20 of 20 Contract Service Management Jobs in the North of England

Service Management System Architect Contract Length : 6 months Day Rate : £600/day (Inside IR35) Location : Hybrid - Fortnightly presence in Chorley and monthly travel to Warwick Join a High-Impact National Programme - Service Management System Architect (ESN Onboarding Focus) We're seeking a Service Management System Architect to join a nationally significant technology transformation … programme aimed at modernising emergency communications infrastructure across the UK. This role is ideal for an experienced professional looking to influence the onboarding and integration of complex service management systems into a mission-critical network. You'll be working within a multi-supplier, multi-stakeholder environment to ensure effective onboarding of User Organisations to a secure, modern service platform. Key Responsibilities: Lead all technical aspects related to integrating User Organisation Service Management systems with the central network service. Translate complex technical requirements, interface configurations, and testing needs to a range of stakeholders across public sector and supplier groups. Collaborate with technical and delivery leads to ensure timely completion of onboarding milestones and contract deliverables. Serve More ❯

Job summary Fantastic opportunity to become a member of our IT Service Management team within the Leeds Teaching Hospitals NHS Trust. Reporting to the Steve Thomas your role will be supporting operational IT services and CSU clinical teams with delivery of operational services, project implementation and supplier relationships. In return, we can offer you a varied, interesting, and … the autonomy to reach your potential. Expected Shortlisting Date 27/08/2025 Planned Interview Date 08/09/2025 Main duties of the job The IT Service Manager supports several CSUs as the IT business partner providing, IT advice, Incident Management, Problem Management, Risk Management, Procurement Support, Project Support and Supplier Management. You … will take responsible for 3 x CSUs (Pathology, Womens and Childrens). You will be part of a high functioning team providing Service Operations (ITIL) to the Trust. You will work autonomously with your customers, users, other DIT teams, DIT service managers and supplier to maintain IT services and improve existing services. About us DIT at LTHT is More ❯

of the year. Job Responsibilities Undertake all team activities in line with client wider strategy, Crypto strategy and departmental goals. Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Maintain accurate environment documentation, process and device categorisation. Provide ongoing assurance that risk and compliance requirements are being conducted to a satisfactory level … are evidenced to a required level. Generation of Key Components across various platforms (including IBM, Tandem, Unix) together with management of Cryptographic infrastructure. SSH Key Management, Certificate management, HSM configuration/installation/support Incident management, Change management, ITIL Ensure the integrity and availability of cryptographic and key management services to business functions and … activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Support with resourcing, scheduling and distribution of work requests for HSM and Key management. Work closely with dates More ❯

members and other Digital Services staff. Interpret and analyse complex technical data to produce reports for the Technical Support Team Leader. Accurate, concise recording of Incident actions within the Service Management software. Record appropriate resolution details in the service management software, selecting the relevant resolution categories Assist in reactive and pro-active problem management activities … as defined by the Problem Manager. To be fully conversant with the Infrastructure and system management utilities. Performing advanced hardware support and troubleshooting where necessary. Check/review virus signatures workstations and mobile devices, ensuring updates are being deployed as required. As required, provide technical input into key projects and also manage internal Systems project work Create, update and … post holder may be asked to deputise for the Technical Support Team Leader, attending meetings, producing reports etc. Be an escalation point for the Technical Support team, Network and Service Desk teams. Technically Support all aspects of devices and also proactively under direction of the Technical Support Team Leader Assume a technical lead role on short/long term More ❯

Manchester - onsite role Initial 6 months £25 PAYE/£33.20 Umbrella The Desk Side and Technology Support Analyst is responsible for the resolution of all 2nd Line incident and service requests within their region. They will have a good understanding of technology and demonstrate excellent customer service skills. This role requires current SC for your application to be … line incidents and requests according to defined SLAs (within specific regions) - ensure 100% adherence to RFS & INC best practice guidelines General troubleshooting of the desktop computing environment based on service requests logged via the Global Service Desk. Deploy IT Hardware, record and track assets during deployment according to IT Services standards and workflow procedures Maintain regional service excellence by providing customers with continual and regular updates throughout the management of their incidents and requests Ensure colleagues take ownership of issues by carrying out problem analysis to implement temporary or permanent fixes to restore service to the customer as soon as possible; escalating incidents to other support teams where necessary. Troubleshooting a range of technology More ❯

