Service Management Contracts in the North West

Service Management
England > North West

The table below provides summary statistics for contract job vacancies advertised in the North West requiring Service Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Management over the 6 months leading up to 30 June 2025, comparing them to the same period in the previous two years.

6 months to
30 Jun 2025
Same period 2024 Same period 2023
Rank 47 55 85
Rank change year-on-year +8 +30 -16
Contract jobs citing Service Management 89 86 67
As % of all contract jobs advertised in the North West 4.36% 3.11% 2.20%
As % of the Processes & Methodologies category 4.92% 3.69% 2.45%
Number of daily rates quoted 56 61 52
10th Percentile £164 £413 £256
25th Percentile £356 £425 £391
Median daily rate (50th Percentile) £492 £493 £445
Median % change year-on-year -0.20% +10.79% -6.32%
75th Percentile £663 £500 £588
90th Percentile £806 £575 £600
England median daily rate £500 £525 £525
% change year-on-year -4.76% - -
Number of hourly rates quoted 8 5 0
10th Percentile - £15.19 -
25th Percentile - £16.79 -
Median hourly rate £12.82 £17.72 -
Median % change year-on-year -27.65% - -
75th Percentile £42.25 £26.50 -
90th Percentile £70.05 £26.80 -
England median hourly rate £21.02 £19.23 £28.88
% change year-on-year +9.28% -33.40% +44.38%

All Process and Methodology Skills
North West

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the North West.

Contract vacancies with a requirement for process or methodology skills 1,810 2,328 2,734
As % of all contract IT jobs advertised in the North West 88.73% 84.23% 89.88%
Number of daily rates quoted 1,201 1,423 1,899
10th Percentile £300 £305 £313
25th Percentile £381 £400 £410
Median daily rate (50th Percentile) £455 £495 £500
Median % change year-on-year -8.18% -1.00% +2.56%
75th Percentile £565 £585 £588
90th Percentile £665 £675 £675
England median daily rate £515 £525 £550
% change year-on-year -1.90% -4.55% -
Number of hourly rates quoted 111 263 149
10th Percentile £12.82 £11.00 £15.95
25th Percentile £19.13 £14.18 £20.00
Median hourly rate £31.76 £28.00 £30.54
Median % change year-on-year +13.43% -8.32% +29.71%
75th Percentile £61.50 £46.18 £46.18
90th Percentile £81.00 £66.61 £62.19
England median hourly rate £25.15 £38.12 £37.34
% change year-on-year -34.02% +2.09% +45.40%

Service Management
Job Vacancy Trend in the North West

Job postings citing Service Management as a proportion of all IT jobs advertised in the North West.

Job vacancy trend for Service Management in the North West

Service Management
Contractor Daily Rate Trend in the North West

3-month moving average daily rate quoted in jobs citing Service Management in the North West.

Daily rate trend for Service Management in the North West

Service Management
Daily Rate Histogram in the North West

Daily rate distribution for jobs citing Service Management in the North West over the 6 months to 30 June 2025.

Daily rate histogram for Service Management in the North West

Service Management
Contractor Hourly Rate Trend in the North West

3-month moving average hourly rates quoted in jobs citing Service Management in the North West.

Hourly rate trend for Service Management in the North West

Service Management
Hourly Rate Histogram in the North West

Hourly rate distribution of jobs citing Service Management in the North West over the 6 months to 30 June 2025.

Hourly rate histogram for Service Management in the North West

Service Management
Contract Job Locations in the North West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the North West region over the 6 months to 30 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Manchester +18 34 £501 +0.20% 123
Cheshire +17 33 £492 +35.72% 27
Merseyside +7 12 £133 -68.82% 16
Lancashire 0 4 £550 -25.68% 20
Cumbria -22 4 £465 -5.68% 2
Service Management
England

