1 to 25 of 32 Contract Service Delivery Jobs in the South East

Service Delivery Manager - X3 Initial 3-month contract Reading SC required up to 107ph, UMB, inside IR35 What you will do as a Service Delivery Manager: Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth … handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute … to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What You'll Bring: Experience supporting the delivery of business services in secure or complex environments. Understanding of service management frameworks (e.g. ITIL, DDaT) and operational governance. Ability to manage service issues, coordinate with More ❯

Service Delivery Managers x 3 + 3-4 month initial contracts - should be longer term + SC Cleared roles + Working hybrid out of Reading + Inside IR35 - 80 to 100 per hour Key Skills: + SC Cleared + ITIL v4 What you will do as a Service Delivery Manager Support the delivery of business … services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. Facilitate service reviews … gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What you'll bring Experience supporting the delivery of business services in More ❯

Service Delivery Managers x 3 + 3-4 month initial contracts - should be longer term + SC Cleared roles + Working hybrid out of Reading + Inside IR35 - £80 to £100 per hour Key Skills: + SC Cleared + ITIL v4 What you will do as a Service Delivery Manager Support the delivery of business … services, ensuring they meet performance, compliance, and customer expectations. · Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. · Monitor service performance, identifying risks, issues, and opportunities for improvement. · Act as a point of contact for service-related issues, managing escalations and supporting resolution across teams and suppliers. · Facilitate service reviews … gathering feedback and contributing to service improvement plans. · Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. · Contribute to service planning, supporting roadmap development and capability growth. · Support team collaboration, sharing knowledge and contributing to a positive delivery culture. What you'll bring Experience supporting the delivery of business services in More ❯

A market leading Defence & Security client of ours is currently in the market for an experienced Service Delivery Manager to work on a secure project. In the role you will be responsible for supporting the delivery of business services, ensuring they meet performance, compliance, and customer expectations. What you will do as a Service Delivery Manager Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution … across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. Core experience you must have More ❯

A market leading Defence & Security client of ours is currently in the market for an experienced Service Delivery Manager to work on a secure project. In the role you will be responsible for supporting the delivery of business services, ensuring they meet performance, compliance, and customer expectations. What you will do as a Service Delivery Manager Support the delivery of business services, ensuring they meet performance, compliance, and customer expectations. Coordinate service onboarding and transition, working with stakeholders to ensure operational readiness and smooth handover. Monitor service performance, identifying risks, issues, and opportunities for improvement. Act as a point of contact for service-related issues, managing escalations and supporting resolution … across teams and suppliers. Facilitate service reviews, gathering feedback and contributing to service improvement plans. Maintain service documentation, ensuring processes, configurations, and support materials are accurate and accessible. Contribute to service planning, supporting roadmap development and capability growth. Support team collaboration, sharing knowledge and contributing to a positive delivery culture. Core experience you must have More ❯

manufacturing group, is currently implementing IFS cloud as part of a multi-year ERP upgrade programme. As part of this endeavour, my client is looking to bring on a Service Management/Field Service Functional Consultant, working outside IR35, for a 9 month piece of work. The postholder of this role will be responsible for designing, configuring, and … supporting IFS modules that enable efficient service operations and field service management. This role will focus on optimizing service delivery processes, ensuring seamless integration between customer service, field operations, and back-office functions. The incoming consultant will collaborate with business stakeholders to translate operational requirements into system solutions within IFS Applications or IFS Cloud. Key … Responsibilities: Solution Design & Configuration: Analyze business processes and design IFS Service Management solutions covering Field Service, Service Contracts, Warranties, and Mobile Service functionality. Field Service Planning & Execution: Configure and optimize work order management, technician scheduling, dispatching, and field execution processes. Service Contracts & Warranties:Implement service agreement structures, warranty handling, pricing models, and service More ❯

Job summary We are seeking an enthusiastic and self-motivated individual to join our IT Service Desk, committed to delivering an excellent support experience and driving continual service improvement. You will work collaboratively across teams, communicating effectively and showing care in every interaction to ensure colleagues receive timely and professional assistance. Strong interpersonal and technical skills are essential … via telephone or remote assistance, supporting operating systems and all associated applications as well as providing support on laptops and mobile devices.o Be the initial point of escalation for Service Desk staff, dealing with any grievances sensitively, avoiding further escalation where possible. o Previous candidates need not apply. This role is not eligible for sponsorship. Week commencing 8 December … contribute "- NHS Survey, 2024. They feel supported in their employers making reasonable adjustments to help them carry out their work, rating an 82.9%'' This role will report to the Service Desk Manager and is responsible for the day to day running of the internal facing IT Service Desk. The post holder will undertake a range of technical support More ❯

