1 to 25 of 45 Contract Service Design Jobs in England

Service Design Lead - 6-Month Contract | £590/day | Inside IR35 | 3 Days/Week | Milton Keynes | Active SC Clearance Required We are seeking an experienced Service Design Lead to join a high-profile government programme for a 6-month contract. This role is inside IR35 … offers a flexible 3 days per week onsite and a competitive daily rate of £590/day . Key Responsibilities: Lead end-to-end service design for large-scale IT and digital services, translating business, user, and operational requirements into coherent, cost-effective Service Design Packages ...

Network IT is currently recruiting for a Senior Service Designer (ITSM) to join our client on a 6 month initial contract. Our client is looking for an experienced ITSM professional, who can support a Lead Service Designer, Service Architects and Service Delivery teams, to design standards, templates and processes to maintain consistency across various services. You will be working on service blueprints, contributing to service models, SLA’s, OLA’s and ensuring service designs align with ITIL practices. You’ll be creating user centred Service Design Packages, that take ...

Lead Service Designer-SC Cleared-Secure Platforms Lead Service Designer, ideally with current SC Security or DV Security Clearance with experience of designing secure or air gaped platforms within government to work for our cure government. The Lead Service Designer will be tasked with providing management … service design function, guiding teams and stakeholders to deliver secure, scalable, and supportable services that meet user and business needs. Lead Service Designer-SC Cleared-Secure Platforms- Essential Experience • Experience leading and line managing service designers, providing direction to build capability and excellence across functions. • Experience ...

Senior Service Designer - 6 months, Inside IR35 up to £480 a day Milton Keynes/Hybrid working Parity Group are delighted to partner with our client, a public sector organisation, who is looking to recruit a Senior Service Designer for a minimum 6-month period, this role will … receive a daily rate of up to £480 a day and the contract will see you INSIDE IR35 . This role will lead the design of secure, scalable, and operationally robust services across a complex technology portfolio. The successful candidate will work closely with architects, service owners ...

Cleared Service Designer - Remote - £540/day Inside IR35 We are seeking an experienced Service Designer with active SC clearance to support a Central Government department on a major digital programme. This role is ideal for someone with strong service design expertise, experience shaping … services that are effective, usable, and accessible. Collaborating closely with user researchers, interaction designers, delivery teams, and stakeholders, you will help embed user-centred design principles across programmes. Key Responsibilities Mapping and designing end-to-end service journeys, including touchpoints across digital and non-digital channels Creating service ...

Cleared Service Designer (Mid-Senior) - Central Government (Contract) Duration: ASAP start for an initial 6 months Rate: Up To £600 per day (Inside IR35) Location: Remote working with occasional onsite attendance Clearance: UKSV SC (active) We are seeking a M id-Senior Level SC Cleared Service Designer … Government department on a complex, user-centred digital transformation programme. This Inside IR35 engagement requires a practitioner who can operate with minimal supervision, lead service design activity, and influence stakeholders across delivery teams. The Role You will take ownership of service design activity across ...

title: Service Designer Rate: £558 per day inside ir35 Contract: 6 months Location: Remote SC security clearance is required for this role Job Summary We are seeking an SC-cleared Service Designer with strong Public Sector and Government Digital Services (GDS) experience to lead the design … scalable services that meet both user needs and policy intent, working closely with multidisciplinary teams to support major digital transformation programmes. Responsibilities Lead the service design of end-to-end services that meet user needs and deliver policy intent Design user-centred services ensuring accessibility and usability ...

Service Assurance Analyst Service Assurance Lead, Service Design, Service Transition, Service Operations, SLA, Service Level Agreements, Digital Services, Service Acceptance Criteria, PRISM Governance, Continuous Service Improvement Plans (CSIP), ITIL Framework, Third-party Management Daily Rate: £400-£475 (via Umbrella) Contract Duration … months initial 3 days per week on-site in Warrington, 2 WFH We are seeking a Service Assurance Analyst to join our team on a contract basis. The role involves contributing to various stages of service design, transition, and operations, ensuring that service level agreements (SLAs ...

services, and experience working to GDS standards. The Role You will play a pivotal role in understanding user needs, behaviours, and experiences, helping teams design services that are effective, usable, and accessible. Working closely with delivery teams, service designers, and senior stakeholders, you will embed user-centred design … surveys, usability testing, and field studies Analysing and synthesising research findings into clear, actionable insights Creating personas, user journeys, and experience maps to inform service design Advising on research methods, best practices, and user-centred approaches Collaborating with service designers, product teams, and stakeholders to ensure research ...

