24 of 24 Contract Service Delivery Jobs in the South East

Service Delivery Architect | Consultancy | £600-£700 (IIR35) | Remote (Occasional client visits) | 6-12 months Our client is looking or a Service Delivery Architect to join the team on an exciting project. You'll play a key role in ensuring the successful design and delivery of IT services and solutions for our client. You will work … closely with cross-functional teams, manage stakeholder expectations, and drive the seamless implementation of new services. Your expertise will be instrumental in shaping the delivery strategy, optimising service performance, and ensuring outcomes align with the client's business needs. Key Responsibilities: Design and deliver service architecture solutions, ensuring they meet business requirements and are delivered on time … within budget, and to the highest quality. Collaborate with business, technical, and operational teams to create and maintain scalable, secure, and resilient service architectures. Work closely with stakeholders to gather requirements and translate them into technical specifications. Provide leadership and guidance on the adoption of best practices and frameworks for service delivery. Ensure compliance with relevant regulations, standards More ❯

Service Delivery Manager We are looking for a strong Service Delivery Manager (SDM) who will be responsible for delivering Technology services to internal business units; driving consistent (SLA governed) service delivery, building a collaborative and honest customer-supplier relationship and delivering timely, accurate and high quality MI reporting. This will be a key role … in the Service Delivery management structure, taking a share of rota’d Incident Management escalation responsibilities alongside the rest of the Technology Service Delivery management team and will ensure quality and communication to their business unit customers is maintained during Incident and Major Incident management scenarios. Required Skills and Experience: Strong background in IT Service … always in the loop. Strong experience of managing 3 rd party suppliers, contract negotiation and management to ensure SLA’s are maintained and developing relationships. Experience of running a Service Desk/Desktop Support function. More ❯

Service Delivery Manager (Contract) - ITIL Kent BASED Hybrid working We're looking for an experienced Service Delivery Manager to join a leading organisation on a contract basis . You'll play a key role in ensuring that IT services run smoothly for a critical business unit, driving improvements, and acting as a trusted point of escalation. … This is a fantastic opportunity to contribute your expertise within a purpose-driven organisation making a real impact in people's lives. The role Service Delivery Manager to ensure the delivery of high-quality IT services to your allocated business unit. Act as the primary escalation point for incidents, problems, and service requests. Produce and present … clear service reports, including monthly service reviews and incident summaries. Build strong relationships with internal stakeholders and external suppliers. Support project transitions, making sure new services are embedded and supported effectively. Contribute to a culture of continuous improvement, collaboration, and accountability across IT and business teams. About you Strong background in IT Service Management (end-to-end More ❯

Field Service Delivery Lead Rate: £490 Per Day Inside IR35 | 26 weeks+ (likely extension) Location: Reading (Hybrid - 2 days/week in office, travel as needed) Start: ASAP | Driver's check required Key Responsibilities: Lead technical delivery for a new Field Management System (engineer scheduling, installs, home checks) Ensure solution designs and third-party low-level designs … first point of contact for technical issues, escalating only when necessary Challenge third-party approaches, drive best practice, and push back when needed Essential Skills & Experience: Hands-on technical delivery in enterprise IT environments (ideally telecoms or field services) Strong background in system testing, IT support, and troubleshooting Experience with enterprise architecture and solution design best practices Able to … and ORT Confident communicator, able to influence and challenge third parties Not a project manager role, looking for a senior technical specialist or technical lead who enjoys hands-on delivery and technical problem-solving. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this More ❯

network infrastructure across the client's site. This role will act as a key point of contact between tenant businesses, internal operations, and third-party IT providers, ensuring smooth service delivery and strategic alignment of digital infrastructure. Key Responsibilities Serve as the primary liaison for tenants on IT network-related matters Coordinate service delivery with external … and internal teams Manage network access and provisioning for new and existing tenants Support incident response and troubleshoot connectivity issues Monitor network performance and escalate issues where necessary Ensure service level agreements are met and maintain strong relationships with providers Contribute to planning for network upgrades and cybersecurity improvements Maintain accurate documentation of network configurations and service records … equipment (e.g., Extreme, Aruba, Palo Alto, Mitel) Knowledge of wired/wireless networks, telephony, firewalls, and related technologies Excellent communication and stakeholder engagement skills Ability to manage third-party service providers effectively Organised, self-motivated, and able to manage multiple priorities Comfortable working in a flexible, fast-paced environment Desirable: ITIL certification or similar service management qualifications Awareness More ❯

