Service Management Contracts in England

Service Management
UK > England

The following table provides summary statistics for contract job vacancies advertised in England with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 25 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
25 May 2024
Same period 2023 Same period 2022
Rank 86 84 107
Rank change year-on-year -2 +23 +26
Contract jobs citing Service Management 921 1,327 1,812
As % of all contract jobs advertised in England 2.52% 2.78% 2.57%
As % of the Processes & Methodologies category 2.93% 3.09% 2.83%
Number of daily rates quoted 624 973 1,257
10th Percentile £275 £250 £200
25th Percentile £425 £406 £400
Median daily rate (50th Percentile) £519 £513 £525
Median % change year-on-year +1.17% -2.38% +10.53%
75th Percentile £600 £638 £619
90th Percentile £700 £743 £688
UK median daily rate £525 £501 £525
% change year-on-year +4.79% -4.57% +10.53%
Number of hourly rates quoted 17 30 75
10th Percentile £12.53 £17.45 £11.36
25th Percentile £15.17 £18.80 £14.30
Median hourly rate £17.72 £51.75 £20.00
Median % change year-on-year -65.76% +158.75% -13.83%
75th Percentile £20.74 £65.00 £28.00
90th Percentile £27.70 £98.50 £53.70
UK median hourly rate £17.72 £51.75 £20.50
% change year-on-year -65.76% +152.44% -13.55%

All Process and Methodology Skills
England

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in England with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 31,431 42,926 64,002
As % of all contract IT jobs advertised in England 86.01% 89.99% 90.85%
Number of daily rates quoted 20,589 30,110 45,551
10th Percentile £300 £325 £331
25th Percentile £413 £449 £431
Median daily rate (50th Percentile) £525 £550 £540
Median % change year-on-year -4.55% +1.85% +8.00%
75th Percentile £650 £675 £650
90th Percentile £750 £769 £750
UK median daily rate £525 £550 £535
% change year-on-year -4.55% +2.80% +8.08%
Number of hourly rates quoted 2,282 1,521 1,725
10th Percentile £12.86 £10.63 £12.50
25th Percentile £15.96 £15.99 £15.25
Median hourly rate £36.50 £37.50 £25.00
Median % change year-on-year -2.67% +50.00% +11.11%
75th Percentile £61.20 £65.00 £49.25
90th Percentile £72.50 £75.00 £65.00
UK median hourly rate £36.05 £37.30 £25.68
% change year-on-year -3.36% +45.25% +9.28%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Management in England.

Daily rate trend for Service Management in England

Service Management
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Management in England over the 6 months to 25 May 2024.

Daily rate histogram for Service Management in England

Service Management
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Management in England.

Hourly rate trend for Service Management in England

Service Management
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Management in England over the 6 months to 25 May 2024.

Hourly rate histogram for Service Management in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the England region over the 6 months to 25 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London -30 321 £500 -4.76% 176
North of England +41 171 £493 +3.79% 65
South East -16 155 £575 +21.05% 118
South West +21 146 £500 -9.09% 46
North West +30 90 £493 +3.79% 34
Yorkshire +14 71 £550 +15.79% 22
Midlands +11 60 £468 -10.95% 61
East of England -13 48 £525 +90.91% 32
West Midlands -3 33 £458 +1.67% 39
East Midlands +9 26 £480 -18.30% 20
North East +14 10 £463 +49.19% 14
Service Management
UK

