6 of 6 Contract Customer Service Jobs in Lancashire

working in partnership with a leading global provider of ICT Services for the large enterprise and public sector markets. Job description * As a Customer Experience Specialist, you'll be responsible for delivering a first-class customer experience to help make NS&I the UK's most trusted savings … provider. Working in a fast-paced contact centre environment that has the customer at the heart of everything we do. A Customer Service Representative is someone that has a positive approach to customer service, good communication and computer skills, and is open to learning ...

technical assurance and defect resolution Work with architecture and engineering teams on Citrix solutions and infrastructure improvements Collaborate with wider technical teams and customer stakeholders Maintain strong customer service while working within established ITIL and service management processes Essential Skills & Experience Proven commercial experience working ...

across our UK Secure Client environments. As a multi-skilled 3rd Line Specialist, you will oversee the maintenance, expansion, and high-tier support of customer environments to ensure a seamless end-user experience. This position requires a proactive problem-solver who takes ownership of complex technical challenges, delivers robust … solutions, and places customer satisfaction at the forefront. The position is primarily onsite in Preston. Key Responsibilities: Serve as the primary technical escalation point and SME for Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem ...

verbal communication skills. Excellent people skills, including patience, empathy and consideration. Good IT skills, including Word, Excel, Outlook and other relevant systems. Strong customer service/customer care skills. Ability to supervise, organise and coordinate a team. Awareness of the needs of people with frailty, disabilities ...

experienced IT Support Engineer to join a busy on-site IT support team based in Central Blackpool. This is an excellent opportunity for a customer-focused IT professional who enjoys hands-on support work and thrives in a fast-paced environment. As an IT Support Engineer, you will provide … repairs on desktop and laptop equipment. Carry out IMAC activities (Installs, Moves, Adds and Changes). Manage and complete assigned support tickets within agreed service levels. Troubleshoot and resolve network connectivity issues. Install and configure network printers and end-user devices. Escalate complex incidents where appropriate and keep users ...

migrations and infrastructure improvements . Work closely with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/ ...