Service Management Contracts in the North of England

Service Management
England > North of England

The table below provides summary statistics for contract job vacancies advertised in the North of England requiring Service Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Service Management over the 6 months leading up to 26 June 2025, comparing them to the same period in the previous two years.

6 months to
26 Jun 2025
Same period 2024 Same period 2023
Rank 53 44 95
Rank change year-on-year -9 +51 -23
Contract jobs citing Service Management 144 184 121
As % of all contract jobs advertised in the North of England 4.09% 3.79% 2.22%
As % of the Processes & Methodologies category 4.54% 4.52% 2.46%
Number of daily rates quoted 73 125 91
10th Percentile £188 £370 £200
25th Percentile £313 £425 £325
Median daily rate (50th Percentile) £475 £500 £440
Median % change year-on-year -5.00% +13.64% -7.37%
75th Percentile £575 £550 £575
90th Percentile £765 £600 £600
England median daily rate £500 £525 £525
% change year-on-year -4.76% - -
Number of hourly rates quoted 21 9 0
10th Percentile £12.82 £12.53 -
25th Percentile £13.37 £14.13 -
Median hourly rate £22.14 £17.29 -
Median % change year-on-year +28.09% - -
75th Percentile - £20.74 -
90th Percentile £33.00 £26.60 -
England median hourly rate £21.28 £19.23 £35.25
% change year-on-year +10.66% -45.45% +76.25%

All Process and Methodology Skills
North of England

Service Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills in the North of England.

Contract vacancies with a requirement for process or methodology skills 3,170 4,068 4,909
As % of all contract IT jobs advertised in the North of England 89.93% 83.88% 89.89%
Number of daily rates quoted 2,048 2,421 3,348
10th Percentile £279 £300 £300
25th Percentile £380 £400 £413
Median daily rate (50th Percentile) £465 £500 £500
Median % change year-on-year -7.00% - -
75th Percentile £550 £585 £600
90th Percentile £646 £663 £688
England median daily rate £515 £525 £550
% change year-on-year -1.90% -4.55% -
Number of hourly rates quoted 173 384 209
10th Percentile £12.82 £11.07 £10.63
25th Percentile £17.44 £12.55 £15.75
Median hourly rate £25.08 £21.50 £22.53
Median % change year-on-year +16.63% -4.57% +18.02%
75th Percentile £50.00 £46.18 £43.25
90th Percentile £77.25 £63.75 £55.88
England median hourly rate £25.15 £38.12 £35.03
% change year-on-year -34.02% +8.82% +36.41%

Service Management
Job Vacancy Trend in the North of England

Job postings citing Service Management as a proportion of all IT jobs advertised in the North of England.

Job vacancy trend for Service Management in the North of England

Service Management
Contractor Daily Rate Trend in the North of England

3-month moving average daily rate quoted in jobs citing Service Management in the North of England.

Daily rate trend for Service Management in the North of England

Service Management
Daily Rate Histogram in the North of England

Daily rate distribution for jobs citing Service Management in the North of England over the 6 months to 26 June 2025.

Daily rate histogram for Service Management in the North of England

Service Management
Contractor Hourly Rate Trend in the North of England

3-month moving average hourly rates quoted in jobs citing Service Management in the North of England.

Hourly rate trend for Service Management in the North of England

Service Management
Hourly Rate Histogram in the North of England

Hourly rate distribution of jobs citing Service Management in the North of England over the 6 months to 26 June 2025.

Hourly rate histogram for Service Management in the North of England

Service Management
Contract Job Locations in the North of England

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the North of England region over the 6 months to 26 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
North West +8 88 £492 -0.20% 79
Yorkshire -20 51 £475 -13.64% 80
North East -4 5 £195 -58.95% 12
Service Management
England

