1 to 25 of 29 Contract Case Management Jobs in the UK

600.00 - £650.00 Clearance: BPSS We are seeking a highly skilled and experienced ServiceNow Architect to join our team. In this role, you will be responsible for configuring and implementing case management solutions within the ServiceNow platform, specifically focusing on finance and human resources applications. You will play a key role in designing and enhancing our ServiceNow environment to … ensure efficient and effective service delivery. Key Responsibilities: - Lead the design and configuration of case management functionalities within ServiceNow to optimise workflow processes in finance and HR departments. - Develop and implement ebonding between multiple ServiceNow instances to ensure seamless data exchange and operational efficiency. - Collaborate with cross-functional teams to gather requirements, establish best practises, and translate business … guidance on integration processes, ensuring that all systems work cohesively within the ServiceNow ecosystem. - Stay updated with the latest ServiceNow features and functionalities to continuously improve service delivery and case management processes. Required Skills: - Extensive experience in ServiceNow platform, particularly in case management configuration. - Proficient in integration techniques within the ServiceNow environment. - Strong understanding of finance More ❯

If you are an experienced e-Discovery Case Manager with proven capabilities on Purview we have a new contract we would like to discuss with you. Please not this role is Inside IR35 and requires one day per week onsite. Experience of Microsoft Purview (Discovery (Premium) To verify and assign appropriate licenses Verify that required eDiscovery apps are enabled … in August 2025 Assign eDiscovery permissions Action requests (requests) by performing E-discovery digital investigation that attempts to find evidence in email i.e. Search for content in an eDiscovery case (Case management) What you'll do You’ll be working with our legal teams, external law firms, Technology, and external technology firms to solve problems related to … understanding of the eDiscovery, with a good knowledge of eDiscovery tools (Microsoft) A background in managing some or all phases of the eDiscovery lifecycle, such as collection, processing, review management and disclosures Experience of Microsoft Purview (Discovery (Premium) To verify and assign appropriate licenses Verify that required eDiscovery apps are enabled and setup correctly as we move from away More ❯

hour Job Ref: OR10441 Responsibilities Lead and develop training guidance for end users through one-to-one sessions or classroom coaching. Deliver induction training on all Adult Social Care case management IT systems to new starters. Support all service changes related to IT systems. Develop and deliver classroom training and one-to-one support on all Adult Social … Care and Corporate IT systems. Provide floor walking and one-to-one support for social workers and other associated staff on the use of case management IT systems, preferably Liquid Logic and ContrOcc. Develop and manage a library of training manuals. Lead the setup of training data and user accounts with appropriate configuration for trainees, liaising with server … engineers to maintain this data. Develop processes in line with IT technology to deliver Adult Social Care outcomes. Attend user group and other associated meetings. Produce and present management stats to ASMT monthly. Lead on all changes and updates on the systems, ensuring training is undertaken within set timelines. Promote good practice across Adult’s Social Care by upskilling More ❯

and understanding AI. To lead and develop training guidance to end users either through one to one sessions or classroom coaching Deliver induction training on all Adult Social Care case management IT systems to new starters Support on all service changes with regards to IT system Summary of Responsibilities and Personal Duties: To develop and deliver classroom training … and Corporate IT system, including developing training programme. To provide floor walking and one to one support for social workers and other associated staff on the use of all case management IT system, preferably Liquid Logic system and ContrOcc. Develop and manage a library of training manuals To lead in the set up training data and user accounts … To develop process in line with IT technology to deliver Adult Social Care outcome To attend user group and other associated meetings To be responsible for producing and present management stats to ASMT monthly To lead on all changes and updates on the systems and ensures training is undertaken in set timeline Lead and promote good practice across Adults More ❯

for Network infrastructure -e.g- Switches, Routers, Firewalls. Cisco Switch/Router console commands, setting up network test equipment for RFC 2544 testing + handling fibre optic cabling. ALM Test case management, Defect Management, Reporting ALM testing ( Application Lifecycle Management) testing. Importing test cases, test case management, collecting test execution evidence, reporting execution and defect … management in ALM. Test phases purposes: Unit, System Integration, Functional, Non-Functional, Disaster recovery, Operation Acceptance testing - OAT) Using StableNet Network and Service Management tools. Interpreting Network infrastructure design from HLD/LLD + understanding Data Centre operating procedures. Telecoms/National Network Infrastructure domain/Utility Gas & Electric experience preferred More ❯

