ITIL Contracts in the North West

ITIL (Information Technology Infrastructure Library)
England > North West

The table below provides summary statistics for contract job vacancies advertised in the North West requiring ITIL skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited ITIL over the 6 months leading up to 14 May 2025, comparing them to the same period in the previous two years.

6 months to
14 May 2025
Same period 2024 Same period 2023
Rank 23 33 16
Rank change year-on-year +10 -17 +11
Contract jobs citing ITIL 149 126 267
As % of all contract jobs advertised in the North West 7.67% 4.74% 8.53%
As % of the Processes & Methodologies category 8.51% 5.52% 9.43%
Number of daily rates quoted 85 85 182
10th Percentile £151 £234 £318
25th Percentile £230 £325 £403
Median daily rate (50th Percentile) £395 £475 £475
Median % change year-on-year -16.84% - +8.46%
75th Percentile £538 £519 £550
90th Percentile £690 £712 £650
England median daily rate £463 £495 £475
% change year-on-year -6.57% +4.21% +3.37%
Number of hourly rates quoted 9 10 28
10th Percentile £12.82 £14.00 £16.25
25th Percentile £13.70 £16.63 £20.00
Median hourly rate £40.59 £29.72 £42.50
Median % change year-on-year +36.60% -30.08% +125.55%
75th Percentile £59.30 £45.35 £47.25
90th Percentile £63.40 £46.18 £54.16
England median hourly rate £21.63 £17.69 £18.00
% change year-on-year +22.24% -1.72% +16.13%

All Process and Methodology Skills
North West

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the North West.

Contract vacancies with a requirement for process or methodology skills 1,750 2,283 2,831
As % of all contract IT jobs advertised in the North West 90.07% 85.83% 90.48%
Number of daily rates quoted 1,140 1,449 1,995
10th Percentile £300 £308 £313
25th Percentile £389 £406 £413
Median daily rate (50th Percentile) £475 £500 £500
Median % change year-on-year -5.00% - +5.26%
75th Percentile £575 £594 £588
90th Percentile £660 £688 £675
England median daily rate £525 £525 £550
% change year-on-year - -4.55% +2.33%
Number of hourly rates quoted 102 249 139
10th Percentile £16.03 £10.95 £16.80
25th Percentile £22.81 £13.50 £23.15
Median hourly rate £31.88 £23.50 £36.00
Median % change year-on-year +35.66% -34.72% +52.90%
75th Percentile £62.25 £45.88 £49.46
90th Percentile £84.39 £62.50 £66.00
England median hourly rate £29.00 £36.50 £37.34
% change year-on-year -20.55% -2.25% +49.36%

ITIL
Job Vacancy Trend in the North West

Job postings citing ITIL as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for ITIL in the North West

ITIL
Contractor Daily Rate Trend in the North West

3-month moving average daily rate quoted in jobs citing ITIL in the North West.

Daily rate trend for ITIL in the North West

ITIL
Daily Rate Histogram in the North West

Daily rate distribution for jobs citing ITIL in the North West over the 6 months to 14 May 2025.

Daily rate histogram for ITIL in the North West

ITIL
Contractor Hourly Rate Trend in the North West

3-month moving average hourly rates quoted in jobs citing ITIL in the North West.

Hourly rate trend for ITIL in the North West

ITIL
Hourly Rate Histogram in the North West

Hourly rate distribution of jobs citing ITIL in the North West over the 6 months to 14 May 2025.

Hourly rate histogram for ITIL in the North West

ITIL
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the North West region over the 6 months to 14 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Manchester +14 48 £450 +11.11% 101
Cheshire +25 37 £288 -35.25% 31
Merseyside +7 31 £195 -13.33% 16
Lancashire +1 16 £584 -18.92% 49
Cumbria -7 16 £525 +6.49% 1
ITIL
England

