ITIL Contracts

ITIL (Information Technology Infrastructure Library)
UK

The table below provides summary statistics for contract job vacancies requiring ITIL skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited ITIL over the 6 months leading up to 24 June 2025, comparing them to the same period in the previous two years.

6 months to
24 Jun 2025
Same period 2024 Same period 2023
Rank 42 41 43
Rank change year-on-year -1 +2 +8
Contract jobs citing ITIL 1,427 1,814 2,645
As % of all contract jobs advertised in the UK 4.74% 4.17% 4.76%
As % of the Processes & Methodologies category 5.21% 4.91% 5.32%
Number of daily rates quoted 873 1,195 1,836
10th Percentile £209 £200 £204
25th Percentile £308 £325 £343
Median daily rate (50th Percentile) £450 £475 £475
Median % change year-on-year -5.26% - -
75th Percentile £570 £575 £575
90th Percentile £638 £650 £681
UK excluding London median daily rate £425 £463 £450
% change year-on-year -8.11% +2.78% +4.65%
Number of hourly rates quoted 104 131 131
10th Percentile £14.99 £14.00 £13.29
25th Percentile £16.45 £14.32 £13.41
Median hourly rate £22.05 £20.74 £17.50
Median % change year-on-year +6.32% +18.51% +8.59%
75th Percentile £33.75 £25.00 £43.75
90th Percentile £47.12 £42.88 £53.75
UK excluding London median hourly rate £22.05 £17.69 £16.00
% change year-on-year +24.65% +10.56% +3.23%

All Process and Methodology Skills
UK

ITIL falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 27,390 36,950 49,738
As % of all contract IT jobs advertised in the UK 91.03% 85.01% 89.58%
Number of daily rates quoted 17,318 23,542 34,326
10th Percentile £300 £300 £325
25th Percentile £406 £413 £438
Median daily rate (50th Percentile) £502 £525 £550
Median % change year-on-year -4.33% -4.55% +1.85%
75th Percentile £625 £638 £650
90th Percentile £738 £750 £750
UK excluding London median daily rate £475 £500 £500
% change year-on-year -5.00% - +1.01%
Number of hourly rates quoted 1,304 2,585 1,699
10th Percentile £14.20 £12.65 £11.45
25th Percentile £17.45 £16.06 £15.83
Median hourly rate £25.15 £37.50 £35.00
Median % change year-on-year -32.93% +7.14% +34.62%
75th Percentile £55.00 £61.30 £64.50
90th Percentile £72.50 £72.50 £75.00
UK excluding London median hourly rate £25.04 £38.12 £32.50
% change year-on-year -34.32% +17.29% +54.76%

ITIL
Job Vacancy Trend

Job postings citing ITIL as a proportion of all IT jobs advertised.

Job vacancy trend for ITIL in the UK

ITIL
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing ITIL.

Daily rate trend for ITIL in the UK

ITIL
Daily Rate Histogram

Daily rate distribution for jobs citing ITIL over the 6 months to 24 June 2025.

Daily rate histogram for ITIL in the UK

ITIL
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing ITIL.

Hourly rate trend for ITIL in the UK

ITIL
Hourly Rate Histogram

Hourly rate distribution of jobs citing ITIL over the 6 months to 24 June 2025.

Hourly rate histogram for ITIL in the UK

ITIL
Top 18 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing ITIL within the UK over the 6 months to 24 June 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -2 1,217 £450 -5.26% 1,563
UK excluding London +4 888 £425 -8.11% 1,055
London -10 432 £500 - 639
Work from Home -11 373 £450 -9.55% 780
North of England +13 240 £380 -19.15% 258
South East +1 178 £450 -7.69% 339
North West +23 158 £400 -11.11% 150
South West +3 140 £330 -33.33% 114
Midlands +6 130 £425 -5.56% 142
Scotland +11 121 £428 +25.74% 56
West Midlands +6 112 £425 -5.56% 82
Yorkshire -10 74 £360 -25.49% 92
East of England -5 68 £430 +20.28% 111
Wales +5 18 £415 +174.38% 44
East Midlands -4 18 £450 -7.93% 55
North East -3 8 £195 -55.17% 17
Channel Islands - 7 £643 -
Northern Ireland -5 4 - - 12

