1 to 25 of 33 Contract Service Delivery Jobs in London

Service Designer/Service Design Lead - 12 Month Fixed Term Contract - London (Hybrid) - £100,000 per annum A fantastic opportunity has arisen for a Service Designer/Service Design Lead to join our London based global professional services firm on a 12 month fixed term contract. … Responsibilities Support the delivery of a global operating model transformation within a complex professional services environment. Partner with senior leadership and programme teams to design and implement a global service portfolio framework. Lead end-to-end service design across multiple channels to ensure alignment with user needs ...

Senior Service Delivery Manager - ITIL, CSAT, SLA, SC Clearance Up to £550 per day (Inside IR35) South of London/Hybrid (1-2 days per week onsite) 6 Months My client is a large International Consultancy who are hiring for a Senior Service Delivery Manager with … experience in CSAT and managing as well as delivering to SLAs, to work closely with a key end customer. Key Requirements: Proven expertise in Service Delivery Management within large, complex environments Demonstrable experience of leading and managing teams of Service Delivery Managers (SDMs), partners and International ...

Service Delivery Director - ITIL, CSAT, SLA, SC Clearance Up to £600 per day (Inside IR35) South of London/Hybrid (1-2 days per week onsite) 6 Months My client is a large International Consultancy who are hiring for a Service Delivery Director with excellent knowledge … CSAT and managing as well as delivering to SLAs, to work closely with a key end customer. Key Requirements: Proven experience as a Service Delivery Director within large, complex environments Demonstrable experience of leading and managing multiple teams of Service Delivery Managers (SDMs), partners and International ...

Service Delivery Manager - ITIL, CSAT, SLA, SC Clearance Up to £460 per day (Inside IR35 - Umbrella) South of London/Hybrid (1-2 days per week onsite) 6 Months My client is a large International Consultancy who are hiring for a Service Delivery Manager with strong … ITIL, experience in CSAT and managing as well as delivering to SLAs, to work closely with a key end customer.Key Requirements: Proven experience in Service Delivery Management within large, complex environments Strong ITIL knowledge and understanding of ITIL processes CSAT and Service Relationship experience Proven experience ...

Junior Service Delivery Manager - ITIL, CSAT, SLA, SC Clearance Up to £410 per day (Inside IR35 - Umbrella) South of London/Hybrid (1-2 days per week onsite) 6 Months My client is a large International Consultancy who are hiring for a Junior Service Delivery Manager … experience in CSAT and managing as well as delivering to SLAs, to work closely with a key end customer.Key Requirements: Previous commercial experience in Service Delivery Management Good ITIL knowledge and understanding of ITIL processes CSAT and Service Relationship experience Proven experience of managing and delivering ...

Senior Service Delivery Manager Hybrid | 1 to 2 days per week onsite in London 12 months with a strong possibility of extension We’re seeking an experienced Senior Service Delivery Manager to play a pivotal role in a carve-out programme. Proven experience in carve … programmes for a multi-site organisation is essential for this role. Key Responsibilities Lead end-to-end service transition activities for new and existing services, ensuring smooth handover into BAU. Define, maintain, and enforce service transition frameworks, governance, and standards. Coordinate readiness assessments, acceptance criteria, and onboarding processes. ...

Cloud Delivery Lead +6 months + +Fully remote working +£70 - £79 ph Inside IR35 +SC cleared role - must hold current active clearance +Sole British - due to nature of the project Skills: +SC clearance +Cloud Delivery leader +DevOps +Azure/AWS +Stakeholder engagment We are seeking an experienced … delivery leader responsible for managing complex cloud and digital initiatives that support public sector transformation. Skilled in overseeing agile delivery across infrastructure, software, and service platforms with a strong focus on stakeholder engagement, budget management, and governance. Brings deep understanding of cloud technologies (Azure ...

Technical Administrator Purpose of Job Responsible for providing technically-focused clerical, administrative and IT support for the housing asset management service, in order to support effective service delivery to residents and corporate clients. Technical Administrator Main duties and responsibilities Carry out a range of general office administrative … administrative and IT systems. Assist in the collation of all relevant information required by the Home Ownership Unit. Technical Administrator Deal with technical service enquiries from the public, contractors, consultants, other departments, external bodies and stakeholders and ensure appropriate information is forwarded to the relevant officer where necessary; record ...

