1 to 25 of 26 Contract Service Delivery Jobs in London

Service Desk Lead Rate - £450 - £500 (A Day) Duration - 12 Months (Initially) Location - Uxbridge (On-site) Ir35 - Inside (Must use an umbrella company) We're looking for an experienced Service Desk Lead to join a well-established organisation on an initial 12-month contract. This is a fantastic … opportunity for a customer-focused IT Service Management professional with strong leadership capabilities to drive operational excellence, service improvement initiatives, and stakeholder engagement across the business. As Service Desk Lead, you will manage and develop the Service Desk function, ensuring the delivery of a high ...

Months initial contract £495 per day (Inside IR35) Hybrid/London - 1-2 days per week on site We are seeking an experienced Service Manager/Change Manager to oversee IT Service Management operations while governing the end-to-end Change Management process. The role will be responsible … ensuring service stability, SLA compliance, operational excellence, and effective change governance across application and infrastructure environments. The ideal candidate will have strong hands-on experience in ITIL processes, stakeholder management, CAB governance, service reporting, major incident management, and continuous service improvement. Key Responsibilities Change Management Govern ...

HRSD Developer We are looking for an experienced ServiceNow Developer to join a major enterprise programme, supporting the development and enhancement of its HR Service Delivery (HRSD) platform. This is a hands-on development role focused on building scalable HR solutions across the employee lifecycle. Key Responsibilities Design … Producers and Lifecycle Events Develop Business Rules, Client/Server Scripts, Script Includes and UI Actions/Policies Build workflows using Flow Designer and Service Catalog Develop and maintain automated testing using ServiceNow ATF Troubleshoot defects and support production stability Work closely with architects, product owners and engineering teams ...

Service Owner - Digital Workplace & AI Summer-Browning Associates is currently supporting our central government client, who is seeking a Service Owner for an initial 12-month assignment with the option to extend. Location: London | Hybrid The ideal candidate will possess an active security clearance and a proven background … Service Owner Management, complemented by the following valuable skills and experiences: Significant experience as a Service Owner or Deputy Service Owner in cloud transformation programs. A deep understanding of the GDS Service Standard, with a proven track record of successfully guiding services through the Discovery, Alpha ...

financial stability for the British people. The Bank of England is a diverse organisation. Each of its 4,000 people are committed to public service and dedicated to promoting the good of the people of the United Kingdom by maintaining monetary and financial stability. Provide operational and business process … . Acting as a key point of contact for colleagues and suppliers, the resource will support the resolution of process and workflow queries, maintain service delivery standards, identify and escalate issues, and document end-to-end processes to improve knowledge sharing and operational resilience. As a Oracle Procurement ...

Thursday Grade: Level 5 Contract: Contract opportunity Working Environment: Rail/Telecommunications We are currently recruiting for a Network Change Engineer to support the delivery and ongoing management of critical radio and transmission networks within the London Underground environment . This is an excellent opportunity for an experienced engineer … with a background in TETRA radio, transmission systems, network management or operational service delivery , looking to work on technically complex rail telecommunications infrastructure. The Role As a Network Change Engineer, you will be responsible for provisioning, modifying and removing network services, as well as supporting software and firmware ...

Service Manager |6-Month Contract | InsideIR35 | Hybrid Location: London (Hybrid, onsite 2 days per week) Contract: Inside IR35 We're supporting a leading organisation within the Utilities sector in the search for an experienced IT Service Manager to join a multi-supplier IT environment. Key Responsibilities Manage … service delivery, ensuring SLAs and KPIs are achieved. Act as the primary contact for suppliers and internal stakeholders. Own Major Incident Management, including participation in an on-call rota. Drive Continuous Service Improvement initiatives across services. Ensure compliance with governance, security, audit, and regulatory requirements. Produce service ...

large well established CLient is urgently recruiting for an experienced Senior Delivery Manager - Technology Operations to lead the delivery of end-user technology services across a multi-site organisation. The chosen Candidate will be responsible for TechBar and desktop support, hardware and software asset management, major incident response … performance of third-party technology support providers. This is a key operational leadership role, combining service delivery, supplier management and continuous improvement. Key Responsibilities Lead the day-to-day delivery of TechBar and desktop support services, ensuring strong SLA performance and customer satisfaction. Manage third-party support ...

