25 of 25 Contract Service Delivery Jobs in the South East

Pro Rata) Are you passionate about designing smarter workflows that improve how services are delivered? We're looking for an Operational Workflow Analyst to join a national leader in service delivery and digital transformation. This is a brilliant opportunity to help shape the future of operations in a people-focused, forward-thinking organisation. Operational Workflow Analyst Role: As … an Operational Workflow Analyst, you'll play a pivotal role in reviewing, mapping, and improving operational workflows across multiple service areas. Working closely with IT, frontline teams, and product leads, you'll help align real-world service delivery with smart system design-streamlining processes for greater efficiency, scalability, and user experience. Operational Workflow Analyst Key Responsibilities: Analyse … Document processes, governance updates, and SOP inputs Track workflow performance and iterate improvements post-implementation Operational Workflow Analyst Candidate Profile: Experience: Proven background in workflow analysis, operations design, or service optimisation Tools: Familiar with BPMN or similar process modelling techniques Understanding: Service delivery, systems thinking, change management Skills: Highly analytical, process-driven, and detail-focused Communication: Confident More ❯

A Local Council in South London are seeking 2 Business Analysts as part of a transformation programme. This job is to provide the technical expertise in interrogating current service delivery and designing new, optimal service delivery with standard operating procedures, technical solutions and delivery to achieve service improvements and financial savings. The roles are … both 6 month contracts on £425pd (inside IR35). You will need to be onsite 2 days a week. Requirements: Strategy To develop technical business cases for multiple service areas, taking the lead from the mandate provided by the Transformation Board that delivers the service outcomes and financial savings required. Working in a matrix manner, reporting to the … Deputy Director for Transformation, and reporting into the Senior Responsible Officers (Deputy Directors) responsible for programmes. Direction Leading and directing teams tasked with transformation and service improvements through matrix working. Determining and leading the project path and methods for implementation. Implementation Determining and leading the project path and methods for implementation. To be responsible for updating the programme plans More ❯

sector. Description Planning & Organising Implement countywide strategies and support the development of long term planning. Lead projects and reviews within a technical area of work to support and enhance service delivery. Plan workloads and secure resources to enable the team/s to achieve a quality service. Policy & Compliance Provide technical advice and recommendations within defined policy and procedures … to ensure compliance with relevant legislation, policies and industry standards. Maintain, develop and review systems, processes, procedures and working methods to maximise service delivery, quality, efficiency and compliance. People and partnerships May manage a team operating in a specialist area or oversee the delivery of a range of support services to a service or function. Liaise … making. Analyse and make recommendations for improvement or development of existing systems, processes or policy. Profile Significant practical or professional experience and understanding of a specialist area or supporting service teams and/or providing support to the public. Comprehensive understanding of subject matter, legislation, principles and practices relevant to the technical area. May require previous management experience including More ❯

passion for user support and digital products? We're recruiting for a dynamic and user-focused Product Support Specialist to join a leading national contractor in the housing and service delivery sector. This role is ideal for someone who thrives on helping users get the most out of systems and is confident delivering support, training, and onboarding in … continuous improvement, you'll play a vital role in ensuring confident, consistent system use across the board. Product Support Specialist Key Responsibilities: Triage and investigate support queries from the service desk and operations teams Deliver onboarding, go-live, and post-implementation support-including training and coaching Act as a subject matter expert for the Axis system, guiding users through … supporting frontline users Willingness to travel nationwide to support regional teams Why Join? This is a brilliant opportunity to be at the heart of user success, supporting real-world service delivery with practical, hands-on training and expert advice. You'll be part of a collaborative and forward-thinking team in an organisation that values quality, clarity, and More ❯

Promotes awareness and acceptance of the CMDB, supporting maturity and growth for the utilisation of the CMDB across the business. Act as subject matter expert for CMDB, CSDM, discovery, service mapping and related processes. Collaborate with Service Design & Transition, Service Configuration, Architecture, Change Management, Service Delivery and Technical Teams amongst other stakeholders and processes to More ❯

designated portfolio of services ensuring that colleagues across ASC are appropriately involved and informed Collate quality assurance information and intelligence from variety of sources including, audits, observations, engagement with service users, carers and service providers through in person visits, telephone and questionnaires to inform safeguarding, contract management, commissioning and procurement activity Access quality of care and support being … provided, and measure against contractual obligations, safety and quality standards Identify improvement areas and make appropriate recommendations to stakeholders for review and improvement. Ensure service user and carer feedback is captured and used to drive quality improvements for service users Raise concerns on service quality refereed by internal team and through monitoring visits to the Councils governance … framework Work with ASC operational teams, relevant professionals and partner organisations on a regular basis to share market intelligence and agree required actions where service quality concerns are identified Support any necessary action required to manage suspensions or provider failure that will impact service delivery Quality Assurance OfficerQuality Assurance OfficerQuality Assurance OfficerQuality Assurance OfficerQuality Assurance OfficerQuality Assurance More ❯

