10 of 10 DemandTrendContract Customer Service Jobs in Scotland

Service Analyst Location: Paisley Office, occasional travel to sites across Scotland/North England Salary Range: £31,808 to £33,825 per annum Hours: 35 per week 24-month Fixed Term Contract Could you support the service delivery of technology services and operational processes with direct engagement with service stakeholders through timely remediation of incident and service requests? Could you be a key part of a Service Delivery function responsible for transforming the way we work and improving the customer experience supporting the ethos of technology that just works? What will a Service Analyst 's job involve? Ensure delivery of work package or elements thereof, incidents or service requests in-line with … outcome or SLA/KPI commitments. Support during incidents with production services, with clear communication to stakeholders. Identify and support people who are resolving issues. Engage with customer to understand their needs and ensure those expected outcomes are met. Produce relevant reports on SLA/KPI in a standard format and agreed timeframe. Support Continual Improvement. Provide customer More ❯

a day-to-day basis, the postholder will be tasked with using their technical skills to help the team deliver key pieces of analyses relating to understanding and predicting customer behaviour. They will also work on turning these analyses into actionable insights which the business can use. Main Responsibilities Building Machine Learning models that provide insight into customers and … helps the business predict customer behaviour around scheme misuse, EV transition and affordability. These models are essential as the business undergoes transformation to become data driven and make evidence-based decisions. Provide insight into customer behaviour, choices and preferences using statistical methods such as regression and hypothesis testing to analyse data from our customer database. Building dashboards … that is able to tell a story and provide the business with key insights on customer behaviour. Analyse customer research data to gain insights on customer behaviour using Natural Language Processing (NLP) techniques such as sentiment analysis and topic modelling. Provide education to both internal and external stakeholders about the modelling process, including the assumptions and methodology More ❯

expected to follow a clearly defined process for these requests. Experience in the following areas would be preferable: Ability to work as part of a team Take ownership of customer hardware request and break-fix incidents Scheduling and manage an engineer's workload Deal with customer escalation and escalate up when required Able to multitask and plan schedules … Great customer service skills Accuracy and attention to detail are paramount. Ability to work under their own initiative Excellent communication skills Ability to work under pressure within a fast-moving customer environment Experience of ServiceNow IT Service Management Platform Next StageConversation with recruiter to assess suitability. Start DateASAP Interested in applying? Just reply with an up More ❯

Change your job, change your workplace, change your future We are actively building diverse teams and welcome applications from everyone Role: Trainee Field Service Technician (Level 3 Mechatronics Maintenance Technician Apprenticeship) Located: West Scotland Package: Competitive About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. … systems work? If so, this is your chance to launch a rewarding career in one of the most exciting and fast-paced areas of modern industry. The Trainee Field Service Technician role at Ricoh runs alongside a structured 42-month Level 3 Apprenticeship Programme in Mechatronics Maintenance. As a Trainee Field Service Technician, you ll be part of … Ricoh s Customer Service division, delivering professional, efficient maintenance and repair services to our customers. You ll work on a wide range of high-tech equipment, ensuring it performs to the highest standards while gaining valuable experience across electrical, mechanical, and IT systems. Install, maintain, and troubleshoot complex equipment and IT systems, resolving issues across electrical, mechanical, and More ❯

Change your job, change your workplace, change your future... We are actively building diverse teams and welcome applications from everyone Role: Trainee Field Service Technician (Level 3 Mechatronics Maintenance Technician Apprenticeship) Located: West Scotland Package: Competitive About Ricoh: Ricoh is a global technology business. As a company born in print, we design and manufacture graphic solutions that transform communications. … systems work? If so, this is your chance to launch a rewarding career in one of the most exciting and fast-paced areas of modern industry. The Trainee Field Service Technician role at Ricoh runs alongside a structured 42-month Level 3 Apprenticeship Programme in Mechatronics Maintenance. As a Trainee Field Service Technician, you’ll be part of … Ricoh’s Customer Service division, delivering professional, efficient maintenance and repair services to our customers. You’ll work on a wide range of high-tech equipment, ensuring it performs to the highest standards while gaining valuable experience across electrical, mechanical, and IT systems. Install, maintain, and troubleshoot complex equipment and IT systems, resolving issues across electrical, mechanical, and More ❯

call out up to 10 call outs in a 8 hour shifts. plus mileage. ATM FLM Services consists of remedial actions to bring an ATM back online and in service referred to here as FLM Fix/es. FLM Fixes most usually do not require engineering tools, however simple engineering tools may be required. FLM Fixes may include, but … detailing the responsibilities and requirements which must be adhered to without exception. This is a FLM Plus role therefore some more in-depth fixes maybe involved. Required Experience Excellent Customer service ATM experience or transferable skills (Service engineer, IT support etc.) OR willingness to learn Will consider people who have the aptitude to learn new things and More ❯

in 4) There may be a requirement to travel between 2 local Datacentres Key Duties Include: Providing 3rd Level Hardware break fix to HPE X86 estates Providing full IMAC service (install/Decom/Moves) across DC's leveraging the customer and manufactures tools, such as Part surfer, Intelligent provisioning, CMDB, ServiceNow. Providing a smart hands service … device to allow IT Security to obtain remote access Providing Tape Management (Ejects/loads) for the Remote Backup team If you have previous experience in Datacentres with good customer service skills and a flexible attitude, please apply to this role now with an updated CV! Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an More ❯

rooms and 1,500 PCs. You'll be the go-to expert for maintaining and repairing AV and IT infrastructure on site. What You'll Do: Lead AV repair service delivery, using AI tools to boost productivity. Manage AV/IT assets-physically and digitally-keeping databases accurate. Ensure business continuity with backup solutions for all AV systems. Create … documentation: user guides, workflows, and specs. What You'll Bring: Degree or equivalent experience in AV/IT. Hands-on experience with AV software, hardware, and control systems. Strong customer service and troubleshooting skills. Solid grasp of IP networking and health & safety standards. Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are acting as an Employment Business in More ❯

be able to adapt to working in an outdoor environment all year round. Able to follow complex work instructions using smart devices and technology. Experience in working in a customer service role. Able to prioritise in a busy work environment. Comfortable with heights up to 15m. Have held a full UK manual driving licence for at least More ❯

wide geographical area, liasing with the team to ensure the correct individuals are in the correct place at the correct time. You will work to agreed SLAs to exceed customer expectations. Ensuring Your Success Ideally, you will have previous experience working within a similar planning/scheduling position, with the ability to hit the ground running. You'll be … a self starter, who has a genuine passion for delivering excellent customer service. We require an excellent communicator, who is a strong team player and highly proactive. It is essential that you are an organised individual with superb attention to detail. In Return Other than a strong hourly rate, you will receive exposure, working within a high achieving team. More ❯