18 of 18 Contract Service Delivery Jobs in London

Role: Technical Service Delivery Manager (Technical Account Manager) Location: London, UK - With Occasional onsite presence) Type of role: 6 Month Contract with Potential extension Payrate : £28 Per Hour - £32 Per Hour Inside IR35 Target Industry: Service Providers/Networking Telecoms Are you an operational leader with … foundation in network infrastructure and crisis management? We are looking for a Technical Account Manager to act as the primary operational liaison for key Service Provider clients across Northern Europe and the UK. What You'll Do Drive Incident Escalations: Act as the critical point of escalation during high ...

Programme Director - Enterprise DDaT Transformation, you will take overall responsibility for designing and executing the programme structure that transitions legacy departments and shared service organisations into a new enterprise DDaT operating model. You will lead the integration of diverse teams, systems, governance frameworks, and cultures through a range … multidisciplinary workstreams. Working closely with executive leadership, you will define future-state operating models, enterprise architecture principles, governance arrangements, delivery capabilities, and strategic partnership frameworks. This role sits at the intersection of strategy, transformation leadership, governance, and delivery, requiring an individual who can drive clarity and momentum within ...

ideal for someone with strong GDS and User-Centred Design (UCD) experience who can independently plan and deliver research activities that drive better service outcomes. You'll work closely with designers, product managers, business analysts and delivery teams to ensure user needs remain at the heart of decision … making throughout the delivery lifecycle. Key Responsibilities Plan, conduct and analyse user research across various stages of service delivery Apply a range of qualitative and quantitative research methods to generate actionable insights Work collaboratively within multidisciplinary Agile teams Present findings and recommendations to stakeholders in a clear ...

platform, applications, ingest pipelines and live services estate. The successful candidate will be accountable for engineering governance, technical assurance, platform reliability, operational resilience and delivery across multiple teams and suppliers. The candidate must demonstrate significant experience in the following: Platform Engineering & Infrastructure AWS cloud platform Terraform Docker NGINX PostgreSQL … Source Control DevOps & Automation Jenkins Groovy CI/CD pipeline design and implementation Infrastructure as Code Platform observability and monitoring Performance management and troubleshooting Service Management & Operational Support Live service management Incident, change and problem management ServiceNow (SNOW) Production support within 24x7 operational environments Supporting secure and business ...

between JSM, HubSpot and other systems, ensuring alignment with the wider technology environment. Supporting solution validation, testing and UAT, preparing training materials and identifying delivery risks and dependencies. Collaborating with the Product Manager and technical teams to deliver business requirements, and performing any other duties as required. You will … demonstrate some of the following: Previously worked as a Business Analyst, Business Systems Analyst, or in a similar role Must have experience delivering Jira Service Management implementations. Business analysis experience within system implementation, transformation or delivery-focused programmes. Experience within governance, service management or operational transformation environments. ...

communications. Conduct readiness assessments, identify adoption barriers and establish adoption plans and measures. Embed Change & Adoption into transformation, discovery and mobilisation. Coordinate engagement with Service Delivery Managers and operational stakeholders. Support service transition, including transition readiness, risks, dependencies and service landing. Provide governance, RAID management, executive … Provide leadership insight into organisational impacts, readiness and adoption. Link adoption activities and measures to benefits realisation. Maintain a visible backlog, manage commitments and delivery dates, and escalate slippage early. Identify and track dependencies, owners and associated risks. Proactively escalate risks, recommend mitigations and track actions through to resolution. ...

Role: Manage and deliver digital change projects across various functions, influencing new ways of working to achieve corporate or service objectives. Utilise change management techniques to build user confidence and commitment to new processes. Engage in consultation and communication tailored to different audiences to invigorate interest and effectively relay … complex issues. Design engagement opportunities with customers and the Voluntary and Community Sector to drive service improvement and ensure service delivery meets local needs. Implement new systems and technologies, managing stakeholders to ensure project targets, timescales, and budgets are met. Provide organisational expertise in service transformation ...

across a range of government projects and highly regulated environments. This is an exciting opportunity for a risk and compliance professional to support the delivery of governance, risk, and compliance objectives while helping clients enhance their control frameworks, strengthen regulatory compliance, and improve risk management practices. You will work … promote a strong compliance culture, drive continuous improvement initiatives, and provide expert advice on risk and regulatory matters. Key Responsibilities Support project and service delivery through effective quality assurance, risk management, and compliance oversight. Drive awareness and adoption of compliance policies, standards, and processes across multiple teams ...

