Incident Management Contracts

Incident Management
UK

The following table provides summary statistics for contract job vacancies with a requirement for Incident Management skills. Included is a benchmarking guide to the contractor rates offered in vacancies that have cited Incident Management over the 6 months to 2 May 2024 with a comparison to the same period in the previous 2 years.

6 months to
2 May 2024
Same period 2023 Same period 2022
Rank 152 141 215
Rank change year-on-year -11 +74 +44
Contract jobs citing Incident Management 672 1,113 1,208
As % of all contract jobs advertised in the UK 1.55% 1.87% 1.36%
As % of the Processes & Methodologies category 1.79% 2.09% 1.50%
Number of daily rates quoted 358 723 748
10th Percentile £195 £237 £193
25th Percentile £325 £350 £313
Median daily rate (50th Percentile) £510 £500 £475
Median % change year-on-year +2.00% +5.26% +5.56%
75th Percentile £600 £638 £575
90th Percentile £700 £700 £654
UK excluding London median daily rate £503 £450 £425
% change year-on-year +11.78% +5.88% +8.97%
Number of hourly rates quoted 136 119 165
10th Percentile £14.16 £13.39 -
25th Percentile £14.34 £13.41 £13.25
Median hourly rate £16.23 £19.81 £15.50
Median % change year-on-year -18.07% +27.81% -3.13%
75th Percentile £21.46 £22.63 £22.00
90th Percentile £40.00 £47.00 £28.75
UK excluding London median hourly rate £15.90 £19.81 £15.50
% change year-on-year -19.74% +27.81% +3.33%

All Process and Methodology Skills
UK

Incident Management is in the Processes and Methodologies category. The following table is for comparison with the above and provides summary statistics for all contract job vacancies with a requirement for process or methodology skills.

Contract vacancies with a requirement for process or methodology skills 37,484 53,362 80,393
As % of all contract IT jobs advertised in the UK 86.34% 89.87% 90.63%
Number of daily rates quoted 24,149 37,016 56,462
10th Percentile £300 £325 £340
25th Percentile £413 £438 £425
Median daily rate (50th Percentile) £525 £550 £528
Median % change year-on-year -4.55% +4.17% +8.31%
75th Percentile £638 £650 £638
90th Percentile £750 £750 £738
UK excluding London median daily rate £500 £500 £475
% change year-on-year - +5.26% +8.70%
Number of hourly rates quoted 2,454 1,744 1,921
10th Percentile £12.75 £11.00 £12.50
25th Percentile £16.00 £16.25 £15.25
Median hourly rate £35.58 £36.00 £25.00
Median % change year-on-year -1.18% +44.00% -
75th Percentile £60.00 £65.00 £49.25
90th Percentile £72.50 £75.00 £64.25
UK excluding London median hourly rate £37.34 £35.00 £20.00
% change year-on-year +6.69% +75.00% -8.00%

Incident Management
Job Vacancy Trend

Job postings citing Incident Management as a proportion of all IT jobs advertised.

Job vacancy trend for Incident Management in the UK

Incident Management
Contractor Daily Rate Trend

3-month moving average daily rate quoted in jobs citing Incident Management.

Daily rate trend for Incident Management in the UK

Incident Management
Daily Rate Histogram

Daily rate distribution for jobs citing Incident Management over the 6 months to 2 May 2024.

Daily rate histogram for Incident Management in the UK

Incident Management
Contractor Hourly Rate Trend

3-month moving average hourly rates quoted in jobs citing Incident Management.

Hourly rate trend for Incident Management in the UK

Incident Management
Hourly Rate Histogram

Hourly rate distribution of jobs citing Incident Management over the 6 months to 2 May 2024.

Hourly rate histogram for Incident Management in the UK

Incident Management
Top 15 Contract Locations

The table below looks at the demand and provides a guide to the median contractor rates quoted in IT jobs citing Incident Management within the UK over the 6 months to 2 May 2024. The 'Rank Change' column provides an indication of the change in demand within each location based on the same 6 month period last year.

