Service Management Contracts in England

Service Management
UK > England

The table below provides summary statistics for contract job vacancies advertised in England requiring Service Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Management over the 6 months leading up to 17 August 2025, comparing them to the same period in the previous two years.

6 months to
17 Aug 2025
Same period 2024 Same period 2023
Rank 81 90 84
Rank change year-on-year +9 -6 +16
Contract jobs citing Service Management 842 810 1,174
As % of all contract jobs advertised in England 3.03% 2.44% 2.66%
As % of the Processes & Methodologies category 3.34% 2.85% 2.98%
Number of daily rates quoted 503 569 854
10th Percentile £208 £225 £231
25th Percentile £350 £413 £400
Median daily rate (50th Percentile) £500 £525 £525
Median % change year-on-year -4.76% - -
75th Percentile £575 £600 £645
90th Percentile £685 £675 £743
UK median daily rate £486 £525 £520
% change year-on-year -7.38% +0.96% -0.95%
Number of hourly rates quoted 67 9 26
10th Percentile - £14.96 £17.00
25th Percentile £12.62 £18.50 £20.46
Median hourly rate £20.57 £26.00 £28.88
Median % change year-on-year -20.88% -9.96% +37.50%
75th Percentile £22.35 £28.75 £68.50
90th Percentile £50.10 £34.50 £132.50
UK median hourly rate £18.73 £27.50 £41.88
% change year-on-year -31.89% -34.33% +97.17%

All Process and Methodology Skills
England

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in England.

Contract vacancies with a requirement for process or methodology skills 25,246 28,459 39,419
As % of all contract IT jobs advertised in England 90.80% 85.86% 89.31%
Number of daily rates quoted 16,075 18,539 27,553
10th Percentile £300 £313 £320
25th Percentile £404 £425 £438
Median daily rate (50th Percentile) £513 £525 £550
Median % change year-on-year -2.38% -4.55% -
75th Percentile £627 £650 £663
90th Percentile £738 £756 £759
UK median daily rate £500 £525 £544
% change year-on-year -4.76% -3.49% -1.09%
Number of hourly rates quoted 1,446 1,610 1,372
10th Percentile £14.20 £14.16 £14.25
25th Percentile £17.87 £18.25 £18.88
Median hourly rate £25.15 £43.00 £40.85
Median % change year-on-year -41.51% +5.28% +54.13%
75th Percentile £50.69 £65.00 £65.00
90th Percentile £70.00 £75.00 £77.50
UK median hourly rate £25.15 £40.94 £41.27
% change year-on-year -38.57% -0.80% +55.74%

Service Management
Job Vacancy Trend in England

Job postings citing Service Management as a proportion of all IT jobs advertised in England.

Job vacancy trend for Service Management in England

Service Management
Contractor Daily Rate Trend in England

3-month moving average daily rate quoted in jobs citing Service Management in England.

Daily rate trend for Service Management in England

Service Management
Daily Rate Histogram in England

Daily rate distribution for jobs citing Service Management in England over the 6 months to 17 August 2025.

Daily rate histogram for Service Management in England

Service Management
Contractor Hourly Rate Trend in England

3-month moving average hourly rates quoted in jobs citing Service Management in England.

Hourly rate trend for Service Management in England

Service Management
Hourly Rate Histogram in England

Hourly rate distribution of jobs citing Service Management in England over the 6 months to 17 August 2025.

Hourly rate histogram for Service Management in England

Service Management
Contract Job Locations in England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the England region over the 6 months to 17 August 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
London -9 248 £500 - 195
North of England -1 184 £449 -10.30% 116
South West +26 134 £525 - 47
North West +18 112 £470 -4.61% 56
South East 0 108 £500 -16.39% 110
Midlands +31 93 £500 - 73
West Midlands +32 75 £515 +11.35% 56
Yorkshire -16 66 £353 -35.91% 44
East of England +23 43 £550 +4.76% 24
East Midlands +4 18 £300 -40.00% 15
North East -6 6 £195 -60.00% 16
Service Management
UK

