1 to 25 of 43 Contract Incident Management Jobs in the UK

Job summary Fantastic opportunity to become a member of our IT Service Management team within the Leeds Teaching Hospitals NHS Trust. Reporting to the Steve Thomas your role will be supporting operational IT services and CSU clinical teams with delivery of operational services, project implementation and supplier relationships. In return, we can offer you a varied, interesting, and challenging … Planned Interview Date 08/09/2025 Main duties of the job The IT Service Manager supports several CSUs as the IT business partner providing, IT advice, Incident Management, Problem Management, Risk Management, Procurement Support, Project Support and Supplier Management. You will take responsible for 3 x CSUs (Pathology, Womens and Childrens). You will … or understanding Skills and Behaviours Essential Experience of working in a team Desirable Problem solving Presentation Running meetings/incidents Experience Essential NHS Experience, IM&T Service, Support/Management Desirable Leading in Service Management environments Customer Service Conducting Service Reviews Supplier Management Incident Management Risk Management Certificate of Sponsorship Applications from job seekers More ❯

of the year. Job Responsibilities Undertake all team activities in line with client wider strategy, Crypto strategy and departmental goals. Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Maintain accurate environment documentation, process and device categorisation. Provide ongoing assurance that risk and compliance requirements are being conducted to a satisfactory level … are evidenced to a required level. Generation of Key Components across various platforms (including IBM, Tandem, Unix) together with management of Cryptographic infrastructure. SSH Key Management, Certificate management, HSM configuration/installation/support Incident management, Change management, ITIL Ensure the integrity and availability of cryptographic and key management services to business functions … activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Support with resourcing, scheduling and distribution of work requests for HSM and Key management. Work closely with dates More ❯

of the year. Job Responsibilities Undertake all team activities in line with client wider strategy, Crypto strategy and departmental goals. Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Maintain accurate environment documentation, process and device categorisation. Provide ongoing assurance that risk and compliance requirements are being conducted to a satisfactory level … are evidenced to a required level. Generation of Key Components across various platforms (including IBM, Tandem, Unix) together with management of Cryptographic infrastructure. SSH Key Management, Certificate management, HSM configuration/installation/support Incident management, Change management, ITIL Ensure the integrity and availability of cryptographic and key management services to business functions … activities undertaken to ensure an accurate audit trail required for attestation/Audit support. Take a proactive approach to improving operations and customer experience/turnaround. Assist in the management of any control issues identified via audits or other control issues. Support with resourcing, scheduling and distribution of work requests for HSM and Key management. Work closely with dates More ❯

teams for fintech clients. The Escalations Manager will be handling complex Embedded Services client issues that must be resolved in a timely and effective manner. This role requires careful management of issues and diplomatic client communication, helping to maintain high levels of client satisfaction. The Escalations Manager will need to work with account managers to keep them informed of … Escalation Handling: Serve as the primary contact for escalated issues, ensuring swift resolution and clear communication with clients and internal teams Team Leadership: Guide and mentor support engineers, including management of the team's weekly on-call rota and holiday coverage planning to ensure 24/7 coverage. Act as a back-up during unforeseen coverage gaps Process Oversight … like PagerDuty and Salesforce. Ensure compliance with SLAs and contractual obligations Client Assurance: Engage in senior-level conversations with clients to reassure them during service disruptions, incidents and bugs. Incident Management: Coordinate with the Incident Management team to notify them of incidents and keep the client informed on resolution status. Reporting & Analysis: Track support metrics, resolution More ❯

and peripherals with Engineering. Maintains local and network credentials and provisions access to vulnerability scanning systems. Responsible for integration of Vulnerability assessment tooling with other security and IT systems management tools (i.e. Splunk, ServiceNow) Responsible for developing and maintaining standard processes and operating procedures, creating technical architecture diagrams and system build documentation. Responsible for operating the scanning tools and … maintaining coverage along with supporting the vulnerability management and remediation teams in understating how to remediate vulnerabilities (i.e. laptops, VMs, wireless devices) Works with vulnerability management team to build asset repositories and asset scan policies Work closely with customer delivery managers to prioritize daily tasks and participate in technical meetings with customers' technical specialists. Provide Tier 2/… support for incidents relating to security tools/solutions. Continuously improve customers' security deployments and integrate new technologies and services. Technical Skills & Competencies 5+ years of experience in Vulnerability management domain and experience with working with web Proxy teams and working on vulnerability assessment operational issues 2+ years of experience with performing systems administration in Windows, Linux, VMware environments More ❯

