21 of 21 Contract ITIL Jobs in London

All other reasonable requests Person Specification Education/Qualifications Essential Degree, or equivalent level of experience Relevant application qualification or equivalent experience Service management qualification or equivalent experience (example: ITIL) Desirable Management/leadership qualification or equivalent experience Delivery management qualification or equivalent experience (Agile, PRINCE2, etc) Experience Essential Experience of being part of user/customer-centric teams and … delivering on continuous service improvement initiatives Experience of working within a Service Management Framework (ITIL, etc) and expert working knowledge of key practices (incident, problem, change, service request, etc) Experience of managing IT systems/applications, and Application Lifecycle Management (ALM) Experience of solving complex problems for users through the use of technology Desirable Experience of supporting the transition of More ❯

NHS Resolution and its stakeholders. The successful candidate will be instrumental in ensuring that NHS Resolution's IT services are managed in a standardised and consistent manner, aligning with ITIL industry standards. This position is based in London and can be hybrid, providing flexibility and a dynamic working environment. The key purpose of this broad role is to support the … ongoing development of our SIAM framework and the implementation and operation of ITIL-aligned processes. The successful candidate will work closely with various stakeholders, including all NHS Resolution staff, IT service providers, third-party suppliers, and the wider DDaTT department. Main duties of the job The successful candidate will play a key role in supporting the continuing development and operation … of a structured, ITIL- aligned service management framework by: Supporting the implementation and operation of IT Service Management (ITSM) processes within the SIAM function, e.g. Problem Management, MIM, CSI, Service Reporting and others. Collaborating with internal IT and Business teams, as well as third-party suppliers to ensure smooth service delivery and issue resolution. Supporting and co-facilitating process improvement More ❯

change Desirable Certifications (or equivalent experience) Microsoft Certified: Endpoint Administrator (MD-102) Microsoft 365 Certified: Enterprise Administrator Expert (MS-100 + MS-101) Microsoft Certified: Azure Administrator or Architect ITIL® v4 Foundation or Intermediate Location & Travel This is a UK-based role with a hybrid working model : primarily remote (up to 90%) with occasional travel to company sites across England More ❯

road maps and implement new services which are introduced by Microsoft. Provide third-level technical support for internal customers in all Microsoft technologies. Experience Familiar with IT industry standards, ITIL, ISO, IEC, etc and the principles embedded within them. Team Leading experience including managing teams workload Budget preparation experience and cost control Good interpersonal skills and ability to inspire confidence More ❯

virtualization technology. Configure, upgrade, deploy. - Knowledge and practical experience in configuring iSCSI targets for virtualized environments. - Knowledge and experience in Microsoft Server Technologies; Active Directory, Microsoft Exchange. - Knowledge of ITIL IT service management model; - Knowledge of Incident and Problem Management processes and experience in this area; - Ability to write technical documentation and user guides; - Ability to communicate effectively orally and More ❯

and fluent command of the English language Excellent organizational skills and ability to troubleshoot remotely At least 3 years of experience in an IT support organization Strong understanding of ITIL incident management, including upholding SLAs and communication to end users Strong knowledge of Microsoft and OS X based operating systems, as well as computer imaging and onsite and warranty for More ❯

business, including Windows operating systems, macOS, iPad, iPhone, Microsoft and Mac Applications and Network fundamentals Network and Telephony patching experience Audio Visual support and troubleshooting experience Preferably knowledge of ITIL V3/4 Foundation Microsoft Certification or equivalent experience (Nice to have) What you'll get in return An exciting opportunity to join an international organisation working with a major More ❯

AWS Platform Support Manager - Active SC Clearance, ITIL Up to £550 per day (Inside IR35) London/Hybrid 6 months My client is an instantly recognisable consultancy who require an AWS Platform Support Manager with Active SC Clearance to join a business-critical programme. Key Requirements: Proven commercial experience working in AWS Platform Support Management with Active SC Clearance. Strong … working knowledge of AWS. Excellent communication and stakeholder management skills. Familiarity with agile ways of working. Nice to have: ITIL qualifications Working in a Service Management/SIAM model Immediate availability If interested, with relevant experience, please apply with your latest CV ASAP. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the More ❯

