1 to 25 of 46 Contract Incident Management Jobs in the UK

Incident Management Analyst Contract: 12 months Location: Chester Working Pattern Training Phase - First 2 Months Monday to Friday 7:00am - 4:00pm UK time Operational Shift Pattern Once fully operational, the role will operate on a rotating shift pattern: Shift A: Sunday to Thursday, 7:00am - 4:00pm … Shift B: Tuesday to Saturday, 7:00am - 4:00pm Role Overview We are seeking an experienced Incident Management Analyst to join a complex enterprise environment within the Financial Services sector. The successful candidate will be responsible for the end-to-end management of enterprise incidents, with ...

Security Incident Management Analyst (x3) Onsite in Inverness or Preston £450 per day (negotiable) inside ir35 6 months duration Active SC clearance We are looking for Security Incident Management Analysts to join a major secure programme, supporting the governance and coordination of security incidents across … security stakeholders to ensure incidents are effectively tracked, escalated, reported and evidenced. Key responsibilities: Track security incidents from identification through to closure Coordinate incident updates across multiple suppliers Monitor SLAs, resolution performance and escalation trends Produce incident reports, dashboards and governance packs Identify gaps in supplier reporting, ownership ...

enablement role, focused on ensuring new suppliers can successfully operate within an established security operating model. You'll work closely with security, service management, and transition teams to align suppliers to existing processes, controls, governance requirements, and operational standards. This role is ideal for someone with a strong background … security governance, GRC, supplier management, and security process integration. Key Responsibilities Supplier Onboarding & Process Integration Develop structured onboarding packs covering security processes, policies, governance requirements, and reporting obligations. Define supplier roles, responsibilities, and interaction models. Act as the central point for integrating suppliers into an established security framework. Ensure ...

team of 1-2 Application Support Engineers on a high complexity application. Manages the handling of incidents, problems, service requests and changes. Ensures service management tool records for the above are correctly managed, for example kept up to date with the latest information, and related to other records … required (e.g. incident records linked to problem records where appropriate). Maintains a positive relationship with the client by demonstrating proactivity and implementing agreed solutions. Arranges and administers visits to client datacentres in various locations in the UK for the purposes of change implementation and incident resolution. Liaises ...

operation, and continuous improvement of a critical Security Operations Centre (SOC) supporting MOD programme. You will be hands on responsible for Vulnerability Management, incident management, and SOC services meet agreed quality and assurance standards within a highly regulated environment. Key Responsibilities Act as the escalation point … security incidents Conduct Vulnerability Management and incident response activities Prepare report incidents and SOC performance metrics to SOC Leadership Work hands on with SIEM detection tooling and prepare reporting used for the use-case development Contribute to reporting and configuration changes, enhancements, and operational alignment Ensure incident ...

hands-on technical security position. Key Responsibilities: Develop supplier onboarding packs covering security processes, policies, governance and reporting. Align incoming suppliers with established Incident Management, Vulnerability Management and Security Assurance processes. Define supplier roles, responsibilities and interaction models across the SIAM/OI environment. Identify and manage … gaps between supplier capabilities and existing security requirements. Support Security Management Plans, compliance reporting, audit and assurance activities. Support Operational Readiness Reviews (ORR) and Service Commencement activities. Produce clear, reusable security and service management documentation. Coordinate with incoming and incumbent suppliers, transition teams and client stakeholders. Support operational ...

customer portal environment. Lead service design and service transition activities, ensuring operational readiness and acceptance into BAU. Establish AMS, support tiering, vendor management and product management processes. Define release management, incident management, governance, ELS and hypercare frameworks. Coordinate knowledge transfer, stakeholder engagement and transition planning … experience within large-scale CRM and ERP transformation programmes. Strong Salesforce and SAP experience, ideally within complex enterprise environments. Solid understanding of ITIL service management, including incident, release and operational acceptance processes. Experience designing AMS and support models, including supplier and vendor management. Excellent stakeholder management skills ...

