8 of 8 Contract Incident Management Jobs in the North of England

Preston. Hybrid working 1-2 days per week on site. Typical duties include (but are not limited to): Monitoring and managing day to day incident trends and activities, ensuring SLAs and KPIs are being met. Focus on key areas to maintain Service Desk and Incident Resolver high performance. … the Command Centre, Service Desk and Resolver Teams across all areas of service operations and ensure escalations and actions are progressed. Deputise for the Incident Governance and MIM lead and attend service operation and customer facing meetings. Provide written and oral summary status incident governance reports with executive … summaries, trend analysis and recommendations provided to senior management and stakeholders. Provide training, support and guidance for less experienced team members. Ensure supplier managed Major Incidents and activities are effectively communicated and progressed. Manage multiple major incidents concurrently ensuring that multi-supplier activities are coordinated with clearly documented actions More ❯

Preston. Hybrid working 1-2 days per week on site. Typical duties include (but are not limited to): Monitoring and managing day to day incident trends and activities, ensuring SLAs and KPIs are being met. Focus on key areas to maintain Service Desk and Incident Resolver high performance. … the Command Centre, Service Desk and Resolver Teams across all areas of service operations and ensure escalations and actions are progressed. Deputise for the Incident Governance and MIM lead and attend service operation and customer facing meetings. Provide written and oral summary status incident governance reports with executive … summaries, trend analysis and recommendations provided to senior management and stakeholders. Provide training, support and guidance for less experienced team members. Ensure supplier managed Major Incidents and activities are effectively communicated and progressed. Manage multiple major incidents concurrently ensuring that multi-supplier activities are coordinated with clearly documented actions More ❯

publish a standard changes list for transparency. Provide regular operational support across all regions, communicating critical updates such as change freezes and deployments. Support incident management in collaboration with the Incident Manager when necessary. Qualifications: Bachelor's degree in computer science, Engineering, Project Management, or a … related field. Proven knowledge of IT Change Management processes and familiarity with ITIL frameworks. Excellent communication skills with the ability to convey complex information clearly. Strong critical thinking skills to identify and mitigate risks effectively. Digital literacy to manage data and information efficiently. Experience in the automotive industry is More ❯

publish a standard changes list for transparency. Provide regular operational support across all regions, communicating critical updates such as change freezes and deployments. Support incident management in collaboration with the Incident Manager when necessary. Qualifications: Bachelor's degree in computer science, Engineering, Project Management, or a … related field. Proven knowledge of IT Change Management processes and familiarity with ITIL frameworks. Excellent communication skills with the ability to convey complex information clearly. Strong critical thinking skills to identify and mitigate risks effectively. Digital literacy to manage data and information efficiently. Experience in the automotive industry is More ❯

closely with internal teams, external suppliers, and Group partners. This role is ideal for someone with a strong background in IT or software change management who thrives on cross-functional coordination, stakeholder engagement, and process ownership. You'll need critical thinking, strong communication skills, and a proactive approach to … driving operational change management within the automotive digital domain. Key Responsibilities of the Connected Car Change Coordinator: Manage the end-to-end software change process within the Connected Car department, ensuring all changes are tracked, assessed, and delivered according to Group standards. Liaise with internal and external stakeholders, including … cross-functional alignment. Maintain a change log and change statistics; publish and report change activity (planned/unplanned) to the wider business. Support transition management by establishing and documenting operational processes and maintaining a list of standard changes. Provide backup for Incident Management, supporting the wider operations More ❯

closely with internal teams, external suppliers, and Group partners. This role is ideal for someone with a strong background in IT or software change management who thrives on cross-functional coordination, stakeholder engagement, and process ownership. You'll need critical thinking, strong communication skills, and a proactive approach to … driving operational change management within the automotive digital domain. Key Responsibilities of the Connected Car Change Coordinator: Manage the end-to-end software change process within the Connected Car department, ensuring all changes are tracked, assessed, and delivered according to Group standards. Liaise with internal and external stakeholders, including … cross-functional alignment. Maintain a change log and change statistics; publish and report change activity (planned/unplanned) to the wider business. Support transition management by establishing and documenting operational processes and maintaining a list of standard changes. Provide backup for Incident Management, supporting the wider operations More ❯

world-class automotive brand in shaping the future of mobility. We're seeking a Connected Car Change Manager to oversee and coordinate the change management process within the Connected Car department. This is a pivotal role that ensures seamless deployment of software and system updates across group-wide infrastructure … of unresolved issues, and maintenance of change statistics and logs. Additional Responsibilities Support development projects and one-off changes for feature updates. Back up incident management (Levels 3 & 4 support model). Maintain and publish standard changes list and reference configurations. Document and maintain operational change processes and … task instructions. Coordinate with app teams for release and deployment changes. What We're Looking For Strong knowledge of IT Change Management principles and processes. Experience working in an automotive or similarly complex industry. Proficient communication and critical thinking skills. Familiarity with ITIL frameworks. Strong digital literacy and risk More ❯

to streamline migration, testing, validation, and operations (Infrastructure-as-Code). Architect scalable, observable systems tailored for Kubernetes. Enhance monitoring, logging, alerting, and lead incident responses during migrations. Solve complex technical challenges and optimize migration workflows. Mentor engineers and collaborate closely across technical and product teams. Skills & Experience Strong … software engineering and SRE background. Expertise in Java and Kubernetes in production environments. Proven success leading large-scale service migrations. Solid experience in observability, incident management, and infrastructure automation. This is an urgent vacancy where the hiring manager is shortlisting for an interview immediately. Please apply with a More ❯