16 of 16 Contract Service Management Jobs in the South West

current/active) The opportunity Lead a high-performing field services team delivering exceptional end-user IT services for a major public sector customer. You'll drive SLA attainment, service improvement, and a consistently excellent user experience while coaching a team of 5-7 engineers and collaborating closely with service managers and operational stakeholders. What you'll do … engineers to deliver a contractually compliant, customer-focused service. Run daily stand-ups to surface risks/issues early and manage them through to resolution. Partner with service managers & customer stakeholders to keep operations smooth and transparent. Use data & reporting (KPIs/SLAs, trends, performance indicators) to drive continuous improvement. Forecast resources & skills using demand data and key relationships … align with the Technical Resource Group (TRG) to keep capability fit for purpose. Collaborate across delivery with the service delivery lead, peer team leaders, and internal ops teams. Own escalations & complaints, coordinating the right teams and seeing issues through to closure. Evolve processes -propose and support changes that improve service quality and user experience. Ensure policy adherence to More ❯

current/active) The opportunity Lead a high-performing field services team delivering exceptional end-user IT services for a major public sector customer. You'll drive SLA attainment, service improvement, and a consistently excellent user experience while coaching a team of 5-7 engineers and collaborating closely with service managers and operational stakeholders. What you'll do … engineers to deliver a contractually compliant, customer-focused service. Run daily stand-ups to surface risks/issues early and manage them through to resolution. Partner with service managers & customer stakeholders to keep operations smooth and transparent. Use data & reporting (KPIs/SLAs, trends, performance indicators) to drive continuous improvement. Forecast resources & skills using demand data and key relationships … align with the Technical Resource Group (TRG) to keep capability fit for purpose. Collaborate across delivery with the service delivery lead, peer team leaders, and internal ops teams. Own escalations & complaints, coordinating the right teams and seeing issues through to closure. Evolve processes -propose and support changes that improve service quality and user experience. Ensure policy adherence to More ❯

Job Title: DV Cleared Service Desk Analyst. Location: Corsham Duration: 6 months with possible extension Rate: Up to 450 per day via an approved umbrella company Brief overview on the role/project: The Service Desk Analyst services shall be responsible for the following Manage and maintain Service Desk jobs assigned by Service Desk Manager Respond … to calls routed to the Level 4 Service Desk as swiftly as possible, as per the priorities directed by the system authority and directed under DDP150, ensuring compliance with policies and procedures, and escalating all breaches as necessary to the Service Desk Manager To perform and complete the daily check list and report any issues to the Service Desk Manager Proactively reporting any potential improvements in processes or procedures to the Service Desk Manager/Operations Management Report any potential security risks using the directed authority processes as soon as possible Conduct account management and processing in line with authority access management procedures particularly focused on application or permissions for Base Skype Managing More ❯

Service Desk Analyst - Must have an Active DV Clearance Overview - Service Desk Analyst We are seeking an experienced Service Desk Analyst to join a busy and fast-paced service delivery team. This role is ideal for someone who thrives on solving problems, supporting users, and ensuring high-quality IT services. As a Service Desk Analyst … you will play a key role in managing incidents, maintaining processes, and delivering excellent service to a wide user base. Responsibilities - Service Desk Analyst Manage and maintain service desk jobs, ensuring timely responses and escalations. Perform daily checklists, reporting any issues or risks to management. Handle account management tasks, including user provisioning and permissions. Manage incidents … within the system environment and across designated boundaries. Proactively suggest improvements to processes and procedures. Support continual service improvement initiatives. Produce and distribute management information from service management tools. Skills and Experience - Service Desk Analyst ITIL v3 Foundation certification (minimum). Strong IT service desk background with experience in ITSM tooling such as Remedy. More ❯

IT Service Desk Manager - Inside IR35 - 3-6 months SC Security Clearance required £290-£310/Day Umbrella rate Gloucestershire Based An exciting opportunity has arisen for an experienced Service Helpdesk Manager to lead a dynamic ICT Service Desk team. This role is ideal for someone passionate about delivering high-quality technical support and driving continuous improvement … in service delivery. The successful candidate will be responsible for managing day-to-day operations, ensuring service excellence, and fostering a high-performing team culture. Key Responsibilities Lead and manage the ICT Service Desk team, providing guidance, coaching, and performance management. Oversee the handling of incidents and service requests, ensuring timely resolution and customer satisfaction. Monitor … and report on service desk performance metrics, including SLAs and KPIs. Develop and maintain service desk processes and documentation to ensure consistency and compliance. Drive service improvement initiatives based on performance data and user feedback. Collaborate with technical teams and stakeholders to resolve complex issues and support service transitions. Manage the out-of-hours support rota More ❯