you will: Act as a bridge between the Customer and the Operational Delivery Teams Act as a primary escalation point of contact to the customer Coordinate the Security Operations, Incident Response Teams and other technical resources needed to troubleshoot major incidents to determine the affected/vulnerable systems, affected/vulnerable users Identify any business areas impacted and coordinate … communications with all relevant stakeholders as per Major Incident Management process. Coordinate the remediation and containment activities as advised by either the DATA SOC or Incident Response Team. Oversee, support, and manage through to completion the investigative and remediation activities in conjunction with relevant support teams. Coordinate post incident investigation with relevant teams or third parties … Manager in review of any service delivery processes and workflows, identifying areas for optimization and implementing best practices. Co-ordinate the running and reporting of a risk-based vulnerabilities management including: Scanning systems, networks, and applications to detect potential security weaknesses. Prioritize vulnerabilities based on their risk level, potential impact, and the criticality of the affected assets, ensuring that More ❯

systems operate from a cyber resilient architecture, looking at people, processes and technology. The role is part of a small team that supports all functions (Protective Monitoring, Threat Operations, Incident Management and Engineering) within the Cyber Security Operations Centre (CSOC) with the delivery of technical and innovative solutions and the implementation of processes to support day to day … to review. Main duties of the job As a Security Lead (Consulting) you will: Support cross-team initiatives and interactions between teams including Engineering, Protective Monitoring, Threat Operations and Incident Management teams within the CSOC. Providing specialist knowledge and expertise in a diverse range of cyber security areas related to Engineering, Protective Monitoring, Threat Operations and Incident … with capturing lessons learned from incidents and implementing, tracking improvements based on the lessons. Extensive understanding of technical design principles and creation of supporting written documentation. Collaboration and stakeholder management across the wider NHS engineering and architectural teams to support CSOC defensive monitoring. Identification and implementation of CSOC improvements, that supports how the CSOC delivers protective monitoring and incident More ❯

require regular travel and good use of communications technologies to maintain contact with team members and Customers. MAIN ACTIVITIES AND TASKS To respond to requests for work from the Management Team to investigate and resolve reported incidents and test activities. Undertake scheduled routine maintenance and test activities, upgrades and changes to the deployed Systems where necessary. Provide comprehensive failure … including electrical configuration, diagnostics and rectification. Operating system installation, configuration diagnostics and rectification. Application installation, configuration, diagnostics and rectification. Adherence to ITIL process, including (but not limited to); change management, incident management, problem management. Liaison with other elements of the Service delivery, project management and the Customer to ensure effective Customer focused resolution of incidents and … mandatory. Proficient in using instrumentation equipment and application software related to the field activities, including Power Ups, UPSs, Cisco, Fibre knowledge, Imagery Systems/Cameras and knowledge of Traffic Management Systems an advantage but not essential. A team player with a proactive attitude to collective responsibility for the team and its workload. Willingness to take on new challenges combined More ❯

require regular travel and good use of communications technologies to maintain contact with team members and Customers. MAIN ACTIVITIES AND TASKS To respond to requests for work from the Management Team to investigate and resolve reported incidents and test activities. Undertake scheduled routine maintenance and test activities, upgrades and changes to the deployed Systems where necessary. Provide comprehensive failure … including electrical configuration, diagnostics and rectification. Operating system installation, configuration diagnostics and rectification. Application installation, configuration, diagnostics and rectification. Adherence to ITIL process, including (but not limited to); change management, incident management, problem management. Liaison with other elements of the Service delivery, project management and the Customer to ensure effective Customer focused resolution of incidents and … mandatory. Proficient in using instrumentation equipment and application software related to the field activities, including Power Ups, UPSs, Cisco, Fibre knowledge, Imagery Systems/Cameras and knowledge of Traffic Management Systems an advantage but not essential. A team player with a proactive attitude to collective responsibility for the team and its workload. Willingness to take on new challenges combined More ❯

patient care whilst delivering the digital strategy. Within the team you will be supported by Senior Applications Specialists. This role involves day to day support of the applications including incident management, request fulfilment, monitoring, change and release management and decommissioning. Another key part of this role is to make proactive improvements to our applications and making use … design and implementation to decommissioning for technical and configuration elements Implementation of application configuration and delivery mechanisms Application testing including technical and functional elements Maintenance including upgrades and patching Incident management and request fulfilment Delivery of projects and significant work The post holder will gain in-depth knowledge of the applications used in the Trust and an understanding … multiple organisations and in multi-disciplinary teams oWorking with external suppliers and providers oExperience of product delivery and maintenance oSystem administration oUnderstanding requirements and delivering services to customers oIncident management oProblem identification and resolution oWorking as part of a team oWorking in a high pressure environment Desirable oWorking in a healthcare setting oExperience of project delivery Knowledge Essential oPrinciples More ❯

