23 of 23 Contract Customer Service Jobs in the South East

Service Desk Analyst We are seeking a proactive and customer-focused Service Desk Analyst to join our IT support team. The successful candidate will act as the first point of contact for IT-related incidents and service requests, providing high-quality technical support while delivering … excellent customer experience. This role is ideal for an individual with hands-on experience supporting Active Directory, Microsoft 365, and IT service management processes, who thrives in a fast-paced support environment. Key Responsibilities Serve as the first-line point of contact for users via phone, email ...

working environment. Committed to delivering high-touch IT support to the property sector, specifically skyscrapers, our aim is to provide the highest levels of service coupled with a great working environment. The role You will work across multiple business teams, keeping track of output and performance and look … reporting principles. You will ensure we continue to provide a high level of quality and client satisfaction, and strive to deliver a world class service to our clients whilst implementing improvements and ensuring profitability. You will be comfortable being customer facing, focused and being able to report ...

client who is a world leader in their products and aftersales services and who excel in providing an excellent customer service, is keen to recruit additional team members to support the increased business to also support the ability to deliver the best service to its customers. … this role you will be working within a contact centre environment responding to all types of customer-led correspondence so an ability to converse professionally both via verbal and written means is a must Main Duties Taking calls & answering emails from consumer customers in relation ...

operations. The Desktop Engineer will play a key role in ensuring the smooth operation of IT infrastructure, which directly influences employee productivity and client service effectiveness. Key Responsibilities: Act as the primary contact for all IT-related issues, including hardware, software, and network problems. Resolve support tickets related … cybersecurity, to escalate and resolve complex issues. Contribute to and maintain a knowledge base of technical articles and solutions to empower employees with self-service options. Qualifications: Experience: 3+ years in a desktop support or technical support role, preferably within a corporate or financial services environment. Technical Skills: Strong ...

looking for Duty Technicians to join an on-site operations team. This role plays a key part in maintaining day-to-day service operations, providing technical support, resolving incidents, and ensuring high standards of service delivery within a secure setting. Key Responsibilities Handle incoming technical support incidents, service … laptops Diagnose and fix hardware faults, including installing upgrades Work closely with internal technical, delivery and project teams Deliver a consistently high standard of customer service Essential Experience Experience in a technical support or IT operations role Strong troubleshooting and problem-solving skills Experience working with hardware ...

customers across our product range. Support the testing team for all transaction types, using external specifications to validate testing Skills and Experience Previous Customer Service experience, first line support or helpdesk knowledge Strong technical mindset with a knack for troubleshooting Good time management, attention to detail, clear communication … good interpersonal customer service skills Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team. Flexible in approach to work Experience working with Windows operating systems and Office 365. Good English literacy and language skills, translating technical into plain English. ...

join their IT support team on a contract basis. This role is integral to ensuring seamless IT operations and maintaining high standards of customer service within the retail sector. Key Responsibilities: You will be joining the IT support team where you'll provide expert assistance in resolving technical … internal teams to ensure seamless IT operations, while meticulously documenting and logging support activities and resolutions. With a strong emphasis on delivering high-quality customer service and support, you will be pivotal in maintaining our reputation for excellence. Job Requirements: Strong troubleshooting and problem-solving skills Excellent communication ...

member of the LMUK Service Desk team you will work to resolve support calls at the first point of contact. You will utilise a wealth of Knowledge Base articles and work closely with your team to resolve support tickets you would otherwise escalate. This approach increases your exposure … Support Analyst at LMUK you will work within our Best Practices to provide the LM Experience, this includes resolving support calls within Service Level Agreements whilst receiving consistently good feedback through Quality Control and our Customer Satisfaction Survey. To provide Service Desk support to clients via telephone ...

case you are asked to ever cover this due to being short staffed. Key Duties: Support point for information and communication between organisation and customer Receive Service Centre requests (telephone calls, emails and reception) from all service areas of the hospital Enter details of calls into data … base and following up details of action and outcome Using specific software and databases Candidate Requirements: Computer literate including Microsoft Office Excellent customer service at all times Working as part of a busy team and also unsupervised Please note you will need a BASIC DBS check for this ...

Service Desk Analyst - Hursley Location: Hursley - 5 days on site Clearance Required: Active SC Clearance preferred, or eligibility to undergo SC Clearance Join Experis - A Global Leader in IT Consultancy Experis Consultancy is a Global entity with a well-established team with over 1000 consultants on assignment across … very personal one, with both our clients and our own employees. We are passionate about training, technology and career development. Your Role: As a Service Desk Analyst, you'll be the first point of contact for technical support, ensuring smooth and efficient resolution of IT issues while delivering outstanding ...

related to renewals team • Deploy & execute best business practices KNOWLEDGE, SKILLS AND EXPERIENCE: • Graduate Calibre or equivalent. • Experience within a sales environment/customer service • Excellent Customer Services skills required • Experience within the IT sector or similar • Exposure to EMEA organization processes and structure • Must be very … organized in approach & customer facing • High level of attention to detail • Good time management skills • Team player • Previous experience of using a CRM or ERP tool would be an advantage (i.e. Oracle/SAP/SalesForce.com etc.) • Intermediate Excel • European language would be an advantage ...

support, including troubleshooting connectivity issues, replacing equipment, and assisting remote teams with escalations. Maintain accurate records of work completed, parts used, and updates within service management systems. Ensure excellent customer service and communication at all times. Travel to various customer locations across the UK as required. … with hands-and-feet network support, including switch replacements, patching, and hardware swaps. Strong problem-solving ability and confidence working independently. Excellent communication and customer-facing skills. Desirable Vendor certifications (e.g., Lenovo, HP, Dell, Canon, Ricoh). Experience working in multi-site field service roles. ...

