9 of 9 Contract Service Management Jobs in the South West

function. Operational Support for Station Activities: Provide technical support for station-critical events, including outage preparation and execution, ensuring minimal disruption and rapid issue resolution. IT Incident Resolution and Service Delivery: Address and resolve local IT issues effectively, delivering a broad range of IT services in line with defined Service Level Agreements (SLAs). This includes troubleshooting software … hardware, and networking problems. Asset and Configuration Management: Enforce asset management procedures related to desktop hardware and infrastructure. Maintain accurate records in accordance with the companies ITIL-aligned processes. Required Skills & Experience: Strong knowledge of Microsoft 365, Azure , and Active Directory . Experience with hardware rollouts , desktop/laptop imaging , and network infrastructure upgrades . Familiarity with ITIL … processes and best practices for service management. Capable of delivering 2nd/3rd line support in high-security, highly regulated environments. Competent in networking , including basic switching, routing, and diagnostics. Additional Notes: The role requires a proactive, safety-conscious individual comfortable working on-site at a nuclear facility. Must be capable of working independently, and external vendors, and ensuring More ❯

and documentation using ServiceNow and Azure DevOps. Provide technical guidance on network architecture, troubleshooting, and optimisation throughout the D365 rollout. Monitor and validate network performance to ensure it meets service level agreements (SLAs) and project needs. Support the development of network-related project plans, timelines, and deliverables. Travel to sites as required and flexibility to work outside of standard … Microsoft Azure. Hands-on experience coordinating Wi-Fi surveys and implementing Wi-Fi infrastructure across multiple sites. Familiarity with broadband provisioning and vendor management. Experience using ServiceNow for IT service management and Azure DevOps for work tracking. Excellent organisational skills and the ability to manage multiple activities in parallel. Strong collaboration and stakeholder management skills, including working More ❯

Service Delivery Manager - Service Catalogue and Integration Management - Must have Active SC Clearance Are you a driven and experienced Service Delivery Manager with a focus on Service Catalogue and Integration Management looking for a role where you can make a real impact? Join a team dedicated to supporting UK Military Operations both at home … a dynamic environment, collaborating with the Customer Authority to provide essential Level 3 and Level 4 Technical Engineering , a technical Helpdesk , and Logistics Support , including Obsolescence and Asset Availability Management . You will play a key role in service management for the wider user community. What You'll Be Doing: Overseeing Service Delivery Management to … ensure seamless operations. Building and maintaining strong customer relationships in a highly collaborative environment. Producing internal and external reports to track performance and service improvements. Ensuring contract adherence and governance to meet KPI, SLA, and legal regulatory requirements. Providing technical direction and understanding of customer topology and service infrastructure. Managing and enforcing security processes and procedures to maintain More ❯

solutions firm; we enable organisations to thrive in an age of constant change by building, re-shaping, and optimising workforces. Our Contingent Workforce Solution (CWS) is one of our service offerings; we act as an extension of our clients' recruitment team and provide professional interim and temporary resources. We are looking for an ITIL Service Architect for a … globally respected client who develop cutting-edge technologies that deliver clean, safe and competitive solutions to meet the planet's vital power needs. Purpose of the Role: As ITIL Service Architect you will work with principal stakeholders across the business, design and build operational and service management capability designing services to support critical business functions and services. … As a ITIL Service Architect you will be responsible for: Work with the Service and Operate capability to collaboratively define and oversee the design of services with principal stakeholders. Work closely with individual suppliers and a Matrix supply chain to define services in accordance with business service owners current service and operational portfolio. Ability to plan More ❯

