1 to 25 of 76 Contract Service Management Jobs in England

userso As IT subject matter experts, contributing to the design and development of new products and serviceso Improving user experience in our systems and processeso Proactively maintaining our IT service portfolio and reducing technical debt Main duties of the job There are a number of different teams within IT Operations, aligned to specific user needs/services. Each IT … service team will have a number of different services that form the service offering to end users.An infrastructure operations engineer supports, manages and maintains the core infrastructure that underpins production services.Some of the core infrastructure services that you will support is as follows (but not limited to, as business requirements evolve/change):o Server architectureo Virtualisation technologieso … Datacentre operationso Cloud operationso Domain directory serviceso Data storage and managemento Device managemento Information security management and cyber securityo Database administration serviceso Network operations (wired/wireless/mobile)o Business continuity management and disaster recovery planningYou will put people at the heart of everything you do - with a relentless focus on user experience and ensuring all our More ❯

Job Title: IT Service Management, Service Architecture & Business Analysis Lead Location: Salisbury Clearance Requirement: Current SC Clearance Rates: £500 to £575 per day Duration: 9 months + Overview: We're looking for a highly capable IT Service Management, Service Architecture & Business Analysis Lead to support a complex transformation programme. This role blends strategic service … ll help shape how services are defined, managed, and evolved across a secure and mission-critical environment. Key Responsibilities: ITSM Strategy & Implementation: Define and deliver a robust, scalable IT Service Management (ITSM) strategy that aligns with business priorities and supports long-term service maturity. Service Architecture: Develop and maintain a service architecture model that ensures … consistency, reusability, and integration across services and platforms. Define service models, ownership structures, and lifecycle states in line with ITIL best practice. Organisational Design for Service Delivery: Create and manage a fit-for-purpose ITSM organisational structure to support efficient and effective service operation and governance. Business Analysis & Change: Drive discovery and analysis efforts to capture technical More ❯

Our client, a leader within the Defence & Security sector, is currently seeking a Service Management Architect on a contract basis to join their team. The role is located at MOD Corsham with some opportunities to work from home. This is an exciting opportunity to shape and manage complex IT Service Management strategies within a high-stakes … environment. Key Responsibilities: Developing and managing a complex IT Service Management strategy and associated organisational structure Conducting business analysis, including requirements and change management Reshaping the Service Management team and rationalising two services into one cohesive team Working out the procurement model and writing the procurement strategy Conducting strategic business analysis to support decision-making … Job Requirements: Experience in IT Service Management, particularly within the Defence Digital and ideally Interoperability Services Proficiency with Visio ITIL V4 certification Project management experience with qualifications in PRINCE2 and/or APMP Knowledge of conducting business analysis, requirements gathering, and change management Must hold sole UK nationality SC clearance is required Additional Information: Inside IR35 More ❯

Service Management System Architect Contract Length : 6 months Day Rate : £600/day (Inside IR35) Location : Hybrid - Fortnightly presence in Chorley and monthly travel to Warwick Join a High-Impact National Programme - Service Management System Architect (ESN Onboarding Focus) We're seeking a Service Management System Architect to join a nationally significant technology transformation … programme aimed at modernising emergency communications infrastructure across the UK. This role is ideal for an experienced professional looking to influence the onboarding and integration of complex service management systems into a mission-critical network. You'll be working within a multi-supplier, multi-stakeholder environment to ensure effective onboarding of User Organisations to a secure, modern service platform. Key Responsibilities: Lead all technical aspects related to integrating User Organisation Service Management systems with the central network service. Translate complex technical requirements, interface configurations, and testing needs to a range of stakeholders across public sector and supplier groups. Collaborate with technical and delivery leads to ensure timely completion of onboarding milestones and contract deliverables. Serve More ❯