ITIL
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 101 (7.08%) Microsoft Exchange
2 94 (6.59%) SharePoint
3 32 (2.24%) Confluence
4 25 (1.75%) Skype for Business
5 13 (0.91%) IIS
6 9 (0.63%) Mattermost
7 7 (0.49%) Oracle Self-Service HR
7 7 (0.49%) Oracle Workflow
8 6 (0.42%) Exchange Server 2003
8 6 (0.42%) Exchange Server 2007
8 6 (0.42%) Exchange Server 2010
8 6 (0.42%) Exchange Server 2013
8 6 (0.42%) Office Communications Server
8 6 (0.42%) SAS
8 6 (0.42%) SharePoint Server
8 6 (0.42%) WebSphere
9 5 (0.35%) CICS
9 5 (0.35%) WebLogic
10 4 (0.28%) Apache
10 4 (0.28%) WebSphere Application Server
Applications
1 142 (9.95%) Microsoft Office
2 67 (4.70%) Microsoft Excel
3 46 (3.22%) Microsoft PowerPoint
4 34 (2.38%) MS Visio
5 12 (0.84%) Microsoft Project
6 4 (0.28%) InfoPath
7 2 (0.14%) Chatbot
8 1 (0.070%) Acrobat
8 1 (0.070%) Adobe Illustrator
8 1 (0.070%) Camtasia
8 1 (0.070%) Final Cut Pro
8 1 (0.070%) InDesign
8 1 (0.070%) Photoshop
8 1 (0.070%) Spreadsheet
8 1 (0.070%) Trello
Business Applications
1 22 (1.54%) Remedy ITSM
2 7 (0.49%) Oracle HRMS
3 5 (0.35%) assyst
4 4 (0.28%) Oracle EBS R12
5 3 (0.21%) Dynamics CRM
5 3 (0.21%) Infor CloudSuite
5 3 (0.21%) Oracle BPM
5 3 (0.21%) Oracle EBS
5 3 (0.21%) Oracle ERP
5 3 (0.21%) Oracle iProcurement
5 3 (0.21%) Salesforce CRM
5 3 (0.21%) Workday HCM
6 2 (0.14%) Oracle Assets
6 2 (0.14%) Oracle General Ledger
6 2 (0.14%) Oracle Payables
6 2 (0.14%) Oracle Receivables
6 2 (0.14%) SAP S/4HANA
6 2 (0.14%) Sprinklr
7 1 (0.070%) Dynamics GP
7 1 (0.070%) SAP Oil and Gas
Cloud Services
1 296 (20.74%) Microsoft 365
2 249 (17.45%) Azure
3 107 (7.50%) AWS
4 106 (7.43%) Entra ID
5 48 (3.36%) SaaS
6 39 (2.73%) Power Platform
7 36 (2.52%) OneDrive
8 29 (2.03%) Azure DevOps
9 25 (1.75%) GCP
10 21 (1.47%) IaaS
11 15 (1.05%) PaaS
11 15 (1.05%) PowerApps
12 12 (0.84%) GitHub
12 12 (0.84%) Power Automate
13 11 (0.77%) Lucidchart
14 10 (0.70%) OCI
15 9 (0.63%) Azure Sentinel
15 9 (0.63%) Google Workspace
16 8 (0.56%) ShareGate
17 7 (0.49%) Nutanix
Communications & Networking
1 120 (8.41%) Firewall
2 90 (6.31%) VPN
3 82 (5.75%) DNS
4 72 (5.05%) DHCP
5 64 (4.48%) WAN
6 58 (4.06%) Wi-Fi
7 55 (3.85%) LAN
8 48 (3.36%) TCP/IP
9 45 (3.15%) SAN
10 34 (2.38%) BGP
10 34 (2.38%) OSPF
11 33 (2.31%) Network Security
12 29 (2.03%) SD-WAN
12 29 (2.03%) Wireless
13 26 (1.82%) MPLS
14 25 (1.75%) Skype
15 23 (1.61%) EIGRP
16 21 (1.47%) Remote Desktop