Incident Response Specialist Working Hours: Wednesday to Saturday, 08:00 to 17:45 (UK Time) Rate: £500 - £600 per day inside IR35 - 12 month contract Remote - 2 days per month in the London office About the Role We are seeking an experienced Incident Response Specialist to join … opportunity to work in the Banking sector. This is an excellent opportunity for a cyber security professional looking to further develop their expertise in incident response, digital forensics, threat containment, and enterprise-scale cyber operations . You will work alongside experienced professionals across Threat Intelligence, Detection Engineering, Security Operations ...

governance, integration and enablement position focused on aligning suppliers to established security processes rather than redesigning them. You will work closely with Security Assurance, Incident Management and Vulnerability Management teams to ensure suppliers understand their obligations and can demonstrate readiness from day one. Key responsibilities Develop structured … onboarding documentation. Identify and manage gaps between supplier capabilities, client expectations and existing SI/OI processes. Support supplier assessments relating to Security Management Plans, compliance reporting and assurance activities. Ensure suppliers understand audit expectations, governance requirements and evidence obligations. Coordinate onboarding across multiple service commencement dates and transition ...

being office based 3 days a week, 2 days working from home. Purpose of Job You will lead the organisation's enterprise-wide Crisis Management and Business Continuity capabilities, ensuring effective preparation for, response to, and recovery from operational, technology, cyber, regulatory, geopolitical and reputational events. Acting … senior authority for Crisis Management and Business Continuity, you will provide strategic guidance to senior leadership, drive resilience initiatives, support regulatory engagement and help protect critical services, customers, employees and the organisation's reputation. Accountabilities & Responsibilities Lead and continuously enhance the Crisis Management and Business Continuity frameworks across ...

activities. Key Responsibilities Provide specialist support for complex Microsoft 365 incidents, requests, and operational issues. Increase 2nd Line support throughput and technical capability. Improve incident triage, diagnosis, and resolution processes. Reduce service backlog and improve overall time-to-resolution metrics. Improve first-time and 2nd Line resolution rates across … Microsoft 365 technologies. Minimise avoidable escalations to 3rd Line support teams through enhanced troubleshooting and escalation quality. Support major incident management and service stabilisation activities. Create and maintain operational documentation, including: Run books Standard Operating Procedures (SOPs) Troubleshooting guides Knowledge articles Deliver structured knowledge transfer through: Team mentoring ...

critical secure environment. This is an excellent opportunity to play a key role in the development, governance, and continual improvement of Service Asset & Configuration Management processes across a complex multi-domain infrastructure. Working within a highly secure environment, you will take ownership of SACM activities, ensuring the accuracy, integrity … effectiveness of the Configuration Management System (CMS) and associated processes. You will work closely with operational teams, service management functions, and stakeholders to drive best practice, governance, and continuous improvement across the estate. Key Experience: * Lead the creation, implementation, and continuous improvement of SACM processes, procedures, governance ...

line troubleshooting and Unix system administration. Strong SQL/SQL*Plus experience, including writing and executing queries to investigate production issues. Proven experience in Incident Management and Problem Management. Experience troubleshooting complex production incidents and driving service restoration and root-cause analysis. Experience leading and coordinating technical teams … excellent opportunity for a Production Support professional looking to work within a highly critical banking/payments environment, with a strong focus on incident management, automation, reliability and continuous improvement. Join us and make your mark in the tech world! Pontoon is an employment consultancy. We put expertise ...

Work with AWS serverless technologies , including Lambda, SQS, EventBridge and API Gateway Work with MongoDB and document databases Contribute to CI/CD, observability, incident management and production support Work closely with Product, Engineering and Operations to turn business requirements into scalable solutions Mentor engineers and contribute … standards and best practice Key Skills Strong Node.js & TypeScript Strong system design and architecture AWS & Serverless MongoDB/document databases Distributed systems, observability and incident management CI/CD and production operations Experience working in a regulated environment , ideally FinTech or financial services Comfortable owning services within ...

Microsoft System Centre technologies including SCCM, SCOM, SCVMM and Orchestrator. Hands-on experience with VMware and Hyper-V virtualisation platforms. Understanding of ITIL processes, incident management, change management and major incident resolution. If you're interested in this role, click 'apply now' to forward ...

environment in Stevenage. This is a hands-on Level 2 support and administration role, requiring strong knowledge of Google Workspace alongside excellent ITSM and incident management experience. Key Skills Required: Advanced Google Workspace Administration Strong L2 Google Workspace support experience Gmail, Google Meet, Drive, Chat, Docs, Sheets & Slides … User account and application/service management Expert-level incident & request management Remedy/enterprise ITSM experience Strong ITIL/ITSM process knowledge Google case management Microsoft 365/Global Email awareness Basic understanding of network infrastructure Ability to identify technical and ITIL process gaps ...

technical delivery, landscape operations, and SAP HANA administration. In this role, you will be responsible for the end-to-end operational readiness, monitoring, change management, and security of our multi-tier SAP landscape across Development, Quality Assurance, and Production environments. You will work closely with cross-functional technical teams … system refreshes, kernel upgrade planning, and Pre/post-refresh activities. Administer, monitor, and optimize the SAP HANA database landscape. Execute end-to-end Incident Management, Problem Management, and Service Request fulfillment. Resolve complex system runtime errors, dump analysis, database lock contentions, and process SAP OSS notes ...