Umbrella Engagement - Service Transition/Service Introduction Manager - 3 days on site in the North West Successful candidate will have a thorough knowledge in all aspects of Service Transition/Introduction Lifecycle. In addition - the successful candidate will need to have experience in the following; Knowledge of Project Management Principles General Knowledge of IT Infrastructure Technologies … In depth understanding of Service Management principles eg Change and Release management - ideally holding a recent ITIL accreditation Outstanding Stakeholder Management skills Highly likely to have worked as a Transition/Introduction Manager in medium/large sized fast paced organisations with multiple business units spread across multiple locations Reasonable Adjustments: Respect and equality are core More ❯

Description CONTRACTOR MUST BE ELIGIBLE FOR BPSS Role Title: Service Designer Location: Manchester Duration: 31/10/2025 Pay Rate: £450 MUST BE PAYE THROUGH UMBRELLA Role Description: We are seeking a detail-oriented and strategic Service Designer to establish the foundational structure for service mapping and design across our organization. This role will be instrumental … in defining, visualizing, and standardizing how services are identified, categorized, and presented, ensuring alignment with business goals and operational efficiency. Key Responsibilities: 1. Establish Service Mapping Foundations Define and document the current portfolio of services offered across the organization. Collaborate with stakeholders to validate and refine the service inventory. 2. Define Service Display Criteria Develop and implement … criteria for how services should be represented, including: Service Layers and Color Coding for visual clarity. Service Level Agreements (SLAs) and performance metrics. Priority Levels based on business impact and urgency. Ownership Models (In-house vs. Supply Chain/Third-party). Hosting Locations (Cloud, On-premises, Hybrid). 3. Design Service Presentation Structure Create a standardized More ❯

We are a Global Recruitment specialist that provides support to the clients across EMEA, APAC, US and Canada. We have an excellent job opportunity for you. Role Title: Service Designer Location: Manchester Duration: 31/10/2025 Pay Rate: £447 per day Inside IR35 Role Description: We are seeking a detail-oriented and strategic Service Designer to … establish the foundational structure for service mapping and design across our organization. This role will be instrumental in defining, visualizing, and standardizing how services are identified, categorized, and presented, ensuring alignment with business goals and operational efficiency. Key Responsibilities: 1. Establish Service Mapping Foundations Define and document the current portfolio of services offered across the organization. Collaborate with … stakeholders to validate and refine the service inventory. 2. Define Service Display Criteria Develop and implement criteria for how services should be represented, including: Service Layers and Color Coding for visual clarity. Service Level Agreements (SLAs) and performance metrics. Priority Levels based on business impact and urgency. Ownership Models (In-house vs. Supply Chain/Third More ❯

Umbrella Engagement - 6 Months - £625/day - 3 days on site in the NW Must have outstanding Communication Skills and have significant experience of working in all aspects in Service Transition/Service Introduction in fast paced Medium/Large sized Organisations. In addition to this the ideal candidates will have an understanding of Infrastructure Technologies A knowledge … of Project Management Lifecycle Recent Accreditation within Service Management (ITIL) Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of all backgrounds and perspectives. Our success is driven by our people, united by the spirit of partnership to More ❯