17 16 (1.12%) Unified Communications
17 16 (1.12%) WebEx
Database & Business Intelligence
1 41 (2.87%) SQL Server
2 22 (1.54%) Power BI
3 12 (0.84%) MySQL
4 11 (0.77%) NoSQL
5 10 (0.70%) DB2
5 10 (0.70%) Relational Database
6 9 (0.63%) Oracle Reports
7 7 (0.49%) Data Warehouse
8 6 (0.42%) SQL Server Reporting Services
9 5 (0.35%) PostgreSQL
10 4 (0.28%) InterSystems Cache
10 4 (0.28%) Oracle Database
10 4 (0.28%) Oracle Exadata
10 4 (0.28%) Tableau
11 3 (0.21%) Big Data
11 3 (0.21%) Metadata
11 3 (0.21%) OLTP
12 2 (0.14%) Data Mart
12 2 (0.14%) IMS/DB
12 2 (0.14%) MongoDB
Development Applications
1 80 (5.61%) JIRA
2 17 (1.19%) Jenkins
3 15 (1.05%) Git
4 9 (0.63%) Bitbucket
5 7 (0.49%) GitLab
6 4 (0.28%) Sonatype Nexus
7 3 (0.21%) AdminStudio
7 3 (0.21%) Chocolatey
7 3 (0.21%) SonarQube
7 3 (0.21%) Subversion
8 1 (0.070%) Dreamweaver
8 1 (0.070%) GCC
8 1 (0.070%) Maven
8 1 (0.070%) Team Foundation Server
General
1 632 (44.29%) Social Skills
2 267 (18.71%) Analytical Skills
3 258 (18.08%) Finance
4 186 (13.03%) Public Sector
5 79 (5.54%) Banking
6 56 (3.92%) Inclusion and Diversity
7 51 (3.57%) Telecoms
8 47 (3.29%) Retail
9 40 (2.80%) Legal
10 37 (2.59%) Organisational Skills
11 34 (2.38%) Documentation Skills
11 34 (2.38%) Law
12 30 (2.10%) Presentation Skills
13 27 (1.89%) Military
14 19 (1.33%) Influencing Skills
15 18 (1.26%) Manufacturing
16 17 (1.19%) Local Government
17 13 (0.91%) Back Office
17 13 (0.91%) Investment Banking
18 12 (0.84%) Financial Institution
Job Titles
1 281 (19.69%) Analyst
2 132 (9.25%) Service Manager
3 131 (9.18%) Support Engineer
4 125 (8.76%) Architect
5 100 (7.01%) Senior
6 93 (6.52%) Service Analyst
7 82 (5.75%) Service Desk Analyst
8 77 (5.40%) IT Support
9 75 (5.26%) Lead
10 69 (4.84%) Desktop Support
11 64 (4.48%) Support Analyst
12 63 (4.41%) IT Manager
13 58 (4.06%) Consultant
13 58 (4.06%) Network Engineer
14 49 (3.43%) Desktop Engineer
15 48 (3.36%) Developer
16 46 (3.22%) 2nd Line Support
17 45 (3.15%) Desktop Support Engineer
18 44 (3.08%) Delivery Manager
18 44 (3.08%) Project Manager
Libraries, Frameworks & Software Standards
1 36 (2.52%) Web Services
2 28 (1.96%) CSS
2 28 (1.96%) HTML
3 25 (1.75%) Middleware
4 21 (1.47%) .NET
4 21 (1.47%) SOAP
5 19 (1.33%) REST
6 13 (0.91%) AngularJS
6 13 (0.91%) XML
7 12 (0.84%) LDAP
8 11 (0.77%) Ajax
9 9 (0.63%) XMPP
10 8 (0.56%) RESTful
11 7 (0.49%) Software Packaging
12 6 (0.42%) 802.1X