Service Helpdesk Manager (Contract) SC Security Clearance Inside IR35 £290-£310/Day Umbrella rate Gloucestershire Based An exciting opportunity has arisen for an experienced Service Helpdesk Manager to lead a dynamic ICT Service Desk team. This role is ideal for someone passionate about delivering high-quality technical support and driving continuous improvement in service delivery. … The successful candidate will be responsible for managing day-to-day operations, ensuring service excellence, and fostering a high-performing team culture. Key Responsibilities Lead and manage the ICT Service Desk team, providing guidance, coaching, and performance management. Oversee the handling of incidents and service requests, ensuring timely resolution and customer satisfaction. Monitor and report on service desk performance metrics, including SLAs and KPIs. Develop and maintain service desk processes and documentation to ensure consistency and compliance. Drive service improvement initiatives based on performance data and user feedback. Collaborate with technical teams and stakeholders to resolve complex issues and support service transitions. Manage the out-of-hours support rota and ensure appropriate coverage More ❯

was founded in 2019 by engineers with a mission to solve complex cross-domain problems for government organisations. Today, we re a trusted consultancy delivering technical excellence and exceptional service to our clients. Our teams operate both remotely and on-site, bringing together expertise, collaboration, and a passion for solving the most demanding challenges. The GRC Project Manager Opportunity … Coordinate internal and external audits and follow up on corrective actions Monitor evolving standards and advise on necessary changes Facilitate risk assessments, update risk registers, and report to senior management Deliver project plans, timelines, and reports for compliance initiatives What You ll Bring: Proven track record as a GRC, Compliance, or IT Project Manager Strong knowledge of ISO27001 (implementation … certification) Hands-on experience leading accreditation or certification programmes Excellent understanding of governance, risk, and compliance frameworks Strong stakeholder management and communication skills Detail-oriented, organised, and able to manage multiple workstreams Desirable: Experience with ISO9001, ISO20000, ISO14005 implementation Knowledge of ITIL frameworks and IT service management Understanding of environmental management & sustainability practices Project management More ❯

was founded in 2019 by engineers with a mission to solve complex cross-domain problems for government organisations. Today, we’re a trusted consultancy delivering technical excellence and exceptional service to our clients. Our teams operate both remotely and on-site, bringing together expertise, collaboration, and a passion for solving the most demanding challenges. The GRC Project Manager Opportunity … Coordinate internal and external audits and follow up on corrective actions Monitor evolving standards and advise on necessary changes Facilitate risk assessments, update risk registers, and report to senior management Deliver project plans, timelines, and reports for compliance initiatives What You’ll Bring: Proven track record as a GRC, Compliance, or IT Project Manager Strong knowledge of ISO27001 (implementation … certification) Hands-on experience leading accreditation or certification programmes Excellent understanding of governance, risk, and compliance frameworks Strong stakeholder management and communication skills Detail-oriented, organised, and able to manage multiple workstreams Desirable: Experience with ISO9001, ISO20000, ISO14005 implementation Knowledge of ITIL frameworks and IT service management Understanding of environmental management & sustainability practices Project management More ❯

was founded in 2019 by engineers with a mission to solve complex cross-domain problems for government organisations. Today, we're a trusted consultancy delivering technical excellence and exceptional service to our clients. Our teams operate both remotely and on-site, bringing together expertise, collaboration, and a passion for solving the most demanding challenges. The GRC Project Manager Opportunity … Coordinate internal and external audits and follow up on corrective actions Monitor evolving standards and advise on necessary changes Facilitate risk assessments, update risk registers, and report to senior management Deliver project plans, timelines, and reports for compliance initiatives What You'll Bring: Proven track record as a GRC, Compliance, or IT Project Manager Strong knowledge of ISO27001 (implementation … certification) Hands-on experience leading accreditation or certification programmes Excellent understanding of governance, risk, and compliance frameworks Strong stakeholder management and communication skills Detail-oriented, organised, and able to manage multiple workstreams Desirable: Experience with ISO9001, ISO20000, ISO14005 implementation Knowledge of ITIL frameworks and IT service management Understanding of environmental management & sustainability practices Project management More ❯

