16 of 16 Contract Service Delivery Jobs in the South West

CK Group are recruiting for a IT Service Delivery Analyst to join a global healthcare provider to hospitals, clinics and homes in Swindon on a contract basis for 12 months initially. Salary: £15.38 - £17.43 per hour PAYE IT Service Delivery Analyst Role: Responsible for direct technical End User support, addressing hardware, software, & 1st level network issues … around the world live better and healthier lives. Location: This role is based at our clients site in Swindon. Apply: For more information, or to apply for this IT Service Delivery Analyst please contact the Key Accounts Team on (phone number removed) or email (url removed). Please quote reference (Apply online only). It is essential that … applicants hold entitlement to work in the UK Please note: This role may be subject to a satisfactory basic Disclosure and Barring Service (DBS) check. INDKA More ❯

Umbrella Engagement - 6 months - On site 1-2 days per week in Somerset. Remote rest of the week. On behalf of our client we are looking for an outstanding Service Delivery/Service Manager to help continue to deliver an Outstanding IT Service to its Clients. The ideal candidate will be customer centric and have a … tack record of delivering a quality service to agreed SLA's and OLAs. Any experience around Service Improvement would be helpful but essential. Must have outstanding Communication and Stakeholder skills. ITIL Accreditations would be nice but again not essential. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community More ❯

+ PC Build, Desktop Support to 2nd Line Level + Windows 11 Day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, whilst minimising disruption and providing first-class customer service. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client. Adhering to technical … standards, service delivery processes and ensuring service delivery is both cost effective and efficient Provide 1 st and 2nd Line support for Incidents and Catalog requests Desktop/Laptop/VDI - build, configuration, and deployment to end users PABX administration and support. Supporting Win11 issues, Hardware, Testing capability Assist with software installation/deployment Software and More ❯

experience +Previous PC Build or Deskside experience with Windows 11 +SC clearance Day-to-day activities will include resolving a wide variety of desktop software and hardware incidents and service requests, whilst minimising disruption and providing first-class customer service. Primary role requirements: Responsible for maintaining and promoting highest level of service to the client. Adhering to technical … standards, service delivery processes and ensuring service delivery is both cost effective and efficient Provide 1 st and 2nd Line support for Incidents and Catalog requests Desktop/Laptop/VDI - build, configuration, and deployment to end users PABX administration and support. Supporting Win11 issues, Hardware, Testing capability Assist with software installation/deployment Software and More ❯

term contract for an initial 6-month period with likely extension.The successful candidate will have a track record of leading IT services teams, achieving KPIs and SLAs and managing service improvements resulting in a first-class customer experience. Responsibilities Lead and manage a team of 5-7 engineers to deliver the required contractually compliant service to the customer … s) Lead Daily calls with support team to ensure issues are identified and managed appropriately Engage with client service managers and customer stakeholders to ensure service is running smoothly Use reporting to understand data and performance indicators to drive service improvement Use data and key relationships to forecast future resource requirements Work with client to ensure resources … and skill levels are fit for purpose Work with the service delivery lead, other service team leaders and internal operational teams Identify, record and manage issues to improve processes and service Manage escalations and engage appropriate teams through to successful resolution Manage formal complaints and dissatisfied users Suggest and support new processes, changes to process and More ❯

Rate: £400.00 per day Job Ref: (phone number removed) Job Responsibilities Support the council’s efficiency and reorganisation programme by undertaking business process re-engineering to transform customer-facing service delivery and recommend improvements based on various data sources. Lead the M365 strategy, delivering deployment phases of Power Apps, and implement a programme of business process reengineering across … services. Plan and lead business analysis activities within specific projects, ensuring high-quality deliverables and mentoring other managers and analysts. Provide senior-level business analysis and recommendations, facilitate project delivery, and mentor other business managers and analysts. Act as an ambassador for digital services, lead the M365 tribe leaders learning programme, and deliver a phased plan for the deployment … of M365 Power Apps. Contribute to the development of the corporate digital transformation programme. Develop and design business improvement initiatives to create efficiencies and challenge existing service delivery through business process re-engineering. Work with all services to understand demand and enable digital service provision in line with the Digital Transformation strategy. Provide corporate and service More ❯