technical delivery, landscape operations, and SAP HANA administration. In this role, you will be responsible for the end-to-end operational readiness, monitoring, change management, and security of our multi-tier SAP landscape across Development, Quality Assurance, and Production environments. You will work closely with cross-functional technical teams … system refreshes, Kernel upgrade planning, and Pre/post-refresh activities. Administer, monitor, and optimize the SAP HANA database landscape. Execute end-to-end Incident Management, Problem Management, and Service Request fulfillment. Resolve complex system runtime errors, dump analysis, database lock contentions, and process SAP OSS notes ...

including daily administration, system refreshes, kernel upgrade planning and pre/post-refresh activities Administering, monitoring and optimising the SAP HANA database landscape Handling incident management, problem management and service request fulfilment from start to finish Resolving complex system runtime errors, dump analysis and database lock contentions … processing SAP OSS notes and standard system modifications Discussing and aligning technical activities with your counterparts Transport and Change Management Overseeing the SAP Transport Management System (TMS/ChaRM), managing transport imports and analysing technical issues to maintain operational stability Implementing technical system changes, and planning Support Packages ...

including daily administration, system refreshes, kernel upgrade planning and pre/post-refresh activities Administering, monitoring and optimising the SAP HANA database landscape Handling incident management, problem management and service request fulfilment from start to finish Resolving complex system runtime errors, dump analysis and database lock contentions … processing SAP OSS notes and standard system modifications Discussing and aligning technical activities with your counterparts Transport and Change Management Overseeing the SAP Transport Management System (TMS/ChaRM), managing transport imports and analysing technical issues to maintain operational stability Implementing technical system changes, and planning Support Packages ...

requirements. Support and troubleshoot: Gmail Google Meet Google Drive Google Chat Google Docs, Sheets, and Slides Manage and update tickets through ITSM platforms and incident management processes. Escalate and identify technical or process gaps where required. Support Google case management activities and vendor engagements. Assist with reporting … service monitoring activities. Work closely with infrastructure, service management, and support teams to improve user experience and service delivery. Essential Skills & Experience Advanced knowledge of Google Workspace Administration. Strong experience supporting: Gmail Google Meet Google Drive Google Chat Google Editors (Docs, Sheets, Slides) Proven experience providing Level 2 Google ...

initial 11-month contract. As the SAP Basis Specialist you will be responsible for the end-to-end operational readiness, monitoring, change management, and security of our multi-tier SAP landscape across Development, Quality Assurance, and Production environments. Role: SAP Basis Specialist Pay: £45 per hour Via Umbrella Location … system refreshes, kernel upgrade planning, and Pre/post-refresh activities. Administer, monitor, and optimize the SAP HANA database landscape. Execute end-to-end Incident Management, Problem Management, and Service Request fulfillment. Resolve complex system runtime errors, dump analysis, database lock contentions, and process SAP OSS notes ...

Responsibilities Deliver and maintain secure, resilient infrastructure and platform services Champion security best practices across infrastructure design, configuration, and operations Support infrastructure hardening, vulnerability management, monitoring, and incident response activities Implement and maintain Infrastructure as Code solutions Collaborate with engineering, architecture, and security teams to improve platform reliability … security posture Provide expert guidance on secure environments, configuration management, and identity and access management Drive automation and continuous improvement initiatives across infrastructure services Ensure solutions align with security standards, compliance requirements, and industry best practice Essential Skills & Experience Strong Linux administration and engineering experience Proven experience with ...

standards, governance and technical assurance processes. - Leading engineering strategy, roadmaps and service modernisation initiatives. - Owning platform reliability, operational resilience and service performance. - Leading major incident response and supporting critical 24/7 services. - Managing technical risks, dependencies and architectural decisions. - Coordinating delivery across engineering, development, operations and supplier teams. … pipeline design, implementation and support. - Docker and containerised platforms. - Linux administration. - Platform engineering and infrastructure ownership. - Technical governance, assurance and engineering standards. - Live service management and 24/7 operational support. - Incident, change and problem management. - Leadership of engineering and cross-functional teams. - Major incident management ...

team on a contract basis. Reporting to the Cyber Operations Lead, you'll work closely with SOC Engineers and take ownership of privileged access management across multiple managed client environments. This is a hands-on technical role with CyberArk at its core, focused on operational support, troubleshooting, and maintaining … platform across a range of estates. The Opportunity This engagement is purely focused on service delivery. There is no requirement for pre-sales, people management, or leadership responsibilities. You'll act as the senior escalation point for CyberArk-related issues, owning incidents and requests from initial investigation through ...