13 of 13 Contract Case Management Jobs in the UK

have significant knowledge and skills in Application Support, Development and Maintenance and will work closely with the business to ensure the Social Care Case Management applications meet end user requirements within sla. Application support and customer focus, portfolio management, application lifecycle management and Enterprise Architecture management … have significant knowledge and skills in Application Support, Development and Maintenance and will work closely with the business to ensure the Social Care Case Management applications meet end user requirements within sla. Application support and customer focus, portfolio management, application lifecycle management and Enterprise Architecture management. ...

have significant knowledge and skills in Application Support, Development and Maintenance and will work closely with the business to ensure the Social Care Case Management applications meet end user requirements within sla. Application support and customer focus, portfolio management, application lifecycle management and Enterprise Architecture management … have significant knowledge and skills in Application Support, Development and Maintenance and will work closely with the business to ensure the Social Care Case Management applications meet end user requirements within sla. Application support and customer focus, portfolio management, application lifecycle management and Enterprise Architecture management. ...

that compliance technology solutions are tested meticulously, supporting essential regulatory obligations and business needs. Your expertise will help validate critical system functionalities across obligations management, horizon scanning, and findings/case management processes. Key Responsibilities: Compliance System Testing: Validate obligations register platforms and findings/case management systems to ensure alignment with regulatory requirements. Test Planning & Execution: Design and execute detailed test plans, cases, and use cases, including SIT, integration testing, and UAT support. Integration & SSO Testing: Conduct testing of system integrations and validate Single Sign-On (SSO) functionality. Defect Management: Log, track ...

times in a row, the work environment attracts a seasoned professional who wants to be part of the best of breed. The Enterprise Service Management team is collaborating with business functions across the firm to leverage best practice, shared services and technology platforms. We are implementing ServiceNow … unified portal, virtual agent and mobile experience across all business functions. This role works in close collaboration with Global HR and our HR Application Management to digitise service delivery on CCNow, including employee self-service, AI-assisted query handling through NowAssist, and structured case management. Alongside the initial ...

support the Adult Social Care team and one for the Children's Services team. They are commencing a procurement for a new Social Care Case Management System and are seeking experienced Business Analysts to join the implementation programme. These roles will be critical in shaping processes, capturing requirements … supporting the successful delivery of the system across both service areas. Key Responsibilities Lead business analysis activity for the Social Care Case Management System implementation, ensuring service requirements are clearly defined, validated and aligned to programme objectives Review current processes and identify areas for improvement to support service ...

support the Adult Social Care team and one for the Children's Services team. They are commencing a procurement for a new Social Care Case Management System and are seeking experienced Business Analysts to join the implementation programme. These roles will be critical in shaping processes, capturing requirements … supporting the successful delivery of the system across both service areas. Key Responsibilities Lead business analysis activity for the Social Care Case Management System implementation, ensuring service requirements are clearly defined, validated and aligned to programme objectives Review current processes and identify areas for improvement to support service ...

ServiceNow Solution Architect (CSM) you will focus on driving process improvement, system integration, and scalable architecture, with a strong emphasis on Customer Service Management (CSM) as well as playing a critical role in shaping the application landscape, ensuring seamless integration of internal and customer-facing systems This position … communication skills to deliver high-impact solutions. Responsibilities * Lead the design, implementation, and optimization of ServiceNow solutions with a focus on: o Customer Service Management (CSM) o Field Service Management (FSM) o IT Service Management (ITSM) o Strategic Portfolio Management (SPM) * Drive adoption and expansion ...

users of our products and services, including cases from info@ and support@ email inboxes, phone calls, live chat, etc., via Salesforce, our Customer Relationship Management system (“CRM”) Troubleshoot and where necessary escalate technical issues to the Customer Support Engineer Coordinator and/or digital team via JIRA ticketing application … Head of Product and Technology Any other reasonable duties assigned by Into Film. Person Specification: Minimum Requirements: Excellent customer relationship and service management skills Exceptional communication skills (verbal and written) Excellent time and project management skills, including an ability to prioritise and plan to maximise efficiency A good ...

decision making Identify opportunities for process optimisation and service improvement What you'll need to succeed Proven experience as a Business Analyst where client case management is key Strong problem solving and analytical skills with a structured approach Experience working in an Agile environment (Scrum/Kanban) Ability ...

/Consultants, including delegation, review, and support Acting as a senior advisor to corporate clients on immigration, compliance, and mobility strategy Overseeing high-volume case delivery while maintaining exceptional quality and attention to detail Supporting account management, including financial awareness around billing, utilisation, and client delivery Using case management systems for reporting, tracking, and performance insights Contributing to internal training, knowledge sharing, and continuous improvement initiatives Experience required: Strong experience in UK immigration, with a focus on corporate immigration Deep understanding of UK visa routes including Skilled Worker, ILR, and Global Business Mobility Proven experience leading ...

approach to project delivery and service improvement. Key Priorities This role will support delivery against several key programmes, including: Implementation of a new case management system (Liquidlogic) Implementation of Families First Responding to the SEND reforms Key Responsibilities Line management and professional leadership of an analytical team ...

resolve data queries and validate data accuracy, in accordance with relevant legislation. Documentation and compliance Follow internal processes and ensure accurate completion of case management systems and templated documents. Maintain detailed records of data processing methodologies for each client to ensure regulatory compliance. Person Specification Strong analytical, organisation ...

this role is strong, hands-on experience with Microsoft Dynamics CRM, which is used as the central platform for fault logging, reporting, scheduling and case management. Key Responsibilities: Customer Support Handle inbound calls via dedicated customer service hotlines Manage email enquiries and support requests Accurately log instrument faults … preventative maintenance visits Urgent corrective actions and engineering changes Work collaboratively with field service engineers to meet customer expectations and response KPIs Reporting & Data Management Update cases and maintain accurate service records within Microsoft Dynamics CRM Collate service data and generate KPI reports for account stakeholders Coordinate maintenance activity ...