1 to 25 of 28 Contract Incident Management Jobs in the UK

Title: Incident Management Analyst/Major Incident Analyst Contract Type: Temporary Daily Rate: Circa £450/Day Contract Length: 12 Months Location: Chester Office (4 days in the office) Working Pattern: Full Time Shift: Sunday-Thursday or Tuesday-Saturday (07:00 - 16:00) Are you ready … take on a pivotal role in a high-energy environment? Join our dynamic Global Command centre team as an Incident Management Analyst and become a critical player in ensuring the availability and performance of technology services! About the Role: As part of our commitment to operational excellence ...

point of contact for Digital Service's customers and providing first level Digital Support. The role will include: Telephone Call and Live Chat Handling Incident Management Service Request Management Problem Management Knowledge Management Service Asset and Configuration Management First Level remote support Providing excellent ...

Item (CI) or IT asset, including hardware, software, documentation, and their relationships. This also involves defining CI attributes, nomenclature, and baselines. Managing the Configuration Management System (CMS) and CMDB:?Planning and managing the population of the CMS/CMDB, which includes discovery, integrations, and other data import methods. This … verify accuracy and completeness. Ensuring any corrective actions are carried out. Integration with Other Processes:?Collaborating closely with other ITIL process managers, especially Change Management, Incident Management, and Problem Management. They provide the necessary configuration data for impact assessments, faster problem resolution, and controlled changes. Resource ...

client an award winning SaaS organisation providing software solutions to the SME marketplace is now seeking a Sales Analyst with incident management experience for a 12 month contract. Central London location, hybrid, with 2-3 days a week in the office. You will help the team maintain … consistent and structured approach to handling investigations and incidents. Skills Experience in incident management, investigations, operations, or an analytical role in a service environment. Strong analytical skills such as Google Workspace or Tableau. Comfortable using Salesforce, Jira, and similar operational tools. Ability to identify patterns in data ...

business-critical processes. Your focus will be on eliminating manual effort through no-code automation and scripting, with particular ownership of user lifecycle management and wider systems optimisation. You'll work closely with teams such as People & Culture and Security to streamline workflows, remove friction, and deliver faster, more … maintain a comprehensive knowledge base documenting systems and automation workflows. With deep expertise across cloud and physical infrastructure—including identity platforms, collaboration suites, device management, and automation tooling—you'll provide technical leadership, mentorship, and strong incident-management capability. You'll manage vendors, lead technical projects from ...

months Company Introduction The IT Security Officer (ITSO) plays a dual role in governance and service management. This position ensures security compliance and risk management across the OpenShift migration program, while also overseeing critical IT services. Responsibilities include implementing security controls, managing infrastructure standards, and driving service strategy … scalability, reliability, and compliance. Job Responsibilities/Objectives Security Governance and Compliance: Enforce security standards, review designs, and validate encryption and identity management. Risk Management: Identify, assess, and mitigate security risks throughout migration activities. Service Ownership and Strategy: Take ownership of critical services, define strategic vision for improvement ...

accountants, and self-employed customers across the EMEA region. This is not a queue-based role . Instead, you will reinforce operational discipline, improve incident handling, reduce friction in workflows, and drive meaningful improvements across complex investigations and case work. You will operate at the intersection of operations, analysis … project delivery-ensuring we respond effectively to incidents while identifying and fixing systemic issues. Key Accountabilities: Incident & Investigation Management: Operational Discipline: Ensure timely, accurate, and consistent handling of incidents, investigations, and case work in line with established processes. Triage & Progression: Assess, prioritise, and progress cases, proactively identifying gaps ...

accountants, and self-employed customers across the EMEA region. This is not a queue-based role . Instead, you will reinforce operational discipline, improve incident handling, reduce friction in workflows, and drive meaningful improvements across complex investigations and case work. You will operate at the intersection of operations, analysis … project delivery-ensuring we respond effectively to incidents while identifying and fixing systemic issues. Key Accountabilities: Incident & Investigation Management: Operational Discipline: Ensure timely, accurate, and consistent handling of incidents, investigations, and case work in line with established processes. Triage & Progression: Assess, prioritise, and progress cases, proactively identifying gaps ...

accountants, and self-employed customers across the EMEA region. This is not a queue-based role . Instead, you will reinforce operational discipline, improve incident handling, reduce friction in workflows, and drive meaningful improvements across complex investigations and case work. You will operate at the intersection of operations, analysis … project delivery-ensuring we respond effectively to incidents while identifying and fixing systemic issues. Key Accountabilities: Incident & Investigation Management: Operational Discipline: Ensure timely, accurate, and consistent handling of incidents, investigations, and case work in line with established processes. Triage & Progression: Assess, prioritise, and progress cases, proactively identifying gaps ...

week) Per day rate: 250 GBP (Inside IR35) Position Overview We are looking for a DevOps Engineer CMDB & Automation to join our IT Service Management and Operations team. This role will focus on designing, implementing, and maintaining the Configuration Management Database (CMDB) , while driving automation initiatives across infrastructure … have strong expertise in ServiceNow CMDB, DevOps practices, and automation frameworks, with a passion for improving operational efficiency, accuracy, and compliance. Key Responsibilities CMDB Management Design, implement, and maintain the ServiceNow CMDB structure, ensuring data accuracy and integrity. Define and enforce governance policies for configuration item (CI) lifecycle management. ...

week onsite in Central London. Main Responsibilities - Oversee the day to day running of the Network infrastructure ensuring integrity, availability, performance and capacity management of Cabinet Office networking infrastructure and requirements. - Monitor Network health, proactively identifying and resolving issues before they escalate. - Perform troubleshooting and root cause analysis … Network outages, ensuring minimal downtime. - Act as an escalation point for complex network issues that other network engineers cannot resolve. - Work within technical compliance management to co-operate with technologies, such as PSN and Cloud computing etc. - Provide technical leadership on network refresh projects, upgrades and security improvements. - Line ...

