22 of 22 Contract Case Management Jobs in the UK

support our utilities company by driving the design, documentation, and optimisation of Customer Operations processes while contributing to the successful delivery of a new case management system. This role acts as a critical link between operational teams, SMEs, Product, IT, and Transformation - ensuring that processes are clearly defined … Ensure processes reflect best practice, regulatory expectations, and operational efficiency. Own and maintain the central process library, ensuring consistency of style, structure, and governance. Case Management System Delivery Work closely with Product, IT, and Transformation teams to translate operational needs into system functionality. Support user story creation, acceptance ...

Change Analyst - Legal, Case Management System Up to £250 per day (Inside IR35) Hybrid (Liverpool) My client is an International Consultancy who require a Change Analyst with Case Management Systems experience within the Legal sector, to work closely with an end customer. Key Requirements: Previous experience … working in Change Analysis/Change Management Working knowledge of Legal Case Management Systems (ie MyCase/Clio/CosmoLex/Filevine/ShareDo etc) Collaborative approach to work, with a keenness to be a strong team player Excellent communication skills Strong stakeholder management skills Flexible ...

reliability. Collaborate with business stakeholders, data analysts, and product owners to translate functional and analytical requirements into effective Pega solutions. Build and configure case management solutions, including case lifecycles, SLAs, routing, approvals, and exception handling. Develop and manage Pega rules, data pages, decision tables, and integrations …/Experience Strong hands-on experience in Pega Platform with proven delivery of end-to-end Pega applications in enterprise environments. Expertise in Pega Case Management includes lifecycle design, stages, steps, SLAs, approvals, and exception handling. Sound knowledge of Pega architecture and rule resolution, including class structure, rulesets ...

reliability. Collaborate with business stakeholders, data analysts, and product owners to translate functional and analytical requirements into effective Pega solutions. Build and configure case management solutions, including case lifecycles, SLAs, routing, approvals, and exception handling. Develop and manage Pega rules, data pages, decision tables, and integrations …/Experience Strong hands-on experience in Pega Platform with proven delivery of end-to-end Pega applications in enterprise environments. Expertise in Pega Case Management includes lifecycle design, stages, steps, SLAs, approvals, and exception handling. Sound knowledge of Pega architecture and rule resolution, including class structure, rulesets ...

reliability. Collaborate with business stakeholders, data analysts, and product owners to translate functional and analytical requirements into effective Pega solutions. Build and configure case management solutions, including case lifecycles, SLAs, routing, approvals, and exception handling. Develop and manage Pega rules, data pages, decision tables, and integrations …/Experience Strong hands-on experience in Pega Platform with proven delivery of end-to-end Pega applications in enterprise environments. Expertise in Pega Case Management includes lifecycle design, stages, steps, SLAs, approvals, and exception handling. Sound knowledge of Pega architecture and rule resolution, including class structure, rulesets ...

reliability. Collaborate with business stakeholders, data analysts, and product owners to translate functional and analytical requirements into effective Pega solutions. Build and configure case management solutions, including case lifecycles, SLAs, routing, approvals, and exception handling. Develop and manage Pega rules, data pages, decision tables, and integrations …/Experience Strong hands-on experience in Pega Platform with proven delivery of end-to-end Pega applications in enterprise environments. Expertise in Pega Case Management includes lifecycle design, stages, steps, SLAs, approvals, and exception handling. Sound knowledge of Pega architecture and rule resolution, including class structure, rulesets ...

reliability. Collaborate with business stakeholders, data analysts, and product owners to translate functional and analytical requirements into effective Pega solutions. Build and configure case management solutions, including case lifecycles, SLAs, routing, approvals, and exception handling. Develop and manage Pega rules, data pages, decision tables, and integrations …/Experience Strong hands-on experience in Pega Platform with proven delivery of end-to-end Pega applications in enterprise environments. Expertise in Pega Case Management includes lifecycle design, stages, steps, SLAs, approvals, and exception handling. Sound knowledge of Pega architecture and rule resolution, including class structure, rulesets ...

Lead Consultant to deliver on an HR project for an initial 12-week period, the engagement is to implement: • Core HRSD Setup • HR Case Management • Agent Workspace for HR Case Management • Employee Center • HR Services • HR Knowledge Management • Integration with Dynamics365HR The project will require ...

Change Analyst - Legal, Case Management System Up to £250 per day (Inside IR35) Hybrid (Liverpool) My client is an International Consultancy who require a Change Analyst with Case Management Systems experience within the Legal sector, to work closely with an end customer click apply for full ...

initial engagement is 3 months with a strong likelihood of extension. Key Responsibilities Configure and develop solutions within the ShareDo platform to support legal case management workflows Design and implement workflow automations to streamline operational and client-facing processes Work closely with internal stakeholders and delivery teams … around ShareDo configuration and development standards Required Experience Proven experience developing or configuring solutions within the ShareDo platform Strong experience in workflow configuration and case management system customisation Ability to translate business requirements into scalable platform solutions Experience working within legal services or professional services environments is highly ...

Define requirements strategy for major FinCrime change programmes, translating regulatory obligations into clear business and functional requirements. Oversee platform and capability analysis across KYC case management, AML detection engines, customer data platforms, and workflow tools. Act as senior escalation point, managing stakeholder alignment across Compliance, Operations, Technology … analysis. Nice-to-Have Experience with enterprise/business architecture frameworks. Ability to mentor senior BAs and uplift analysis standards. Familiarity with FinCrime technologies (case management, fuzzy matching, TM systems, risk engines). How to Apply: If you're interested in this role, click 'apply now' to forward ...

