Case Management Contracts

Case Management
UK

The table below provides summary statistics for contract job vacancies requiring Case Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Case Management over the 6 months leading up to 13 May 2025, comparing them to the same period in the previous two years.

6 months to
13 May 2025
Same period 2024 Same period 2023
Rank 402 404 514
Rank change year-on-year +2 +110 +152
Contract jobs citing Case Management 112 183 185
As % of all contract jobs advertised in the UK 0.39% 0.43% 0.32%
As % of the Processes & Methodologies category 0.42% 0.49% 0.35%
Number of daily rates quoted 75 111 130
10th Percentile £235 £325 £318
25th Percentile £362 £413 £413
Median daily rate (50th Percentile) £475 £530 £530
Median % change year-on-year -10.38% - +4.69%
75th Percentile £553 £650 £650
90th Percentile £708 £763 £700
UK excluding London median daily rate £420 £538 £483
% change year-on-year -21.93% +11.50% +3.10%
Number of hourly rates quoted 2 18 5
10th Percentile £18.50 - £15.20
25th Percentile £18.92 £11.71 £16.25
Median hourly rate £19.61 £12.43 £17.50
Median % change year-on-year +57.83% -29.00% -48.91%
75th Percentile £20.31 £24.30 £63.75
90th Percentile £20.72 £46.85 -
UK excluding London median hourly rate £19.61 £12.43 £17.50
% change year-on-year +57.83% -29.00% -22.22%

All Process and Methodology Skills
UK

Case Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 26,416 37,097 52,247
As % of all contract IT jobs advertised in the UK 90.93% 86.26% 89.81%
Number of daily rates quoted 16,973 23,888 36,212
10th Percentile £306 £300 £325
25th Percentile £410 £413 £438
Median daily rate (50th Percentile) £518 £525 £550
Median % change year-on-year -1.43% -4.55% +3.77%
75th Percentile £627 £638 £650
90th Percentile £743 £750 £750
UK excluding London median daily rate £478 £500 £500
% change year-on-year -4.40% - +5.26%
Number of hourly rates quoted 1,082 2,438 1,719
10th Percentile £14.20 £12.75 £11.00
25th Percentile £18.15 £16.00 £16.23
Median hourly rate £28.30 £36.50 £36.00
Median % change year-on-year -22.48% +1.39% +40.19%
75th Percentile £60.00 £60.00 £65.00
90th Percentile £75.00 £72.50 £75.00
UK excluding London median hourly rate £25.23 £38.06 £35.00
% change year-on-year -33.72% +8.74% +75.00%

Case Management
Job Vacancy Trend

Job postings citing Case Management as a proportion of all IT jobs advertised.

Job vacancy trend for Case Management in the UK

Case Management
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Case Management.

Daily rate trend for Case Management in the UK

Case Management
Daily Rate Histogram

Daily rate distribution for jobs citing Case Management over the 6 months to 13 May 2025.

Daily rate histogram for Case Management in the UK

Case Management
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Case Management.

Hourly rate trend for Case Management in the UK

Case Management
Top 13 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Case Management within the UK over the 6 months to 13 May 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England +9 101 £500 -5.66% 260
London +15 53 £525 +10.53% 79
UK excluding London +5 53 £420 -21.93% 201
Work from Home +43 35 £398 -20.50% 111
South East +34 14 £570 +14.00% 53
North of England +16 14 £435 -12.95% 69
Yorkshire +12 13 £375 -35.57% 25
South West +11 8 £235 -57.27% 19
Scotland +5 8 £448 -3.76% 5
East of England - 5 £623 - 24
Midlands +8 4 £400 -25.65% 28
West Midlands +7 4 £400 -25.65% 15
North West +17 1 £496 +23.88% 42

