24 of 24 Contract Service Delivery Jobs in London

Service Delivery Manager - Life & Pensions, Insurance £Market Rate (Outside IR35) Primarily Remote 6 Weeks My client is an instantly recognisable consultancy who urgently require a Service Delivery Manager with extensive Life & Pensions experience for an end client within the Insurance Industry.Key Requirements Proven experience as a Service Delivery Manager, ideally within Insurance Prior Life More ❯

Service Delivery Manager - Life & Pensions, Insurance £Market Rate (Outside IR35) Primarily Remote 6 Weeks My client is an instantly recognisable consultancy who urgently require a Service Delivery Manager with extensive Life & Pensions experience for an end client within the Insurance Industry. Key Requirements Proven experience as a Service Delivery Manager, ideally within Insurance Prior More ❯

Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation's IT team require focused support from an individual who has been through ISO27001/ITIL audits previously to provide a structured framework to ensure the effective and efficient delivery of services, aligned with recognised industry best practices. You will be required to purchase a baseline assessment … per day, inside IR35 Essential skills & experience required: Well-versed in ITIL analysis and documentation as the core focus of previous work Strong understanding of the processes, flows and service delivery elements across JML (Joiners, Movers and Leavers) from an ID, Change, Access Controls perspective Confident communicator Objectives: Establish a foundational understanding of service delivery principles … and best practices Implement processes that ensure reliable, consistent, and high-quality service provision Enable continuous improvement within the service delivery function *Please only apply for consideration if you have full, independent right to work in the UK and you are already living in the UK permanently.* Franklin Bates is a leading IT recruitment consultancy specialising in More ❯

Ahead of upcoming ISO27001 and ITIL Service Operations audits, this organisation's IT team require focused support from an individual who has been through ISO27001/ITIL audits previously to provide a structured framework to ensure the effective and efficient delivery of services, aligned with recognised industry best practices. You will be required to purchase a baseline assessment … per day, inside IR35 Essential skills & experience required: Well-versed in ITIL analysis and documentation as the core focus of previous work Strong understanding of the processes, flows and service delivery elements across JML (Joiners, Movers and Leavers) from an ID, Change, Access Controls perspective Confident communicator Objectives: Establish a foundational understanding of service delivery principles … and best practices Implement processes that ensure reliable, consistent, and high-quality service provision Enable continuous improvement within the service delivery function *Please only apply for consideration if you have full, independent right to work in the UK and you are already living in the UK permanently.* Franklin Bates is a leading IT recruitment consultancy specialising in More ❯

Technical Administrator will be responsible for providing technically-focused clerical, administrative and IT support for the housing asset management service, in order to support effective service delivery to residents and corporate clients. Main duties and responsibilities Carry out a range of general office administrative support tasks including maintain and manage diaries, prepare agendas, arrange meetings and take … update and monitor data for the department’s administrative and IT systems. Assist in the collation of all relevant information required by the Home Ownership Unit. Deal with technical service enquiries from the public, contractors, consultants, other departments, external bodies and stakeholders and ensure appropriate information is forwarded to the relevant officer where necessary; record complaints, closely monitor and … take action to ensure the service meets the Council’s response criteria. Under direction be responsible for the preparation and administration of all aspects of tender documentation including packaging, sending out and receiving tenders in accordance with the Council’s Standing Orders and procedures. Responsible for recording and managing the receipt and issue of keys and FOBS, ordering keys More ❯

IT Operations/Monitoring/Service Management Engineer We're looking for a skilled Service Management Engineer to join a growing team. In this role, you'll be at the heart of the IT monitoring and event management services, ensuring smooth operations, rapid incident response, and proactive service improvement. If you're passionate about technology, problem-solving … and delivering excellent service, this could be the role for you. What you'll be doing Acting as the first point of contact for event management queries and issues. Monitoring and triaging events, ensuring incidents are logged, categorised, and escalated correctly. Maintaining operational integrity of monitoring systems, including user access and software version control. Supporting proactive identification and resolution … of potential service issues before they affect customers. Assisting with documentation, reporting, and service improvement initiatives. Collaborating with teams across ITSM, Operations, and Service Delivery to ensure effective end-to-end service. What we're looking for Essential skills & experience Strong knowledge of the Logic Monitor platform (LMCA certification desirable). Experience with N-able N More ❯

