2nd Line Service Desk Technician
- Hiring Organisation
- First Recruitment Group
- Location
- Warrington, Cheshire, United Kingdom
- Employment Type
- Contract
local "hands & eyes" support for second and third-line support colleagues and external partners Assist with IT security incidents Collaborate with the Facilities Management team to maintain on-site service and physical security, e.g. building access control/building management system (BMS) Manage stock inventory of IT equipment … General ticket management, ensuring all tickets are dealt with in a timely and professional manner Service Improvement and Collaboration: Proactively suggest and implement service improvements Participate in the Business Relationship Management function Experience/Skills/Knowledge/Qualifications: Experience with IT ticketing systems Basic networking knowledge ...