Incident Management Contracts

Incident Management
UK

The table below provides summary statistics for contract job vacancies requiring Incident Management skills. It includes a benchmarking guide to the contractor rates offered in vacancies that cited Incident Management over the 6 months leading up to 14 August 2025, comparing them to the same period in the previous two years.

6 months to
14 Aug 2025
Same period 2024 Same period 2023
Rank 161 147 146
Rank change year-on-year -14 -1 +48
Contract jobs citing Incident Management 558 629 939
As % of all contract jobs advertised in the UK 1.69% 1.62% 1.79%
As % of the Processes & Methodologies category 1.87% 1.89% 2.01%
Number of daily rates quoted 320 328 599
10th Percentile £237 £200 £220
25th Percentile £372 £350 £350
Median daily rate (50th Percentile) £500 £500 £525
Median % change year-on-year - -4.76% +11.11%
75th Percentile £590 £625 £650
90th Percentile £650 £775 £700
UK excluding London median daily rate £500 £500 £450
% change year-on-year - +11.11% +5.88%
Number of hourly rates quoted 80 125 112
10th Percentile £13.75 £14.16 -
25th Percentile £14.84 £15.00 £13.41
Median hourly rate £18.85 £16.23 £19.81
Median % change year-on-year +16.14% -18.07% +5.65%
75th Percentile £58.89 £16.85 £29.30
90th Percentile £87.63 £21.46 £73.83
UK excluding London median hourly rate £18.85 £16.23 £19.81
% change year-on-year +16.14% -18.07% +13.20%

All Process and Methodology Skills
UK

Incident Management falls under the Processes and Methodologies category. For comparison with the information above, the following table provides summary statistics for all contract job vacancies requiring process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 29,828 33,271 46,738
As % of all contract IT jobs advertised in the UK 90.49% 85.47% 89.19%
Number of daily rates quoted 18,585 21,269 32,050
10th Percentile £300 £310 £320
25th Percentile £404 £413 £425
Median daily rate (50th Percentile) £500 £525 £545
Median % change year-on-year -4.76% -3.67% -0.91%
75th Percentile £625 £638 £650
90th Percentile £725 £750 £750
UK excluding London median daily rate £475 £500 £500
% change year-on-year -5.00% - -
Number of hourly rates quoted 1,712 1,831 1,512
10th Percentile £14.20 £14.05 £14.25
25th Percentile £17.30 £18.43 £18.61
Median hourly rate £25.15 £41.50 £42.33
Median % change year-on-year -39.40% -1.95% +59.73%
75th Percentile £48.75 £65.00 £65.00
90th Percentile £68.00 £74.87 £77.50
UK excluding London median hourly rate £22.63 £42.50 £37.50
% change year-on-year -46.75% +13.33% +70.45%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a proportion of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Incident Management.

Daily rate trend for Incident Management in the UK

Incident Management
Daily Rate Histogram

Daily rate distribution for jobs citing Incident Management over the 6 months to 14 August 2025.

Daily rate histogram for Incident Management in the UK

Incident Management
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Incident Management.

Hourly rate trend for Incident Management in the UK

Incident Management
Hourly Rate Histogram

Hourly rate distribution of jobs citing Incident Management over the 6 months to 14 August 2025.

Hourly rate histogram for Incident Management in the UK

Incident Management
Top 17 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the UK over the 6 months to 14 August 2025. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -21 475 £500 - 397
UK excluding London -8 337 £500 - 253
London -11 164 £500 - 198
Work from Home +16 144 £500 -1.23% 166
North of England +6 101 £500 - 65
South East +5 74 £488 +0.26% 66
East of England -14 66 £500 +120.99% 19
Yorkshire +10 55 £525 - 24
North West -8 47 £475 -5.00% 37
South West +2 33 £525 -16.00% 33
Scotland -2 31 £513 +41.38% 25
Midlands -20 26 £515 +28.75% 39
West Midlands -20 24 £525 +40.00% 30
North East +5 5 £650 +233.33% 4
Wales +9 4 £250 +31.71% 5
Northern Ireland -11 4 £155 +3.33% 8
East Midlands -2 2 £469 +2.97% 8

