9 of 9 Contract Incident Management Jobs in the North of England

Contract Duration: Initial 9 months Rate: 450pd-500pd (Inside IR35) Start Date: ASAP Are you an experienced Service Operations Manager with proven experience with Incident, Problem and Knowledge management processes? If so, apply now for this new contract. This role is joining a very large-scale transformation programme … ground running. Key Skills required: Proven experience as a Service Operations Manager, Supplier Manager or Service Desk Operations Manager. Experienced with incident and problem processes. ITIL qualified Good knowledge of Service Desk Excellent track record of managing suppliers in reaching successful outcomes. Self-starter with a proactive attitude This ...

Automation & DevSecOps Make automation the default through security-as-code, GitOps, and CI/CD practices Lead code reviews for Infrastructure-as-Code, configuration management, and automated runbooks Ensure testability via change rehearsal, smoke/soak testing, rollback automation, and failure validation Continuously improve automated and standard change models … manual intervention and risk 4. Operational Resilience & SRE Practices Own engineering input into SRE metrics (MTTR, MTTD, deployment frequency, error budgets) Drive defect and incident analytics and remediation sprints Support major incident management and post-incident reviews, embedding learning into platform design 5. Governance, Risk & Compliance ...

React. Real-world experience with practices such as Test-Driven Development (TDD), Pair Programming, code review, and CI/CD. Understanding of software configuration management and knowledge of automated testing using Postman, Selenium, JMeter, etc. Experience with Kubernetes and cloud infrastructure (GCP/AWS/Azure). Knowledge … continuous improvement of engineering practices and standards. Good to Have (As applicable) Experience teaching junior software engineers/developers. Confidence with source code management and version control tools (Git/GitLab/GitHub). Working knowledge of relational and NoSQL database technologies such as MySQL or MongoDB. Experience working ...

fast-paced, collaborative environment, this could be the perfect fit. This is a 3 month contract. Responsibilities: First-line support via phone and email Incident management using ServiceNow Troubleshooting and resolving technical issues Managing ticket queues and escalations Collaborating with internal and external teams Supporting software like O365 ...

IR35) We are supporting a major IT service provider who are looking for a skilled Cloud Engineer specialising in Observability, APM, and Cloud Monitoring & Management (CMM). You'll focus on monitoring, performance, reliability, and visibility across cloud platforms, helping improve service health and customer experience. Key responsibilities: Design … implement cloud observability solutions Build and operate APM and monitoring platforms Implement logging, metrics, tracing, and alerting standards Support incident management, root cause analysis, and service improvement Optimise performance, availability, and reliability across cloud environments Work closely with Cloud, DevOps, and Service teams Key skills & experience: Strong cloud ...

DevSecOps culture with: Owning and feeling responsible for your code in production Inclusion of monitoring and observability with tools such as Prometheus and Grafana Incident management with tools such as PagerDuty A deep understanding of enterprise integration patterns and event-driven architecture. Experience working with messaging systems (RabbitMQ ...

reliability engineering standards. Operational Excellence & Continuous Improvement Lead defect analytics and remediation sprints. Improve change models and expand automation coverage. Foster a disciplined post-incident review (PIR) culture. Essential Experience 8-10+ years' experience across network and security engineering (design, build, operate) Strong troubleshooting across multiple layers: Network … Identity Endpoint Proxy SIEM/SOAR Hands-on automation experience (e.g., Ansible, Terraform, GitHub, Azure DevOps) Proven ITIL change leadership experience Major Incident Management (MIM) exposure Desirable Certifications CCNP/CCIE Zscaler Professional Fortinet NSE 4+ Splunk Admin/Enterprise Security ITIL 4 Managing Professional (or equivalent) Success ...

cause analysis and corrective actions Maintain documentation, including database schemas, display specifications Strong analytical and problem-solving skills Effective communication and collaboration Experience in incident management, root-cause analysis, and troubleshooting production issues ...

Telecoms Company is looking for an Oracle DBA Administrator to join their Enterprise Cloud Services Infrastructure team. The successful candidate will be responsible for incident management and change implementation across key technical areas, with a focus on Oracle Database and MySQL Server technologies.This is a hybrid role with ...