Cleared Business Analyst - IT Procurement & Service Management Remote Contract: 3-6 months initially Rate: £400 per day Start: ASAP Clearance: SC Clearance must be active We are looking for a Business Analyst to support a range of IT procurement, service management and service transition initiatives within … public sector environment. You'll be responsible for gathering and documenting requirements, producing procurement artefacts, supporting mobilisation activities, analysing business needs and contributing to service transition into operational teams. Key Skills & Experience: Business analysis and requirements gathering IT procurement and ITT support documentation Stakeholder engagement and process mapping Service ...

meet user's needs, following the appropriate governance processes. 3rd line support for collaboration tools. Receives and logs requests for support from service desk, other service delivery staff and/or users. Prioritises requests in accordance with agreed criteria and promptly allocates unresolved calls as appropriate. Investigates … with required standards, methods and procedures; and ensures that documentation is available and accessible to all who need to use it. Provides excellent customer service by monitoring the progress of requests for support, ensuring all stakeholders are kept informed and that customer expectations are managed. Assists the Productivity ...

runbooks and integrations with ServiceNow, SCOM, Active Directory, Azure AD/Entra ID and related enterprise platforms. Operating within a highly governed, ITIL-aligned service model, the post-holder ensures automation services are available, secure, compliant and delivered in line with agreed SLAs, change controls and operational standards. … maintain operational documentation, runbook guidance, knowledge articles and support procedures Investigate incidents and problems relating to automation services, supporting root cause analysis and service improvement activity Ensure all changes are delivered in accordance with agreed standards, security controls, customer processes and defined change windows Support service restoration ...

About the role Our client is recruiting an FM Ops & Systems Lead to provide strategic leadership, governance and continuous improvement across the connected service areas: FM Helpdesk Management, CAFM Systems Governance and Optimisation, overseeing relevant building management processes. You will lead the FM Helpdesk/CAFM functions, ensuring consistent … Lead and develop the FM Helpdesk Manager and CAFM Systems, setting priorities, standards and development plans, while acting as the senior escalation point for service-delivery and operation functions. - Overseeing strategy, governance, administration, utilisation and future development, together with data integrity, information security, system performance and regulatory compliance. ...

Clearance Required Likelihood of Extension: High The Opportunity We are looking for an experienced Senior Interaction Designer to join a fast-paced digital delivery team working on an important public sector service. This is an exciting opportunity for a confident and self-sufficient designer who can take ownership … lead specialist for interaction design and will play a key role in shaping user journeys, developing prototypes and translating research insights into effective service improvements. What You'll Be Doing Working closely with Service Design, User Research and Product Management colleagues, you will: Design intuitive user journeys ...

fixed term contract Location: London (Hybrid) Salary: 60,000 – 70,000 GBP + 10% Bonus Job responsibilities: 1. Retail Store Expansion & Operations New Store Delivery: Lead and execute the end-to-end technical infrastructure setup for new store openings, refits, relocations, and brand pop-ups across Europe. This includes … localized retail systems and warehouse practices comply directly with GDPR, IT General Controls (ITGC), and corporate data breach prevention playbooks. 5. Office IT Operations & Service Delivery Corporate Workplace Operations: Manage daily IT infrastructure across EMEA offices and showrooms, covering corporate hardware lifecycles (Windows/MacOS), M365 systems, conferencing ...

until the end of the financial year) Clearance: Active SC required The Principal Enterprise Architect will lead the architecture for the client, ensuring the service is secure, scalable, user-centred and aligned to client's regulatory, data and digital transformation needs. Senior enterprise architecture experience across digital, data … technology services. Strong understanding of digital government service delivery, user-centred design, accessibility and assurance. Experience designing or assuring complex, regulated, data-rich services. Practical knowledge of cloud architecture, preferably Microsoft Azure, integration, identity, security and operational resilience. Ability to create clear architecture roadmaps, models, standards and decision ...

busy public sector organisation based in Dagenham. This is an excellent opportunity for a technically minded individual who enjoys problem-solving, providing excellent customer service, and supporting a wide range of IT and business systems. Key Responsibilities As an IT Business Support Officer, you will support the ICT team … with a variety of day-to-day operational activities, helping to ensure the smooth delivery of ICT services across the organisation. Key duties will include: Providing first line ICT support to internal users. Assisting with troubleshooting and resolving hardware, software, system and user-related issues. Supporting the management ...