Incident Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 30 (5.38%) Confluence
2 16 (2.87%) Microsoft Exchange
3 12 (2.15%) SharePoint
4 11 (1.97%) Apache
4 11 (1.97%) WebLogic
5 6 (1.08%) IIS
6 4 (0.72%) CICS
7 3 (0.54%) SharePoint 2010
7 3 (0.54%) WebSphere
8 2 (0.36%) Apache Airflow
9 1 (0.18%) CMS
9 1 (0.18%) Drupal
9 1 (0.18%) JBoss
9 1 (0.18%) NetWeaver
9 1 (0.18%) Tomcat
9 1 (0.18%) WebSphere Application Server
9 1 (0.18%) WordPress
Applications
1 50 (8.96%) Microsoft Excel
1 50 (8.96%) Microsoft Office
2 42 (7.53%) Microsoft PowerPoint
3 3 (0.54%) InfoPath
4 1 (0.18%) Chatbot
Business Applications
1 7 (1.25%) Remedy ITSM
2 6 (1.08%) Kondor
3 3 (0.54%) SAP HCM
3 3 (0.54%) SAP Payroll
3 3 (0.54%) SAP S/4HANA
4 2 (0.36%) assyst
4 2 (0.36%) SAP BPC
5 1 (0.18%) Endur
5 1 (0.18%) Oracle Applications
5 1 (0.18%) Oracle Assets
5 1 (0.18%) Oracle Cash Management
5 1 (0.18%) Oracle EBS
5 1 (0.18%) Oracle ERP
5 1 (0.18%) Oracle Payables
5 1 (0.18%) Oracle Receivables
5 1 (0.18%) Oracle Subledger Accounting
5 1 (0.18%) SAP HR
5 1 (0.18%) SAP MM
5 1 (0.18%) SAP Oil and Gas
5 1 (0.18%) SAP SCM
Cloud Services
1 95 (17.03%) Azure
2 85 (15.23%) Microsoft 365
3 83 (14.87%) AWS
4 39 (6.99%) Entra ID
5 24 (4.30%) Azure Monitor
6 18 (3.23%) GCP
7 14 (2.51%) Azure DevOps
7 14 (2.51%) IaaS
7 14 (2.51%) Power Platform
8 9 (1.61%) SaaS
9 8 (1.43%) AWS CloudFormation
9 8 (1.43%) GitHub
10 7 (1.25%) Azure AKS
10 7 (1.25%) Azure Sentinel
10 7 (1.25%) GitHub Actions
10 7 (1.25%) OCI
10 7 (1.25%) Power Automate
11 6 (1.08%) OneDrive
12 5 (0.90%) Amazon CloudWatch
12 5 (0.90%) Datadog
Communications & Networking
1 49 (8.78%) Firewall
2 25 (4.48%) VPN
3 24 (4.30%) Wi-Fi
4 21 (3.76%) DNS
5 19 (3.41%) DHCP
5 19 (3.41%) TCP/IP
6 18 (3.23%) WAN
7 17 (3.05%) Network Security
8 15 (2.69%) LAN
8 15 (2.69%) Wireless
9 11 (1.97%) BGP
10 8 (1.43%) SAN
11 7 (1.25%) HTTP
12 6 (1.08%) 4G
12 6 (1.08%) OSPF
12 6 (1.08%) SSH
12 6 (1.08%) VoIP
13 5 (0.90%) Cisco IOS
13 5 (0.90%) SD-WAN
14 4 (0.72%) NGFW
Database & Business Intelligence
1 13 (2.33%) SQL Server
2 10 (1.79%) Power BI
3 9 (1.61%) NoSQL
4 7 (1.25%) DB2
4 7 (1.25%) SAP HANA
5 6 (1.08%) Azure SQL Database
5 6 (1.08%) MongoDB
6 5 (0.90%) Amazon RDS
6 5 (0.90%) PostgreSQL
7 4 (0.72%) DynamoDB
7 4 (0.72%) Oracle Reports
8 3 (0.54%) DTS
8 3 (0.54%) Elasticsearch
8 3 (0.54%) OLTP
9 2 (0.36%) Amazon Redshift
9 2 (0.36%) BusinessObjects
9 2 (0.36%) Data Warehouse
9 2 (0.36%) MySQL
9 2 (0.36%) Oracle Exadata
9 2 (0.36%) SQL Server Integration Services
Development Applications
1 56 (10.04%) JIRA
2 16 (2.87%) ScriptRunner
3 11 (1.97%) GitLab
4 9 (1.61%) Jenkins
5 6 (1.08%) SonarQube
6 5 (0.90%) Git
6 5 (0.90%) Selenium
7 4 (0.72%) CircleCI
7 4 (0.72%) Gradle
7 4 (0.72%) Maven
8 3 (0.54%) Cypress.io
8 3 (0.54%) Octopus Deploy
8 3 (0.54%) TeamCity
9 1 (0.18%) Artifactory
9 1 (0.18%) Subversion
General
1 217 (38.89%) Social Skills
2 90 (16.13%) Finance
3 76 (13.62%) Analytical Skills