ITIL
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (20.13%) SharePoint
2 23 (15.44%) Microsoft Exchange
3 9 (6.04%) Skype for Business
4 6 (4.03%) IIS
4 6 (4.03%) Mattermost
5 4 (2.68%) Confluence
6 1 (0.67%) CICS
Applications
1 18 (12.08%) Microsoft Office
2 11 (7.38%) Microsoft PowerPoint
3 8 (5.37%) MS Visio
4 7 (4.70%) Microsoft Excel
5 1 (0.67%) Microsoft Project
Business Applications
1 4 (2.68%) Remedy ITSM
2 2 (1.34%) assyst
3 1 (0.67%) Dynamics CRM
3 1 (0.67%) Oracle EBS
Cloud Services
1 38 (25.50%) Microsoft 365
2 26 (17.45%) Azure
3 23 (15.44%) Entra ID
4 9 (6.04%) SaaS
5 5 (3.36%) AWS
6 2 (1.34%) Amazon EC2
6 2 (1.34%) Amazon S3
6 2 (1.34%) AWS CloudFormation
6 2 (1.34%) Cloud Computing
6 2 (1.34%) GCP
6 2 (1.34%) Nutanix
6 2 (1.34%) OneDrive
6 2 (1.34%) ShareGate
6 2 (1.34%) Virtual Private Cloud
7 1 (0.67%) Cloudflare
7 1 (0.67%) Google Workspace
7 1 (0.67%) Salesforce Service Cloud
Communications & Networking
1 19 (12.75%) DNS
2 17 (11.41%) DHCP
2 17 (11.41%) LAN
3 14 (9.40%) Wi-Fi
4 13 (8.72%) Firewall
4 13 (8.72%) WAN
5 10 (6.71%) Skype
5 10 (6.71%) VPN
6 9 (6.04%) BGP
6 9 (6.04%) EIGRP
6 9 (6.04%) OSPF
7 8 (5.37%) Wireless
7 8 (5.37%) WLAN
8 7 (4.70%) Unified Communications
8 7 (4.70%) WebEx
9 6 (4.03%) Cisco ASA
9 6 (4.03%) Cisco Firepower
9 6 (4.03%) HSRP
9 6 (4.03%) IPsec
9 6 (4.03%) Softphone
Database & Business Intelligence
1 5 (3.36%) SQL Server
2 2 (1.34%) InterSystems Cache
3 1 (0.67%) DB2
Development Applications
1 10 (6.71%) JIRA
2 4 (2.68%) Jenkins
3 1 (0.67%) GitLab
General
1 63 (42.28%) Social Skills
2 30 (20.13%) Analytical Skills
3 23 (15.44%) Public Sector
4 10 (6.71%) Presentation Skills
5 9 (6.04%) Finance
6 8 (5.37%) Documentation Skills
7 7 (4.70%) Military
8 5 (3.36%) Inclusion and Diversity
8 5 (3.36%) Manufacturing
8 5 (3.36%) Telecoms
9 4 (2.68%) Banking
9 4 (2.68%) Organisational Skills
10 3 (2.01%) Marketing
11 2 (1.34%) Legal
12 1 (0.67%) Financial Institution
12 1 (0.67%) Influencing Skills
12 1 (0.67%) Law
12 1 (0.67%) Local Government
12 1 (0.67%) Social Housing
Job Titles
1 34 (22.82%) Analyst
2 23 (15.44%) Support Engineer
3 20 (13.42%) Service Analyst
4 19 (12.75%) Service Desk Analyst
5 14 (9.40%) Network Engineer
6 13 (8.72%) Change Manager
6 13 (8.72%) Microsoft 365 Engineer
7 12 (8.05%) Lead
8 9 (6.04%) 2nd Line Support
8 9 (6.04%) Change and Release Manager
8 9 (6.04%) Release Manager
9 8 (5.37%) 2nd Line Engineer
9 8 (5.37%) 2nd Line Support Engineer
9 8 (5.37%) Support Analyst
10 7 (4.70%) IT Support
10 7 (4.70%) Operations Engineer
11 6 (4.03%) Desktop Support
11 6 (4.03%) Messaging Engineer
11 6 (4.03%) Operations Analyst
11 6 (4.03%) Technical Support
Libraries, Frameworks & Software Standards
1 6 (4.03%) XMPP
Miscellaneous
1 28 (18.79%) Management Information System
2 9 (6.04%) CMDB
3 7 (4.70%) Video Conferencing
4 3 (2.01%) Driving Licence
4 3 (2.01%) Enterprise Software
4 3 (2.01%) IVR
4 3 (2.01%) Virtual Team
5 2 (1.34%) Analytical Mindset
5 2 (1.34%) Cloud Native
5 2 (1.34%) Clustering
5 2 (1.34%) Self-Motivation
5 2 (1.34%) Smartphone
6 1 (0.67%) Data Protection Act
6 1 (0.67%) Mainframe
6 1 (0.67%) NHS
6 1 (0.67%) Onboarding
6 1 (0.67%) Product Ownership
6 1 (0.67%) Security Posture
