12 of 12 Contract Service Delivery Jobs in the Midlands

DUTIES AND RESPONSIBILITIES Supporting the People Services Departmental Management Team in contributing to the delivery of the People Services delivery plan, People Strategy and Target Operating Model through leading and driving team resources through coaching and mentoring, ensuring underperformance/capability issues are addressed to ensure a significant … contribution to the delivery of a best-in-class people service. To ensure that service delivery complies with current regulations, accepted professional standards, the organisation's policies and procedures and appropriate legislation within the area of expertise. To support the Head of Service and Assistant Director ...

documentation and maintain the Application Support Portfolio to ensure the Enterprise Architecture is fully documented in line with TOGAF best practice. Support Application Customer Service management and Application Supplier Service Delivery to ensure business requirements are met in a timely manner, in line with ICT Service … Management best practice. Apply Application Life-cycle management, proper HOTS and decommissioning Apply agile methodology process in resolving calls and projects. Apply ITIL ICT service delivery methodology and work closely with IT and Digital Services to ensure incidents, problems and changes are managed efficiently. Collaborate and partner with ...

documentation and maintain the Application Support Portfolio to ensure the Enterprise Architecture is fully documented in line with TOGAF best practice. · Support Application Customer Service management and Application Supplier Service Delivery to ensure business requirements are met in a timely manner, in line with ICT Service … Management best practice. · Apply Application Life-cycle management, proper HOTS and decommissioning · Apply agile methodology process in resolving calls and projects. · Apply ITIL ICT service delivery methodology and work closely with IT and Digital Services to ensure incidents, problems and changes are managed efficiently. · Collaborate and partner with ...

business-critical data services. What You'll Be Doing Supporting live production data services and platform operations. Investigating and resolving incidents, ensuring rapid service restoration. Identifying recurring issues and implementing long-term solutions. Maintaining and enhancing ETL processes and data integration workflows. Working closely with service delivery ...

required. This is an excellent opportunity for someone who thrives on systems improvement, stakeholder engagement, and leading change in complex organisations. Key Responsibilities Systems & Service Delivery Lead the development and continuous improvement of financial systems (including ERP platforms such as Agresso/Unit4). Deliver high-quality, customer … manage a clear systems development roadmap aligned to organisational priorities. Project & Change Management Lead and manage system-related projects end-to-end, ensuring delivery against agreed timelines and governance frameworks. Produce and present updates to programme/project boards and senior stakeholders. Ensure effective resource planning across the systems ...

optimising their core transport platform. This is a fantastic opportunity to work on modernising and automating transport processes , helping move systems forward and improve service delivery through better use of technology.You will take ownership of enhancing a web-based transport management system (MTC) , ensuring it is fully optimised … efficient, and aligned to operational needs. This role combines systems expertise, process improvement, stakeholder engagement, and delivery capability . Key responsibilities will include: Enhancing and optimising the MTC transport system Supporting the transition and continued evolution of a web-based platform Identifying opportunities to automate and streamline school transport ...

optimising their core transport platform. This is a fantastic opportunity to work on modernising and automating transport processes , helping move systems forward and improve service delivery through better use of technology. You will take ownership of enhancing a web-based transport management system (MTC) , ensuring it is fully … optimised, efficient, and aligned to operational needs. This role combines systems expertise, process improvement, stakeholder engagement, and delivery capability . Key responsibilities will include: Enhancing and optimising the MTC transport system Supporting the transition and continued evolution of a web-based platform Identifying opportunities to automate and streamline school ...

that meet the highest standards of quality and innovation. You ll be part of an agile team that values continuous improvement and customer-centric service delivery, making every day an opportunity to learn and grow. Location: The main location is Whitley, Coventry with occasional support required on site ...

technical expertise will help drive informed business decisions and improve resident outcomes. Youll be joining a collaborative and motivated team that values high-quality service delivery, innovation and professional development. With a mix of home and office working, this opportunity offers flexibility alongside the chance to work … technical point of contact, providing guidance and insight to senior stakeholders Oversee and support a junior team member, helping to develop capability within the service area Ensure data accuracy and reporting integrity to support strategic decision-making Id love to speak to anyone who has: Experience within housing investment ...

strong relationships with key suppliers and stakeholders. Identify cost-saving opportunities and negotiate contracts effectively. Monitor supplier performance and address any issues to ensure service delivery. Provide insights and recommendations to enhance procurement processes. Profile A successful ERP Procurement Specialist should have: A strong background in procurement ...

identify gaps, duplication, delays, unclear ownership and control weaknesses. Develop improved “to be” process maps that support clearer accountability, better controls and more efficient service delivery. Produce clear process documentation, standard operating procedures, checklists and workflow guidance. Ensure processes are practical, easy to follow and suitable for operational use. … Legal instruction and escalation processes. Key management and property access. Repairs, maintenance and property issue escalation. Governance, reporting and performance monitoring. Business analysis and service improvement The postholder will: Analyse current service arrangements and identify opportunities for improvement. Gather and document business requirements from managers, officers and stakeholders. ...

experienced ERP Programme Director to lead a transformative initiative within the public sector. This role demands strategic leadership for the end-to-end delivery of the Oracle Fusion Cloud ERP implementation, focusing on Finance, HR, Payroll, and Purchasing, along with a fully integrated Duty Management System (DMS). … requirements. Act as the liaison between technical partners and governance bodies, managing the programme vision, scope, and benefit realisation strategy. End-to-End Programme Delivery: Ensure successful delivery of Oracle Fusion ERP across functional areas on time and within budget. Oversee all related contracts and suppliers, managing integrated ...