Service Desk Analyst Contracts in London

Service Desk Analyst
England > London

The median Service Desk Analyst daily rate in London is £238, according to job vacancies posted in the 6 months leading up to 4 August 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
4 Aug 2025
Same period 2024 Same period 2023
Rank 350 331 384
Rank change year-on-year -19 +53 +103
Contract jobs requiring a Service Desk Analyst 25 45 89
As % of all contract jobs advertised in London 0.18% 0.28% 0.37%
As % of the Job Titles category 0.20% 0.29% 0.39%
Number of daily rates quoted 15 27 77
10th Percentile £199 £140 £149
25th Percentile £209 £170 £170
Median daily rate (50th Percentile) £238 £200 £200
Median % change year-on-year +18.75% - +8.70%
75th Percentile £301 £253 £235
90th Percentile £344 £285 £261
England median daily rate £200 £195 £180
% change year-on-year +2.56% +8.18% +12.66%
Number of hourly rates quoted 3 5 0
10th Percentile - - -
25th Percentile - £20.00 -
Median hourly rate £23.33 £22.00 -
Median % change year-on-year +6.05% - -
75th Percentile £24.00 - -
90th Percentile £24.39 £27.85 -
England median hourly rate £16.30 £16.30 £15.81
% change year-on-year - +3.10% +2.00%

All Contract IT Job Vacancies
London

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in London. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in London with a recognized job title 12,674 15,337 22,789
% of contract IT jobs with a recognized job title 92.96% 94.20% 94.69%
Number of daily rates quoted 8,579 10,876 16,694
10th Percentile £326 £346 £356
25th Percentile £425 £450 £463
Median daily rate (50th Percentile) £545 £550 £575
Median % change year-on-year -0.91% -4.35% -
75th Percentile £675 £688 £700
90th Percentile £775 £800 £800
England median daily rate £510 £525 £550
% change year-on-year -2.86% -4.55% -
Number of hourly rates quoted 204 199 243
10th Percentile £17.98 £17.80 £18.55
25th Percentile £22.86 £22.00 £23.88
Median hourly rate £29.54 £33.07 £37.50
Median % change year-on-year -10.69% -11.81% +12.78%
75th Percentile £50.50 £55.00 £65.00
90th Percentile £63.75 £72.50 £80.00
England median hourly rate £26.00 £45.00 £43.00
% change year-on-year -42.22% +4.65% +67.45%

Service Desk Analyst
Job Vacancy Trend in London

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in London.

Job vacancy trend for Service Desk Analyst in London

Service Desk Analyst
Contractor Daily Rate Trend in London

3-month moving average daily rate quoted in jobs citing Service Desk Analyst in London.

Daily rate trend for Service Desk Analyst in London

Service Desk Analyst
Daily Rate Histogram in London

Daily rate distribution for jobs citing Service Desk Analyst in London over the 6 months to 4 August 2025.

Daily rate histogram for Service Desk Analyst in London

Service Desk Analyst
Contractor Hourly Rate Trend in London

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst in London.

Hourly rate trend for Service Desk Analyst in London

Service Desk Analyst
Contract Job Locations in London

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the London region over the 6 months to 4 August 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Central London -4 7 £228 +37.88% 2
East London - 2 - -
South London -1 1 £220 +10.00%
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in London

For the 6 months to 4 August 2025, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the London region featuring Service Desk Analyst in the job title.

1 19 (76.00%) Customer Service
2 14 (56.00%) Active Directory
3 13 (52.00%) Windows
3 13 (52.00%) Microsoft 365
4 12 (48.00%) ITIL
5 10 (40.00%) Microsoft
5 10 (40.00%) Social Skills
6 5 (20.00%) Problem-Solving
6 5 (20.00%) Microsoft Intune
6 5 (20.00%) Windows 10
6 5 (20.00%) Microsoft Exchange
6 5 (20.00%) Azure
7 4 (16.00%) Incident Management
7 4 (16.00%) Microsoft Office
7 4 (16.00%) Citrix
7 4 (16.00%) Service Management
7 4 (16.00%) Finance
7 4 (16.00%) ServiceNow
8 3 (12.00%) Self-Motivation
8 3 (12.00%) ITIL Certification
8 3 (12.00%) Microsoft Excel
8 3 (12.00%) SharePoint
8 3 (12.00%) ITSM
8 3 (12.00%) Banking
8 3 (12.00%) Retail
9 2 (8.00%) SC Cleared
9 2 (8.00%) Security Cleared
9 2 (8.00%) PowerShell
9 2 (8.00%) Continuous Improvement
9 2 (8.00%) Mac OS