Service Designer - Central Government (UCD-Led Projects) 3-Month Rolling Contract | £530 per day (Inside IR35) Fully Remote (UK-Based Only) We are looking for a Service Designer with strong, proven experience working on UK Central Government services. You will join a public sector programme centred on improving … fraud related services, applying deep user understanding and service design thinking to shape end-to-end journeys that meet Government Service Standards. This role is ideal for a designer who thrives on tackling complex user problems, influencing strategy, and driving evidence based service improvements. Key Responsibilities ...

Book of Record (ABOR). Responsibilities include defining the technical roadmap, influencing strategy, and ensuring scalable, resilient systems for long-term growth. Systems Evolution Design and oversee integrated PMS, IBOR, and ABOR architecture. Lead system transitions, integrations, and modernization. Investment Lifecycle Architecture Architect solutions for complex events: capital calls … distributions, multi-tier funds, and valuation. Ensure architectural alignment across private equity and debt lifecycles. Service Design Leadership Lead Service Design workshops; translate requirements into scalable technical blueprints. Champion long-term architectural integrity. Architectural Output & Governance Produce high-quality architectural artefacts (HLDs, LLDs, integration patterns) aligned ...

Book of Record (ABOR). Responsibilities include defining the technical roadmap, influencing strategy, and ensuring scalable, resilient systems for long-term growth. Systems Evolution Design and oversee integrated PMS, IBOR, and ABOR architecture. Lead system transitions, integrations, and modernization. Investment Lifecycle Architecture Architect solutions for complex events: capital calls … distributions, multi-tier funds, and valuation. Ensure architectural alignment across private equity and debt lifecycles. Service Design Leadership Lead Service Design workshops; translate requirements into scalable technical blueprints. Champion long-term architectural integrity. Architectural Output & Governance Produce high-quality architectural artefacts (HLDs, LLDs, integration patterns) aligned ...

Role Details Job Title: TBM Service Designer Working Model: Hybrid (3 days per week at office) Office Location (if hybrid/office based): 1 Coleman St, London EC2R 5AA Role Description The Service Designer will play a critical role in advancing the organisation's TBM (Technology Business Management … maturity by designing, refining and embedding the service, process, data and operating model components that enable transparent, reliable and actionable technology cost insights. This role will deliver key work across the TBM maturity programme, shaping how TBM is used, governed, operated and adopted. The role acts as the connector ...

working with a consultancy feeding into the public sector looking for an actively active SC cleared lead service designer- Outside IR35- 6 month contract - £550 per day Key responsibilities Develop and maintain service blueprints and end-to-end journey maps Map operational finance processes (e.g. transfers, holds, reporting … reconciliation) Lead on data mapping across the service Identify and map external touch points and dependencies Highlight gaps, risks, hand-offs and non-happy paths across the service Ensure service design reflects technical constraints and delivery reality Contribute actively within sprint cycles and supporting delivery Essential ...

title: Senior Service Designer - AI Innovation Lab Location: Bristol Harbourside (2 days per week onsite including Wednesdays) Contract: 6 Months Initial (Potential Extension) Rate: Circa £600 per day Working pattern: Full time This team is exploring how Agentic AI and Conversational AI can improve the customer journey - from onboarding … driven digital experiences The work will span mobile-first experiences as well as web/desktop platforms. Key Skills & Experience Proven experience in Service Design Experience with Figma is essential Experience working AI-driven Digital projects is essential Strong background in customer journey mapping and service blueprinting ...

Title:Service Designer Rate: £525 (Inside IR35) Duration: 6Months Location: Remote - One day onsite in Manchester per week Clearance: BPSS Stages: 1 Stage Must Have Government Experience Key Responsibilities Design and map end-to-end services , considering people, processes, policies, data, and technology Apply user-centred design … vulnerable users Work collaboratively with product managers, researchers, content designers, developers, policy teams, and stakeholders Visualise and communicate complex services using artefacts such as service blueprints, user journeys, ecosystem maps, and process flows Identify pain points, risks, and opportunities across the service lifecycle Support teams through Discovery, Alpha ...

SERVICE TRANSITION LEAD 12-MONTH CONTRACT NEWCASTLE - HYBRID WORKING £490.00/DAY/INSIDE Your new role A long-term contract opportunity for an experienced Service Transition Lead who will take responsibility for the Service Transition framework, creating operating models, risk management, developing required processes, and managing … acceptance criteria needed to ensure effective and efficient service setup and change. What you'll need to succeed Key areas of responsibility include;* Manage and improve the Service Transition framework, including documentation, RACI and processes* Work with Service Delivery teams to develop and mature Service Transition ...

