16 of 16 Contract Service Management Jobs in the Midlands

Service Delivery Manager Salary: £53,051 – £57,400 per annum Location: Nottinghamshire Fire & Rescue Service Joint Headquarters, Sherwood Lodge, Arnold, Nottingham Hours: 37 hours per week, Monday to Friday Contract: Fixed term until 30 September 2028 Closing date: Tuesday 10 November 2026 Interview dates: Thursday 19 and Friday … November 2026 Lead ICT service delivery and make a difference to your community Are you an experienced ICT Service Delivery Manager with a strong background in IT service management, operational support and continuous improvement? Would you like to use your expertise to support an emergency service ...

Service Lead | Up to £100,000 + 5% Bonus I'm currently recruiting for an experienced IAM Service Lead for a senior opportunity within a complex hybrid IAM environment. The key priority for this role is strong operational IAM service leadership and ownership within a live … environment . The hiring team is looking for someone who has experience running and managing day-to-day IAM services, overseeing operational service delivery, managing performance and resolving service issues - rather than a profile focused primarily on IAM architecture, programme delivery or transformation. UK-wide - based from nearest ...

Description: Job Title: Service Analyst Rate: £460 Clearance Required: BPSS Duration: 6 months Location: Telford with 2 days/week in office IR35 Status: Capgemini Mandated PAYE only Job Description: Description and Location Digital is focused on helping the client engage with citizens. Join a team that imagines … removing barriers and creating meaningful, life-enhancing experiences for all. By placing people at the centre of everything we do, we will reimagine public service as a force for dignity, opportunity, and trust in a digital age.? Digital Platforms Run and Change is focused on running and evolving ...

supplier and partner performance across an account or portfolio of accounts. Monitoring delivery against contractual obligations, SLAs, KPIs and customer commitments. Chairing regular operational service reviews with suppliers and agreeing clear improvement actions. Acting as the primary operational escalation point for supplier performance issues, service failures and customer … risks. Coordinating operational escalations and driving issues through to an effective resolution. Leading operational governance with customers, suppliers and internal stakeholders. Contributing to Monthly Service Reviews, Quarterly Business Reviews, risk assessments and Continual Service Improvement sessions. Identifying opportunities to improve processes, control costs and strengthen the overall customer ...

turning user requirements into practical solutions, this contract offers scope to make a visible contribution. The opportunity You'll work across Jira, Confluence, Jira Service Management, Bitbucket and Bamboo, using Atlassian Marketplace products and supporting technologies to improve platform performance and usability. From assessing platform health to automating … Jira and Confluence upgrades, migrations and consolidations. Performing technical assessments and platform health checks. Administering and optimising Jira, Confluence, Bitbucket and Bamboo. Configuring Jira Service Management queues, SLAs and automation. Building integrations between Jira and other applications using APIs and Scripting. Configuring CI/CD tooling to automate ...

programmes Strong Oracle Cloud and Azure/cloud-platform knowledge Expertise in integration architecture and technology governance Working knowledge of security architecture, environments, release management, DevOps and CI/CD Desirable NHS or public-sector experience TOGAF certification Azure Architect certification Oracle Cloud Architect certification ITIL Foundation or above … supportability, including monitoring, alerting and diagnostics. DevOps, Release & Testing Assurance: Define CI/CD, automation, Infrastructure as Code, release patterns, promotion controls and configuration management; provide oversight for integration, performance, security and operational-readiness testing. Operational Readiness & Transition: Define operational architecture, logging and monitoring standards, runbook and knowledge-transfer ...

will provide technical support across server and operating systems, virtualisation, cloud infrastructure and core Microsoft technologies, while working closely with internal ICT teams, service providers and technical stakeholders to resolve issues and continually improve service delivery. Key responsibilities of the Platform Engineer will include Providing support and administration … maintaining platform infrastructure Investigating, diagnosing and resolving complex infrastructure incidents and problems Implementing and maintaining processes, procedures and systems to support effective platform management Monitoring infrastructure performance, identifying potential issues and taking corrective action where required Ensuring platform systems deliver high levels of availability, accessibility and reliability Supporting ...

role in this innovative team helping ensure our digital products and platforms are reliable, resilient and high-performing. Working across engineering, platform and service operations teams, you'll champion SRE best practices, improve observability, automate operational processes and help drive the transition from reactive support to proactive, engineering … reliability. If you're passionate about service resilience, automation and continuous improvement, we'd love to hear from you. Compass Digital & Technology is where ideas turn into possibilities. We're the technology team behind Compass Group UK&I, part of Compass Group, one of the world's largest hospitality ...

