14 of 14 Contract Service Management Jobs in the Midlands

flows for any organization. Our world-class consultants enable organizations to realize the power of the integrated enterprise by providing superior consulting and implementation services. Key areas of responsibility: Service Delivery & Operational Excellence Manage day-to-day operations of IT services, including servers, networks, and end-user computing systems. Drive service level agreements (SLAs) with internal and external … customers, ensuring high-quality service delivery. Monitor and analyze service performance data to ensure services are optimized and efficient. Lead incident and problem management efforts, ensuring quick resolution of IT issues to minimize downtime. Network, Server, and End-User Computing Management & O365, Intune Admin Oversee the maintenance and support of server infrastructure and networks. Manage end … software troubleshooting. L3 Admin, the O365/Intune/MDM as an Admin. Collaborate with technical teams to implement new technologies and upgrades to existing systems. Client Partner & Stakeholder Management Serve as the primary point of contact for client partners and internal stakeholders regarding IT services. Build and maintain strong relationships with clients, ensuring their IT service needs More ❯

Dynamics 365 Developer - Solihull - 6 Month Contract As a Dynamics 365 Developer (primarily Customer Service, Marketing and Sales), you will play a crucial role in designing, developing, and implementing solutions using Microsoft Dynamics 365. You will work closely with stakeholders to understand business requirements and translate them into technical solutions that enhance our business processes. Your expertise will be … and communication skills, as this role demands constant interaction with cross-functional teams, including developers, product owners and key stakeholders. The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Key accountabilities Agile Practices: Integrate … members. Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation: Create and maintain comprehensive documentation for all development and integration activities. Technical Skills: Proficiency in Dynamics 365 and Power Platform (CRM, Customer Services, Sales and More ❯

Dynamics 365 Developer - Solihull - 6 Month Contract As a Dynamics 365 Developer (primarily Customer Service, Marketing and Sales), you will play a crucial role in designing, developing, and implementing solutions using Microsoft Dynamics 365. You will work closely with stakeholders to understand business requirements and translate them into technical solutions that enhance our business processes. Your expertise will be … and communication skills, as this role demands constant interaction with cross-functional teams, including developers, product owners and key stakeholders. The Dynamics 365 Developer reports into the Complex Case Management Team DevOps Lead The role will have a close working connection with IT teams, Partners/3rd parties, Operational Teams and Service Management. Key accountabilities Agile Practices: Integrate … members. Troubleshooting and Support: Diagnose and resolve technical issues, providing ongoing support and maintenance for Dynamics 365 and Power Platform and Power Platform applications within the Serco ITIL IT Service Management function. Documentation: Create and maintain comprehensive documentation for all development and integration activities. Technical Skills: Proficiency in Dynamics 365 and Power Platform (CRM, Customer Services, Sales and More ❯

seeking a highly skilled and proactive Team Leader to oversee the monitoring of a Production, Oracle HCM based system, which includes numerous interfaces, modules and processes critical to maintaining service stability. The role requires expertise in using monitoring tools such as Business Service Management (BSM) to identify and flag events that may impact the live service … Continuously monitor Oracle HCM production services using tools like BSM to detect failed or slow processes, database events, and other anomalies that could affect system performance or stability. * Incident Management: Identify, escalate, and coordinate resolution for potential issues impacting SLAs, including database errors, process delays, or system outages. * Performance Analysis: Analyse system performance metrics and proactively address areas of … best practices for incident management. Skills & Qualifications * Technical Expertise: Strong understanding of Oracle HCM systems, OLTP, batch processing, workflows, database operations and ITIL. * Monitoring Tools Knowledge: Proficiency in Business Service Management (BSM) tools or similar monitoring platforms. * Problem-Solving Skills: Ability to analyse complex issues quickly and develop effective solutions under pressure. * Communication Skills: Excellent verbal and written More ❯

Job summary The Registration Authority (RA) plays a vital role in delivering Identity & Access Management across NHS Spine applications and NHS Spine-enabled Electronic Patient Records (EPR), as well as key components of the Electronic Staff Record (ESR). Our work is essential in managing user identities and ensuring secure access to both trust and national resources, alongside the … Care Identities, implementing Position Based Access Control (PBAC), and providing ongoing user support across the trust's geography. This post is offered on a hybrid working basis subject to service requirements and in line with the organisation's flexible working arrangements. If you are eager to develop your skills in a collaborative environment and make a meaningful impact on … through multiple pathways, including digital and in-person identity verification. Delivering scheduled & ad-hoc appointments, walk-in clinics, and supporting on-site project sessions for RiO Spine enablement. Access Management: Assignment, modification and revocation of user access across various applications, ensuring only those with a legitimate relationship are provided access to local and national information. Authentication Management: Issuance More ❯

Main duties of the job The EPR Business Change & Benefits Lead is a senior member of staff within the DigitalTransformation team. They play an active lead role in the management, delivery and support of digital systems across United Lincolnshire Teaching Hospitals NHS Trust (ULTH). The EPR Business Change & Benefits Lead will lead on the implementation of an ePR. … During 2025-2027, major digital improvements are planned at ULTH, including the implementation of a new EPR system (NerveCentre). This role will be pivotal in ensuring effective change management of the system and realisation of benefits, in collaboration with the Programme Delivery leadership team and associated workstreams The successful candidate should have experience in working within a Digital … It is crucial that you personalise your supporting statement by articulating these in your unique voice. Person Specification Qualifications Essential Educated to master's degree level and or relevant management knowledge acquired through training and experience to master's level equivalent (Level 7) PRINCE 2 Project management qualification Change Management qualification or relevant experience Desirable Ongoing personal More ❯