4 51 (9.14%) Banking
5 38 (6.81%) Public Sector
6 30 (5.38%) Inclusion and Diversity
6 30 (5.38%) Retail
7 22 (3.94%) Military
8 13 (2.33%) Documentation Skills
8 13 (2.33%) Telecoms
9 12 (2.15%) Legal
10 11 (1.97%) Investment Banking
11 9 (1.61%) German Language
12 6 (1.08%) Organisational Skills
13 5 (0.90%) Presentation Skills
13 5 (0.90%) Retail Banking
14 4 (0.72%) Financial Institution
14 4 (0.72%) Pharmaceutical
15 3 (0.54%) Front Office
15 3 (0.54%) Manufacturing
Job Titles
1 101 (18.10%) Analyst
2 51 (9.14%) Incident Manager
3 47 (8.42%) Senior
4 45 (8.06%) Service Analyst
5 37 (6.63%) Service Desk Analyst
6 31 (5.56%) Lead
7 29 (5.20%) Consultant
8 23 (4.12%) Infrastructure Engineer
9 22 (3.94%) IT Manager
9 22 (3.94%) Service Manager
10 21 (3.76%) IT Support
11 20 (3.58%) Support Engineer
12 19 (3.41%) Security Engineer
12 19 (3.41%) Support Manager
13 17 (3.05%) Network Engineer
14 16 (2.87%) 1st Line Support
14 16 (2.87%) Security Analyst
14 16 (2.87%) Support Analyst
15 15 (2.69%) Architect
15 15 (2.69%) Major Incident Manager
Libraries, Frameworks & Software Standards
1 8 (1.43%) XML
2 7 (1.25%) .NET
2 7 (1.25%) RESTful
2 7 (1.25%) Web Services
3 6 (1.08%) HTML
3 6 (1.08%) REST
4 5 (0.90%) .NET Core
4 5 (0.90%) ARM Templates
4 5 (0.90%) Node.js
4 5 (0.90%) React
4 5 (0.90%) SOAP
5 4 (0.72%) ADO
5 4 (0.72%) Ajax
5 4 (0.72%) CSS
5 4 (0.72%) Middleware
5 4 (0.72%) pytest
6 3 (0.54%) GraphQL
6 3 (0.54%) SAP Basis
6 3 (0.54%) WebSphere MQ
6 3 (0.54%) XMPP
Miscellaneous
1 35 (6.27%) Management Information System
2 29 (5.20%) Data Centre
3 21 (3.76%) Self-Motivation
4 20 (3.58%) iPhone
5 19 (3.41%) Smartphone
6 17 (3.05%) CMDB
6 17 (3.05%) Security Operations Centre
7 16 (2.87%) Cloud Native
8 13 (2.33%) Onboarding
9 11 (1.97%) Distributed Systems
10 10 (1.79%) Data Protection Act
11 8 (1.43%) Cyber Threat
11 8 (1.43%) Security Posture
12 7 (1.25%) Hybrid Cloud
12 7 (1.25%) Operational Technology
12 7 (1.25%) SWIFT Messaging Network
13 6 (1.08%) Analytical Mindset
13 6 (1.08%) Legacy Applications
13 6 (1.08%) Replication
13 6 (1.08%) Virtual Team
Operating Systems
1 84 (15.05%) Windows
2 42 (7.53%) Linux
3 30 (5.38%) Unix
4 25 (4.48%) Mac OS
5 17 (3.05%) Windows 10
6 14 (2.51%) Windows Server
7 6 (1.08%) Solaris
8 5 (0.90%) Red Hat Enterprise Linux
9 4 (0.72%) Windows 7
9 4 (0.72%) Windows Server 2016
10 3 (0.54%) AIX
10 3 (0.54%) Android
10 3 (0.54%) Apple iOS
10 3 (0.54%) VMS
10 3 (0.54%) Windows Server 2012
10 3 (0.54%) zOS
11 2 (0.36%) Mac OS X
11 2 (0.36%) OpenVMS
11 2 (0.36%) Oracle Linux
12 1 (0.18%) Windows 8
Processes & Methodologies
1 165 (29.57%) ITIL
2 121 (21.68%) Problem-Solving
3 98 (17.56%) Service Management
4 93 (16.67%) Customer Service
5 81 (14.52%) ITSM
5 81 (14.52%) Service Delivery
6 74 (13.26%) Agile
7 71 (12.72%) Continuous Improvement
8 70 (12.54%) Incident Response
9 69 (12.37%) Change Management
10 62 (11.11%) DevOps
10 62 (11.11%) Problem Management
11 60 (10.75%) Stakeholder Management