Service Management
Co-occurring Skills and Capabilities in the North of England by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 8 (5.56%) Microsoft Exchange
2 6 (4.17%) Confluence
3 4 (2.78%) Skype for Business
4 2 (1.39%) Apache
4 2 (1.39%) IIS
4 2 (1.39%) WebSphere
5 1 (0.69%) Umbraco
Applications
1 35 (24.31%) Microsoft Office
2 10 (6.94%) MS Visio
3 7 (4.86%) Microsoft PowerPoint
4 5 (3.47%) Microsoft Excel
Business Applications
1 5 (3.47%) assyst
1 5 (3.47%) SAP S/4HANA
2 2 (1.39%) Maximo
2 2 (1.39%) Remedy ITSM
3 1 (0.69%) Oracle EBS
3 1 (0.69%) SAP MM
3 1 (0.69%) SAP PP
3 1 (0.69%) SAP QM
Cloud Services
1 29 (20.14%) Microsoft 365
2 19 (13.19%) Entra ID
3 5 (3.47%) GCP
4 4 (2.78%) SaaS
5 2 (1.39%) AWS
5 2 (1.39%) Azure
5 2 (1.39%) Lucidchart
6 1 (0.69%) Amazon ECS
6 1 (0.69%) Dynamics 365
6 1 (0.69%) Google Docs
6 1 (0.69%) Google Sheets
6 1 (0.69%) Google Workspace
6 1 (0.69%) Power Platform
Communications & Networking
1 10 (6.94%) LAN
1 10 (6.94%) WAN
2 8 (5.56%) DHCP
2 8 (5.56%) DNS
2 8 (5.56%) VPN
3 5 (3.47%) Wi-Fi
4 4 (2.78%) Skype
4 4 (2.78%) TCP/IP
4 4 (2.78%) VLAN
5 1 (0.69%) Firewall
5 1 (0.69%) Network Security
5 1 (0.69%) Wireless
Database & Business Intelligence
1 2 (1.39%) Amazon RDS
1 2 (1.39%) DB2
1 2 (1.39%) InterSystems Cache
1 2 (1.39%) SQL Server
2 1 (0.69%) MongoDB
2 1 (0.69%) NoSQL
2 1 (0.69%) PostgreSQL
2 1 (0.69%) Power BI
2 1 (0.69%) Relational Database
2 1 (0.69%) SAP HANA
Development Applications
1 11 (7.64%) JIRA
2 6 (4.17%) Jenkins
3 2 (1.39%) GitLab
4 1 (0.69%) Git
4 1 (0.69%) Maven
General
1 70 (48.61%) Social Skills
2 34 (23.61%) Analytical Skills
3 30 (20.83%) Inclusion and Diversity
4 21 (14.58%) Retail
5 15 (10.42%) Finance
6 12 (8.33%) Police
7 11 (7.64%) Public Sector
8 6 (4.17%) Influencing Skills
9 5 (3.47%) Presentation Skills
10 4 (2.78%) French Language
10 4 (2.78%) Publishing
10 4 (2.78%) Telecoms
11 3 (2.08%) Military
11 3 (2.08%) Pharmaceutical
12 2 (1.39%) Manufacturing
13 1 (0.69%) Banking
13 1 (0.69%) Documentation Skills
13 1 (0.69%) Fire and Rescue
13 1 (0.69%) Marketing
13 1 (0.69%) Organisational Skills
Job Titles
1 34 (23.61%) Analyst
2 24 (16.67%) IT Support
3 23 (15.97%) 1st Line Support
4 19 (13.19%) Support Analyst
4 19 (13.19%) Support Manager
5 14 (9.72%) IT Manager
6 12 (8.33%) 1st Line Support Manager
6 12 (8.33%) Business Analyst
6 12 (8.33%) IT Support Manager
7 10 (6.94%) Desktop Support
7 10 (6.94%) Lead
8 9 (6.25%) Support Engineer
9 8 (5.56%) Senior
10 7 (4.86%) Service Manager
10 7 (4.86%) ServiceNow Business Analyst
11 6 (4.17%) 2nd Line Support
11 6 (4.17%) Consultant
11 6 (4.17%) Support Assistant
12 5 (3.47%) Developer
12 5 (3.47%) Programme Manager
Libraries, Frameworks & Software Standards
1 7 (4.86%) SOAP
2 6 (4.17%) Web Services
3 5 (3.47%) REST
4 4 (2.78%) CSS
4 4 (2.78%) HTML
5 3 (2.08%) AngularJS
5 3 (2.08%) LDAP
6 2 (1.39%) XML
7 1 (0.69%) .NET
7 1 (0.69%) .NET Core
7 1 (0.69%) Elastic Stack
7 1 (0.69%) Node.js
