20 of 20 Contract Service Management Jobs in the North of England

This 6 month FTC IT Service Manager position sits within the Governance & Resilience function and is responsible for embedding and improving IT service management practices aligned to ITIL 4. The role focuses on strengthening governance, driving operational resilience, and ensuring controlled, measurable delivery across change, release … service management processes. Client Details Our client is a public sector financial institution that operates a large-scale, enterprise IT environment with a strong focus on governance, resilience, and continuous improvement. The IT Operations function includes Service Delivery, Platforms & Infrastructure, Information Security, and Governance & Resilience teams working ...

Analyst to take ownership of supplier performance across a portfolio of IT and Information Services suppliers. This role is focused on supplier governance, performance management, service reviews, issue resolution, and continuous improvement. You will work closely with suppliers and internal stakeholders to ensure contractual commitments, SLAs, and service expectations are consistently met. This is not a procurement or tender management role. Key Responsibilities Act as the primary point of contact for assigned IT suppliers, building effective working relationships and ensuring suppliers deliver against agreed contractual commitments. Lead supplier service review meetings, including agenda preparation, coordination ...

Service Desk Manager 2 days onsite £300 a day Inside IR35 3-6 Months The Service Desk Manager is responsible for ensuring the delivery of high-quality, responsive IT support to staff across a geographically dispersed organisation.The role combines operational leadership with ownership of service performance reporting … management. The postholder will ensure accurate and meaningful reporting of service metrics, contributing to wider IT operational dashboards.The Service Desk Manager will also support ongoing IT service management maturity initiatives, including contributing to discussions about future ITSM tooling. Key Responsibilities Lead and manage Level ...

Service Design & Transition Analyst (ITIL) £500 a day (Inside IR35) Hybrid (3 days onsite in Manchester or Milton Keynes) 3-4 Months Service Design & Transition Analyst required to manage the Service Design & Transition element of Projects & Programs introducing new or changed Services into live operation and retiring … services. Matching the non functional requirements with theITSS Operating model and the Service Catalogue. Key Accountabilities Be the single point of contact for the project on matters regarding support. Advise the project and support stakeholders of any deviations from technology and support strategy, standards and policies. Translate ...

Head of Service and Operations - Interim - Outside IR353 days per week onsite (Merseyside) Investigo are partnering with a leading organisation who are currently transforming technology. They are seeking an Interim Head of IT Service and Operations to lead a team of c. 30 providing 1st & 2nd Line support … well as IT Service Management capability within an end-user organisation. This role requires someone with the gravitas to work with senior stakeholders, whilst also having the ability to shape what great service looks like, down to 1st line support. You'll bring previous experience of managing ...

Service Desk Agent Join our team as an ICT Service Desk Agent, where you will be the first point of contact for IT-related queries. This role is ideal for someone with strong customer service skills and an interest in IT, looking to expand their knowledge … experience in a dynamic environment. Day to Day of the Role: Work on the ICT Service Desk, accurately recording all calls offered by either phone or email into the Service Management Tool (SMT). Perform accurate assessment of calls, aiming for a first-time fix where possible. ...

Council policies, financial regulations, and standing orders. Assist with financial administration, budget monitoring, and invoice processing. Maintain accurate ICT asset records and support asset management processes. Provide administrative support relating to telephony contracts, Freedom of Information (FOI) requests, and service documentation. Use IT service management systems … accurately record and maintain service-related information. Support the continuous improvement of planning, administration, and service management processes. Liaise with colleagues, suppliers, and stakeholders to resolve queries and support service delivery. Requirements: Experience providing administrative support within an IT, ICT, business systems, finance, or procurement environment. ...

Council policies, financial regulations, and standing orders. Assist with financial administration, budget monitoring, and invoice processing. Maintain accurate ICT asset records and support asset management processes. Provide administrative support relating to telephony contracts, Freedom of Information (FOI) requests, and service documentation. Use IT service management systems … accurately record and maintain service-related information. Support the continuous improvement of planning, administration, and service management processes. Liaise with colleagues, suppliers, and stakeholders to resolve queries and support service delivery. Requirements: Experience providing administrative support within an IT, ICT, business systems, finance, or procurement environment. ...

Service Design Lead (Contract) Hybrid (2-4 days/month onsite) £500/day (Inside) 6 Months We're looking for an experienced IT Service Design Lead to take ownership of service design across a complex, outsourced environment. This is a high-impact role focused on shaping … assuring end-to-end IT services delivered in partnership with a third-party provider. The role: Lead the design and implementation of IT service management processes. Define end-to-end service models across internal teams and third parties. Ensure outsourced providers deliver scalable, compliant service designs. ...

role in monitoring issues and account activity, analysing these to inform new features and opportunities for the organisation. Main Responsibilities: Provide customer service and manage support queries from users of our products and services, including cases from info@ and support@ email inboxes, phone calls, live chat, etc., via Salesforce … Customer Relationship Management system (“CRM”) Troubleshoot and where necessary escalate technical issues to the Customer Support Engineer Coordinator and/or digital team via JIRA ticketing application Participate in rota for answering the main Into Film phone line Ensure that support documentation, including user-facing Frequently Asked Questions (FAQs ...

