support of client's infrastructure including Incident and request management. Server administration. Plan and undertake changes as agreed with the client (in accordance with ITIL change management process) Assess user requirements and formulate technical specifications that are cost effective and accurately meet the clients' identified needs. Install and test operating more »
Cloud/Oracle Cloud VMware experience (not essential) Left Hand Storage EMC Networker/Unity HPe 3PAR, SAN, MSA and StoreOnce Project Management experience ITIL Foundation and Transition Skilled CCNA/CCNP Linux knowledge and understanding If you have the skills required. Please apply now more »
critical deadlines when under pressure and effectively prioritise workload. Desirable Qualification in: Managing Successful Programmes (MSP)/Change Management/LEAN/AGILE/ITIL Experience Essential Proven experience in supplier management and contract negotiation, gained in a senior role. Demonstrable experience in a senior management role in a complex more »
Cloud/Oracle Cloud VMware experience (not essential) Left Hand Storage EMC Networker/Unity HPe 3PAR, SAN, MSA and StoreOnce Project Management experience ITIL Foundation and Transition Skilled CCNA/CCNP Linux knowledge and understanding If you have the skills required. Please apply now more »
Warwick, Warwickshire, West Midlands, United Kingdom
Tata Technologies Europe Ltd
Excellent communication and interpersonal skills with focus on achieving enhanced user experience. Ability to work collaboratively in a cross-functional team environment. Knowledge of ITIL framework and best practices. Strong oral and written communication skills with demonstrable experience communicating cross-functionally with end users and product owners in formal and … informal settings. Ability to use Microsoft Office 365 products and Microsoft Teams Desirable : Certification in ITIL Foundation or relevant field. Experience with data analysis and reporting tools. Knowledge of industry standards and regulations related to problem management. Domain/Tool Knowledge Familiarity with Jira and Confluence. Familiarity with working in more »
NHS Arden and Greater East Midlands Commissioning Support Unit
and implementing internal processes and procedures. Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales Desirable ITIL trained Demonstrated experience in a Healthcare environment Comprehensive knowledge of change management techniques and tools Disclosure and Barring Service Check This post is subject to more »
NHS Arden and Greater East Midlands Commissioning Support Unit
operate and manage within Service Level Agreements/Operational Level Agreement standards expected by customers for the Service Desk function and deliver against the ITIL Framework. The Operational Service Desk manager will aim to: Foster a culture of continuous improvement by reviewing service performance, soliciting feedback from stakeholders, and identifying … and implementing internal processes and procedures. Ability to make decisions autonomously, when required, on difficult issues, working to tight and often changing timescales Desirable ITIL trained Demonstrated experience in a Healthcare environment Comprehensive knowledge of change management techniques and tools Disclosure and Barring Service Check This post is subject to more »
Service Delivery Manager Certain Advantage is hiring for a Service Delivery Manager based in Newport. This role is on a contract basis and is office-based. The Company We're working with a Manufacturing business that operates in the Aerospace more »
product specialists and evaluating post-remediation incidents to improve processes. Requirements: Extensive expereince in IT delivery, including release management. Project management experience is preferred. ITIL and Project Management qualifications. Excellent problem-solving, collaboration, and communication skills. A track record of driving delivery to completion. Skills and Abilities: Have strong leadership … skills with the ability to multitask. Proficiency in release management tools and methodologies. Excellent understanding of ITSM and ITIL processes. Have excellent analytical skills and a good attention to detail. Rate: £450-£500 Determination: INSIDE IR35 Location: Leeds (3 days on-site) Contract length: 3 months initial with a likely more »
on configuration management processes to the internal team. Process Enhancement: Drive the development and enhancement of processes surrounding configuration management. Qualifications: ITSM Expertise: Advanced ITIL certification or significant Lean/Six Sigma certification (advanced level) is required. ServiceNow Proficiency: Extensive hands-on experience with ServiceNow CMDB and related modules. Regulatory more »
Specification Qualifications Essential Degree or equivalent experience in an IT-based subject which incorporates elements of practical hardware and software support or service delivery. ITIL Service Management certification. Desirable Certification/accreditation in specific IT products or technologies, such as MS Office. Experience Essential Experience of managing an IT Service more »
service Person Specification Qualifications Essential Educated to Degree level or equivalent experience Microsoft Certified Professional Desirable PRINCE Practitioner Awareness of NHS clinical information systems ITIL Service Level Management certification or equivalent experience Skills Essential Experience of team management Able to analyse information from a range of sources Ability to follow more »
transform encoded healthcare data. Champion and lead by example the Group values and behaviours throughout your role. Promote and utilise InformationTechnologyInfrastructureLibrary (ITIL) best practices throughout your role. In conjunction with relevant stakeholders identify, mitigate and manage any clinical risks associated with the integration and use of classifications more »
