1 to 25 of 29 DemandTrendContract Service Delivery Jobs in London

Service Delivery Lead- Insurance We are currently recruiting for a Service Delivery Lead to join one of our Insurance clients on a 6-month contract. Inside IR35 Hybrid- 2 days in the London office. Responsibilities: Significant experience in IT operations, with experience in hybrid in-house/MSP environments. Experience in a startup/scale up … environment Strong knowledge of infrastructure, networking, cloud platforms (Azure), and IT service management. Proven ability to manage MSPs and lead transitions to internal teams. Familiarity with ITIL, DevOps CASM;. Strong experience of working in Agile environments and practices. Experience of running Process maturity frameworks, audits, and improvements using industry best practice such as CMM, and ITSM Maturity models. … to deliver expected outcome Experience of providing out of hours support for high severity incidents Exposure to "follow the sun" support models Desirable: Strong experience of working with Agile delivery methods and practices Personal Attributes Able to handle high-stakes operational challenges and deliver reliable, scalable services in a fastpaced environment. Meticulous in identifying potential risks and ensuring compliance More ❯

are accrued for PAYE contractors and they get 28days to start off with which increases to 33days after 12weeks. About the Role: We are seeking a dynamic and experienced Service Delivery Lead to provide day to day management and support to the IT Operations & Service team . The ideal candidate will have a strong background in Operations … candidate will have a proven track record in managing best-in-class operations and be able to handle high-stakes operational challenges while delivering reliable, highly resilient, and available service in a fast-paced environment. Key Responsibilities Support day-to-day IT operations across infrastructure, networks, cloud services, and end-user support. Manage MSP relationships, ensuring performance while identifying … opportunities to in-source key functions. Ensure service quality through effective incident, problem, and change management (aligned to ITIL). Governance to ensure service is delivered in alignment with agreed KPI's and SLA's cross internal and external delivery partners. Maintain system performance, availability, and resilience across all platforms. Act as escalation point for Major Incidents More ❯

are accrued for PAYE contractors and they get 28days to start off with which increases to 33days after 12weeks. About the Role: We are seeking a dynamic and experienced Service Delivery Lead to provide day to day management and support to the IT Operations & Service team . The ideal candidate will have a strong background in Operations … candidate will have a proven track record in managing best-in-class operations and be able to handle high-stakes operational challenges while delivering reliable, highly resilient, and available service in a fast-paced environment. Key Responsibilities Support day-to-day IT operations across infrastructure, networks, cloud services, and end-user support. Manage MSP relationships, ensuring performance while identifying … opportunities to in-source key functions. Ensure service quality through effective incident, problem, and change management (aligned to ITIL). Governance to ensure service is delivered in alignment with agreed KPI's and SLA's cross internal and external delivery partners. Maintain system performance, availability, and resilience across all platforms. Act as escalation point for Major Incidents More ❯

borough who are seeking an experienced Programme Manager to lead organisational redesign and transformational projects and programmes. Key responsibilities of the Programme Manager - To be responsible for driving the delivery of change projects across strategic, frontline and support functions and influencing new ways of working to achieve corporate objectives. Deliver a design-led approach to project work to gather … analyse budgets and track saving projections across specific budget savings programmes to ensure change is delivered on time and in accordance with Programme objectives. Manage all aspects of project delivery within any given project or programme, including feasibility and business case design; project planning; dependencies and interfaces between projects; risks and mitigating actions and project governance. To line manage … S and equal opportunities requirements. To build effective working relationships and achieve agreed objectives through strong negotiating and influencing capabilities and by working partnership with Executive Directors, Heads of Service, Service Group Managers and staff across the Council. Person specification of the Programme Manager - Experienced IT Programme Manager Expertise in Total Mobile Connect implementation Strong business experience in More ❯

borough who are seeking an experienced Programme Manager to lead organisational redesign and transformational projects and programmes. Key responsibilities of the Programme Manager - To be responsible for driving the delivery of change projects across strategic, frontline and support functions and influencing new ways of working to achieve corporate objectives. Deliver a design-led approach to project work to gather … analyse budgets and track saving projections across specific budget savings programmes to ensure change is delivered on time and in accordance with Programme objectives. Manage all aspects of project delivery within any given project or programme, including feasibility and business case design; project planning; dependencies and interfaces between projects; risks and mitigating actions and project governance. To line manage … S and equal opportunities requirements. To build effective working relationships and achieve agreed objectives through strong negotiating and influencing capabilities and by working partnership with Executive Directors, Heads of Service, Service Group Managers and staff across the Council. Person specification of the Programme Manager - Experienced IT Programme Manager Expertise in Total Mobile Connect implementation Strong business experience in More ❯

