20 of 20 Contract Service Delivery Jobs in London

ROLE PURPOSE: Delivery of technical and core administrative support, and customer service support within the Waste Service, meeting performance targets and embedding a culture of Putting our residents first where continuous service improvement is maintained. 1. People Management ? No direct supervisory responsibility, however, may be required … by phone, email, and CRM systems, and escalate issues and messages to the technical managers and professional workers ? Commitment to the highest level of service delivery ? Learn from best practice and lead by example in the development of a customer focused team empowered to continually improve levels of … service delivery through innovative and creative approaches to service improvement. 3. Operational Service Delivery ? To support the Waste Services team to investigate and respond to enquiries, service requests, and complaints. ? Responsible for delivering complex, routine, and emergency administrative tasks to ensure consistency in service More ❯

One of my local government clients are currently recruiting an experienced Data Analyst For Regulated Service & Resources on a temporary basis. This is a 3-month minimum contract with the possibility of the role being extended further to work Monday to Friday 9:00am to 5:00pm. Hybrid working … Overview: The Data Analyst will play a key role in ensuring the timely and accurate provision of data insights to support teams within Regulated Service & Resources. The post holder will provide quantitative and qualitative insights by developing reports that meet business short and long-term business needs, improve service delivery, and enhance strategic direction of the service and the operational decision making for children at risk of becoming looked after and children who are in care. Role Requirements: Develop Data Systems: Review existing data recording system(s) and support the development of new data recording systems. More ❯

Service Desk Lead – 6-month contract – London My Customer is looking for a Service Desk Lead —a hands-on, technically proficient engineer who thrives in a collaborative environment and naturally leads by example. While this role does not involve direct line management , you will be the technical and … procedural lead within the team, driving service quality improvements and ensuring efficient and consistent resolution of support tickets. The Service Desk Lead is required to be onsite in London 5 days a week. Key Responsibilities of the Service Desk Lead: Take ownership of escalated 1st and 2nd … line support issues, especially those stuck or unresolved in the ticketing system. Act as the lead engineer on the Service Desk, guiding peers in prioritisation, escalation, and resolution best practices. Work hands-on with tools such as Zoho Desk , O365 , Active Directory , and AzureAD to support users across the More ❯

Service Desk Lead – 6-month contract – London My Customer is looking for a Service Desk Lead —a hands-on, technically proficient engineer who thrives in a collaborative environment and naturally leads by example. While this role does not involve direct line management , you will be the technical and … procedural lead within the team, driving service quality improvements and ensuring efficient and consistent resolution of support tickets. The Service Desk Lead is required to be onsite in London 5 days a week. Key Responsibilities of the Service Desk Lead: Take ownership of escalated 1st and 2nd … line support issues, especially those stuck or unresolved in the ticketing system. Act as the lead engineer on the Service Desk, guiding peers in prioritisation, escalation, and resolution best practices. Work hands-on with tools such as Zoho Desk , O365 , Active Directory , and AzureAD to support users across the More ❯

Outside of IR35 We are looking for a technically minded and process-driven Systems Analyst to support the optimisation of our enterprise systems and service management operations. Working closely with senior leadership, service desk stakeholders, and cross-functional teams, this role is key to designing, documenting, and enhancing … support ecosystem. This role focuses heavily on process mapping , technical documentation , and enterprise system design , with a view to streamlining our Zoho Desk -based service management platform and related operational workflows. The successful candidate will provide the architectural insight and documentation discipline needed to drive meaningful change across our … Analyst is required onsite 3 days a week in London. Key Responsibilities: Analyse and document existing enterprise systems and workflows, with a focus on service management and internal support operations. Create end-to-end process maps , system architecture diagrams , and technical documentation for existing tools, including Zoho Desk and More ❯

Outside of IR35 We are looking for a technically minded and process-driven Systems Analyst to support the optimisation of our enterprise systems and service management operations. Working closely with senior leadership, service desk stakeholders, and cross-functional teams, this role is key to designing, documenting, and enhancing … support ecosystem. This role focuses heavily on process mapping , technical documentation , and enterprise system design , with a view to streamlining our Zoho Desk -based service management platform and related operational workflows. The successful candidate will provide the architectural insight and documentation discipline needed to drive meaningful change across our … Analyst is required onsite 3 days a week in London. Key Responsibilities: Analyse and document existing enterprise systems and workflows, with a focus on service management and internal support operations. Create end-to-end process maps , system architecture diagrams , and technical documentation for existing tools, including Zoho Desk and More ❯