Location Rank Change
on Same Period
Last Year
Matching
Contract
IT Job Ads
Median
Daily Rate
Past 6 Months
Median Daily Rate
% Change
on Same Period
Last Year
Live
Jobs
England -7 604 £500 - 317
UK excluding London -3 428 £503 +11.78% 233
London -25 197 £500 -9.09% 99
Work from Home -29 153 £510 +2.00% 126
South East +5 99 £489 -2.25% 50
East of England -5 92 £301 -7.31% 33
North of England -32 81 £548 +9.60% 63
South West +64 79 £520 +15.56% 30
West Midlands +30 67 £438 -20.45% 28
Midlands +25 67 £438 -10.26% 39
North West -43 41 £527 +1.25% 34
Yorkshire +1 40 £582 +16.40% 21
Scotland +2 28 £515 +14.44% 13
Northern Ireland +6 6 - - 5
Wales +10 1 £190 -44.73% 10

Incident Management
Co-occurring Skills and Capabilities by Category

The follow tables expand on the table above by listing co-occurrences grouped by category. The same employment type, locality and period is covered with up to 20 co-occurrences shown in each of the following categories:

Application Platforms
1 18 (2.68%) Microsoft Exchange
2 12 (1.79%) Apache
2 12 (1.79%) Confluence
2 12 (1.79%) nginx
2 12 (1.79%) SharePoint
3 9 (1.34%) JBoss
3 9 (1.34%) Tomcat
4 3 (0.45%) Skype for Business
5 1 (0.15%) Blackberry Enterprise Server
5 1 (0.15%) Oracle Application Server
5 1 (0.15%) Oracle Spatial
5 1 (0.15%) WebLogic
Applications
1 42 (6.25%) Microsoft Excel
2 39 (5.80%) Microsoft PowerPoint
3 31 (4.61%) Microsoft Office
4 1 (0.15%) Chatbot
4 1 (0.15%) MS Visio
Business Applications
1 9 (1.34%) Temenos T24
2 4 (0.60%) Remedy ITSM
3 3 (0.45%) SAP EWM
4 2 (0.30%) Fidessa
4 2 (0.30%) Remedy AR System
4 2 (0.30%) Salesforce CRM
4 2 (0.30%) SAP Retail
4 2 (0.30%) SAP S/4HANA
5 1 (0.15%) SAP SD
5 1 (0.15%) Unit4 Business World
Cloud Services
1 87 (12.95%) Microsoft 365
2 85 (12.65%) Azure
3 29 (4.32%) AWS
4 16 (2.38%) Azure DevOps
5 12 (1.79%) Serverless
6 11 (1.64%) Azure Monitor
7 10 (1.49%) Azure Functions
8 9 (1.34%) Azure Sentinel
8 9 (1.34%) Power Platform
9 8 (1.19%) Cloud Computing
10 5 (0.74%) Azure Data Factory
10 5 (0.74%) Azure Logic Apps
10 5 (0.74%) Entra ID
10 5 (0.74%) GitHub
10 5 (0.74%) Oracle Service Cloud
10 5 (0.74%) SaaS
11 4 (0.60%) Amazon CloudWatch
11 4 (0.60%) Mimecast
11 4 (0.60%) OneDrive
12 3 (0.45%) PaaS
Communications & Networking
1 48 (7.14%) Firewall
2 42 (6.25%) Wi-Fi
3 28 (4.17%) DNS
4 26 (3.87%) WAN
5 25 (3.72%) Network Security
6 23 (3.42%) VPN
7 16 (2.38%) Wireless
8 14 (2.08%) SAN
9 13 (1.93%) LAN
10 12 (1.79%) BGP
10 12 (1.79%) MPLS
11 11 (1.64%) Cisco ASA
11 11 (1.64%) DHCP
12 10 (1.49%) TCP/IP
13 9 (1.34%) IPsec
14 8 (1.19%) DWDM
14 8 (1.19%) SD-WAN
15 7 (1.04%) HTTP
15 7 (1.04%) VoIP
16 6 (0.89%) SSL
Database & Business Intelligence
1 23 (3.42%) Relational Database
2 21 (3.13%) SQL Server
3 14 (2.08%) RDBMS
4 10 (1.49%) Elasticsearch
5 7 (1.04%) Power BI
6 6 (0.89%) PostgreSQL
6 6 (0.89%) Sybase ASE
7 5 (0.74%) Azure SQL Database
