2 of 2 Contract Service Desk Analyst Jobs in London

On behalf of the Cabinet Office, we are looking for a Service Desk Analyst (Inside IR35) for a 4 month contract based in London. Operating within the heart of Government, as a Service Desk Analyst you will be acting as the first point of contact for all users operating on the Official platform - supporting … in 1 Horseguards Road (occasional working from home) where you shall work between our build room and our user facing Tech Hub providing face to face support. As a Service Desk Analyst you will: . Provide first and second line support for all IT related issues, interacting with a diverse user base. . Build, manage, support, asset … track and maintain all associated hardware devices. . Rotation between phone and IT portal ticket support, and user facing assistance at deskside. . Track all incidents and service requests, prioritising as necessary and resolving within agreed timescales. . Create, issue and manage/maintain corporate accounts for joiners/leavers. . Processing service requests. . Work collaboratively across More ❯

Service Desk Analyst – Windows 11 Overview: We are currently supporting a leading financial services organisation that is seeking a Service Desk Analyst to assist with a large-scale Windows 10 to Windows 11 migration. This position is fully office-based in London and will involve guiding users through the upgrade process, resolving technical issues … deployment, upgrades, and/or device refresh projects. Good understanding of Microsoft 365, Active Directory, and general device troubleshooting. Experience using ITSM ticketing tools (ServiceNow desirable). Strong customer service, communication, and organisational skills. Able to work independently and produce supporting user documentation. Desirable: Previous experience supporting device rollout or upgrade programmes. Knowledge of Intune, Autopilot, and remote support More ❯