Newcastle Upon Tyne, United Kingdom Hybrid / WFH Options
NHS Business Services Authority
motivated and hard working. Problem solving, logical, quick learner Analytical thinker. Good communication skills and comfortable working with others Confident of academic potential (to degree standard) Desirable Knowledge of ITIL concepts Experience Essential Can perform a range of varied work activities in a variety of structured environments. Experience of working in a group with individual responsibilities. Recent, demonstrable programming experience More ❯
Sunderland Enterprise Park, Sunderland, Tyne and Wear, England, United Kingdom
Gillespie Recruitment Ltd
an excellent opportunity for someone with customer service experience and a genuine interest in IT to develop their technical skills, working in a professional service desk environment that follows ITIL best practices. Key Responsibilities Act as the first point of contact for all users requiring IT support, providing a friendly and professional service. Troubleshoot and resolve common IT issues, escalating … Collaborate with colleagues across the wider IT function as well as third-party suppliers to resolve issues. Ensure all support is delivered in line with agreed service standards and ITIL processes. Candidate Requirements Previous experience in a customer service role. Basic knowledge of IT systems and troubleshooting - or strong enthusiasm to learn. Familiarity with Office 365 applications and Windows operating More ❯