7 5 (0.74%) DB2
7 5 (0.74%) Tableau
8 4 (0.60%) Apache Hive
8 4 (0.60%) Hadoop
9 3 (0.45%) MySQL
9 3 (0.45%) NoSQL
9 3 (0.45%) SQL Server Integration Services
10 2 (0.30%) DynamoDB
11 1 (0.15%) MariaDB
11 1 (0.15%) Oracle Database 12c
11 1 (0.15%) SAP HANA
11 1 (0.15%) Spatial Data
Development Applications
1 30 (4.46%) JIRA
2 12 (1.79%) Git
3 7 (1.04%) Jenkins
3 7 (1.04%) Selenium
4 6 (0.89%) Cypress.io
5 4 (0.60%) IDA Disassembler
5 4 (0.60%) Sonatype Nexus
6 3 (0.45%) Artifactory
6 3 (0.45%) Visual Studio
7 2 (0.30%) Bitbucket
7 2 (0.30%) CircleCI
7 2 (0.30%) JMeter
7 2 (0.30%) SpecFlow
8 1 (0.15%) FitNesse
8 1 (0.15%) GitLab
8 1 (0.15%) GoCD
8 1 (0.15%) HP UFT
8 1 (0.15%) JUnit
8 1 (0.15%) Oracle Forms
General
1 222 (33.04%) Social Skills
2 103 (15.33%) Finance
3 86 (12.80%) Analytical Skills
4 67 (9.97%) Public Sector
5 44 (6.55%) Telecoms
6 41 (6.10%) Retail
7 24 (3.57%) Banking
7 24 (3.57%) Legal
8 15 (2.23%) Financial Institution
9 14 (2.08%) Investment Banking
10 10 (1.49%) Manufacturing
11 8 (1.19%) German Language
12 6 (0.89%) Front Office
12 6 (0.89%) Influencing Skills
13 5 (0.74%) Electronics
13 5 (0.74%) Marketing
13 5 (0.74%) Organisational Skills
13 5 (0.74%) Presentation Skills
14 4 (0.60%) Automotive
14 4 (0.60%) Documentation Skills
Job Titles
1 241 (35.86%) Analyst
2 128 (19.05%) Service Analyst
3 112 (16.67%) Service Desk Analyst
4 52 (7.74%) Senior
5 38 (5.65%) Incident Manager
6 36 (5.36%) Support Engineer
7 32 (4.76%) Consultant
8 27 (4.02%) Customer Analyst
8 27 (4.02%) Customer Service Analyst
9 26 (3.87%) Applications Support
10 24 (3.57%) SOC Analyst
11 22 (3.27%) Lead
12 21 (3.13%) Support Analyst
13 20 (2.98%) Developer
14 18 (2.68%) Network Engineer
14 18 (2.68%) Security Analyst
14 18 (2.68%) Service Manager
15 17 (2.53%) Applications Support Analyst
15 17 (2.53%) IT Support
16 16 (2.38%) Cyber Defence Analyst
Libraries, Frameworks & Software Standards
1 16 (2.38%) FIX Protocol
2 13 (1.93%) .NET
3 11 (1.64%) CSS
3 11 (1.64%) Elastic Stack
3 11 (1.64%) XML
4 9 (1.34%) IBM Integration Bus
4 9 (1.34%) Middleware
5 8 (1.19%) REST
6 7 (1.04%) SOAP
7 6 (0.89%) Node.js
8 5 (0.74%) AngularJS
8 5 (0.74%) JSON
9 4 (0.60%) .NET Framework
9 4 (0.60%) HTML
9 4 (0.60%) OLE
9 4 (0.60%) Playwright
9 4 (0.60%) React
9 4 (0.60%) RESTful
9 4 (0.60%) WebdriverIO
10 3 (0.45%) ARM Templates
Miscellaneous
1 92 (13.69%) Management Information System
2 70 (10.42%) Cyber Kill Chain
3 64 (9.52%) Cyber Threat
4 62 (9.23%) Cyber Defence
5 20 (2.98%) Analytical Mindset
6 19 (2.83%) Derivative
6 19 (2.83%) PKI
7 17 (2.53%) CMDB
8 15 (2.23%) Self-Motivation
9 12 (1.79%) Data Centre
10 11 (1.64%) Security Operations Centre
11 10 (1.49%) Distributed Systems
11 10 (1.49%) Hedge funds
11 10 (1.49%) Operational Technology
12 9 (1.34%) Onboarding
13 8 (1.19%) Data Protection Act
14 7 (1.04%) Product Ownership
14 7 (1.04%) Replication