12 55 (9.86%) Migration
13 49 (8.78%) Root Cause Analysis
14 46 (8.24%) CI/CD
14 46 (8.24%) Cybersecurity
15 39 (6.99%) Infrastructure as Code
16 38 (6.81%) Mentoring
16 38 (6.81%) Risk Management
Programming Languages
1 46 (8.24%) SQL
2 44 (7.89%) Python
3 30 (5.38%) PowerShell
4 24 (4.30%) Bash
5 17 (3.05%) Java
6 16 (2.87%) Groovy
7 13 (2.33%) C#
8 8 (1.43%) Bicep
9 5 (0.90%) JavaScript
9 5 (0.90%) TypeScript
10 4 (0.72%) COBOL
10 4 (0.72%) JCL
10 4 (0.72%) Kusto Query Language
11 2 (0.36%) ABAP
11 2 (0.36%) C
11 2 (0.36%) Go
11 2 (0.36%) Perl
11 2 (0.36%) REXX
11 2 (0.36%) Ruby
11 2 (0.36%) T-SQL
Qualifications
1 124 (22.22%) Security Cleared
2 105 (18.82%) SC Cleared
3 46 (8.24%) Degree
4 29 (5.20%) Microsoft Certification
5 23 (4.12%) A+ Certification
6 21 (3.76%) DV Cleared
7 18 (3.23%) Cisco Certification
7 18 (3.23%) MCSA
8 14 (2.51%) CISSP
8 14 (2.51%) Computer Science Degree
9 13 (2.33%) CCNA
9 13 (2.33%) ITIL Certification
10 12 (2.15%) CCNP
11 10 (1.79%) CISM
12 6 (1.08%) Azure Certification
12 6 (1.08%) BPSS Clearance
13 5 (0.90%) CCIE
14 4 (0.72%) CISA
14 4 (0.72%) GCIH
14 4 (0.72%) Server+ Certification
Quality Assurance & Compliance
1 29 (5.20%) NIST
2 28 (5.02%) SLA
3 27 (4.84%) GDPR
4 22 (3.94%) ISO/IEC 27001
5 17 (3.05%) JSP 440
6 16 (2.87%) NCSC
7 14 (2.51%) NIST 800
8 10 (1.79%) Sarbanes-Oxley
9 9 (1.61%) QA
10 6 (1.08%) RMADS
11 4 (0.72%) Disclosure Scotland
11 4 (0.72%) PCI DSS
12 3 (0.54%) COBIT
12 3 (0.54%) GRC
12 3 (0.54%) GxP
13 2 (0.36%) HIPAA
14 1 (0.18%) COSO
14 1 (0.18%) Data Quality
14 1 (0.18%) ISO 22301
14 1 (0.18%) ISO/IEC 27005
System Software
1 81 (14.52%) Active Directory
2 19 (3.41%) Docker
3 12 (2.15%) Firmware
4 11 (1.97%) BitLocker
5 7 (1.25%) VMware Infrastructure
6 5 (0.90%) Hyper-V
6 5 (0.90%) Virtual Machines
7 3 (0.54%) Oracle RAC
8 2 (0.36%) Time Sharing Option
8 2 (0.36%) Virtual Desktop
8 2 (0.36%) VMware ESXi
8 2 (0.36%) VMware NSX
9 1 (0.18%) FreeRADIUS
9 1 (0.18%) iptables
9 1 (0.18%) Job Entry Subsystem
9 1 (0.18%) RACF
9 1 (0.18%) XenApp
9 1 (0.18%) XenDesktop
Systems Management
1 39 (6.99%) Terraform
2 29 (5.20%) Kubernetes
3 25 (4.48%) SCCM
4 24 (4.30%) Jamf Pro
5 23 (4.12%) Grafana
6 16 (2.87%) Ansible
7 15 (2.69%) Prometheus
8 12 (2.15%) Microsoft Intune
9 7 (1.25%) FortiGate
10 5 (0.90%) AirWatch
10 5 (0.90%) Argo
11 4 (0.72%) Puppet
12 3 (0.54%) CASB
12 3 (0.54%) Data Guard
12 3 (0.54%) Nagios
12 3 (0.54%) SCOrch
12 3 (0.54%) Systems Management Server (SMS)
12 3 (0.54%) TeamSite
13 2 (0.36%) Istio
13 2 (0.36%) Podman
Vendors
1 158 (28.32%) Microsoft
2 126 (22.58%) ServiceNow
3 32 (5.73%) Cisco
4 30 (5.38%) Oracle
5 29 (5.20%) Apple
5 29 (5.20%) Splunk
6 23 (4.12%) Citrix
7 20 (3.58%) Dynatrace
7 20 (3.58%) VMware
8 18 (3.23%) Remedy
9 17 (3.05%) Atlassian
10 16 (2.87%) F5
10 16 (2.87%) SAP
11 12 (2.15%) AppDynamics
11 12 (2.15%) IBM
12 9 (1.61%) Google
12 9 (1.61%) Red Hat
13 8 (1.43%) BMC
13 8 (1.43%) Palo Alto
13 8 (1.43%) SolarWinds