Service Management
Co-occurring Skills and Capabilities in England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 49 (5.82%) Confluence
2 41 (4.87%) Microsoft Exchange
3 24 (2.85%) SharePoint
4 17 (2.02%) Apache
5 11 (1.31%) WebLogic
6 10 (1.19%) WebSphere
7 9 (1.07%) IIS
8 6 (0.71%) Skype for Business
9 3 (0.36%) CMS
10 2 (0.24%) Apache Solr
11 1 (0.12%) Anypoint
11 1 (0.12%) JBoss
11 1 (0.12%) Oracle Self-Service HR
11 1 (0.12%) Oracle Workflow
11 1 (0.12%) SAS
11 1 (0.12%) Umbraco
11 1 (0.12%) WebSphere Application Server
Applications
1 89 (10.57%) Microsoft Office
2 32 (3.80%) Microsoft Excel
3 20 (2.38%) MS Visio
4 15 (1.78%) Microsoft PowerPoint
5 3 (0.36%) Microsoft Project
6 2 (0.24%) Adobe Illustrator
6 2 (0.24%) Chatbot
6 2 (0.24%) Photoshop
7 1 (0.12%) Camtasia
7 1 (0.12%) Final Cut Pro
Business Applications
1 19 (2.26%) Remedy ITSM
2 9 (1.07%) Oracle ERP
2 9 (1.07%) SAP S/4HANA
3 7 (0.83%) assyst
3 7 (0.83%) Maximo
4 4 (0.48%) Dynamics CRM
4 4 (0.48%) Salesforce CRM
4 4 (0.48%) Workday HCM
5 3 (0.36%) SAP ERP
5 3 (0.36%) SAP LE
5 3 (0.36%) SAP WM
6 2 (0.24%) Cloudability
6 2 (0.24%) ResourceLink
7 1 (0.12%) IBM Planning Analytics
7 1 (0.12%) Oracle EBS
7 1 (0.12%) Oracle EBS R12
7 1 (0.12%) Remedy AR System
7 1 (0.12%) SAP HR
7 1 (0.12%) SAP PM
7 1 (0.12%) SAP SM
Cloud Services
1 91 (10.81%) Azure
2 90 (10.69%) Microsoft 365
3 57 (6.77%) AWS
4 33 (3.92%) Entra ID
5 29 (3.44%) Power Platform
6 25 (2.97%) Azure DevOps
7 18 (2.14%) Azure Monitor
7 18 (2.14%) GCP
8 17 (2.02%) SaaS
9 12 (1.43%) PowerApps
10 9 (1.07%) Google Workspace
10 9 (1.07%) Power Automate
11 7 (0.83%) Azure Sentinel
11 7 (0.83%) GitHub
12 6 (0.71%) Dynamics 365
13 5 (0.59%) Azure AKS
13 5 (0.59%) Lucidchart
14 4 (0.48%) Amazon S3
14 4 (0.48%) OneDrive
14 4 (0.48%) PaaS
Communications & Networking
1 63 (7.48%) Firewall
2 37 (4.39%) VPN
3 36 (4.28%) DNS
4 33 (3.92%) WAN
5 27 (3.21%) LAN
6 24 (2.85%) Network Security
7 21 (2.49%) DHCP
8 18 (2.14%) BGP
9 14 (1.66%) Wi-Fi
10 13 (1.54%) Skype
11 12 (1.43%) TCP/IP
11 12 (1.43%) Wireless
12 10 (1.19%) MPLS
12 10 (1.19%) Unified Communications
13 9 (1.07%) Cisco IOS
13 9 (1.07%) OSPF
14 7 (0.83%) IPsec
14 7 (0.83%) SD-WAN
15 6 (0.71%) EIGRP
15 6 (0.71%) RIP
Database & Business Intelligence
1 21 (2.49%) Power BI
2 15 (1.78%) SQL Server
3 11 (1.31%) DB2
4 8 (0.95%) Relational Database
5 7 (0.83%) Amazon RDS
5 7 (0.83%) MySQL
6 5 (0.59%) NoSQL
6 5 (0.59%) Oracle Database
6 5 (0.59%) Pentaho
6 5 (0.59%) Tableau
7 4 (0.48%) Elasticsearch
8 3 (0.36%) Data Mining
8 3 (0.36%) Oracle Reports
8 3 (0.36%) SQL Server Integration Services
9 2 (0.24%) Amazon Redshift
9 2 (0.24%) BigQuery
9 2 (0.24%) Data Warehouse
9 2 (0.24%) Looker
9 2 (0.24%) RDBMS
9 2 (0.24%) SQL Server Reporting Services
Development Applications
1 110 (13.06%) JIRA
2 12 (1.43%) Jenkins
3 10 (1.19%) Bitbucket
4 6 (0.71%) Git
4 6 (0.71%) GitLab
5 3 (0.36%) JMeter
5 3 (0.36%) LoadRunner
5 3 (0.36%) NeoLoad
6 2 (0.24%) ScriptRunner
7 1 (0.12%) SoapUI
7 1 (0.12%) Subversion
7 1 (0.12%) Team Foundation Server