12 6 (0.42%) Loki
13 5 (0.35%) J2EE
14 4 (0.28%) Elastic Stack
14 4 (0.28%) WebSphere MQ
15 3 (0.21%) Lightning Web Components
Miscellaneous
1 78 (5.47%) CMDB
2 67 (4.70%) Management Information System
3 38 (2.66%) Onboarding
4 37 (2.59%) Self-Motivation
5 35 (2.45%) Data Centre
5 35 (2.45%) Product Ownership
6 32 (2.24%) Smartphone
7 29 (2.03%) Driving Licence
7 29 (2.03%) iPhone
8 24 (1.68%) Replication
9 21 (1.47%) Virtual Team
10 20 (1.40%) Video Conferencing
11 19 (1.33%) PKI
12 17 (1.19%) Analytical Mindset
13 16 (1.12%) Enterprise Software
14 13 (0.91%) Data Protection Act
14 13 (0.91%) Public Cloud
15 12 (0.84%) Cloud Native
16 11 (0.77%) Clustering
16 11 (0.77%) Device Driver
Operating Systems
1 371 (26.00%) Windows
2 118 (8.27%) Linux
3 111 (7.78%) Windows 10
4 101 (7.08%) Windows Server
5 43 (3.01%) Mac OS
6 42 (2.94%) Unix
7 33 (2.31%) Windows Server 2016
8 28 (1.96%) Android
9 24 (1.68%) Apple iOS
10 18 (1.26%) Red Hat Enterprise Linux
11 16 (1.12%) Windows Server 2019
12 15 (1.05%) VMS
12 15 (1.05%) Windows Server 2012
13 14 (0.98%) Windows Server 2003
14 13 (0.91%) Ubuntu
15 10 (0.70%) AIX
16 9 (0.63%) Solaris
17 8 (0.56%) zOS
18 6 (0.42%) Debian
18 6 (0.42%) Windows XP
Processes & Methodologies
1 462 (32.38%) Service Management
2 377 (26.42%) Problem-Solving
3 353 (24.74%) ITSM
4 275 (19.27%) Agile
5 256 (17.94%) Customer Service
6 230 (16.12%) Service Delivery
7 197 (13.81%) Change Management
8 188 (13.17%) Stakeholder Management
9 176 (12.33%) Incident Management
10 149 (10.44%) Problem Management
11 141 (9.88%) Project Management
12 135 (9.46%) Continuous Improvement
13 122 (8.55%) DevOps
14 110 (7.71%) Roadmaps
15 108 (7.57%) Migration
16 88 (6.17%) Stakeholder Engagement
17 85 (5.96%) Project Delivery
18 78 (5.47%) Asset Management
19 74 (5.19%) Cybersecurity
20 73 (5.12%) Service Design
Programming Languages
1 107 (7.50%) SQL
2 102 (7.15%) PowerShell
3 58 (4.06%) Python
4 36 (2.52%) JavaScript
5 27 (1.89%) Java
6 15 (1.05%) Shell Script
7 10 (0.70%) Bash
7 10 (0.70%) C#
8 8 (0.56%) PL/SQL
9 7 (0.49%) JCL
10 6 (0.42%) REXX
11 5 (0.35%) ActionScript
12 4 (0.28%) MUMPS
13 3 (0.21%) COBOL
13 3 (0.21%) Kusto Query Language
13 3 (0.21%) Perl
13 3 (0.21%) Ruby
13 3 (0.21%) VBScript
13 3 (0.21%) WebLogic Scripting Tool
14 2 (0.14%) Bicep
Qualifications
1 339 (23.76%) Security Cleared
2 260 (18.22%) SC Cleared
3 202 (14.16%) Degree
4 162 (11.35%) ITIL Certification