The Director of IT, Architecture and Infrastructure will oversee the strategic planning and operational delivery of the technology infrastructure within the organisation. This role is ideal for a forward-thinking individual with a strong background in IT architecture and infrastructure management. Client Details This not-for-profit organisation Description The Director of IT, Architecture and Infrastructure will oversee the … strategic planning and operational delivery of the technology infrastructure within the organisation. This role is ideal for a forward-thinking individual with a strong background in IT architecture and infrastructure management. Main responsibilities/duties Technology Strategy & Architecture Roadmap Work with the Director of IT to co-create a forward-looking, business-aligned technology strategy that sets a clear … direction for IT. Design an enterprise architecture roadmap that is scalable, secure, and adaptive to changing organisational needs. Ensure technology decisions support service delivery, data-driven operations, and long-term cost efficiency. Technology Governance & Operating Model Transformation Standardise and simplify technology governance, policies, and processes to reflect a modern, strategic IT function. Embed frameworks such as: ISO/ More ❯

high-quality IT services. You will be responsible for managing and supporting infrastructure applications, monitoring performance, and ensuring compliance with information security procedures. Your expertise will contribute to continual service improvement and effective problem resolution throughout the information system lifecycle. Key Responsibilities: Execute processes to support IT infrastructure and service delivery, ensuring alignment with business needs and … SLAs.Prepare for new or changed services, managing the change process while maintaining regulatory and professional standards.Monitor and report on application service performance, ensuring availability and capacity meet business demands.Apply information security procedures to maintain compliance across infrastructure applications.Manage system performance, focusing on business performance contributions and financial sustainability.Develop and implement continual service improvement plans.Facilitate both reactive and proactive More ❯

high-quality IT services. You will be responsible for managing and supporting infrastructure applications, monitoring performance, and ensuring compliance with information security procedures. Your expertise will contribute to continual service improvement and effective problem resolution throughout the information system lifecycle. Key Responsibilities: Execute processes to support IT infrastructure and service delivery, ensuring alignment with business needs and … SLAs. Prepare for new or changed services, managing the change process while maintaining regulatory and professional standards. Monitor and report on application service performance, ensuring availability and capacity meet business demands. Apply information security procedures to maintain compliance across infrastructure applications. Manage system performance, focusing on business performance contributions and financial sustainability. Develop and implement continual service improvement More ❯

Application Support Lead CIMS | Application Support | Service Performance | Process Optimisation | Best PracticeSR2 is supporting a consultancy client who are seeking an Application Support Lead to take ownership of support, performance, and service improvement for a business-critical system (CIMS). This role will focus on ensuring stable, reliable operations while driving continuous improvement in support processes, communication, and … service performance. You’ll work closely with users, technical teams, and stakeholders to implement best practice support processes and deliver a transparent, effective application support function. Key Responsibilities: Assess, monitor, and improve delivery performance of the CIMS product Review and optimise the application support process , ensuring faster ticket resolution and improved user communications Define and establish a stable … maintenance schedule for the system Align support processes to industry best practice for application management Implement monitoring and feedback mechanisms to continually measure and improve service performance Skills/Experience: Strong experience in application support leadership or service delivery roles Proven track record of process improvement and driving measurable performance gains Familiar with incident management, problem management More ❯

Solution Architect Lead to join our client on a high-profile contract , providing both strategic oversight and hands-on technical leadership within their network function. This role bridges operational delivery and strategic architecture - you'll be: Designing solutions & creating network diagrams Pricing options & presenting risks/benefits to leadership Leading, coaching & guiding the Networks team Stepping in hands-on … WAN (2.0): resilience, security, Zscaler & operability Integration projects: (e.g., International Paper merger) - modulation & impact assessment Supporting key initiatives ( 80/20, EUDR, I-Hub ) requiring network input ITIL-aligned service delivery across the team Balancing cost, governance & service excellence What You'll Bring: Strong Network Architecture & Operations expertise (WAN, LAN, WiFi, SD-WAN) Experience with integration projects More ❯