Contract Project Manager - IT Service Transition Location: North East/Yorkshire Day Rate: Competitive We're looking for an experienced Contract Project Manager to lead a high-profile IT Service Transition as part of a wider transformation programme. This role sits at the heart of a move … take ownership of transition planning, supplier coordination, and readiness into BAU. What you'll be doing: Own and deliver the end-to-end service transition plan across multiple suppliers Manage transition waves, dependencies, milestones, risks and issues Coordinate incumbent and incoming suppliers within a structured SIAM environment Drive clear ...

validate security telemetry coverage audit policy configuration, log forwarding/collection, event quality (normalisation, time sync, enrichment). Deliver vulnerability, patch and configuration management end-to-end authenticated scanning enablement, triage, remediation, re-test and evidence of closure. Document exceptions and compensating controls where remediation is not immediately feasible. …/or cloud (OS, compute/virtualisation, storage, backup/recovery, enterprise networking). Implementing and maintaining secure build standards (hardening, baseline configuration, secure management access) and remediating configuration drift. End-to-end vulnerability management: scoping, authenticated scanning enablement, triage/prioritisation, remediation, re-test/verification ...

ongoing temporary contract. This is a full-time role working 37 hours per week, Monday to Friday. Working within the Enterprise Architecture and Information Management team, you will collaborate with a wide range of stakeholders, technical teams, and service areas to develop robust, scalable, and strategic technology solutions … solutions. Ensure solutions align with enterprise architecture principles, standards, and strategic objectives. Provide expert technical advice and guidance on emerging technologies and opportunities for service improvement. Support IT service management processes and contribute to continuous improvement initiatives. Investigate technical issues and collaborate with colleagues to identify ...

ongoing temporary contract. This is a full-time role working 37 hours per week, Monday to Friday. Working within the Enterprise Architecture and Information Management team, you will collaborate with a wide range of stakeholders, technical teams, and service areas to develop robust, scalable, and strategic technology solutions … solutions. Ensure solutions align with enterprise architecture principles, standards, and strategic objectives. Provide expert technical advice and guidance on emerging technologies and opportunities for service improvement. Support IT service management processes and contribute to continuous improvement initiatives. Investigate technical issues and collaborate with colleagues to identify ...

platforms are adopted and used across the organisation. This role focuses on delivering practical enablement, training and user support , helping ensure that employees and Service Desk teams can effectively use IT solutions in their day-to-day work. The role acts as a key connection point between … tools through practical guidance and support 2. Training & Capability Development Support the design and delivery of IT training programmes for: End users Service Desk analysts (L1/L2) Deliver training through a mix of: Workshops and drop-in sessions Short-form learning materials Guided support sessions Create and maintain ...

This is a full-time role working 37 hours per week, Monday to Friday. Key Responsibilities Provide end-user and infrastructure support, ensuring agreed service levels are met and exceeded. Support, maintain, and improve ICT systems, networks, servers, storage, email, desktop, and workspace technologies. Investigate technical issues, identify root … causes, and implement effective solutions and preventative measures. Monitor system performance and contribute to the continuous improvement of ICT services. Work within ITIL service management processes and accurately maintain service records and documentation. Collaborate with colleagues, stakeholders, and end users to resolve issues and deliver excellent customer ...

This is a full-time role working 37 hours per week, Monday to Friday. Key Responsibilities Provide end-user and infrastructure support, ensuring agreed service levels are met and exceeded. Support, maintain, and improve ICT systems, networks, servers, storage, email, desktop, and workspace technologies. Investigate technical issues, identify root … causes, and implement effective solutions and preventative measures. Monitor system performance and contribute to the continuous improvement of ICT services. Work within ITIL service management processes and accurately maintain service records and documentation. Collaborate with colleagues, stakeholders, and end users to resolve issues and deliver excellent customer ...

RATE - £200.00 (INSIDE) LOCATION: YORK HYBRID WORKING Your new role A 2nd Line IT Support Contractor is required to join a well-established IT Service Desk who supports the business on a National scale.The 2nd Line Contractor will be part of the team who picks up and resolves … escalated incidents and service requests and those requiring advanced troubleshooting and resolution. SHIFTS: The shift pattern is based on a 7-week rotation. Within this, you'll be expected to work 4 normal shifts (8-5), 1 late shift (10-7) and 2 weekend shifts ...

establishment of cyber profession standards with HR/L&D.Timely access to SL stakeholders, systems, repositories, and tooling (e.g., policy library, LMS, phishing platform, service management/SIEM, PMO data). Availability of policy owners and project managers for reviews and attestations. SL will provide required clearances, facilities ...

root cause analysis on problems. You will also build, configure and operate Data Centre technologies across live, DR and test environments, support IT change management processes, and monitor infrastructure to identify and act on performance improvements. Key Responsibilities Support the operation and maintenance of the IT infrastructure Deliver … problems, including root cause analysis and delivery of solutions Operate data network infrastructure, including WAN, Wi-Fi and cyber security solutions Support IT change management processes to protect the live estate Develop and maintain standards and specifications for new network deployments Monitor and optimise infrastructure performance Contribute ...