Service Analyst - Mobile Migration Location: Chester/Hybrid Contract Length: 12 Months initially Daily Rate: From £350.00 (via Umbrella Company) Working Pattern: Monday to Friday, 3 days in the office, standard office hours Are you ready to embark on an exciting journey with one of the world's leading financial institutions? Our client is seeking a dynamic and detail … oriented Service Analyst - Mobile Migration to join their Corporate Mobile team in Chester. If you have a passion for service management and a keen interest in mobile telephony, this role could be the perfect fit for you! About the Role: As a Service Analyst, you will play a critical role in supporting the migration of mobile … management. Stakeholder Communication: Collaborate with various stakeholders to devise a deployment plan, ensuring smooth communication throughout the migration process. Data Analysis: Analyze demographic, usage, and spend data to create service outputs that enhance relationship management. Facilitation: Assist in planning customer engagement and continual service improvement sessions while acting as a scribe for the Service Manager. Incident Analysis More ❯

Only Overall purpose of role: Undertake all team activities in line with client wider strategy, Crypto strategy and departmental goals. Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Maintain accurate environment documentation, process and device categorisation. Provide ongoing assurance that risk and compliance requirements are being conducted to a satisfactory level … are evidenced to a required level. Generation of Key Components across various platforms (including IBM, Tandem, Unix) together with management of Cryptographic infrastructure. SSH Key Management. Certificate management. HSM configuration/installation/support. Incident management. Change management. ITIL. Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Key Accountabilities: Cryptographic … Hardware Management - including on site local configuration activities. Support with resourcing, scheduling and distribution of work requests for HSM and Key management. Work closely with dates set in cooperation with Service Management to ensure smooth continuity of services and operations. Deliver to the required SLAs for all service. Gather, distribute, store, recover and delete cryptographic keys in More ❯

other data visualisation techniques, highly quality Powerpoint is a must. Ability to problem solve and work with the team to identify new optimisation opportunities. Understanding of IT services, financial management processes and best practices such as budgeting, cost allocations, and recharges for infrastructure services. Working knowledge of IT infrastructure domains including data centres, network/communications, server utilisation, virtual … deadlines are met. Team player within an international team. Good knowledge of English (written and spoken). Good communication and presentation skills. Nice to have: Knowledge of IT Financial Management (ITFM), Technology Business Management (TBM) and/or FinOps principles. Awareness of ApptioOne or similar IT cost management solution. ITIL or Service Management background. Logical More ❯

for IT services Strong attention to detail and ability to manage multiple priorities Excellent communication skills and a team-oriented mindset Desirable (Not Essential): Experience in FinOps, Technology Business Management (TBM), or IT Financial Management (ITFM) Exposure to tools like ApptioOne or similar IT cost management platforms Familiarity with ITIL or service management frameworks Background More ❯

FinOps team for specific ideas and tactics Gathering of functional and business requirements and rapidly translate that information into a working set of operational and financial models, dashboards, and management reports. Collaborate with ITID Business Managers on IT Total Cost of Ownership, financial metrics, and cost transparency initiatives. Requirements: Two or more years working within or leading FinOps teams … covering either Public Cloud, hybrid or on-Prem cost management and cost optimisation. Experience with at least one of the following on-prem FinOps techniques: software license optimisation, hardware decommissioning, storage optimisation, application decommissioning, on-prem compute optimisation. Ability to work efficiently and effectively with multiple levels of management and staff across the organization Experience and understanding of … working in a Technology organisation that recharges its costs through to consumer organisations (known as Technology Business Management or TBM). Experience of working in IT infrastructure domains including data centres, network/communications, server utilization, virtual environments, storage, and application development Knowledge of IT services and financial management processes and best practices such as budgeting, cost allocations More ❯

them into operational and financial models, dashboards, and reports Support total cost of ownership (TCO) analysis and transparency initiatives Communicate findings clearly and confidently to both technical and senior management audiences Track cost-saving benefits and create actionable insights from financial and operational data What Were Looking For: 2+ years' experience in FinOps, with a focus on on-prem … hybrid, or cloud cost management Familiarity with one or more optimisation techniques: software licence reduction, hardware decommissioning, storage/application rationalisation, or compute optimisation Understanding of Technology Business Management (TBM) and internal IT cost recharge models Strong analytical skills with experience using Excel or MS Access for data transformation Knowledge of IT infrastructure including data centres, networks, virtual … environments, and application support Strong organisational, communication, and stakeholder management skills Comfortable presenting to executive-level audiences Team-oriented with an international, collaborative mindset Fluent in English (written and spoken) Nice to Have: Experience with ApptioOne, Power BI, or PowerApps ITIL or Service Management background Understanding of relational databases and SQL Experience working in large, global organisations More ❯

