2 of 2 Contract SLA Jobs in the Midlands

researchers • co-ordination and prioritisation of activities including platform upgrades/live form fixes/small changes/QA and platform improvements • establishing appropriate SLA and service management reporting • input into weekly/monthly service reporting You will be: • an experienced service delivery manager/designer or delivery manager with ...

Role Summary Acting as the first point of contact to both internal and external customers. Managing incoming telephone calls/queries to client SLA standards. Managing outgoing telephone calls/queries. Managing customer e-mails to company quality standards. Logging incoming calls and emails into incident ticketing tool. Provide initial ...