3 of 3 Contract Service Management Jobs in Newcastle upon Tyne

JOB DETAILS Job Title: UKI Technology Services - UK North Associate Management Lead - 2 JOB PURPOSE The UKI Technology Services - North Associate Management Lead remit is to ensure that Service Management best practices are defined, operated and improved to manage the delivery of technology services (via various local and global teams) to support employees in the Newcastle … Local) organisation is focused on the deployment and support of technology solutions for personnel across the UK and Ireland (UKI) geographical unit (GU). 4 RESPONSIBILITIES AND ACC OUNTABILITIES Service Management - General Develop, implement and improve processes which underpin service, both internal and external. Build robust working relationships with the aim of improving service provision and … customer satisfaction ratings. Engage with stake holders regularly to understand the service perceptions Manage and resolve high priority service issues notified by the various global and local teams via local incident management and escalation processes. Manage the local 2nd level support teams in Newcastle and remotely in Manchester and leeds plus other locations as required. Manage customer More ❯

LTS) Manager to oversee all technology support functions across the North of the UK. The role involves leading a team of three direct reports and managing key third-party service providers. The successful candidate will be responsible for maintaining high-quality IT support, driving process improvements, and enhancing customer satisfaction across multiple locations. Key Responsibilities Service Delivery & Process … Management Lead and manage all LTS operations across the northern region, ensuring consistent and efficient service delivery. Develop, implement, and continuously improve processes that underpin both internal and external service operations. Identify and deliver process efficiencies, service enhancements, and cost optimisation opportunities. Ensure all services meet agreed performance targets, SLAs, and KPIs. Prepare reports and performance … data for service reviews and management updates. Supplier & Stakeholder Management Manage relationships with third-party service providers to ensure optimal service delivery and value for money. Maintain structured supplier documentation including SLAs, contact records, product catalogues, and performance reports. Participate in commercial and operational meetings to support service and cost management. Collaborate with internal More ❯

Contract role – 2nd Line IT Support/Service Desk Support Technician – Newcastle/Onsite - 12 months Role: 2nd Line IT Support/Service Desk Support Technician Location: Newcastle Upon Type/Onsite) (This role requires 5 days onsite per week, so local candidates will be given first preference.) Sector/Industry: Healthcare Provide customer support and perform service desk incident management. Track and assign open incidents, collaborating with other service desk colleagues regionally to resolve outstanding incidents. Actively use IT Service Management (ITSM) software and asset tracking applications. Provide troubleshooting services for desktops, laptops, printers, and software. Evaluate new software and hardware solutions. Install and test new software. Inventory all software and hardware, ensuring … technologies. Identify IT customer training requirements and liaise with HR to ensure the correct courses are made available. Relevant Functional/Technical Skills or Industry Experience: Experience with IT Service Desk Support. Knowledge of Microsoft O365 and Desktop applications. Knowledge of Enterprise back-up software. Knowledge of Citrix environment. Experience working in a highly regulated environment. Knowledge of Microsoft More ❯