The Director of IT, Architecture and Infrastructure will oversee the strategic planning and operational delivery of the technology infrastructure within the organisation. This role is ideal for a forward-thinking individual with a strong background in IT architecture and infrastructure management. Client Details This not-for-profit organisation Description The Director of IT, Architecture and Infrastructure will oversee the … strategic planning and operational delivery of the technology infrastructure within the organisation. This role is ideal for a forward-thinking individual with a strong background in IT architecture and infrastructure management. Main responsibilities/duties Technology Strategy & Architecture Roadmap Work with the Director of IT to co-create a forward-looking, business-aligned technology strategy that sets a clear … direction for IT. Design an enterprise architecture roadmap that is scalable, secure, and adaptive to changing organisational needs. Ensure technology decisions support service delivery, data-driven operations, and long-term cost efficiency. Technology Governance & Operating Model Transformation Standardise and simplify technology governance, policies, and processes to reflect a modern, strategic IT function. Embed frameworks such as: ISO/ More ❯

Systems and Customer Service Trainer - 9 Month Fixed Term ContractLocation: Midlands based with national travel and stay over as required Hours: Full-time, 40 hours/week Salary : £45K (Pro Rata) Are you a people-focused trainer who thrives on helping others succeed? Do you have a passion for systems, processes, and delivering exceptional customer service? We're … working with a national contractor in the housing and maintenance sector to recruit a Systems and Customer Service Trainer, a key role supporting the learning and development of frontline and office-based teams. In this role, you'll design and deliver training across key business systems, policies, and customer service standards. You'll be instrumental in onboarding new … starters, upskilling existing staff, and helping drive a "best-in-class" culture across teams. Systems and Customer Service Trainer Responsibilities: Deliver structured training to new and existing staff (including managers, supervisors, and client teams) across housing repairs, planned works, and project teams Develop and maintain user guides, training materials, and support documents to reflect current systems and processes Deliver More ❯

Role Overview Our client a leading charity is seeking a proactive and technically skilled Senior IT Engineer to lead the delivery, support, and continuous improvement of core infrastructure services. This is a hands-on role where you will oversee systems performance, security, and user support while helping to shape the organisation’s IT roadmap. You’ll act as a … technical expert, project contributor, and mentor within the wider IT team. Key Responsibilities Core Service Delivery: Manage the provision of infrastructure services to ensure reliability, availability, and optimal performance across all supported teams. Helpdesk Oversight: Monitor and resolve support requests in line with service expectations, escalating issues appropriately to second- or third-line support as required. Service … user-friendly guidance and deliver one-to-one or group training sessions to help reduce dependence on IT support. Project Implementation: Contribute technical expertise to infrastructure projects, ensuring timely delivery in line with project goals. Team Mentorship: Provide day-to-day guidance and coaching to junior IT team members, helping them build confidence and capability. Management Support: Deputise for More ❯

has arisen for a technically strong Platform Engineer to join a global professional services firm. The successful candidate will work as part of a dynamic team responsible for the delivery and support of core IT infrastructure, with a strong focus on infrastructure automation and cloud technologies. About the Role: The Platform Engineer will contribute to the design, build, and … public and private cloud platforms, support infrastructure as code practices, and provide technical guidance across the wider IT function. This is a critical role in driving forward modern IT service delivery through automation and scalable platform solutions. Key Responsibilities: Deliver infrastructure as code using tools such as Terraform, GitHub Actions, and Azure DevOps. Build and maintain platform services … environments. Expertise in Terraform, PowerShell or Python scripting, and CI/CD tools (e.g., GitHub Actions, Azure DevOps). Strong background in Azure cloud technologies. Familiarity with ITIL-based service management and enterprise-level operational support. A collaborative approach with excellent communication and documentation skills. Desirable Skills: Knowledge of Windows Server, Active Directory, DNS, Azure networking, and VPNs. Exposure More ❯

of projects that the post holder may expect to be involved in will deliver new ways of working, finding innovative ways of using technology to improve the trust's service delivery and enhance the patient experience. The post holder will be responsible for "large" scale projects, which will be triaged by the Clinical Design Authority (CDA). Large … other external partners (e.g. Local Authority, Public Health, Third Sector, Commercial) Working with manager to manage both the dependencies and the interfaces between different projects Support line manager and service managers to scope out change to clinical pathways to improve quality and productivity, defining policies, procedures and supporting documentation (eg process maps and guidelines) for proposed changes. Working with … Help develop a staff engagement plan for implementation of specific projects and the broader clinical transformation strategy Undertake training and development for staff as appropriate to ensure the successful delivery of projects. Resource Management Facilitating the involvement of individuals to the project delivery team as required. Ensuring that staff engagement is an integral part of the programme so More ❯

