1 to 25 of 48 Contract Incident Management Jobs in the UK

meeting business objectives by contributing to assessment of potential technology innovations and, where approved, assisting their implementation; Supporting the departments ITIL processes, providing professional guidance in and execution of Incident, Request Fulfilment, Change, Release, Configuration, Problem, Performance, and Availability Management; Applying operating procedures for all systems hosted within the Trust Data Centres so they are operating at their … optimum performance, availability to IT users and integrity of their data; Providing specialist and professional support to the IT Operational Management team across the three primary functions within IT Operations. Primary functions being, Operations Centre, Service Operation and Infrastructure Services. Job summary Maintain personal and professional development to meet the changing demands of the job, participate in appropriate training … activities and encourage and support staff development and training. Deputise for the DIGITAL Operational Management Team as necessary and assist him in other related areas as required Participate in a rota system for on-call services. Provide cross matrix support across the three operational functions within DIGITAL Operations, Operations Centre, Service Operations & Infrastructure Services. Other tasks as directed by More ❯

Role: As part of the Unified Desktop Team, you will report to a dedicated End User Equipment Lead, who oversees the team's technical operations and day-to-day management, including HR-related tasks such as annual leave and sickness planning. While operating as an independent function, the team is fully integrated with wider Digital Services support teams, ensuring … You will be expected to work across all three main hospital sites Main duties of the job Fully understand and advocate the use of ITIL principles such as Change Management, Incident Management, Demand Management, Problem Management, Service Catalogue Management, and Service Level Agreement (SLA) Management, in line with local policies and procedures. Demonstrate … this exciting role, please refer to the attached job description. We look forward to your application! Person Specification Experience Essential Extensive previous experience of working in an IT service management environment IT Department Background either Desktop support/deployment or Service Desk Support. Desirable NHS experience Qualifications Essential Comptia + or equivalent Computer Science degree qualification or equivalent level More ❯

emerge throughout the duration of the project. Key responsibilities: Be responsible for 2 OneEPR specialist staff including shared supervision of existing technical services team members and key staff, and management of external consultancy of professional services Proactively and positively contribute to the successful overall performance of the Trust. Deliver excellent levels of customer service to all patients/visitors … that do not. Challenge poor practice that could lead to the transmission of infection. Digital Infrastructure Development - for full details, please refer to the attached Job Description . Team Management -for full details, please refer to the attached Job Description . Please note your application may be transferred to the Isle of Wight Applicant Tracking System (ATS) if you … Certified Virtualisation Expert (CVE) Citrix Certified Architect (CCA). Certified Information Systems Security Professional (CISSP) ITIL Service Manager/Expert Certificate Evidence of continuing professional development Desirable ITIL Service Management qualification. Educated to Masters level, either MBA or MSc Management qualification Experience Essential Advanced theoretical and specialist knowledge across several information technology platforms; Server Virtualisation, Desktop Virtualisation, Data More ❯

environment for national and international partners to share resources, manage programmes, and build communities beyond IT restrictions. Main duties of the job Responsible for case logging and call handling incident, change and service requests via an ITSM Toolset. Contributes to knowledge management, expected to publish internal and external information and guidance, specific to the service offerings. Responsible for … attending incident management calls with various stakeholders from incident identification through to resolution. Expected to contribute to supplier incident review calls, ability to escalate end user and internal issues to Service Management. Contribute to external campaigns and webinars to help promote uptake and adoption of available service offerings. About us The NHS England board have set … Security Vetting please check National security vetting: clearance levels - GOV.UK, information on the Security Vetting and Clearances Intranet page or contactengland.securityvetting@nhs.net. Person Specification Knowledge & Skills Essential Service level management - Monitors service delivery performance metrics and liaises with managers and customers to ensure that service level agreements are not breached without the stakeholders being given the opportunity of planning More ❯

