1 of 1 Contract Customer Service Jobs in Slough

Business Analyst - Service Improvement (Local Government) Location: Thames Valley area (Elizabeth Line) Rate: £500 per day (Inside IR35) Contract: Until 31st March 2026 Hybrid: 2-3 days per week on-site Salt's Local Government team is supporting a council in the Thames Valley area with the appointment of a Business Analyst to join their Recovery and Improvement Programme … . This position sits within the council's Target Operating Model (TOM) delivery function and focuses on improving how front-door and customer-facing services operate. The objective is to make services simpler, faster, and more efficient - improving resident experience while achieving measurable savings and operational improvements. The Role You'll work with data, insight, and service leads … to identify and analyse opportunities for improvement across customer contact and access points. You'll lead workshops, document redesigned processes, and ensure projects are clearly defined, aligned to strategic objectives, and delivered effectively. Key Responsibilities: Identify and analyse opportunities for service improvement and efficiency across front-door and customer-facing services. Work with data and insight colleagues More ❯