19 of 19 Contract Service Management Jobs in the North of England

Enterprise Service Management Architect Overview: A global retail organisation is undertaking a major service management transformation and is seeking an experienced Service Management Enterprise Architect (Contract) to support the delivery of a new enterprise CMDB.This role will provide architectural leadership across service management … CMDB is fit for production within a complex, large-scale environment. Role & Responsibilities: Provide end-to-end architectural ownership for a new CMDB and service management platform Shape and govern CMDB design covering discovery, integrations, reconciliation, and service models Ensure alignment with enterprise architecture standards, governance ...

title : Service Management Enterprise Architect (Contract) Contract: 3 months Location: Salford Days in office : 3 days onsite (Tuesday, Wednesday, Thursday) 2 days working remotely Travel: Occasional between London/Manchester Scope of the role Our Retail Client is accelerating delivery of a new Configuration Management Database (CMDB … built on BMC Helix, with integration requirements spanning Helix Discovery, Dynatrace, SCCM/Intune, SolarWinds, and other estate systems. An experienced contract Service Management Enterprise Architect is urgently required to stabilise the CMDB design, ensure alignment with Design Authority governance, and lead service management centric architecture ...

tooling enhancements, or adoption of new technology. Support continuous delivery and iterative improvement while maintaining quality, stability, and operational alignment. Support the enhancement of service management processes (incident, problem, change) to strengthen operational reliability and user satisfaction. Partner with operations teams to improve monitoring, documentation, support models … overall service performance. Work with technical teams to ensure effective handover into BAU service and alignment with organisational standards. Partner with product managers, architects, business stakeholders, and global real estate teams to understand requirements and support delivery of the technology roadmap. Facilitate alignment across engineering, product, and service ...

Service Architect Location: Hybrid, 40% onsite - 60% home BARROW IN FURNESS Duration: 26/06/2026 Rate £625 MUST HOLD ACTIVE SC MUST BE PAYE THROUGH UMBRELLA Role Description: The Service Architect is responsible for designing and defining end-to-end IT service solutions that meet … standards. This role ensures that services are scalable, secure, and deliverable within agreed SLAs, while integrating seamlessly with existing processes and technologies. Key Responsibilities Service Design: Develop service architectures that cover infrastructure, applications, and operational processes. Requirements Analysis: Work with stakeholders to capture functional and non-functional requirements ...

Service Management Architect - BMC Helix implementation (inc. CMDB) - Retail Outstanding contract opportunity to join this global, infamous and well-loved retailer on a contract basis as an ITSM Technology Architect to deliver the design and implementation of BMC Helix and associated CMDB, across the business. You'll need … following skills and experience: Extensive experience architecting service management tooling including automation Experience of implementing BMC Helix ITSM tool and associated CMDB Experience working within the retail sector Experience decommissioning Legacy ITSM tools Experience aligning with enterprise architecture governance and compliance in global corporations Strong stakeholder management ...

Title: Incident Management Analyst/Major Incident Analyst Contract Type: Temporary Daily Rate: Circa £450/Day Contract Length: 12 Months Location: Chester Office (4 days in the office) Working Pattern: Full Time Shift: Sunday-Thursday or Tuesday-Saturday (07:00 - 16:00) Are you ready to take … pivotal role in a high-energy environment? Join our dynamic Global Command centre team as an Incident Management Analyst and become a critical player in ensuring the availability and performance of technology services! About the Role: As part of our commitment to operational excellence, you will oversee major incidents ...

title : Service Management Enterprise Architect (Contract) Contract: 3 months Location: Salford Days in office : 3 days onsite (Tuesday, Wednesday, Thursday) 2 days working remotely Travel: Occasional between London/Manchester Scope of the role Our Retail Client is accelerating delivery of a new Configuration Management Database (CMDB ...

cyber risk reduction and incident readiness/response. Key Responsibilities Lead and manage the IT Security team, setting priorities and ensuring delivery against agreed service levels Conduct and oversee technical vulnerability assessments across systems and processes; drive remediation and risk treatment actions Lead security incident response, ensuring rapid, professional … point of contact for information security advice across the organisation Maintain and drive actions from the cyber/information security risk register Support service management ways of working (ITIL-aligned), accurate documentation, and continuous improvement Essential Experience: Experience working in a senior ICT/information security environment Proven ...

ensuring robust delivery governance, risk control, and outcomes aligned to business priorities. This is a high-visibility programme requiring strong leadership, senior stakeholder management, and disciplined execution across multiple countries, teams, and vendors. Key Responsibilities: Programme Leadership & Delivery: Lead end-to-end delivery of a ~$4m infrastructure programme, ensuring … upgrades and hardware components, coordinating multiple workstreams and dependencies. Build and maintain an integrated programme plan, milestones, RAID, reporting cadence, and governance routines. Stakeholder Management: Engage and influence demanding business stakeholders, building confidence through clear communication, realistic planning, and transparent delivery updates. Drive effective decision-making with senior stakeholders ...