and provide NHS Futures - a secure collaboration environment for national and international partners to share resources, manage programmes, and build communities beyond IT restrictions. Main duties of the job Management of the managed service provider in regard to Service levels First line response to incidents and queries Management of the feedback team, allocating work. Management of the … Analyses service records against agreed service levels regularly to identify actions required to maintain or improve levels of service, and initiates or reports these actions. Skills Essential Service level management Performs defined tasks to monitor service delivery against service level agreements and maintains records of relevant information. Incident management Ensures that incidents are handled according to agreed … and closed. Analyses causes of incidents and informs service owners in order to minimise probability of recurrence and contribute to service improvement. Analyses metrics and reports on performance of incident management process. Qualifications Essential ITIL Practitioner, VeriSM Foundation or equivalent experience Interpersonal Skills Essential Ability to work under pressure to tight deadlines and deliver high quality material right More ❯

improving monitoring and support processes, and enabling knowledge transfer into ongoing service delivery teams. Key Responsibilities: Lead daily operational support of legacy systems, ensuring availability, performance, and resilience. Manage incident, problem, and change activities in line with ITIL and enterprise service standards. Proactively monitor and tune infrastructure, applications, messaging, and scheduling platforms. Act as the escalation point for critical … Define and maintain runbooks, standard operating procedures, and operational documentation. Ensure backup, recovery, and disaster recovery processes are operationally tested and aligned to business needs. Oversee job scheduling, batch management, and automation activities (e.g., Tivoli Scheduler). Collaborate with Infrastructure, Development, and Architecture teams to support upgrades, migrations, and modernisation efforts. Mentor operations engineers and manage knowledge transfer from … Skilled in documenting processes, monitoring metrics, and reporting on operational health. Excellent communication and documentation skills for effective knowledge capture and handover. Excellent communication skills, particularly in high-pressure incident management situations. Ability to operate in both deep technical detail and higher-level architectural/system view. Analytical and detail-oriented, with a continuous improvement mindset. Incident More ❯

customer deployable classified systems and contributing to our mission of making the world more sustainable through innovation. As a Network Support Engineer, you will play a key role in incident management and resolution on secure classified systems. Day-to-day of the role: Provide Level 3 network engineering support for the LAN and WAN across all security domains. … Primarily handle incident management on our clients’ live systems, focusing on incidents escalated from 1st and 2nd line resources. Install, configure, deploy, maintain, and diagnose all CISCO Network Devices and supporting cabling and infrastructure. Offer network support, advice, and recommendations for design changes. Liaise and work collaboratively with other third parties, resolver groups, and specified authorities to implement … of CISCO Network Devices. Proficient in Level 3 Support for LAN and WAN relating to Core Services. Detailed knowledge of core network technologies and infrastructure, including CISCO Nexus, AAA Management Platforms (e.g., ISE), and QOS. Advanced knowledge of routers, switches, and firewall product lines including CISCO IOS XE, CISCO Switch and CUBE, Firewall IPS/IDS, ACL-ASA Firewall More ❯

to this role. About You Science Degree Level 3 HACCP or equivalent Extensive technical experience in Retail, Manufacturing, Food Service or Quality Assurance Currently holding a Technical/Quality Management Position Experience of managing a Technical/Quality team Experience of meeting customers needs through innovation Demonstrating the ability to respond to market change with strong commercial and customer … awareness New product development experience Product safety and crisis and incident management Effective supplier management including management through KPIs and technical review process Used to driving business change at pace in current and/or previous roles Confident communicator: written and verbal Team player with the ability to build strong mutually beneficial relationships Cross - functional working More ❯

health technologies, ensuring they meet rigorous safety standards throughout their lifecycle, from design and development through to deployment and operational use. You will demonstrate a strong understanding of safety management principles, clinical risk management, and assurance methodologies. Your work will involve close collaboration with technical and clinical teams within NHS England, as well as providing expert safety advice … clinical safety assessments and undertake clinical safety analyses using a broad selection of appropriate techniques. This can be found under key accountabilities in JD Facilitate and deliver Clinical Risk Management training. This can be found under key accountabilities in JD Develop relationships with suppliers and/or customers while planning and conducting clinical risk management activities for a … the bottom of the pay band. Responsibilities include: Conduct clinical safety assessments and undertake clinical safety analyses using a broad selection of appropriate techniques. Facilitate and deliver Clinical Risk Management training Develop relationships with suppliers and/or customers while planning and conducting clinical risk management activities for a release. Act in a way that is compliant with More ❯

