IT ServiceDeskAnalyst £315/day 6-month contract, Inside IR35 London, Onsite Reputable wealth management organisation is seeking an experienced IT ServiceDeskAnalyst for a 6-month contract. Responsibilities: Provide first-line support for a wide range of IT systems, including hardware, networks, and enterprise applications like Microsoft Office and CRM … Monitor and manage ServiceDesk contact points, ensuring all issues are logged professionally and promptly in ServiceNow Maintain and update servicedesk tickets, capturing technical details accurately and updating the knowledge base as needed Contribute to the global technology team, adopting and promoting technology standards and workflows The right candidate for this role will have: Experience … of working on an end-user facing IT Service Desk...at least 5 years IT Support experience in an ITIL based environment. Experience of supporting Windows 10 and Microsoft 365 General desktop support (PC hardware, PC build, printers, scanners, etc). General IP Networking skills (DHCP, DNS, Ipconfig, etc). Use of ServiceDesk software, ideally ServiceNow. Excellent More ❯
summary We are at a pivotal stage of our digital journey and have an ambitious portfolio of digital technology initiatives ahead of us, all grounded around - empowering patients and service users; improving the experience navigating the healthcare system and joining up systems and data across to better meet the needs of the service. Main duties of the job Customer … service management o Resolve user requests to a minimum of the agreed service level agreement o Empathise with the end user Use customer-focused metrics to achieve a satisfying outcomeo Ownership and initiativeo Own an issue until a new owner has been found or the problem has been mitigated or resolved Service focuso Show an awareness of … different products and servicesAsset and configuration managemento Track log and correct information to protect assets and components continual service improvement.o Show an awareness of developing process efficiency and common ways in which processes are optimised.o Support specific activities to improve development processes.o Spot or identify obvious deficiencies. The service currently operates Monday to Friday between 8.00am - 6.00pm daily More ❯
IT SerivceDesk Analyst Location: London Duration: 3 Months Initially Day Rate: £300 IR35: Outside Role Overview We are seeking a customer-focused IT Support Officer to provide high-quality, front-line IT support to users within a higher education environment. Acting as the first point of contact for IT queries, you will deliver technical assistance across various channels including … in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team. Key Responsibilities Provide friendly, professional, and customer-focused front-of-house IT support Assist users with device connectivity, printing, software access, and general IT enquiries Monitor, prioritise … and resolve support tickets within agreed service levels Deploy and support hardware and equipment in line with institutional standards Apply ITIL-aligned service management processes Investigate and escalate incidents, documenting key actions and outcomes Support user testing, pilot rollouts, and feedback gathering for new services Supervise and support junior team members during operational hours Maintain accurate documentation and More ❯
IT SerivceDesk Analyst Location: London Duration: 3 Months Initially Day Rate: £300 IR35: Outside Role Overview We are seeking a customer-focused IT Support Officer to provide high-quality, front-line IT support to users within a higher education environment. Acting as the first point of contact for IT queries, you will deliver technical assistance across various channels including … in-person, phone, email, and chat. The role requires a proactive approach to problem-solving, a strong customer service ethic, and the ability to work collaboratively within a wider IT support team. Key Responsibilities Provide friendly, professional, and customer-focused front-of-house IT support Assist users with device connectivity, printing, software access, and general IT enquiries Monitor, prioritise … and resolve support tickets within agreed service levels Deploy and support hardware and equipment in line with institutional standards Apply ITIL-aligned service management processes Investigate and escalate incidents, documenting key actions and outcomes Support user testing, pilot rollouts, and feedback gathering for new services Supervise and support junior team members during operational hours Maintain accurate documentation and More ❯