Job summary The Pathology Digital Service Manager will play a key role in supporting the launch and operationalising of digital pathology within the University College London (UCH) and Queen Square (QS) pathology departments. The digital pathology programme involves pathologists moving from reporting via a glass slide and microscope, to … and performance management, and leadership of change management to achieve improvement in process and patient outcomes. Main duties of the job The Pathology Digital Service Manager will play a key role in supporting the launch and operationalising of digital pathology within the University College London (UCH) and Queen Square … demonstrate knowledge of current thinking and policy affecting health and public sector. A commitment to promoting equality and diversity in the workplace and in service delivery and development Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and More ❯

Duration: Contract - 6 months Pay: Inside IR35 Key Responsibilities: Design and continuously improve WAN, WiFi, and LAN services to meet evolving business needs Ensure service availability, performance, and scalability while managing risk and cost Provide technical leadership, mentoring, and support for junior team members Collaborate with cross-functional IT … teams to ensure seamless service delivery Drive the technical roadmap and support project delivery with architectural input Manage third-party service providers and support transition of new services into operation Contribute to process improvement, documentation, and service governance What We're Looking For: Strong experience More ❯

Description As the Senior Data Analyst, you will be pivotal in optimising the housing data and ensuring the highest service delivery standards. The role requires an experienced data analyst to support the Asset, Capital Programme, and Compliance Teams and manage data, insight, and statutory return reporting. It also … requires advanced Excel and SQL reporting experience. Responsibility To take responsibility for the delivery and management of housing stock asset data analysis and reporting to meet the aims and objectives of the organisation for business planning and service delivery. Qualification Essential GCSE Grade (or equivalent) in English Language … models and 2D CAD applications. Ability to engage, coach and motivate teams and set clear targets and expectations. Evidence of high levels of customer service and satisfaction. Experience in successfully managing performance and providing clear constructive feedback. Experience in successfully implementing plans and projects on time and on budget. More ❯

description The Data Analyst will play a key role in ensuring the timely and accurate provision of data insights to support teams within Regulated Service & Resources. The post holder will provide quantitative and qualitative insights by developing reports that meet business short and long-term business needs, improve service delivery, and enhance strategic direction of the service and the operational decision making for children at risk of becoming looked after and children who are in care. The post holder will work closely with the 1) Childrens Homes Finding Team, 2) Fostering Development Team and 3) Edge More ❯

ir35 - Umbrella only Role description As a ServiceNow Architect specialising in HRSD, you will play a critical role in designing, implementing, and optimizing HR Service Delivery solutions on the ServiceNow platform. You will collaborate with cross-functional teams to deliver high-quality, scalable solutions that enhance employee experiences More ❯

Analysis: Analyse benefits data to identify trends and opportunities for improvement. Vendor Management: Manage relationships with benefits vendors and negotiate contracts to ensure optimal service delivery. Qualifications: Minimum of 5 years of experience in UK benefits management. Strong knowledge of UK benefits regulations and practices. Excellent communication and interpersonal More ❯

network configurations using YANG modelling for routers and switches. Integrate APIs (RESTCONF/NETCONF) and manage data formats like XML and JSON . Support service documentation, SOPs, and training for operational teams. Tech Stack & Tools Automation & Orchestration : Ansible, Jinja2 Languages : Python, Bash, Go Network Modelling : YANG API Protocols : RESTCONF … and automation using Ansible. Familiarity with ServiceNow, GitHub workflows, and network infrastructure. Experience with network standards and modelling (e.g., YANG). Background in IT Service Delivery (ITIL preferred). Knowledge of WAN, LAN, IP management, DNS, DHCP. Certifications such as Cisco DevNet Professional or CCNP are a plus. More ❯

undergoing a Banner SaaS implementation . Our client needs an experienced Banner Architect/Consultant to provide specialist input across technical architecture, integration, and service delivery. This is a critical role focused on injecting Banner domain expertise and centred on keeping the project on track through a fast-paced … delivery phase. Role: Act as the Contract Banner subject matter expert , you will advise on best practices for Banner SaaS and Banner v9 implementations You will lead on architecture decisions , particularly around integration design using Ethos, Data Connect , and potentially Insights Coordinating with project teams and stakeholder, you will … aim to align technical delivery with business objectives Support data modelling and transformation , especially in a SaaS context Ensure scalable, maintainable, and secure integration strategies Offer guidance on service delivery best practices across the Banner ecosystem Skills/Experience: Strong hands-on experience with Banner SaaS or More ❯