Service Reliability Engineer 3 month contract Hybrid Occasional travel to London £550 - £570pd (Outside IR35) Role Overview: We are seeking a highly skilled Service Reliability Engineer/to join our team. This role is pivotal in helping our clients visualise and implement improvements to their IT landscapes, focusing on system reliability and observability. You will be responsible for … the associated benefits. This role requires facilitation of client-facing workshops and interviews to gather valuable input. Key Responsibilities: - Provide strategic insights to be included in a future IT Service Management Blueprint for Reliability. - Create relevant blueprint artefacts addressing Process, Organisation, Technology, and Information (POTI) concerns. - Plan and facilitate workshops with client stakeholders to co-create the blueprint. - Offer … expertise in establishing a maturity baseline and target for reliability capabilities. - Coordinate and support maturity workshops with stakeholder participation across Service Delivery and selected Business Units. Key Skills Required: - Proven experience in solution reliability and availability engineering. - Ability to identify, document, and articulate risks impacting system reliability and availability. - Proficient in conducting Failure Analysis such as Failure Modes More ❯

As a Client Services Coordinator in our Aftersales Department, you will play a key role in delivering high-quality technical support and service coordination for customers across the EU. This position combines technical IT support, project coordination, and customer service to ensure seamless post-sale experiences in the telecommunications industry. Key Responsibilities: Project and Maintenance Support: Assist in … planning, organizing, and tracking IT maintenance and telecom service projects, ensuring milestones are met. Monitor project and support status, proactively identify issues, and escalate to senior team members as needed. Prepare meeting materials, agendas, and detailed minutes to facilitate effective collaboration. IT and Technical Support: Provide customer-facing and remote IT support, including helpdesk duties, troubleshooting telecom systems, and … or updates to ensure smooth adoption. Customer and Stakeholder Engagement: Respond promptly to customer inquiries via phone, email, or in-person, providing clear and accurate resolutions to technical and service-related queries. Build strong relationships with customers, team members, and external stakeholders to support service delivery. Coordinate meetings and follow up on action items to drive project success. More ❯

Social Media: Qualifications, Knowledge, and Experience Requirements - Criteria to be Evaluated at the Shortlisting Stage. To thrive in this role, you will need: Demonstrable commercial acumen, preferably in a service delivery environment. Able to show the ability to support the delivery of organisational goals with awareness and understanding of these goals, the relevant governance framework, the relevant … market(s), financial constraints, etc. Ability to outline a business case to support procurement/category plans and/or service area projects based on appropriate research, both suppliers and colleagues. This should be demonstrable through previous experience. Proven procurement experience and sound technical expertise within the public sector, including an in-depth knowledge of the regulatory framework. Experience … contributing to the development and delivery of procurement strategies and policies in a large, diverse organisation. A well-developed ability to exercise judgement and discretion. Excellent stakeholder management skills and the ability to build fruitful working relationships with diverse groups. Strong IT skills, including Microsoft Office/Google Suite, with advanced knowledge of Microsoft Excel and Google Sheets. Ability More ❯

Gather and map requirements, ensuring clear communication and effective management of expectations across multiple stakeholders. Manage vendor and supplier interactions within a multi-supplier environment, ensuring seamless integration and service delivery. Required Skills & Qualifications: Demonstrable experience as a Business Analyst within large, complex organisations. Strong requirements management and process modelling skills. Proven experience in stakeholder management, working closely with More ❯

