Service Desk Analyst Contracts in England

Service Desk Analyst
UK > England

The median Service Desk Analyst daily rate in England is £190, according to job vacancies posted in the 6 months leading up to 21 May 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
21 May 2025
Same period 2024 Same period 2023
Rank 319 226 303
Rank change year-on-year -93 +77 -3
Contract jobs requiring a Service Desk Analyst 170 369 400
As % of all contract jobs advertised in England 0.70% 1.01% 0.83%
As % of the Job Titles category 0.76% 1.09% 0.87%
Number of daily rates quoted 79 156 220
10th Percentile £139 £126 £117
25th Percentile £150 £150 £147
Median daily rate (50th Percentile) £190 £175 £180
Median % change year-on-year +8.57% -2.78% +12.50%
75th Percentile £234 £223 £230
90th Percentile £288 £316 £273
UK median daily rate £190 £175 £175
% change year-on-year +8.57% - +9.38%
Number of hourly rates quoted 43 181 115
10th Percentile £14.14 £12.86 £12.57
25th Percentile £14.99 £14.16 £13.41
Median hourly rate £15.44 £15.50 £15.50
Median % change year-on-year -0.39% - +3.33%
75th Percentile £18.95 £20.00 £18.71
90th Percentile £23.60 £21.46 £20.56
UK median hourly rate £15.80 £15.75 £15.49
% change year-on-year +0.32% +1.68% +6.83%

All Contract IT Job Vacancies
England

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in England. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in England with a recognized job title 22,371 33,770 45,838
% of contract IT jobs with a recognized job title 92.34% 92.77% 94.60%
Number of daily rates quoted 14,864 22,424 32,556
10th Percentile £296 £281 £313
25th Percentile £406 £413 £425
Median daily rate (50th Percentile) £520 £525 £550
Median % change year-on-year -0.95% -4.55% +4.76%
75th Percentile £638 £644 £663
90th Percentile £750 £750 £760
UK median daily rate £510 £525 £543
% change year-on-year -2.86% -3.23% +3.33%
Number of hourly rates quoted 926 2,441 1,340
10th Percentile £14.00 £12.86 £14.25
25th Percentile £18.50 £16.30 £20.00
Median hourly rate £29.15 £37.18 £44.77
Median % change year-on-year -21.60% -16.94% +94.63%
75th Percentile £62.50 £61.30 £65.00
90th Percentile £75.00 £73.75 £77.05
UK median hourly rate £27.97 £36.50 £45.00
% change year-on-year -23.38% -18.89% +88.21%

Service Desk Analyst
Job Vacancy Trend in England

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Desk Analyst in England

Service Desk Analyst
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Desk Analyst in England.

Daily rate trend for Service Desk Analyst in England

Service Desk Analyst
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Desk Analyst in England over the 6 months to 21 May 2025.

Daily rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst in England.

Hourly rate trend for Service Desk Analyst in England

Service Desk Analyst
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Desk Analyst in England over the 6 months to 21 May 2025.

Hourly rate histogram for Service Desk Analyst in England

Service Desk Analyst
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the England region over the 6 months to 21 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North of England +7 49 £158 -7.35% 17
East of England -27 37 £225 +55.17% 13
North West +1 32 £158 -21.25% 10
London +13 28 £209 +12.84% 11
South East +35 22 £200 +28.00% 21
South West -6 20 £200 -20.00% 11
Midlands -4 14 £190 +18.75% 8
Yorkshire +3 12 £150 - 6
West Midlands +1 9 £190 +26.67% 1
East Midlands 0 5 £190 +18.75% 7
North East - 5 £225 - 1
Service Desk Analyst
UK

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in England

For the 6 months to 21 May 2025, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the England region featuring Service Desk Analyst in the job title.

1 104 (61.18%) Customer Service
2 89 (52.35%) ITIL
2 89 (52.35%) Active Directory
3 87 (51.18%) Microsoft
4 81 (47.65%) Microsoft 365
5 75 (44.12%) Windows
6 71 (41.76%) Social Skills
7 60 (35.29%) ServiceNow
8 55 (32.35%) Problem-Solving
9 53 (31.18%) Incident Management
10 40 (23.53%) Microsoft Office
11 34 (20.00%) Service Delivery
12 33 (19.41%) Citrix
13 31 (18.24%) A+ Certification
13 31 (18.24%) Microsoft Excel
13 31 (18.24%) Security Cleared
13 31 (18.24%) Windows 10
14 29 (17.06%) SLA
15 28 (16.47%) Microsoft Certification
15 28 (16.47%) SC Cleared
16 27 (15.88%) Analytical Skills
17 26 (15.29%) MCSA
17 26 (15.29%) Wi-Fi
18 25 (14.71%) Microsoft PowerPoint
19 21 (12.35%) Mathematics
20 20 (11.76%) ITSM
21 17 (10.00%) SharePoint
22 16 (9.41%) Microsoft Intune
23 15 (8.82%) Azure
24 14 (8.24%) Public Sector