site in Warwick. This role would be to to oversee the monitoring of a Production, Oracle HCM based system, which includes numerous interfaces, modules and processes critical to maintaining service stability. The role requires expertise in using monitoring tools such as Business Service Management (BSM) to identify and flag events that may impact the live service … Continuously monitor Oracle HCM production services using tools like BSM to detect failed or slow processes, database events, and other anomalies that could affect system performance or stability. * Incident Management: Identify, escalate, and coordinate resolution for potential issues impacting SLAs, including database errors, process delays, or system outages. * Performance Analysis: Analyse system performance metrics and proactively address areas of More ❯

site in Warwick. This role would be to to oversee the monitoring of a Production, Oracle HCM based system, which includes numerous interfaces, modules and processes critical to maintaining service stability. The role requires expertise in using monitoring tools such as Business Service Management (BSM) to identify and flag events that may impact the live service … Continuously monitor Oracle HCM production services using tools like BSM to detect failed or slow processes, database events, and other anomalies that could affect system performance or stability. * Incident Management: Identify, escalate, and coordinate resolution for potential issues impacting SLAs, including database errors, process delays, or system outages. * Performance Analysis: Analyse system performance metrics and proactively address areas of More ❯

and personal growth, all while valuing your unique contributions. The role of the MES Engineer is to provide a range of engineering support functions to facilitate the Managed Equipment Service operations such that Healthcare discharges its contractual obligations in line with the Company's Values. Job Description Main Tasks and Responsibilities Investigate and diagnose faults on a wide range … implemented whilst taking account of patient safety, efficiency, cost, performance and response/fix times. Carry out repairs in accordance with the manufacturer's specifications and within the agreed Service Level Agreements (SLA's). Carry out Planned Preventative Maintenance (PPM's) according to the agreed programme and PPM schedules. Carry out acceptance testing and commissioning of new, loan … workshop within a hospital environment. Good communication skills both written and verbal Sound knowledge of engineering principles and how they are applied in practice. Knowledge of Microsoft packages and service management software. In addition, you will have a good understanding of working to service level agreements and customer satisfaction targets. The post will offer extensive product and More ❯

users of ICS services from first point of contact to incident resolution ? To identify, diagnose, resolve and document technical IT problems and incidents ? Delivery of an effective and appropriate service to all service users, fairly and without discrimination. Main Duties and Responsibilities 1. To take responsibility for, document and resolve or escalate, as appropriate, incidents and requests for … service received from ICS service users via email, web form or telephone 2. To perform effective incident resolution relating to the authority?s software and hardware to include computers, laptops, telephones, mobile devices and any other IT related associated peripherals at local and remote locations. Undertake technical problem management and root cause analysis 3. Configure and implement … requirement. This will also include the implementation of systems in offsite or remote environments e.g. broadband installations across the borough 4. To assume complete ownership of incoming incidents and service request tasks (including starters/leavers/movers, equipment allocation, etc), including those where third party input is required. Prioritise, manage and monitor the progress of the calls from More ❯

a 3 month contract which may be extended for the right applicant You will To take responsibility for, document and resolve or escalate, as appropriate, incidents and requests for service received from ICS service users via email, web form or telephone To perform effective incident resolution relating to the authority's software and hardware to include computers, laptops … telephones, mobile devices and any other IT related associated peripherals at local and remote locations. Undertake technical problem management and root cause analysis Configure and implement new computer systems as part of a desktop refresh, project or new requirement. This will also include the implementation of systems in offsite or remote environments eg broadband installations across the borough To … assume complete ownership of incoming incidents and service request tasks (including starters/leavers/movers, equipment allocation, etc), including those where third party input is required. Prioritise, manage and monitor the progress of the calls from inception to resolution and to keep customers informed of the progress of their queries Resolve incidents and service request tasks within More ❯

ONLY Candidiate should be SC Eligible OR SC Cleared Project name/description: DCE Programme data centre network build. Job specs: As part of the OSS Operations team, improve service and customer focus and ensure that relevant parties are kept informed throughout any engagement. Own support of the OSS applications; manage the resolution of fault tickets and the progress … MTTR. Create/Review & Modify documentation within the documentation library to comply with relevant standards. Work with the development team(s), reviewing and making recommendations for IT system improvements. Management of licence compliance, IT system security, patching and capacity management to comply with relevant standards. Customer related projects (MACDs) Onboarding devices onto StableNet SNMP (Automated Network and Service Management system) Device discovery Configuring monitoring datapoints Setting alerts Report creation Supporting fault management Defect remediation support Additional info: Overview: Supporting the Programme Team to manage the network infrastructure as it is implemented and transitioned to Early Life Support. More ❯

within agreed SLAs and OLAs . Provide troubleshooting support for both technical and functional users, escalating issues as needed. Maintain accurate records of incidents, requests, and resolutions in the service management system. Contribute to the improvement of support processes and documentation. Support knowledge transfer and user guidance across departments. Essential Skills & Experience Strong hands-on experience with Oracle … HCM , particularly HR-related modules. Solid background in application support/helpdesk environments , with excellent ticket management practices. Competency in SQL for diagnostics and configuration support. Familiarity with service management tools and helpdesk workflows. Analytical thinking and an ability to solve problems in high-pressure situations. Confident communication skills with the ability to liaise professionally with stakeholders More ❯

Jeopardy Coordinator- £12.62 an hour-hybrid- administration About the roleAs a Field Service Management Jeopardy Coordinator, you will be responsible for allocating work out to the Tech engineers. You will be using an automated system to allocate roles, manually assigning the work, arranging for extra staff, arranging parts and equipment. Tell me more, tell me more Our client More ❯