10 of 10 Contract Service Desk Analyst Jobs in England

Job description Provide telephone and desk side support to the business, diagnosing and resolving customer calls while tracking and recording the incidents and requests raised using the Marval call logging system. You will have experience of Windows, M365, Teams telephony, support desk and customer contact. You will also … to muck-in and support your colleagues. Most of all, you will be a vital team member on the front line of our IT service delivery. Qualifications and Education 1 Educated to GCE A level or equivalent standard. Experience of IT, communications, telephony (Teams) and mobile devices, including mobile … device management (MS Endpoint), thin clients and laptops. Experience of support desk and customer contact. Ability to understand and take account of end user/customer needs, able to converse appropriately. Understanding of hardware and software in use in the authority to carry out IT and/or telephone More ❯

Service Desk Analyst - Chichester - Onsite My customer is looking for a Service Desk Analyst to manage BAU workload and ticket excess. The ideal candidate will be a personable Service Desk Analyst with a professional passion for providing high quality IT support … services. Key responsibilities of the Service Desk Analyst : - Handling 1 st line support tickets. - Provide first point of contact IT support for users across the business. - Helping with a excess of IT support tickets. - Setting up devices. Service Desk Analyst Experience/Technologies: - Microsoft … using Halo ITSM - User support The successful candidate will be required to work 5 days a week onsite in Chichester. To discuss this exciting Service Desk Analyst opportunity in more detail, please APPLY NOW for a no obligation chat with your VIQU Consultant. Additionally, you can contact More ❯

Service Desk Analyst 3-Month Contract £15.62 Per hour Umbrella Bournemouth Your New Company A large public sector client looking for a Service Desk Analyst with excellent customer service skills to join the team due to staff illness and busy period. The Service Desk Analyst provides services and support relating to existing standard applications and infrastructure, as well as managing and fulfilling requests for service. The Service Desk provides the first point of contact for all IT related issues and requests. General Responsibilities * Incident management * Daily System Checks … with all company policies and procedures, including but not limited to: * IT Usage Policy General Skills * Understanding of IT operational support frameworks. * Provide a service of excellence * Follow process documentation and instruction to ensure the resolution of incidents and Fulfilment of requests according to the requirements of the business More ❯

Service Desk Analyst - £150 - £180 Inside - Chichester - Onsite My customer is looking for a Service Desk Analyst to manage BAU workload and ticket excess. The ideal candidate will be a personable Service Desk Analyst with a professional passion for providing high More ❯

Job Title: Service Desk Analyst Standard Office Hours Location: Onsite Role, Bristol, UK Job Type: Contract (Initial 3 Months, with Potential for Permanent Placement) Hours: Monday to Friday, Office Hours Rate: £140 per Day (Inside IR35 Umbrella Contractors Only) About the Role: We are seeking a proactive … and customer-focused Service Desk Analyst to join our clients dynamic IT support team based in Bristol. This onsite role offers an excellent opportunity to provide critical first-line technical support while honing your skills in a fast-paced IT environment. As the first point of contact … for IT support , you will play a vital role in resolving technical issues, ensuring customer satisfaction, and collaborating with teams to deliver seamless service desk operations. Key Responsibilities: Incident Management: Efficiently log, categorise, and prioritise incidents and service requests via phone, email, or ticketing systems. Troubleshooting: Diagnose More ❯

Job Title: Service Desk Analyst - Standard Office Hours Location: Onsite Role, Bristol, UK Job Type: Contract (Initial 3 months, with Potential for Permanent Placement) Hours: Monday to Friday, Office Hours Rate: £140 per Day (Inside IR35 - Umbrella Contractors Only) About the Role: We are seeking a proactive … and customer-focused Service Desk Analyst to join our client's dynamic IT support team based in Bristol. This onsite role offers an excellent opportunity to provide critical first-line technical support while honing your skills in a fast-paced IT environment. As the first point of … contact for IT support , you will play a vital role in resolving technical issues, ensuring customer satisfaction, and collaborating with teams to deliver seamless service desk operations. Key Responsibilities: Incident Management: Efficiently log, categorise, and prioritise incidents and service requests via phone, email, or ticketing systems. Troubleshooting More ❯

SC Cleared*** Service Desk Analyst Warrington + Remote (1 day p/w onsite) 6 Month contract initially, good scope for extension Rates negotiable (Umbrella-PAYE) One of our blue chip clients are looking for a number of Service Desk Analysts to join the team … on a long term programme of work. Key responsibilities: The IT Service Desk Analyst will be the first point of contact for providing technical support to the accounts designated users. It will required a competent aptitude for working with applications/computer systems/handheld devices and More ❯

A fantastic opportunity has arisen in Wymondham, Norfolk for a Service Desk Analyst on a 12 month initial contract looking for an immediate start. You will be supporting users ensuring technical issues and incidents are resolved or escalated if necessary. You will ideally have experience working in … a Technical support/Service Desk environment. Communication skills are essential. Responsibilities Answering incoming calls within an appropriate time frame, to a high level of customer service. Take responsibility for the resolution of faults/issues at 1st/2nd line level Logging calls accurately Allocate and chase … closure on calls. Follow all internal processes to ensure service activity targets are met. Working within the team to build relationships with colleagues and clients. Awareness of relevant technology and products. Appropriate escalation of incidents and requests to the Service Desk Team leaders. You will be familiar More ❯

A fantastic opportunity has arisen in Wymondham, Norfolk for a Service Desk Analyst on a 12 month initial contract looking for an immediate start. You will be supporting users ensuring technical issues and incidents are resolved or escalated if necessary. You will ideally have experience working in … a Technical support/Service Desk environment. Communication skills are essential. Responsibilities Answering incoming calls within an appropriate time frame, to a high level of customer service. Take responsibility for the resolution of faults/issues at 1st/2nd line level Logging calls accurately Allocate and chase … closure on calls. Follow all internal processes to ensure service activity targets are met. Working within the team to build relationships with colleagues and clients. Awareness of relevant technology and products. Appropriate escalation of incidents and requests to the Service Desk Team leaders. You will be familiar More ❯

ServiceDesk Analyst Rate - £14.50 an hour Duration - 3 months initially Location - Manchester Ir35 - Inside Ir35 As a Service Desk Analyst, you will be handling your own queue of customer calls and tickets. With guidance and support from the rest of the team, you will be making … learning. The work is varied throughout the year and involves primarily answering telephone calls as well as working on the In-Person IT Support Desk and dealing with self-logged tickets. The successful candidate should: Like talking to people, listening with empathy and taking the time to get at … other. Be passionate about working in a diverse and inclusive environment where our values inform decisions and behaviours. Previous relevant work experience as a Service Desk Analyst. Customer Service Techniques: Techniques for identifying, gathering and validating customer needs in the delivery of IT services. Teamwork: collaborating as More ❯