5 of 5 Contract SLA Jobs in the Midlands

and efficient buying journey. Customer Onboarding & Engagement Promote TReS and ORP internally (sales, technical teams, Ricoh employees) and externally to maximise customer onboarding. Manage onboarding requests with a target SLA of <48 hours, capturing preferences and favourites for repeat purchases. Deliver live chat support to assist customers with product queries, account setup, and order completion. Sales Enablement & Product Strategy Use More ❯

systems user accounts, or user access rights, are accurately managed and recorded in the service desk ticket management solution. Ensure that all incidents are monitored according to the appropriate SLA or Support Agreement and that concerns are escalated as necessary What we are looking for: A graduate looking to start their IT career or someone who has previous service desk More ❯

reach its goals. Duties include: Create and update customer and vendor data in SAP MDG. Make sure all data processes follow company policies and standards. Consistently meet performance goals (SLA and KPI targets). Review data quality reports and identify ways to improve. Lead continuous improvement projects to deliver better, faster, more reliable data. Ensure all master data is reliable More ❯

asked to travel to another site to assist with supporting activities. Expenses will be provided. Tasks: Provide Desktop Support. Fault identification and resolution of incidents/requests within contracted SLA targets Mobile solution support (Mobile Phones and Laptops) Software and hardware installation PC Configuration Building Laptops & MacBooks Assisting with Stores tasks when required Creating and maintaining support documentation When trained … tenacity to resolve issues Able to work with minimum supervision Team player who can work with other Capgemini teams to provide a service to the client with an agreed SLA More ❯

global scale. Key Responsibilities: Evaluate and select vendors for HCM solutions (e.g., SAP, Workday). Build relationships with software providers and service integrators. Ensure vendors meet performance, compliance, and SLA requirements. Negotiate licensing, subscription, and support agreements. Ensure favourable terms for renewals, upgrades, and scalability. Mitigate risks through well-structured contracts. Align procurement strategy with HR and IT roadmaps. Conduct More ❯