16 of 16 Contract Service Management Jobs in the South East

Service Architect Overview - Service Architect We are seeking an experienced Service Architect to join a dynamic team delivering innovative IT services. As a Service Architect , you will play a key role in designing and transitioning services into live operations, ensuring stability, efficiency, and value for customers. Responsibilities - Service Architect Lead the design of services for … projects of varying complexity and value. Develop end-to-end service designs aligned to customer needs. Define SLAs, KPIs, pricing models, and underpinning contracts. Carry out impact assessments and design future operating models. Produce service documentation and operational support requirements. Identify and manage service-related risks, exclusions, and constraints. Specify early life support requirements and ensure smooth … transitions. Contribute to process and tooling design and integration. Provide oversight and guidance to staff implementing service artefacts. Influence solution design to maximise service stability and efficiency. Skills and Experience - Service Architect Strong knowledge of service management concepts and supply chains. Proven experience in operating model design for major IT systems. Ability to create clear More ❯

Service Delivery Architect | Consultancy | £600-£700 (IIR35) | Remote (Occasional client visits) | 6-12 months Our client is looking or a Service Delivery Architect to join the team on an exciting project. You'll play a key role in ensuring the successful design and delivery of IT services and solutions for our client. You will work closely with cross … functional teams, manage stakeholder expectations, and drive the seamless implementation of new services. Your expertise will be instrumental in shaping the delivery strategy, optimising service performance, and ensuring outcomes align with the client's business needs. Key Responsibilities: Design and deliver service architecture solutions, ensuring they meet business requirements and are delivered on time, within budget, and to … the highest quality. Collaborate with business, technical, and operational teams to create and maintain scalable, secure, and resilient service architectures. Work closely with stakeholders to gather requirements and translate them into technical specifications. Provide leadership and guidance on the adoption of best practices and frameworks for service delivery. Ensure compliance with relevant regulations, standards, and policies throughout service More ❯

Apply online only), 4 off . Rate: up to £184 p/d Umbrella inside IR35 Clearance required: Active SC Clearance is essential. Role purpose/summary Support the management and delivery of cloud hosting and technology services, ensuring reliability and scalability. Assist in defining and implementing service strategies aligned with business and IT objectives. Participate in incident … problem, and change management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Contribute to continuous improvement initiatives to enhance service efficiency and effectiveness. Conduct risk assessments and support mitigation strategies for cloud and technology operations. Work with technical teams to ensure best practices are followed in cloud hosting … and infrastructure management. Monitor service performance metrics and report on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Key Skills/requirements Experience in cloud hosting, IT service management, or technology operations. Familiarity with cloud platforms such as AWS, Azure, or Google Cloud. Strong analytical and problem-solving skills. Ability to collaborate More ❯

the ServiceNow Developer position is for 12-months with potential to extend, operating inside IR35. Security Clearance: Security Check ("SC Clearance") This role is inside IR35 - Due to the service of the role, it will now be based on an Umbrella solution. Essential experience required: ServiceNow Certified System Administrator (CSA) certification or equivalent experience. Proficient in scripting (JavaScript, Glide … methods (REST/SOAP). Demonstrable recent, practical development experience , not just solution design or consultancy oversight. Strong ITSM development experience (e.g., incident, change, problem, catalogue, workflows, scripting) Event Management (ITOM) or Scoped application development Delivered customisation, scripting, integrations, and technical problem-solving directly , rather than relying on managed suppliers Provide specific technical examples of what you have built … sessions and peer reviews. Desirable: ServiceNow Certified Application Developer (CAD) or relevant module-specific certifications (e.g., ITSM, ITOM) are a plus. Relevant qualifications in ITIL or Agile methodologies. Customer Service Management (CSM)/Application Portfolio Management (APM)/Security Incident Response (SIR) experience Previous delivery experience with integrations such as GitHub, or Entra ID. Understanding of security More ❯

and standards. Key Responsibilities Deploy, configure, and support end-user hardware: PCs, laptops, mobile devices, printers, and peripherals. Install and support operating systems and productivity software. Adhere to IT Service Management (ITSM) processes including asset, change, incident, request, problem, and project management to meet service levels. Provide on-site IT support and assist in resolving broader … cybersecurity principles Soft Skills: Strong troubleshooting and problem-solving ability Ability to adapt to complex, fast-moving IT environments Knowledge of ITSM processes: Asset, Incident, Request, Problem, and Change Management More ❯