Job summary The Service Transition Analyst is responsible for supporting the smooth introduction of new or changed IT services into the Trust's live environment, with a strong focus on critical 999 IT services. This involves managing structured service transition work packages that ensure services are operationally ready, robust, and aligned with organisational needs. The post holder will … Build and maintain strong relationships across teams, partners, and suppliers to support onboarding. Collaborate on service outcomes, readiness criteria, and Service Catalogue entries. Work with project teams and service owners to capture and deliver service design documents, handovers, and support models. Coordinate and validate service documentation, support materials, known errors, and FAQs. Support and validate … Service Acceptance Criteria before go-live. Review change requests and liaise with CAB to assess, test, and approve transition-related changes. Facilitate project-to-support team handovers and ensure operational readiness. Evaluate third parties involved in transitions and assist in performance reviews. Support CSIP by identifying service transition improvement opportunities. Define/report transition metrics, risks, and improvements. More ❯

due to the secure nature of our clients' work and the project classification levels surrounding this). Overview of Integration, Test and Verification Engineering: The Integration, Test & Verification Engineering service will be responsible for the integration of individual components to create assemblies and subsystems that are tested and verified. Subsystems that comply with the requirements, specifications and environmental conditions … equipment, capturing the subsystem design and integration detail in repeatable plans, reports and verifying using appropriate subsystem test scripts. The resulting subsystems will asset tracked & configuration controlled, with change management applied at all levels, as they are taken forward for systems & platform integration. Service Deliverables: This service will include the production of the following deliverables within the … Design Phase- Demonstrable compliant subsystems; System & subsystem integration plans; System &subsystem test scripts & reports; Asset tracking. Essential skills and experience: In order to deliver this service and the scale of the solution, it is unlikely that any one individual would have all the relevant essential skills and experience. Any individual should therefore have some of the essential specialism experience More ❯

and Business Integrator (BI) providers, ensuring that all partner engagement adheres to agreed policies, processes, and compliance requirements. The role will manage two direct reports, one responsible for vendor management and the other for service transition and hypercare, ensuring effective oversight of both contractual and operational partner relationships. Key responsibilities include access and role management, licence management, GDPR compliance, financial management (including Azure cost control), and oversight of change requests between the programme and the SI. Responsibilities Lead and maintain the overall governance framework for third-party vendors supporting the D365 programme, including SI and BI partners. Manage two direct reports responsible for vendor relationship oversight and service transition/hypercare. Ensure robust access … and role management practices are in place for all partners, in line with internal policies and data security requirements. Oversee licence management processes for all D365 environments and associated platforms, ensuring correct allocation and optimisation of licences. Drive GDPR compliance across all partner activities and ensure data handling is in accordance with regulatory and organisational standards. Manage financial More ❯

is a temporary position until 1st June 2026, there is potential for it to develop into a permanent position. World changing work From science to technology, from meteorology to management, and from planning to communication, our expertise helps us stand out as the authority on weather accuracy and climate prediction. We help individuals, industries and government to make better … to teams and to other architects within the community We operate an on-call roster in Technology to provide 24/7/365 support to respond to operational service requirements. This post may be part of an on-call roster and the postholder would be required to participate in an on-call roster where in operation. Person specification … into secure technical designs (Expert by Nature) Bridging the gap between the technical and non-technical - the ability to translate technical concepts relating to solution architecture, software engineering, delivery management and service management so they are understood by all (Better Together) Providing leadership and governance - supporting continual improvement through effective collaboration and mentoring with teams and architects More ❯

Test and Repair Engineer is responsible for all aspects of the return of suspect equipment from the field allocated to them. This may include updating the history within the Service Management Tool/CMDB, Engineering evaluations, verifying failure modes, dispatching to OEM for repair, where possible undertake in-house repairs, return of items into spare's store/… repair history in the CMDB, functional test and build standard checks, generation of test reports returning serviceable items to spares storage locations • Respond to requests for work from the Service Desk, and Management Team, updating stock and repair history • Goods in-wards receipting and inspection of all items delivered to the business • Ensuring that the allocated Test and … correct build standard of new and returned items • Liaising with the logistics supplier and FSE's to ensure required stock levels are maintained in the field • Interfacing with the Service Desk Agents and the service management tool to accurately record all actions undertaken • Provide comprehensive failure reports detailing the investigation, fault resolution and any follow up work More ❯