project requirements. Preferably candidate who has worked in production support function. Requirements Bachelor of Engineering preferred. Good knowledge of ServiceNow tool and able to create dashboards/reports for management overview. Should have hands-on experience in creating reports in Microsoft excel. Capable of understanding the ITIL terminology and various Service Management and Software Development Lifecycle terminologies. Knowledge … of Hadoop and ITIL – Alerting and Monitoring, Change management, Problem management and Incident management. Knowledge of service protection and change exception handling. Knowledge and understanding of Banking domain and IT Infrastructure is preferred. Proven experience of working with/in RTB/Production support teams. Hands-on experience and sound understanding of HSBC and ITIL, processes and … to prioritise and work independently within a diverse team environment. Should have sound knowledge of service resilience, DR exercise, Backup and restore etc Understanding of key OKR’s of Incident & alert Reduction within department and proactivity working on achieving those OKR’s. Candidate should be aware on on-going/planned Patching and vulnerability activities and capable to coordinate More ❯

Your Key Responsibilities: Monitor and analyse system performance across EBS modules to ensure availability and responsiveness. Identify and resolve performance anomalies or trends, escalating issues where required. Participate in incident management, providing clear updates to stakeholders during high-pressure situations. Generate and interpret SLA and KPI metrics to support service reporting. Maintain accurate documentation and reporting on monitoring … activities. Your Skills: Familiarity with EBS modules (e.g. Financials, HRMS, SCM) and system architecture. Proficiency with monitoring tools and solid understanding of concurrent processing and queue management within EBS. Analytical mindset with strong attention to detail in identifying performance issues. Excellent communication skills , confident in engaging with stakeholders during incidents. Experience generating and interpreting SLA/KPI metrics. Strong … documentation and reporting skills. Nice to have: Experience monitoring and supporting Oracle E-Business Suite (EBS) in a production environment. Exposure to ITIL processes (Incident, Problem, Change Management). Experience with SQL and understanding of Oracle database performance fundamentals. Benefits Include: Contributory pension scheme Employee Assistance Programme Medical and dental cover 22 days holiday + bank holidays Maternity More ❯

Your Key Responsibilities: Monitor and analyse system performance across EBS modules to ensure availability and responsiveness. Identify and resolve performance anomalies or trends, escalating issues where required. Participate in incident management, providing clear updates to stakeholders during high-pressure situations. Generate and interpret SLA and KPI metrics to support service reporting. Maintain accurate documentation and reporting on monitoring … activities. Your Skills: Familiarity with EBS modules (e.g. Financials, HRMS, SCM) and system architecture. Proficiency with monitoring tools and solid understanding of concurrent processing and queue management within EBS. Analytical mindset with strong attention to detail in identifying performance issues. Excellent communication skills , confident in engaging with stakeholders during incidents. Experience generating and interpreting SLA/KPI metrics. Strong … documentation and reporting skills. Nice to have: Experience monitoring and supporting Oracle E-Business Suite (EBS) in a production environment. Exposure to ITIL processes (Incident, Problem, Change Management). Experience with SQL and understanding of Oracle database performance fundamentals. Benefits Include: Contributory pension scheme Employee Assistance Programme Medical and dental cover 22 days holiday + bank holidays Maternity More ❯

Networks needs to fulfil the below criteria to be successfully shortlisted: Proven experience in network engineering or operations leadership. Strong knowledge of network technologies and security principles. Skilled in incident management, change management, and vendor relationships. Previous experience of managing a NOC Team - the People Management side of this role is crucial. Extensive knowledge and experience More ❯