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in London by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (20.00%) Microsoft Exchange
2 3 (12.00%) SharePoint
3 2 (8.00%) CMS
4 1 (4.00%) Confluence
Applications
1 4 (16.00%) Microsoft Office
2 3 (12.00%) Microsoft Excel
3 2 (8.00%) Microsoft PowerPoint
Cloud Services
1 13 (52.00%) Microsoft 365
2 5 (20.00%) Azure
3 2 (8.00%) Google Workspace
3 2 (8.00%) OneDrive
4 1 (4.00%) GCP
4 1 (4.00%) Mimecast
Communications & Networking
1 2 (8.00%) LAN
1 2 (8.00%) WAN
2 1 (4.00%) DHCP
2 1 (4.00%) DNS
2 1 (4.00%) Unified Communications
2 1 (4.00%) VoIP
2 1 (4.00%) VPN
Development Applications
1 2 (8.00%) JIRA
General
1 10 (40.00%) Social Skills
2 4 (16.00%) Finance
3 3 (12.00%) Banking
3 3 (12.00%) Retail
4 2 (8.00%) Analytical Skills
4 2 (8.00%) Inclusion and Diversity
4 2 (8.00%) Investment Banking
4 2 (8.00%) Law
4 2 (8.00%) Legal
4 2 (8.00%) Manufacturing
4 2 (8.00%) Military
4 2 (8.00%) Organisational Skills
4 2 (8.00%) Public Sector
Libraries, Frameworks & Software Standards
1 2 (8.00%) EDI
Miscellaneous
1 3 (12.00%) Self-Motivation
2 1 (4.00%) Onboarding
2 1 (4.00%) Smartphone
Operating Systems
1 13 (52.00%) Windows
2 5 (20.00%) Windows 10
3 2 (8.00%) Mac OS
4 1 (4.00%) Android
4 1 (4.00%) Apple iOS
4 1 (4.00%) Mac OS X
4 1 (4.00%) Windows 7
Processes & Methodologies
1 19 (76.00%) Customer Service
2 12 (48.00%) ITIL
3 5 (20.00%) Problem-Solving
4 4 (16.00%) Incident Management
4 4 (16.00%) Service Management
5 3 (12.00%) ITSM
6 2 (8.00%) Asset Management
6 2 (8.00%) Case Management
6 2 (8.00%) Continuous Improvement
6 2 (8.00%) Mobile Device Management
6 2 (8.00%) Problem Management
6 2 (8.00%) Service Delivery
6 2 (8.00%) Ticket Management
7 1 (4.00%) Change Control
7 1 (4.00%) Collaborative Working
7 1 (4.00%) Customer Requirements
7 1 (4.00%) Process Improvement
7 1 (4.00%) Security Monitoring
7 1 (4.00%) Vulnerability Management
7 1 (4.00%) Web Filtering
Programming Languages
1 2 (8.00%) PowerShell
Qualifications
1 3 (12.00%) ITIL Certification
2 2 (8.00%) A+ Certification
2 2 (8.00%) CIPD
2 2 (8.00%) SC Cleared
2 2 (8.00%) Security Cleared
3 1 (4.00%) Microsoft Certification
Quality Assurance & Compliance
1 1 (4.00%) SLA
System Software
1 14 (56.00%) Active Directory
2 1 (4.00%) XenApp
Systems Management
1 5 (20.00%) Microsoft Intune
2 2 (8.00%) AirWatch
2 2 (8.00%) Symantec Enterprise Vault
3 1 (4.00%) SCCM
Vendors
1 10 (40.00%) Microsoft
2 4 (16.00%) Citrix
2 4 (16.00%) ServiceNow
3 2 (8.00%) Google
3 2 (8.00%) iManage
3 2 (8.00%) Intapp
3 2 (8.00%) Symantec
4 1 (4.00%) Altiris
4 1 (4.00%) Apple
4 1 (4.00%) CrowdStrike
4 1 (4.00%) Netskope
4 1 (4.00%) Rapid7