Incident Manager - Service Management - SACM - ITIL - Defence - SC Clearance - Inside IR35 - Up to 550 per day - Hybrid working Location: Wiltshire - Hybrid working 3 days onsite Rate: Up to 550 per day (Inside IR35) Security Clearance: SC Clearance Required Duration: 12+ months Role overview We are seeking an experienced Incident/Problem Manager to join a secure Defence platform … team, responsible for maintaining service stability through effective incident and problem resolution. Operating within the Service Management function , you will lead the design and implementation of core ITIL processes across Incident and Problem Management , with additional responsibilities across Request Fulfilment , Event Management , Service Catalogue , and Service Asset & Configuration Management (SACM) . This … role will also support compliance and efficiency through software licence management and technology obsolescence tracking , contributing directly to the platform's reliability and compliance posture. What we need: Proven experience managing IT incidents and problems in complex environments, including major incident handling. Hands-on experience with SACM processes, CMDB tools, and asset lifecycle management. Excellent communication, coordination, and stakeholder More ❯

Job summary Fantastic opportunity to become a member of our IT Service Management team within the Leeds Teaching Hospitals NHS Trust. Reporting to the Steve Thomas your role will be supporting operational IT services and CSU clinical teams with delivery of operational services, project implementation and supplier relationships. In return, we can offer you a varied, interesting, and … the autonomy to reach your potential. Expected Shortlisting Date 27/08/2025 Planned Interview Date 08/09/2025 Main duties of the job The IT Service Manager supports several CSUs as the IT business partner providing, IT advice, Incident Management, Problem Management, Risk Management, Procurement Support, Project Support and Supplier Management. You … will take responsible for 3 x CSUs (Pathology, Womens and Childrens). You will be part of a high functioning team providing Service Operations (ITIL) to the Trust. You will work autonomously with your customers, users, other DIT teams, DIT service managers and supplier to maintain IT services and improve existing services. About us DIT at LTHT is More ❯

Service Management Consultant (SC) We are seeking an experienced IT Service Management Consultant to lead the design and implementation of service operating models that support a modern, product - centric organisation. This role would require a strategic thinker with strong ITIL expertise and a passion for driving service excellence across IT Teams Rate - £500.00 per … day outside ir35 Location - London - once a week onsite Duration - 6 Months Key Responsibilities Design and architect end-to-end IT service operating models aligned with a product-centric approach. Consult with business and IT stakeholders to assess, improve, and implement ITIL-aligned practices. Conduct maturity assessments and gap analyses against current ITIL practices and develop actionable roadmaps. Advise … on metrics, KPIs, and reporting frameworks to measure service performance, customer satisfaction, and regulatory compliance. Support the enhancement of ITSM tooling (e.g., ServiceNow) to align with ITIL best practices and evolving business needs. Drive organisational change and user adoption through effective stakeholder engagement and communication strategies. Collaborate cross-functionally with product teams, change managers, and service owners to More ❯

Manager with strong ITIL knowledge to support a large-scale Defence programme. The successful candidate will oversee the transition of services into the live environment, ensuring alignment with ITIL Service Management principles and Defence standards. Key Responsibilities: Manage the end-to-end project lifecycle, ensuring timely delivery of workstreams in line with programme objectives. Lead service transition … activities and ensure Operational Acceptance Criteria (OAC) is achieved. Engage and coordinate with key stakeholders, including Service Architects, PMs, suppliers, the Service Centre, and the Service Transition Board (STB). Ensure adherence to the Service Management Framework (SMF) and relevant ITIL processes (Change, Release, Incident, Problem, Configuration, etc). Identify, manage and mitigate project risks … and Experience: Proven experience managing complex IT or software projects within a Defence or highly regulated environment. Strong understanding and hands-on application of ITIL (preferably v4) within live service or service transition projects. Experience working with MOD stakeholders or similar government organisations. Excellent communication and stakeholder engagement skills. Comfortable operating in a hybrid environment, attending Corsham site More ❯

Service Delivery Manager - Service Catalogue and Integration Management - Must have Active SC Clearance Are you a driven and experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military Operations both at home … a dynamic environment, collaborating with the Customer Authority to provide essential Level 3 and Level 4 Technical Engineering , a technical Helpdesk , and Logistics Support , including Obsolescence and Asset Availability Management . You will play a key role in service management for the wider user community. What You'll Be Doing: Overseeing Service Delivery Management to … ensure seamless operations. Building and maintaining strong customer relationships in a highly collaborative environment. Producing internal and external reports to track performance and service improvements. Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements. Providing technical direction and understanding of customer topology and service infrastructure. Managing and enforcing security processes and procedures to maintain More ❯