Join our dedicated support team delivering exceptional technical assistance to UK-based clients with local and global reach. You'll handle service requests, resolve technical incidents, and ensure seamless IT operations whilst escalating complex issues to our Infrastructure specialists when required. This role will include onsite technical support … routine business application issues and escalate or coordinate with software vendors when required · Learn to manage multiple priorities effectively, seeking support during busy periods Service Management · Develop effective time-management and prioritisation skills · Review assigned tickets regularly and follow agreed priority and escalation procedures · Provide clear, timely ...

system enhancements. Manage system upgrades and projects from planning and testing through to successful implementation. Ensure excellent day-to-day application support, maintaining service levels and driving continuous improvement. Work closely with business teams, suppliers and stakeholders to identify opportunities for innovation and change. Explore and implement AI-enabled … systems and enhancements. Monitor performance, measure benefits and provide meaningful reporting to project boards, improvement boards and leadership forums. Champion robust data management, governance and business continuity practices across applications and systems. Who you are: We're seeking a collaborative and forward-thinking technology professional who combines technical expertise ...

customers continue to receive value from their partnership with Littlefish Group. You'll work closely with customer stakeholders and internal Cyber teams, bringing together service management, commercial awareness and clear communication. You'll lead service reviews, coordinate actions, support continual improvement and maintain a clear view … commitments on track. What you'll be doing: Owning day-to-day customer relationships and maintaining oversight of contracted cyber services Leading customer service reviews and governance meetings Monitoring service performance, risks, issues, contractual commitments and commercial outcomes Working with Cyber and wider internal teams to resolve issues ...

portfolio across workplace, infrastructure, applications and data. Reporting to the Head of CX, Data, Technology & Transformation, you will shape the technology strategy, roadmap and service delivery agenda, ensuring our technology landscape is secure, resilient, cost-effective and aligned to business priorities. You will lead a team of 7 people … Salesforce. Build strong relationships with senior stakeholders, translating business priorities into technology requirements and improvements. Lead and develop the UK&I service delivery team, including 4 direct reports and 3 wider team members. Drive data strategy, architecture, governance and data quality to enable trusted, accessible information. Own service ...

deliver excellent customer service. You will help set priorities, encourage collaboration and knowledge sharing, and identify better ways of working to enhance the service provided across the business. Key Responsibilities Coach, support and develop the Digital Services team, encouraging knowledge sharing, mentoring and continuous learning. Create an inclusive, collaborative … team environment where people feel supported and motivated to succeed. Help prioritise workloads, resolve customer issues and coordinate service coverage, including the out-of-hours rota. Build strong working relationships across IT teams, business functions and senior stakeholders to improve service delivery and support positive change. Identify opportunities ...

company develops products and services for both civil and military customers, operating on land, at sea, in the air and in space. Digital Project Management Industrial Placement Location: Wolverhampton Contract Type: 12-Month Fixed-Term Industrial Placement Start Date: July 2027 Safran - Here, We Craft Excellence Together Safran … global leader in aerospace, defence and space, designing and supporting innovative technologies that shape the future of aviation. As a Digital Project Management Industrial Placement student, you'll gain hands-on experience leading and supporting digital transformation projects within a world-class aerospace manufacturing environment. This placement offers ...

migration activities underway, the successful candidate will play a key role in supporting and maintaining the environment following migration, resolving technical issues and ensuring service stability. Key Responsibilities Provide third-line support across Windows Server, Active Directory and associated enterprise infrastructure. Administer, configure and troubleshoot SharePoint Server (on-premises … Active Directory. Investigate and resolve SharePoint issues following migration, including access, configuration, functionality and performance problems. Manage SharePoint configuration, site administration, security permissions and service availability. Troubleshoot complex Windows Server, Active Directory, Group Policy, DNS and DHCP issues. Use PowerShell to support administration, troubleshooting and automation. Work alongside infrastructure ...

their IT team at their head office in Burton Latimer. This is an excellent opportunity for someone with experience in IT support or a service desk environment who is looking to develop their technical skills while working towards a Level 3 Information Communication Technician (ICT) apprenticeship. You will … problem-solving and a strong commitment to customer service. To be considered, you should have: Previous experience in a 1st Line IT Support, Service Desk or similar technical support role. Knowledge of Windows 10/11 and Microsoft 365. An understanding of user account administration, ideally involving Active Directory ...