1 to 25 of 44 Contract Service Design Jobs in England

Adecco are pleased to be recruiting for a Service Design and Transition Manager to work within Southern Water Location: Hybrid working (Highly flexible, UK-based - Durrington office attendance periodically) Contract Type: Permanent Salary: £42,000 - £62,500 + 5% bonus + benefits Are you passionate about service design and eager to lead seamless transitions within the Facilities Management industry? Our client is looking for a dynamic Service Design and Transition Manager to join their growing team! If you thrive in a collaborative environment and are ready to make a significant impact, this ...

Join our team as an IT Service Design & Introduction Manager Location: London, Hybrid, 3 days onsite Contract: 6 months Daily Rate: £379 - £622 depending on experience Department: IT Service Delivery (ITSD) Shape the Future of IT Service Delivery We are looking for an experienced IT Service Design & Introduction Manager to help transform how technology services are designed, introduced and embedded across the organisation. What You Will Be Doing Lead end-to-end service design and operating models. * Own Service Design Packages and operational readiness activities. * Define support structures, ownership models ...

Service Design Workstream Lead Rate: Up to c£600 (inside IR35/via umbrella) Location: London (Hybrid) 1/2x per week onsite Duration: 6 month initial contract Clearance: Active SC clearance is essential Sanderson are supporting a major transformation programme seeking an experienced Service Design Workstream Lead to take ownership of a critical workstream. This role requires a blend of deep Service Design expertise and strong leadership capability. You'll lead a team responsible for understanding current services and processes, designing future operating models and driving successful transformation delivery. Key Responsibilities Lead ...

Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into … live service. Working across business, technology and operational teams, you'll define the future operating model, establish support and service frameworks, lead transition activities and ensure a seamless move from programme delivery into BAU support. This is a high-profile assignment involving a new Salesforce CRM, SAP integrations ...

Role Purpose The Principal Business Analyst/Head of Business Change provides leadership for business analysis and change across programmes, portfolios or major service transformations. The role shapes how value is defined, how change is designed and how benefits are sustained in operation, ensuring a clear line of sight … from strategic intent to service performance and continual improvement. How the Role Contributes Across Think/Plan/Do/Run Think: sets the analysis and change strategy, leading definition of outcomes, benefits frameworks, strategic priorities and value propositions Plan: oversees the use of user journeys, value streams, target ...

Title: Lead Service Architect Location: Remote Perm or Contract Job purpose As the Lead Service Architect, you will spearhead the creation of high-impact service models centered on frictionless Customer Experience (CX) and Employee Experience (EX). Operating at the highest tier of service design … ServiceNow platform to unite a complex corporate ecosystem-including Siebel, Oracle, and Microsoft business systems-into intuitive, modern digital workflows. You will own the design, build, and test validation phases for key service delivery initiatives, ensuring that operational reliability never comes at the expense of user experience. ...

months. This role offers the flexibility of hybrid working, allowing you to balance your time between home and the office. Role: Business Analyst (Service Design) Duration: 6 Months (ext. options) Location: Warwick, Bristol, Birmingham or London (Hybrid 1 Day a Month) Rate: £550 pd (umbrella) Key Accountabilities … Facilitate Workshops: Bring together diverse stakeholders through cross-functional workshops to foster a shared understanding and align priorities. Collaborate: Work hand-in-hand with Service Design and Product teams to analyse customer feedback and craft solutions that truly address pain points. Document Requirements: Define and maintain business requirements ...

Service Designer (senior) you will be part of the Service Design Team working across YBS customer facing channels including digital, telephony and retail. You will contribute to strategic thinking across all customer channels (Digital, Retail, Customer Services) and drive Service innovation, across channels … brilliant opportunity to set direction, drive forward improvements and make a real impact, all whilst being part of a friendly, enthusiastic and supportive Experience Design team. This is a hybrid role with remote working and some onsite presence in our central Leeds offices. This is a Fixed Term Contract ...

Service Architect Must have an Active DV Clearance You will work closely with solution architects, project teams, operational stakeholders, and customers to develop service designs that meet both business and contractual objectives. The position is ideal for an experienced Service Architect with a strong background in service design, operating model development, governance, and live service transition. Service Architect Responsibilities Design end-to-end service solutions for low, medium, and high-complexity projects transitioning into live service. Develop service operating models, governance frameworks, and support strategies. Produce service acceptance criteria ...

Senior Service Designer - Senior Service Designer (Human-Centred Design) We are currently looking for an experienced Senior Service Designer to support a major Public Sector ITSM transformation programme centred around BMC Helix . Working alongside Senior ITSM Consultants and client stakeholders, you'll lead discovery activities … understand user needs and redesign key IT service management processes using Human-Centred Design principles. You'll conduct user research, facilitate workshops and create service design artefacts including user personas, journey maps, service blueprints and future operating models. You'll also identify opportunities to improve ...

Service Architect +Current DV Clearance is essential +On site in Hampshire months + +Outside IR35 + 650 - 750 a day We're seeking an experienced Service Architect to join a high-profile Ministry of Defence (MOD) programme on a long-term contract. This is an excellent opportunity … play a key role in designing and delivering secure, resilient, and supportable services within a complex defence environment. Key Responsibilities Design and develop end-to-end service architecture aligned with business and technical requirements. Produce service designs that meet operational, security, and supportability standards. Work closely with ...

Service Architect +Current DV Clearance is essential +On site in Basingstoke +18 months + +Outside IR35 +£700 - £750 per day We're seeking an experienced Service Architect to join a high-profile Ministry of Defence (MOD) programme on a long-term contract. This is an excellent opportunity … play a key role in designing and delivering secure, resilient, and supportable services within a complex defence environment. Key Responsibilities Design and develop end-to-end service architecture aligned with business and technical requirements. Produce service designs that meet operational, security, and supportability standards. Work closely with ...

