15 of 15 Contract Service Management Jobs in the South East

support the delivery of critical Defence services within a secure MOD environment. This is an excellent opportunity for someone with a strong background in Service Management who also has a solid understanding of technical infrastructure . You'll play a key role in ensuring demand is effectively forecast … prioritised, and aligned with available resources and service capability across a complex, business-critical environment. Working from either Hampshire or Corsham, you'll collaborate with technical teams, delivery managers, service owners, and Defence stakeholders to ensure services remain resilient, scalable, and aligned with operational priorities. The Role ...

client, a specialist organisation within the defence and security sector, is seeking a DV-cleared Service Delivery Manager for a contract opportunity. The role will oversee end-to-end service delivery, manage customer relationships and ensure that operational, commercial and technical requirements are met to a high standard. … Responsibilities: Act as the main point of contact for service-related matters, building strong relationships with customers and resolving issues promptly. Take ownership of customer requests, incidents and get-well plans through to resolution, providing regular updates and supporting post-incident reviews. Ensure all incidents and service requests ...

Service Desk Analyst Southampton/Portsmouth SC Cleared £300-£350 We are seeking an SC Cleared Service Desk Analyst to join a high-profile Defence programme, providing critical IT support within a secure and fast-paced environment. This role is ideal for candidates with experience in Service Desk, Helpdesk, or 1st/2nd Line Support positions who are passionate about delivering exceptional customer service and resolving technical issues efficiently. Key Responsibilities Provide first-line technical support to users via phone, email, and ITSM tools. Log, triage, investigate, and resolve incidents and service requests. Escalate ...

Service Desk Analyst Duration: 12 months expected Location: 5 days a week in Hursley Clearance: SC is required Rate: £318 per day inside IR35 - Umbrella Experience in a Service Desk, Help Desk, or customer support environment. Excellent customer service and communication skills. Strong troubleshooting and problem-solving … abilities. Experience using an IT Service Management (ITSM) tool. Ability to prioritise workload and manage multiple tasks. Good written and verbal communication skills. Strong attention to detail and organisational skills. Ability to work effectively both independently and as part of a team. Nice to have skills: Knowledge ...

CMDB Application Developer & Reporting Specialist to support a major Defence customer by developing and maintaining a centralised CMDB solution that underpins critical IT Service Management and Digital Workplace services. You will be responsible for building and improving CMDB applications, automating data collection, integrating multiple technology sources, and delivering … insightful dashboards and KPI reporting. The role will play a vital part in improving service visibility, governance, operational performance, and decision-making across secure and complex environments. Key Responsibilities Design, develop and maintain CMDB applications and workflows. Create user-friendly interfaces for Configuration Item (CI) management. Integrate infrastructure, asset ...

Title: DV Cleared Service Architect Location: Basingstoke Duration: Until 31/05/2027 Rate: 750 per day via an approved umbrella company Must be willing and eligible to go through the DV Clearance process Our client, a leading organisation in the IT services sector, is hiring … reputable company to bring on board an experienced Service Architect to join their dynamic team in Basingstoke. This is an exciting opportunity to contribute to high-profile projects, ensuring seamless service delivery and operational excellence. What you'll be doing: Lead the design ...

experienced M365 Transition Engineer to support a high-profile Defence programme, working within a busy operational support environment. This role is centred around service stabilisation, knowledge transfer, mentoring, and capability uplift , helping to strengthen 2nd Line support functions while improving Microsoft 365 service performance across a complex … resolve incidents effectively and efficiently. This is an excellent opportunity for an experienced M365 professional who enjoys combining technical expertise with mentoring and service improvement activities. Key Responsibilities Provide specialist support for complex Microsoft 365 incidents, requests, and operational issues. Increase 2nd Line support throughput and technical capability. Improve ...

delivery aspects of the digital estate throughout its lifecycle, including the development, migration, enhancement, deployment, and retirement of services across the following areas: - Service Management - Service Deployment and Release - System Implementation Establish and document technical requirements for the client's digital platforms, including systems operating within highly ...

