10 of 10 Contract Service Management Jobs in the North West

Incident Management Analyst Contract: 12 months Location: Chester Working Pattern Training Phase - First 2 Months Monday to Friday 7:00am - 4:00pm UK time Operational Shift Pattern Once fully operational, the role will operate on a rotating shift pattern: Shift A: Sunday to Thursday, 7:00am - 4:00pm Shift … Tuesday to Saturday, 7:00am - 4:00pm Role Overview We are seeking an experienced Incident Management Analyst to join a complex enterprise environment within the Financial Services sector. The successful candidate will be responsible for the end-to-end management of enterprise incidents, with a particular focus ...

Security Incident Management Analyst Location: Inverness or Preston | 5 days onsite Duration: 5 months possible extension Pay rate: up to £575 per day umbrella Clearance: Active SC clearance/UK sole national Role Description: The Security Incident Management Analyst operates within the Operational Integrator (OI) function … multi-supplier (SIAM) environment, supporting the governance and coordination of security incident management activities across suppliers. The role assists in ensuring security incidents are identified, tracked, escalated, and reported in accordance with client policies and agreed service levels. Working closely with suppliers, service management teams ...

environment. This role is ideal for someone who combines strong project coordination skills with a solid understanding of End User Computing (EUC), application lifecycle management, and endpoint technologies. You will work closely with technical teams, project managers, and stakeholders to coordinate remediation activities, track progress, manage risks, and help … opportunities, and help shape ways of working as the programme evolves. Key Responsibilities Coordinate workstation and application End-of-Life (EOL) and End-of-Service (EOS) remediation activities. Support the planning, tracking, and delivery of remediation workstreams across multiple applications and technologies. Maintain project documentation, action trackers, RAID logs ...

About the Role We are seeking an experienced ServiceNow ITOM Architect to provide architectural leadership across the design and delivery of ServiceNow IT Operations Management capabilities within a complex enterprise environment. The successful candidate will bring strong hands-on ITOM expertise, with a particular focus on Discovery, Service Mapping, CMDB, Event Management, and Cloud Discovery . You will work closely with customer stakeholders, technical teams, and delivery functions to design scalable solutions aligned with ServiceNow best practice and business requirements. Key Responsibilities Lead architecture and solution design activities across ServiceNow ITOM implementations. Define technical architecture ...

Vulnerability Management Consultant (x2 seats) Location: Inverness or Preston, 5 days onsite Duration: 23/04/2027 MUST BE PAYE THROUGH UMBRELLA Role Description: The Vulnerability Management Consultant operates within the Operational Integrator (OI) function in a multi-supplier (SIAM) environment, supporting the governance and coordination … vulnerability management activities across suppliers. The role assists in ensuring vulnerabilities are identified, tracked, prioritised, and reported in accordance with client policies and agreed remediation timelines. Working with suppliers, service teams and security stakeholders, the consultant provides visibility of vulnerability status and supports the maintenance of accurate reporting ...

Vulnerability Management Consultant Duration: 5 months Pay: up to £607 per day (umbrella) Location: Inverness or Preston, 5 days onsite Clearance Required: SC cleared sole UK national Role Summary The Vulnerability Management Consultant operates within the Operational Integrator (OI) function in a multi-supplier (SIAM) environment, supporting … governance and coordination of vulnerability management activities across suppliers. The role assists in ensuring vulnerabilities are identified, tracked, prioritised, and reported in accordance with client policies and agreed remediation timelines. Working with suppliers, service teams and security stakeholders, the consultant provides visibility of vulnerability status and supports ...

application upgrades, changes and releases Leading application projects, implementations and replacements Coordinating testing and UAT Managing application incidents and escalations Maintaining application documentation and service information Supporting audits, governance and assurance activities Supporting cyber security assessments and incident response Ensuring applications are secure, reliable and fit for purpose Working … point of contact for SAP-related issues and escalations About you We are looking for someone with strong experience in applications management within a technical or complex organisation. You should have experience with: Business and enterprise applications SAP Application support and service management Third-party suppliers ...

Citrix infrastructure, including XenApp, XenDesktop, Citrix Cloud, and NetScaler ADC. Provide advanced 3rd-line technical support for complex incidents, escalations, and problem management lifecycles. Lead troubleshooting and root-cause analysis efforts for critical issues across all Citrix platforms. Configure, optimize, and maintain Citrix policies, profile management, and overall … teams to design, build, and deploy robust Citrix solutions. Execute regular patching, component upgrades, and platform migrations across the Citrix estate. Proactively address defect management and lead technical assurance activities to prevent recurring issues. Engage confidently with internal teams, cross-capability groups, account leads, and external customer stakeholders. Uphold ...

infrastructure improvements . Work closely with architecture, engineering and cross-functional teams. Proactively identify and resolve defects and recurring issues. Maintain strong customer service and operate in line with ITIL and service management processes . Essential Skills & Experience Proven experience in a Third Line/Senior Infrastructure ...

security policies to protect sensitive data, secure third-party access and support workforce mobility initiatives. Collaborate with Security Architecture, End User Computing, Identity & Access Management and Security Operations teams to deliver secure browser-based access solutions. Support browser modernisation initiatives that replace traditional VPN and endpoint-centric security controls … Governance Lead operational readiness and transition requirements from design/build phase to BAU Lead policy governance, including rule review, optimisation, recertification, and compliance management processes. Drive continuous improvement of network security operations through automation, policy simplification, and control standardisation. Identify opportunities to reduce operational risk through proactive firewall ...