11 of 11 Contract Service Management Jobs in the Midlands

Transition Manager//Senior Service Manager//Service Transition Manager//IT Service Manager//Birmingham (Hybride 1 day a week onsite)//12 months//£570/day (£71.25/hour) Umbrella REED Technology are working with a client who are seeking an experienced Transition Manager to oversee a major … supplier transition and drive service management maturity improvements across the organisation. This is a high-impact role requiring strong leadership, excellent stakeholder management, and deep expertise in service transition and ITIL-based practices. The successful candidate will ensure the seamless transfer of services from incumbent suppliers to new providers, establish governance controls, and implement best practice … frameworks to strengthen operational capabilities. Key Responsibilities Lead Transition Delivery: Plan and manage the full lifecycle of supplier transition, ensuring minimal disruption and business continuity. Service Management Maturity: Assess current practices, develop a maturity roadmap, and embed continual service improvement across ITIL processes. Stakeholder Engagement: Act as the single point of contact for onboarding and transition, ensuring More ❯

We are looking for an experienced and highly capable Transition Manager to lead the seamless transition of service management operations from incumbent suppliers to a newly appointed strategic provider. This role is central to enabling the organisation's transformation journey, ensuring minimal disruption to critical operations while establishing the foundation for service excellence through enhanced maturity Rate … 650.00 per day inside ir35 Location - Midlands - once a week onsite Duration - 12 months The role Manage the end-to-end transition of service management operations from incumbent suppliers to a new service provider, ensuring minimal disruption to business operations and critical infrastructure Key Responsibilities Lead the full life cycle of both Service Transition and Service Management Maturity programmes. Develop and maintain a Transition Management Plan covering governance, schedules, risk, and resource allocation. Ensure delivery aligns with organisational governance, security, and compliance frameworks. Establish and manage project milestones, dependencies, and delivery timeline Oversee the transition of responsibilities, systems and processes from incumbent to new suppliers Create and manage a cutover and continuity plan More ❯

Job Title: SAP - Service Design and Transition Manager Duration: 6 Months Location: Telford Hybrid - 2 days per week onsite Rate: £450 per day - PAYE via Umbrella Role Overview: The SAP IT Service Design and Transition Manager is responsible for ensuring new and modified IT services are designed, validated, and transitioned into the live environment in a structured, efficient … and risk-mitigated manner. This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Skills: ServiceNow Microsoft Excel ITIL Microsoft Office Core Responsibilities: Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements. Ensure all service design packages (SDPs) are complete, accurate, and approved. Validate that services are designed for operability, supportability, scalability, and compliance. Plan and manage service transition activities across the full lifecycle, ensuring minimal disruption to existing services. Ensure new services or changes are seamlessly transitioned into Live operations, meeting performance and availability standards. Ensure service stability prior to Full More ❯

Job Title: SAP - Service Design and Transition Manager Duration: 6 Months Location: Telford Hybrid - 2 days per week onsite Rate: 450 per day - PAYE via Umbrella Role Overview: The SAP IT Service Design and Transition Manager is responsible for ensuring new and modified IT services are designed, validated, and transitioned into the live environment in a structured, efficient … and risk-mitigated manner. This role requires a strong blend of service design, change management, and stakeholder engagement, and works closely with project teams, technical architects, and Service Operations. Skills: ServiceNow Microsoft Excel ITIL Microsoft Office Core Responsibilities: Coordinate the design of new or changed services, ensuring they meet functional and non-functional requirements. Ensure all service design packages (SDPs) are complete, accurate, and approved. Validate that services are designed for operability, supportability, scalability, and compliance. Plan and manage service transition activities across the full lifecycle, ensuring minimal disruption to existing services. Ensure new services or changes are seamlessly transitioned into Live operations, meeting performance and availability standards. Ensure service stability prior to Full More ❯

remote role with some occasional visits to the client’s site in Solihull. Our client is seeking an experienced Dynamics 365 Developer to join their team, focusing on Customer Service, Marketing, and Sales applications. This role involves designing, developing, and implementing Microsoft Dynamics 365 and Power Platform solutions to meet evolving business needs. You will work closely with cross … refinement Work closely with business analysts, product owners, and stakeholders to gather and interpret business needs, and translate them into technical requirements Customise and configure Dynamics 365 modules (Customer Service, Sales, Marketing) and Power Platform applications to meet defined specifications Integrate Dynamics 365 with other business systems and services to support automation and efficient data flow Provide ongoing support … and troubleshooting within the ITIL-aligned service management function, ensuring timely resolution of issues Contribute to capability development within the Complex Case Management team by mentoring colleagues and sharing knowledge Document all development, configuration, and integration activities in a clear and comprehensive manner Demonstrate clear, effective communication skills when working with both technical and non-technical audiences More ❯

