles with robust user research practices, ensuring services are designed around real user needs and meet the highest government standards. Key Responsibilities Lead and deliver user-centred design and research activities ...

Cleared Service Designer - Contract Rate: Up to £500 per day (Inside IR35) Location: London (3 days per week on-site) Contract: Initial contract with strong extension potential We're hiring an experienced SC-cleared Service Designer to support the delivery of user-centred, GDS-compliant digital services within … central government environment. This is a high-impact role on a policy-backed programme where service design plays a critical role in shaping end-to-end user journeys, operating models and service outcomes. Key Requirements Active Security Clearance (SC) - must be current and transferable Strong experience working ...

Service Design & Introduction Lead - Financial services - Up to £892 p/d inside IR35 via Umbrella My client within the banking sector is currently seeking for an IT Service Design and Introduction Lead. Knowledge & Skills Proven experience in Service Design and Transition within … regulated financial services environment. An understanding of ECB regulatory frameworks, particularly in the context of operational resilience and service management. Experience supporting large-scale transformation programmes, ideally within a Tier 1 banking context. Deep knowledge of ITIL v4 service management frameworks. Excellent stakeholder management and communication skills, with ...

Service Design Lead (Contract) Hybrid (2-4 days/month onsite) £500/day (Inside) 6 Months We're looking for an experienced IT Service Design Lead to take ownership of service design across a complex, outsourced environment. This is a high-impact role ...

Outside IR35 Pay £475 a day 3 month rolling contract ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Service Designer on a contract basis. The successful candidate will be working with a Telecoms end client … across various projects. Key Responsibilities Lead the design and implementation of end-to-end service models across product, network, technology and operational domains within a telecommunications environment. Drive the creation of new operational processes and service frameworks, taking ownership from initial concept through to delivery and continuous ...

Service Architect Six Month Contract - Inside IR35 Pay Rate: £550 - £600 Per Day Hybrid: One day per week in either London or Chippenham Job Description I am working with a one of the country's leading digital transformation partners with an outstanding reputation for delivering bespoke, integrated solutions … over 3000 companies. I am looking for an experienced Service Design professional to join the team on a six-month contract to support their Service Desk clients in building out the highest quality Service Design solutions. This is an ideal opportunity for a Service ...

Urgent Contract AI Service Designer (2B) - Active Security Cleared Role Purpose The AI Service Designer is responsible for designing end-to-end services that leverage data, AI, and automation to improve outcomes for consumers, and market participants. The role focuses on understanding user and organisational needs, shaping … enabled services, and ensuring solutions are usable, ethical, and aligned to Ofgem's Responsible AI and Digital strategies. Key Responsibilities Lead the design of AI-enabled services from discovery through to live, ensuring they meet user needs and business outcomes Map current and future service journeys, identifying opportunities ...

Join Our Team as a Service Designer! Location: Manchester/Chester Contract Length: 6 months Working Pattern: Hybrid working with regular travel to Chester. IR35: Inside Via Umbrella Company Are you passionate about creating innovative service experiences that truly resonate with users? Do you thrive in a collaborative … leading Financial Institution & Insurance provider, dedicated to enhancing our customers' experiences. Our vibrant team is on the lookout for a dynamic Service Designer to join us in our mission to redefine service delivery. What You'll Do: As our Service Designer, you'll play a pivotal role ...

Role: Service Designer Day rate: £600 - £650.00 Per Day (Inside IR35 via Umbrella) Duration: Initial 6 months Location: Remote working with travel to the Midlands as required We are currently recruiting for an accomplished Service Designer on a contract basis for a large scale financial services organisation based … West Midlands. We are looking for an experienced Service Designer to work on one of clients largest programmes of work. You will have a knowledge of defining and managing technology asset and configuration information for hardware, software, and services. If you have experience working on a data centre project ...

Service Transition Coordinator, hybrid (2 days per week on site). Our client, a leading finance company, are looking to hire a contractor from a service design/service transition background. We're looking for a Project Coordinator/Service Transition Analyst … become issues) Work closely with architects, engineers and delivery teams to ensure non-functional requirements are baked in (resilience, monitoring, supportability) Support and coordinate design and estimation sessions across Technology Operations Drive clean onboarding into BAU with the right documentation, ownership and support structures in place What ...

