2 of 2 Contract Customer Service Jobs in Scotland

design of Pega application structure, including framework and implementation layering, class hierarchy, and reuse strategy. Architect and govern the use of Pega Collections and Customer Service case types, ensuring correct extension of out-of-the-box capabilities. Define the approach for integrating Pega Customer Decision … enable Next-Best-Action and Next-Best-Payment strategies. Ensure collections decisioning, workflows, and customer treatments meet regulatory, audit, and compliance requirements across geographies. Provide architectural oversight for integrations with core banking systems, payment gateways, CRM systems, and external agencies. Define non-functional architecture covering performance, scalability, availability, resilience ...

operational site environment. This is a hands-on role supporting end user devices, troubleshooting hardware and software issues, and ensuring a high standard of service delivery. The engineer must be comfortable working independently and delivering consistent, user facing support. Key Responsibilities * Provide deskside support for PCs, laptops, mobile devices … Work within virtual, MDM and VPN environments * Log, update and manage tickets within ServiceNow * Maintain accurate documentation of incidents and resolutions * Deliver high quality customer service to end users * Follow defined ITIL based processes and procedures Required Skills and Experience * Proven experience in Level 2 IT support ...