Business Analyst - Modern Workplace Location: Leeds or Edinburgh Contract: 12 months Rate: £600 per day (umbrella) Why This Role Matters: Join our client's Service Transformation Lab (STL) and play a key role in revolutionizing the Modern Workplace Platform! Your efforts will simplify colleague technology experiences, enhance Service … outcomes, dependencies, data needs, and acceptance conditions. - Align work across Catalogue, ITSM, and Employee Centre journeys with STL's transformation themes like guided self-service and catalogue simplification. Drive Design & Decision Clarity: - Facilitate workshops, mapping sessions, and impact assessments using STL journey artefacts and the broader Modern Workplace ...

engagement Remote/London - once a month We are seeking an experienced Senior User Researcher to support a Central Government department on key digital service initiatives. This predominantly remote role, with occasional travel to London offices, focuses on complex user research delivered to Government Digital Service (GDS) standards … using the GOV.UK Design System. The Role Joining an a govnerment client with multiple in flight projects we're looking for a number of experienced User Researchers to work across these different projects. You will join established cross functional teams, you will lead and coordinate user research activities, ensuring ...

Senior Service Designer (GDS Experience) Rate: £450 per day (Inside IR35) Location: Remote Contract: 6 months initial We're supporting a central government client seeking an experienced Senior Service Designer with strong GDS (Government Digital Service) experience to lead the design and delivery of complex, user … sits within a multidisciplinary digital team and will play a key part in shaping services from discovery through to live, ensuring alignment with GDS Service Standards and best practice across government. The Role You'll be responsible for designing end-to-end services that meet user needs while balancing ...

Service Designers - Government Contract Opportunity (GDS Experience Required) Sector: Government IR35 Status: Inside IR35 Location: Fully Remote Contract Length: Initially until end of March Extension: Likely 3-month rolling extension thereafter £400-£450pd (Inside IR35) We are currently seeking experienced Service Designers to join a high-profile Government … programme, supporting large-scale public service transformation initiatives. Role Overview As a Service Designer, you will play a key role in shaping and improving end-to-end services, ensuring they are user-centred, accessible, and aligned with Government Digital Service (GDS) standards and service assessments. ...

senior Service Designer with experience working within the Public Sector? If so, I have an exciting opportunity for you within the public sector. I am working with a firm who are looking to bring on a Senior Service Designer on a contract basis, the role would run until … would hybrid with 1 day a week on site and can work out of their London, Cardiff or Glasgow Offices Requirements Professional experience in service design (lead criteria) Professional experience of working with Interaction Design, Content Design and User Research (lead criteria) Demonstrable experience designing systems ...

Title: Customer Proposition Design Analyst Location: London - Flexible working Contract type: Contractor - 8 Months, likely to extend (Starts in April) IR35: Outside Core Purpose of the Role Cedar is supporting the delivery of a significant strategic transformation programme focused on increasing competition, resilience and service reach within … accessible and scalable propositions across multiple workstreams, including assisted services, automated solutions and new hub models. Responsibilities Lead the development of customer journeys and service blueprints, ensuring clarity of steps, pain points, interactions and value exchanges across all propositions. Conduct research and insight gathering using qualitative and quantitative methods ...

with active SC clearance to support a Central Government department on a major digital programme. This role is ideal for someone with strong interaction design expertise, a passion for creating intuitive digital experiences, and experience working within GDS standards. The Role You will be responsible for designing accessible, user … centred digital interactions that meet user needs and business goals. Working closely with user researchers, service designers, developers, and stakeholders, you will help shape and deliver high-quality digital services. Key Responsibilities Designing user journeys, task flows, and interaction patterns for complex digital services Creating wireframes, prototypes, and design ...

activities to generate evidence-backed insights for persona development. Key Skills/Knowledge/Experience (Up to 10, Avoid repetition) Strong UX strategy and service design background Experience creating enterprise IT personas (EUC/Digital Workplace) Ability to translate research into actionable IT strategy Stakeholder-facing, facilitation … presentation skills User research methods (qualitative & quantitative) Survey design and analysis Experience supporting enterprise IT or workplace transformation programmes Key Responsibilities (Up to 10, Avoid repetition) Lead stakeholder engagement to align persona objectives with business and IT strategy Define persona framework including roles, environments, motivations, pain points, and digital ...