13 of 13 Contract Case Management Jobs in the UK

MUST HAVE CASE MANAGEMENT SYSTEM EXPERIENCE We are seeking an experienced Project Manager to lead the delivery of complex case management system implementations across our network of global law firm clients. You will play a pivotal role in transforming the way international legal practices manage workflows, matters, and client services by deploying cutting-edge technology solutions. … Key Responsibilities Plan, manage, and deliver end-to-end case management system projects (requirements gathering, vendor engagement, design, testing, training, go-live, and post-implementation support). Partner with global stakeholders including Partners, IT, Risk, Compliance, and Knowledge teams to ensure alignment and adoption. Manage project governance, budgets, and timelines, escalating risks/issues where required. Oversee change … management and user adoption strategies, ensuring minimal disruption to fee earners and support staff. Collaborate with third-party vendors and internal technical teams to configure, test, and integrate solutions. Produce high-quality project documentation and status reports for executive stakeholders. About You Proven track record as a Project Manager within a professional services or legal environment. Hands-on experience More ❯

environment that integrates with the wider organisation and creates an environment that enable the delivery of real value. Experience delivering BPR or Service Design to improve CRM flows or Case Management would be an advantage.This is an opportunity to work in a role that will make a real difference. Being a key element in creating an integrated business … environment that integrates with the wider organisation and creates an environment that enable the delivery of real value. Experience delivering BPR or Service Design to improve CRM flows or Case Management would be an advantage.This is an opportunity to work in a role that will make a real difference. Being a key element in creating an integrated business More ❯

environment that integrates with the wider organisation and creates an environment that enable the delivery of real value. Experience delivering BPR or Service Design to improve CRM flows or Case Management would be an advantage. This is an opportunity to work in a role that will make a real difference. Being a key element in creating an integrated … environment that integrates with the wider organisation and creates an environment that enable the delivery of real value. Experience delivering BPR or Service Design to improve CRM flows or Case Management would be an advantage. This is an opportunity to work in a role that will make a real difference. Being a key element in creating an integrated More ❯

meet defined specifications Integrate Dynamics 365 with other business systems and services to support automation and efficient data flow Provide ongoing support and troubleshooting within the ITIL-aligned service management function, ensuring timely resolution of issues Contribute to capability development within the Complex Case Management team by mentoring colleagues and sharing knowledge Document all development, configuration, and … advise on suitable development options Take part in internal initiatives aimed at improving internal processes, increasing service efficiency, and supporting long-term system improvements Ensure adherence to governance, information management, and security policies in line with the Serco Management System Requirements Minimum of 5 years hands-on experience in Dynamics 365 and Power Platform development and customisation Strong … technical proficiency in Microsoft Dynamics 365 (CRM, Customer Service, Sales, Marketing) and the Power Platform (Power Apps, Power Automate, Power Pages) Proven experience in Power Platform Application Lifecycle Management Proficiency in C# .NET, JavaScript, HTML, and SQL Experience working within agile and DevOps environments Knowledge of Azure services and their integration with Dynamics and Power Platform Experience managing and More ❯

only We are seeking a highly skilled Business Analyst to join our public sector client, to work within the legal operations team. Key skills required: Familiar with Legal processes Case management Excellent communication skills - written and verbal Agile working Business analysis Business modelling Business process improvement Methods and tools Requirements definition and management Stakeholder relationship management More ❯

Office (FCDO). This is a hands-on build role working across Salesforce Industries (Public Sector Solutions) , contributing to the design, development, and deployment of high-impact citizen and case management systems. The Role You'll be responsible for extending and enhancing Salesforce platform capabilities using Flows, OmniStudio, Apex, and Lightning Web Components , while ensuring the solution remains More ❯

accuracy and relevance. Apply role-based prompting , task specificity , and format constraints . Continuously refine and iterate prompt logic based on output quality and user feedback. Business Process & Use Case Design Translate business needs into actionable GenAI use cases . Collaborate with subject matter experts to define, validate, and prioritize AI-driven solutions. Document prompt logic and use cases … Lightning components and AI features within Salesforce workflows. Ensure all AI implementations adhere to ethical and security guidelines. Integration & Automation Embed generative AI features directly into Salesforce UI and case management flows . Integrate external AI services using APIs and middleware platforms. Contextualize prompts using real-time Salesforce data and user inputs. Collaboration & Communication Partner with solution architects More ❯

done in spare time or with other client work) £50-£55 p/hour We’re looking for an experienced SharePoint Developer to help improve and streamline a specialist Case Management system built on SharePoint and Power BI . You’ll be working with a small in-house team to review, refine and enhance a live system that More ❯

colleagues. To help deliver this critical programme, we're seeking a People Systems Transformation Manager to play a key role in driving systems implementation, process improvement, and change management across our HR and Payroll functions.The Role:Reporting into the HR Transformation Programme team, this position will act as a bridge between HR, Payroll, and project delivery leads. You'll … data integrity and accuracy to enable a single source of truth for employee information.Collaborate with HR, Payroll, and IT teams to identify and resolve process or data challenges.Support change management and communication efforts to enhance user adoption and engagement.Provide hands-on support during testing, deployment, and post-implementation phases.Contribute to future project phases such as onboarding and case management improvements.About You:You'll be a proactive and adaptable individual with experience in HR or Payroll systems implementation within a large or complex organisation. You'll have the confidence to work across multiple teams, manage competing priorities, and influence stakeholders to deliver outcomes.Essential experience:Proven track record of leading or supporting HR and/or Payroll systems More ❯

colleagues. To help deliver this critical programme, we're seeking a People Systems Transformation Manager to play a key role in driving systems implementation, process improvement, and change management across our HR and Payroll functions. The Role: Reporting into the HR Transformation Programme team, this position will act as a bridge between HR, Payroll, and project delivery leads. You … and accuracy to enable a single source of truth for employee information. Collaborate with HR, Payroll, and IT teams to identify and resolve process or data challenges. Support change management and communication efforts to enhance user adoption and engagement. Provide hands-on support during testing, deployment, and post-implementation phases. Contribute to future project phases such as onboarding and … case management improvements. About You: You'll be a proactive and adaptable individual with experience in HR or Payroll systems implementation within a large or complex organisation. You'll have the confidence to work across multiple teams, manage competing priorities, and influence stakeholders to deliver outcomes. Essential experience: Proven track record of leading or supporting HR and/ More ❯

with The Access Group and external partners to support ongoing system evolution. What we’re looking for Proven experience in Synergy support and development . Strong understanding of education case management processes . Technical skills in system integration, configuration, and reporting. Excellent problem-solving and communication abilities. A proactive approach to driving system improvements and stakeholder engagement. One More ❯

contributing to the creation, editing, and maintenance of technical documentation in line with aerospace and defence standards. What You Bring to the Table You should have experience with Salesforce case management and be familiar with SGML editing tools and technical illustration software. Strong organisational and communication skills are essential. Salesforce experience SGML tools Previous experience with Technical Author More ❯

feedback to improve delivery. Essential Skills and Experience Proven experience delivering IT or system training within social care or the wider public sector. Strong understanding of Mosaic or similar case management systems. Ability to communicate complex processes clearly and accessibly. Skilled in developing both in-person and digital learning content. To find out more information please contact Lily More ❯