3 of 3 Contract Customer Experience Jobs in Hampshire

will drive operational excellence, manage service performance, and help shape long-term account success. Responsibilities include: Develop and maintain strong relationships with senior customer stakeholders, acting as a trusted advisor. Take ownership of the overall customer experience and service delivery performance. Lead regular service reviews, governance meetings … account performance, risks, and dependencies, ensuring proactive management of service delivery challenges. Support strategic account planning and contribute to the growth and development of customer relationships. Collaborate with internal stakeholders to deliver high-quality outcomes and long-term value for customers. Ensure compliance with relevant security, governance, and operational ...

Management System (HMS) transformation programme. The project will replace multiple legacy systems with a modern cloud-hosted platform, improving services, data quality, compliance, and customer experience for over 15,000 households across Portsmouth. Key Responsibilities Lead the full lifecycle delivery of the HMS transformation programme from mobilisation through … integrations, testing, cutover planning, organisational readiness, and transition into BAU support. Ensure compliance with IT governance, GDPR, cyber security, and housing regulatory requirements. Essential Experience Proven experience delivering complex IT and digital transformation projects, ideally within Housing or Local Government. Experience with Housing Management Systems such ...

roles to spearhead large-scale, mission-critical environments. This is a fantastic opportunity to shape strategic roadmaps, lead multi-skilled teams, and drive transformative customer experiences. What you'll be doing: * Leading the technical delivery of managed service components from design through to deployment and live operation. * Collaborating with … delivery areas. * Acting as the technical authority, providing leadership to teams and stakeholder engagement. * Ensuring architecture governance, compliance, and the integrity of customer environments. * Reporting to the Solution Lead and working within an agile, collaborative environment. What you'll bring: * Proven experience in delivering secure, resilient, large-scale ...