1 to 25 of 48 Contract Incident Management Jobs in the UK

Title: Lead Major Incident Manager (Contract) Contract Type: Inside IR35/Inside Scope Duration: Initial 6-month contract (extension potential) Day Rate: £450 per day pay rate Location: Hybrid Overview We are seeking an experienced Lead Major Incident Manager to lead and mature Major Incident Management capabilities within a complex delivery environment operating across P3M (Portfolio, Programme and Project Management) services. This role is responsible for driving effective incident governance, restoring service quickly during high-priority incidents, coordinating cross-functional teams, and embedding best practice aligned to ITIL Incident Management processes ...

Senior/Principal Service Management Consultant (Contract) Location: Dublin, Ireland (Onsite) Contract Duration: 3- 6 months, starting 1 st July 2026, with potential extension Day Rate: 500–600 per day (depending on experience) Contract Type: Full-time Contract About the Opportunity We are seeking an experienced Senior/Principal … Service Management Consultant to support a major service transformation programme within a complex enterprise environment. This is an excellent opportunity for a seasoned consultant with expertise in organisational transformation, service management operating models, and stakeholder engagement. The successful candidate will play a key role in establishing and maturing ...

Role Summary CLIENT is looking for a Senior Engineer with primary expertise in xMatters , complemented by strong ServiceNow Incident Management experience. The role focuses on event-driven incident automation, alert orchestration, and platform integrations across enterprise systems including ServiceNow, Backstage, workflows, and Microsoft Teams . The candidate … manage xMatters event-driven alerting and notification workflows , including on-call schedules, escalation policies, and automated routing. Optimize alert noise reduction, correlation, and incident-triggering mechanisms to improve response efficiency. Configure and enhance ServiceNow Incident Management workflows aligned to ITIL practices , ensuring effective incident life cycle ...

/11/2027 RATE - £500 - £570 MUST BE PAYE THROUGH UMBRELLA Role Description: The role holder will adhere to the Group Major Incident Management processes & procedures to efficiently manage and communicate the recovery of IT services. Capture accurate incident lifecycle milestones & drive improvement of recovery times. … both technical and business calls with key teams and stakeholders. Build and maintain effective working relationships with IT colleagues and business partners. Once an incident has been recovered from, the role holder is responsible for ensuring that all known root cause details are documented and appropriately communicated via Major ...

Support, OSS Support, Systems Administration, Database Administration and Network Operations. The successful candidate will support a bespoke telecoms application environment used for network inventory management, service fulfilment, operational automation and network configuration activities, integrating closely with Cramer inventory systems and wider telecoms network infrastructure. You will possess strong experience … production applications, operational support systems, telecoms platforms or network inventory environments, together with scripting, troubleshooting and telecoms network knowledge. Experience within OSS, network inventory management, provisioning, service fulfilment, network automation or telecoms operational support functions would be highly advantageous. This opportunity is ideally suited to an OSS Support Engineer ...

leading client has an immediate role for an experienced Incident Manager to join our Technology function, playing a critical role in ensuring the stability and performance of Dynamics 365 ( Finance & Operations and Customer Engagement) within a healthcare or regulatory focused environment. This role requires a strong understanding … Microsoft technologies? If so, this is an opportunity to take ownership of business-critical systems that directly support healthcare service delivery. The Role As Incident Manager, you will lead the end-to-end incident management lifecycle, with a particular focus on D365 F&O and CE platforms ...

leading client has an immediate role for an experienced Incident Manager to join our Technology function, playing a critical role in ensuring the stability and performance of Dynamics 365 ( Finance & Operations and Customer Engagement) within a healthcare or regulatory focused environment. This role requires a strong understanding … Microsoft technologies? If so, this is an opportunity to take ownership of business-critical systems that directly support healthcare service delivery. The Role As Incident Manager, you will lead the end-to-end incident management lifecycle, with a particular focus on D365 F&O and CE platforms ...

transformation projects, preferably within enterprise environments Strong knowledge of ServiceNow, with hands-on experience in ITSM modules Solid understanding of ITSM processes: Incident Management Request Management Change Management Problem Management CMDB/ITOM concepts Experience in ITSM migration or implementation projects (strong asset) Ability … into structured functional and technical requirements Experience working in distributed/global delivery models (EU North America collaboration is a key aspect) Strong stakeholder management and communication skills Experience facilitating workshops and driving alignment across multiple teams Analytical mindset with ability to structure complex information into clear deliverables ...

