6 of 6 Contract Service Management Jobs in the North of England

hour (umbrella) - may be negotiable Role Description Background We are seeking a dynamic and experienced Head for our clients Digital Networks Product Group. The role will be responsible for management of a portfolio of network products, mainly delivered by a major provider of networks services, across multiple networks and security tiers. The ideal candidate will have a strong background … in product management across digital infrastructure, excellent communication skills, and a passion for creating innovative solutions that enhance employee productivity and collaboration. The role will be responsible for executing a product strategy that aligns with business goals, while ensuring that the network offerings meet the evolving needs of our users, including meeting required national security requirements. You will initially … be working within digital transformation programmes to build new digital networks offering, selecting and on-boarding a supplier, transitioning them into service and then working with them to transform network services and technologies across multiple security tiers. Accountability The Head of Digital Networks Product Group is responsible for executing the organisation's network strategy, including a major programme of More ❯

Lead the migration of ServiceNow configuration to support a new domain. Deliver enhancements, features, and bug fixes following the release of the ServiceNow Virtual Agent. Build out the Client Service Management (CSM) Portal: Migrate existing IT client onboarding flows from CSM/ITIL into Request workflows. Design and implement forms within the CSM Portal, integrating with Incident and … Request modules. Deliver additional enhancements to improve user experience and functionality. Improve JIRA integration, transitioning change management processes from JIRA to ServiceNow. Support the migration to Service Operations Workspace, including configuration of Live Agent. As a successful ServiceNow Developer , you will have: Proven experience as a ServiceNow Developer or Technical Consultant. Strong knowledge of ServiceNow CSM, Virtual Agent More ❯

in reporting and analytics to join their team on a contractor basis through to December 2025. In this role, you will act as a key liaison between the Global Service Desk and the IT Service Management team, delivering regular insights on IT performance and supporting critical workflows and documentation. Key responsibilities as the IT Business Analyst: Design … in a reporting-focused role. Expertise in Excel, Power BI, and PowerPoint. Strong data analysis skills with the ability to extract and communicate meaningful insights. Excellent communication and stakeholder management abilities. Comfortable working in a fast-paced, global environment. Proactive, analytical, and solutions-focused mindset. This is a fantastic opportunity for someone passionate about data-driven decision-making, process More ❯

networks capability Going to market to source network and workplace providers Setting up and operationalising the new roles Collaborating with new suppliers to establish effective working relationships Overseeing IT service management functions Managing service strategy and tactical changes Leading a team, including three direct reports Job Requirements: Experience in product management within the IT, defence, or … security industry Proven background in roles such as Product Owner, Head of Networks, Product Manager, or Network Operations Manager Strong strategic and tactical change management skills Understanding of IT service management principles Proficiency in collaborating with and managing suppliers Excellent team leadership and project management capabilities Job Details: Location: Preston or Frimley (Hybrid working arrangement initially … remote) Contract Duration: 9 months Start Date: ASAP Security Level: BPSS + SC in flight, UK Eyes Only Contract Type: Inside IR35 If you have significant experience in product management within the defence or IT sectors and are ready to lead a dynamic team focused on digital networks, we encourage you to apply now to join our client's More ❯

IT Service Desk Analyst Location: Harrogate Start Date: end of July IR35 Status: Inside IR35 - via Umbrella Pay Rate : £140p/d JOB SUMMARY Provide support to users of IT systems and services in the organisation, including receiving and resolving requests for support and providing where appropriate, some technical fault diagnosis, advice and guidance. Support the use of hardware … users across the full life cycle of incidents and problems; close working with all teams within the IT function and throughout the wider organisation; ensuring a quality client-focused service is delivered to users; provide first line support to users of IT systems and services within the organisation DUTIES AND RESPONSIBILITIES OF THE POST Answer Service Desk telephone … calls promptly, recording all new incidents using the minimum data set, and updating existing incident records with any new information received. Categorise and prioritise incidents and service requests according to procedures and guidelines Provide first line support where able, resolving incidents at first point of contact, using remote support tools where applicable to achieve this. Assign unresolved Incidents to More ❯

IT Service Desk Analyst Location: Harrogate Start Date: end of July IR35 Status: Inside IR35 via Umbrella Pay Rate : £140p/d JOB SUMMARY Provide support to users of IT systems and services in the organisation, including receiving and resolving requests for support and providing where appropriate, some technical fault diagnosis, advice and guidance. Support the use of hardware … computer users across the full lifecycle of incidents and problems; close working with all teams within the IT function and throughout the wider organisation; ensuring a quality client-focused service is delivered to users; provide first line support to users of IT systems and services within the organisation DUTIES AND RESPONSIBILITIES OF THE POST Answer Service Desk telephone … calls promptly, recording all new incidents using the minimum data set, and updating existing incident records with any new information received. Categorise and prioritise incidents and service requests according to procedures and guidelines Provide first line support where able, resolving incidents at first point of contact, using remote support tools where applicable to achieve this. Assign unresolved Incidents to More ❯