User Experience (UX) Design Lead you will be accountable for the user experience design across all YBS group digital channels. Youll lead a team of 12 UX Designers within an Agile delivery environment and work in partnership with Product Owners, Developers, Content Designers and SMEs to deliver … outstanding experience design capability. This is a strategic leadership role that combines creative hands-on design expertise with the people leadership. Why join us now? We are at a very exciting place in our digital transformation journey and this role will give you the brilliant opportunity ...

Service Design & Transition Lead 6 Month Contract Hybrid working - 2 days on site in Worcester Up to £600 per day A major customer experience transformation programme requires an experienced Service Design & Transition Lead to shape, design and transition a new Salesforce-based customer platform into … live service click apply for full job details ...

Service Design Workstream Lead Rate: Up to c£600 (inside IR35/via umbrella) Location: London (Hybrid) 1/2x per week onsite Duration: 6 month initial contract Clearance: Active SC clearance is essential Sanderson are supporting a major transformation programme seeking an experienced Service Design ...

Service Designer Location: Remote Rate: £575/day Inside IR35 Duration: Initial contract until October (extension likely) Clearance: Active SC Overview We're looking for an experienced Service Designer to join a growing team supporting central government programmes. You'll be working within a multidisciplinary delivery team … complex, user-centred services, helping to improve the design and delivery of digital services across the portfolio. This is an opportunity to contribute to high-profile government programmes that support critical public services. Key Responsibilities * Design and improve end-to-end user journeys across complex digital services * Work ...

Cyber Service Operations Analyst £500 - £600 per day | Outside IR35 3 month contract - Possibility of extension Predominantly Remote - with monthly travel to London or Birmingham Excellent opportunity for an experienced Cyber Service Operations Analyst or Cyber Operating Model Consultant to support a large-scale cyber transformation programme focused … cyber security services across a global organisation. Working as part of a dedicated cyber programme, you'll be responsible for defining and documenting cyber service operating models, supporting service adoption and establishing consistent processes, governance and responsibilities across multiple regions. You'll work closely with cyber leadership ...

Cleared Service Designer | Central Government Hybrid | Bristol, London or Newcastle Up to £550 per day (Inside IR35) 6-Month Contract Active SC Clearance Required We're supporting a major Central Government programme and are seeking an experienced Service Designer to help shape and improve critical public-facing services. … Clearance (must be current and transferable) Strong experience working within Central Government Proven experience delivering services in line with GDS standards Expertise in service design methodologies and user-centred design Experience mapping complex services across multiple channels and touchpoints Strong stakeholder engagement and facilitation skills Key Responsibilities ...

Service Designer 3 months, initial London. Hybrid, with travel to client site in central London as the work requires. Market rates inside IR35 - Umbrella only The work We're mapping a major UK bank's business banking experience end to end. The job is to produce service design … steps that fulfil it. What you'll do Map key business banking journeys end to end, across digital, branch, telephony and customer servicing. Build service blueprints that connect the customer-facing experience to the back-stage processes, systems and teams that deliver it. Run discovery and workshops with stakeholders ...

plus bonus based on deliverables - 3 months but working on multiple programmes with a very busy road map for the next few years! Significant Service Transition/Service Introduction/Service Design/Service Improvement ideally on large programmes across mulitple sites/business units ...

journeys for customers, and someone who has written processes and blueprints for customer onboarding. Your new role Multiple Immediate requirements for Service Designers with business banking experience The workWe're mapping a major UK bank's business banking experience end to end. The job is to produce service design blueprints for the key customer journeys, the ones that cut across channels and functions: digital, in-branch, telephony, customer servicing and the operations behind them. This is cross-channel, front-stage and back-stage work. We need people who can sit with stakeholders across the business, pull ...

help shape and improve user-centred digital services. This is an opportunity to contribute to a high-profile discovery project focused on improving service delivery and user experience. Your new role As a User Researcher (SFIA Level 4), you will support the discovery phase of a digital transformation project … product managers, designers, developers and stakeholders. You will plan and conduct user research activities, analyse findings and translate insights into actionable recommendations that inform service design and delivery. Working within an agile environment, you will champion user-centred design principles, ensure research findings are embedded into delivery ...

Senior Service Designer Inside IR35: £450 - £485 p/d Hybrid: 1-2 a week into London 17th August Start: Long term programme We are looking for a senior Service Designer to help shape and validate AI-enabled concepts through intensive six-week design and testing cycles. … This is a hands-on role for someone comfortable working across user research, service and interaction design, facilitation and rapid testing. You will work within multidisciplinary teams to explore opportunities, develop lightweight concepts, test assumptions and reduce uncertainty before further investment. Key Responsibilities Plan and conduct rapid research ...

Ready to shape the architectural vision that will power StepChanges next five years of digital transformation? Want to lead on modern service design and guide how SaaS, integration, and enterprise solutions come to life across a national charity? Excited by the chance to build and mature a brand … Solution Architect whos excited to shape that future. In this brand-new role, youll bring deep enterprise architecture expertise and solution-level insight to design modern services, guide complex integrations, and influence how SaaS products and workloads are delivered across the charity. Reporting into the Head of Architecture ...

Portfolio Manager 3 months initial - with extensions Remote Inside IR35 - Umbrella only Accessibility, user centred design and agile assurance Responsibilities Lead the development and continuous improvement of assurance processes that support transition to a service- and product-led digital operating model. Communicate the Digital, Data and Cyber vision … assurance approach to senior stakeholders across the department and wider government. Foster a culture of collaboration, innovation and continuous improvement across multidisciplinary teams. Design, implement and manage an end-to-end assurance service for new digital services and the procurement or adoption of digital products and tools. Monitor ...