Service Desk Manager 12 Month Contract Location: Gloucester (Onsite Full Time) Rate: £300 - £350 per day (Inside IR35) We are looking to recruit a Service Desk Manager on an initial 12 month contract for a technology driven public sector organisation based in Gloucester. This is an excellent opportunity for an experienced IT Service Desk/Helpdesk Manager … seeking a role that will contribute to real change in the community. The Service Desk Manager is responsible for leading and managing the ICT Service Desk team, ensuring delivery of high-quality support services and customer satisfaction. The role oversees incident and request handling, drives service improvements, and maintains documentation, policies, and procedures. The manager will … also support service transition, financial planning, and liaise with internal teams and third-party suppliers. Key Responsibilities Lead, support, mentor, and develop the Service Desk team to deliver effective customer support. Oversee daily operations, manage high-priority incidents, and ensure timely resolution of requests. Develop and monitor service desk KPIs and SLAs; provide regular performance reports. Maintain More ❯

seeking a DV-cleared Application Support Engineer to join our client's on-site team in the Cheltenham area. You will help maintain and support a managed cross-domain service, leveraging a broad range of technologies. The role focuses on site reliability engineering practices to ensure service resilience, continuous improvement, and operational excellence. Location: Cheltenham, Gloucestershire Area (on … Maven and Cypress. Deploy and configure services using Terraform and Ansible across OpenShift, RHEL/CentOS, and Docker. Configure and integrate third-party software and appliances. Monitoring & Verification Track service performance and availability using Influx and Grafana. Configure alerts to detect issues before they escalate. Analyse logs and investigate anomalies in system behaviour. Support & Troubleshooting Provide 2nd/3rd … line support, resolving issues and answering business queries. Manage incidents, escalate problems, and conduct root cause analysis. Implement proactive changes to improve service stability. Maintenance Automate tasks to reduce manual workload. Conduct OS health checks, patching, and database housekeeping. Support multi-site data centre operations. Key Skills Experience in a managed service environment with strong service delivery More ❯

minimum and you will be sponsored to attain your DV Overview - Junior Incident Manager We are seeking an experienced Junior Incident Manager to join a busy and fast-paced service delivery team. This role is ideal for someone who thrives on solving problems, supporting users, and ensuring high-quality IT services. As a Junior Incident Manager , you will … play a key role in managing incidents, maintaining processes, and delivering excellent service to a wide user base. Responsibilities - Junior Incident Manager Manage and maintain service desk jobs tickets, ensuring timely responses and escalations. Perform daily checklists, reporting any issues or risks to management. Handle account management tasks, including user provisioning and permissions. Manage incidents within the system … environment and across designated boundaries. Proactively suggest improvements to processes and procedures. Support continual service improvement initiatives. Produce and distribute management information from service management tools. Skills and Experience - Junior Incident Manager ITIL v3 Foundation certification (minimum). IT service desk background with experience in ITSM tooling such as Remedy is preferred Experience of any ticketing system More ❯

knowledge in ServiceNow Admin, ServiceNow Developer, Python, JavaScript. The ServiceNow Automation Analyst is responsible for analyzing, designing, developing, and implementing automation solutions within the ServiceNow platform to improve IT service delivery, operational efficiency, and user experience. This role focuses on leveraging ServiceNow capabilities such as workflows, integrations, and orchestration tools to automate business processes and reduce manual effort. More ❯

IT Service Desk Manager - Inside IR35 - 3-6 months SC Security Clearance required £290-£310/Day Umbrella rate Gloucestershire Based An exciting opportunity has arisen for an experienced Service Helpdesk Manager to lead a dynamic ICT Service Desk team. This role is ideal for someone passionate about delivering high-quality technical support and driving continuous improvement … in service delivery. The successful candidate will be responsible for managing day-to-day operations, ensuring service excellence, and fostering a high-performing team culture. Key Responsibilities Lead and manage the ICT Service Desk team, providing guidance, coaching, and performance management. Oversee the handling of incidents and service requests, ensuring timely resolution and customer satisfaction. Monitor … and report on service desk performance metrics, including SLAs and KPIs. Develop and maintain service desk processes and documentation to ensure consistency and compliance. Drive service improvement initiatives based on performance data and user feedback. Collaborate with technical teams and stakeholders to resolve complex issues and support service transitions. Manage the out-of-hours support rota More ❯