Head of IT Service Delivery About the Role We are seeking an experienced and strategically minded Head of IT Service Delivery to lead the delivery, performance, and continuous improvement of our shared IT operations. This senior role oversees IT support teams, ensures service excellence aligned with ITIL best practice, and manages a portfolio of … suppliers and contracts to achieve high-quality, cost-effective outcomes. Key Responsibilities Provide strategic leadership for shared IT services across the organisation, ensuring reliable, secure, and customer-focused service delivery. Manage and develop IT support teams, fostering a culture of collaboration, accountability, and continual service improvement. Oversee the full lifecycle of ITIL-aligned processes, including Incident, Problem, Change … and Service Level Management. Lead and manage an annual IT operational budget exceeding £1 million , ensuring effective forecasting, cost control, and value for money. Manage relationships with third-party suppliers, ensuring compliance with contractual agreements, service quality, and performance KPIs. Drive innovation and operational efficiencies through technology, automation, and process optimisation. Ensure policies, standards, and security requirements are More ❯

SC Cleared Service Analyst Client: Government Location: London - Remote/Hybrid - onsite once a week Contract Length: 31st March 2026 (possible extension beyond this point) Candidates must be eligible for UK SC clearance £340.00 to £390.00 Per Day - Inside IR35 A leading Authority client requires Service Analyst's, ideally with experience in Government Service Management processes, to … help co-ordinate live service incidents, issues, help with the change process and also there is some system admin. Ideally you will hold active SC clearance however the client is happy to consider candidates who are eligible to obtain UK SC Security Clearance. Along with good service knowledge, you must have strong consulting/communication skills, these are … essential. Core day to day activities: Monitor service performance and respond appropriately to alerts Assist Service Delivery and DevOps functions, ensure key processes are adhered to and efficiently handled Be a Subject Matter Expert in Government Service Management processes such as Incident, Problem & Change Clearly capture detail and communicate issues concisely Provide status communications to Service More ❯

Our client is seeking a Service Now Designer for a contract position within the Technology sector. This role is pivotal in shaping and delivering consistent, compliant, and efficient end-to-end services for a new global storefront, retail platform, and clinical platform. The Service Now Designer will ensure alignment with the comprehensive IT Strategy and facilitate seamless service delivery across the organisation. Purpose of this Role Responsible for shaping and delivering consistent, compliant, and efficient end-to-end services for the new Global Storefront, Retail Platform, and Clinical Platform, ensuring alignment with the IT Strategy. Identify the impact of change on Infrastructure & Operations, focusing on supportability, resource, and financial implications. Ensure services are designed to be … fully supportable and that performance of ongoing support services can be tracked and measured. Design services to meet business needs and align with the organisation's IT Service Strategy. Lead the design and development of end-to-end IT services, including infrastructure, application, and operational components. Ensure all aspects including people, third party, and budgets are factored into the More ❯

Umbrella Engagement - 2 days per week on site in Kent - 6 Months - Head of Service Delivery Must be ITIL accredited - strong on ITIL Adopt and Adapt - process improvement/refinement Management of Technical Teams through Matrix Mgt - service desk/apps support/DBAs/MI/EUC/Supplier MGT Must be able to talk/… communicate at all levels of the business Must have significant experience of multiple industry sectors Strong on Service Management - eg Change, Incident, Problem Will have worked across a variety of industry sectors SLAs, OLAs, Process Improvement Excellent Communications/Relationship Management etc Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and More ❯

Overview: We are seeking an experienced TSA Project Manager to oversee and manage all aspects of Transition Service Agreements following a major divestiture. This role ensures services are delivered according to agreed terms, timelines, and quality standards, while facilitating a smooth transition for the divesting entities. You will act as the primary liaison between technology teams and business stakeholders … services and alignment with strategic objectives. This will be on an initial 6 month contract, requiring 2 days a week in C London. Key Responsibilities: Oversee execution of Transition Service Agreements, ensuring compliance with terms and conditions. Coordinate with internal and external stakeholders to deliver services as agreed. Manage TSA changes and amendments to maintain serviceability. Serve as the … primary point of contact for TSA-related activities. Monitor service delivery performance and ensure SLAs are met. Track and manage TSA-related costs and approve invoicing. Identify and mitigate risks, resolve issues, and maintain documentation. Prepare regular progress reports and support post-transition reviews. Qualifications: Proven experience managing TSAs in M&A transactions. Strong background in service More ❯

