12 of 12 Contract ITIL Jobs in the North West

friendly way Strong organisational and coordination skills Confident engaging with both technical teams and business users Skills & Experience - Desirable Awareness of IT service management (ITIL) concepts Experience with Power Platform tools (Power Automate, Power Apps, Power BI) Experience creating digital learning content (videos, guides, knowledge articles) Familiarity with tools such ...

recovery, DR inputs). Experience in large, distributed estates (multiple sites, WAN constraints, mixed legacy/modern platforms). Relevant certifications (major cloud, networking, ITIL, or security engineering credentials). Out of scope Acting as programme or project manager. Ownership of security policy or governance frameworks (beyond technical input/ ...

SLAs/KPIs in a ticketed environment Nice to have: * Exposure to Terraform/Ansible* Voice recording platforms, IP networks or storage tech* ITIL Foundation, Microsoft Azure certs, or a CS/IS degree The kind of person we need: reliable, methodical, good with people as well as systems. Comfortable ...

degree level in an IT/STEM related degree discipline or equivalent. APM/Prince2/Agile Practitioner/Certified Scrum Master/ITIL/equivalent. If you are interested in finding out more about the key responsibilities of the role and/or to ensure you meet the essential ...

collation Essential Skills and Experience Proven knowledge of Cisco and Fortinet technologies Experience with network monitoring tools, including SolarWinds Working knowledge of ITIL processes, including incident, problem and event management Strong prioritisation and communication skills, both written and verbal Good understanding of IT services within a corporate environment Cisco (CCNA ...

into live operations and ongoing assurance. What we're looking for: Proven experience in IT Service Design within outsourced/managed service environments. Strong ITIL knowledge and experience designing core service processes (Incident, Change, Problem, etc.) Experience working with and holding third-party providers accountable. Strong stakeholder management and ability ...

platforms (Hornbill, 8x8). Drive continuous improvement initiatives. Contribute to evaluation of modern ITSM tools (e.g. ServiceNow). Ensure Service Desk processes align with ITIL best practice. Conduct supplier performance review meetings Support compliance with safeguarding, GDPR, and information security requirements Work collaboratively with infrastructure teams and third-party suppliers … using IT service management tools (e.g., Hornbill, ServiceNow). Ability to manage multiple tasks and prioritise effectively in a fast-paced environment. Understanding of ITIL principles and service management best practices. Desirable ITIL certification. Experience with Microsoft Intune, Azure AD, and endpoint management. Data processing and reporting skills Experience supporting ...

Project Management Principles General Knowledge of IT Infrastructure Technologies In depth understanding of Service Management principles e.g. Change and Release management A recent ITIL accreditation preferred Outstanding Stakeholder Management skills Please note, engagement is via umbrella company only; all tax and NI will be deducted at source. Reasonable Adjustments: Respect ...

worked in large, fast paced fragmented organisations eg hospitality, retail, telco, finance etc. Must have excellent communication skills. Likely to have some form of ITIL accreditation. Potential for a long term engagement. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive ...

delivering project plans , milestones and outcomes Reporting progress, risks and dependencies to senior stakeholders Supporting service delivery against KPIs, SLAs and operational targets Driving ITIL best practice , including Service Operations, CSI and Problem Management Ensuring data quality through asset and configuration management Leading service reviews (DSR, WSR, MSR, Operations Reviews ...

Excellent communication and stakeholder engagement skills Ability to translate technical concepts into simple, practical user guidance Desirable: Knowledge of digital adoption frameworks Understanding of ITIL or Service Management practices Experience in complex or regulated environments (e.g. international, engineering, government-adjacent) Experience measuring adoption and engagement using analytics or feedback tools … Experience with ServiceNow Relevant certifications (ITIL, PRINCE2) Company information At First Recruitment Group we understand just how important it is to secure the right people. That is why our Recruitment Consultants always take the time to understand requirements in detail and offer sound advice to both clients and candidates. ...

resolve hardware and software issues encountered during IMAC tasks. Complete work logs, update tickets and ensure all changes are recorded in line with ITIL processes. Follow organisational policies for data protection, device sanitisation and secure handling of equipment. As a suitable IMAC Engineer, you will have: Strong understanding … user computing (Windows, macOS, mobile devices). Experience with device imaging, configuration and deployment tools. Familiarity with ITIL processes and service management systems. Good communication and customer-service skills. Ability to work independently and manage multiple IMAC tasks. Knowledge of network basics (TCP/IP, Wi-Fi, VPN) is beneficial. ...