Salesforce Technical Architect - Field Service Management 6 Month contract initially Based: Hybrid - Maximum of 3 days p/w - Coventry Rate: £Market rates p/d (via Umbrella company) We have a great opportunity with a world leading organisation where you will be provided with all of the support and development to succeed. A progressive organisation where you … can really make a difference. We have a great opportunity for a highly experienced Salesforce Technical Architect - Field Service Management to join the team. The Salesforce Technical Architect will consider the HD architecture and the culture of the organisation along with the operating model and factor this into their solution selection and design. They will challenge themselves to … solution for a given set of requirements and articulate the trade-offs involved in choosing one solution over another. Key Responsibilities: 1.Lead the design and implementation of Salesforce Field Service solutions, ensuring alignment with business objectives and technical best practices. 2.Guide architecture decisions for integrations, data migrations, data models, customizations, and platform performance optimization. 3.Conduct code reviews to assess More ❯

in InterSystems HealthShare and HealthConnect to troubleshoot and resolve application issues, with a strong emphasis on EMPI, PD, Integration engine, and IRIS. Implement and oversee ITIL processes to enhance service management and delivery within the organisation. Collaborate with various departments to ensure alignment with service management goals and objectives. Qualifications: Proven experience in leading a small … team of app support engineers. Significant experience in service management within a large organisation. Required expertise in development with InterSystems HealthShare and HealthConnect, alongside a strong understanding of EMPI, PD, Integration engine, and IRIS. More ❯

in InterSystems HealthShare and HealthConnect to troubleshoot and resolve application issues, with a strong emphasis on EMPI, PD, Integration engine, and IRIS. Implement and oversee ITIL processes to enhance service management and delivery within the organisation. Collaborate with various departments to ensure alignment with service management goals and objectives. Qualifications: Proven experience in leading a small … team of app support engineers. Significant experience in service management within a large organisation. Required expertise in development with InterSystems HealthShare and HealthConnect, alongside a strong understanding of EMPI, PD, Integration engine, and IRIS. More ❯

Overview Wincanton is recruiting for a Level 2 Service Desk Analyst to join the team in our Chippenham Head Office for a 12 month FTC. The Level 2 Service Desk Analyst is a function within the Service Desk providing 2nd level support including Event Management, Application and Infrastructure Support as well as providing a single first … such the successful candidate will have a broad range of technical skills and a proactive attitude willing to make this role their own, as well as a strong customer service mindset and can do attitude. Service Desk Hours of work Mon-Fri 07:0019:00 based in our Chippenham Head Office The 2nd line team primarily work … occasional travel may also be required for site visits or tech bars. How will you contribute? Responsible for providing 2nd level support for operational services in line with the Service Level Agreements Responsible for SOX compliance reporting and auditing Responsible for maintenance/housekeeping of Wincanton user and asset estate Following and enhancing ITIL processes (Event, Problem, Knowledge, Change More ❯

of the year. Job Responsibilities Undertake all team activities in line with client wider strategy, Crypto strategy and departmental goals. Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Maintain accurate environment documentation, process and device categorisation. Provide ongoing assurance that risk and compliance requirements are being conducted to a satisfactory level … are evidenced to a required level. Generation of Key Components across various platforms (including IBM, Tandem, Unix) together with management of Cryptographic infrastructure. SSH Key Management, Certificate management, HSM configuration/installation/support Incident management, Change management, ITIL Ensure the integrity and availability of cryptographic and key management services to business functions and … activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Support with resourcing, scheduling and distribution of work requests for HSM and Key management. Work closely with dates More ❯