Description: • Support the Service Delivery Manager with key deliverables, reporting, planning, and operational oversight. • Assist with daytoday service operations, providing cover across all the Service Mgt practices including but not limited to; incident, problem, service improvements, service design etc. • Monitor service KPIs, ensuring … services meet performance, quality, and compliance standards and communicate in service reviews • Escalate complex issues appropriately while maintaining ownership including participation in Major Incident • Familiarity withExperience in ITIL or other service management frameworks. ITIL V3 required and ITIL V4 preferred. ...

Responsibilities: Leadership and management of Fleet Service Delivery, Planning, Production and Train Presentation teams across UK Depots. Optimisation of fleet maintenance locations, including utilisation, safety and infrastructure requirements. Accountable for depot audit actions, ensuring corrective actions are robust. Leadership of the Fleet Service Delivery, Planning, Production … drive continuous improvement in safety, quality and cost efficiency. Ensure that materials, facilities and technical support are available to support the required fleet maintenance delivery through acting as an internal client to the Logistics Manager, Plant & Buildings Manager and Fleet Technical Manager. Act as a secondary supervisor for these ...

suitable for inclusion within commercial tender documentation. You will be responsible for translating business needs into clearly structured, detailed requirements that support procurement and delivery processes, ensuring clarity, accuracy, and alignment with technical and commercial standards. Your Key Responsibilities: Lead workshops and stakeholder sessions to capture business processes, user … user stories, technical documentation, and tender-ready requirement artefacts. Act as the liaison between business stakeholders and technical teams, including Architects and Developers. Support service delivery by ensuring requirements are accurately defined, traceable, and aligned to solution design. Contribute to process improvement and continuous enhancement of delivery ...

across all offboarding touchpoints including access de-provisioning, asset returns, payroll adjustments, and regulatory notifications. Manage operational metrics, KPIs, and reporting frameworks to measure service delivery, control effectiveness, and process health. Lead remediation activities for audit findings, operational incidents, and regulatory actions related to exit processes. Support transformation … senior leadership on exit processes, policy design, control enhancements, and change impacts. Required Skills & Experience 7-12 years of experience in Exit Operations, HR Service Delivery, or Workforce Operations within large universal or global banks. Proven expertise in building and managing centralised exit/offboarding utilities at scale. ...

Role: Delivery Lead - SC Clearance needed Type: Contract (6 Months) Location: UK Wide (Fully Remote) Working Model: Fully Remote Contract Payrate: £47 - £57/hr on PAYE £65 - £75/hr on INSIDE IR35 Umbrella Clearance: Active SC Clearance Required Dual nationals will not be considered. The Role … looking for an experienced Delivery Lead to drive complex cloud and digital transformation initiatives within the Public Sector. You will bridge the gap between high-level strategy and agile execution, leading multidisciplinary teams (DevOps, Cloud Engineers, Analysts) to deliver secure, scalable, and citizen-focused solutions. Key Responsibilities: Programme Leadership ...

exciting opportunity in the Financial Services industry? Our client is on the hunt for a talented individual to join their dynamic team as a Service Analyst! If you thrive on turning data into actionable insights and are eager to contribute to risk management and compliance, we want to hear … from you! Key Responsibilities: Reporting & Analysis: Produce comprehensive monthly reports for the Service Manager, tracking progress towards objectives and evaluating service performance. Process Documentation: Collaborate with service teams to define and document existing processes, ensuring high-quality, standardized service documentation. Data Handling: Conduct detailed incident ticket ...

Contract Threat Detection Engineer (Delivery Focused) Our client is seeking a contract Threat Detection Engineer to support the ongoing delivery of detection engineering activities within a busy SOC environment. This role is centred on hands-on engineering and execution, ensuring detection content, automations, and integrations are delivered effectively … operational priorities. Working closely with threat hunting and SOC teams, you will translate detection requirements into practical outcomes, contributing directly to sprint-based delivery and continuous service improvement. This is a highly technical role suited to someone who enjoys building, tuning, and optimising detection capabilities across modern security ...