Service Management
Co-occurring Skills and Capabilities in the North West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 5 (5.62%) Confluence
1 5 (5.62%) Microsoft Exchange
2 4 (4.49%) Skype for Business
3 2 (2.25%) Apache
3 2 (2.25%) IIS
3 2 (2.25%) WebSphere
Applications
1 10 (11.24%) Microsoft Office
1 10 (11.24%) MS Visio
2 5 (5.62%) Microsoft PowerPoint
3 2 (2.25%) Microsoft Excel
Business Applications
1 5 (5.62%) assyst
1 5 (5.62%) SAP S/4HANA
2 2 (2.25%) Maximo
2 2 (2.25%) Remedy ITSM
3 1 (1.12%) Oracle EBS
3 1 (1.12%) SAP MM
3 1 (1.12%) SAP PP
3 1 (1.12%) SAP QM
Cloud Services
1 7 (7.87%) Microsoft 365
2 5 (5.62%) GCP
3 4 (4.49%) SaaS
4 2 (2.25%) AWS
4 2 (2.25%) Lucidchart
5 1 (1.12%) Amazon ECS
5 1 (1.12%) Azure
5 1 (1.12%) Dynamics 365
5 1 (1.12%) Power Platform
Communications & Networking
1 11 (12.36%) LAN
1 11 (12.36%) WAN
2 8 (8.99%) DHCP
2 8 (8.99%) DNS
2 8 (8.99%) VPN
3 4 (4.49%) Skype
3 4 (4.49%) TCP/IP
3 4 (4.49%) VLAN
3 4 (4.49%) Wi-Fi
4 1 (1.12%) Network Security
Database & Business Intelligence
1 2 (2.25%) Amazon RDS
1 2 (2.25%) DB2
1 2 (2.25%) InterSystems Cache
1 2 (2.25%) SQL Server
2 1 (1.12%) MongoDB
2 1 (1.12%) NoSQL
2 1 (1.12%) PostgreSQL
2 1 (1.12%) Power BI
2 1 (1.12%) Relational Database
2 1 (1.12%) SAP HANA
Development Applications
1 10 (11.24%) JIRA
2 5 (5.62%) Jenkins
3 2 (2.25%) GitLab
4 1 (1.12%) Git
4 1 (1.12%) Maven
General
1 37 (41.57%) Social Skills
2 27 (30.34%) Analytical Skills
3 13 (14.61%) Finance
4 7 (7.87%) Public Sector
5 6 (6.74%) Influencing Skills
6 5 (5.62%) Presentation Skills
7 4 (4.49%) French Language
7 4 (4.49%) Publishing
8 3 (3.37%) Pharmaceutical
9 2 (2.25%) Military
10 1 (1.12%) Inclusion and Diversity
10 1 (1.12%) Manufacturing
10 1 (1.12%) Marketing
10 1 (1.12%) Organisational Skills
Job Titles
1 19 (21.35%) Analyst
2 12 (13.48%) IT Support
3 11 (12.36%) Business Analyst
4 10 (11.24%) Lead
5 8 (8.99%) Support Analyst
6 7 (7.87%) Desktop Support
6 7 (7.87%) Senior
6 7 (7.87%) ServiceNow Business Analyst
7 6 (6.74%) 1st Line Support
7 6 (6.74%) IT Technician
7 6 (6.74%) Service Manager
8 5 (5.62%) Consultant
8 5 (5.62%) Programme Manager
9 4 (4.49%) Change Manager
9 4 (4.49%) IT Support Engineer
9 4 (4.49%) Project Engineer
9 4 (4.49%) Release Manager
9 4 (4.49%) Senior Analyst
9 4 (4.49%) Senior Business Analyst
9 4 (4.49%) Support Engineer
Libraries, Frameworks & Software Standards
1 6 (6.74%) Web Services
2 5 (5.62%) SOAP
3 4 (4.49%) CSS
3 4 (4.49%) HTML
4 3 (3.37%) AngularJS
4 3 (3.37%) LDAP
4 3 (3.37%) REST
5 2 (2.25%) XML
6 1 (1.12%) Elastic Stack
6 1 (1.12%) Node.js
6 1 (1.12%) SAP Fiori
6 1 (1.12%) SAPUI5