Analyst to join our dynamic IT team. This role is ideal for someone with a strong technical background and a passion for delivering exceptional customer service. You will be the first point of contact for IT issues, providing support both remotely and in person. Role and Responsibilities Deliver outstanding … customer service via phone, email, and face-to-face interactions. Diagnose and resolve technical issues efficiently, escalating when necessary. Support Windows 10/11 environments and Microsoft Office 365 applications. Assist with AOVPN, Autopilot, and Azure configurations (preferred). Provide remote support using VPN and other remote tools. ...

Role: Service Delivery Coordinator Location: Shoreham by Sea Hours: Monday - Friday 9.00am - 5.30pm Pay: £25,000 - £28,000 per annum Fixed term contract - 6mths This job is working for one of the most successful business technologies providers in the UK. Already a huge success with 13 offices, 900 employees … give back to the local community. The Requirements: Essential Bright, positive, hardworking team player Common sense, logical approach with a great eye for detail Customer service focussed with excellent telephone manner. Ideally experience installing WLR, Data Services, SIP, Number Porting, Fax2Email, MyInbound Understand and confidently interact with ...

Cyber Essentials, GDPR). Assist with site setups, network infrastructure, and mobile phone provisioning. Support core IT systems including Exchange 365, Mimecast, Manage Engine Service Desk Plus, and security tools. Travel to sites (minimum one day per week) to provide and maintain IT services. What We’re Looking … Hands on experience within an IT support/service role. Hands on exposure to Exchange 365, Mimecast, Azure would be great Strong working knowledge of MS Office, including Access and SharePoint. A problem-solver with excellent customer service skills. A confident communicator who enjoys working as part ...

Salary/Rate: Competitive (TBC based on experience) What You'll Be Doing: You'll be the first point of contact for all service requests and queries, ensuring they are logged accurately and passed to the correct teams for action. This involves: Logging, prioritising, and tracking service requests … incidents. Providing exceptional customer service via phone and email. Managing and updating data within our systems. What You'll Need: ESSENTIAL: Significant previous experience working in a busy helpdesk or similar service environment. ESSENTIAL: Proven working knowledge and experience with the CAFM system Maximo . Excellent communication ...

join their Shoreham based team, supporting the coordination and delivery of telecoms services including data and voice provisioning. Key Responsibilities Coordinate end-to-end service delivery from order through to handover Act as a key liaison between suppliers, internal teams and customers Manage shared inboxes, calls and daily task … queues, meeting agreed deadlines Identify, escalate and track issues through to resolution Provide cover for colleagues and support continuous service improvement Skills & Experience Strong administrative background with excellent customer service skills Telecoms experience highly advantageous Highly organised with strong attention to detail Confident communicator with suppliers ...

looking for a Deskside Support Engineer to provide hands-on, on-site IT support within a professional enterprise environment. This is a customer-facing role focused on end-user support, hardware troubleshooting, and desktop services. The role starts as a short-term contract with a strong possibility of permanent … equipment Log, update, and resolve tickets using an ITSM tool Escalate issues when required and follow through to resolution Deliver a high level of customer service on-site Required Skills & Experience Experience in IT Support, Desktop Support, or Deskside Support roles Strong Windows desktop support experience Hardware break ...

role for individuals who are detail focused, technically competent, and comfortable working in a secure, shift based environment. Key Responsibilities Handle incoming technical incidents, service requests and change activities Manage personal call queue and close tickets within agreed SLAs Provide clear updates and maintain ongoing customer communication Resolve … Perform software builds and rebuilds on PCs and laptops Diagnose and resolve hardware faults and carry out hardware upgrades Deliver consistently high levels of customer service in a secure environment Essential Requirements Minimum 5 years unbroken UK residency Must already hold SC clearance and be eligible for NPPV3 ...

efficiently. Maintain accurate records in compliance with data protection and confidentiality laws. Utilize Microsoft 365, SharePoint, Teams, and other specialized software effectively. Deliver excellent customer service and handle inquiries professionally. Person Specifications Must Have Excellent written and verbal communication skills. Strong organizational skills with the ability to prioritize … work. Advanced ICT skills, especially in Microsoft 365 and related tools. Attention to detail in maintaining accurate records. Proven customer care skills. Nice to Have Experience with planning and highway asset systems. Good numeracy skills. DISCLAIMER: By applying for this vacancy, you consent to your personal information being shared ...

join their IT support team on a contract basis. This role is integral to ensuring seamless IT operations and maintaining high standards of customer service within the retail sector. Key Responsibilities: You will be joining the IT support team where you'll provide expert assistance in resolving technical ...

freelance role so you will be paid WEEKLY via Randstad as the agency. We are open to all candidates with some level of customer service experience whether it be in similar control room roles, working in a retail store, supermarket, delivery driver or roles where you are used ...

troubleshooting, and looking for growth and the support to develop new skills and expertise. VOIP (Voice over Internet Protocol) is a key product and service for Gigaclear, and this is a 12 month maternity cover where you will gain a thorough understanding, learning all about the processes and tools … that are involved in the provision of our VOIP services. The role sits in our Service Operations department therefore along with managing the end-to-end lifecycle and performance of our VOIP services, owning, prioritising, and managing escalated issues from our Customer Services teams, your focus will ...