for Network infrastructure -e.g- Switches, Routers, Firewalls. Cisco Switch/Router console commands, setting up network test equipment for RFC 2544 testing + handling fibre optic cabling. ALM Test case management, Defect Management, Reporting ALM testing ( Application Lifecycle Management) testing. Importing test cases, test case management, collecting test execution evidence, reporting execution and defect … management in ALM. Test phases purposes: Unit, System Integration, Functional, Non-Functional, Disaster recovery, Operation Acceptance testing - OAT) Using StableNet Network and Service Management tools. Interpreting Network infrastructure design from HLD/LLD + understanding Data Centre operating procedures. Telecoms/National Network Infrastructure domain/Utility Gas & Electric experience preferred More ❯

perspective. The Interim Business Systems Programme Manager will lead the delivery of a strategic programme to implement and integrate several core business systems across the organisation. These include a case management system, housing and rent management system, finance system, learning management system, and applicant tracking system. The role requires strong programme leadership, hands-on enterprise and … inter-operability between systems to support efficient operations and reporting. Engage with senior leaders and operational teams to understand business needs and ensure solutions are user centred. Lead change management efforts to support adoption and maximise the value of new systems. Define and maintain the target architecture for their business systems landscape. Provide hands-on architectural guidance and solution … design to ensure systems are scalable, secure, and future proof. Experience: Proven experience delivering complex business systems programmes across multiple functional areas Experience with implementing and interfacing case management, housing and rent management, finance, LMS, and ATS platforms Strong background in enterprise and solution architecture, with hands-on experience implementing stand alone and integrated systems Strong understanding More ❯

perspective. The Interim Business Systems Programme Manager will lead the delivery of a strategic programme to implement and integrate several core business systems across the organisation. These include a case management system, housing and rent management system, finance system, learning management system, and applicant tracking system. The role requires strong programme leadership, hands-on enterprise and … inter-operability between systems to support efficient operations and reporting. Engage with senior leaders and operational teams to understand business needs and ensure solutions are user centred. Lead change management efforts to support adoption and maximise the value of new systems. Define and maintain the target architecture for their business systems landscape. Provide hands-on architectural guidance and solution … design to ensure systems are scalable, secure, and future proof. Experience: Proven experience delivering complex business systems programmes across multiple functional areas Experience with implementing and interfacing case management, housing and rent management, finance, LMS, and ATS platforms Strong background in enterprise and solution architecture, with hands-on experience implementing stand alone and integrated systems Strong understanding More ❯

teams for fintech clients. The Escalations Manager will be handling complex Embedded Services client issues that must be resolved in a timely and effective manner. This role requires careful management of issues and diplomatic client communication, helping to maintain high levels of client satisfaction. The Escalations Manager will need to work with account managers to keep them informed of … Escalation Handling: Serve as the primary contact for escalated issues, ensuring swift resolution and clear communication with clients and internal teams Team Leadership: Guide and mentor support engineers, including management of the team's weekly on-call rota and holiday coverage planning to ensure 24/7 coverage. Act as a back-up during unforeseen coverage gaps Process Oversight … PagerDuty and Salesforce. Ensure compliance with SLAs and contractual obligations Client Assurance: Engage in senior-level conversations with clients to reassure them during service disruptions, incidents and bugs. Incident Management: Coordinate with the Incident Management team to notify them of incidents and keep the client informed on resolution status. Reporting & Analysis: Track support metrics, resolution times, and root More ❯

E-Discovery - Case Manager - Purview - London/Cardiff/Glasgow - 6 months A large central government organisation are looking for an experiencede-Discovery Case Manager with proven capabilities on Purview to work with their legal teams, external law firms, Technology, and external technology firms to solve problems related to eDiscovery. Experience of Microsoft Purview (Discovery (Premium) To verify … in August 2025 Assign eDiscovery permissions Action requests (requests) by performing E-discovery digital investigation that attempts to find evidence in email i.e. Search for content in an eDiscovery case (Case management) You will need the following: An understanding of the eDiscovery, with a good knowledge of eDiscovery tools (Microsoft) A background in managing some or all … phases of the eDiscovery lifecycle, such as collection, processing, review management and disclosures Please send your CV for immediate consideration More ❯

Team Lead with deep front-end engineering expertise to lead the design and implementation of a new, strategic customer-facing portal . The portal will integrate with an internal case management system and is being delivered as a bilingual digital service aligned with the (url removed) Service Standards. This is a hands-on leadership role where you will … working with version control in collaborative teams. Desirable Skills and Experience Experience using SQL databases (bonus if using Entity Framework Core). Familiarity with Microsoft Dynamics CRM integration or case management systems. Understanding of Azure cloud infrastructure and deployment practices. Working knowledge of Docker and container-based development workflows. Comfortable debugging complex application issues in local and deployed More ❯