responsible for ensuring the health, safety, and welfare of employees, contractors, and visitors by developing and maintaining a positive safety culture, managing the ISO 45001 occupational health and safety management system, and ensuring full compliance with all UK health and safety legislation. This role is critical to maintaining operational resilience, minimising risk, and supporting the wellbeing of the business … teams Key Responsibilities 1. Policy, Compliance & Governance * Maintain and continuously improve H&S policies, procedures, and management systems in line with ISO 45001, legal obligations (e.g., HASAWA 1974), and industry best practices * Ensure policies are communicated, implemented, and consistently followed across all business units and office locations * Oversee the organisation's Occupational Health and Safety Management System (OHMS … conducting regular audits and management reviews 2. Risk Management * Conduct risk assessments across offices and working environments, including workstation assessments, fire risk assessments, and task-specific reviews * Ensure risk mitigation measures are documented, implemented, and monitored * Perform specialist assessments such as return-to-work, new and expectant mother risk assessments, and process Access to Work requests where required More ❯

subject to change control Producing and update documentation to improve the efficiency and effectiveness of systems Conducting root cause analysis following unplanned disruptions to improve system availability Conduct Problem Management of repeat incidents affecting business services Experience with incident management systems, identify incident trends and gather relevant information systematically to troubleshoot and resolve issues Strong analytical … packaging. Demonstrate extensive experience working as a cloud/infrastructure engineer/senior engineer or in similar IT roles. Extensive experience working with common Microsoft technologies such as patch management, mobile device management and monitoring systems. Extensive experience working with Windows desktop, including all levels of troubleshooting. Extensive experience working with cloud, server, desktop, network and telephony providers. … of tools that provide MFA, DLP, proxy services, encryption, event logging and alerting. Demonstrate examples of similar successful positions in the past. Be highly collaborative with the current team, management structure and business leaders. Demonstrate a very high level of customer service and empathy to the customer issues. Worked in the insurance or financial services sector previously. Demonstrate a More ❯

Team/Directorate: Sustainable Land Management/Evidence Policy and Permitting Starting salary: £36,246 rising to £39,942 per annum through annual increments being paid each year (pro rata for part time applicants) Contract type: Fixed term contract until 31/03/2026 Work pattern: Full time, 37 hours per week (Part time, annualised hours, compressed hours … number: 203981 (For office use only: GDN/ENV/TJN/CWJ/TTJ) The role Join Us in Shaping a Sustainable Future Lead the way in data management and digital innovation for nature recovery. Natural Resources Wales (NRW) is looking for a dynamic and driven individual to join our Operational Readiness team. Working closely with Welsh Government … and operational teams, you'll provide expert data management advice to support the roll-out of the Sustainable Farming Scheme. You will: Identify ICT development needs, enabling NRW to fully utilise GIS software and internal platforms such as Safle. Ensure the accurate capture of designated site management plan data to help meet Wales' ambitious 30 by 30 nature More ❯

there will also be a requirement for the Platform Manager to manage teams of contract personnel directly under the clients employment. You will be a key interface in the Management of Change approval process. Understanding the need for the changes, ensuring that the proposals put forward are technically sound, and any impacts with regards to safety or quality are … project and safety meetings as required and drive key messages to the various personnel through your professionalism and passion to deliver safely. Key Tasks • CDM o Lead the site Management team as a representative of the Principal Contractor. o Implement the Safety Management System on the OFCS. o Understand and comply with all relevant legislation with a particular … and the compliance for the roles of Principal Contractor, Contractor, and Client. o conducting necessary site inductions, delivery of pertinent safety communications at site, participating in safety leadership tours, incident management and reporting and Safety Observation reporting. o Review of Contractor pre-task planning documentation, including method statements & risk assessments to facilitate daily site checks to ensure activities More ❯