Lead Location: London. Hybrid, 1-2 days per week in office. Duration: 31/12/2025 Pay-rate: £402/day Inside IR35 Role Description: Requirement of a service delivery infrastructure lead, who will be responsible for working with our managed service partner to deliver the following important responsibilities. These are my high-level thoughts and …/Zero day included • Ensure MW and DB platforms are built as per QBE standards • Projects related to the platforms are delivered on time and within budget • Hold managed service provider accountable for their deliveries and ensure that the deliveries are as per the SLAs • Maintains the security, confidentiality, and integrity of platforms through compliance and within the security … framework designed with in QBE • Provide leadership to the engineering team • Manage a performance-based culture and work collaboratively with the managed service partner whilst ensuring that the service provide is held accountable for their deliveries • Coach and mentor the team where required • Provide technical guidance to the team on the platforms as required • Find opportunities to improve More ❯

Spring Boot, and secure API design , and who thrives in fast-paced, client-facing environments. The successful candidate will play a key role in shaping backend architecture, driving secure service delivery, and contributing to engineering standards across engagements. Key Responsibilities Design and develop backend services using Java and Spring Boot Architect and implement secure APIs using OAuth2, FAPI … days onsite in London, with flexibility to travel to other UK client sites as required Part of a long-term strategic capability within a joint consulting and technology delivery partnership This is a strategic, reusable engineering role What We Offer A high-impact role within a purpose-built Centre of Excellence Opportunities to work on complex, high-value projects … in the financial services sector A collaborative, delivery-focused culture committed to engineering excellence Long-term career development within a respected and expanding consulting capability Interested? Apply now or reach out directly for a confidential conversation. More ❯

scope and opportunity for someone who is used to working in an ITIL environment, understands and loves questioning processes, documentation, SLAs, etc and knows things can always improve. Our Service Operations function is still relatively new and evolving, come in and get the satisfaction and recognition of seeing the difference you can make. Although this is a FTC there … and a real opportunity for you to step up into a management role, working for a comany and team ready to provide the support you need to be successful. Service Operations is responsible for managing the end-to-end lifecycle of our retail and wholesale services. In this role you will identify and own actual and potential issues in … service delivery and performance, always ensuring a resolution. Note: this role is a hybrid role, with 3 days per week based in our Head Office, Abingdon, Oxon. There is also a Saturday rota, one in four, with a day off in the week when on rota. Previous Broadband or VOIP experience is not essential but would be a More ❯

with industry standards. Create and manage knowledge base articles. Address vulnerabilities and compliance issues through audit remediation. Manage relationships with vendors, partners, and standards organisations. Deliver high-quality colleague service with professionalism and efficiency. Promote technology as a business enabler. Provide flexible support and cover as needed. Align with the organisation's behavioural and cultural framework. Skills and Experience … API development and management (RESTful, SOAP). Proven track record in supporting enterprise platforms and enhancing system capabilities. Excellent communication skills, both technical and non-technical. Familiarity with ITIL Service Delivery framework. Technical Proficiency Cloud platforms and SaaS/PaaS solutions Application and PAS configuration API management and integration Mimecast, performance testing, patch and group policy management Understanding More ❯

have a strong understanding of NHS practices and demonstrate the ability to embrace new ways of working. You will be skilled in identifying innovative uses of technology to enhance service delivery and improve the patient experience. We place great importance on teamwork, patient-centred design, and building effective working relationships. This role provides project support for new ways … wide range of staff groups including clinicians, nurses, and administrative teams. Working closely with the Senior Digital Project Manager, you will contribute to system redesign, process improvement, and training delivery--ensuring key milestones are met and risks are well managed. Main duties of the job Project Management: Developing and implementing the changes and proactively monitoringprogress, resolving issues and initiating … NHS Desirable Experience using NHS systems (e.g., RiO, eMeds) Qualifications Essential Foundation or Practitioner PRINCE2 or alternative methodology trained. Skills Essential Good communication and relationship skills Disclosure and Barring Service Check This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made More ❯

programme findings. This position will work collaboratively with the RPA officer, our DBA and Data Science specialist. You will design and develop AI solutions to streamline operations and improve service delivery, ensuring solutions are scalable, maintainable, and aligned with One Council objectives. You will also identify and assess processes within the One Council Programme for potential automation, focusing … a demonstrable ability to identify, design, and implement technical solutions within a complex organisational environment. A successful track record of deploying automation/AI projects from inception through to delivery, including defining requirements, process mapping, development, testing, and deployment, is highly essential for this role. It is critical that you have hands-on experience with automation tools for process More ❯

