6 of 6 Contract Customer Service Jobs in Lancashire

Dynamics 365 Customer Service Specialist -Contract Dynamics 365 Customer Service Specialist required to support our public sector client to work across Dynamics 365, Power Platform, and Microsoft 365 environments, supporting BAU operations as well as driving enhancements and integrations. This is a hands-on role where you’ll be configuring, customising, and optimising the CRM platform … while also administering associated Microsoft 365 services. Dynamics 365 Customer Service Specialist -Contract- Key Responsibilities Configure & customise Dynamics 365 Customer Service (solutions, dashboards, views, tables, etc.) Manage and develop CMS change requests Monitor and improve performance using Dataverse Application Insights Build automation flows using Power Automate to reduce manual tasks Develop JavaScript WebResources to extend CRM … optimise performance Administer SharePoint & Teams (auto-attendance, call queues) Configure and maintain MSCRMAddons and other CRM enhancements Provide BAU support for CMS, SharePoint, Teams, and related services Dynamics 365 Customer Service Specialist – Experience required Strong hands-on experience with Dynamics 365 Customer Service Solid understanding of Power Platform (Power Automate, Dataverse) Strong JavaScript skills for CRM More ❯

Contract up to 24 Months The Role Responsible to the Deputy MIS Manager, working within the College's management information systems team, you will provide administration services and exceptional customer service to a range of customers and stakeholders. You will be required to complete a Level 3 Advanced Qualification in Business Administration with the duration of the contract. … hold a Level 2 qualification in English and maths and have experience of ICT systems including Microsoft Outlook, Word and PowerPoint. You should have a commitment to provide excellent customer service, good organisation and time management skills. You must also be willing to work flexibly to ensure all internal and external deadlines are met. Closing Date: Sunday More ❯

transformation initiatives to replace legacy call centre systems with modern, efficient technologies. - Collaborate with stakeholders to design and implement scalable contact centre solutions. - Monitor and improve operational performance, ensuring service levels and KPIs are consistently met. - Provide expert advice on best practices in contact centre management and customer engagement. - Manage vendor relationships and ensure seamless integration of outsourced … teams and manage multiple projects - Analytical skills to monitor performance metrics and drive improvements - Vendor and supplier management experience - Change management and training delivery - Strategic planning and operational execution - Customer experience and service excellence focus Software/Tools - Contact centre platforms (e.g. Genesys, Avaya, NICE) - CRM systems (e.g. Salesforce, Microsoft Dynamics) - Workforce management and analytics tools - Digital communication … channels (chat, email, social media platforms) Certifications & Standards - Relevant contact centre or customer service management certifications (desirable) - ITIL Foundation (desirable) - Project management qualifications (e.g. PRINCE2, Agile) beneficial but not essential More ❯

27th October 2025 at our Stratford London office Benefits include: Excellent pension plan (up to 6% double contribution), 28 days Annual Leave rising to 31 days with length of service + Bank Holidays, Westfield Health Cash Plan, non-contributory life assurance, up to 21 hours volunteering paid days, lifestyle benefits, Employee Assistance Programme and many more ... Early applications … bring: Demonstrated experience in business analysis and data storytelling, particularly within the housing association sector, with strong technical skills in Power BI and DAX. A commitment to delivering outstanding customer service, while promoting best practices in data and analytics across all stakeholder interactions. Proven ability to collaborate with stakeholders to define and implement clear, measurable KPIs aligned with More ❯

Contract up to 24 Months The Role Responsible to the Deputy MIS Manager, working within the College's management information systems team, you will provide administration services and exceptional customer service to a range of customers and stakeholders click apply for full job details More ❯

experienced on win11 and associated key office applications (eg outlook, OneDrive) o Experience in providing desk-side IT support or similar roles, with a focus on delivering high-quality customer service. o Ability to manage on-the-day configuration for users, following a documented set of steps as there is a level of complexity in the judicial device setup More ❯