7 of 7 Contract Customer Service Jobs in Lancashire

Interim Customer Services Manager - (Crewe, On-site 4/5 Days a Week) Duration: 3 Months Location: Crewe, Cheshire Engagement Type: Contract We are seeking an experienced Customer Services Manager to support our financial services operation for a short-term engagement. The successful candidate will play a critical role in maintaining operational excellence across customer service, regulatory standards, and strategic oversight. Key Responsibilities: Lead and support customer-focused operational teams in a high-paced environment Oversee complaint resolution, claims processing, and payment handling Manage scopes of work relating to consumer duty, fraud prevention, and complaints handling Collaborate with senior management and executive teams to align operational activities with strategic goals Analyse and enhance KPIs … reporting structures, and operational efficiency Utilise Salesforce within a customer service or operational context Leverage MI for performance and insight-driven decision making Contribute to the implementation of new technologies and digital tools Support transformation initiatives within the operational function Essential Experience: Extensive background in customer service operations such as call centres, claims or complaints departments More ❯

Operator Contract Type: Temporary Ongoing Hourly Rate: £12.21 - Enhancements for nights & weekends Start Date: 1st September, 2025 Working Pattern: Full Time 37.5 hours - 5 days per week - Monday - Sunday (Service is open 24 hours therfore must be fully flexible to work days, nights & weekends) What You'll Do: As a Remote Helpdesk Operator, you will be the friendly voice … behind our support services. Your primary responsibilities will include: To deliver a professional and customer focused Helpdesk Service across several hospitals. Providing a polite and professional service for Helpdesk requests, acting as first point of contact for Trust and Staff for information and communication between the organisation. Receive Service Centre requests(telephone calls, e-mails, self … service) from all service areas within each of the hospitals. Initiating of details of all calls into computer- based facilities management (CAFM) system and monitoring actions and progression of tasks to outcome. Developing teamwork and a customer focus and a flexible approach to work within the spirit of the clients culture. What We're Looking For: We More ❯

Skills & Knowledge: A keen interest in IT Willingness to learn Team Player In-depth knowledge of hardware and software Up-to-date knowledge of IT and software trends Strong customer service ethos Excellent communication skills The ability to quickly establish good working relationships with clients The ability to work to deadlines and under pressure Problem solving attitude Analytical More ❯

and efficiency. You'll be part of a collaborative and forward-thinking team that includes fellow Business Analysts and works in close partnership with IT, Infrastructure, external vendors, and service leads. Together, you'll ensure that technology is usable, useful, and impactful—and that changes have meaningful impact for our customers and colleagues. From facilitating workshops and stakeholder engagement … us: Community Gateway own and manage almost 7000 homes across the city of Preston, but we are so much more than just a landlord. We aim to offer great customer service, providing safe, well-maintained and affordable homes, and making a positive difference to the communities in which we work. We make sure that we manage our business More ❯

Field Engineers to support a nationwide Microsoft 365 migration project. This is a fantastic opportunity to be part of a high-impact deployment, providing essential onsite support across 29 customer sites in the Lancashire area . About the Role As a Field Engineer, you'll be the face of the migration effort at each site, offering 1st line end … user support and ensuring a smooth transition to Microsoft 365. The customer is leading the project; your role is to provide reliable, professional onsite assistance. Key Responsibilities Assist users with Microsoft Outlook email setup and troubleshooting Guide users through SharePoint and File Explorer navigation Support login and usage of Microsoft Teams and OneDrive Help with mobile Authenticator app setup … usage Provide guidance on password change processes Escalate complex issues to VP super-users as needed Ideal Candidate Previous experience in desktop support or field engineering Strong communication and customer service skills Familiarity with Microsoft 365 applications Able to work independently and follow escalation protocols Willing to travel to assigned sites across the Lancashire area Why Join TXP More ❯

As a Retention's Agent in the Technology & Telecoms industry, you will play a vital role in maintaining strong customer relationships and ensuring client satisfaction. This position, based in Salford, requires a focus on providing tailored solutions to retain customers and enhance their experience. Client Details This opportunity is with a medium-sized company in the Technology & Telecoms sector … known for delivering innovative solutions and exceptional customer service. The organisation values efficiency and is committed to maintaining its reputation for excellence in the Salford area. Description Engage with customers to understand their needs and deliver personalised retention strategies. Handle inbound and outbound calls to address customer concerns and offer tailored solutions. Work collaboratively with the sales and … support teams to ensure seamless service delivery. Maintain accurate records of customer interactions and feedback within the CRM system. Provide detailed information about available products and services to enhance customer retention. Meet or exceed individual and team retention targets. Identify opportunities for up-selling or cross-selling additional services. Stay updated on industry trends and company offerings More ❯

Job summary The IT Support Officer is responsible for representing the IT Support Service to all users of IM&T equipment and services in the Trust. The role provides frontline IT Support Services to all our users with the highest possible standards of technical assistance and customer service. Main duties of the job Deliver first and second line … support to the users of IT equipment and services: Respond to and resolve technical IT incidents in an efficient and professional manner, being sympathetic to the needs of our service users and using appropriate tools and resources. Diagnose faults and provide fixes for hardware and software faults that arise in the use of the Trusts IT systems and assets. … Delivery, testing and installation of IT hardware and software. Contribute to and update IT Support's information systems, such as the service desk system, procedures library and asset register. Enable staff moves across the Trusts estate by providing technical assistance to move and re-site IT equipment. Assist with the update of Windows PCs across the trust Support the More ❯