Service Management Contracts in the South West

Service Management
England > South West

The following table provides summary statistics for contract job vacancies advertised in the South West with a requirement for Service Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Service Management over the 6 months to 6 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
6 May 2024
Same period 2023 Same period 2022
Rank 35 65 60
Rank change year-on-year +30 -5 -6
Contract jobs citing Service Management 152 125 140
As % of all contract jobs advertised in the South West 4.77% 3.46% 3.75%
As % of the Processes & Methodologies category 5.73% 3.87% 4.23%
Number of daily rates quoted 126 92 101
10th Percentile £363 £350 £350
25th Percentile £457 £483 £425
Median daily rate (50th Percentile) £502 £575 £525
Median % change year-on-year -12.78% +9.52% +10.53%
75th Percentile £575 £716 £600
90th Percentile £650 £774 £668
England median daily rate £525 £500 £520
% change year-on-year +5.00% -3.85% +9.47%
Number of hourly rates quoted 1 9 4
10th Percentile - £17.00 £13.50
25th Percentile £46.25 £46.75 £14.63
Median hourly rate £47.50 £65.00 £33.00
Median % change year-on-year -26.92% +96.97% -34.00%
75th Percentile £48.75 - £54.23
90th Percentile - £107.00 £58.68
England median hourly rate £17.72 £55.00 £17.21
% change year-on-year -67.78% +219.58% -18.05%

All Process and Methodology Skills
South West

Service Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies advertised in the South West with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 2,651 3,234 3,306
As % of all contract IT jobs advertised in the South West 83.16% 89.63% 88.44%
Number of daily rates quoted 1,692 2,378 2,346
10th Percentile £220 £313 £300
25th Percentile £405 £425 £413
Median daily rate (50th Percentile) £525 £550 £500
Median % change year-on-year -4.55% +10.00% +5.82%
75th Percentile £625 £650 £589
90th Percentile £700 £723 £670
England median daily rate £525 £550 £538
% change year-on-year -4.55% +2.33% +7.61%
Number of hourly rates quoted 336 332 195
10th Percentile £13.86 £9.80 £15.90
25th Percentile £29.19 £16.05 £20.16
Median hourly rate £55.00 £61.10 £48.74
Median % change year-on-year -9.98% +25.36% +12.05%
75th Percentile £70.00 £70.30 £65.00
90th Percentile £77.50 £83.39 £69.93
England median hourly rate £36.50 £37.15 £24.35
% change year-on-year -1.75% +52.57% +3.62%

Service Management
Job Vacancy Trend in the South West

Job postings citing Service Management as a proportion of all IT jobs advertised in the South West.

Job vacancy trend for Service Management in the South West

Service Management
Contractor Daily Rate Trend in the South West

3-month moving average daily rate quoted in jobs citing Service Management in the South West.

Daily rate trend for Service Management in the South West

Service Management
Daily Rate Histogram in the South West

Daily rate distribution for jobs citing Service Management in the South West over the 6 months to 6 May 2024.

Daily rate histogram for Service Management in the South West

Service Management
Contractor Hourly Rate Trend in the South West

3-month moving average hourly rates quoted in jobs citing Service Management in the South West.

Hourly rate trend for Service Management in the South West

Service Management
Contract Job Locations in the South West

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Service Management within the South West region over the 6 months to 6 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
Wiltshire +18 91 £500 -15.97% 17
Gloucestershire +18 21 £550 -13.04% 5
Bristol -10 21 £415 -26.22% 14
Somerset +7 7 £578 -26.20% 4
Devon -1 4 £600 +185.71% 1
Dorset +3 1 - -
Service Management
England

