Service Desk Analyst Contracts in the Midlands

Service Desk Analyst
England > Midlands

The median Service Desk Analyst daily rate in the Midlands is £190, according to job vacancies posted in the 6 months leading up to 14 August 2025.

The table below provides contractor rate benchmarking and summary statistics, comparing them to the same period in the previous two years.

6 months to
14 Aug 2025
Same period 2024 Same period 2023
Rank 125 104 108
Rank change year-on-year -21 +4 +1
Contract jobs requiring a Service Desk Analyst 20 29 43
As % of all contract jobs advertised in the Midlands 0.80% 1.09% 1.42%
As % of the Job Titles category 0.89% 1.18% 1.51%
Number of daily rates quoted 11 19 27
10th Percentile £131 £135 £121
25th Percentile £132 £160 £122
Median daily rate (50th Percentile) £190 £170 £160
Median % change year-on-year +11.76% +6.25% +12.28%
75th Percentile £250 £190 £210
90th Percentile £288 £200 £238
England median daily rate £189 £190 £185
% change year-on-year -0.66% +2.70% +15.63%
Number of hourly rates quoted 4 5 7
10th Percentile £15.92 £15.26 £12.50
25th Percentile £17.18 £15.50 £12.88
Median hourly rate £18.32 £17.00 £13.50
Median % change year-on-year +7.75% +25.93% -14.01%
75th Percentile £19.57 £18.50 £14.76
90th Percentile £20.33 £20.60 £15.69
England median hourly rate £16.30 £16.30 £16.00
% change year-on-year - +1.88% +3.23%

All Contract IT Job Vacancies
Midlands

For comparison with the information above, the following table provides summary statistics for all contract IT job vacancies in the Midlands. Most job vacancies include a discernible job title that can be normalized. As such, the figures in the second row provide an indication of the number of contract jobs in our overall sample.

Contract vacancies in the Midlands with a recognized job title 2,248 2,456 2,857
% of contract IT jobs with a recognized job title 89.42% 92.44% 94.42%
Number of daily rates quoted 1,458 1,671 2,018
10th Percentile £220 £250 £225
25th Percentile £356 £363 £363
Median daily rate (50th Percentile) £450 £485 £475
Median % change year-on-year -7.22% +2.11% -
75th Percentile £550 £588 £594
90th Percentile £638 £675 £700
England median daily rate £513 £525 £550
% change year-on-year -2.38% -4.55% -
Number of hourly rates quoted 177 133 100
10th Percentile £12.62 £12.75 £13.16
25th Percentile £15.09 £15.00 £15.61
Median hourly rate £24.34 £22.00 £21.00
Median % change year-on-year +10.64% +4.76% +10.53%
75th Percentile £31.00 £38.75 £30.26
90th Percentile £50.00 £51.91 £65.10
England median hourly rate £25.32 £45.00 £41.90
% change year-on-year -43.73% +7.40% +63.16%

Service Desk Analyst
Job Vacancy Trend in the Midlands

Job postings that featured Service Desk Analyst in the job title as a proportion of all IT jobs advertised in the Midlands.

Job vacancy trend for Service Desk Analyst in the Midlands

Service Desk Analyst
Contractor Daily Rate Trend in the Midlands

3-month moving average daily rate quoted in jobs citing Service Desk Analyst in the Midlands.

Daily rate trend for Service Desk Analyst in the Midlands

Service Desk Analyst
Daily Rate Histogram in the Midlands

Daily rate distribution for jobs citing Service Desk Analyst in the Midlands over the 6 months to 14 August 2025.

Daily rate histogram for Service Desk Analyst in the Midlands

Service Desk Analyst
Contractor Hourly Rate Trend in the Midlands

3-month moving average hourly rates quoted in jobs citing Service Desk Analyst in the Midlands.