Case Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 12 (10.71%) Microsoft Exchange
2 7 (6.25%) SharePoint
3 6 (5.36%) Confluence
4 2 (1.79%) CMS
4 2 (1.79%) Drupal
5 1 (0.89%) Apache
5 1 (0.89%) Camunda
5 1 (0.89%) IIS
5 1 (0.89%) nginx
5 1 (0.89%) Tomcat
5 1 (0.89%) WebLogic
Applications
1 14 (12.50%) Microsoft Office
2 10 (8.93%) Chatbot
3 1 (0.89%) Microsoft Excel
3 1 (0.89%) Microsoft PowerPoint
3 1 (0.89%) Microsoft Project
3 1 (0.89%) Spreadsheet
Business Applications
1 6 (5.36%) Dynamics CRM
2 2 (1.79%) SAP ERP
3 1 (0.89%) Salesforce CRM
3 1 (0.89%) SAP S/4HANA
3 1 (0.89%) Visualfiles
Cloud Services
1 22 (19.64%) Azure
2 20 (17.86%) Microsoft 365
3 15 (13.39%) AWS
4 13 (11.61%) Power Platform
5 6 (5.36%) GitHub
5 6 (5.36%) SaaS
5 6 (5.36%) Salesforce Service Cloud
6 5 (4.46%) Azure DevOps
6 5 (4.46%) Dynamics 365
7 3 (2.68%) Azure Sentinel
7 3 (2.68%) Salesforce Sales Cloud
8 2 (1.79%) Azure Data Factory
8 2 (1.79%) Azure Synapse Analytics
8 2 (1.79%) Cloud Computing
8 2 (1.79%) Copilot Studio
8 2 (1.79%) GCP
8 2 (1.79%) Microsoft Copilot
9 1 (0.89%) Entra ID
9 1 (0.89%) Power Automate
9 1 (0.89%) SuccessFactors
Communications & Networking
1 18 (16.07%) VPN
2 11 (9.82%) Firewall
3 6 (5.36%) Internet
4 5 (4.46%) Network Security
5 1 (0.89%) 3GPP
5 1 (0.89%) Broadband
5 1 (0.89%) CTI
5 1 (0.89%) DHCP
5 1 (0.89%) DNS
5 1 (0.89%) HTTP
5 1 (0.89%) Radio Access Network
5 1 (0.89%) SMTP
5 1 (0.89%) TCP/IP
Database & Business Intelligence
1 11 (9.82%) Power BI
2 6 (5.36%) SQL Server
3 5 (4.46%) SQL Server Reporting Services
4 3 (2.68%) Data Warehouse
4 3 (2.68%) SQL Server Integration Services
5 2 (1.79%) Metadata
5 2 (1.79%) Metadata Repository
5 2 (1.79%) PostgreSQL
6 1 (0.89%) Oracle Database
Development Applications
1 10 (8.93%) JIRA
2 8 (7.14%) Selenium
3 6 (5.36%) Git
3 6 (5.36%) Jenkins
4 5 (4.46%) Cypress.io
5 4 (3.57%) Cucumber
5 4 (3.57%) Gradle
5 4 (3.57%) HP UFT
5 4 (3.57%) IntelliJ
5 4 (3.57%) JUnit
5 4 (3.57%) Maven
6 3 (2.68%) Zephyr
7 2 (1.79%) GitLab
7 2 (1.79%) QARun
7 2 (1.79%) REST Assured
7 2 (1.79%) SoapUI
7 2 (1.79%) WinRunner
8 1 (0.89%) Appium
8 1 (0.89%) CircleCI
8 1 (0.89%) Oracle Forms
General
1 45 (40.18%) Social Skills
2 23 (20.54%) Public Sector
3 16 (14.29%) Finance
4 11 (9.82%) Local Government
5 9 (8.04%) Legal
6 8 (7.14%) Analytical Skills
6 8 (7.14%) Marketing
7 5 (4.46%) Banking
8 3 (2.68%) Back Office
8 3 (2.68%) Documentation Skills
8 3 (2.68%) Military
8 3 (2.68%) Telecoms
9 2 (1.79%) Corporate Banking
9 2 (1.79%) Investment Banking
9 2 (1.79%) Law
9 2 (1.79%) Retail
9 2 (1.79%) Retail Banking
10 1 (0.89%) Financial Institution
10 1 (0.89%) General Ledger
10 1 (0.89%) Inclusion and Diversity
Job Titles
1 17 (15.18%) Analyst
1 17 (15.18%) Lead
2 15 (13.39%) Developer
3 12 (10.71%) Architect
3 12 (10.71%) Senior
4 11 (9.82%) Desktop Engineer
4 11 (9.82%) Desktop Support
4 11 (9.82%) Desktop Support Engineer
4 11 (9.82%) Support Engineer
5 7 (6.25%) IT Manager
5 7 (6.25%) IT Services Manager
5 7 (6.25%) Project Manager
5 7 (6.25%) Service Manager
6 6 (5.36%) Business Analyst
6 6 (5.36%) Senior Manager
6 6 (5.36%) Solutions Architect
7 5 (4.46%) Senior IT Manager
7 5 (4.46%) Senior Service Manager
8 4 (3.57%) Data Analyst
8 4 (3.57%) Full-Stack Developer
Libraries, Frameworks & Software Standards
