1 to 12 of 12 Contract Incident Management Jobs in London

Months Hybrid Model: 3 days in London Office - 2 days remote A leading Financial Services organisation in London is seeking an experienced Incident Manager who will be responsible for the use of incident and problem management processes as well as establishing reporting processes to actively identify and … and recommend interventions before problems impact service levels. Responsibilities: Monitor and respond to IT incidents reported by users, systems, or automated tools Coordinate the incident management resolver teams and assign roles and tasks according to the severity and urgency of the incident Follow the established incident management procedures and best practices, and ensure compliance with IT policies and standards Escalate major incidents to senior management and relevant stakeholders, and provide regular updates and reports Document and maintain records of all incidents and their resolutions, and identify trends and patterns Evaluate and improve the more »

w in Office International Banking Group Day Rate Contract We anticipate a requirement for several Regulatory Business Analysts with experience covering ICT-related infrastructure management, disaster recovery, incident reporting, and/or change management, as well as a strong understanding of the DORA regulation, to support our … financial client's compliance uplift programme. Key Responsibilities: Update policies, procedures, and standards for Capacity Management, Event Management, Systems Monitoring, Disaster Recovery, Incident Management, and Secure Coding to align with existing traceability matrices. Collaborate with tooling developers to ensure all ICT resilience requirements are covered. Review … and modify them as necessary. Uplift reporting templates to meet DORA regulatory requirements as prescribed in existing traceability matrices. Establish ICT processes for Capacity Management, Event Management, Systems Monitoring, Disaster Recovery, Incident Management, and Secure Coding, as described in DORA and supporting RTS. Complete impact assessments more »

DORA Technology Resilience Specialists (Disaster Recovery, Incident Reporting, Capacity Management ) London Hybrid: 2 Days p/w in Office International Banking Group Day Rate Contract We anticipate a requirement for subject matter experts to work on several technology operational resilience initiatives related to the DORA regulatory framework. These … contract opportunities would be with a financial client who would be looking for three SMEs with specialist knowledge of ICT Disaster Recovery, Incident Reporting, or Capacity Management. As an SME working on this large-scale programme of work, you can expect to get involved in a mix of the … following; Implement uplifted Disaster Recovery, Incident Reporting and/or Capacity Management policies, procedures, and standards to align with DORA regulations Collaborate with tooling developers to ensure ITDR (Information Technology Disaster Recovery), Incident Management and Capacity Management requirements are covered Review and modify Regulatory Technical more »

DORA Technology Resilience Specialists (Disaster Recovery, Incident Reporting, Capacity Management ) London Hybrid: 2 Days p/w in Office International Banking Group Day Rate Contract We anticipate a requirement for subject matter experts to work on several technology operational resilience initiatives related to the DORA regulatory framework. These … contract opportunities would be with a financial client who would be looking for three SMEs with specialist knowledge of ICT Disaster Recovery, Incident Reporting, or Capacity Management. As an SME working on this large-scale programme of work, you can expect to get involved in a mix of the … following; Implement uplifted Disaster Recovery, Incident Reporting and/or Capacity Management policies, procedures, and standards to align with DORA regulations Collaborate with tooling developers to ensure ITDR (Information Technology Disaster Recovery), Incident Management and Capacity Management requirements are covered Review and modify Regulatory Technical more »

Advertisement: Service Desk Analyst Job Title: Service Desk Analyst Location: Flexible across sites in Newham and Havering Accountable to: Senior Service Desk Analyst Line Management Responsibility: None Job Purpose: Provide prompt and effective technical support for all aspects of personal computing to users, resolving incidents and service requests in … residents and businesses. Ensure effective delivery of user support on a rota basis, including out-of-hours support with additional payment. Specific Responsibilities: Handle incident requests according to agreed procedures, providing an effective interface between users and service providers. Register and categorise incidents, making initial diagnoses and advising of … accuracy, and relevance of all personal data held on such systems. Treat all acquired information through employment in strict confidence. Person Specification: Competence in Incident Management (Level 4): Ensure incidents are handled according to agreed procedures. Prioritise and diagnose incidents, investigate causes, and seek resolutions. Facilitate recovery, document more »