Team Lead with deep front-end engineering expertise to lead the design and implementation of a new, strategic customer-facing portal . The portal will integrate with an internal case management system and is being delivered as a bilingual digital service aligned with the (url removed) Service Standards. This is a hands-on leadership role where you will … working with version control in collaborative teams. Desirable Skills and Experience Experience using SQL databases (bonus if using Entity Framework Core). Familiarity with Microsoft Dynamics CRM integration or case management systems. Understanding of Azure cloud infrastructure and deployment practices. Working knowledge of Docker and container-based development workflows. Comfortable debugging complex application issues in local and deployed More ❯

Your work will help frontline teams provide more effective support and ensure compliance with statutory reporting and safeguarding requirements. Key Responsibilities Clean, standardise, and validate data within the Synergy case management system used across children's services and education Identify and correct data errors including duplicates, incomplete fields, incorrect formats, and outdated records Support data cleansing activity in … improvement, preferably in public sector or education settings Strong working knowledge of Excel, including data validation, filters, and formulas Familiarity with Capita One/Synergy or other children's case management databases High attention to detail and strong organisational skills Understanding of data privacy, safeguarding, and GDPR in relation to children's records Ability to work independently and … a local authority, school, or education-focused environment Understanding of statutory data collections (e.g., School Census, Early Years, Children in Need) Familiarity with Power BI, SQL, or other data management/reporting tools Experience supporting Ofsted or other regulatory inspections through data improvement work Adecco acts as an employment agency for permanent recruitment and an employment business for the More ❯

Lead on performance insight by managing, analysing, and presenting high-quality data Support service improvement by identifying trends, risks and opportunities Drive digital innovation by enhancing and developing our case management system Enable accountability by creating and maintaining a live SEND Local Area Dashboard using tools such as PowerBI Collaborate with key partners across education, health, and social … regional and national statistics Oversee statutory data returns including SEN2 and DfE submissions Work with SEN finance to identify cost savings and inform funding models Maintain and evolve the Case Management System (Synergy) Develop dashboards to support scrutiny and strategic decision-making Train staff on effective data usage and system best practices Lead data quality assurance, error resolution More ❯

Lead on performance insight by managing, analysing, and presenting high-quality data Support service improvement by identifying trends, risks and opportunities Drive digital innovation by enhancing and developing our case management system Enable accountability by creating and maintaining a live SEND Local Area Dashboard using tools such as PowerBI Collaborate with key partners across education, health, and social … regional and national statistics Oversee statutory data returns including SEN2 and DfE submissions Work with SEN finance to identify cost savings and inform funding models Maintain and evolve the Case Management System (Synergy) Develop dashboards to support scrutiny and strategic decision-making Train staff on effective data usage and system best practices Lead data quality assurance, error resolution More ❯

and Corporate IT system, including developing training programme. To provide floor walking and one to one support for social workers and other associated staff on the use of all case management IT system, preferably Liquid Logic system and ContrOcc. Develop and manage a library of training manuals To lead in the set up training data and user accounts … To develop process in line with IT technology to deliver Adult Social Care outcome To attend user group and other associated meetings To be responsible for producing and present management stats to ASMT monthly To lead on all changes and updates on the systems and ensures training is undertaken in set timeline Lead and promote good practice across Adults … Social Care through upskilling the workforce on the usage of social care case management system To ensure that any recent legislative changes to Adults Social Care business processes are included in system updates and functionality To liaise with business leads and social care teams to ensure that the content of each classroom training course reflects current thinking. Ensure More ❯

resolution of client issues Diagnose and troubleshoot technical problems, including API connectivity, microservice interactions, software components , hardware, and network-related issues. Collaborate cross-functionally with teams, including engineering, product management, and cloud operations to resolve complex technical issues. Support with the set up and management of support processes and tools, maintaining a flexible mindset that processes will need … approach Experience delivering world-class support to large enterprises Preferred Qualifications: Experience with Accounting and/or AI services and technologies. Familiarity with support ticketing systems and customer relationship management (CRM) tools (e.g. Salesforce customer services case management, ServiceNow) Certifications in relevant technologies or support methodologies. Familiarity with Observability tools such as Grafana, NewRelic Fluency in French … or German strong bonus. Experience working with Legal and Public Affairs/Communications teams is a plus Background in Account Management/Client Success Team Structure & Logistics The team includes 3 support engineers and 1 Escalations Manager, operating on a weekly on-call rota to cover out of hours (each person will be on-call approximately once every More ❯