Support & Development Manage incidents and requests escalated to the Infrastructure Team. Identify and implement improvements to technical processes. Collaborate with other technical teams for incident resolution and process enhancement. Document technical processes and mentor junior team members. Project Delivery Contribute to tasks related to Microsoft 365 and Azure Services. … with market trends and emerging technologies. Key Skills & Experience Proven experience supporting enterprise solutions on Microsoft 365 and Azure. Strong background in 3rd Line Incident Management and ITIL principles. Expertise in On-Premise Windows Infrastructure (AD, Group Policy, DNS, DHCP). Experience working within project teams. Excellent communication ...

Azure cloud services and automation. Proficiency in relevant programming/scripting languages (e.g., C#, PowerShell). Support & Maintenance: Background in L2/L3 support, incident management, and troubleshooting. Ability to work within defined service levels and support processes. Collaboration & Communication: Effective team player with good communication and documentation ...

quality, and operations teams on Secure Shop Connection projects, Provide Internal Audit, External Audit and Integrations Support Conduct OT/IT asset discovery, record management, and ongoing maintenance, Liaise with third-party suppliers for asset inventory data Build and maintain documentation to demonstrate compliance with IT/OT controls … connectivity to the network Perform malware scanning as per SOP/policies and work with Customers Cybersecurity to remediate infections on OT devices, Patch management for vendor provided PCs, Vulnerabilities and incident management Install and manage Nozomi network taps Configure and deploy IT/OT network infrastructure ...

laptops) Video editing (Adobe Premiere Pro) Audio editing (Adobe Audition, Cubase) File transfer (Signiant Media Shuttle) Collaboration and hybrid working tools (e.g., Frame.io) Asset Management System (e.g., Iconik) Production Storage (e.g., SAN, Lucid Link) Archiving (e.g., AWS S3/Glacier) IT ticketing and incident management (e.g., Halo … configuration Understanding of network, storage, and server infrastructure Understanding of network and security architecture Experience of troubleshooting and IT support Experience of MDM device management and deployment (e.g., JAMF) Ability to quickly comprehend new technologies Excellent problem-solving skills Ability to prioritise work and respond quickly Ability to remain ...

Connect and related AWS services (e.g., S3). Knowledge of IVR design, call routing, and telephony concepts. Proficiency with ITSM tools and structured incident management. 3+ years in IT support (Helpdesk/Desktop), plus 2+ years in Tier 2 or team-lead roles. Excellent communication skills and a customer ...

options to internal and external stakeholders. Support design reviews throughout the engineering lifecycle. Provide specialist input into RMADS, security documentation, verification plans, TNAs and incident management activities. Mentor junior engineers and contribute to continuous improvement. Ideal Candidate Background Candidates will typically come from one or more … following environments: Submarine or wider maritime IT projects Cyber-physical systems Functional safety-critical environments Complex change management environments New-build or greenfield IT programmes (not legacy-heavy background) Skills & Qualifications Strong background in Product Security, Information Security or Cyber Engineering. Proven experience conducting security risk assessments and defining ...

week in the office. You will help the team maintain a consistent and structured approach to handling investigations and incidents. Skills Experience in incident management, investigations, operations, or analytical role in a service environment. Strong analytical skills such as Google Workspace and Tableau. Comfortable using Slack, Salesforce, Jira ...

week in the office. You will help the team maintain a consistent and structured approach to handling investigations and incidents. Skills Experience in incident management, investigations, operations, or an analytical role in a service environment. Strong analytical skills using tools such as Google Workspace and Tableau. Comfortable using ...

week in the office. You will help the team maintain a consistent and structured approach to handling investigations and incidents. Skills Experience in incident management, investigations, operations up to Tier 3 level or an analytical role in a service environment. Strong analytical skills such as Google Workspace ...

modern technologies. About the Role - 3rd Line Storage Engineer As a 3rd Line Storage Engineer , you will support users and engineering teams through incident management tooling while maintaining critical storage platforms and associated infrastructure. You will work with technologies including NetApp and other enterprise storage systems, supporting configuration ...

fault tolerance, and performance optimization. Demonstrated ability to own projects end-to-end and mentor junior engineers. Significant experience with production infrastructure, observability, and incident management. Strong collaboration and communication skills across disciplines and teams. Clear understanding of engineering best practices and architectural principles. Desirable Skills/Knowledge/ ...

IR35) Overview Specialist Engineer Roles & Responsibilities Configuring routers and switches in line with the design documents (IP data perspective). Onboarding devices onto network management platform. Racking and staking relevant devices in Data Centres. Attending internal meetings and working closely with the project managers to agree and deliver project … hours standby support (min. 1 in 6 ROTA basis), with a requirement to travel to a location if a physical intervention is required during incident management (rare occurrence). need your write up/summary or 2/3 bullet points on the below skills 1. Configuring routers ...

heads to deliver a unified service. Experienced in setting up & shaping support models. Must be used to working within an ITIL environment and understand Incident Management. Setting up and negotiating OLAs and SLAs. Engagement via Umbrella Company Only; all taxes & NI deducted at source. Reasonable Adjustments: Respect and equality ...

abolities, being the technical authority at times. you'll need to understand user lifecycle processes, and have experience automating those types of workflows. Some incident management experience would also be beneficial as would a focus on root cause analysis. Really, the contract is cloud based, SaaS stack, Apple ...