Faculty of Medicine Job Purpose This pivotal role will oversee the transition from the university's current contract with the Department of Health and Social Care to a new delivery model, including the migration of digital services to the NHS Business Services Authority. You'll be at the heart of the NETSCC Transition Group, ensuring contractual obligations are met … recording of agreed actions, and undertaking tasks as set by the NETSCC Transition Group to ensure it achieves its purpose. Key responsibilities include: Leading transition planning and execution for service delivery changes Apply a full understanding of managing projects and change to develop and manage plans for transitioning service delivery from the end of a contract … for diverse stakeholders Influencing senior managers and cross-functional teams to drive progress We're seeking a candidate with: Experience in managing complex projects or programmes, especially those involving service transition or contract change. Strong understanding of change management principles Proven ability to engage and influence senior stakeholders Excellent communication, planning, and problem-solving skills A relevant qualification or More ❯

Faculty of Medicine Job Purpose This pivotal role will oversee the transition from the university's current contract with the Department of Health and Social Care to a new delivery model, including the migration of digital services to the NHS Business Services Authority. You'll be at the heart of the NETSCC Transition Group, ensuring contractual obligations are met … recording of agreed actions, and undertaking tasks as set by the NETSCC Transition Group to ensure it achieves its purpose. Key responsibilities include: Leading transition planning and execution for service delivery changes Apply a full understanding of managing projects and change to develop and manage plans for transitioning service delivery from the end of a contract … for diverse stakeholders Influencing senior managers and cross-functional teams to drive progress We're seeking a candidate with: Experience in managing complex projects or programmes, especially those involving service transition or contract change. Strong understanding of change management principles Proven ability to engage and influence senior stakeholders Excellent communication, planning, and problem-solving skills A relevant qualification or More ❯

Job Title: Service Delivery Engineer Duration: 30 Days Location: Southampton, UK Job Description We are hiring a Service Delivery Engineer for a short-term engagement with one of our leading clients in the energy technology and industrial services sector. This role involves supporting chemical treatment systems in a dynamic process environment, ensuring reliable operations, safety compliance More ❯

for a proactive and collaborative Business Analyst to join our Housing Demand (HD) team. This is a key role focused on improving how we work, ensuring compliance, and enhancing service delivery. Location: Ealing, London Working Pattern: Full-Time (2-3 days in office) Daily Rate: £205.92 PAYE per day or £273.81 per day Umbrella IR35 status: INSIDE IT equipment … and map essential business processes, develop Standard Operating Procedures (SOPs), and lead the creation of a compliance improvement plan. Your role is critical to enhancing operational compliance, efficiency, and service delivery within HD. Key Responsibilities: familiarise yourself with the existing landscape and HD improvement plans. Work hand-in-hand with HD staff to map current processes and develop … the implementation of a compliance improvement plan. Key Performance Indicators: Building trust with key HD managers and operational staff. Completion of clear SOPs for identified HD processes. Development and delivery of a compliance improvement plan. Evidence of improved compliance and reduced errors. Enhanced operational efficiency and reduced turnaround times. What We're Looking For: To excel in this role More ❯

Job Title: Senior Platform Delivery Lead (BPMN & DMN Orchestration Platform - Camunda) Location: London (3 days a week on-site) Contract Length: Until 31/03/2026 (possibility for extension) Working Pattern: Full Time Rate: Highly competitive rate available for suitable candidates Join Our Team! Are you ready to lead the charge in delivering innovative BPMN & DMN solutions? Our … client is seeking a passionate Senior Platform Delivery Lead to architect, build, and implement a cutting-edge BPMN & DMN Orchestration Platform based on Camunda. This is your chance to make a significant impact in the financial sector while working in a dynamic Agile DevOps environment! Purpose of the Role: Architect and Build: Take the reins in designing and implementing … a new BPMN & DMN Orchestration Platform. Manage Delivery: Oversee Agile DevOps delivery of platform engineering resources to enable seamless automation capabilities across the EMEA region. Required Skills and Experience: Experience in implementing Camunda into enterprise DevOps platforms and integration with on prem and cloud-based architectures is essential. Experience in implementing BMPN and DMN based engines for business More ❯

A highly successful and rapidly growing company based in Twyford is looking for a Service Desk Administrator to join their team. This initially on a 3 month contract with the possibility of extension to 6 months or longer. The Service Desk Administrator will be responsible for supporting customers via incoming calls and ensuring engineers are scheduled to resolve … the problems that arise. This is a brilliant opportunity to join an established team and develop skills within Service Desk Delivery. Main Responsibilities: Receive incoming calls from customers and logging accurate information Scheduling engineers to ensure timely resolution for the customer Manage and coordinate the ordering of parts whilst adhering to SLA's Arrange collections from customer sites and … coordinating with engineers and/or external providers Regularly update customers on progress of repairs/tickets or bookings Skills and Experience Required: Previous experience in Service Delivery is essential Excellent communication skills both written and verbal with an eye for detail and accuracy The ability to work in a fast paced environment whilst maintaining strong organisation skills More ❯