Networks needs to fulfil the below criteria to be successfully shortlisted: Proven experience in network engineering or operations leadership. Strong knowledge of network technologies and security principles. Skilled in incident management, change management, and vendor relationships. Previous experience of managing a NOC Team - the People Management side of this role is crucial. Extensive knowledge and experience More ❯

computing, modelling, simulation, software engineering, business systems, data acquisition, and core IT services. Within the Computing Division, the Enterprise Infrastructure Solutions unit is responsible for the design, delivery, and management of centrally supported IT infrastructure and applications. This includes enterprise compute platforms, data networks, UNIX/Linux/Windows environments, cloud services, data centres, commercial software solutions, and end … matter expertise in security architecture, cyber risk governance, and assurance frameworks. This is a cross-functional role with both advisory and hands-on responsibilities, focusing on security assurance, risk management and supporting architecture reviews, vulnerability management, risk assessments, cyber defence posture, driving technical assurance, and embedding risk-aligned security controls across IT and OT systems and secure-by … AD), Microsoft 365 E5, Azure IaaS/PaaS, Windows/Linux/Unix. o Strong knowledge of security tooling such as SIEM, endpoint detection (EDR/XDR), and vulnerability management platforms. o Hands-on experience with policy development, access control models (RBAC, ABAC), and logging standards. o Experience supporting assurance activities or government-mandated reviews (e.g. GovAssure, Secure by More ❯

available to them, to: Promote IT and provide a channel of communication between the IT department and the rest of the firm; Help develop and implement procedures for event management (new software, presentations etc), incident management (serious issues and outages), request fulfilment (laptops, chargers etc), and access management (joiners, leavers etc); Maintain Active Directory; Maintain remote More ❯

vulnerability remediation activities of the current Windows endpoint and server estate, with an initial focus of Cyber Essentials compliance. The role will also be responsible for the allocation and management of tasks/work packages for a team of Senior System Analysis who will also be focused on security/vulnerability remediation activities of the current Windows estate. The … and adoption of cloud/managed services. Build strong relationships with stakeholders Desirable Professional certifications (e.g., Microsoft MCSE/MCP). ITIL Foundation or higher; PRINCE2 or Agile project management qualifications. Experience in Higher Education or DevOps. Experience working on and delivering Cyber Essentials Technical Requirements Essential 5+ years’ experience in day-to-day management of large Windows … endpoint estates of 3,000+ devices 5+ years’ experience in day-to-day management of large Windows server estates of 500+ servers SME and technical leadership experience, working and collaborating as part of a team Excellent communication, engagement, proactive, positive, can-do attitude Strong experience with MS Active Directory, SCCM, Intune AD Group Policy configuration and troubleshooting Solid understanding More ❯

competing priorities in a fast-paced environment. A hybrid role with 1 day a week based in Leeds and 1 day a week based in London.Key Responsibilities: Integration Requirements Management:Capture, document, and prioritise integration requirements from business and IT stakeholders, maintaining a clear and actionable backlog. Access & Configuration Coordination:Manage system access and configuration requests for Day … other key functions. Governance & Reporting:Support project reporting, governance, and assurance processes, ensuring all activities are tracked, documented, and communicated effectively. Resource Planning:Assist with resource planning and demand management across integration workstreams. Triage & Backlog Management:Manage triage and backlog processes for out-of-scope requests, ensuring appropriate follow-up and escalation. Template & Process Standardisation:Facilitate the use … of templates for planning, reporting, and incident management, ensuring consistency and traceability. Day 1 Readiness & Hypercare:Collaborate with service desks and support teams to ensure readiness for Day 1 hypercare and ongoing support What you'll need to succeed Proven experience in PMO coordination within large-scale IT projects or M&A environments. Strong understanding of IT governance More ❯

Service Requests, ensuring that they are recorded accurately, and that via utilisation of the knowledge base appropriate resources are applied, and will be responsible for handling requests throughout the incident management lifecycle within agreed SLA & KPI timescales. Escalation and liaison with other service providers for incidents requiring specialist help. Understanding and utilising remote support and management tools … to assist in ongoing management and resolution of incidents. To contribute to the expansion and maintenance of the knowledge base Maximising customer satisfaction at every interaction and resolve as many incidents at First Contact as possible. You will be required to work within a shift pattern covering current core service hours of 8am to 5pm Mon-Fri. About us More ❯