Service Management
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 64 (6.95%) Confluence
2 56 (6.08%) SharePoint
3 39 (4.23%) Microsoft Exchange
4 30 (3.26%) SharePoint Server
5 9 (0.98%) CMS
6 3 (0.33%) Adobe Experience Manager
6 3 (0.33%) Skype for Business
7 2 (0.22%) Exchange Server 2007
7 2 (0.22%) Exchange Server 2010
8 1 (0.11%) Apache
8 1 (0.11%) IBM HTTP Server
8 1 (0.11%) IIS
8 1 (0.11%) Tomcat
8 1 (0.11%) WebSphere
8 1 (0.11%) WebSphere Application Server
8 1 (0.11%) WebSphere Portal
Applications
1 60 (6.51%) Microsoft Office
2 31 (3.37%) Microsoft Excel
3 12 (1.30%) Microsoft PowerPoint
4 8 (0.87%) Microsoft Project
5 7 (0.76%) MS Visio
6 4 (0.43%) Spreadsheet
7 2 (0.22%) Chatbot
7 2 (0.22%) Gliffy
Business Applications
1 32 (3.47%) Remedy ITSM
2 11 (1.19%) SAP S/4HANA
3 6 (0.65%) SAP ERP
4 4 (0.43%) Maximo
5 3 (0.33%) Remedy AR System
5 3 (0.33%) Shopify
6 2 (0.22%) Relativity
6 2 (0.22%) SystmOne
6 2 (0.22%) Veritas eDiscovery
7 1 (0.11%) Cloudability
7 1 (0.11%) SAP HCM
7 1 (0.11%) SAP MM
7 1 (0.11%) Sparx Enterprise Architect
Cloud Services
1 157 (17.05%) Azure
2 79 (8.58%) Microsoft 365
3 54 (5.86%) AWS
4 49 (5.32%) Power Platform
5 31 (3.37%) Azure Stack
5 31 (3.37%) SaaS
6 27 (2.93%) Entra ID
7 24 (2.61%) GCP
8 20 (2.17%) Azure Monitor
9 19 (2.06%) Azure DevOps
10 18 (1.95%) Azure Storage
11 13 (1.41%) IaaS
11 13 (1.41%) PaaS
12 11 (1.19%) OneDrive
13 10 (1.09%) Serverless
14 8 (0.87%) PowerApps
15 6 (0.65%) Amazon EC2
15 6 (0.65%) AWS Lambda
15 6 (0.65%) Google Workspace
15 6 (0.65%) OpenShift
Communications & Networking
1 68 (7.38%) Firewall
2 30 (3.26%) BGP
2 30 (3.26%) DNS
3 29 (3.15%) DHCP
4 16 (1.74%) Network Security
5 13 (1.41%) VPN
5 13 (1.41%) WAN
6 12 (1.30%) LAN
7 10 (1.09%) HTTPS
8 8 (0.87%) Skype
8 8 (0.87%) Wireless
9 6 (0.65%) Cisco ASA
9 6 (0.65%) Cisco ISE
9 6 (0.65%) VSAN
10 5 (0.54%) AMQP
10 5 (0.54%) SAN
11 4 (0.43%) TCP/IP
12 3 (0.33%) BIG-IP
12 3 (0.33%) SMTP
13 2 (0.22%) Radio Access Network
Database & Business Intelligence
1 44 (4.78%) Power BI
2 14 (1.52%) Big Data
3 12 (1.30%) SQL Server
4 10 (1.09%) Data Lake
4 10 (1.09%) Relational Database
4 10 (1.09%) Tableau
5 6 (0.65%) Amazon RDS
5 6 (0.65%) InfluxDB
6 5 (0.54%) Data Mining
6 5 (0.54%) GIS
7 4 (0.43%) Azure SQL Database
7 4 (0.43%) MySQL
7 4 (0.43%) Oracle Reports
7 4 (0.43%) Tableau Server
8 3 (0.33%) Metadata
8 3 (0.33%) PostgreSQL
8 3 (0.33%) SAP HANA
9 2 (0.22%) Electronic Patient Records
9 2 (0.22%) Flink
9 2 (0.22%) SQL Server Integration Services
Development Applications
1 78 (8.47%) JIRA
2 8 (0.87%) Sonatype Nexus
3 7 (0.76%) Robot Framework
4 6 (0.65%) Jenkins
5 5 (0.54%) Git
6 3 (0.33%) Maven
7 2 (0.22%) HP UFT
7 2 (0.22%) Hudson
7 2 (0.22%) LoadRunner
7 2 (0.22%) Visual Studio
8 1 (0.11%) GitLab
8 1 (0.11%) IBM UrbanCode
8 1 (0.11%) Selenium
8 1 (0.11%) SonarQube
8 1 (0.11%) Team Foundation Server
8 1 (0.11%) TestRail
General
1 331 (35.94%) Social Skills
2 136 (14.77%) Finance
3 117 (12.70%) Public Sector
4 112 (12.16%) Analytical Skills
