2 of 2 Contract Customer Experience Jobs in Tyne and Wear

Customer Success Manager (Mandarin & English) - Supply Chain SaaS Location: Fully Remote Work Model: Contract Role Team: Customer Success Languages: Fluent in Mandarin & English Experience: 3+ years in Customer Success or Account Management The client is on a mission to remove barriers so everyone can thrive. Their Supply Chain Intelligence (SSCI)platform is transforming how brands manage … their supply chains-from sourcing to delivery-by saving time, cutting costs, and unlocking powerful insights. We're looking for a Customer Success Manager who's passionate about building strong relationships, solving complex problems, and helping customers get the most out of our platform. If you're a natural communicator, a strategic thinker, and fluent in both Mandarin and … English, we'd love to hear from you. What You'll Be Doing Own the post-sale customer journey-onboarding, adoption, retention, and growth Act as a trusted advisor, helping customers optimize their supply chain operations Lead quarterly business reviews and strategic planning sessions Collaborate cross-functionally with Product, Engineering, Sales, and Operations Advocate for customer needs and More ❯

Customer Service Advisor/Technical Advisor 6-Month Contract | Inside IR35? £16.50 per hour (PAYE)?? Location: Newcastle (Monday to Friday) Working Pattern: Office-based for the first 8 weeks, then remote A leading and innovative consultancy is seeking multiple Customer Service Advisors for a contract role. You'll be the first point of contact for customers, providing support … You'll also manage IT-related tickets through ServiceNow, ensuring they're routed to the appropriate teams. As part of a motivated team, you'll handle a variety of customer inquiries across multiple channels, resolve issues efficiently, and escalate technical problems when needed. Accuracy, timely follow-up, and compliance will be essential to delivering an excellent customer experience. … Essential Skills Experience in fast-paced call or contact centres Strong problem-solving skills with complex queries Comfortable using IT systems like ServiceNow Good knowledge of FCA rules and compliance Clear and professional communication skills £16.50 per hour (PAYE) | Newcastle (Monday to Friday) | Office-based for 8 weeks, then remote If you have a strong background in customer More ❯