Solution Architect Lead to join our client on a high-profile contract , providing both strategic oversight and hands-on technical leadership within their network function. This role bridges operational delivery and strategic architecture - you'll be: Designing solutions & creating network diagrams Pricing options & presenting risks/benefits to leadership Leading, coaching & guiding the Networks team Stepping in hands-on … WAN (2.0): resilience, security, Zscaler & operability Integration projects: (e.g., International Paper merger) - modulation & impact assessment Supporting key initiatives ( 80/20, EUDR, I-Hub ) requiring network input ITIL-aligned service delivery across the team Balancing cost, governance & service excellence What You'll Bring: Strong Network Architecture & Operations expertise (WAN, LAN, WiFi, SD-WAN) Experience with integration projects More ❯

PCN. The core objective of this role is to support the PCN and its practices to deliver ongoing improvement to services. The role will require experience in quality/service improvement with expertise in transformational change and a good understanding of general practice systems and processes, including familiarity with general practice digital systems and how they can be used … duties of the job The post holder will work with the PCN Clinical Director and the leadership within the Primary Care Network (PCN) to create a vision to guide service improvements, identify opportunities to make tangible positive transformation, and provide the inspiration, expertise and leadership to deliver changes in a collaborative way. The post holder will work closely with … staff working at practices, such as practice managers and staff at the PCN to understand current service models, identify challenges, agree priorities for improvement and then support these to be delivered. The post holder will develop relationships with peers across other PCNs to share learning and expertise at place or system level. The post holder will need to have More ❯

Manager with a strong background in accommodation services to oversee and drive the smooth running of our multi-faceted operations. This role is pivotal in ensuring high standards of service across hospitality, catering, retail, and accommodation, while delivering an excellent customer and guest experience. The successful candidate will be a strategic operator who can balance commercial performance with outstanding … service delivery, managing teams across multiple functions and ensuring compliance, efficiency, and innovation. Key Responsibilities: Oversee day-to-day operations across hospitality, catering, retail, and accommodation services . Lead, motivate, and manage multi-disciplinary teams to deliver a consistent, high-quality service. Drive commercial performance, including budget management, cost control, and income generation across outlets and accommodation. Ensure … compliance with all relevant health, safety, hygiene, and food safety standards. Monitor and improve customer experience, ensuring feedback is actioned and service levels are exceeded. Develop and implement operational strategies to increase efficiency and maximise revenue. Work closely with suppliers, contractors, and stakeholders to deliver value for money and service excellence. Oversee accommodation operations, ensuring smooth running of More ❯

Manager with a strong background in accommodation services to oversee and drive the smooth running of our multi-faceted operations. This role is pivotal in ensuring high standards of service across hospitality, catering, retail, and accommodation, while delivering an excellent customer and guest experience. The successful candidate will be a strategic operator who can balance commercial performance with outstanding … service delivery, managing teams across multiple functions and ensuring compliance, efficiency, and innovation. Key Responsibilities: Oversee day-to-day operations across hospitality, catering, retail, and accommodation services . Lead, motivate, and manage multi-disciplinary teams to deliver a consistent, high-quality service. Drive commercial performance, including budget management, cost control, and income generation across outlets and accommodation. Ensure … compliance with all relevant health, safety, hygiene, and food safety standards. Monitor and improve customer experience, ensuring feedback is actioned and service levels are exceeded. Develop and implement operational strategies to increase efficiency and maximise revenue. Work closely with suppliers, contractors, and stakeholders to deliver value for money and service excellence. Oversee accommodation operations, ensuring smooth running of More ❯

Month Contract. About the Role - My client, a leading building and civil engineering company, is seeking a proactive and customer-focused Second Line Support Engineer to join their Service Desk team. The Service Desk is the key interface for end users, ensuring IT delivers excellent service and protects its reputation. You'll be responsible for handling a … office AV systems-while working closely with senior stakeholders, including Chairmen, CEOs, CFOs, and other C-Suite executives. The role demands exceptional communication skills, strong technical expertise, and a service-first mindset. An ITIL-based approach underpins all aspects of service delivery. Key Responsibilities - Answer and resolve Service Desk queries in a timely and professional manner Handle … across hardware, software, and network-related issues Ensure effective ticket management, root cause analysis, and documentation of remedies Contribute to continuous improvement by updating knowledge bases and encouraging self-service Deliver a consistent high-quality experience when supporting senior executives and C-Suite users What We're Looking For - Previous experience in a Second Line Support Engineer or IT More ❯