We're hiring a Onsite Service Analyst!?? 5 days a week | 8:00am - 6:00pm at 240 Blackfriars Rd London? 3-month contract (with the potential of going perm) £300 per day | Inside IR35? Start ASAP - ideally next week! Company Description At Informa Global Support, we're about connecting businesses and professionals with knowledge. From cutting-edge research to … a can-do attitude is the norm. Job Description Role Profile Embrace Informa colleague end user experience and be the ambassadors of Group Technology Solutions & Services by providing excellent service delivery and possessing a 'colleague first' attitude and mindset.Provide physical deskside support services in selected locations, providing onsite support to complement the remote centralised Service Desk service.Reporting … to the UK & EU Head of Onsite Support Services within the Service Management & Operations function - part of Technology Operations.The activities of the deskside support function compliment those provided by the centralised Service Desk and are focused on Incident and Request fulfilment where local on-site support is required. These responsibilities include: Be an escalation point for centralised Service More ❯

least 1 year specifically focused on the ServiceNow platform. Strong practical experience with the ServiceNow Automated Test Framework (ATF) . Solid understanding of key ServiceNow modules such as IT Service Management (ITSM) , Customer Service Management (CSM) , HR Service Delivery (HRSD) , or IT Operations Management (ITOM) . Proficiency in test management and defect tracking tools (e.g., JIRA More ❯

Job Tittle: Technical Delivery/Scrum Master/Business Analyst Location: Bromley/London (3 Days Onsite) Contract Length: 12 Months Daily Rate: Circa £650/Day Working Pattern: Full Time (40 Hours per Week) Are you a driven and detail-oriented professional looking to make a significant impact in the banking industry? Our client is seeking a Technical … Delivery/Scrum Master/Business Analyst to join their dynamic Global Banking and Global Markets AML Technology team. If you're passionate about agile delivery and have a knack for problem-solving, we want to hear from you! About the Role: As a Scrum Master, you will play a crucial role in the agile delivery of … be the guiding force in coordinating teams, managing risks, and providing valuable insights into project health. What You Bring: Proven experience as a Scrum Master or in a technical service delivery role Proficiency in Jira for agile project delivery - Jira expertise (not just user level but can suggest improvements) Strong leadership and analytical skills, with a results More ❯

Contract Business Analyst (IT Service Management/Operations) 6 months with a view to extending Outside IR35 Flexible hybrid working (London/remote) Context We're seeking an experienced Business Analyst to join a high-profile UK IT Operations centralisation programme. This is a hands-on, impactful role supporting the discovery, transition, and change management phases of a major … IT transformation initiative. You'll play a central role in standardising and streamlining IT service delivery across multiple business units, working closely with senior IT leaders. This is a high-visibility position where your expertise will directly shape the future IT operating model. What You'll Do: Document and formalise existing ("as-is") IT processes across multiple business … units. Define and document future ("to-be") processes for a new shared service model. Produce detailed transition documentation to support smooth implementation. Capture and standardise IT processes including onboarding/offboarding, hardware provisioning, and service management (incident, change, problem, requests). Develop and maintain the Target Operating Model (TOM), including cost modelling and structure. Present complex information clearly More ❯

Line, Law firm) role, it's ideal that you have: Law firm experience preferred 1 years experience within IT Support Keen attitude and learning mindset Professional approach to customer service Key responsibilities will include: Managing escalated IT incidents, problems and change requests on behalf of internal clients; Deliver a high quality, responsive support service with guidance at users … desks; Manage and update incidents, problems and changes in the service desk system (ServiceNow); Research, diagnose and troubleshoot a wide range of hardware and software issues; Imaging and setup of new PCs hardware and installation of authorised desktop applications as part of the new joiner process, regular desk moves or BAU (Business as Usual) support; Assist the reception team … room support in the client meeting space; Acting as a single point of contact, following up incidents on behalf of users and keeping them appraised of progress; Liaise with service desk, technical escalation teams and users, managing issues through to resolution; Prioritise and manage several open issues at one time; and Willingness to work flexibly in response to changing More ❯