1 4 (3.57%) .NET
1 4 (3.57%) HTML
1 4 (3.57%) Lightning Web Components
2 3 (2.68%) .NET Core
2 3 (2.68%) AngularJS
2 3 (2.68%) CSS
2 3 (2.68%) Jest
2 3 (2.68%) Middleware
2 3 (2.68%) Node.js
2 3 (2.68%) React
2 3 (2.68%) REST
2 3 (2.68%) SOAP
2 3 (2.68%) Visualforce
2 3 (2.68%) Web Services
3 2 (1.79%) .NET Framework
3 2 (1.79%) ActiveMQ
3 2 (1.79%) Ajax
3 2 (1.79%) Entity Framework
3 2 (1.79%) JMS
3 2 (1.79%) RabbitMQ
Miscellaneous
1 7 (6.25%) Mobile App
2 6 (5.36%) Video Conferencing
3 4 (3.57%) Low-Code
3 4 (3.57%) Onboarding
4 3 (2.68%) Cyber Threat
4 3 (2.68%) Legacy Systems
4 3 (2.68%) Management Information System
5 2 (1.79%) Driving Licence
5 2 (1.79%) Public Cloud
6 1 (0.89%) Animation
6 1 (0.89%) Cloud Native
6 1 (0.89%) Cyber Defence
6 1 (0.89%) Cyber Kill Chain
6 1 (0.89%) Cyberattack
6 1 (0.89%) Data Protection Act
6 1 (0.89%) NHS
6 1 (0.89%) Reference Data
6 1 (0.89%) Security Operations Centre
6 1 (0.89%) Security Posture
6 1 (0.89%) Virtual Team
Operating Systems
1 4 (3.57%) Linux
2 3 (2.68%) Windows
3 2 (1.79%) AIX
3 2 (1.79%) Apple iOS
4 1 (0.89%) Android
4 1 (0.89%) Mac OS X
Processes & Methodologies
1 21 (18.75%) Agile
2 17 (15.18%) Cybersecurity
2 17 (15.18%) Service Delivery
3 16 (14.29%) Customer Service
4 15 (13.39%) Analytics
5 14 (12.50%) Collaborative Working
5 14 (12.50%) Migration
5 14 (12.50%) Test Automation
6 13 (11.61%) Problem-Solving
7 11 (9.82%) Business Intelligence
7 11 (9.82%) Continuous Improvement
7 11 (9.82%) DevOps
7 11 (9.82%) ITIL
7 11 (9.82%) ITSM
7 11 (9.82%) Stakeholder Management
7 11 (9.82%) Workflow
8 10 (8.93%) Conversational UI
8 10 (8.93%) Data Migration
9 9 (8.04%) Stakeholder Engagement
9 9 (8.04%) Waterfall
Programming Languages
1 10 (8.93%) Java
1 10 (8.93%) JavaScript
1 10 (8.93%) SQL
2 5 (4.46%) Python
3 4 (3.57%) PL/SQL
4 3 (2.68%) Apex Code
4 3 (2.68%) PowerShell
4 3 (2.68%) TypeScript
4 3 (2.68%) VB
5 2 (1.79%) C#
5 2 (1.79%) PHP
5 2 (1.79%) T-SQL
6 1 (0.89%) Objective-C
6 1 (0.89%) SOQL
6 1 (0.89%) Swift
6 1 (0.89%) VB6
Qualifications
1 20 (17.86%) Security Cleared
2 16 (14.29%) Degree
2 16 (14.29%) SC Cleared
3 11 (9.82%) ITIL Foundation Certificate
4 4 (3.57%) IIBA
5 2 (1.79%) PMI Certification
5 2 (1.79%) PMP
6 1 (0.89%) BPSS Clearance
6 1 (0.89%) CompTIA Security+
6 1 (0.89%) Computer Science Degree
6 1 (0.89%) GCFA
6 1 (0.89%) GCIA
6 1 (0.89%) GCIH
6 1 (0.89%) GIAC
6 1 (0.89%) ISTQB
Quality Assurance & Compliance
1 12 (10.71%) QA
2 11 (9.82%) ISO/IEC 27001
3 6 (5.36%) Accessibility
4 4 (3.57%) Data Quality
4 4 (3.57%) GDPR
5 3 (2.68%) NCSC
6 1 (0.89%) ISO 20022
6 1 (0.89%) SLA
6 1 (0.89%) WCAG
System Software
1 13 (11.61%) Active Directory
2 2 (1.79%) Docker
3 1 (0.89%) VMware Infrastructure
Systems Management
1 16 (14.29%) Microsoft Intune
2 4 (3.57%) Kubernetes
3 2 (1.79%) Terraform
4 1 (0.89%) Grafana
4 1 (0.89%) Prometheus
4 1 (0.89%) QRadar
Vendors
1 42 (37.50%) Microsoft
2 15 (13.39%) ServiceNow
3 12 (10.71%) Salesforce
4 11 (9.82%) Citrix
5 4 (3.57%) Liquidlogic
5 4 (3.57%) Splunk
6 3 (2.68%) Google
6 3 (2.68%) Oracle
6 3 (2.68%) Palo Alto
6 3 (2.68%) SAP
7 2 (1.79%) iManage
7 2 (1.79%) VMware
8 1 (0.89%) Amdocs
8 1 (0.89%) Concur
8 1 (0.89%) LogRhythm
8 1 (0.89%) Mavenir
8 1 (0.89%) MuleSoft
8 1 (0.89%) Rakuten
8 1 (0.89%) Samsung
8 1 (0.89%) SunGard