domain Excellent verbal and technical communication skills, with the ability to effectively communicate with technical and non-technical colleagues at all levels. Understanding and experience working within the ITIL Service Delivery framework. Technical skills: Cloud Platforms and SaaS/PaaS solutions Application configuration PAS Data Model API Management Policy Administration System configuration Mimecast Performance Testing Patch management, Group More ❯

definition, to enhance system functionality and user experience. Strong background in database administration, with a solid understanding of data management principles. Excellent problem-solving capabilities in both technical and service delivery settings. utilise logic and sound processes to analyse information and develop effective solutions. Significant experience in managing competing customer support and project priorities, with a collaborative approach More ❯

new and amended programs from supplied specifications in accordance with agreed standards. The provision of application maintenance and support services, either directly to users of the applications or to service delivery functions. Key Accountabilities * Designs or undertakes impact analysis of medium size solutions or partial solutions within a large established architecture. * Schedules and monitors own work, minimal escalation More ❯

multiple workstreams, and thrive in a remote environment while contributing to team goals. Proactive and self-motivated: Eager to drive client success and support continuous improvement in processes and service delivery. Remote-ready: Confident working remotely with a suitable home setup (office set-up support provided). What’s on Offer: Full-time fixed-term contract (12-18 months More ❯

IT infrastructure, including networks, servers, and communication systems, ensuring high availability and reliability. Collaborate with senior management and practice leaders to identify technology needs and provide solutions that enhance service delivery and client satisfaction. Drive innovation by staying abreast of emerging technologies and trends in the legal sector and assessing their applicability to the firm. Develop and manage … with relevant regulations, including GDPR, HIPAA, and other legal industry standards. Ensure seamless integration and interoperability of IT systems across all departments and offices. Coordinate with external vendors and service providers to procure and maintain IT services and products. Implement training programs to ensure staff proficiency with the firm's technology tools and systems. Profile The CIO will have More ❯

largest financial institutions headquartered in Japan! This is an exciting opportunity to make an impact in the EMEA Cross-Product FinReg IT Platforms team, where you will drive the delivery of IT solutions that ensure compliance with critical financial regulations. What You'll Do: Lead the analysis, design, and delivery of innovative solutions for the Finance & Risk Regulatory … and prioritising product backlogs in line with Agile methodologies. Oversee sprint planning, execution, and Agile ceremonies while mentoring team members. Key Responsibilities: Develop and evolve the FinReg IT Platforms delivery strategy. Conduct business and technical analyses, designing solutions that meet regulatory imperatives. Ensure timely and budget-compliant delivery of solutions, while managing delivery risks. Maintain RAID log … and production issues log management. Drive service ownership transitions and oversee change management for live systems. What We're Looking For: Proven experience in a technology delivery role within Commercial, Merchant, or Investment Banking. Extensive knowledge of Credit, Market, and Liquidity Risk methodologies, along with experience in regulatory frameworks such as Capital Requirements Directive III, IV, or V. More ❯

maintain solutions on the ServiceNow platform. You will work closely with business analysts, architects, and stakeholders to deliver high-quality applications and workflows that support business objectives and improve service delivery. Key Responsibilities • Develop and configure ServiceNow’s SPM suite, applications, modules, and workflows across ITSM, ITOM, HRSD, and other areas. • Create and maintain business rules, client scripts, UI … platform in a professional setting. • Proficiency in JavaScript, Glide API, and ServiceNow development tools. • Familiarity with REST/SOAP APIs, IntegrationHub, and MID Servers. • Understanding of ITIL processes and service management principles. • Strong problem-solving and communication skills. Preferred Qualifications • ServiceNow Certified System Administrator (CSA). • One or more Certified Implementation Specialist (CIS) certifications (e.g., SPM, ITSM, HRSD, CSM More ❯

Job Title: Trainee Service centre technician Location: Winnersh, Wokingham, UK Contract: 6 months Description: We would like to encourage, potentially ideal for a school leaver or recent college graduate About Us: Client is a leading provider of electronic design and test solutions. Our UK headquarters and service center is located in Winnersh Triangle, Berkshire. Job Overview: We are … seeking a motivated Trainee Service Centre Technician to join our dynamic team. This role involves working with a wide range of electronic and mechanical test and measurement equipment, learning to understand various measurement instruments, and ensuring high-quality service delivery. Responsibilities: Operate and maintain multiple test stations, typically controlled via PC-based programs. Perform manual measurements of electronic … signals using appropriate test equipment. Communicate with customers to provide progress updates. Collaborate with team members to achieve key performance metrics. Opportunities: While the role is primarily service center-based, there may be opportunities to join our customer-facing team and work on-site once fully trained. Requirements: Minimum of 5 GCSEs (grades A to C) including Mathematics, English More ❯