largest GP super-partnerships in the UK, operating across 53 sites, serving over 470,000 patients, and employing 1,600+ staff. We are always exploring innovative solutions to improve service delivery and scale best practices across the organisation. Winners of various of technology awards across Primary Care, we are leading the way with technology as we share best practices … across HR and Workforce Development, Training, Finance, Governance, Patient Experience, Informatics, Infrastructure, Business Development, and General Administration. The team is expanding as more practice-based functions are centralised, improving service resilience and reducing day-to-day pressures. All employees are welcomed to take enrol in our employee benefits scheme and NHS pension scheme. We are committed to developing our … bolster standard automation software. Skills Essential Strong analytical and problem-solving skills, with the ability to break down complex processes and identify effective automation solutions. Excellent organisational and time management skills, with the ability to prioritise tasks and work independently. Highly effective oral and written communication skills, including the ability to explain technical concepts clearly to non-technical stakeholders. More ❯

upgrades, patching, and migrations. Collaborate with stakeholders, technical teams, and vendors to ensure smooth deployment and optimal system performance. Troubleshoot application-related issues and deliver timely resolutions to maintain service continuity. Provide technical documentation, implementation guides, and knowledge transfer to internal teams. Ensure all applications meet compliance, security, and accreditation requirements. Essential Skills & Experience: Strong background in Microsoft technologies … platforms, and ecosystems. Demonstrated experience in deploying and integrating COTS, MOTS, and MOD applications. Proficiency in system integration, configuration management, and troubleshooting. Familiarity with secure environments and accreditation processes (e.g., MOD/Defence standards). Excellent stakeholder management and communication skills. Ability to work independently and as part of a team in high-pressure environments. Desirable Skills: Knowledge … of ITIL processes and service management frameworks. Scripting or automation skills (PowerShell, etc.) to support deployment activities. Experience in cloud/hybrid integration (Azure, O365). More ❯

upgrades, patching, and migrations. Collaborate with stakeholders, technical teams, and vendors to ensure smooth deployment and optimal system performance. Troubleshoot application-related issues and deliver timely resolutions to maintain service continuity. Provide technical documentation, implementation guides, and knowledge transfer to internal teams. Ensure all applications meet compliance, security, and accreditation requirements. Essential Skills & Experience: Strong background in Microsoft technologies … platforms, and ecosystems. Demonstrated experience in deploying and integrating COTS, MOTS, and MOD applications. Proficiency in system integration, configuration management, and troubleshooting. Familiarity with secure environments and accreditation processes (e.g., MOD/Defence standards). Excellent stakeholder management and communication skills. Ability to work independently and as part of a team in high-pressure environments. Desirable Skills: Knowledge … of ITIL processes and service management frameworks. Scripting or automation skills (PowerShell, etc.) to support deployment activities. Experience in cloud/hybrid integration (Azure, O365). More ❯

IT Manager. Recommends workarounds or additional training for users to ensure support efficiency is maintained to the highest level. Contributes content to the knowledge base to assist with problem management of incidents. Provides accurate information about incidents to support other IT processes. Tests hardware and program updates to verify whether newly implemented requirements and existing functionality operate without error. … all levels Be keen to take ownership and responsibility while working effectively within a team Be logical and efficient, with a keen attention to detail Be self-motivated ITIL Service Management experience (Desirable) Experience of Supply Chain systems (Desirable) SAP experience (Desirable) Service Now experience (Desirable) What You’ll get in Return Salary starting £31,335 rising … office flexi-time Full training provided Pension scheme Private employee medical insurance after 4 years Company sick pay scheme Company maternity, paternity and adoption pay after 1 year Long service rewards Access to MyBenefits, where you can find a wide range of benefits, including our bike to work scheme, shopping and cinema discounts, health cash plan, a FREE will More ❯

Skills & Experience: Technical Expertise Experience in IAM, with expeirnece hands-on with NetIQ products. Deep knowledge of: Identity Governance Identity Manager Access Manager eDirectory, SSPR, Advanced Authentication Privileged Access Management Experience with: Windows/Linux administration Networking (TCP/IP, firewalls, proxies) Databases (PostgreSQL, Oracle, MS SQL) Web technologies (HTTP, SSL, web servers) Cloud platforms (AWS, Azure) Containers (Docker … in cross-functional teams. Preferred Qualifications: NetIQ certifications in Identity Governance or Identity Manager. Experience with regulatory compliance frameworks (e.g., GDPR, HIPAA, SOX). Familiarity with ITIL or other service management frameworks. More ❯

Manchester (2 days per week onsite, plus travel to other sites as needed)Contract: Inside IR35, 6 months, strong potential to extend Out client is introducing a transformational Field Service Management system. This programme involves multiple releases, new functionality and complex solution design that needs oversight across the bigger picture. Looking for a hands-on Field Services Technology More ❯