5 56 (6.08%) Banking
6 29 (3.15%) Legal
7 28 (3.04%) Telecoms
8 27 (2.93%) Organisational Skills
8 27 (2.93%) Presentation Skills
9 18 (1.95%) Retail
10 14 (1.52%) Influencing Skills
10 14 (1.52%) Marketing
11 11 (1.19%) Military
12 10 (1.09%) Law
12 10 (1.09%) Local Government
13 8 (0.87%) Manufacturing
14 6 (0.65%) Back Office
14 6 (0.65%) French Language
15 5 (0.54%) Documentation Skills
15 5 (0.54%) Electronics
Job Titles
1 173 (18.78%) Analyst
2 122 (13.25%) Architect
3 120 (13.03%) Service Manager
4 69 (7.49%) Service Architect
5 63 (6.84%) Service Analyst
6 44 (4.78%) Consultant
7 43 (4.67%) Developer
8 40 (4.34%) IT Manager
8 40 (4.34%) Senior
9 36 (3.91%) Business Analyst
9 36 (3.91%) Lead
9 36 (3.91%) Service Transition Manager
9 36 (3.91%) Transition Manager
10 35 (3.80%) Delivery Manager
10 35 (3.80%) IT Analyst
11 34 (3.69%) IT Services Manager
11 34 (3.69%) Support Engineer
12 33 (3.58%) Support Analyst
13 28 (3.04%) Service Desk Analyst
14 27 (2.93%) Service Delivery Manager
Libraries, Frameworks & Software Standards
1 35 (3.80%) Web Services
2 19 (2.06%) ARM Templates
3 12 (1.30%) CSS
4 11 (1.19%) REST
5 10 (1.09%) Middleware
6 9 (0.98%) HTML
7 8 (0.87%) AngularJS
7 8 (0.87%) RabbitMQ
8 7 (0.76%) .NET
9 5 (0.54%) Flash
9 5 (0.54%) Twitter Bootstrap
10 4 (0.43%) J2EE
11 3 (0.33%) jQuery
11 3 (0.33%) Kafka
11 3 (0.33%) LDAP
11 3 (0.33%) Sass
11 3 (0.33%) SOAP
11 3 (0.33%) Spring
11 3 (0.33%) Spring MVC
11 3 (0.33%) VML
Miscellaneous
1 82 (8.90%) Management Information System
2 59 (6.41%) CMDB
3 42 (4.56%) PKI
4 32 (3.47%) Private Cloud
4 32 (3.47%) Self-Motivation
5 31 (3.37%) Virtual Team
6 24 (2.61%) Data Centre
7 14 (1.52%) Onboarding
7 14 (1.52%) Product Ownership
8 12 (1.30%) Linux Command Line
9 8 (0.87%) Clustering
10 6 (0.65%) NHS
10 6 (0.65%) Operational Technology
11 5 (0.54%) Enterprise Software
11 5 (0.54%) SCADA
12 4 (0.43%) Analytical Mindset
12 4 (0.43%) Driving Licence
12 4 (0.43%) Smartphone
13 3 (0.33%) Data Protection Act
13 3 (0.33%) Digital Signage
Operating Systems
1 146 (15.85%) Windows
2 64 (6.95%) Windows Server
3 61 (6.62%) Linux
4 47 (5.10%) Windows 10
5 43 (4.67%) Windows Server 2019
6 40 (4.34%) Windows Server 2016
7 22 (2.39%) Windows Server 2012
8 18 (1.95%) Windows NT
9 17 (1.85%) Apple iOS
10 14 (1.52%) Unix
11 6 (0.65%) Mac OS
12 5 (0.54%) Android
13 2 (0.22%) CentOS
13 2 (0.22%) Red Hat Enterprise Linux
13 2 (0.22%) VMS
13 2 (0.22%) Windows 7
14 1 (0.11%) Solaris
14 1 (0.11%) Windows Server 2008
14 1 (0.11%) zOS
Processes & Methodologies
1 491 (53.31%) ITIL
2 343 (37.24%) ITSM
3 185 (20.09%) Agile
4 151 (16.40%) Problem-Solving
5 133 (14.44%) Service Delivery
6 117 (12.70%) Change Management
7 109 (11.83%) Continuous Improvement
8 107 (11.62%) Customer Service
9 93 (10.10%) Problem Management
10 87 (9.45%) Incident Management
10 87 (9.45%) Project Management
11 84 (9.12%) Asset Management
11 84 (9.12%) Service Design
12 77 (8.36%) DevOps
13 71 (7.71%) Stakeholder Management