Lead infrastructure and collaboration technology workstreams across complex defence projects. Provide expert-level troubleshooting, fault diagnosis and resolution for telephony and infrastructure services. Ensure service delivery meets demanding SLAs and operational requirements. Work within strict governance, security and change management processes. Contribute to service improvement initiatives, increasing … workstreams using recognised methodologies such as PRINCE2 or PMI . Experience operating within highly regulated, secure environments with robust governance controls. Strong understanding of service management and working to challenging SLA targets Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse ...

identity infrastructure, ensuring high levels of availability, performance, and security. You will act as a subject matter expert across identity technologies, contributing to continuous service improvement and supporting a fast-paced, evolving IT environment. Alongside operational responsibilities, you will provide technical expertise to project delivery teams and work … Services and associated security infrastructure Deliver 2nd and 3rd line support for Active Directory, Privileged Access Management, and IdAM solutions Respond to incidents and service requests, taking ownership through to resolution Perform proactive system monitoring and daily health checks to prevent service disruption Collaborate with support and project ...

Rate: £750/day (Umbrella) IR35 Status: Inside IR35 The ServiceNow HRSD Solution Architect is responsible for leading the transformation of an existing HR Service Delivery implementation towards a scalable, maintainable, and ServiceNow best practice aligned operating model. The role focuses on reducing customisation, eliminating technical debt, increasing … content to deliver an out-of-the-box, employee-centric knowledge experience. Required Experience well-developed soft skills Extensive experience with ServiceNow HR Service Delivery. Proven experience assessing and remediating ServiceNow environments. Experience leading platform transformation or optimisation programmes. Strong understanding of ServiceNow HRSD architecture and governance. Experience reducing ...

support vendor until case closure. General IT administration and implementation on Windows server environment and MS365 portal. IT element configuration including day-to-day service delivery. PC, and mobile device management Requirements : Strong knowledge of Windows OS, Microsoft 365, Entra ID, and Intune, Exchange, Share point, and Defender. Experience ...

work, providing third-line IT support to internal and external customers. The postholder will manage and own incidents through to successful resolution, ensuring timely service delivery. They will work independently towards agreed objectives, manage their own workload and act as the lead technical specialist within their area of expertise. ...

organisational efficiency. About the Company Our client is a well-established and highly respected organisation with a strong reputation for excellence, collaboration, and service delivery. They are committed to investing in technology, innovation, and modern ways of working, creating an environment where digital improvement and user experience … user journeys, and process improvement opportunities. Translate user needs into change requests, enhancement proposals, and practical digital solutions. Coordinate with third-party suppliers, managed service providers, and technical specialists to resolve issues and deliver successful outcomes. Manage application-related incidents, service requests, and enhancement activities from initiation through ...

ensuring the accurate, timely and controlled maintenance of client, adviser and account data across all systems. The role is accountable for delivering high-quality service, maintaining strong risk and control standards, supporting regulatory compliance and driving continuous improvement. This role plays a critical part in protecting data integrity, supporting … updates are processed accurately and within agreed SLAs. Act as an escalation point for complex cases and operational issues. Monitor team productivity, quality and service delivery. Ensure effective management of queues and backlogs. Risk, Control & Governance Maintain robust operational controls to protect client and business data. Ensure compliance with ...

opportunity to work on a high-profile transformation initiative where User-Centred Design, accessibility and emerging AI capabilities are at the heart of service delivery. You'll work within multidisciplinary Agile teams alongside User Researchers, Service Designers, Product Managers, Architects and Engineers to deliver exceptional user experiences across … complex Defence environments. Key Responsibilities Lead UX and UI design activities across the full product lifecycle. Create user journeys, service blueprints, wireframes, prototypes and high-fidelity designs. Apply User-Centred Design (UCD) principles to solve complex user and business challenges. Collaborate closely with technical and non-technical stakeholders across ...

Contract Type: Interim Working Pattern: Hybrid (Minimum 2 days in the office) Job Purpose: To provide technical and administrative support for the Building Control service, ensuring efficient delivery of validation, financial, and IT-related functions. The role involves managing technical support tasks, maintaining compliance with building regulations … optimising IT systems for service delivery. Key Responsibilities: Validate building regulations applications, notices, and fee calculations, ensuring compliance with statutory requirements. Manage financial processes, including invoicing, payment chasing, and purchase orders. Optimise the use of IT systems, including document management, GIS, and web-based tools. Process property enquiries ...

related services are managed. The platform is used by UK-based Home Office staff, overseas consulates and people applying for immigration-related services. Delivery involves multiple development teams and cloud service providers working within an agile framework aligned with government IT policy. The end client's identity will … v2. Automate cloud resource management and infrastructure provisioning. Work with services including EC2, S3, IAM, CloudWatch and Lambda. Manage IAM roles, credentials and secure service integrations. Integrate with enterprise directories such as OpenLDAP and Active Directory. Automate the retrieval and renewal of secrets and tokens using HashiCorp Vault. Automate ...