Purpose of Job Responsible for providing technically-focused clerical, administrative and IT support for the housing asset management service, in order to support effective service delivery to residents and corporate clients. Main duties and responsibilities Carry out a range of general office administrative support tasks including maintain and manage diaries, prepare agendas, arrange meetings and take accurate … update and monitor data for the department’s administrative and IT systems. Assist in the collation of all relevant information required by the Home Ownership Unit Deal with technical service enquiries from the public, contractors, consultants, other departments, external bodies and stakeholders and ensure appropriate information is forwarded to the relevant officer where necessary; record complaints, closely monitor and … take action to ensure the service meets the Council’s response criteria. Under direction be responsible for the preparation and administration of all aspects of tender documentation including packaging, sending out and receiving tenders in accordance with the Council’s Standing Orders and procedures. Technical Administrator Technical Administrator Technical Administrator Technical Administrator More ❯

quality is defined, measured and embedded across HMLR's complex digital estate. 2-year FTC, £73,347 - £78,213 (dependant on location) plus 29% pension contribution and full Civil Service benefits. Flexible, hybrid working from a choice of 14 HMLR Locations. HM Land Registry's existing software systems and services form part of the critical national infrastructure, safeguarding land … of quality practices across development teams and domains, this role drives consistency in how HM Land Registry builds and tests its systems while enabling teams to meet their unique service delivery needs. The role carries senior responsibility for quality across HM Land Registry's diverse technology estate, from traditional register systems to modern digital services. By establishing organisation … wide quality governance and growing technical testing capability, you will ensure HM Land Registry's systems maintain public trust while enabling rapid delivery of secure, high-quality digital services. Key Responsibilities Define and implement quality standards and testing frameworks across HMLR's systems and services. Lead HMLR's strategic approach to quality engineering, working across the organisation to drive More ❯

IT and Operations function to India. £700 - £760pd via Umbrella Company or PAYE Essential Requirements: Extensive Project Management experience Experience managing offshoring and outsourcing projects directly Extensive technology or service delivery experience Extensive experience working in a Bank or Financial Services business Experience with Agile methodologies If you meet these requirements please apply for immediate consideration. More ❯

Marketing, Commercial, Property, and Procurement Assess and evolve collaboration and reporting tools to boost productivity and transparency Champion automation and analytics using Power Automate and Power BI Collaborate with service delivery and IT partners to ensure excellent support and governance Define KPIs for adoption, effectiveness, and process improvement Experience Required: Proven background as a Product Owner or IT More ❯

detail in maintaining accurate and consistent data. Effective communication skills, both verbal and written. Ability to work under pressure and meet deadlines. Commitment to equal opportunities in employment and service delivery. Nice to Have Experience in providing training and support for IT systems. Ability to recommend improvements to existing processes. Experience in troubleshooting and providing helpdesk support. Familiarity with More ❯

HIRING ASAP Start date: ASAP Duration: 12 months Location: Remote Rate: £300 - £450 per day PAYE Summary As a Technical Solutions Consultant, you will help the businesses through scaled service delivery & operations as a technical point of contact for our clients and internal stakeholders. In the role you will act as an expert on our advertising solutions, consult … be comfortable working in ambiguous situations, using your analytical skills to find solutions to tackle client problems. Responsibilities Build technical expertise in Meta's various advertising products (Signals, Measurement, Delivery, ) and provide consultative guidance to clients and internal sales teams on best practices. Troubleshoot and resolve technical issues stemming from our client's usage of Meta advertising solutions. Escalate More ❯

of technical solutions Maintain accurate records of support interactions and resolutions Collaborate with team members and escalate complex issues when needed Stay up to date with workplace technologies and service delivery standards Other stuff we're potentially looking for: Understand user requirements and guide them toward effective solutions Familiarity with workplace technologies including: Windows 7/10 Microsoft More ❯

day administration for estates, maintenance, and facilities projects. Maintain accurate records, schedules, and documentation, including basic document control tasks. Liaise with contractors, suppliers, and internal teams to ensure smooth service delivery. Support compliance with health & safety and statutory requirements. Skills & Experience Strong organisational and communication skills with keen attention to detail. Competence with MS Office and database systems. Experience More ❯

day administration for estates, maintenance, and facilities projects. Maintain accurate records, schedules, and documentation, including basic document control tasks. Liaise with contractors, suppliers, and internal teams to ensure smooth service delivery. Support compliance with health & safety and statutory requirements. Skills & Experience Strong organisational and communication skills with keen attention to detail. Competence with MS Office and database systems. Experience More ❯