Job Title: AV Service Engineer Location: Pay: £200.00 - £250.00 per day (depending on experience) Type: Freelance/Contract An established AV integration company is seeking an experienced Freelance AV Service Engineer to support service, maintenance, and troubleshooting activities across a range of corporate clients. This freelance role offers regular work on a day-rate basis, attending client … Responsibilities: Diagnosing and repairing faults across a range of AV systems, including displays, video conferencing systems, audio setups, and control systems Performing routine preventative maintenance and system checks Completing service reports and communicating findings clearly to the service management team Providing remote support when required Liaising with clients professionally to minimise downtime and ensure satisfaction Updating firmware … and system configurations as needed Requirements: Proven experience as an AV Service Engineer within corporate environments Strong fault-finding skills across AV systems (Crestron, Extron, Biamp, Cisco, Microsoft Teams Rooms, etc.) Ability to work independently, efficiently, and professionally on client sites Full set of tools and PPE ECS/CSCS certification (preferred) Full UK driving licence and own reliable More ❯

are accrued for PAYE contractors and they get 28days to start off with which increases to 33days after 12weeks. About the Role: We are seeking a dynamic and experienced Service Delivery Lead to provide day to day management and support to the IT Operations & Service team . The ideal candidate will have a strong background in Operations … management, supplier management, end user support services, and infrastructure, with the ability to provide leadership and guidance to internal, external teams, and strategic partners What we are looking for in skills and experience The ideal candidate will have a proven track record in managing best-in-class operations and be able to handle high-stakes operational challenges while … delivering reliable, highly resilient, and available service in a fast-paced environment. Key Responsibilities Support day-to-day IT operations across infrastructure, networks, cloud services, and end-user support. Manage MSP relationships, ensuring performance while identifying opportunities to in-source key functions. Ensure service quality through effective incident, problem, and change management (aligned to ITIL). Governance More ❯

support Analyst, M365, AD, Intune, Desktop, 2nd Line IT/Technology support analyst required for a leading finance business based in central London. You will be responsible for Customer Service Experience to internal users of IT and Tech support services across a global user base. Responsibilities include 2nd line desktop support and general management of business impacting and … prioritised incidents. The successful candidate will be the face of Service Management at the London Tech Zone and a successful communicator of incidents and customer experience between IT and internal customers. You will support office based and home working end users. In addition, the role involves regular interaction with, and management of tickets raised with the 3rd … on site. General responsibilities: Supporting office-based and home worker technologies 2nd line M365 and Teams support including usability queries Laptop & smartphone setup for new joiners Governance and good management of Networking rooms and cabling Support for Company and BYOD smartphones, Android and iOS Key escalation point for incidents, request and customer experience including Problem and Incident Management More ❯

Our client, a London Borough is seeking a Programme Manager with the following skills and experience; Programme Leadership – Develop, implement, and oversee programme management frameworks including business cases, initiation documents, project plans, risk/issue logs, and reporting to ensure delivery of outcomes and benefits. Strategic Planning & Compliance – Scope and specify projects to meet organisational, statutory, and community requirements … of-living initiatives for local residents. Employment & Training Initiatives – Lead delivery of employment and training services, including hubs, apprenticeships, work placements, and partnerships with employers and training providers. Asset & Service Management – Oversee the operation and strategic use of community assets (e.g., centres, hubs), maximising social value, volunteering opportunities, and resident capacity building. Partnership Development – Forge and maintain relationships … opportunities and resources for residents. Circular Economy & Sustainability – Lead design, implementation, and evaluation of circular economy initiatives supporting estate decarbonisation, local SME growth, and green skills employment. Financial & Performance Management – Ensure effective programme monitoring, evaluation, and reporting of outcomes, demonstrating financial stewardship and social impact delivery. Leadership & Governance – Support the Head of Service in team coordination, organisational change More ❯

professional experience as a ServiceNow Developer Strong JavaScript, Glide API, and ServiceNow development tooling Experience creating workflows, client scripts, UI policies, and business rules Understanding of ITIL processes and service management principles Familiarity with REST/SOAP APIs, IntegrationHub, and MID Servers Excellent problem-solving and communication skills Active SC clearance required Desirable: ServiceNow CSA certification, CIS certifications More ❯