7 1 (0.69%) SAP Fiori
7 1 (0.69%) SAPUI5
Miscellaneous
1 20 (13.89%) Smartphone
2 19 (13.19%) iPhone
3 17 (11.81%) Management Information System
4 11 (7.64%) CMDB
5 5 (3.47%) Virtual Team
6 4 (2.78%) Enterprise Software
6 4 (2.78%) Product Ownership
7 3 (2.08%) Data Protection Act
8 2 (1.39%) Data Centre
8 2 (1.39%) Legacy Systems
8 2 (1.39%) Mainframe
8 2 (1.39%) Onboarding
8 2 (1.39%) Replication
9 1 (0.69%) Cloud Native
9 1 (0.69%) Distributed Computing
9 1 (0.69%) Driving Licence
9 1 (0.69%) Mobile App
9 1 (0.69%) Self-Motivation
Operating Systems
1 19 (13.19%) Mac OS
1 19 (13.19%) Windows
2 6 (4.17%) Windows 10
3 4 (2.78%) Windows 7
4 3 (2.08%) Linux
5 2 (1.39%) HPUX
5 2 (1.39%) Red Hat Enterprise Linux
5 2 (1.39%) Solaris
5 2 (1.39%) Windows Server
Processes & Methodologies
1 87 (60.42%) ITSM
2 83 (57.64%) ITIL
3 51 (35.42%) Customer Service
4 44 (30.56%) Problem-Solving
5 34 (23.61%) Stakeholder Management
6 31 (21.53%) Agile
7 28 (19.44%) Incident Management
8 25 (17.36%) Change Management
9 22 (15.28%) Continuous Improvement
10 21 (14.58%) Service Delivery
11 20 (13.89%) Decision-Making
11 20 (13.89%) DevOps
12 19 (13.19%) Mobile Device Management
13 17 (11.81%) Service Catalogue
13 17 (11.81%) Service Design
14 16 (11.11%) Project Management
15 14 (9.72%) Computer Science
15 14 (9.72%) Stakeholder Engagement
16 11 (7.64%) Information Security
16 11 (7.64%) User Acceptance Testing
Programming Languages
1 6 (4.17%) JavaScript
2 5 (3.47%) Java
2 5 (3.47%) PowerShell
2 5 (3.47%) SQL
3 4 (2.78%) VB
3 4 (2.78%) VBScript
4 3 (2.08%) Python
5 2 (1.39%) MUMPS
6 1 (0.69%) Bash
6 1 (0.69%) C#
Qualifications
1 24 (16.67%) Degree
2 23 (15.97%) Security Cleared
3 18 (12.50%) SC Cleared
4 10 (6.94%) ITIL Certification
5 4 (2.78%) A+ Certification
5 4 (2.78%) Computer Science Degree
5 4 (2.78%) Microsoft Certification
5 4 (2.78%) PMI Certification
5 4 (2.78%) PMP
6 2 (1.39%) CBAP
7 1 (0.69%) ACSP
7 1 (0.69%) ACTC
7 1 (0.69%) CIMA
7 1 (0.69%) DV Cleared
7 1 (0.69%) Master's Degree
Quality Assurance & Compliance
1 17 (11.81%) SLA
2 5 (3.47%) GxP
2 5 (3.47%) Sarbanes-Oxley
3 3 (2.08%) COBIT
3 3 (2.08%) GDPR
3 3 (2.08%) QA
4 1 (0.69%) California Consumer Privacy Act
4 1 (0.69%) PMO
System Software
1 23 (15.97%) Active Directory
2 4 (2.78%) BitLocker
3 1 (0.69%) Docker
Systems Management
1 19 (13.19%) Jamf Pro
2 5 (3.47%) Terraform
3 4 (2.78%) Grafana
3 4 (2.78%) SCCM
4 3 (2.08%) Single Sign-On
5 2 (1.39%) Ansible
5 2 (1.39%) Kubernetes
6 1 (0.69%) Cisco CUCM
6 1 (0.69%) Graylog
6 1 (0.69%) Packer
6 1 (0.69%) Prometheus
6 1 (0.69%) Puppet
6 1 (0.69%) SCSM
Vendors
1 60 (41.67%) ServiceNow
2 56 (38.89%) Microsoft
3 19 (13.19%) Apple
4 7 (4.86%) SAP
5 5 (3.47%) Google
6 4 (2.78%) IBM
7 3 (2.08%) Splunk
8 2 (1.39%) Atlassian
8 2 (1.39%) BMC
8 2 (1.39%) Dell
8 2 (1.39%) Oracle
8 2 (1.39%) Remedy
8 2 (1.39%) Sun
8 2 (1.39%) Unisys
9 1 (0.69%) Ariba
9 1 (0.69%) Cisco
9 1 (0.69%) Ribbon
9 1 (0.69%) SolarWinds