Hourly rate trend for Service Desk Analyst in the Midlands

Service Desk Analyst
Contract Job Locations in the Midlands

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Desk Analyst within the Midlands region over the 6 months to 14 August 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
West Midlands -21 12 £250 +31.58% 3
East Midlands -2 8 £132 -17.66% 8
Service Desk Analyst
England

Service Desk Analyst Skill Set
Top 30 Co-occurring Skills and Capabilities in the Midlands

For the 6 months to 14 August 2025, Service Desk Analyst contract job roles required the following skills and capabilities in order of popularity. The figures indicate the absolute number co-occurrences and as a proportion of all contract job ads across the Midlands region featuring Service Desk Analyst in the job title.

1 17 (85.00%) Customer Service
2 12 (60.00%) Problem-Solving
2 12 (60.00%) Microsoft
3 10 (50.00%) Active Directory
3 10 (50.00%) Microsoft Office
4 9 (45.00%) Windows
5 6 (30.00%) Windows 10
5 6 (30.00%) Security Cleared
5 6 (30.00%) Analytical Skills
6 5 (25.00%) Proactive Monitoring
6 5 (25.00%) Inclusion and Diversity
6 5 (25.00%) IBM Notes
6 5 (25.00%) ITIL
6 5 (25.00%) Lotus
6 5 (25.00%) Finance
7 4 (20.00%) ITSM
7 4 (20.00%) Video Conferencing
7 4 (20.00%) Microsoft Exchange
7 4 (20.00%) Digital Strategy
7 4 (20.00%) Social Skills
7 4 (20.00%) Data Centre
8 3 (15.00%) ITIL Foundation Certificate
8 3 (15.00%) Cisco
8 3 (15.00%) DV Cleared
8 3 (15.00%) VoIP
8 3 (15.00%) Service Management
9 2 (10.00%) SC Cleared
9 2 (10.00%) Public Sector
9 2 (10.00%) Azure
9 2 (10.00%) Microsoft 365

Service Desk Analyst Skill Set
Co-occurring Skills and Capabilities in the Midlands by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (25.00%) IBM Notes
2 4 (20.00%) Microsoft Exchange
3 1 (5.00%) SharePoint
Applications
1 10 (50.00%) Microsoft Office
2 1 (5.00%) Microsoft Excel
2 1 (5.00%) Microsoft PowerPoint
Cloud Services
1 2 (10.00%) Azure
1 2 (10.00%) Microsoft 365
2 1 (5.00%) Entra ID
2 1 (5.00%) OneDrive
Communications & Networking
1 3 (15.00%) VoIP
2 1 (5.00%) Broadband
General
1 6 (30.00%) Analytical Skills
2 5 (25.00%) Finance
2 5 (25.00%) Inclusion and Diversity
3 4 (20.00%) Social Skills
4 2 (10.00%) Public Sector
5 1 (5.00%) Legal
5 1 (5.00%) Local Government
5 1 (5.00%) Police
Miscellaneous
1 4 (20.00%) Data Centre
1 4 (20.00%) Video Conferencing
2 1 (5.00%) Legacy Systems
2 1 (5.00%) Management Information System
Operating Systems
1 9 (45.00%) Windows
2 6 (30.00%) Windows 10
Processes & Methodologies
1 17 (85.00%) Customer Service
2 12 (60.00%) Problem-Solving
3 5 (25.00%) ITIL
3 5 (25.00%) Proactive Monitoring
4 4 (20.00%) Digital Strategy
4 4 (20.00%) ITSM
5 3 (15.00%) Service Management
6 1 (5.00%) Coaching
6 1 (5.00%) Cybersecurity
6 1 (5.00%) Knowledge Transfer
6 1 (5.00%) Problem Management
6 1 (5.00%) Root Cause Analysis
6 1 (5.00%) Service Delivery
Qualifications
1 6 (30.00%) Security Cleared
2 3 (15.00%) DV Cleared
2 3 (15.00%) ITIL Foundation Certificate
3 2 (10.00%) SC Cleared
4 1 (5.00%) Degree
Quality Assurance & Compliance
1 1 (5.00%) SLA
System Software
1 10 (50.00%) Active Directory
Systems Management
1 1 (5.00%) Microsoft Intune
Vendors
1 12 (60.00%) Microsoft
2 5 (25.00%) Lotus
3 3 (15.00%) Cisco
4 2 (10.00%) ServiceNow
5 1 (5.00%) Ivanti