Miscellaneous
1 17 (19.10%) Management Information System
2 8 (8.99%) CMDB
3 5 (5.62%) Virtual Team
4 4 (4.49%) Enterprise Software
5 3 (3.37%) Product Ownership
6 1 (1.12%) Cloud Native
6 1 (1.12%) Data Centre
6 1 (1.12%) Data Protection Act
6 1 (1.12%) Driving Licence
6 1 (1.12%) Legacy Systems
6 1 (1.12%) Mainframe
6 1 (1.12%) Replication
6 1 (1.12%) Self-Motivation
Operating Systems
1 14 (15.73%) Windows
2 6 (6.74%) Windows 10
3 4 (4.49%) Windows 7
4 2 (2.25%) Linux
4 2 (2.25%) Windows Server
5 1 (1.12%) HPUX
5 1 (1.12%) Red Hat Enterprise Linux
5 1 (1.12%) Solaris
Processes & Methodologies
1 53 (59.55%) ITSM
2 46 (51.69%) ITIL
3 31 (34.83%) Stakeholder Management
4 27 (30.34%) Agile
5 24 (26.97%) Customer Service
5 24 (26.97%) Problem-Solving
6 21 (23.60%) Change Management
7 18 (20.22%) Continuous Improvement
8 16 (17.98%) DevOps
8 16 (17.98%) Service Design
9 14 (15.73%) Computer Science
9 14 (15.73%) Service Delivery
10 13 (14.61%) Project Management
10 13 (14.61%) Service Catalogue
11 12 (13.48%) Stakeholder Engagement
12 10 (11.24%) Risk Management
12 10 (11.24%) User Acceptance Testing
13 8 (8.99%) Migration
13 8 (8.99%) Release Management
13 8 (8.99%) Workflow
Programming Languages
1 6 (6.74%) JavaScript
2 5 (5.62%) Java
2 5 (5.62%) PowerShell
3 4 (4.49%) SQL
3 4 (4.49%) VB
3 4 (4.49%) VBScript
4 3 (3.37%) Python
5 2 (2.25%) MUMPS
6 1 (1.12%) Bash
Qualifications
1 20 (22.47%) Degree
1 20 (22.47%) Security Cleared
2 16 (17.98%) SC Cleared
3 10 (11.24%) ITIL Certification
4 4 (4.49%) A+ Certification
4 4 (4.49%) Computer Science Degree
4 4 (4.49%) Microsoft Certification
4 4 (4.49%) PMI Certification
4 4 (4.49%) PMP
5 2 (2.25%) CBAP
6 1 (1.12%) CIMA
6 1 (1.12%) DV Cleared
6 1 (1.12%) Master's Degree
Quality Assurance & Compliance
1 6 (6.74%) SLA
2 5 (5.62%) GxP
2 5 (5.62%) Sarbanes-Oxley
3 3 (3.37%) COBIT
4 2 (2.25%) GDPR
4 2 (2.25%) QA
5 1 (1.12%) California Consumer Privacy Act
System Software
1 4 (4.49%) BitLocker
2 1 (1.12%) Active Directory
2 1 (1.12%) Docker
Systems Management
1 5 (5.62%) Terraform
2 4 (4.49%) Grafana
2 4 (4.49%) SCCM
3 3 (3.37%) Single Sign-On
4 2 (2.25%) Ansible
4 2 (2.25%) Kubernetes
5 1 (1.12%) Cisco CUCM
5 1 (1.12%) Graylog
5 1 (1.12%) Packer
5 1 (1.12%) Prometheus
5 1 (1.12%) Puppet
5 1 (1.12%) SCSM
Vendors
1 34 (38.20%) Microsoft
1 34 (38.20%) ServiceNow
2 7 (7.87%) SAP
3 4 (4.49%) Google
4 3 (3.37%) IBM
4 3 (3.37%) Splunk
5 2 (2.25%) Atlassian
5 2 (2.25%) Dell
5 2 (2.25%) Oracle
5 2 (2.25%) Remedy
6 1 (1.12%) Ariba
6 1 (1.12%) BMC
6 1 (1.12%) Cisco
6 1 (1.12%) Ribbon
6 1 (1.12%) SolarWinds
6 1 (1.12%) Sun
6 1 (1.12%) Unisys