seeking an experienced Technical Programme Manager/Programme Lead to take ownership of a strategic Robotic Process Automation (RPA) initiative aimed at modernising service delivery and improving operational efficiency across key council functions. This is a critical leadership engagement to shape, mobilise and define the roadmap … enterprise-wide automation programme. The initial 6-week phase will focus on programme discovery, technical assessment and delivery planning, with a strong likelihood of extending into a multi-year implementation phase (up to 2 years) to lead delivery. Key Responsibilities Lead the mobilisation and definition phase of a Local ...

role. You will be expected to attend monthly in-person team days in our Colindale office. We also come into the office to meet service stakeholders, work together on collaboration, discovery and user testing sessions and department days. Please click here to download the Job description for this role. … contribute to a growing organisational insight function, we'd love to hear from you. In this role, you will: - Support the planning, coordination and delivery of multiple datarelated projects from initiation through to completion. - Develop and maintain project documentation including project plans, risk registers, progress reports and document repositories. ...

critical areas. YOU WILL: Collaborate with leadership to align on the right metrics for both the Digital, Data, and Cyber Security OKRs and the Service Delivery OKRs Ensure access to the necessary systems and data to support the development of a comprehensive OKR dashboard Design and build ...

role. You will be expected to attend monthly in-person team days in our Colindale office. We also come into the office to meet service stakeholders, work together on collaboration, discovery and user testing sessions and department days. Please click here to download the Job description for this role. … legacy systems and external APIs to ensure a joinedup technology estate. - Identify opportunities to use AI, machine learning and advanced analytics to support smarter service delivery. - Work in an agile, multidisciplinary environment and help embed modern development practices across the council. - Support version control, CI/CD and automated ...

months | London/Hybrid I'm supporting a global consultancy that is looking for an Network Manager (Cyber) to lead network service delivery across a large enterprise environment. This is a senior role focused on operational ownership, vendor management, and driving performance across a managed service model. … Change services Ensure availability and performance across LAN, WAN, wireless, and security environments Act as the senior escalation point for network incidents Lead managed service providers and oversee SLAs and KPIs Align network services with architecture and business strategy Drive continual service improvement initiatives Required Experience Strong enterprise ...

Drive Transformation: Lead the charge in implementing defined IT changes that support business transformation. Your role is pivotal in collaborating with Service Delivery and Business Readiness to ensure seamless communication of IT changes. Project Management: Define project scope, goals, and deliverables while creating detailed project plans and schedules. ...

Type: Fixed Term Contract (3 Months, could be extended) Salary: £40,000 - £50,000 annually (FTE) Working Pattern: Full Time, Office Based Key Responsibilities: Service Delivery & Support Manage global IT operations, including helpdesk, endpoint management, and internal tools support. Design frictionless support experiences by leveraging automation and data … driven service improvements. Ensure high uptime and performance for core productivity tools (Google Workspace, Slack, Monday.com). Infrastructure & Systems Management Oversee the IT infrastructure stack, including device management and identity management platforms. Lead lifecycle management for hardware and software assets, ensuring smooth procurement and renewals. Ensure operational excellence across ...

Manager (NEC Housing) London Borough | Contract | Competitive Day Rate A progressive London Borough is seeking an experienced Housing Systems Project Manager to lead the delivery and enhancement of its NEC Housing Management System . This contract role sits at the heart of the council's digital housing transformation, improving … services and outcomes for residents. Role Overview You'll manage end-to-end delivery of housing system projects-focusing on NEC Housing upgrades, integrations, and process improvements. Working with internal teams, suppliers, and senior stakeholders, you'll ensure projects are delivered on time, within scope, and aligned with strategic ...

.* Drive best practices for Apple lifecycle management, procurement, and security.* Act as the go-to escalation point for complex Mac-related technical challenges. Service Delivery & Support Manage IT operations, including helpdesk, endpoint management, and internal tools support.* Design seamless, frictionless support experiences using automation and proactive monitoring. … experience. Skills & Attributes: Confident Apple ecosystem specialist with deep technical expertise.* Excellent communication skills - able to translate technical issues for non-technical users.* Calm, service-focused approach under pressure.* Strong ownership mindset with proactive problem-solving ability.* Highly organised with excellent attention to detail.* Collaborative team player with leadership ...

hands-on technical capability, and the ability to reshape existing architectures to align with business and Data & Analytic (D&A) standards while maintaining uninterrupted service delivery. You will be responsible for re-architecting data flows, modernising infrastructure, managing large-scale schema evolution, enabling cross-cloud connectivity, and providing senior ...