Service Introduction/Service Transition Manager, Hybrid Service Introduction/Service Transition Manager required for a leading private sector organisation based in West London. The successful candidate will have a thorough knowledge in all aspects of Service Transition and Introduction Lifecycle. Experience working within large corporate organisations with multiple business units spread across multiple locations … required. In addition, you will need to have experience in the following:- Knowledge of Project Management Principles General Knowledge of IT Infrastructure Technologies In depth understanding of Service Management principles e.g. Change and Release management A recent ITIL accreditation preferred Outstanding Stakeholder Management skills Please note, engagement is via umbrella company only; all tax and More ❯

ready to make a real impact and be part of something truly extraordinary? At NHS Blood & Transplant, we are embarking on an exciting journey of transformation, enhancing our IT service provision to set new standards of excellence. You will have the opportunity to help shape and subsequently deliver the strategic vision of being the best organisation of its type … in the world. As a key member of a specialist team, you will be given considerable scope to develop the services provided by the Service Management team which are fundamental to NHS Blood & Transplant providing lifesaving and improving services on an unprecedented level. This varied hybrid role will be a mixture of home working and NHSBT centre base … services providing job satisfaction that is second to none. What can be better than saving or improving a life? Main duties of the job Responsibilities will include: Supporting the Service Manager in Change Evaluation and Change Management activities to ensure impact of change requests are fully understood and planned for accordingly. Releasing and Deployment of new versions of More ❯

immediate start and the potential to extend. This role will play a key part in strengthening the link between IT and business focused on delivering accurate, timely and informative management reporting, while measuring and improving end-to-end experience of IT services. You'll work closely with teams across the organisation to understand user needs, surface pain points, and … insight, empathy and effectiveness. You'll need to be comfortable engaging with colleagues at all levelsincluding managers and aboveand confident using data, feedback and reporting to help drive continuous service improvement. Key Responsibilities: Act as a key point of contact between IT and internal teamsbuilding trusted working relationships with colleagues at all levels, including senior leadership Identify patterns in … colleague feedback and technology pain points, using data and insights to inform priorities for service improvement Work closely with IT service managers to interpret performance trends and user sentiment, supporting strategic decisions with well-evidenced reporting Coordinate and deliver structured management information and dashboards, ensuring reporting is timely, accurate and aligned with stakeholder expectations Support the introduction More ❯

aligned technology strategy that sets a clear direction for IT. Design an enterprise architecture roadmap that is scalable, secure, and adaptive to changing organisational needs. Ensure technology decisions support service delivery, data-driven operations, and long-term cost efficiency. Technology Governance & Operating Model Transformation Standardise and simplify technology governance, policies, and processes to reflect a modern, strategic IT function. … Embed frameworks such as: ISO/IEC 27001: The international standard for information security management systems (ISMS), ensuring data confidentiality, integrity, and availability. ITIL (Information Technology Infrastructure Library): A framework for standardising IT service management practices and aligning them with business needs. Shift IT's organisational role from a back-office support service to an integrated … to reduce cost and complexity. Oversee the consolidation of the IT environment, supporting migration towards a unified operating ecosystem (currently a mix of Microsoft and Google platforms). Relationship Management Lead and be responsible for overall implementation of the architecture and technology deliverables, fostering a culture of collaboration across IT and business teams to identify and address IT business More ❯

1st October 2025 Duration: 12 Months Up to 500/day (Inside IR35) SC Clearance Required A leading defence organisation is seeking an experienced Availability Manager to join its Service Management function. You'll be responsible for ensuring platform availability and capacity, driving continuous service improvement, and supporting key ITIL practices including Capacity, Availability, SACM, ITSCM, and … Service Level Management. Key Responsibilities: Manage and maintain ITIL 4-aligned Availability and Capacity Management practices Analyse performance trends and produce availability metrics Identify and implement service improvement opportunities Collaborate with technical teams to meet performance targets Support risk mitigation and resilience planning Essential Skills: Strong background in availability/capacity management in ITIL environments Proficiency … with performance monitoring and reporting tools Solid understanding of IT infrastructure and cloud platforms Excellent stakeholder engagement and communication skills SC clearance Desirable: Experience with MoD service environments ITIL 4 certification (especially High Velocity IT or Drive Stakeholder Value) Familiarity with Lean, Six Sigma, or other CSI methodologies People Source Consulting Ltd is acting as an Employment Business in More ❯