Rate: £(Apply online only)/day (Umbrella Maximum) IR35 Status: Inside IR35 Security Clearance: SC (Willing to undergo DV) The Deputy Director Legal Practice Management (LPM) programme is a pivotal role in the organisation and as a programme director for this large-scale transformation programme, they will need … success will be determined by the active engagement of the whole organisation in these plans. The Key responsibilities: Lead and manage the Legal Practice Management (LPM) Programme, which includes Contentious, Non-Contentious and Technology Workstreams, Project Management Teams and the Project Management Office (PMO) Resource the programme ...

Rate: £(Apply online only)/day (Umbrella – Maximum) IR35 Status: Inside IR35 Security Clearance: SC (Willing to undergo DV) The Deputy Director Legal Practice Management (LPM) programme is a pivotal role in the organisation and as a programme director for this large-scale transformation programme, they will need … success will be determined by the active engagement of the whole organisation in these plans. The Key responsibilities: Lead and manage the Legal Practice Management (LPM) Programme, which includes Contentious, Non-Contentious and Technology Workstreams, Project Management Teams and the Project Management Office (PMO) Resource the programme ...

across the practice. Qualifications we seek in you! Minimum Qualifications/Skills Certified System Administrator (CSA) with two mainline certifications, such as customer service management (CSM), human resources service delivery (HRSD), IT service management (ITSM), governance, risk, and compliance (GRC), or IT operations management (ITOM). Experience … modules to ensure quality delivery. Extensive experience collaborating closely with customer stakeholders, client ServiceNow architects, and enterprise architects. Skilled in implementing CMDB, discovery, event management, and service mapping. Proficient in preparing high-level design (HLD) and low-level design (LLD) documents. Experienced in enabling new features as ServiceNow introduces ...

hybrid and will require 2-3x days onsite per week. Role Summary We are looking for a dynamic and knowledgeable Client Lifecycle Management (CLM) and Know Your Customer (KYC) Programme Director with proven experience in programme/change delivery to support and drive strategic initiatives. The candidate will … adoption of the Fenergo platform. Define programme scope, deliverables, timelines and governance structures Oversee programme budget, forecasting, resource planning, and vendor relationships, including direct management of the Fenergo vendor partnership Partner closely with senior stakeholders across Compliance, Financial Crime, Operations, Technology, Data, Risk, and Front Office to ensure strategic ...

hybrid and will require 2-3x days onsite per week. Role Summary We are looking for a dynamic and knowledgeable Client Lifecycle Management (CLM) and Know Your Customer (KYC) Programme Director with proven experience in programme/change delivery to support and drive strategic initiatives. The candidate will … adoption of the Fenergo platform. Define programme scope, deliverables, timelines and governance structures Oversee programme budget, forecasting, resource planning, and vendor relationships, including direct management of the Fenergo vendor partnership Partner closely with senior stakeholders across Compliance, Financial Crime, Operations, Technology, Data, Risk, and Front Office to ensure strategic ...

mentoring delivery teams. Responsibilities on the role- Serve as a trusted advisor to key stakeholders within our Public Sector clients. Leading communication and stakeholder management, acting as the focal point between the client team and the development team (with support of other colleagues) Ensure scalable, best-practice solutions that … where capacity allows. Identify and mitigate technical design risks, including ensuring compliance with Salesforce platform limits and governance models Collaborate with DevOps and Release Management colleagues, ensuring that software components are correctly packaged and delivered through the project pipeline. Strong knowledge of Git is expected. A good understanding ...

worked from multiple UK locations The Role A leading Government Institution is seeking an experienced Programme Director to lead a large-scale Legal Practice Management (LPM) transformation programme.This is a pivotal leadership role, responsible for driving the modernisation of legal practices through the delivery of new technology-enabled services. … assurance gates Experience leading programmes through GDS service assessments Expert-level stakeholder engagement and governance capability, including executive-level reporting Strong programme governance, financial management, and delivery assurance experience Practitioner-level experience in digital, data, business change, and implementation Demonstrated ability to lead multidisciplinary teams and manage multiple suppliers ...

provide the solution design. Key Responsibilities: · Develop and implement Salesforce Service Cloud solutions based on provided designs. · Customize and configure Service Cloud features, including case management, knowledge base, automation, and workflows. · Develop complex Salesforce Flows to automate business processes. · Write, test, and deploy Apex code (classes, triggers … Participate in the full software development lifecycle, including requirements gathering, development, testing, deployment, and maintenance. · Implement and maintain robust DevOps practices, including source code management, branching strategies, pull requests, and commits. · Utilize DevOps tools such as ( Specify: Copado, Gearset, Azure DevOps, or others ) for deployment and release management. · Work ...

Level Governance – Expert Level Digital and Data – Practitioner Level Business Change and implementation – Practitioner Level Desirable Experience of working with and delivering Legal Practice Management Systems Experience of delivering case management systems ...

with trade union representatives where required What we re looking for Proven experience in a generalist HR/People Adviser role Strong employee relations case management Confidence advising and influencing managers Good working knowledge of UK employment law Experience using HR data to provide insight CIPD Level ...

with trade union representatives where required What we’re looking for Proven experience in a generalist HR/People Adviser role Strong employee relations case management Confidence advising and influencing managers Good working knowledge of UK employment law Experience using HR data to provide insight CIPD Level ...