busy public sector organisation based in Dagenham. This is an excellent opportunity for a technically minded individual who enjoys problem-solving, providing excellent customer service, and supporting a wide range of IT and business systems. Key Responsibilities As an IT Business Support Officer, you will support the ICT team … with a variety of day-to-day operational activities, helping to ensure the smooth delivery of ICT services across the organisation. Key duties will include: Providing first line ICT support to internal users. Assisting with troubleshooting and resolving hardware, software, system and user-related issues. Supporting the management ...

maintenance and improvement of CI/CD pipelines using Jenkins, Groovy and GitLab Monitoring platform performance, availability and reliability Troubleshooting infrastructure, deployment and service issues Supporting Linux and Windows-based systems Working with PostgreSQL databases and associated platform services Contributing to automation, platform improvements and operational resilience initiatives Collaborating … closely with development and support teams to improve service delivery Please note, occasional participation in an on call rota may be required What we're looking for We're less interested in finding someone who has done everything on the list and more interested in finding a strong ...

risks where needed. You'll also translate complex end-to-end processes into clear documentation, guidance and knowledge articles, and contribute to testing and service improvement. You will need proven experience working with the following: Oracle Procurement (PPM) and associated procurement processes Supporting operational workflows, query resolution and ticket … beneficial. You'll need to hold or be eligible to obtain SC clearance. Interested? Please apply below. Oracle Procurement Support, Oracle PPM, Procurement Operations, Service Delivery, Business Operations, Process Mapping, Ticket Management, London, Hybrid, Contract, Inside IR35 ...

role in supporting assurance programmes, monitoring compliance with policies and standards, maintaining governance controls, and driving continuous improvement initiatives. Working closely with delivery, security, operations, risk, and quality teams, you will help ensure services remain compliant, resilient, and aligned to client and organisational objectives. The successful candidate will … support informed decision-making, and contribute to the ongoing enhancement of assurance practices across multiple government projects. Key Responsibilities Information Assurance & Compliance Support the delivery of Information Assurance activities across operational and project environments. Monitor compliance with organisational policies, procedures, standards, and regulatory requirements. Conduct assurance reviews and quality ...

impacts and support the design of future ways of working. Support the definition and implementation of the target operating model, including roles, responsibilities and service ownership. Facilitate workshops and engage stakeholders across multiple teams and disciplines. Develop communication, engagement and adoption plans. Support training readiness and business transition activities. … enabled business change programmes. Desirable Experience Higher Education sector experience. Experience supporting SaaS implementation programmes. Experience in benefits realisation and performance measurement. Experience in service transformation, operational readiness or business process redesign. Experience working within customer-facing or service delivery environments. ...

Beyond standard reporting, you will leverage Generative AI and automation to streamline data pipelines, uncover operational trends, and improve customer experience, digital adoption, and service delivery across international regions. Key Responsibilities Collaborate with engineering teams to develop robust SQL pipelines, improve data integrity, and establish clear metric definitions ...

offender management application into a scalable, cloud-based platform that will support agencies across the UK and place public protection at the heart of service delivery. Working within a multidisciplinary Agile delivery team, you will collaborate with Product Managers, User-Centred Design specialists, Architects and technical teams … document and manage business requirements. Write clear user stories with robust acceptance criteria. Collaborate with stakeholders across multiple government departments and agencies. Support Agile delivery teams throughout the development life cycle. Identify risks, dependencies and issues, ensuring appropriate mitigation and escalation. Maintain high-quality BA documentation and artefacts. Support ...

organisational efficiency. About the Company Our client is a well-established and highly respected organisation with a strong reputation for excellence, collaboration, and service delivery. They are committed to investing in technology, innovation, and modern ways of working, creating an environment where digital improvement and user experience … user journeys, and process improvement opportunities. Translate user needs into change requests, enhancement proposals, and practical digital solutions. Coordinate with third-party suppliers, managed service providers, and technical specialists to resolve issues and deliver successful outcomes. Manage application-related incidents, service requests, and enhancement activities from initiation through ...

support, development, and continuous improvement of the GMP Application and associated analytics capabilities. The role will ensure the effective operation of the Salesforce platform, delivery of the application roadmap, and development of high-quality reporting and analytics solutions across Salesforce and Microsoft Power BI/Fabric environments. Working closely … practices. Operate effectively within a matrix-managed environment, balancing competing priorities and stakeholder requirements. Promote a culture of continuous improvement, innovation, and user-centric service delivery. Essential Skills & Experience Salesforce Certified Administrator. Salesforce Certified Platform App Builder or equivalent practical experience. Microsoft Certified: Power BI Data Analyst Associate ...