members and other Digital Services staff. Interpret and analyse complex technical data to produce reports for the Technical Support Team Leader. Accurate, concise recording of Incident actions within the Service Management software. Record appropriate resolution details in the service management software, selecting the relevant resolution categories Assist in reactive and pro-active problem management activities … as defined by the Problem Manager. To be fully conversant with the Infrastructure and system management utilities. Performing advanced hardware support and troubleshooting where necessary. Check/review virus signatures workstations and mobile devices, ensuring updates are being deployed as required. As required, provide technical input into key projects and also manage internal Systems project work Create, update and … post holder may be asked to deputise for the Technical Support Team Leader, attending meetings, producing reports etc. Be an escalation point for the Technical Support team, Network and Service Desk teams. Technically Support all aspects of devices and also proactively under direction of the Technical Support Team Leader Assume a technical lead role on short/long term More ❯

as a 3rd Line Cloud Support Network Engineer. This role is crucial for assisting a high-profile user community, involving daily interactions with customers and stakeholders, and utilising IT Service Management Toolsets. Monitoring of Event Management tooling, triage, and escalation are critical aspects of this position. Day-to-day of the role: Assist in the monitoring and … management of network operations using Event Management tooling. Provide high-level technical support and troubleshooting for network issues. Engage daily with customers and stakeholders using the IT Service Management Toolset. Triage and escalate issues as necessary to ensure rapid resolution. Maintain and manage network security protocols and configurations. Required Skills & Qualifications: Proficiency with VCenter NSX-T. … Experience with Cisco Firepower Management Centre. Strong knowledge of Cisco IOS. Familiarity with Cisco ISE. Experience with Juniper Switches & JUNOS. Ability to use SolarWinds for network monitoring. Understanding of Active Directory and Windows Servers. Ability to work independently and as part of a team. Excellent problem-solving skills and attention to detail. Benefits: Competitive daily rate. Opportunity to work More ❯

Umbrella Engagement - Service Transition/Service Introduction Manager - 3 days on site in the North West Successful candidate will have a thorough knowledge in all aspects of Service Transition/Introduction Lifecycle. In addition - the successful candidate will need to have experience in the following; Knowledge of Project Management Principles General Knowledge of IT Infrastructure Technologies … In depth understanding of Service Management principles eg Change and Release management - ideally holding a recent ITIL accreditation Outstanding Stakeholder Management skills Highly likely to have worked as a Transition/Introduction Manager in medium/large sized fast paced organisations with multiple business units spread across multiple locations Reasonable Adjustments: Respect and equality are core More ❯

be a hybrid role that will be based in Birmingham. Our client is seeking a Technical Author to be part of the new Technology, Data and Innovation (TDI) Operations Management (OM) central audit governance team. You will collaborate with ITIL service management SMEs to create robust audit related documentation to support the timely closure of internal and … external/regulatory findings. You will use your advanced documentation skills to articulate and evidence the work completed, in order to satisfy internal risk management scrutiny and demonstrate to auditors and regulators that the findings have been remediated. You will be responsible for owning and managing all aspects of the documentation’s production throughout its lifecycle. Responsibilities Work in … close collaboration with IT service management process owners and SMEs to create robust documentation to support the timely closure of internal and external audit findings Determine the full list of artifacts required to evidence the remediation of audit findings, and create and own the plan to ensure their timely production Track the production of the supporting artifacts and More ❯

services, users, and authorizations 2. Setup BTP and BTP IS 3. Working in Agile methodology 4. Understanding business requirements 5. Understanding of SAP ERP & BTP 6. Account and Subaccount Management 7. User and Authorization Management 8. Service Management 9. Environment Management 10. Connectivity and Integration 11. Security and Compliance 12. Monitoring and Logging 13. Backup … and Recovery 14. Updates and Patches Key Skills & Experience: * Cost Management * Technical knowledge on SAP BTP administration * 6+ years of relevant experience * Experience with large global organizations. * Experience in problem analysis and troubleshooting on SAP BTP * Working with BTP IS * Should contribute to a mixed workshop process * Onsite work experience in SAP BTP setup project * Prior experience to work More ❯

Umbrella Engagement - 6 Months - £625/day - 3 days on site in the NW Must have outstanding Communication Skills and have significant experience of working in all aspects in Service Transition/Service Introduction in fast paced Medium/Large sized Organisations. In addition to this the ideal candidates will have an understanding of Infrastructure Technologies A knowledge … of Project Management Lifecycle Recent Accreditation within Service Management (ITIL) Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to More ❯