Platform/Application Support Analyst- Linux/AWS/Python/MySQL/ITIL Platform/Application Support Analyst, with Linux support expereince, is needed to work with our Higher education client within their agile product team supporting key digital platforms. This role combines support responsibilities with hands-on involvement in lightweight development and release management activities across a modern … be responsible for providing first-line support through a service management ticketing system, triaging and resolving issues from internal users. Managing incidents, changes, and capacity issues in line with ITIL best practices. Platform/Application Support Analyst- Linux/AWS/Python/MySQL/ITIL Essential Expereince • Solid grounding in Linux systems and AWS services, with some scripting ability … LAMP environments (CLI, system services, user management) • Experience with AWS (EC2, S3, IAM, etc.) • Basic to intermediate Python scripting skills • Familiarity with MySQL or similar relational databases • Understanding of ITIL practices for service support Platform/Application Support Analyst- Linux/AWS/Python/MySQL/ITIL- Desirable Expereince • Exposure to agile methodologies or SAFe This role offers a More ❯

influence . Deep technical knowledge of Office 365, Active Directory, AzureAD , and user/device management tools. Proven experience with ticketing systems (Zoho Desk preferred) and service delivery frameworks (ITIL or similar). A proactive and collaborative mindset with the confidence to propose and champion process improvements. Strong communication skills, especially when engaging with senior stakeholders. Track record of driving More ❯

record managing complex enterprise applications in a large-scale environment Skilled in stakeholder engagement, system strategy, and service delivery Sound knowledge of data security, compliance, and IT service management (ITIL, etc.) Strong leadership capabilities - managing both internal teams and external suppliers Proficient in process automation and leveraging new technologies (e.g., AI) to enhance systems Project management experience (e.g. PRINCE2, PMP More ❯

record managing complex enterprise applications in a large-scale environment Skilled in stakeholder engagement, system strategy, and service delivery Sound knowledge of data security, compliance, and IT service management (ITIL, etc.) Strong leadership capabilities - managing both internal teams and external suppliers Proficient in process automation and leveraging new technologies (e.g., AI) to enhance systems Project management experience (e.g. PRINCE2, PMP More ❯

Role: Service design consultant - Pre-sales (SC Clearance) Rate: Outside IR35 Location: Remote - ad-hoc Farnborough Duration: 3 months initially Clearance: SC or DV clearance required Key accountabilities and decision ownership The Pre-Sales Service Design Consultant will assist Solution More ❯

in Network Technologies including a deep understanding of networking concepts, protocols, and technologies, including routing, switching, firewalls, VPNs, and WAN technologies. Incident Management: Experience with incident management frameworks (e.g., ITIL) and incident response processes. Communication & Collaboration: Excellent communication and interpersonal skills to collaborate effectively with various teams and stakeholders. More ❯

in Network Technologies including a deep understanding of networking concepts, protocols, and technologies, including routing, switching, firewalls, VPNs, and WAN technologies. Incident Management: Experience with incident management frameworks (e.g., ITIL) and incident response processes. Communication & Collaboration: Excellent communication and interpersonal skills to collaborate effectively with various teams and stakeholders. Networking People (UK) is acting as an Employment Business in relation More ❯

and monitoring frameworks. . Familiarity with tools such as SIEM, IDS/IPS, antivirus, and correlation platforms. . Knowledge of cyber security regulations and frameworks (eg GDPR, NIS, NCSC, ITIL, MITRE ATT&CK). . Understanding of National Cyber Security Centre incident response and information security processes and policies. Desirable: . Experience onboarding critical applications and services into SOC monitoring More ❯

documentation and support user training Offer expert guidance on platform capabilities and best practices Key Requirements: Proven experience in developing and configuring Freshservice (Freshworks) Strong understanding of ITSM principles; ITIL knowledge is an advantage Experience with APIs, webhooks , and automation tools Effective communicator with strong problem-solving skills Ability to work independently and prioritise tasks Previous experience in the higher … education sector Desirable: ITIL certification Experience with other Freshworks products More ❯

managing complex enterprise systems within large organisations. Excellent stakeholder engagement and a strategic mindset around enterprise systems. A strong grasp of data security , compliance, and service management frameworks like ITIL . Proven leadership in both managing internal teams and working with third-party vendors. A forward-thinking approach to automation and emerging technologies such as AI. Bonus points for formal More ❯

standard out-of-the-box functionalities. Developing and implementing complex workflows and automation rules. Integrating ServiceDeskPlus with other business systems (desirable). Strong understanding of ITSM best practices and ITIL framework (desirable). Excellent communication and stakeholder management skills. If you have a genuine ability to 'bespoke' ManageEngine ServiceDeskPlus and drive significant improvements, we encourage you to apply promptly More ❯

legislation, and financial reporting. Possesses excellent SQL and data reporting skills. Thrives in a collaborative, cross-functional environment. Understands the importance of statutory compliance and service excellence. Experience with ITIL practices, social housing, and working towards a CCAB qualification. Camden Way: Five Ways of Working To succeed at Camden, it s not just what you do, but how you do More ❯

cryptography and operational controls (such as back-ups, resilient design, anti-virus) are essential * Knowledge of Threat modelling, control frameworks and Risk assessment techniques (such as ISO2700x, COBIT, COSO, ITIL and NIST Cyber Security Framework) is desirable * Knowledge of Cloud Security practices is desirable Experience in the following areas would be beneficial- * Security Design in projects (setting requirements, reviewing architecture More ❯