is seeking an enthusiastic Assistant Commercial Manager to join their dynamic Modern Workplace team. This is an exciting opportunity to work on multi-million-pound contracts with global Technology Service Providers, influencing the commercial landscape of a major organisation. As an Assistant Commercial Manager, you will: Provide essential support for end-user computing needs within the bank. Deliver timely … compliance with internal governance and external regulations. What We're Looking For: Commercial experience in a large or complex organisation, preferably within IT, technology, or financial services. Demonstrated budget management or budget ownership responsibility, including forecasting and financial reporting. Working knowledge of Power BI Desktop and other analytical tools for producing insights, dashboards, and reports. Strong data analytical skills … manipulate, and present data to support strategic and operational decisions. Familiarity with IT environments, including infrastructure, cloud services, or modern workplace solutions (e.g., Microsoft 365). Experience in contract management, commercial governance, and supplier relationship management. Exposure to sourcing, procurement, or commercial construction is advantageous. Basic working knowledge of DAX, Power Query (M), and Excel (advanced functions). Experience More ❯

Umbrella Engagement - 6 Months Initial - Must have Outstanding Communication Skills and hold an ITIL Accreditation within either Problem or Major Incident Management Looking for someone with either and indepth knowledge of Problem Management or someone with an indepth knowledge of Major Incident Management. The successful candidates must be used to working within a Team of Service Management More ❯

Umbrella Engagement - 6 months - North West - 3 days per week on site in the North West. Looking for an experienced ITIL Accredited Service Delivery Manager - with either a strong background in Problem and Major Incident Management. Must have outstanding communication skills and have worked in medium/large sized organisation. Must also have experience in Managing Service Management More ❯

RPO & MSP Recruitment Services are currently recruiting an Administrator working on behalf of a leading Asset & Technology Solutions services company. We have an exciting opportunity for a Master Data Management Team Member, joining our Procurement Team, based in Newcastle. This role is available full time and includes flexibility along with hybrid working because we want the best people for … our roles. You will join our great Master Data Management Team, being a key player in all things System & Process related. Some other duties will include: Facilitating the Supplier Onboarding Process ensuring all our Supply Chain meet prequalification requirements Processing all New Supplier & Customer Requests received via BMC Validating Bank Details and creating Internal/External bank accounts Maintain … ensuring all Subcontractors hold valid Insurance Certificates Uploading and Manually inputting Inventory items Dealing with queries received from Key Stakeholders, Internal & External Producing ad hoc reports from Oracle/Service management tool as and when required by the Business. Using Excel and other tools to carry out reconciliations Experience Previous experience working in a similar role within a More ❯

RPO & MSP Recruitment Services are currently recruiting an Administrator working on behalf of a leading Asset & Technology Solutions services company. We have an exciting opportunity for a Master Data Management Team Member, joining our Procurement Team, based in Newcastle. This role is available full time and includes flexibility along with hybrid working because we want the best people for … our roles. You will join our great Master Data Management Team, being a key player in all things System & Process related. Some other duties will include: Facilitating the Supplier Onboarding Process ensuring all our Supply Chain meet prequalification requirements Processing all New Supplier & Customer Requests received via BMC Validating Bank Details and creating Internal/External bank accounts Maintain … ensuring all Subcontractors hold valid Insurance Certificates Uploading and Manually inputting Inventory items Dealing with queries received from Key Stakeholders, Internal & External Producing ad hoc reports from Oracle/Service management tool as and when required by the Business. Using Excel and other tools to carry out reconciliations Experience Previous experience working in a similar role within a More ❯