12 of 12 Contract ITIL Jobs in the North West

into business as usual across our Digital services and Research Systems Programme (RSP). We are looking for someone with proven experience in Service Transition with strong knowledge of ITIL frameworks. The postholder will have excellent stakeholder engagement and communication skills, with the ability to manage complex transition activities across multiple teams and suppliers. You'll be part of a More ❯

Providing customer centred support to provide call handling (20 calls per day, 16 resolved min), ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements Ensure troubleshooting steps are followed consulting documentation, knowledge base, various support systems and appropriate websites Ensure regular ticket updates to manage customer expectations Ensure timely More ❯

Windows 10/11, SharePoint, and more Experience required- Strong customer service skills Experience in 1st Line IT support Excellent communication and problem-solving abilities Familiarity with ServiceNow and ITIL practices Knowledge of O365, Windows, SharePoint More ❯

on change. What do you need to thrive in this role? Educated to degree level or equivalent relevant experience. Certified in project management methodologies: Prince2, PMI, LEAN, Agile, Scrum ITIL or equivalent professional experience. Proven experience at Leadership level delivering multi-faceted PMO/QMO including business leadership facilitation. Proven experience of translating business requirements into practical implementation projects/ More ❯

program management plan. What do you need to thrive in this role? Educated to degree level or equivalent relevant experience. Understands project management methodologies: Prince2, PMI, LEAN, Agile, Scrum ITIL or equivalent professional experience. Proven experience at Leadership level delivering multi-faceted Governance positions Proven experience of translating business requirements into practical implementation projects/processes using internal and third More ❯

on delivering excellence and innovation.Key Requirements:- Experience with Microsoft Teams Rooms (MTR)- Experience with Meeting room equipment (Crestron, Surface Hub...)- Condeco experience desirable.- Strong project management and technical skills.- ITIL, MCSA, MCSE certifications a plus.Details:- Rate: £350-£400/day, Inside IR35- Duration: Initial 6 months- Start: ASAP- Hybrid in Greater Manchester (1-2 times per week) Ready to Ignite More ❯

delivering excellence and innovation. Key Requirements: - Experience with Microsoft Teams Rooms (MTR) - Experience with Meeting room equipment (Crestron, Surface Hub...) - Condeco experience desirable. - Strong project management and technical skills. - ITIL, MCSA, MCSE certifications a plus. Details: - Rate: £350-£400/day, Inside IR35 - Duration: Initial 6 months - Start: ASAP - Hybrid in Greater Manchester (1-2 times per week) Ready to More ❯

Understand how the end-to-end RTB processes and relevant activities across all of Data Analytics systems work per the prescribed HSBC and ITIL standards. Within various teams, review and monitor, report if all aspects of Production processing (Incidents, Problems, Service Level indicators etc.) using automated dashboards are performing at optimum levels according to business needs. Work closely with the … knowledge of ServiceNow tool and able to create dashboards/reports for management overview. Should have hands-on experience in creating reports in Microsoft excel. Capable of understanding the ITIL terminology and various Service Management and Software Development Lifecycle terminologies. Knowledge of Hadoop and ITIL – Alerting and Monitoring, Change management, Problem management and Incident management. Knowledge of service protection and … of Banking domain and IT Infrastructure is preferred. Proven experience of working with/in RTB/Production support teams. Hands-on experience and sound understanding of HSBC and ITIL, processes and standards. Strong communication skills and be a team player of global team. Ability to prioritise and work independently within a diverse team environment. Should have sound knowledge of More ❯

outcomes. Key Skills for Success Experience in IT Service Management or Project Coordination: Proven ability to manage and support IT service delivery or coordinate projects effectively. Understanding of the ITIL Framework, particularly Service Transition: A solid grasp of ITIL principles to facilitate seamless service transfer and alignment with business goals. Strong Organisational and Communication Skills: Capability to handle multiple tasks More ❯

outcomes. Key Skills for Success Experience in IT Service Management or Project Coordination: Proven ability to manage and support IT service delivery or coordinate projects effectively. Understanding of the ITIL Framework, particularly Service Transition: A solid grasp of ITIL principles to facilitate seamless service transfer and alignment with business goals. Strong Organisational and Communication Skills: Capability to handle multiple tasks More ❯

Change Manager (ITIL - SC Cleared) Remote 6 Month Contract rolling £280-£300/day Outside IR35 We are seeking an experienced SC Cleared Change Manager expert with ITIL based Change Management framework experience , ideally in December 2025. ITIL V3 or V4 Mainly remote; however, there may be occasional travel to customer sites. This is a chance to work with an … and experience: Own and drive the Change Management process, ensuring efficient coordination and communication of all Change Requests. A strong understanding of Change Management principles is a must i.e. ITIL V3, V4 based You will work within an ITIL based Change Management framework in which standardised methods and procedures are used for efficient and prompt handling of all technology changes. … manage risks to ensure smooth deployment of changes in the live environment. Continuously improve processes for simplified Change management. Communicate planned Changes to affected customers and stakeholders. Strong Desirable: ITIL v4 Foundation certification. More ❯

experience managing HSMs (Thales, Entrust, or Gemalto) Proficiency with HSM monitoring tools and automation Coding skills in Python or similar scripting languages Knowledge of SSH key and certificate management ITIL Foundation qualification Excellent attention to detail and stakeholder management Hold active BPSS clearance TO BE CONSIDERED: Please apply through this advert or email me directly at . For further details … to process and submit (subject to required skills) your application to our client in conjunction with this vacancy only. KEY SKILLS: Cryptography Analyst, HSM Management, Python, Automation, Information Security, ITIL, Certificate Management, Key Management, Security Operations, Risk and Compliance, NSD More ❯