required; candidates must be eligible for SC clearance Qualifications: No specific qualifications required About the Role We're seeking a Senior Business Analyst to join a high-performing digital delivery team. The ideal candidate will bring proven experience in agile environments, strong analytical skills, and a deep understanding of public sector digital delivery. Key Responsibilities Conduct thorough requirements gathering … Scrum environment to ensure successful delivery. Essential Skills & Experience Strong core business analysis capabilities, including requirements definition and stakeholder management. Demonstrated experience in data modelling , API documentation , and digital service delivery . Proven success working within Agile/Scrum frameworks and contributing to high-performing agile teams . Proficiency with Jira and other agile delivery tools. Prior … experience working within the public sector (central or local government). Solid understanding of digital delivery practices in government or similar settings. Desirable Knowledge Awareness of Generative AI tools and their potential applications. Experience defining and managing data requirements across large-scale systems. Familiarity with API design and documentation standards. If you're an experienced Business Analyst looking to More ❯

with solid technical knowledge, strong troubleshooting ability, and a passion for delivering excellent customer service. The Role As a 2nd Line Technical Support Analyst, you’ll take ownership of service desk tickets, ensuring timely and professional resolution in line with SLAs. You’ll diagnose, troubleshoot, and resolve IT issues, escalating where necessary, while maintaining clear communication with users throughout. … IT solutions and technologies. Keep technical and operational documentation up to date. Act as the final point of escalation for most user incidents and requests. Deputise for the IT Service Delivery Manager when required. About You Certificate or Diploma in Computing (or equivalent); ITIL certification desirable. Strong experience supporting and administering Windows 10/11 environments. Hands-on More ❯

leadership across a wide range of commercial, procurement, outsourcing, and technology matters. You will act as a key business partner to internal procurement and tech teams, supporting: Procurement for service delivery platforms, including hardware and technology contracts Service agreements relating to joint ventures Commercial contract negotiation and drafting Intellectual property and data privacy matters (with support from More ❯

Rate: £12.6/hour Hours: 37.5 hours a week. Monday - Friday. Time: 8:30 AM - 5:00 PM Key Responsibilities: A Security Cleared(Minimum SC) First Line Analyst supporting delivery of a 24/7 x 365 serviceworking in rotating Early, Mid, Late shifts to cover 7am-7pm. The Analyst willprovide technical support and service delivery to More ❯

engagement, ensuring alignment with strategic goals. Previous experience working on Unisure migrations. The ability to analyse and model business processes to identify inefficiencies and propose optimisation solutions that enhance service delivery. Strong data interpretation skills to generate actionable insights, supporting data-driven decision-making across project phases. Familiarity with working within an Agile environment. Excellent communication skills with the More ❯

To own the technical application domain and roadmap, proposing architectural solutions to business problems and new initiatives. This includes defining and governing designs, standards, and guidelines to ensure successful delivery of scalable, secure, and compliant technical solutions. The role will work closely with the Architecture team members, IT Leadership, Programme Management and Service Delivery to facilitate appropriate More ❯

We are seeking an HR Manager who has an extensive breadth across HR activities to lead core HR service delivery and drive continuous improvement across the people processes. This role combines strategic oversight with hands-on operational management, ensuring an excellent employee experience while maintaining compliance and supporting the wider people agenda. You'll be instrumental in both … day-to-day HR operations and the successful delivery of complex people projects that drive cultural and organisational change. This is a hybrid role, with a minimum of 3-4 days per week in Reading and is working for one of our high profile clients. What you'll do Lead complex HR and culture-related projects. Design, deliver, and More ❯

Service Desk Analyst 3 months - extensions Milton Keynes - x5 days on-site £178.12 per day inside IR35 - Umbrella only PRIMARY PURPOSE OF THE JOB The Service Desk is a key IT function and delivers the leading practice, customer-focused approach defined by our clients Services Strategy to all in the retail network, with associated high levels of service and satisfaction. The Service Desk Analyst's responsibilities include incident and service request logging, providing technical first time fix solutions and escalating service request and incidents to second level Support areas where necessary. MAIN RESPONSIBILITIES Responsible for a technical 'first time fix' where possible, working towards defined targets and KPIs. Responsible for ensuring internal and external … throughout local subsidiary with input from headquarters and 3rd party providers. Manage multiple work channels, ensuring each work queue is maintained and appropriate management information provided daily to the Service Operations Manager. Responsible for organising own daily work tasks using the incident management system. Communicating written and verbal updates with stakeholders from all levels within the business. Administration and More ❯