our clients IT infrastructure through the timely application of software updates (patches). ROLE RESPONSIBILITIES Facilitate and execute the installation of agreed patches and the maintenance of customer AV management software. Responding to BAU Security and Patch Management incidents logged on the incident management system to ensure incidents are resolved within SLA, whilst providing help and … implemented solutions are backed up with documentation, training and expertise within the Service Desk and Support areas. Perform daily, weekly and monthly scheduled tasks relating to Patching and AV management when required. Escalate potential service issues to line management and ITIL Services Raise potential problem issues with Problem and Incident Management. SKILLS AND EXPERIENCE 3+ years of … knowledge of IT platforms, equipment and applications. Proven Customer service skills. Industry recognised qualifications in relevant areas. Knowledge/experience in the following technologies. - Windows Server/Workstation - Patch Management Software- SEPM and other mainstream AV solutions (e.g. Sophos, Kaspersky, etc.)- Experience with troubleshooting (Event Viewer, Log Files, Command Prompt)- Basic networking If you're proactive, detail-oriented, and More ❯

our clients IT infrastructure through the timely application of software updates (patches). ROLE RESPONSIBILITIES Facilitate and execute the installation of agreed patches and the maintenance of customer AV management software. Responding to BAU Security and Patch Management incidents logged on the incident management system to ensure incidents are resolved within SLA, whilst providing help and … implemented solutions are backed up with documentation, training and expertise within the Service Desk and Support areas. Perform daily, weekly and monthly scheduled tasks relating to Patching and AV management when required. Escalate potential service issues to line management and ITIL Services Raise potential problem issues with Problem and Incident Management. SKILLS AND EXPERIENCE 3+ years of … knowledge of IT platforms, equipment and applications. Proven Customer service skills. Industry recognised qualifications in relevant areas. Knowledge/experience in the following technologies. - Windows Server/Workstation - Patch Management Software - SEPM and other mainstream AV solutions (e.g. Sophos, Kaspersky, etc.) - Experience with troubleshooting (Event Viewer, Log Files, Command Prompt) - Basic networking If you're proactive, detail-oriented, and More ❯

Umbrella Engagement - 6 Months Initial - Must have Outstanding Communication Skills and hold an ITIL Accreditation within either Problem or Major Incident Management Looking for someone with either and indepth knowledge of Problem Management or someone with an indepth knowledge of Major Incident Management. The successful candidates must be used to working within a Team of Service … Management Consultants in a fast paced Medium/Large Sized Organisation with multiple business units. 6 Months. 2 days on site in the North. Potential for a long term role. Reasonable Adjustments: Respect and equality are core values to us. We are proud of the diverse and inclusive community we have built, and we welcome applications from people of More ❯

Major Incident Manager, ITILUp to £625 per dayManchester/Hybrid working - 3 days on site Operating in a 24/7 on call environment, the successful candidate will lead Critical & Major Incidents from detection to resolution. You will also be expected to provide info for post incident reviews. Also, you will coordinate Problem Investigations & track delivery of Problem … and NI will be deducted at source. Skills and experience required: - Relevant experience in leading Critical and Major Incidents in complex environments with a strong understanding of ITIL-based Incident Management. Technical knowledge of IT infrastructure, app support and network ops. Ability to coordinate cross-functional technical teams and third-party suppliers (including during high-pressure situations). Problem … Management, including root cause analysis, and developing resolution plans. Ability to manage stakeholder expectations under time-sensitive and high-stakes conditions. Demonstrated leadership skills through high-pressure situations. Strong analytical skills to assess business impact and identify the root cause of incidents. Knowledge of best practice frameworks for Incident Management including ITIL. Reasonable Adjustments: Respect and equality More ❯

Only Overall purpose of role: Undertake all team activities in line with client wider strategy, Crypto strategy and departmental goals. Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Maintain accurate environment documentation, process and device categorisation. Provide ongoing assurance that risk and compliance requirements are being conducted to a satisfactory level … are evidenced to a required level. Generation of Key Components across various platforms (including IBM, Tandem, Unix) together with management of Cryptographic infrastructure. SSH Key Management. Certificate management. HSM configuration/installation/support. Incident management. Change management. ITIL. Ensure the integrity and availability of cryptographic and key management services to business functions and applications. Key Accountabilities … Cryptographic Hardware Management - including on site local configuration activities. Support with resourcing, scheduling and distribution of work requests for HSM and Key management. Work closely with dates set in cooperation with Service Management to ensure smooth continuity of services and operations. Deliver to the required SLAs for all service. Gather, distribute, store, recover and delete cryptographic keys in More ❯

