4 of 4 Contract Service Desk Analyst Jobs in the Midlands

Role: Service Desk Analyst Location: Birmingham Rate: 120 - 140 p/d Duration: 3 Months initial contract Hays Technology is looking for a service desk analyst to join an exciting client's team. You will be responsible for delivering high-quality technical support to staff across a diverse range of services and locations. This … role will handle incoming support requests, resolve incidents, and contribute to continuous service improvement initiatives, including the development of a centralised knowledge base. What you will be doing: Act as the first point of contact for IT-related queries via phone, email, and ticketing system. Accurately log, categorise, and prioritise incidents and service requests. Troubleshoot and resolve issues … IT Operations in developing and maintaining a user-friendly IT knowledge base. Identify recurring issues and contribute to root cause analysis and problem management. Recommend and implement improvements to service desk processes and documentation. Review customer feedback and ticket data to identify trends and improvement opportunities. Maintain accurate asset and configuration records. Collaborate with other IT teams and More ❯

Service Desk Analyst/IT Support Analyst, £150 per day inside IR35 3 months rolling contract, Uttoxeter Bench IT require a IT Support Analyst to join a large organisation starting ASAP working onsite full time in Uttoxeter is mandatory. This position would be ideal for an induvial who is looking to start a career in … skills and experience included below; Some experience in IT support or relevant internship. Associate's degree in IT, Computer Science, or related field; or equivalent experience. Respond to IT service desk tickets. Able to build laptops. Assist users via phone, email, or in-person. Set up and maintain computers and peripherals. Manage user accounts and passwords. Support software … installations and updates. Ability to troubleshoot technical issues. Good communication skills. Strong problem-solving skills. Ability to work independently and in a team. Service Desk Analyst/IT Support Analyst, £150 per day inside IR35 3 months rolling contract, Uttoxeter More ❯

Ref: 113775 Service Desk Analyst/IT Support/Windows/On-site Role Responsibilities Responsibilities will include: Resolve high-priority and complex support cases. Resolve Level 1 and Level 2 incidents and service requests independently. Classify, prioritise, and triage support tickets. Coordinate with remote teams and escalate to infrastructure or application support when required. Person More ❯

We are looking for Service Desk Analysts to join the successful IT support team within the NatWest Group providing 1st line technical support to a user base of over 65,000 colleagues. You will be part of a diverse team who are at the forefront of the Banks digital strategy, supporting colleagues via web-chat and telephone. You … using your problem-solving skills and questioning techniques - Obtain both technical information and business impact to minimise downtime to colleagues The Skills you will need: - A passion for customer service - Ability to flex your communication, both written and verbal - Previous service desk experience and understanding of working to KPI's is an advantage - Knowledge of Windows More ❯