Ansible and MuleSoft. Define and deliver patching strategies ensuring maximum infrastructure security and compliance with regulatory requirements. Oversee middleware operations. Drive automation initiatives thus reducing manual effort to improve service delivery efficiency. Collaborate with database and storage teams to integrate tools and automation into core operations. Develop and maintain standard operating procedures for tooling, middleware and patching. Ensure More ❯

and supports strategic financial management through expert guidance and strong operational leadership. Key Responsibilities Leadership & Business Partnering Build strong working relationships across departments. Promote a culture of customer-focused service delivery. Work collaboratively with Finance Business Partners and the Head of Financial Planning. Financial Accounting & Audit Lead the annual audit process and prepare financial statements in line with UK … Operations Lead the Financial Services Unit (Revenue and Payments Units). Ensure accurate processing of invoices, tuition fees, staff/student expenses, and supplier payments. Implement KPIs to monitor service efficiency. Research Finance Oversee post-award research funding support and compliance. Finance Systems & Processes Oversee financial systems development and accounting structures. Ensure strong reconciliation and compliance frameworks. Finance Training More ❯

who are seeking a Technical Solutions Consultant to join the team and play a key role in supporting clients and internal teams through expert technical guidance, troubleshooting, and scaled service delivery. Acting as a trusted technical point of contact, you’ll help clients make the most of their digital advertising solutions, offering best-practice advice and resolving technical challenges … document, and escalate potential bugs to product and engineering teams, following through to resolution Deliver a high-quality client experience by ensuring timely support, clear communication, and adherence to service-level agreements Identify opportunities to streamline workflows, automate processes, and improve support efficiency Essential Skills & Experience: 2+ years of experience in Digital Advertising and/or Technology industries Proven … experience in technical troubleshooting and ticket escalation Ability to explain complex technical concepts to non-technical audiences Familiarity with advertising technologies (pixels, ad servers, auctions, delivery systems) Working knowledge of web technologies such as HTML, CSS, JavaScript, and HTTP Experience using SQL and RESTful APIs for data access or integrations Package: Day rate - £350-375pd PAYE Fully remote More ❯

setup, and execution of executive briefings, ensuring a seamless and professional experience for visiting customers and internal stakeholders. This role involves cross-functional collaboration, vendor coordination, and concierge-level service delivery. Key Responsibilities Coordinate all logistical aspects of executive briefings, including catering, room setup, and marketing materials Act as the main point of contact for briefing requestors and internal … library of local recommendations for visiting guests Capture and report briefing data to support team KPIs Skills & Experience Proven experience in event coordination, hospitality, or facilities management Strong customer service orientation and executive presence Excellent communication and interpersonal skills Ability to multitask and work independently in a fast-paced environment Experience in a corporate, multinational setting preferred Interest in More ❯

meet user needs and align with the University’s IT strategy. Drive capacity planning and technical development for network services, improving processes, tools, and documentation to enhance support and service delivery. Develop and test network solutions , focusing on data, voice, and wireless technologies; contribute to strategic planning and service improvements based on feedback and research. Coordinate with external … vendors to ensure effective delivery and support of third-party network and telecom services. Lead project work using the Information Services framework , managing your own tasks and supporting the team to meet deliverables and customer expectations. Provide training and documentation for Information Services staff, ensuring high service standards and adherence to ITIL practices. Collaborate across departments to support … disaster recovery and staying current with evolving networking standards and technologies. Handle support requests and troubleshooting , proactively addressing performance issues and ensuring timely responses to user queries via the Service Desk. Perform additional duties as assigned by the Team Lead, within your area of expertise. Essential Experience Essential: Working on large Networking/NAC/DDI/WiFi projects More ❯