and nightshifts are 1900 - 0700. Rate: up to £322 p/d Umbrella inside IR35 Clearance required: Active SC Clearance is required Role purpose/summary Lead the management and delivery of cloud hosting and technology services, ensuring reliability and scalability. Define and implement service strategies aligned with business and IT objectives. Oversee incident, problem, and change management processes to maintain service stability. Collaborate with stakeholders to ensure service expectations and SLAs are met. Drive continuous improvement initiatives to enhance service efficiency and effectiveness. Manage risk assessments and mitigation strategies for cloud and technology operations. Provide leadership and guidance to technical teams, ensuring best practices are followed. Monitor service performance metrics and report … on key operational insights. Ensure compliance with security standards, governance policies, and regulatory requirements. Key Skills/requirements Strong experience in managed services, cloud hosting, and IT service management. Expertise in cloud platforms such as AWS, Azure, or Google Cloud. Excellent stakeholder engagement and communication skills. Ability to analyze service performance and implement improvement strategies. Experience in leading More ❯

network infrastructure across the client's site. This role will act as a key point of contact between tenant businesses, internal operations, and third-party IT providers, ensuring smooth service delivery and strategic alignment of digital infrastructure. Key Responsibilities Serve as the primary liaison for tenants on IT network-related matters Coordinate service delivery with external IT contractors … and internal teams Manage network access and provisioning for new and existing tenants Support incident response and troubleshoot connectivity issues Monitor network performance and escalate issues where necessary Ensure service level agreements are met and maintain strong relationships with providers Contribute to planning for network upgrades and cybersecurity improvements Maintain accurate documentation of network configurations and service records … Communicate clearly with stakeholders regarding planned works or disruptions Support IT requirements for tenant onboarding, departures, and relocations Essential: Proven experience in IT coordination or network management Strong technical understanding of networking equipment (e.g., Extreme, Aruba, Palo Alto, Mitel) Knowledge of wired/wireless networks, telephony, firewalls, and related technologies Excellent communication and stakeholder engagement skills Ability to manage More ❯

high-profile user community. You'll play a key role in maintaining and troubleshooting secure infrastructure, engaging directly with customers and stakeholders, and handling technical escalations via the IT Service Management Toolset. Key Responsibilities: Provide 3rd line network support to a secure, mission-critical environment Monitor Event Management tooling, triage alerts, and escalate where necessary Engage with … internal teams, customers, and stakeholders on issue resolution Contribute to service improvement and documentation upkeep Shift patterns are 07:00-15:00 and 11:00-19:00 Technical Requirements: VCenter NSX-T Cisco Firepower Management Centre Cisco IOS Cisco ISE Juniper Switches & JUNOS SolarWinds Active Directory Windows Servers More ❯

be working closely with Product Owners, stakeholders, and delivery teams to ensure efficient delivery, continuous improvement, and alignment with business priorities. Responsibilities: Support and coach Product Owners in backlog management and prioritisation. Translate product vision into actionable tasks and roadmaps. Identify opportunities for UI/UX optimisation and integrate user feedback. Ensure requirements are well-documented and understood by … delivery teams. Collaborate with delivery managers and technical leads to ensure smooth product releases. Support incident resolution within a service management framework. Ensure product processes align with established governance frameworks. Requirements: Proven experience in product management, business analysis, or project delivery. Strong skills in backlog ownership, stakeholder engagement, and delivery alignment. Experience in the energy, utilities, or More ❯

Support the security incident response Communicate regularly with customer line manager to update on task progress Hold monthly 1:1 meetings with line manager and bi-weekly meetings with service management team IT Security Coordinator Ideal Candidate: 2 - 3 years of experience in the coordination Experience in IT security administration such as documentation, audit and incident evidence collections … and Windows and Anti-Virus log review General IT system knowledge in Windows AD Experience with MS365 as a user Task management and tracking issues Business level fluency in English Flexible working ethic to meet customer's expectation ** All applicants for the IT Security Coordinator must have the right to work in the country as the Company is not More ❯

Service Delivery Lead- Insurance We are currently recruiting for a Service Delivery Lead to join one of our Insurance clients on a 6-month contract. Inside IR35 Hybrid- 2 days in the London office. Responsibilities: Significant experience in IT operations, with experience in hybrid in-house/MSP environments. Experience in a startup/scale up environment Strong … knowledge of infrastructure, networking, cloud platforms (Azure), and IT service management. Proven ability to manage MSPs and lead transitions to internal teams. Familiarity with ITIL, DevOps CASM;. Strong experience of working in Agile environments and practices. Experience of running Process maturity frameworks, audits, and improvements using industry best practice such as CMM, and ITSM Maturity models. Results driven More ❯