4 of 4 Contract Customer Service Jobs in Scotland

Level 1 (L1) – Service Desk Analyst – Amazon Connect & Telephony - Outside IR35 6 month contract Role Summary The L1 Service Desk Analyst serves as the initial point of contact for all Amazon Connect and telephony-related incidents and service requests. This role focuses on basic troubleshooting, incident logging, and routing to appropriate support levels. Key Responsibilities - Respond to … and log incidents and service requests related to Amazon Connect and telephony systems. - Perform initial diagnostics for issues such as agent login failures, call routing errors, and device connectivity. - Escalate unresolved issues to L2 or L3 support teams with complete documentation. - Provide timely updates to users and maintain communication throughout the incident lifecycle. - Participate in go-live support and … Amazon Connect and cloud-based contact center platforms. - Familiarity with telephony systems and VoIP fundamentals. - Proficiency in using ITSM tools such as SysAid for incident logging. - Strong communication and customer service skills. - Ability to follow documented SOPs and escalation procedures. Qualifications - Diploma or Bachelor's degree in IT, Computer Science, or related field. - ITIL Foundation certification preferred. Experience More ❯

or Electronic equipment and have clean driving license as the positons is field based. You don't need to have any EPOS experienceif you've worked in a field service role (even in a different industry), have a driving licence, and enjoy solving problems on the go, this could be your next big move. Attend customer sites to … install or swap out retail IT equipment Deliver great customer service and maintain a professional appearance Manage parts and stock from your company vehicle Complete all tasks to a high standard using our mobile job management system Support project rollouts and periodic training at HQ SKILLS & EXPERIENCE CLEAN DRIVING LICENCE AND ACCESS TO A YOUR OWN VAN Manual More ❯

expected to follow a clearly defined process for these requests. Experience in the following areas would be preferable: Ability to work as part of a team Take ownership of customer hardware request and break-fix incidents Scheduling and manage an engineer's workload Deal with customer escalation and escalate up when required Able to multitask and plan schedules … Great customer service skills Accuracy and attention to detail are paramount. Ability to work under their own initiative Excellent communication skills Ability to work under pressure within a fast-moving customer environment Experience of ServiceNow IT Service Management Platform Next StageConversation with recruiter to assess suitability. Start DateASAP Interested in applying? Just reply with an up More ❯

required. Proven experience in installing and configuring Verkada security systems. Strong technical skills and knowledge of networking and IT infrastructure. Excellent problem-solving and troubleshooting abilities. Strong communication and customer service skills. Ability to work independently and as part of a team. Willingness to travel to client sites as needed. Benefits: Competitive daily rate Chance to work with More ❯