Month Contract. About the Role - My client, a leading building and civil engineering company, is seeking a proactive and customer-focused Second Line Support Engineer to join their Service Desk team. The Service Desk is the key interface for end users, ensuring IT delivers excellent service and protects its reputation. You'll be responsible for handling a … office AV systems-while working closely with senior stakeholders, including Chairmen, CEOs, CFOs, and other C-Suite executives. The role demands exceptional communication skills, strong technical expertise, and a service-first mindset. An ITIL-based approach underpins all aspects of service delivery. Key Responsibilities - Answer and resolve Service Desk queries in a timely and professional manner Handle … across hardware, software, and network-related issues Ensure effective ticket management, root cause analysis, and documentation of remedies Contribute to continuous improvement by updating knowledge bases and encouraging self-service Deliver a consistent high-quality experience when supporting senior executives and C-Suite users What We're Looking For - Previous experience in a Second Line Support Engineer or IT More ❯

stakeholders. Creation of adaptable/horizon-based roadmaps for technology components. Previous experience in a team leadership role, managing a team of 4+ people Having experience of ITIL based service delivery principles Working with an organisation to deliver on their requirements - you'll need to understand clearly what your customers are trying to achieve More ❯

planning and execution of operational readiness activities for transformation and migration programmes in the financial services sector. Process Definition & Interim Operations: Design, document, and implement interim processes to maintain service delivery during transition periods. Oversee start/stop planning for BAU activities to ensure minimal disruption. Incident Management Leadership: Establish, lead, and coordinate incident management teams to address More ❯

planning and execution of operational readiness activities for transformation and migration programmes in the financial services sector. Process Definition & Interim Operations: Design, document, and implement interim processes to maintain service delivery during transition periods. Oversee start/stop planning for BAU activities to ensure minimal disruption. Incident Management Leadership: Establish, lead, and coordinate incident management teams to address More ❯

AI Data scientist - Python & Azure We are seeking a Data Scientist to join our Data & AI team, supporting internal service delivery transformation projects across Tax and Legal. This role is ideal for someone with deep expertise in Python and Azure, and a passion for building innovative generative AI solutions to solve complex business challenges. IR 35 Status - Inside More ❯

AI Data scientist - Python & Azure We are seeking a Data Scientist to join our Data & AI team, supporting internal service delivery transformation projects across Tax and Legal. This role is ideal for someone with deep expertise in Python and Azure, and a passion for building innovative generative AI solutions to solve complex business challenges.IR 35 Status - Inside Key More ❯

services. This is a contract role within a high-performing data and AI group, offering exposure to cutting-edge generative AI technologies and the opportunity to contribute to impactful service delivery innovations. Key Responsibilities: Design and deploy Python-based AI applications for internal use Conduct R&D on generative AI techniques including fine-tuning, prompt engineering, and retrieval More ❯

services. This is a contract role within a high-performing data and AI group, offering exposure to cutting-edge generative AI technologies and the opportunity to contribute to impactful service delivery innovations. Key Responsibilities: Design and deploy Python-based AI applications for internal use Conduct R&D on generative AI techniques including fine-tuning, prompt engineering, and retrieval More ❯

maintain solutions on the ServiceNow platform. You will work closely with business analysts, architects, and stakeholders to deliver high-quality applications and workflows that support business objectives and improve service delivery. Key Responsibilities Develop and configure ServiceNow's SPM suite, applications, modules, and workflows across ITSM, ITOM, HRSD, and other areas. Create and maintain business rules, client scripts, UI … platform in a professional setting. Proficiency in JavaScript, Glide API, and ServiceNow development tools. Familiarity with REST/SOAP APIs, IntegrationHub, and MID Servers. Understanding of ITIL processes and service management principles. Strong problem-solving and communication skills. Preferred Qualifications ServiceNow Certified System Administrator (CSA). One or more Certified Implementation Specialist (CIS) certifications (e.g., SPM, ITSM, HRSD, CSM More ❯

Senior/Lead Service Designer/User Researcher Contract Remote £450-£500pd We are seeking a highly skilled Senior or Lead Service Designer/User Researcher to join our team. The ideal candidate will have a strong background in service design, user research, and user experience, with a proven track record of delivering impactful solutions in a … government context. Key Responsibilities: Lead the design and implementation of service design initiatives, ensuring alignment with user needs and business objectives. Conduct user research to gather insights that inform design decisions and improve service delivery. Facilitate assessments and workshops that evaluate service design effectiveness, demonstrating strong Government Digital Service (GDS) credentials. Provide examples of past assessments … on designs and drive continuous improvement. Engage with stakeholders at various levels to deliver clear communication around design processes and outcomes. Qualifications: Proven experience as a Senior or Lead Service Designer/User Researcher, with strong GDS credentials. Demonstrated experience leading assessments, with the ability to articulate specific challenges faced and how you navigated them to achieve successful outcomes. More ❯