Security Incident Response Engineer (ServiceNow) Contract: 6 Months (Likely Extension)Location: HybridIR35: Outside/LTD – £700PDSC Cleared/BPSSA highly reputable corporation is hiring an experienced ServiceNow Security Incident Response (SIR) Consultant to support the design, implementation and optimisation of a Security Incident Response capability … Cyber Security Operations Centre (CSOC).This is an excellent opportunity to play a key role in enhancing cyber incident management processes, automating security workflows and integrating ServiceNow Security Operations with wider security tooling. Key Responsibilities ServiceNow SIR Workflow Design & Development Design and configure end-to-end Security Incident ...

transition to a new managed service provider (MSP). This is a hands-on role focused on day-to-day IT operations, major incident management, and cross-supplier coordination, ensuring service continuity throughout the transition. Key Responsibilities Provide oversight of BAU IT operations across Incident, Major Incident … across Service Desk, suppliers, and technical teams to maintain service stability Support MSP transition activities, including cutover planning and early life support Drive Problem Management and PIR actions to reduce recurring issues Produce and review operational MI (incident trends, backlog, MTTR, change success) Maintain runbooks, knowledge articles ...

governance, processes, policies and agreed service level agreements. Accountabilities- * Providing customer centred support adhering to service level agreements to provide call handling, ticket and incident management, escalation and first line investigation and resolution in line with ITIL standards and agreed KPI measurements * Ensure troubleshooting steps are followed consulting … engaging in team meetings and team discussions Experience required- * Customer Service Experience * Proven experience of working with Microsoft applications (O365) * Proven Experience of Incident Management Systems (ServiceNow) * First Line level IT support experience preferably within a remote support position * Knowledge of the operational and support aspects of computer ...

Major Incident Manager (VP Level) - Contract Location: London (3 days onsite per week) Duration: 6-month rolling contract Day rate: £450 - £500 PAYE We are seeking an experienced Major Incident Manager to join a high-performing technology operations team within a global, highly regulated enterprise environment. This … senior contract opportunity for a proven incident commander who thrives under pressure and can lead the resolution of critical technology incidents with confidence, precision, and authority. In this role, you will take ownership of high-severity incidents from detection through to service restoration, coordinating cross-functional technology teams, vendors ...

Service Management Specialist (Contract) Location: London, UK (Hybrid - 2 days per week in office) Duration: 6 Months (Approx. 24 weeks) Hours: 40 hours/week Role Overview We are seeking an expert-level IT Service Management (ITSM) Specialist for a 6-month contract. In this role, you will … liaison between internal stakeholders, the global service desk, and external vendors to ensure high-quality service alignment with business needs. Key Responsibilities Performance & KPI Management: Lead monthly stakeholder and vendor KPI review meetings to monitor service performance, track trends, and address operational concerns. Data Analysis & Reporting: Extract and analyze ...

enterprise identity platforms (eg, Azure AD/Entra ID, iSeries, ADFS, etc). Deliver authentication patterns: OIDC/OAuth2, SAML2, Kerberos/LDAP, session management, token lifecycle. Integrate apps with enterprise IAM/SSO platforms (AD, ADLDS, ADFS, Entra). Integrate MFA with applications using standards and protocols (SAML … knowledge articles; contribute to operational readiness Support audits and control testing; evidence compliance with security and regulatory requirements. Participate in on-call/incident response, problem management, and continuous improvement. Essential Skills Knowledge of Multi-Factor Authentication/Passwordless Authentication technology is required. Strong hands-on experience with ...

service owners, business users and support teams. It focuses on increasing Service Desk capability, improving digital support and self-service adoption, strengthening knowledge management, supporting consistent ITSM practices and reducing avoidable ticket demand through effective enablement, communication and practical digital support. Candidates must be eligible for SC clearance … analyst guides, end-user how-to guides, FAQs, digital learning content, short-form training material and process guidance. Support a consistent Service Desk knowledge management and governance framework, including article ownership, review cycles and quality standards. Partner with Business Communication teams to deliver clear IT service updates, by producing ...

agreement of the successful candidate and the wider NDH(D) team. Key Responsibilities Service Operations Support day-to-day service delivery across Incident, Problem, Change, and other ITIL-aligned Service Management processes Ensure adherence to the provisions of all MOUs and OLAs, particularly response and resolution targets Manage … Maintain accurate service documentation and knowledge bases Coordinate resolver groups across the NDH(D) team, suppliers, and wider RN/MOD Lead on Major Incident Management and service-restoration activities Coordinate with wider ISS team (ILS, Training, application onboarding) to ensure continuous service delivery and development ...