Customer Service – Team Leader Temp – Perm Opportunity Working hours: 4 days on/4 days off shift pattern (rotating shifts, 7am-7pm/7pm-7am). Office-based: Riverside Way, Camberley GU15 3YL Rate: £16 p/h + shift pattern allowance on 7am – 7pm shift The Service Desk team at our Camberley office are now looking for … a Customer Service Centre Shift Leader to drive our managed service offerings to a portfolio of Public Sector and Enterprise level customers. This is a pivotal role that shapes our Service Desk division. It is an office-based role, operating on a 4 days on/4 days off shift pattern (rotating shifts, 7am-7pm/7pm … 7am). The Service Desk is the beating heart of the Network Services organisation. They provide a 24x7 single point of contact for circa 100+ customers across the telecoms, emergency services and defence industries. The role of the service desk is crucial for ensuring customer requirements are met in relation to the creation and coordination of all incident More ❯

across EMEA and India , with strong cross-cultural awareness. Skilled in risk and change management, with a structured approach to mitigating operational impacts. Familiarity with ITIL, Agile, or other service delivery frameworks , and understanding of back-office operations. Strong analytical thinking, with the ability to assess and report on KPIs and success metrics. Experience with tools such as More ❯

Purpose of Job Responsible for providing technically-focused clerical, administrative and IT support for the housing asset management service, in order to support effective service delivery to residents and corporate clients. Main duties and responsibilities Carry out a range of general office administrative support tasks including maintain and manage diaries, prepare agendas, arrange meetings and take accurate … update and monitor data for the department’s administrative and IT systems. Assist in the collation of all relevant information required by the Home Ownership Unit Deal with technical service enquiries from the public, contractors, consultants, other departments, external bodies and stakeholders and ensure appropriate information is forwarded to the relevant officer where necessary; record complaints, closely monitor and … take action to ensure the service meets the Council’s response criteria. Under direction be responsible for the preparation and administration of all aspects of tender documentation including packaging, sending out and receiving tenders in accordance with the Council’s Standing Orders and procedures. Technical Administrator Technical Administrator Technical Administrator Technical Administrator More ❯

working, work from home 12+ month contract @mecscomms is recruiting a home based, remote working, contract TX Transport Network Engineer, on behalf of a Global IT, Technology, Mobile & Telecom service provider. The role will have ownership for a major UK Network expansion, working on new core transmission & IP network builds that connect millions of customers across the country. If … allocation, & bandwidth forecasting Manage fault resolution & escalation for transmission/transport issues to minimise downtime & improve reliability. Collaborate with IP, RAN, & Core teams to ensure seamless end-to-end service delivery Develop & maintain technical documentation, which may include network diagrams, design guides, & change control records Ensure compliance with network security & regulatory standards during implementation & maintenance Drive vendor & supplier … technologies such as 5G transport, open optical networking, & software-defined transport Candidate Profile: Ideally you will have some previous network implementation engineering experience ideally gained within an ISP, Network Service Provider, Managed Hosting, Telecom, Mobile, Technology, ICT, Cloud, Systems/Network Integrator or similar type of technology managed services provider. Your professional or academic experience is likely to include More ❯

programme by leading procurement and contractual negotiations for technology and IT operations services. This is a hands-on role focused on securing robust, commercially sound agreements that enable effective service delivery and protect organisational interests. Role Overview You'll manage the full contract lifecycle, from RFP support through to supplier selection and contract signature to ensuring all legal … commercial, and operational requirements are met. Working closely with transition leadership, you'll align contractual commitments with delivery expectations and embed commercial risk management throughout. Key Responsibilities Lead the end-to-end contracting process for a major outsourcing initiative. Support supplier evaluation and down-selection, ensuring comprehensive coverage of requirements. Negotiate key terms, service levels, and commercial conditions. … Align contracts with transition plans and operational delivery needs. Embed commercial risk management into all supplier engagements. Contribute to long-term outsourcing and vendor management capability building. Your Experience Extensive experience negotiating and managing outsourcing contracts in IT and technology operations. Proven track record supporting transitions from in-house to outsourced models or between managed service providers. Familiarity More ❯

forward-looking projects, ensuring system upgrades, data accuracy, process improvements, and exceptional user experience. You will: Lead, manage and develop a team of Systems Co-ordinators to ensure excellent service delivery, capability building, and skills development. Allocate workload, manage performance, and resource plan to meet SLAs, KPIs, and service quality targets. Serve as the escalation point for … solving, organisation skills; able to manage competing priorities under pressure and maintain high-quality outcomes. Desirable: Experience with SuccessFactors Recruitment & Onboarding modules. Working with external technology partners or managed service providers. What's in It For You The chance to make impact in a mission-led institution, helping transform lives through education. Hybrid working with flexibility; role based in More ❯