ll be responsible for the design, implementation, and support of robust monitoring solutions across diverse technologies and platforms. You'll enable real-time performance insights, service stability, and proactive incident management in dynamic environments. Key Responsibilities Translate non-functional monitoring requirements into actionable configurations using tools such as Splunk , Dynatrace , and AppDynamics Deliver full-stack observability, including log … analytics , synthetic monitoring , infrastructure metrics , and network performance monitoring (NPM) Provide live support for monitoring tools and contribute to incident response, including support for key business events (some out-of-hours availability may be required) Collaborate with solution architects and project teams to embed monitoring into designs and testing strategies Maintain and enhance dashboards, alerts, and visualisations to enable … proactive service management Support continuous improvement and optimisation of monitoring tools and processes Skills & Experience Strong background in IT infrastructure (Windows, Unix, Linux) and cloud platforms like AWS and Azure Hands-on experience with monitoring and observability tools, especially Splunk , ITSI , Dynatrace , AppDynamics , and synthetic monitoring Familiarity with enterprise systems including WebLogic , Apache , Oracle , and SQL Ability to diagnose More ❯

Experts to join a high-performing team on a long-term contract. This role will focus on delivering advanced observability solutions, enabling predictive analytics, business impact insights, and proactive incident management across enterprise environments. Job Responsibilities/Objectives: As a Splunk ITSI Expert, you will be responsible for the design, development, and optimisation of Observability Level 4 capabilities … to improve operational efficiency and service reliability. Designing and implementing Observability Level 4 solutions, covering event management, metrics, logs, traces, time series topology, and AI/ML model integration. Building and maintaining comprehensive dashboards, alerts, and root cause analysis frameworks. Conducting business impact analysis and delivering predictive and preventative insights for IT services. Integrating observability tools and data with … Proven experience in delivering Observability Level 4 solutions. Deep expertise with the Splunk platform, including Essentials, Enterprise Security, and ITSI. Strong understanding of ITSM frameworks (ITIL, ServiceNow) and service management processes. Solid knowledge of network, server, and application infrastructure. Excellent analytical and problem-solving abilities. Strong communication skills with the ability to translate technical details into business language. Desirable More ❯

Account Management Specialist 12 Month Contract £250 - £300 per day Inside IR35 City of London Hybrid 2 days on-site Our client is hiring for a motivated Account Management Specialist to join a fast-paced FinTech Partnerships team inLondon. In this role, youll have the opportunity to shape the future of payment solutions by working closely with some … operations for key partner accounts, providing insights through regular reporting and recommending enhancements to commercial processes. Take ownership of a secondary task within the FinTech Partnerships team, such as incident management, CRM administration and optimisation, or stakeholder management and knowledge sharing. What You Bring: 3+ years of experience, or equivalent, in a similar role (e.g., Key Account … Management, Sales, Business Development), ideally within the fintech or payments industry. Prior experience working with or within banks, EMIs, PSPs, or fintech companies. Strong analytical, communication, and project management skills, with the ability to drive improvements and influence stakeholders at various levels. Apply now to be considered. More ❯

A leading global financial institution is seeking a highly experienced Endevor Administrator to join its Global Mainframe Developer Engineering team. This position supports key initiatives within the Source Code Management (SCM) and Application Lifecycle Management (ALM) domains, serving Mainframe developers across the organisation. The successful candidate will act as a Subject Matter Expert (SME) and collaborate with regional … delivery, maintenance and support of critical tooling infrastructure. Key Responsibilities: Daily Endevor administration and operational support Design, build and maintain Endevor environments for both new and existing Mainframe applications Incident management and direct liaison with internal customers (Mainframe developers) Participation in team and project meetings at both regional and global levels Required Skills & Experience: Proven experience in Endevor More ❯

recommended protection policies need to be reviewed due to complex nature of our deployment web application estate. We need a robust solution in-line with vendor recommendations and risk management frameworks. Document WAF management processes, specifically for rule set maintenance, policy deployment, policy addition/mngt and logging and alerting. Aid in upskilling of the SOC team based … be beneficial to have F5 Distributed Cloud experience Must have hands on technical experience of WAF design and implementation of solutions within a complex environment Experience of troubleshooting and incident management or firewall issues and implementation of resolutions Would be beneficial to have experience of working on AWS solutions Carbon60, Lorien & SRG - The Impellam Group STEM Portfolio are More ❯

and hands-on Azure administration/support experience Minimum 5 years experience across 1st to 3rd Line Support Service Desk background supporting users remotely and managing tickets via an Incident Management tool Strong Microsoft Office Suite skills (Windows platforms) Windows OS support (Windows 7 & 10) Microsoft Office 365 (desktop & admin support) Excellent customer-facing skills with a professional More ❯