2 of 2 Contract Ticket Management Jobs in the Thames Valley

support presence, focused on maintaining stringent service levels and managing the full life cycle of hardware within your designated hub and surrounding areas. Ticket Management: Proactively manage and update all assigned support tickets (for the Hub and surrounding spoke locations) to ensure all contractual Service Level Agreements (SLAs … met. Hardware Logistics & Asset Management: Perform end-to-end management of IT stock. This includes the precise scanning/logging of equipment in and out of locations to maintain accurate inventory and asset records. Device Repairs & Triage: Identify faults, perform initial triage, and conduct hardware repairs ...

Support document and arrange handover meetings between consultants and the support team. Coordinate logistics for consultants, including travel arrangements and accommodations. Monitor Installs Triage ticket board, triaging tickets, and keeping the PSG team informed. Book and manage project meetings, including kick-off calls and progress updates. Attend regular internal … SharePoint link. What We're Looking For: Strong organisational skills and attention to detail. Excellent communication skills, both verbal and written. Experience in project management and scheduling. Proficiency in data collection and documentation. Ability to coordinate training sessions and manage logistics effectively. A proactive approach to problem-solving ...