Process Automation (RPA) and AI-powered solutions. What s in it for you Proven business model with global brand support Full training, coaching and service delivery handled centrally Break even with just five clients Recurring income from long-term clients No technical expertise required You ll need: Strong More ❯

remote working This Senior Market Risk Consultant will implement solutions across the EMEA region. Responsibilities include: 10+ years of experience in a similar technology delivery role in Commercial and Investment Banking Market Risk IT domain Extensive knowledge in Market Risk methodologies, analytics, and reporting. This includes architecting solutions for … incidents. Able to understand business and technical concepts, identify potential issues and risks, and provide appropriate challenge or escalation accordingly. Leadership skills at a delivery level to motivate delivery stakeholders. Experience in management and in depth understanding of the IT and business change delivery processes. Thorough understanding … Strong problem-solving skills and ability to constructively challenge, make recommendations and design solutions. Positive mindset to drive excellence and continual improvement in IT service delivery. More ❯

remote working This Senior Market Risk Consultant will implement solutions across the EMEA region. Responsibilities include: 10+ years of experience in a similar technology delivery role in Commercial and Investment Banking Market Risk IT domain Extensive knowledge in Market Risk methodologies, analytics, and reporting. This includes architecting solutions for … incidents. Able to understand business and technical concepts, identify potential issues and risks, and provide appropriate challenge or escalation accordingly. Leadership skills at a delivery level to motivate delivery stakeholders. Experience in management and in depth understanding of the IT and business change delivery processes. Thorough understanding … Strong problem-solving skills and ability to constructively challenge, make recommendations and design solutions. Positive mindset to drive excellence and continual improvement in IT service delivery. Keywords: market risk, Value at Risk, VaR, SaaS, Basel, Agile, Scrum, software, SDLC, banking, bank More ❯

responsible for ensuring the smooth running of the IT department, managing the IT team, prioritising support requests and ongoing tasks, and overseeing operational IT service delivery. Key Responsibilities Include Lead, manage, mentor, and support the existing IT team Manage the IT helpdesk queue and workload, ensuring timely and effective … networking principles (TCP/IP, DNS, DHCP, Wi-Fi), and end-user device support (Windows and potentially macOS/iOS) Experience with IT service management principles (e.g., ITIL) and helpdesk ticketing systems Experience managing virtualised environments (e.g., VMware, Hyper-V) Hays Specialist Recruitment Limited acts as an employment agency More ❯

to the planning of annual, five year and thirty year asset programmes. You will also take responsibility for analysing repairs and maintenance data, identifying delivery trends and contractor performance to help improve service delivery. The ideal candidate will have strong experience in asset data management within a housing … directly to the Building Safety and Asset Information Manager. Key responsibilities include Managing, supervising and developing the asset data analysis team Leading on the delivery of housing asset data analysis and insight Analysing housing repairs and maintenance data to support performance improvement Providing technical advice and data reporting for … asset management and stock condition planning Supporting digital strategy and data systems implementation Delivering service improvements through data insight Managing projects including asset surveys and ICT software upgrades Contributing to budget forecasting and NPV modelling Working collaboratively with internal teams and external stakeholders Representing the team at Housing Board More ❯

Specialist to join their team on an initial 12 month assignment. The successful candidate will join a global team to execute a shared services delivery support model, whilst ensuring that partner sales managers and sales trainers are properly equipped to train and onboard their sales teams. Responsibilities: Call coaching … quality of; manager coaching and consultant conversations Work with quality assessors to align QA process and execution Attend quarterly business reviews for partner sites Delivery monthly business reviews to sales leadership team, sharing data insights and actions to prioritise Evaluate team leader coaching sessions, providing feedback Drive and document More ❯