3 of 3 Contract Service Delivery Jobs in the Midlands

We are seeking a Lead Operations/Site Reliability Engineer to take ownership of day-to-day operations across a legacy technology estate. The role will focus on maintaining service stability, ensuring operational readiness, and leading the response to incidents and outages. The Lead Operations/Site Reliability Engineer will play a pivotal role during the transition phase by … embedding operational standards, improving monitoring and support processes, and enabling knowledge transfer into ongoing service delivery teams. Key Responsibilities: Lead daily operational support of legacy systems, ensuring availability, performance, and resilience. Manage incident, problem, and change activities in line with ITIL and enterprise service standards. Proactively monitor and tune infrastructure, applications, messaging, and scheduling platforms. Act as … the escalation point for critical incidents, coordinating technical resources to achieve rapid resolution. Lead root cause analysis and service improvement initiatives. Define and maintain runbooks, standard operating procedures, and operational documentation. Ensure backup, recovery, and disaster recovery processes are operationally tested and aligned to business needs. Oversee job scheduling, batch management, and automation activities (e.g., Tivoli Scheduler). Collaborate More ❯

DBA Expertise: Strong, non-negotiable skills in Oracle DBA and experience with MySQL . Operational Ownership: Own, troubleshoot, and resolve complex technical faults within the Enterprise Cloud Infrastructure . Service Delivery: Provide escalated technical support, ensuring system availability and managing Incidents, Service Requests, and Changes against strict SLAs/KPIs . CI Mindset: Actively apply Continuous Improvement More ❯

equivalent experience. Why choose this opportunity? Competitive public sector remuneration for a fixed-term engagement True flexibility – hybrid working arrangements designed around your needs Meaningful work – contribute to public service delivery and citizen outcomes Professional development – work with cutting-edge technology in a supportive, collaborative environment Interested in learning more? Contact Nik Stoate at Venn Group to discuss More ❯