14 67 (7.27%) Configuration Management
15 66 (7.17%) Release Management
16 63 (6.84%) Mentoring
17 61 (6.62%) Project Delivery
18 58 (6.30%) Analytics
Programming Languages
1 58 (6.30%) PowerShell
2 44 (4.78%) SQL
3 25 (2.71%) C#
3 25 (2.71%) Python
4 20 (2.17%) Bicep
4 20 (2.17%) VB
4 20 (2.17%) VBScript
5 13 (1.41%) JavaScript
6 11 (1.19%) Java
7 8 (0.87%) Swift
8 6 (0.65%) Go
9 5 (0.54%) Shell Script
10 4 (0.43%) C
10 4 (0.43%) PL/SQL
11 3 (0.33%) Bash
11 3 (0.33%) C++
12 2 (0.22%) VB.NET
12 2 (0.22%) VBA
13 1 (0.11%) Apex Code
13 1 (0.11%) T-SQL
Qualifications
1 394 (42.78%) Security Cleared
2 244 (26.49%) SC Cleared
3 172 (18.68%) DV Cleared
4 90 (9.77%) Degree
5 34 (3.69%) ITIL Certification
6 28 (3.04%) ITIL Foundation Certificate
7 26 (2.82%) Microsoft Certification
8 21 (2.28%) BPSS Clearance
9 18 (1.95%) Cisco Certification
10 12 (1.30%) Computer Science Degree
11 11 (1.19%) AWS Certification
12 8 (0.87%) CCNA
12 8 (0.87%) Master's Degree
12 8 (0.87%) MCSE
13 6 (0.65%) CCNP
14 5 (0.54%) CCSA
14 5 (0.54%) JNCIA
14 5 (0.54%) VMware Certified Professional (VCP)
15 4 (0.43%) Chartered Engineer
15 4 (0.43%) MCITP
Quality Assurance & Compliance
1 44 (4.78%) SLA
2 31 (3.37%) Government Security Classifications
2 31 (3.37%) QA
3 23 (2.50%) ISO/IEC 20000
4 17 (1.85%) ISO/IEC 27001
5 13 (1.41%) Data Quality
6 10 (1.09%) JSP 440
7 7 (0.76%) RMADS
8 5 (0.54%) Cyber Essentials
8 5 (0.54%) NIST
8 5 (0.54%) PMO
9 4 (0.43%) GDPR
10 3 (0.33%) Accessibility
10 3 (0.33%) COBIT
10 3 (0.33%) NCSC
10 3 (0.33%) Sarbanes-Oxley
11 2 (0.22%) GxP
11 2 (0.22%) ISO 22301
11 2 (0.22%) ISO 9001
12 1 (0.11%) ISO/IEC 27002 (supersedes ISO/IEC 17799)
System Software
1 100 (10.86%) Active Directory
2 25 (2.71%) VMware Infrastructure
3 22 (2.39%) Virtual Desktop
4 19 (2.06%) Virtual Machines
5 18 (1.95%) Firmware
6 9 (0.98%) Docker
7 7 (0.76%) VMware NSX
8 6 (0.65%) VMware ESXi
9 5 (0.54%) vSphere
10 4 (0.43%) Microsoft Virtual Server
10 4 (0.43%) Virtual Servers
11 2 (0.22%) Hyper-V
12 1 (0.11%) BitLocker
12 1 (0.11%) NFS
12 1 (0.11%) XenDesktop
Systems Management
1 53 (5.75%) SCCM
2 43 (4.67%) SCOM
3 39 (4.23%) WSUS
4 33 (3.58%) Microsoft Intune
5 28 (3.04%) Kubernetes
6 27 (2.93%) Terraform
7 25 (2.71%) Ansible
8 21 (2.28%) Active Directory Federation Services
9 18 (1.95%) Sysprep
10 13 (1.41%) OPNET
11 10 (1.09%) Puppet
12 6 (0.65%) Grafana
12 6 (0.65%) Progress Chef
12 6 (0.65%) Prometheus
12 6 (0.65%) Systems Management Server (SMS)
12 6 (0.65%) vCenter Server
13 5 (0.54%) Docker Swarm
14 4 (0.43%) IBM BigFix
14 4 (0.43%) Single Sign-On
14 4 (0.43%) Tivoli
Vendors
1 209 (22.69%) Microsoft
2 155 (16.83%) ServiceNow
3 43 (4.67%) Atlassian
4 39 (4.23%) Remedy
5 27 (2.93%) SAP
6 25 (2.71%) VMware
7 20 (2.17%) Cisco
8 17 (1.85%) Google
9 16 (1.74%) Oracle
10 15 (1.63%) BMC
11 11 (1.19%) Apple
11 11 (1.19%) Dell
12 9 (0.98%) Okta
13 7 (0.76%) Cadence
13 7 (0.76%) CheckPoint
13 7 (0.76%) Citrix
13 7 (0.76%) Juniper
13 7 (0.76%) Salesforce
14 6 (0.65%) Blue Coat
14 6 (0.65%) Palo Alto