/CD pipelines in Azure DevOps, GitHub, or Jenkins Good understanding of Agile (Scrum/Kanban) and Shift-Left testing practices Proficient in issue tracking with Jira and test case management using Zephyr Clear understanding of API, database, and integration testing Strong communication skills and be able to influence stakeholders at various forums Experience testing Power Apps, Dynamics More ❯

development and integration activities Work closely with business analysts, project managers, and other stakeholders to gather requirements and deliver effective solutions Contribute to the growth of the Serco Complex Case Management team capability About You Requirements Minimum of 5 years of experience in Dynamics 365 development and customisation Proficiency in Dynamics 365 (CRM, Customer Services, Sales and Marketing … customer service is essential Strong knowledge of C# .NET, JavaScript, HTML, and SQL Proven experience with Power Platform (Power Apps, Power Automate, Power Pages), including Power Platform Application Lifecycle Management Proven experience of the Dynamics and PowerPlatform Familiarity with Azure Services Working with and within DevOps practices Understanding and managing enterprise size Dataverse instances Expert in tools and usage More ❯

to assess the feasibility of transitioning a more complex part of live service to the current Programme. This project will include planning, designing, training, guidance and implementing a new case management solution using Power Apps, which can handle large volumes of applications and be accessible by other government departments. The MS developers will be working with an Agile More ❯

to-end delivery ownership of Oracle OFS and Oracle CX projects, across both business and technology streams, with a focus on customer journeys and operational improvements. Lead planning, resource management, and stakeholder engagement to ensure on-time, on-budget delivery of Oracle OFS and CX capabilities. Manage third-party suppliers and internal teams through all phases of project delivery … supporting seamless integration of OFS and CX solutions. Drive business-related change, including optimising business processes to support operational efficiency and enhanced customer experience. Support the realisation of business case benefits through effective change delivery, ensuring improvements are measured across operational and customer engagement KPIs. Lead change adoption activities, including stakeholder engagement, training, communications, and post-implementation support for … operational and customer-facing teams are fully prepared to adopt and embed new processes and technology solutions. Key Skills & Experience Experience delivering Oracle OFS projects or equivalent field service management systems. Experience to Oracle CX (Customer Experience) solutions is highly desirable, with an understanding of customer service, case management, and digital engagement processes. Strong understanding of field More ❯

firm's goals and objectives. Lead and manage the IT department, including hiring, training, and mentoring staff. Oversee the selection, implementation, and integration of legal technology solutions such as case management systems, e-discovery tools, and document management systems. Ensure robust cybersecurity measures are in place to protect sensitive client and firm data. Manage the firm's … IT infrastructure, including networks, servers, and communication systems, ensuring high availability and reliability. Collaborate with senior management and practice leaders to identify technology needs and provide solutions that enhance service delivery and client satisfaction. Drive innovation by staying abreast of emerging technologies and trends in the legal sector and assessing their applicability to the firm. Develop and manage the More ❯

for a Project Manager with recent experience working within the Public Sector. You will work on a range of Digital transformation projects initially working on phase 2 of a case management system implementation. Strong stakeholder management experience required. InterQuest Group is acting as an employment agency for this vacancy. InterQuest Group is an equal opportunities employer and More ❯

the Legal sector.Key Requirements: Proven commercial experience working as a Business Change Manager within the Legal sector. Demonstrable experience working on large-scale software/platform integrations and implementations. Case management system rollout experience i.e. SAP or Sharedo. The ability to take ownership of Change Management and Communication strategy internally across a business. Excellent communication and stakeholder … management skills (up to C-Suite). A positive and enthusiastic attitude towards change. Nice to have: Sharedo rollout experience. Immediate availability. Hays Specialist Recruitment Limited acts as an employment agency for permanent recruitment and employment business for the supply of temporary workers. By applying for this job you accept the T&C's, Privacy Policy and Disclaimers which More ❯

Duration : 12 months Global tech company seeking a skilled Project Manager- Transformation Delivery & Change Specialist to support cross-functional change initiatives and system implementations. Responsibilities: Coordinate transformation and change management projects Facilitate stakeholder communication, training, and UAT Track project timelines, dependencies, and adoption metrics Support delivery of scalable, compliant solutions Required Skills: 5+ years in project/change management in tech-driven environments Strong communication and stakeholder engagement skills Experience with Agile tools (Jira, Asana, etc.) Familiarity with CRM or case management systems (e.g., Salesforce) Nice to have: Experience in regulated/compliance-driven industries PMP, PRINCE2, or Prosci certification More ❯