Saab locations. Key Responsibilities Provide day-to-day operational support for on-premises VMware environments, including virtual machines, hosts, clusters, storage connectivity, and associated management platforms. Monitor and maintain server, storage, network, wireless, cloud, and infrastructure services to support availability, performance, resilience, and security. Assist with the administration … agreed scope of the role. Administer and support SharePoint sites, permissions, document libraries, and standard configuration requests. Investigate, troubleshoot, and resolve infrastructure incidents, service requests, and technical problems in line with agreed service levels and operational priorities. Maintain accurate infrastructure documentation, asset information, configuration records, operational procedures ...

through multiple channels, while maintaining a strong on-site presence and delivering exceptional face-to-face support. The position focuses on end-user device management, onboarding and offboarding activities, vulnerability remediation, and the maintenance of audiovisual equipment and stock levels. Responsibilities Triage, troubleshoot, and resolve incidents and change requests … raised in person, by walk-in, email, phone, Teams messaging, or via ServiceNow tickets submitted by the Service Desk or through the self-service portal. Provide highly visible, face-to-face desktop support to staff, ensuring a professional and customer-focused service at all times. Diagnose laptop ...

critical part in maintaining the configuration of IT based processing systems to the optimum operational and test specific standards. Reporting to the Sustainment Service Desk Manager and LMSOC Technical Manager , The Software Configuration Analyst will be responsible for but not limited to supporting, execution and automation of software deployments … production environments, ensuring accurate, timely, and fault-free configuration and software deployments. Monitor mission-critical applications and services, analyse performance trends, investigate service degradation, and troubleshoot application and configuration issues. Support development and integration activities, including defect management, performance trials, system validation, and agile sprint release deployments. Work ...

technical background who is proactive, analytical and committed to delivering excellent service. You should ideally have: Strong experience in application delivery, technical support and service improvement. Experience with NEC solutions is desirable but not essential. Experience with Microsoft 365 technologies, including Teams, SharePoint and Power Platform. Experience developing … business applications. Knowledge of server administration, troubleshooting, maintenance and performance monitoring. Experience working within hybrid infrastructure environments. A strong understanding of system integrations, data management and connectivity. Experience leading technical work streams or projects. The ability to communicate effectively with stakeholders at all levels. Knowledge of ITIL, service ...

Project Delivery to take the lead on a growing portfolio of technology and consulting projects, while building and developing a high-performing Project Management function. This is a role for someone who enjoys being at the heart of delivery - bringing people together, solving problems, building strong client relationships … more. The opportunity Reporting directly to the CEO, you'll have ownership of project delivery across the portfolio, leading and developing the Project Management team and ensuring projects consistently deliver the outcomes expected by both clients and the business. You'll be the person who brings together people, process ...

Engineering & Cloud Migrations Implement network designs provided by Global Network Architecture teams. Execute enterprise rollouts for Software-Defined WAN (SD-WAN) and Secure Access Service Edge (SASE) architecture. 4. Network Security & Compliance Execute lifecycle patching, firmware updates, and vulnerability remediation across all network hardware. Conduct automated and manual configuration … governance, compliance, and ITIL frameworks. Preferred Certifications Networking: Cisco Certified Network Associate (CCNA), CompTIA Network+, or Aruba Certified Switching Associate (ASCA). IT Service Management: ITIL Foundation Certification in IT Service Management. Benefits Competitive salary Hybrid working Rentokil Initial Reward Scheme 23 days holiday, plus 8 bank ...

Field Service IT Technician FULL UK DRIVING LICENSE AND CAR ESSENTIAL Are you a hands-on IT professional with strong hardware expertise and experience supporting HP equipment? We are looking for a skilled and customer-focused Field Service IT Technician to cover Reading, Basingstoke and surrounding locations down … Bristol. This is a varied, hands-on role providing both on-site and remote technical support within a managed service environment. We need candidates with strong experience working with HP laptops, desktops and associated hardware, and ideally someone who has completed HP technical training or holds relevant HP certifications ...