5 96 (6.73%) Microsoft Certification
6 75 (5.26%) DV Cleared
7 63 (4.41%) ITIL Foundation Certificate
8 59 (4.13%) A+ Certification
9 57 (3.99%) Cisco Certification
10 42 (2.94%) PMI Certification
11 38 (2.66%) PMP
12 32 (2.24%) CCNP
12 32 (2.24%) Computer Science Degree
13 30 (2.10%) MCSA
14 24 (1.68%) Azure Certification
14 24 (1.68%) CCNA
14 24 (1.68%) CISSP
15 18 (1.26%) AWS Certification
15 18 (1.26%) MCSE
16 17 (1.19%) CISM
Quality Assurance & Compliance
1 123 (8.62%) SLA
2 41 (2.87%) ISO/IEC 27001
3 39 (2.73%) QA
4 30 (2.10%) GDPR
5 18 (1.26%) COBIT
6 15 (1.05%) Data Quality
7 14 (0.98%) ISO/IEC 20000
8 11 (0.77%) Disclosure Scotland
8 11 (0.77%) PMO
9 10 (0.70%) NIST
9 10 (0.70%) PCI DSS
10 9 (0.63%) GRC
11 8 (0.56%) Cyber Essentials
12 6 (0.42%) Accessibility
12 6 (0.42%) Actionable Recommendations
12 6 (0.42%) ISO 22301
12 6 (0.42%) NCSC
13 5 (0.35%) Sarbanes-Oxley
14 4 (0.28%) ISO 31000
15 3 (0.21%) Cyber Essentials PLUS
System Software
1 306 (21.44%) Active Directory
2 55 (3.85%) VMware Infrastructure
3 26 (1.82%) Virtual Desktop
4 22 (1.54%) Hyper-V
5 21 (1.47%) Docker
6 15 (1.05%) vSphere
7 12 (0.84%) Virtual Machines
8 10 (0.70%) VMware ESXi
9 9 (0.63%) Virtual Servers
10 8 (0.56%) DFS Replication
11 7 (0.49%) VMware NSX
12 6 (0.42%) Brightmail
12 6 (0.42%) ISA Server
12 6 (0.42%) Microsoft Virtual Server
12 6 (0.42%) Veritas Cluster Server
13 5 (0.35%) Oracle RAC
14 4 (0.28%) KVM
14 4 (0.28%) Microsoft App-V
14 4 (0.28%) RACF
15 3 (0.21%) BitLocker
Systems Management
1 113 (7.92%) Microsoft Intune
2 65 (4.56%) SCCM
3 45 (3.15%) Ansible
4 40 (2.80%) Kubernetes
5 31 (2.17%) Terraform
6 23 (1.61%) Jamf Pro
7 20 (1.40%) WSUS
8 17 (1.19%) Single Sign-On
9 16 (1.12%) Grafana
10 15 (1.05%) SCOM
11 13 (0.91%) Prometheus
12 12 (0.84%) Microsoft Clustering
13 11 (0.77%) HP ALM
14 8 (0.56%) Failover Clustering
15 7 (0.49%) Nagios
16 6 (0.42%) Data Guard
16 6 (0.42%) Podman
16 6 (0.42%) Puppet
16 6 (0.42%) vCenter Server
16 6 (0.42%) ZABBIX
Vendors
1 466 (32.66%) Microsoft
2 376 (26.35%) ServiceNow
3 120 (8.41%) Cisco
4 97 (6.80%) VMware
5 56 (3.92%) Citrix
6 53 (3.71%) Oracle
7 40 (2.80%) SolarWinds
8 38 (2.66%) Apple
9 36 (2.52%) Red Hat
10 32 (2.24%) HP
11 31 (2.17%) Splunk
12 30 (2.10%) Remedy
13 25 (1.75%) CheckPoint
13 25 (1.75%) IBM
14 24 (1.68%) Google
14 24 (1.68%) Juniper
14 24 (1.68%) Palo Alto
15 21 (1.47%) BMC
16 20 (1.40%) Dell
17 19 (1.33%) SAP