We're looking for a PMO Analyst to join a growing Service Support Office (SSO) within a major Defence organisation. This team acts as an evolved PMO function, supporting the performance, governance, and monitoring of large-scale, in-service IT and transformation projects. Rate - TBC Duration - 36 Months Location - Corsham Responsibilities Supporting programme and project governance activities across … a major defence portfolio Monitoring performance and reporting metrics for in-service delivery Assisting in the management of risks, issues, dependencies, and change control Producing reports, dashboards, and updates for senior stakeholders Helping to embed best practice PMO processes across the team Supporting continuous improvement within the Service Support Office Key Requirements 2-5 years' experience in … a PMO, project support, or analyst role Familiarity with IT Service Management and/or major government or defence programmes Strong communication and stakeholder engagement skills Proficiency in reporting tools (e.g., Excel, Power BI, or similar) A proactive and detail-oriented approach to problem-solving Reasonable Adjustments: Respect and equality are core values to us. We are proud More ❯

a multi-skilled 24/7 Infra Operations team organised by function and focussed on supporting continual improvement. The teams are divided into four core areas providing technical and service management expertise: hosting cloud centre of excellence connectivity central capabilities Services are delivered to internal customers and NHS organisations. The Cloud Centre of Excellence (CCoE) team at NHS … the cloud engineering pillar within the team, responsible for defining and implementing technical landing zones, guardrails and optimised environments to the internal and external organisations. This is a senior management role which will lead and expand the current functions resources, talent and service capabilities. This role is instrumental in helping the NHS deliver on the governments Cloud First … residency. In certain cases, this can be reduced to three years continuous UK residency, with additional overseas checks for the previous two years. Candidates who were posted abroad for service with HM Government, Armed Forces or within a UK government role - will still be considered. Please make sure you meet these requirements before applying for this role. You dont More ❯

solutions with tools such as Python, Ansible, Terraform, and Jenkins. - Automate deployment across server, network, and storage technologies. - Produce and review design artefacts, supporting system testing activities. - Collaborate with Service Management teams to diagnose and resolve issues. Skills required: - Recent hands-on experience creating complex PowerShell automation modules (PowerShell v4+). - Experience with automated deployments across multiple vendors. More ❯

solutions with tools such as Python, Ansible, Terraform, and Jenkins. - Automate deployment across server, network, and storage technologies. - Produce and review design artefacts, supporting system testing activities. - Collaborate with Service Management teams to diagnose and resolve issues. Skills required: - Recent hands-on experience creating complex PowerShell automation modules (PowerShell v4+). - Experience with automated deployments across multiple vendors. More ❯

a multi-skilled 24/7 Infra Operations team organised by function and focussed on supporting continual improvement. The teams are divided into four core areas providing technical and service management expertise: hosting cloud centre of excellence connectivity central capabilities Services are delivered to internal customers and NHS organisations. We are seeking a Technical Consultant - Network Engineer to … include support to existing and new systems and services. The provided support will be at varied levels of scope and complexity, ranging from small changes tracked in our issue management application to managing larger projects involving other team members and stakeholders from other teams. This role will also contribute to internal team projects to support and enhance the existing … residency. In certain cases, this can be reduced to three years continuous UK residency, with additional overseas checks for the previous two years. Candidates who were posted abroad for service with HM Government, Armed Forces or within a UK government role - will still be considered. Please make sure you meet these requirements before applying for this role. You dont More ❯

We are seeking a Performance Lead with a background in managing IT Service Management (ITSM) projects and proven experience supporting the delivery of major defence programmes. Given the MOD C2 grade equivalency, this role would suit someone with approximately 3-5 years' relevant experience , ideally with exposure to complex public sector or defence environments. The successful candidate will … be capable of working in a dynamic and evolving support office structure and will possess strong relationship-building and stakeholder management skills. Rate - £negotaible Duration - April 2027 Location - Wiltshire Clearance - DV Cleared Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from More ❯

software systems used in test and reference environments. These environments directly support deployed live IT systems and are critical to the operations of the Core Engineering, Test, and Live Service Management teams. The role involves working with technologies including VMware, Windows, Linux, and Cisco, and requires hands-on experience in both virtual and physical infrastructure. Key Responsibilities Install More ❯