7 1 (0.12%) Zephyr
General
1 321 (38.12%) Social Skills
2 140 (16.63%) Analytical Skills
3 124 (14.73%) Finance
4 99 (11.76%) Public Sector
5 58 (6.89%) Telecoms
6 48 (5.70%) Inclusion and Diversity
7 29 (3.44%) Manufacturing
7 29 (3.44%) Organisational Skills
8 28 (3.33%) Retail
9 26 (3.09%) Presentation Skills
10 24 (2.85%) Marketing
11 23 (2.73%) Legal
12 19 (2.26%) Banking
13 18 (2.14%) Military
14 17 (2.02%) Electronics
14 17 (2.02%) Police
15 14 (1.66%) Influencing Skills
16 11 (1.31%) Documentation Skills
17 10 (1.19%) Billing
18 7 (0.83%) Local Government
Job Titles
1 130 (15.44%) Analyst
2 90 (10.69%) Architect
3 83 (9.86%) Service Manager
4 59 (7.01%) Support Engineer
5 55 (6.53%) IT Support
6 54 (6.41%) Lead
7 49 (5.82%) Support Analyst
8 48 (5.70%) Senior
9 39 (4.63%) IT Manager
10 38 (4.51%) Service Architect
11 37 (4.39%) Developer
12 36 (4.28%) Consultant
13 31 (3.68%) Delivery Manager
14 30 (3.56%) Network Engineer
15 29 (3.44%) Project Manager
15 29 (3.44%) Service Delivery Manager
16 27 (3.21%) 2nd Line Support
16 27 (3.21%) Service Analyst
17 26 (3.09%) Administrator
17 26 (3.09%) Desktop Support
Libraries, Frameworks & Software Standards
1 31 (3.68%) .NET
2 27 (3.21%) SOAP
2 27 (3.21%) Web Services
3 26 (3.09%) HTML
4 23 (2.73%) CSS
5 19 (2.26%) REST
6 14 (1.66%) XML
7 13 (1.54%) RFC 2544
8 8 (0.95%) NETCONF
9 7 (0.83%) Flash
9 7 (0.83%) JSON
9 7 (0.83%) Lightning Web Components
9 7 (0.83%) Middleware
9 7 (0.83%) RESTCONF
10 6 (0.71%) AngularJS
10 6 (0.71%) OpenTelemetry
11 5 (0.59%) 802.1X
12 4 (0.48%) Ajax
12 4 (0.48%) RESTful
12 4 (0.48%) SAP PI
Miscellaneous
1 47 (5.58%) Management Information System
2 46 (5.46%) CMDB
3 40 (4.75%) Data Centre
4 25 (2.97%) iPhone
5 21 (2.49%) Onboarding
6 20 (2.38%) PKI
6 20 (2.38%) Smartphone
7 16 (1.90%) Self-Motivation
8 11 (1.31%) Cloud Native
8 11 (1.31%) Product Ownership
9 10 (1.19%) Fibre Optics
9 10 (1.19%) Mainframe
10 8 (0.95%) Enterprise Software
10 8 (0.95%) Public Cloud
11 7 (0.83%) Clustering
11 7 (0.83%) Data Protection Act
11 7 (0.83%) iPad
11 7 (0.83%) Video Conferencing
12 6 (0.71%) Driving Licence
12 6 (0.71%) Life Science
Operating Systems
1 135 (16.03%) Windows
2 37 (4.39%) Windows 10
3 35 (4.16%) Linux
4 32 (3.80%) Windows Server
5 28 (3.33%) Mac OS
6 26 (3.09%) Unix
7 16 (1.90%) Apple iOS
8 9 (1.07%) Android
9 5 (0.59%) Windows 7
10 4 (0.48%) Red Hat Enterprise Linux
10 4 (0.48%) Windows Server 2012
11 3 (0.36%) CatOS
11 3 (0.36%) Windows Server 2016
11 3 (0.36%) Windows Server 2019
12 2 (0.24%) AIX
12 2 (0.24%) HPUX
12 2 (0.24%) Solaris
12 2 (0.24%) VMS
12 2 (0.24%) Windows Server 2008
13 1 (0.12%) Mac OS X
Processes & Methodologies
1 451 (53.56%) ITIL
2 335 (39.79%) ITSM
3 155 (18.41%) Problem-Solving
4 150 (17.81%) Customer Service
5 143 (16.98%) Stakeholder Management
6 138 (16.39%) Service Delivery
7 135 (16.03%) Agile
8 124 (14.73%) Change Management
9 99 (11.76%) Continuous Improvement
10 82 (9.74%) Incident Management
11 81 (9.62%) Service Design
12 77 (9.14%) DevOps
13 74 (8.79%) Project Management
