19 of 19 Contract Service Management Jobs in the North of England

Service Delivery Manager Location: Hybrid at Newcastle (3 days/week) Employment Type Full-Time Role Overview We are seeking an experienced and proactive Service Manager to oversee the performance, stability, and continuous improvement of business-critical applications and services within the Service Group. The successful candidate … will be responsible for ensuring effective incident and problem resolution, managing service performance against agreed SLAs, and acting as a key liaison between technical support teams, delivery teams, and client stakeholders. The Service Manager will play a pivotal role in maintaining operational excellence, leading major incident management ...

exciting opportunity has arisen for an experienced Crisis Manager/Major Incident Manager to join a large-scale enterprise environment, taking ownership of critical service incidents and driving end-to-end recovery activities. You will lead the response to major incidents, coordinating technical teams, senior stakeholders and business leaders … minimise service disruption, restore critical services, and ensure effective communication throughout the incident lifecycle Key Responsibilities Lead and manage Major Incidents across complex enterprise environments. Coordinate technical and business stakeholders during service outages. Drive rapid service restoration and recovery activities. Chair incident bridge calls and escalation meetings. ...

Applications Service Manager £450-£550 per day (Outside IR35) 3-Month Contract Rochdale (2-3 days per week on-site) An experienced IT Applications Service Manager is required to join a housing organisation during a period of transformation and operational change. This is an excellent opportunity … estate, ensuring services are stable, reliable and aligned with business needs. You'll lead an established team, manage key suppliers, and drive improvements across service delivery, support and governance. Key responsibilities: As IT Applications Service Manager, you will be responsible for the day-to-day management ...

owning and driving the investigation, diagnosis, and resolution of complex incidents while ensuring minimal business impact. This role requires strong analytical skills, excellent stakeholder management, and the ability to collaborate across multiple technology and business teams. Key ResponsibilitiesIncident Management & Resolution Own and manage the investigation and resolution … live production incidents and service requests. Act as the primary technical escalation point for complex issues impacting business-critical services. Execute technical recovery actions during incidents to restore service as quickly as possible. Participate in Major Incident and High-Priority Incident response activities. Technical Troubleshooting Diagnose and resolve ...

Service Desk Enablement & Digital Support Specialist We're looking for a Service Desk Enablement & Digital Support Specialist to enhance service desk capability, drive digital adoption, and improve the overall user support experience. This role sits at the heart of IT operations-bridging Service Desk teams … service owners and business users to reduce demand, improve efficiency and strengthen self-service. What You'll Do Drive Service Desk enablement and digital support strategy to improve adoption of ITSM tools, processes and self-service Design and deliver training and capability programmes for Service Desk ...

Skills & Experience Essential Proven experience working with the ServiceNow platform (development, configuration, and customisation) Strong understanding of ServiceNow capabilities and architecture Experience with: IT Service Management (ITSM) Customer Service Management (CSM) Exposure to Now Assist (AI-driven capabilities) within ServiceNow Experience delivering solutions in UK public … sector or regulated environments Solid understanding of Agile methodologies and delivery frameworks Strong communication and stakeholder management skills Desirable Skills Experience with ServiceNow integrations and advanced platform features Broader module exposure beyond ITSM/CSM Agile certifications or formal training (e.g. Scrum) Qualifications & Certifications Relevant ServiceNow certifications such ...

Configuration Management Location: Manchester, 3 days on site. Contract: Initial contract until 30 November 2026 Rate: 550-650 (Inside IR35) We are seeking an experienced Cryptographic Subject Matter Expert to join a high-performing technology and security team supporting critical enterprise cryptographic services. This is an excellent opportunity … ensuring the integrity, security, and availability of cryptographic infrastructure across multiple business-critical platforms. Key Responsibilities Manage and support enterprise cryptographic infrastructure and key management services. Configure, install and maintain Hardware Security Modules. Generate and manage cryptographic key components across multiple platforms including IBM, Tandem and Unix environments. Ensure ...