Service Management
Co-occurring Skills and Capabilities in the South West by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 43 (28.29%) Confluence
2 41 (26.97%) SharePoint
3 35 (23.03%) SharePoint Server
4 8 (5.26%) Microsoft Exchange
5 3 (1.97%) Skype for Business
6 2 (1.32%) CMS
Applications
1 13 (8.55%) Microsoft Office
2 1 (0.66%) Microsoft Excel
2 1 (0.66%) Microsoft PowerPoint
2 1 (0.66%) Spreadsheet
Business Applications
1 22 (14.47%) Remedy ITSM
2 1 (0.66%) Salesforce CRM
Cloud Services
1 44 (28.95%) Azure
2 36 (23.68%) Azure Stack
3 13 (8.55%) Power Platform
4 9 (5.92%) Microsoft 365
5 8 (5.26%) AWS
6 6 (3.95%) Amazon EC2
6 6 (3.95%) Amazon S3
6 6 (3.95%) AWS Lambda
6 6 (3.95%) Serverless
7 5 (3.29%) OpenShift
8 4 (2.63%) Entra ID
9 3 (1.97%) OneDrive
10 2 (1.32%) GCP
11 1 (0.66%) AWS CloudFormation
11 1 (0.66%) Cloud Computing
11 1 (0.66%) IaaS
11 1 (0.66%) PaaS
11 1 (0.66%) SaaS
11 1 (0.66%) Salesforce Sales Cloud
11 1 (0.66%) Salesforce Service Cloud
Communications & Networking
1 43 (28.29%) Firewall
2 35 (23.03%) BGP
3 7 (4.61%) Network Security
4 5 (3.29%) AMQP
4 5 (3.29%) DHCP
4 5 (3.29%) DNS
4 5 (3.29%) Skype
4 5 (3.29%) VSAN
5 4 (2.63%) LAN
5 4 (2.63%) WAN
6 2 (1.32%) SMTP
6 2 (1.32%) TCP/IP
7 1 (0.66%) 4G
7 1 (0.66%) 5G
7 1 (0.66%) Unified Communications
Database & Business Intelligence
1 12 (7.89%) Power BI
2 6 (3.95%) Amazon RDS
2 6 (3.95%) InfluxDB
2 6 (3.95%) Relational Database
Development Applications
1 44 (28.95%) JIRA
2 6 (3.95%) Jenkins
3 2 (1.32%) HP UFT
3 2 (1.32%) LoadRunner
General
1 84 (55.26%) Social Skills
2 28 (18.42%) Public Sector
3 20 (13.16%) Organisational Skills
4 11 (7.24%) Analytical Skills
5 10 (6.58%) Telecoms
6 4 (2.63%) Finance
6 4 (2.63%) Presentation Skills
7 3 (1.97%) Electronics
7 3 (1.97%) Law
7 3 (1.97%) Manufacturing
7 3 (1.97%) Marketing
7 3 (1.97%) Military
8 2 (1.32%) Influencing Skills
9 1 (0.66%) Aerospace
9 1 (0.66%) Documentation Skills
9 1 (0.66%) Fire and Rescue
9 1 (0.66%) Police
9 1 (0.66%) Publishing
Job Titles
1 32 (21.05%) Service Manager
2 20 (13.16%) Analyst
3 17 (11.18%) Microsoft Engineer
4 15 (9.87%) Infrastructure Engineer
5 14 (9.21%) IT Manager
5 14 (9.21%) IT Services Manager
6 11 (7.24%) Service Analyst
7 7 (4.61%) Architect
8 6 (3.95%) Author
8 6 (3.95%) Service Desk Analyst
8 6 (3.95%) Site Reliability Engineer
9 5 (3.29%) Service Management Analyst
9 5 (3.29%) Service Transition Manager
9 5 (3.29%) Technical Author
9 5 (3.29%) Transition Manager
9 5 (3.29%) Virtualisation Engineer
10 4 (2.63%) Applications Manager
10 4 (2.63%) DevOps Engineer
10 4 (2.63%) ITSM Specialist
10 4 (2.63%) Service Management Specialist
Libraries, Frameworks & Software Standards
1 5 (3.29%) Flash
1 5 (3.29%) RabbitMQ
Miscellaneous
1 37 (24.34%) Private Cloud
2 17 (11.18%) PKI
3 13 (8.55%) Management Information System
4 6 (3.95%) Linux Command Line
5 5 (3.29%) Clustering
5 5 (3.29%) CMDB
6 3 (1.97%) Data Centre
6 3 (1.97%) Self-Motivation