Problem Manager - ITIL - Service Management - Government - SC Clearance We are working with a central government client who are looking for a Senior Problem Manager to join their Service Management Teams. Due to the nature of the team and the work involved, candidates who hold active SC clearance will … emerging and recurring problems. Managing and prioritising a backlog of problems and known errors in line with business needs. Overseeing and improving problem management processes, reporting and management information. Driving continual service improvement by working with teams to enhance user experience and the efficiency of IT services. What ...

IR35 status: Inside IR35 (Umbrella) Secure Communications Service Manager Job Description: Digital Excellence function providing IT Services to the business. Responsibilities: Lead and manage incident management within the environment Lead and manage continuous service improvement activities within the environment Ensure service levels are achieved or exceeded … times by often, providing escorting of DEX and DEX suppliers Lead and manage request management within the environment Lead and manage change management activities within the environment Customer engagement and communications with the business area and users to support DEX position and reputation as an enabler ...

managed efficiently while maintaining high levels of customer satisfaction. Key responsibilities include: Responding to service desk tickets and keeping users informed throughout the incident lifecycle. Providing 1st and 2nd line support for desktop, infrastructure, and Microsoft environments. Escalating complex technical issues to 3rd line support where appropriate. Delivering both … users. Communicating planned maintenance and service updates to the user community. Monitoring system alerts, triaging issues, and escalating where necessary. Maintaining accurate incident records within the ITSM system. Documenting resolutions and contributing to the technical knowledge base. Supporting the Major Incident Management process when required. Occasional travel ...

drive continuous improvement and service performance What You'll Bring Experience within a Service Desk, ITSM or IT Service Delivery environment Strong understanding of incident management, request fulfilment, knowledge management and ITIL practices Hands-on experience with ServiceNow (or similar ITSM tools) Strong knowledge of Microsoft … digital adoption initiatives Ability to create clear, engaging digital learning and support content Excellent communication and stakeholder engagement skills Desirable ITIL or other Service Management certifications Experience using data and analytics to drive service improvements Exposure to automation, ServiceNow enhancements or digital adoption frameworks ...

supporting a leading organisation in the search for a Service Delivery Analyst to join their IT Service Management team. 6-Month Contract, Inside IR35 £400-£450 per day Hybrid - Glasgow, Perth or Reading Key Responsibilities: Manage and coordinate service escalations. Track and drive actions arising from incidents, reviews … with business and technical stakeholders. Produce service reporting, KPIs, and performance metrics. Support service continuity, governance, and continual service improvement initiatives. Assist with major incident management and service restoration activities. Skills & Experience: Previous experience in a Service Delivery Analyst, Service Management, or IT Operations role. Strong stakeholder ...

experienced OpenShift Platform Engineer to join our Openshift platform team on a contract basis, providing critical backfill support. The role focuses on the operational management, support, and continuous improvement of our enterprise OpenShift platform running on x86 infrastructure, within a highly regulated financial services environment. The successful candidate will … operational support for the OpenShift platform, ensuring high availability and performance and BAU maintenance. Implement and enhance automation across platform operations (provisioning, scaling, patching, incident response). Maintain and improve platform reliability, observability, and resilience using SRE principles. Contribute to incident, problem, and change management processes ...

improvement Lead security engagement within client Design Authority and Enterprise Architecture forums Manage integration with the client SOC, including security reporting, SIEM alignment, and incident response coordination Oversee security incident management in line with the client Cyber Security Incident Response Plan Own joiner/mover/… monthly access control audits Ensure delivery of security assurance artefacts for internal and external audit requirements Support and coordinate penetration testing, vulnerability management, and disaster recovery exercises Ensure compliance with GDPR/DPA 2018, NCSC IAS5, CAF, and related government standards Maintain and enforce security controls across Oracle Cloud ...

successful candidate will be working with a Telecoms end client across various projects. Key Responsibilities: Design, implement, configure, and maintain BMC TrueSight Operations Management to deliver proactive monitoring across enterprise infrastructure, applications, cloud environments and network services. Develop and optimise monitoring policies, event correlation rules and alerting thresholds … enable early identification of performance issues. Install, upgrade, patch and support the TrueSight platform, including monitoring agents, Integration Services, Presentation Server, and Infrastructure Management components, ensuring platform stability and availability. Create operational dashboards and reporting solutions that provide real-time insight into system health, service availability, capacity trends, incident ...

Title: Lead Major Incident Manager (Contract) Contract Type: Inside IR35/Inside Scope Duration: Initial 6-month contract (extension potential) Day Rate: £450 per day pay rate Location: Hybrid Overview We are seeking an experienced Lead Major Incident Manager to lead and mature Major Incident Management ...