with engineering, security and business stakeholders to ensure services remain secure, compliant and highly available. Key Responsibilities * Support enterprise cryptography services including PKI, certificate management and key management. * Investigate and resolve incidents, problems and service issues relating to cryptographic services. * Monitor service performance and support operational governance … platforms. * Work closely with security, infrastructure and engineering teams to ensure operational resilience. * Produce and maintain operational documentation, procedures and support runbooks. * Participate in service reviews, risk assessments and audit activities. Required Experience * Experience supporting PKI, certificate management or cryptographic services. * Background in security operations, infrastructure ...

site support across 3 core UK locations in the South Yorkshire region. The role will focus on end-user support, Microsoft technologies, endpoint management, incident resolution, and contributing to wider IT projects and continuous improvement initiatives. Client Details Our client is a well-established international organisation with operations across … Europe. They are investing in their IT function and require an experienced IT Technician to support users across multiple sites, ensuring a high-quality service and seamless technology experience for employees. Description Reporting to the IT Services Manager, the Interim 2nd Line IT Support Engineer will be responsible ...

validity remaining (essential - non-negotiable) Proven experience implementing and supporting Rubrik Backup and Recovery solutions including CDM administration, agent installation, and cluster life cycle management (essential) Strong knowledge of enterprise backup, recovery, and disaster recovery principles Experience with VMware vSphere, Hyper-V, Windows Server, and Linux platforms Experience configuring … Rubrik Strong troubleshooting and problem-solving skills in backup and recovery environments Experience working in enterprise infrastructure or managed services environments, with strong stakeholder management and documentation skills Experience working within ITIL-based service management environments Desirable: experience protecting workloads on Microsoft Azure and AWS, knowledge ...

into operational support. Essential Skills & Experience Proven experience delivering IT infrastructure, application migration, or End User Computing projects. Strong project planning, governance, and RAID management experience. Excellent stakeholder and supplier management skills. Experience coordinating testing, deployment, and operational transition activities. Knowledge of project delivery methodologies such as PRINCE2 … Waterfall. Desirable Experience Microsoft Azure Virtual Desktop (AVD). Application Packaging (MSIX, App Attach). Microsoft Endpoint and Modern Workplace technologies. ITIL or Service Management environments. This is an excellent opportunity to play a key role in delivering a business-critical transformation programme, working across technology and business ...

involved in different stages of the EOL process and provide general support to Project Managers. Key Responsibilities: Coordinate activities related to workstation application lifecycle management, including upgrades, remediation, and support. Engage with engineering teams to understand technical constraints and remediation approaches. Document processes, track tasks, manage blockers, and keep … compatibility assessments. Contribute ideas for process improvements, including automation opportunities. Who You Are: You have a solid understanding of EOL/EOS concepts, inventory management, and application compatibility within Windows workstation environments. You are comfortable using PowerShell for application discovery and troubleshooting, with the ability to interpret script outputs ...

Microsoft Exchange environment, email client configuration, MS Outlook, instant messaging tools (Skype for business), along with general etiquette Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Your security clearance CONTRACTOR MUST BE SC CLEARED (active) and BE A SOLE UK NATIONAL (MOD SC CLEARED PREFERABLE) Profiles with ...

Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Special Requirements or Accreditations Possesses SC clearance with a minimum of 6 months remaining Be a sole UK National ...

Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Special Requirements or Accreditations * Possesses SC clearance with a minimum of 6 months remaining * Be a sole UK National ...

Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Special Requirements or Accreditations Possesses SC clearance with a minimum of 6 months remaining Be a sole UK National ...

develop technical skills and knowledge across desktop, virtual desktop, and application support technologies. Essential Skills & Experience Experience working in a Desktop Support, IT Support, Service Desk, or End User Computing support role. Strong troubleshooting and problem-solving skills across desktop operating systems and applications. Excellent customer service … Experience supporting remote access solutions and geographically dispersed users. Experience participating in desktop refresh, migration, or deployment activities. Familiarity with IT support processes and service management practices. Location: This is a hybrid working role with a requirement to work from the clients Chester office 3 days a week. ...

Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners Working Knowledge of IT Service Management (ITSM) software (ServiceNow) If you are interested in this position and would like to learn more, please send through your ...

Avaya telephony systems. Experience managing Catapan encryptors and associated security procedures. Relevant Cisco certifications (CCNA, CCNP or equivalent). Experience working within ITIL service management environments. ...