Monday - Friday excluding weekends and bank holidays. Familiarisation with the MS Dynamics 365 Portfolio to address and actively work through the prioritised incident backlog. Working using DevOps and Agile methodologies whilst guided by ITIL principles to deliver, run, and maintain the live services. Responding to incidents as per clients … Incident Management processes. Management of the services using standard service management processes including, but not limited to, incident, problem and change comprising of: Triage Resolving MS Dynamics 365 Configuration defects Raising Service-now tickets for downstream issues as required Raising Microsoft support calls for any more »

s critical infrastructure, intellectual property and customer data, against evolving cyber threats, ensuring no interruption to their operations. The main duties span cyber threat management, real-time attack detection and prevention and swift remediation, integrated with advanced artificial intelligence and machine learning. Additionally, they leverage Cyber DevOps automations to … IT, OT, and IP networks, such as IPSec VPNs, Firewalls, SIEM, IPS/IDS, AV/EDR solutions, LDAP/AD, etc. Privileged Access Management and related tools High level of expertise on Vulnerability and Compliance Management; DDOS protection Hands on experience on Cyber Security engineering and design … security products (threat detection, mitigations, end user detection and response, micro segmentation, zero trust) Experience working within an ITIL environment, or a structured platform management, in particular change and incident management Professional certifications, e.g., CISSP, CISM, CCNP, CCIE, AWS Certified Security, etc. Key Accountabilities Support end-to more »

or services to meet these needs and engage in meaningful interactions and relationships with users. Puts users first and can manage competing priorities. Service management framework knowledge - Has an in-depth understanding of Service Management Framework principles and processes and the ability to apply the technical knowledge in … delivery - designs, develops, delivers and operates. Ensures that a set of IT products, suppliers and vendors come together to deliver an IT service. Problem management - Understands and identifies problems, analysing and helping to identify the appropriate solution. Is able to classify and prioritise problems, document their causes and implement … problems and proactively resolves technical problems, ensuring that technical solutions continue to meet business requirements. Takes full accountability for actions taken and decisions made. Incident management - Co-ordinates the response to incident reports, ensuring relevant prioritisation and detail to allow effective investigation. Identifies the correct procedures or more »

Monitoring: Perform regular system checks, monitor performance, and ensure optimal operation of iSeries systems. Manage and maintain backups, perform system upgrades, and apply patches. Incident and Problem Management: Handle and resolve L2 and L3 support tickets related to iSeries systems. Troubleshoot and resolve complex technical issues, working closely … with other IT teams when necessary. Document and track incidents using the company's incident management system. User Support and Training: Provide technical support to end-users, assisting them with iSeries-related issues. Conduct training sessions and create documentation to help users understand and efficiently use iSeries systems. … system administration, maintenance, and troubleshooting. Technical Skills: Proficiency in IBM iSeries (AS400) operations, CL programming, and SQL. Strong understanding of iSeries system architecture, storage management, and networking. Experience with job scheduling, performance tuning, and system security. Soft Skills: Excellent problem-solving and analytical skills. Strong communication skills, both written more »

central London. This role is perfect for someone who enjoys supporting key business applications, collaborating with colleagues. Essential Skills ITIL (must-have) Condeco (Space management) (Active Directory Single Sign On + Fully integrated Outlook ad-in) ServiceNow (for incident management) Azure Virtual Desktop (AVD) Microsoft Dynamics … We're Looking For Strong communication skills (verbal and written). Ability to work in a team environment and manage tasks independently. Excellent time management and multi-tasking skills. Logical thinking, reliability, and determination. Experience in delivering high-quality customer service and collaborating in a small team. How to more »

high service availability, able to define, implement and improve business performance SLOs. Production operations including 24x7 on-call support, escalation/paging with OpsGenie, incident management, RCA (Root Cause Analysis) Maintain existing compliance and governance standards established in the business Key Experience: Deep understanding of SRE ethos and more »

will provide firewall and server configuration, troubleshooting and infrastructure monitoring and maintenance. The ideal candidate will have experience in 3rd line support, helpdesk and incident management. You will have WAN and LAN connectivity, routers, firewalls, security and operating systems. Active directory, Group Policies, DNS, DHCP troubleshooting and administration. This … The Person: *Commutable to Wandsworth *Experience with Microsoft Office 365, Exchange & Active Directory *Experience with core server technologies including AD, DNS, DHCP, GPO & Printer Management *Previous experience in Desktop Support *Experience with Network Troubleshooting, including switches, routers and firewalls To apply for this role or for to be considered more »