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 17 (10.00%) SharePoint
2 10 (5.88%) Microsoft Exchange
3 4 (2.35%) IBM Notes
4 3 (1.76%) Skype for Business
5 2 (1.18%) CMS
Applications
1 40 (23.53%) Microsoft Office
2 31 (18.24%) Microsoft Excel
3 25 (14.71%) Microsoft PowerPoint
4 1 (0.59%) Chatbot
Business Applications
1 2 (1.18%) Remedy ITSM
2 1 (0.59%) Oracle EBS
Cloud Services
1 81 (47.65%) Microsoft 365
2 15 (8.82%) Azure
3 7 (4.12%) OneDrive
4 6 (3.53%) Google Workspace
5 5 (2.94%) Entra ID
6 2 (1.18%) Dynamics 365
6 2 (1.18%) GCP
7 1 (0.59%) Mimecast
Communications & Networking
1 26 (15.29%) Wi-Fi
2 8 (4.71%) VPN
3 7 (4.12%) DNS
3 7 (4.12%) Remote Desktop
3 7 (4.12%) TCP/IP
4 5 (2.94%) Skype
5 2 (1.18%) LAN
5 2 (1.18%) VoIP
5 2 (1.18%) WAN
6 1 (0.59%) ADSL
6 1 (0.59%) Broadband
6 1 (0.59%) DHCP
6 1 (0.59%) PSTN
6 1 (0.59%) Unified Communications
Database & Business Intelligence
1 2 (1.18%) DTS
Development Applications
1 1 (0.59%) JIRA
General
1 71 (41.76%) Social Skills
2 27 (15.88%) Analytical Skills
3 14 (8.24%) Public Sector
4 11 (6.47%) Inclusion and Diversity
5 10 (5.88%) Finance
6 8 (4.71%) Retail
7 7 (4.12%) Law
8 6 (3.53%) Legal
9 5 (2.94%) Banking
9 5 (2.94%) Military
10 3 (1.76%) Investment Banking
11 2 (1.18%) Back Office
11 2 (1.18%) German Language
11 2 (1.18%) Organisational Skills
11 2 (1.18%) Telecoms
12 1 (0.59%) Automotive
12 1 (0.59%) Local Government
12 1 (0.59%) Police
Libraries, Frameworks & Software Standards
1 1 (0.59%) EDI
Miscellaneous
1 12 (7.06%) Management Information System
2 7 (4.12%) Analytical Mindset
3 6 (3.53%) Driving Licence
3 6 (3.53%) Enterprise Software
3 6 (3.53%) Onboarding
4 5 (2.94%) Self-Motivation
4 5 (2.94%) Smartphone
5 3 (1.76%) Data Centre
5 3 (1.76%) NHS
6 1 (0.59%) Legacy Systems
6 1 (0.59%) Reinsurance
6 1 (0.59%) Video Conferencing
Operating Systems
1 75 (44.12%) Windows
2 31 (18.24%) Windows 10
3 10 (5.88%) Mac OS
4 7 (4.12%) Windows Server
5 5 (2.94%) Android
6 4 (2.35%) Apple iOS
7 2 (1.18%) Windows Server 2016
8 1 (0.59%) Windows Server 2012
8 1 (0.59%) Windows Server 2019
Processes & Methodologies
1 104 (61.18%) Customer Service
2 89 (52.35%) ITIL
3 55 (32.35%) Problem-Solving
4 53 (31.18%) Incident Management
5 34 (20.00%) Service Delivery
6 21 (12.35%) Mathematics
7 20 (11.76%) ITSM
8 9 (5.29%) Ticket Management
9 8 (4.71%) Service Management
10 7 (4.12%) Continuous Improvement
11 6 (3.53%) Asset Management
11 6 (3.53%) Problem Management
11 6 (3.53%) Process Improvement
11 6 (3.53%) User Experience
12 5 (2.94%) Multi-Factor Authentication
12 5 (2.94%) Time Management
13 4 (2.35%) Collaborative Working
13 4 (2.35%) Proactive Monitoring
14 3 (1.76%) IT Asset Management
14 3 (1.76%) Performance Metrics
Programming Languages
1 2 (1.18%) SQL
Qualifications
1 31 (18.24%) A+ Certification
1 31 (18.24%) Security Cleared
2 28 (16.47%) Microsoft Certification
2 28 (16.47%) SC Cleared
3 26 (15.29%) MCSA
4 12 (7.06%) ITIL Certification
5 9 (5.29%) Degree
6 1 (0.59%) CIPD
6 1 (0.59%) MCSE
Quality Assurance & Compliance
1 29 (17.06%) SLA
System Software
1 89 (52.35%) Active Directory
2 3 (1.76%) VMware Infrastructure
3 1 (0.59%) Virtual Desktop
Systems Management
1 16 (9.41%) Microsoft Intune
2 4 (2.35%) SCCM
3 2 (1.18%) AirWatch
3 2 (1.18%) Symantec Enterprise Vault
Vendors
1 87 (51.18%) Microsoft
2 60 (35.29%) ServiceNow
3 33 (19.41%) Citrix
4 6 (3.53%) Google
4 6 (3.53%) iManage
5 5 (2.94%) Remedy
6 4 (2.35%) Lotus
7 3 (1.76%) Apple
7 3 (1.76%) VMware
8 2 (1.18%) Cisco
8 2 (1.18%) Intapp
8 2 (1.18%) Ivanti
8 2 (1.18%) Symantec
9 1 (0.59%) CrowdStrike
9 1 (0.59%) Netskope
9 1 (0.59%) Nexthink
9 1 (0.59%) Oracle
9 1 (0.59%) Rapid7
9 1 (0.59%) Salesforce