6 1 (0.67%) Social Media
6 1 (0.67%) Team-Oriented Environment
Operating Systems
1 46 (30.87%) Windows
2 27 (18.12%) Windows Server
3 16 (10.74%) Linux
3 16 (10.74%) Windows 10
4 14 (9.40%) Windows Server 2016
5 9 (6.04%) VMS
5 9 (6.04%) Windows Server 2012
6 8 (5.37%) Windows Server 2003
7 7 (4.70%) Windows Server 2019
8 5 (3.36%) Android
8 5 (3.36%) Windows 8
8 5 (3.36%) Windows Server 2008
8 5 (3.36%) Windows XP
9 2 (1.34%) Apple iOS
9 2 (1.34%) CentOS
10 1 (0.67%) Mac OS
10 1 (0.67%) Windows 7
Processes & Methodologies
1 53 (35.57%) Problem-Solving
2 34 (22.82%) ITSM
3 28 (18.79%) Change Management
3 28 (18.79%) Problem Management
4 27 (18.12%) Agile
5 22 (14.77%) Service Management
6 21 (14.09%) DevOps
6 21 (14.09%) Incident Management
7 20 (13.42%) Service Delivery
8 19 (12.75%) Customer Service
8 19 (12.75%) Stakeholder Management
9 15 (10.07%) Asset Management
9 15 (10.07%) Project Management
10 14 (9.40%) Infrastructure Engineering
11 11 (7.38%) Collaborative Working
11 11 (7.38%) Root Cause Analysis
12 10 (6.71%) Continuous Improvement
12 10 (6.71%) PRINCE2
13 9 (6.04%) Process Improvement
13 9 (6.04%) Risk Management
Programming Languages
1 12 (8.05%) PowerShell
2 7 (4.70%) SQL
3 2 (1.34%) MUMPS
4 1 (0.67%) Python
Qualifications
1 36 (24.16%) Security Cleared
2 30 (20.13%) SC Cleared
3 21 (14.09%) Degree
4 18 (12.08%) ITIL Certification
5 12 (8.05%) Microsoft Certification
6 9 (6.04%) Cisco Certification
7 6 (4.03%) CCNA
8 4 (2.68%) PMI Certification
8 4 (2.68%) PMP
9 3 (2.01%) CCNP
9 3 (2.01%) ITIL Foundation Certificate
10 2 (1.34%) A+ Certification
10 2 (1.34%) DBS Check
10 2 (1.34%) Network+ Certification
11 1 (0.67%) APMP
11 1 (0.67%) Master's Degree
11 1 (0.67%) MCP
11 1 (0.67%) MCSA
11 1 (0.67%) MCSE
Quality Assurance & Compliance
1 24 (16.11%) SLA
2 3 (2.01%) ISO 22301
2 3 (2.01%) ISO 31000
2 3 (2.01%) ISO/IEC 27001
3 2 (1.34%) ISO/IEC 20000
3 2 (1.34%) PCI DSS
3 2 (1.34%) QA
4 1 (0.67%) Accessibility
4 1 (0.67%) COBIT
4 1 (0.67%) Software Quality Assurance
System Software
1 58 (38.93%) Active Directory
2 8 (5.37%) VMware Infrastructure
3 6 (4.03%) VMware ESXi
4 5 (3.36%) Virtual Machines
5 4 (2.68%) Hyper-V
6 3 (2.01%) Microsoft Virtual Server
6 3 (2.01%) Virtual Servers
7 2 (1.34%) VMware NSX
Systems Management
1 17 (11.41%) Microsoft Intune
2 14 (9.40%) WSUS
3 7 (4.70%) Single Sign-On
3 7 (4.70%) vCenter Server
4 6 (4.03%) SCCM
4 6 (4.03%) SCOM
4 6 (4.03%) Terraform
5 4 (2.68%) Microsoft Clustering
5 4 (2.68%) NetApp OnCommand
5 4 (2.68%) vMotion
6 3 (2.01%) Ansible
6 3 (2.01%) Backup Exec
6 3 (2.01%) Grafana
6 3 (2.01%) Nagios
6 3 (2.01%) ZABBIX
7 2 (1.34%) Active Directory Federation Services
7 2 (1.34%) Prometheus
7 2 (1.34%) Systems Management Server (SMS)
8 1 (0.67%) Jamf Pro
8 1 (0.67%) Kubernetes
Vendors
1 66 (44.30%) Microsoft
2 29 (19.46%) Cisco
2 29 (19.46%) ServiceNow
3 19 (12.75%) VMware
4 11 (7.38%) SolarWinds
5 9 (6.04%) Splunk
6 7 (4.70%) Palo Alto
7 6 (4.03%) CheckPoint
7 6 (4.03%) Red Hat
8 5 (3.36%) Canon
8 5 (3.36%) Remedy
9 4 (2.68%) Apple
9 4 (2.68%) BMC
10 3 (2.01%) Huawei
10 3 (2.01%) Oracle
10 3 (2.01%) Symantec
10 3 (2.01%) Veeam
11 2 (1.34%) Fortinet
11 2 (1.34%) Google
11 2 (1.34%) IBM