Service Helpdesk Manager (Contract) SC Security Clearance Inside IR35 £290-£310/Day Umbrella rate Gloucestershire Based An exciting opportunity has arisen for an experienced Service Helpdesk Manager to lead a dynamic ICT Service Desk team. This role is ideal for someone passionate about delivering high-quality technical support and driving continuous improvement in service delivery. … The successful candidate will be responsible for managing day-to-day operations, ensuring service excellence, and fostering a high-performing team culture. Key Responsibilities Lead and manage the ICT Service Desk team, providing guidance, coaching, and performance management. Oversee the handling of incidents and service requests, ensuring timely resolution and customer satisfaction. Monitor and report on service desk performance metrics, including SLAs and KPIs. Develop and maintain service desk processes and documentation to ensure consistency and compliance. Drive service improvement initiatives based on performance data and user feedback. Collaborate with technical teams and stakeholders to resolve complex issues and support service transitions. Manage the out-of-hours support rota and ensure appropriate coverage More ❯

We're looking for a PMO Analyst to join a growing Service Support Office (SSO) within a major Defence organisation. This team acts as an evolved PMO function, supporting the performance, governance, and monitoring of large-scale, in-service IT and transformation projects. Rate - TBC Duration - 36 Months Location - Corsham Responsibilities Supporting programme and project governance activities across … a major defence portfolio Monitoring performance and reporting metrics for in-service delivery Assisting in the management of risks, issues, dependencies, and change control Producing reports, dashboards, and updates for senior stakeholders Helping to embed best practice PMO processes across the team Supporting continuous improvement within the Service Support Office Key Requirements 2-5 years' experience in … a PMO, project support, or analyst role Familiarity with IT Service Management and/or major government or defence programmes Strong communication and stakeholder engagement skills Proficiency in reporting tools (e.g., Excel, Power BI, or similar) A proactive and detail-oriented approach to problem-solving Reasonable Adjustments: Respect and equality are core values to us. We are proud of More ❯

incidents in a timely manner Monitoring system performance to ensure optimal operation and identifying areas for improvement Collaborating with first line support and other IT teams to ensure seamless service delivery Assisting in the deployment and maintenance of IT infrastructure and software Implementing security measures and ensuring compliance with established procedures Maintaining accurate documentation of issues and solutions … Providing technical guidance and mentorship to junior team members Participating in continuous improvement initiatives to enhance IT service quality Job Requirements: Experience in an IT support role, with a particular focus on second line support Strong analytical and problem-solving skills Understanding of IT infrastructure, including networks, servers, and software applications Excellent communication skills for effective liaison with internal … and external stakeholders Proficiency in using IT support software and tools Attention to detail and commitment to delivering high-quality service Ability to work effectively both independently and as part of a team Candidates will be required to go through a baseline security clearance check before starting. This can take up to 4+ weeks. The successful applicant will be More ❯

incidents in a timely manner Monitoring system performance to ensure optimal operation and identifying areas for improvement Collaborating with first line support and other IT teams to ensure seamless service delivery Assisting in the deployment and maintenance of IT infrastructure and software Implementing security measures and ensuring compliance with established procedures Maintaining accurate documentation of issues and solutions … Providing technical guidance and mentorship to junior team members Participating in continuous improvement initiatives to enhance IT service quality Job Requirements: Experience in an IT support role, with a particular focus on second line support Strong analytical and problem-solving skills Understanding of IT infrastructure, including networks, servers, and software applications Excellent communication skills for effective liaison with internal … and external stakeholders Proficiency in using IT support software and tools Attention to detail and commitment to delivering high-quality service Ability to work effectively both independently and as part of a team Candidates will be required to go through a baseline security clearance check before starting. This can take up to 4+ weeks. The successful applicant will be More ❯

drive process excellence and team development within a fast-paced, purpose-driven organisation.What You'll Be Doing Lead and manage the Accounts Payable team, ensuring efficient and customer-focused service delivery. Oversee the full Purchase to Pay (P2P) process, ensuring compliance and timely supplier payments. Enforce the 'No PO No Pay' policy and improve straight-through processing rates. Maintain … Outlook, and Word. Previous line management experience. What you'll get in return Discretionary annual bonus 25 days' holiday + holiday buying scheme Additional 5 days' holiday for long service Generous pension scheme A collaborative, inclusive culture with opportunities for growth What you need to do now If you're interested in this role, click 'apply now' to forward More ❯