ensuring that their needs regarding Service Support and transitions are fully considered in the delivery of new Service Go-Lives. Person Specification Qualifications Essential ITIL Certificate or equivalent Educated to Masters level (or equivalent experience in service management provision Desirable Technical IT Degree qualification IT certification (MCSE, CCNE, CNA) PRINCE … experience of providing Application, Software, Hardware support Extensive experience of working within defined Service Level Agreements & Service Level Targets High level of understanding of ITIL processes and Service Management best practice framework Experience of analysing complex facts and situations, and deriving options for solving problems in a structured manner. Desirable more »
Corsham, Wiltshire, United Kingdom Hybrid / WFH Options
Coltech Recruitment
Job Title: SC Cleared Wintel Engineer - 4 vacancies Location: Corsham/Hybrid - Must be able to work onsite 2-3 days per week Start Date: Immediate Job Type: 9 month contract - with likely extension Company Introduction Coltech is partnered with more »
the ICT Service Desk via their manager. The post holder will identify and take a lead for Unified Communications Problem Management in line with ITIL principles. Change Management The post holder will be responsible for ensuring that all Unified Communications changes are processed through the departments change management process. Risk more »
Programmes ECDL Experience Essential Significant experience at senior management level managing complex and large-scale IT projects in a heath care environment. Understanding of ITIL best practice. Proven experience of staff management Experience of Budget management - large scale capital projects NHS Systems knowledge Acute and Community Health Setting Experience Desirable more »
Specification Educations, Training and Qualifications Essential Educated to degree education or equivalent level or equivalent experience Evidence of continuous personal and professional development Desirable ITIL Certification or relevant experience or working in an ITIL environment Evidence of experience or qualification in one or more of the following SQL/SQL more »
and Modernisation agenda. Knowledge of the NHS National Programme for IT. A good understanding of business process re-engineering principles. Prince 2 Practitioner qualification. ITIL foundation qualification Person Specification Skills & Behaviours Essential Can work autonomously to achieve agreed objectives without reference to a manager. Excellent problem solving skills. Capable of … for the structured acceptance testing of application software Qualifications Essential Prince 2 foundation qualification. Professional or degree level qualification Desirable Prince 2 Practitioner qualification. ITIL foundation qualification ECDL Other Criteria Essential Has a thorough appreciation of the opportunities that new technology creates. Good working knowledge of Microsoft desktop suite. Highly more »
Job summary To provide first and second line support to service users to IT InformationLibrary (ITIL) compliant standards. This will involve acting as the first point of contact to users for incident resolution; recording calls, logging requests, managing and processing in line with agreed incident management processes and progressing … a sufficient level of knowledge of the nominated systems in order to respond to user queries by shadowing appropriate team members. Maintain and develop ITIL awareness and relevant qualifications to ensure provision of a professional service. To understand all Service Level Agreements (SLAs) Proactively keep track of service development, understand … Trac Person Specification Qualifications and/or Knowledge Essential Educated to A-level, diploma or equivalent experience Commitment to continuing professional development for self ITIL Foundation Certificate or demonstrable equivalent experience Good understanding of IT infrastructure at a technical level Knowledge and understanding of NHS working environment Desirable Knowledge of more »
area Evidence of continued professional development Educated to degree level or equivalent or significant experience of working at a similar level in specialist area ITIL Foundation Certification CompTia A+ Desirable Educated to degree level or equivalent or significant experience of working at a similar level in specialist area ITIL Foundation more »
download at any time. Person Specification Education Essential Post Graduate Degree with Qualification/Accreditation in an IT specialism or equivalent relevant technical experience ITIL V3 Foundation qualification Desirable Additional ITIL Qualifications Experience Essential Experience as a Desktop Engineer similar function Experience in effectively supporting a large scale, complex IT more »
Wigan, Greater Manchester, United Kingdom Hybrid / WFH Options
Tilt Recruitment
an ISO 27001 environment -A strong communicator to technical and non-technical peers and colleagues across the business at a range of levels -Ideally ITIL accredited Immediate start- North West, Greater Manchester/Lancashire based. Hybrid working The successful candidate will need to be North West based ideally, as the more »
Service Desk, Help Desk, AD, Itil, 1st Line Service Desk Analyst required for a leading and large corporate organisation based in Bridgend. Engagement via umbrella only. Engagement required 4 days per week on site. The successful candidate will have exceptional customer service skills with the ability to maintain composure under … of all tickets in the ServiceNow system. Skills and responsibilities: Respond to end-user inquiries via self-service and phone calls. 1st line support ITIL Participate in exciting IT projects, implement new software, hardware etc. Experience with video conferencing equipment and software e.g. MS Teams. Ability to prioritise and manage more »
the vacancy. Person Specification Training & Qualifications Essential Recognised qualification in training or equivalent experience Achieved an IT computer qualification (ECDL or equivalent). Desirable ITIL Service Management foundation level PRINCE 2 foundation level or equivalent Trained in most NUH IT systems with the ability to demonstrate or extensive experience of more »