IT and Operations function to India. £700 - £760pd via Umbrella Company or PAYE Essential Requirements: Extensive Project Management experience Experience managing offshoring and outsourcing projects directly Extensive technology or service delivery experience Extensive experience working in a Bank or Financial Services business Experience with Agile methodologies If you meet these requirements please apply for immediate consideration. More ❯

of technical solutions Maintain accurate records of support interactions and resolutions Collaborate with team members and escalate complex issues when needed Stay up to date with workplace technologies and service delivery standards Other stuff we're potentially looking for: Understand user requirements and guide them toward effective solutions Familiarity with workplace technologies including: Windows 7/10 Microsoft More ❯

core IT infrastructure. This role is ideal for someone with a deep technical background in networking, servers, storage, cloud platforms, and unified communications, and who thrives in a collaborative, service-driven environment. Key Responsibilities: Manage and support the firm's infrastructure: servers, storage, firewalls, WAN/LAN, Wi-Fi, internet, and unified communications. Administer and monitor systems including Windows … in line with change and incident management protocols. Maintain accurate documentation of infrastructure components, maintenance activities, and configurations. Provide guidance and training to other IT colleagues to ensure cohesive service delivery. Engage with vendors and third parties for escalations and managed services. Participate in out-of-hours support and emergency response, as needed. What We're Looking For: 8+ More ❯

Interim Support Engineer £150 per day (Inside IR35) 2-Month Contract Southampton, SO45 Overview We are seeking an experienced Support Engineer with a strong technical foundation and exceptional customer service skills. The successful candidate will be responsible for providing first and second-line support across end-user devices, software, and infrastructure, ensuring high availability and seamless service delivery. More ❯

hour lunch break) Are you an organised and customer-focused professional with strong technical administration experience? We are looking for a Technical Customer Support Coordinator to join a busy service team on an 18-month fixed term contract . This is an excellent opportunity to be part of a highly professional organisation that prides itself on exceptional customer service … corrective actions. Work closely with field engineers to meet customer needs. Collate data and generate reports for account managers. Liaise with partner suppliers to organise equipment maintenance and ensure service KPIs are met. Escalate customer issues where necessary and monitor supplier performance. About You We’re looking for someone who is: Experienced in a customer service or scheduling … environment (minimum 2 years). Highly proficient with Microsoft Dynamics CRM and the Microsoft Office Suite . Skilled in working towards KPI targets and reporting on service delivery. An excellent communicator, confident in dealing with multiple stakeholders. Organised, proactive, and able to thrive in a fast-paced service environment. Desirable Experience working within managed service contracts. Previous More ❯

backbone of our supply chain operations. This is a hands-on role where you'll manage technical support requests, maintain equipment, and collaborate with internal teams to ensure seamless service delivery. If you thrive in a fast-paced environment and enjoy variety in your day-to-day tasks, we'd love to hear from you. What You'll Be … Doing: Responding to incoming technical support incidents, service requests, and change tickets Managing your personal call queue and ensuring timely resolution of issues Providing clear updates and maintaining strong communication with customers Troubleshooting everything from password resets to complex server queries Escalating issues to the 3rd Line Team when needed Collaborating with Engineers and internal teams across Development, Projects … and Technical Delivery Performing software builds and rebuilds on PCs and laptops Diagnosing and fixing hardware faults, and installing upgrades as required Delivering top-tier customer service at every touchpoint What You'll Bring: Strong technical troubleshooting skills across desktop and infrastructure environments A detail-oriented mindset with a proactive approach to problem-solving Excellent communication skills and More ❯

Your new company You'll be joining a dynamic and supportive ICT team within a public sector environment, where technology plays a key role in enabling operational efficiency and service delivery. The team is committed to providing high-quality support and ensuring users get the most from their ICT systems. Your new role As a1st Line Support Technician, you … ll be the first point of contact for technical issues, providing support to users across the organisation. You'll log and monitor service desk calls, resolve incidents, and escalate where necessary. You'll assist with asset reporting, conduct equipment health checks, and maintain up-to-date knowledge of software and systems. You'll also ensure compliance with ICT policies … overall security and integrity of the organisation's ICT infrastructure. What you'll need to succeed To be successful in this role, you'll need: Excellent communication and customer service skills. A proactive and organised approach to problem-solving. Basic technical knowledge of ICT systems and troubleshooting. An understanding of data protection and information security principles. A willingness to More ❯