Leeds or Edinburgh (2 days per week onsite) Contract: 12 months Rate: £550 per day (umbrella) Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service … outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace ...

Bradford (Hybrid - 2-3 days per week onsite) Contract: 6 months The Role We are seeking an experienced AI Designer to assess, shape and design AI and Copilot solutions, acting as the critical bridge between business stakeholders and technical delivery teams. You will be responsible for identifying high-value … opportunities, designing AI-enabled workflows and ensuring solutions are feasible, ethical, scalable and aligned with governance and operational requirements. This role combines business analysis, service design, AI solution design and stakeholder engagement within a large-scale enterprise environment. Key Responsibilities Assess and shape AI and Copilot ...

recommendations to support decision-making, investment planning, and risk management. Translate customer needs into product requirements, identifying opportunities for new capabilities, enhancements, and service improvements. Work closely with technical teams to ensure solutions are fit for purpose and aligned with strategic objectives. Lead supplier engagement and relationship management, ensuring … critical service providers deliver against agreed performance, compliance, and commercial objectives. Establish and maintain effective supplier governance frameworks, proactively managing performance, risks, issues, and dependencies. Collaborate with Procurement teams throughout the supplier lifecycle, including onboarding, contract management, renewals, performance assurance, and commercial alignment. Operate within established governance frameworks, contributing ...

deliver accessible, effective, and evidence-based digital products. Working within a multidisciplinary agile team, you will plan, conduct, and communicate user research that informs service design, policy decisions, and product development. Key Responsibilities Plan, design, and conduct qualitative and quantitative user research activities. Engage with a wide … inquiry. Analyse and synthesise research findings into actionable insights. Present findings and recommendations clearly to stakeholders at all levels. Work closely with Product Managers, Service Designers, Business Analysts, Content Designers, and Delivery Managers. Support evidence-based decision-making throughout the service lifecycle. Ensure research activities comply with government ...

Service Designer (SC Cleared) £700-£800 per day | Inside IR35 | Hybrid (Canary Wharf, Glasgow or Cardiff - 1 day per week) Contract until September 2026 + potential extension Morgan Hunt are working in partnership with a UK Government organisation to appoint an experienced AI Service Designer with active … designed and delivered within a secure, high-impact environment-ensuring solutions are user-centred, ethically sound and operationally effective. The Role As an AI Service Designer, you will play a key role in defining and designing end-to-end services that leverage AI, data and automation. You'll work ...

successful candidate will work closely with product owners, customer experience teams and contact centre stakeholders to analyse existing journeys, identify areas for improvement and design future-state customer interactions. Key Responsibilities Design and optimise end-to-end IVR customer journeys and call flows. Create and maintain flow diagrams … using Visio or similar journey mapping tools. Define and improve: Prompt design Routing logic Queue management Error handling scenarios Map customer intents and decision pathways. Design authentication and verification journeys. Build logic for recognised and unrecognised customer intents. Define self-service and agent-assisted routing strategies. Review ...

subject matter expert in User Experience, you will bridge the gap between high-level strategy and seamless execution, actively shaping the future of national service delivery. Key Responsibilities Lead & Influence: Take ownership of key design decisions, manage and mentor immediate team members, and champion UX best practices across … cross-functional squads. Strategy & Process: Develop and refine end-to-end user experience strategies that align with complex project goals, while continuously optimizing internal design standards. Problem Solving: Dive deep into user friction points and propose highly innovative, accessible, and scalable design solutions. Collaborate: Partner closely with Product ...

understand and complete their goals, while supporting broader organisational objectives. You will work across individual pieces of content as well as end-to-end service journeys, contributing to transactions, products and communications that span both digital and offline channels. Key Responsibilities Design and deliver user-centred content that … presented to users, in the right place, and in the most effective format Work from discovery through to live, collaborating closely with user researchers, service designers and interaction designers Contribute to services that meet GDS standards and measurable user outcomes Build and manage strong stakeholder relationships, influencing content decisions ...