15 of 15 Contract Incident Management Jobs in the North of England

remote) Up to £500 per day (Umbrella) Contract until November 2027 Overview An exciting opportunity has arisen for an experienced Crisis Manager/Major Incident Manager to join a large-scale enterprise environment, taking ownership of critical service incidents and driving end-to-end recovery activities. You will lead … major incidents, coordinating technical teams, senior stakeholders and business leaders to minimise service disruption, restore critical services, and ensure effective communication throughout the incident lifecycle Key Responsibilities Lead and manage Major Incidents across complex enterprise environments. Coordinate technical and business stakeholders during service outages. Drive rapid service restoration ...

/11/2027 RATE - £500 - £570 MUST BE PAYE THROUGH UMBRELLA Role Description: The role holder will adhere to the Group Major Incident Management processes & procedures to efficiently manage and communicate the recovery of IT services. Capture accurate incident lifecycle milestones & drive improvement of recovery times. … both technical and business calls with key teams and stakeholders. Build and maintain effective working relationships with IT colleagues and business partners. Once an incident has been recovered from, the role holder is responsible for ensuring that all known root cause details are documented and appropriately communicated via Major ...

Security Incident Response Engineer (ServiceNow) Contract: 6 Months (Likely Extension)Location: HybridIR35: Outside/LTD – £700PDSC Cleared/BPSSA highly reputable corporation is hiring an experienced ServiceNow Security Incident Response (SIR) Consultant to support the design, implementation and optimisation of a Security Incident Response capability … Cyber Security Operations Centre (CSOC).This is an excellent opportunity to play a key role in enhancing cyber incident management processes, automating security workflows and integrating ServiceNow Security Operations with wider security tooling. Key Responsibilities ServiceNow SIR Workflow Design & Development Design and configure end-to-end Security Incident ...

governance, processes, policies and agreed service level agreements. Accountabilities- * Providing customer centred support adhering to service level agreements to provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements * Ensure troubleshooting steps are followed consulting … engaging in team meetings and team discussions Experience required- * Customer Service Experience * Proven experience of working with Microsoft applications (O365) * Proven Experience of Incident Management Systems (ServiceNow) * First Line level IT support experience preferably within a remote support position * Knowledge of the operational and support aspects of computer ...

service owners, business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand through effective enablement, communication and practical digital support. Candidates must be eligible for SC clearance … analyst guides, end-user how-to guides, FAQs, digital learning content, short-form training material and process guidance. Support a consistent Service Desk knowledge management and governance framework, including article ownership, review cycles and quality standards. Partner with Business Communication teams to deliver clear IT service updates, by producing ...

successful database restoration and disaster recovery preparedness. Conduct backup validation, recovery testing, and regular disaster recovery exercises. Manage database patching, upgrades, migrations, and lifecycle management activities with minimal business disruption. Implement and maintain database security standards, user access controls, and compliance requirements. Collaborate with infrastructure, application, and support teams … seamless database operations and issue resolution. Create and maintain technical documentation, operational procedures, and best practice guidelines. Provide on-call support and participate in incident management and root cause analysis activities when required. Mandatory Skills & Experience Strong hands-on experience as an Oracle Database Administrator in enterprise environments. ...

future direction. Responsibilities Technical Leadership (Hands-on) Act as the senior technical escalation point for network issues. Lead from the front in troubleshooting, incident resolution, and root cause analysis. Contribute directly to configuration, implementation, and support across all network platforms. Maintain and evolve technical standards, ensuring consistency and reliability. … decisions and future improvements, based on operational experience. Team Leadership Lead and support a small team of network engineers. Allocate workload across BAU, and incident support. Provide day-to-day technical guidance and mentoring. Ensure strong team performance and accountability. Operational Delivery Support and maintain LAN, WAN, WiFi ...

drive continuous improvement and service performance What You'll Bring Experience within a Service Desk, ITSM or IT Service Delivery environment Strong understanding of incident management, request fulfilment, knowledge management and ITIL practices Hands-on experience with ServiceNow (or similar ITSM tools) Strong knowledge of Microsoft … digital adoption initiatives Ability to create clear, engaging digital learning and support content Excellent communication and stakeholder engagement skills Desirable ITIL or other Service Management certifications Experience using data and analytics to drive service improvements Exposure to automation, ServiceNow enhancements or digital adoption frameworks ...

service owners, business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand through effective enablement, communication and practical digital support. Key Responsibilities - Identify gaps in adoption and user … Experience working in or closely with an IT Service Desk, IT Service Delivery, digital support or ITSM environment - Understanding of Service Desk operations, including incident management, request fulfilment, triage, escalation, knowledge management and customer communication - Strong knowledge and experience using Microsoft 365 tools such as SharePoint, Teams ...

Role: Identity and Access Management Lead Day Rate: Negotiable based on experience Initial Contract Duration: 6 Months Location: Leeds (Hybrid - you will need to be able to get to the Leeds office but there is a large degree of flexibility on frequency of days in the office) Fruition … currently recruiting for an experienced Identity and Access Management Lead for an initial 6 month contract. This role requires an experienced IAM professional who can own the IAM processes and be hands-on on two crucial IAM related projects. Key Responsibilities Ensure that user access (both privileged ...

customer support (2nd level IT support) role. Skills: Strong familiarity with Windows 11, MS Office 365, mobile phone support, remote software (Bomgar), VPN, and incident management tools. Excellent customer service and problem-solving skills are required. Education: A degree in Computer Sciences or Informatics is preferred, but hands ...

Microsoft Power Platform environment Monitor platform performance, usage, and system health, proactively identifying and resolving issues Execute administrative tasks , including user access management, environment configuration, and policy enforcement Maintain and update technical and operational documentation to ensure accuracy and consistency Support incident management, troubleshooting, and service requests … experience with Microsoft Power Platform (Power Apps, Power Automate, Power BI, Dataverse) Experience in platform administration, monitoring, and operational support Strong understanding of environment management and access controls Experience maintaining technical documentation and runbooks Good troubleshooting and problem-solving skills Familiarity with Power Platform governance and compliance frameworks Strong ...

supporting a large NHS organisation to appoint an experienced Infrastructure Team Lead on a contract basis.This is a hands-on leadership role, combining line management responsibility with technical oversight of enterprise infrastructure. You'll lead a team delivering reliable, high-performing IT services that support critical 24/… tools Experience delivering services in complex, operational environments (NHS/public sector desirable) Ability to balance hands-on technical work with people leadership Strong incident management and problem-solving capability Understanding of cyber security principles (firewalls, governance, etc.) - beneficial, not essential Excellent stakeholder engagement skills, able to translate ...

asset, trade matching, and market value), break assignment, resolution of reconciliation breaks, and trade fails. - Monthly end-client statement workflow, ad hoc reporting, and incident management. - Identifies resolves and escalates any issues that affect the accuracy of the Investment Book of Record (IBOR) within the team. - Exercises own judgement ...

support for LAN/WAN infrastructure across multiple sites Configure and troubleshoot Cisco switches and routers Assist with firewall rule changes and basic policy management (Palo Alto or similar) Support VPN and remote access solutions Monitor network performance and respond to alerts using tools like SolarWinds or PRTG Maintain … accurate documentation of network configurations and changes Participate in change and incident management processes Skills & Experience Experience in network support or engineering roles Strong understanding of TCP/IP, VLANs, routing protocols, and network diagnostics Experience with Cisco networking equipment (CCNA-level knowledge) Exposure to Palo Alto firewalls ...