14 69 (8.19%) Stakeholder Engagement
15 67 (7.96%) Project Delivery
16 60 (7.13%) Problem Management
17 53 (6.29%) Migration
18 52 (6.18%) Computer Science
18 52 (6.18%) Decision-Making
19 51 (6.06%) Business Intelligence
Programming Languages
1 64 (7.60%) SQL
2 44 (5.23%) JavaScript
3 34 (4.04%) Python
4 31 (3.68%) PowerShell
5 16 (1.90%) C#
6 10 (1.19%) Java
7 8 (0.95%) Bash
8 7 (0.83%) Bicep
9 5 (0.59%) Kusto Query Language
9 5 (0.59%) VB
9 5 (0.59%) VBScript
10 2 (0.24%) Apex Code
11 1 (0.12%) ActionScript
11 1 (0.12%) ActionScript 2.0
11 1 (0.12%) C
11 1 (0.12%) Groovy
11 1 (0.12%) HiveQL
11 1 (0.12%) PL/SQL
11 1 (0.12%) TypeScript
11 1 (0.12%) VBA
Qualifications
1 291 (34.56%) Security Cleared
2 234 (27.79%) SC Cleared
3 109 (12.95%) Degree
4 56 (6.65%) ITIL Certification
5 46 (5.46%) DV Cleared
6 39 (4.63%) Cisco Certification
7 28 (3.33%) CCNP
8 26 (3.09%) Computer Science Degree
9 22 (2.61%) Microsoft Certification
10 15 (1.78%) A+ Certification
11 13 (1.54%) Azure Certification
11 13 (1.54%) BPSS Clearance
11 13 (1.54%) CCNA
11 13 (1.54%) PMP
12 12 (1.43%) VMware Certified Professional (VCP)
13 11 (1.31%) PMI Certification
14 7 (0.83%) ITIL Foundation Certificate
14 7 (0.83%) Master's Degree
15 6 (0.71%) AWS Certification
16 5 (0.59%) Oracle Certification
Quality Assurance & Compliance
1 65 (7.72%) SLA
2 34 (4.04%) ISO/IEC 20000
3 27 (3.21%) QA
4 15 (1.78%) GDPR
5 9 (1.07%) GxP
5 9 (1.07%) Sarbanes-Oxley
6 8 (0.95%) COBIT
7 6 (0.71%) GRC
8 5 (0.59%) NCSC
9 4 (0.48%) ISO/IEC 27001
10 3 (0.36%) Actionable Recommendations
10 3 (0.36%) Data Quality
11 2 (0.24%) Accessibility
11 2 (0.24%) HIPAA
11 2 (0.24%) ISO 9001
11 2 (0.24%) PCI DSS
11 2 (0.24%) PMO
12 1 (0.12%) California Consumer Privacy Act
12 1 (0.12%) NIST
System Software
1 87 (10.33%) Active Directory
2 36 (4.28%) VMware Infrastructure
3 21 (2.49%) VMware ESXi
4 11 (1.31%) VMware NSX
5 8 (0.95%) Virtual Desktop
6 5 (0.59%) Hyper-V
6 5 (0.59%) vSphere
7 4 (0.48%) BitLocker
8 2 (0.24%) Docker
8 2 (0.24%) Microsoft Virtual Server
8 2 (0.24%) Virtual Servers
9 1 (0.12%) Btrfs
9 1 (0.12%) Firmware
9 1 (0.12%) Virtual Machines
Systems Management
1 22 (2.61%) Ansible
2 21 (2.49%) Jamf Pro
2 21 (2.49%) vCenter Server
3 18 (2.14%) Kubernetes
4 16 (1.90%) Microsoft Intune
5 13 (1.54%) Grafana
5 13 (1.54%) Terraform
6 11 (1.31%) SCCM
7 8 (0.95%) NSN NetAct
7 8 (0.95%) Prometheus
8 7 (0.83%) WSUS
9 6 (0.71%) Puppet
9 6 (0.71%) Single Sign-On
10 5 (0.59%) HP ALM
10 5 (0.59%) Progress Chef
10 5 (0.59%) SCOM
11 4 (0.48%) OpenView
12 3 (0.36%) Active Directory Federation Services
12 3 (0.36%) Check_MK
13 2 (0.24%) VxRail
Vendors
1 212 (25.18%) ServiceNow
2 190 (22.57%) Microsoft
3 79 (9.38%) Cisco
4 44 (5.23%) Oracle
5 42 (4.99%) SAP
6 39 (4.63%) VMware
7 29 (3.44%) Atlassian
8 26 (3.09%) Remedy
9 25 (2.97%) Apple
9 25 (2.97%) IBM
10 24 (2.85%) Google
11 22 (2.61%) Juniper
12 17 (2.02%) Salesforce
13 16 (1.90%) Splunk
14 12 (1.43%) Dynatrace
15 11 (1.31%) BMC
16 10 (1.19%) AppDynamics
16 10 (1.19%) SolarWinds
17 9 (1.07%) CheckPoint
17 9 (1.07%) HP