7 2 (1.32%) Public Cloud
8 1 (0.66%) Enterprise Storage
8 1 (0.66%) Onboarding
8 1 (0.66%) Product Ownership
8 1 (0.66%) Security Operations Centre
8 1 (0.66%) Virtual Team
Operating Systems
1 48 (31.58%) Windows
2 13 (8.55%) Linux
3 9 (5.92%) Windows 10
4 4 (2.63%) Windows Server
5 1 (0.66%) Windows 7
5 1 (0.66%) Windows Server 2012
Processes & Methodologies
1 98 (64.47%) ITIL
2 80 (52.63%) ITSM
3 41 (26.97%) Capacity Management
4 40 (26.32%) Agile
5 36 (23.68%) Network Management
5 36 (23.68%) Security Monitoring
6 27 (17.76%) Continuous Improvement
7 24 (15.79%) Service Delivery
8 15 (9.87%) Infrastructure Engineering
9 14 (9.21%) Change Control
9 14 (9.21%) Configuration Management
9 14 (9.21%) Project Delivery
9 14 (9.21%) Project Management
10 13 (8.55%) Business Intelligence
10 13 (8.55%) Waterfall
11 11 (7.24%) Backlog Management
11 11 (7.24%) Knowledge Transfer
12 10 (6.58%) Change Management
12 10 (6.58%) NsoIT
12 10 (6.58%) Problem-Solving
Programming Languages
1 9 (5.92%) SQL
2 6 (3.95%) Go
2 6 (3.95%) Java
2 6 (3.95%) Python
3 5 (3.29%) Shell Script
4 4 (2.63%) C
4 4 (2.63%) PowerShell
5 3 (1.97%) Bash
Qualifications
1 120 (78.95%) Security Cleared
2 62 (40.79%) DV Cleared
3 61 (40.13%) SC Cleared
4 16 (10.53%) Degree
5 14 (9.21%) Microsoft Certification
6 9 (5.92%) BPSS Clearance
7 6 (3.95%) CCNA
7 6 (3.95%) Cisco Certification
8 5 (3.29%) Master's Degree
8 5 (3.29%) VMware Certified Professional (VCP)
9 4 (2.63%) Chartered Engineer
9 4 (2.63%) ITIL Certification
10 2 (1.32%) ISEB
10 2 (1.32%) MCP
11 1 (0.66%) CCNP
11 1 (0.66%) ITIL Foundation Certificate
11 1 (0.66%) MCSE
Quality Assurance & Compliance
1 36 (23.68%) Government Security Classifications
2 13 (8.55%) JSP 440
3 5 (3.29%) SLA
4 4 (2.63%) Cyber Essentials
4 4 (2.63%) ISO/IEC 27001
5 3 (1.97%) Accessibility
5 3 (1.97%) ISO/IEC 20000
5 3 (1.97%) NIST
5 3 (1.97%) QA
6 2 (1.32%) COBIT
6 2 (1.32%) NCSC
System Software
1 13 (8.55%) VMware Infrastructure
2 9 (5.92%) Active Directory
3 6 (3.95%) Docker
4 5 (3.29%) VMware ESXi
4 5 (3.29%) VMware NSX
5 3 (1.97%) Microsoft Virtual Server
5 3 (1.97%) Virtual Servers
5 3 (1.97%) vSphere
6 2 (1.32%) Virtual Desktop
Systems Management
1 29 (19.08%) SCOM
2 15 (9.87%) OPNET
3 9 (5.92%) Ansible
4 7 (4.61%) SCCM
5 6 (3.95%) Grafana
5 6 (3.95%) Kubernetes
5 6 (3.95%) Progress Chef
5 6 (3.95%) Prometheus
5 6 (3.95%) Terraform
6 5 (3.29%) Docker Swarm
6 5 (3.29%) vCenter Server
7 2 (1.32%) Active Directory Federation Services
7 2 (1.32%) Jamf Pro
7 2 (1.32%) Microsoft Intune
8 1 (0.66%) Check_MK
8 1 (0.66%) WSUS
Vendors
1 62 (40.79%) Microsoft
2 41 (26.97%) Atlassian
3 22 (14.47%) Remedy
4 13 (8.55%) VMware
5 9 (5.92%) Cisco
6 7 (4.61%) BMC
7 3 (1.97%) SAP
7 3 (1.97%) ServiceNow
7 3 (1.97%) SolarWinds
8 2 (1.32%) Citrix
8 2 (1.32%) Darktrace
8 2 (1.32%) Dell
8 2 (1.32%) OpenText
9 1 (0.66%) Fortinet
9 1 (0.66%) Juniper
9 1 (0.66%) Salesforce
9 1 (0.66%) Splunk
9 1 (0.66%) Veeam