knowing the transaction and file processing procedures. Ensure all transactions and files are fully accounted for daily and maintain full and accurate records of processing and submission details. Change & Incident Management – responsibility for understanding and supporting the Change and Incident process and procedure. Support the testing and onboarding of customers across our product range. Support the testing … using external specifications to validate testing Skills and Experience Previous Customer Service experience, first line support or helpdesk knowledge Strong technical mindset with a knack for troubleshooting Good time management, attention to detail, clear communication, and good interpersonal customer service skills Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team. More ❯

knowing the transaction and file processing procedures. Ensure all transactions and files are fully accounted for daily and maintain full and accurate records of processing and submission details. Change & Incident Management - responsibility for understanding and supporting the Change and Incident process and procedure. Support the testing and onboarding of customers across our product range. Support the testing … using external specifications to validate testing Skills and Experience Previous Customer Service experience, first line support or helpdesk knowledge Strong technical mindset with a knack for troubleshooting Good time management, attention to detail, clear communication, and good interpersonal customer service skills Self-Motivated, a quick learner and multi-tasker with the ability to work independently and as a team. More ❯

Handle feed and batch support items while managing alerts and monitoring. utilise essential framework tools such as ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates and reporting. Provide timely incident management, including user notifications and escalations. Maintain documentation and knowledge management practises. Collaborate with development teams to coordinate resolutions. Assist with metrics reporting and business continuity testing. … Production Support. Strong knowledge of SQL and UNIX/Linux. Familiarity with the Software Development Life Cycle and ITIL. Excellent verbal and written communication skills. Exceptional project and time management abilities. Experience working in a multi-regional team. Proficient in ITRS, DynaTrace, and Splunk. Knowledge of Autosys and Bob jobs. Basic Python scripting skills. Previous experience in the financial More ❯

Handle feed and batch support items while managing alerts and monitoring. utilise essential framework tools such as ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates and reporting. Provide timely incident management, including user notifications and escalations. Maintain documentation and knowledge management practises. Collaborate with development teams to coordinate resolutions. Assist with metrics reporting and business continuity testing. … Production Support. Strong knowledge of SQL and UNIX/Linux. Familiarity with the Software Development Life Cycle and ITIL. Excellent verbal and written communication skills. Exceptional project and time management abilities. Experience working in a multi-regional team. Proficient in ITRS, DynaTrace, and Splunk. Knowledge of Autosys and Bob jobs. Basic Python scripting skills. Previous experience in the financial More ❯

Handle feed and batch support items while managing alerts and monitoring. utilise essential framework tools such as ITSM, ITRS, JIRA, DynaTrace, and Splunk for updates and reporting. Provide timely incident management, including user notifications and escalations. Maintain documentation and knowledge management practises. Collaborate with development teams to coordinate resolutions. Assist with metrics reporting and business continuity testing. … Production Support. Strong knowledge of SQL and UNIX/Linux. Familiarity with the Software Development Life Cycle and ITIL. Excellent verbal and written communication skills. Exceptional project and time management abilities. Experience working in a multi-regional team. Proficient in ITRS, DynaTrace, and Splunk. Knowledge of Autosys and Bob jobs. Basic Python scripting skills. Previous experience in the financial More ❯

Midwife/AHP/Pharmacist/Pharmacy Technician/Clinical Scientist) and a trained Clinical Safety Officer (CSO) . The purpose of the role is to implement Clinical Risk Management activities within Digital Services that support the safe development, introduction, and deployment of clinical digital systems. The post-holder will coordinate with other Trust teams to ensure a cooperative … across a range of clinical settings within a multidisciplinary team (MDT). Maintain a portfolio of evidence demonstrating CSO experience and achievements. Complete regular audits, including: a. Clinical Risk Management File (CRMF) b. Clinical Risk Management Plan (CRMP) c. Hazard Log (HL) d. Clinical Safety Case/Clinical Safety Case Report e. Safety Incident Management Log … key clinical safety requirements in relation to NHS England Transformation Directorate standards ( DCB0129 & DCB0160 ). Up-to-date, evidence-based knowledge of current clinical and professional issues. Strong change management skills. Desirable Skills/Knowledge/Experience Good working knowledge of Microsoft 365 suite. Excellent interpersonal skills. Knowledge of EPR systems such as Nervecentre and Cerner . More ❯