systems, providing high-quality support to end users, and contributing to ongoing IT initiatives. This role requires hands-on troubleshooting, excellent customer service, and the ability to work effectively in a fast-paced environment. Technical Skills Proficiency with Microsoft Windows 10/11, including troubleshooting, patching, and deployment. Hands … with Microsoft Office suite and other client-side applications. Understanding of IT infrastructure, networking, and telecommunication fundamentals. Key Accountabilities End-User Support Respond to Service Requests via ticketing system and escalations and provide walk-up and deskside support. Troubleshoot and resolve day-to-day tickets effectively and efficiently. Promptly ...

Security Service Manager + Long term project + High security clearance required + Fully onsite in North West + £600 to £700 per day - Inside IR35 + DV Cleared Overview The IT Security Service Manager is responsible for managing and delivering security services across IT projects and live … internal controls Work closely with IT, engineering, and project teams to identify and mitigate risks Maintain clear reporting on risks, incidents, KPIs, and service performance Support audits, assurance activities, and continuous improvement initiatives Skills & Experience Essential Experience in an IT security, information security, or security service management ...

secure basis. Job Requirements: At least 3 years’ experience working at a senior level in an ICT environment includes 2 years’ experience in the management of staff or projects. Professional Management qualification. Able to make complex decisions and prioritise the teams’ workload to deliver improved outcomes in line … with the IT Services strategy. Advanced in using IT service management tools to accurately capture data relating to ITIL processes. Please be advised that only candidates that have the specific skills and experiences required for this role will be shortlisted and submitted to our client for review. ...

Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners Working Knowledge of IT Service Management (ITSM) software (ServiceNow ...

Computer peripherals - including but not limited to printers (including MFD's), display screens, docking stations, port replicators, cameras and scanners Working Knowledge of IT Service Management (ITSM) software (ServiceNow) Special Requirements or Accreditations Have SC clearance Be a sole UK National Full-time on-site role in Barrow ...

Work with key stakeholders to ensure seamless delivery of the product suite. Resolve application and systems issues Monitoring systems System upgrades and changes Supplier management Planning and implementing system upgrades and changes alongside third-party suppliers. Experience: Proven experience supporting Applications, Systems and Integrations Dynamics 365/Dynamics … ITIL Service Management Documentation experience Experience with Content Management Systems would be beneficial The company have an excellent reputation within their sector and have shown consistent growth year-on-year. They promote a healthy work-life balance and regularly rank amongst the most flexible companies to work ...

office attendance required when needed (notice provided) We are looking for an experienced IT Security Manager to join a Enterprise Architecture and Systems Services Management team. You will lead the IT Security function, developing security policies, documentation, cyber incident plans and risk registers, ensuring the Council remains protected against … cyber threats and continues to deliver excellent services. You will drive innovative solutions to improve security, efficiency and service delivery across the organisation, while providing strong leadership to a high-performing team. Key responsibilities Lead and manage the IT Security team Develop and implement security policies, procedures and controls ...

line with security policies Support installation, configuration, and maintenance of IT hardware and software Monitor system performance, availability, and security compliance Respond to incidents, service requests, and faults within agreed SLAs Maintain system documentation, asset registers, and operational procedures Ensure adherence to MOD security policies and accreditation requirements Liaise … sponsorship available) Strong knowledge of Windows environments, user administration, and secure IT operations Experience working in highly regulated, classified environments Familiarity with IT service management processes (e.g. incident, problem, change) Strong attention to detail and documentation skills If you are interested in this role or wish to apply ...

/fix activities Conduct hardware repairs, reassembly, and component swaps following guidance Support diagnostics and troubleshooting of HP and Lenovo devices Use a mobile service app to: Manage and update tickets Collect and return parts daily Record completed work and close tickets Follow instructions from senior engineers for BIOS … updates, branding, and other tasks Maintain safe working practices and report issues to the support line Deliver professional customer service while onsite Requirements L2-level knowledge of laptops and desktops (HP/Lenovo preferred) Ability and willingness to perform break/fix repairs under supervision Previous Field Experience Essential ...

day. Looking for an experienced ITIL Accredited Change Manager who has worked in large fast paced organisations. Will need to have experience of other Service Management Accreditations - Configuration etc. Must have experience of Chairing CABs, setting up, maintaining and improving Change processes! Must have outstanding communication skills. Reasonable ...