15 6 (0.89%) Linux Command Line
16 5 (0.74%) Cloud Native
Operating Systems
1 97 (14.43%) Windows
2 83 (12.35%) Linux
3 38 (5.65%) Unix
4 23 (3.42%) Windows Server
5 22 (3.27%) Windows 10
6 12 (1.79%) Windows 7
7 11 (1.64%) Mac OS X
8 10 (1.49%) Red Hat Enterprise Linux
9 7 (1.04%) Apple iOS
10 6 (0.89%) Android
11 5 (0.74%) Windows Server 2019
12 4 (0.60%) Windows Server 2016
13 3 (0.45%) Windows Server 2012
14 2 (0.30%) Mac OS
14 2 (0.30%) VMS
15 1 (0.15%) Ubuntu
Processes & Methodologies
1 235 (34.97%) ITIL
2 178 (26.49%) Problem-Solving
3 156 (23.21%) Customer Service
4 127 (18.90%) Problem Management
5 118 (17.56%) Cybersecurity
6 105 (15.63%) SIEM
7 99 (14.73%) Change Management
8 96 (14.29%) Service Management
9 94 (13.99%) Incident Response
9 94 (13.99%) Root Cause Analysis
10 93 (13.84%) Information Security
11 89 (13.24%) Service Delivery
12 73 (10.86%) ITSM
12 73 (10.86%) MITRE ATT&CK
13 66 (9.82%) Use Case
14 64 (9.52%) Mentoring
15 61 (9.08%) Agile
16 60 (8.93%) Case Management
16 60 (8.93%) Mathematics
16 60 (8.93%) Risk Management
Programming Languages
1 45 (6.70%) PowerShell
2 43 (6.40%) Python
3 34 (5.06%) SQL
4 19 (2.83%) JavaScript
5 14 (2.08%) C#
6 13 (1.93%) Shell Script
7 10 (1.49%) Java
8 9 (1.34%) Perl
9 7 (1.04%) Bash
10 6 (0.89%) T-SQL
11 4 (0.60%) MATLAB
11 4 (0.60%) TypeScript
11 4 (0.60%) VB.NET
11 4 (0.60%) VBA
12 2 (0.30%) Korn
12 2 (0.30%) PHP
12 2 (0.30%) tcsh
13 1 (0.15%) Groovy
13 1 (0.15%) Ruby
13 1 (0.15%) XPath
Qualifications
1 174 (25.89%) Security Cleared
2 106 (15.77%) SC Cleared
3 66 (9.82%) DV Cleared
4 55 (8.18%) Degree
5 48 (7.14%) Microsoft Certification
6 41 (6.10%) A+ Certification
7 40 (5.95%) MCSA
8 27 (4.02%) Cisco Certification
8 27 (4.02%) MCP
9 23 (3.42%) ITIL Certification
10 21 (3.13%) CISSP
11 20 (2.98%) Computer Science Degree
12 18 (2.68%) CCNP
13 16 (2.38%) ITIL Foundation Certificate
14 12 (1.79%) CCNA
14 12 (1.79%) CEH
15 11 (1.64%) BPSS Clearance
16 7 (1.04%) CCSA
16 7 (1.04%) JNCIA
17 6 (0.89%) CCIE
Quality Assurance & Compliance
1 65 (9.67%) NIST
2 54 (8.04%) SLA
3 42 (6.25%) NIST 800
4 41 (6.10%) ISO/IEC 27001
5 18 (2.68%) GDPR
6 13 (1.93%) QA
7 12 (1.79%) HIPAA
8 11 (1.64%) California Consumer Privacy Act
9 9 (1.34%) HMG Security Policy Framework
10 6 (0.89%) Accessibility
11 4 (0.60%) Data Quality
11 4 (0.60%) Disclosure Scotland
12 3 (0.45%) NCSC
12 3 (0.45%) PCI DSS
13 2 (0.30%) Sarbanes-Oxley
14 1 (0.15%) COBIT
14 1 (0.15%) GRC
14 1 (0.15%) GxP
14 1 (0.15%) JSP 440
14 1 (0.15%) RMADS
System Software
1 48 (7.14%) Active Directory
2 8 (1.19%) Virtual Desktop
3 4 (0.60%) Docker
3 4 (0.60%) Snort
3 4 (0.60%) Veritas Cluster Server
4 3 (0.45%) BitLocker
4 3 (0.45%) Firmware
5 2 (0.30%) NFS
5 2 (0.30%) VMware Infrastructure
6 1 (0.15%) Postfix
6 1 (0.15%) Virtual Machines
6 1 (0.15%) VMware ESXi
Systems Management
1 20 (2.98%) ITRS Geneos
2 18 (2.68%) Ansible
3 13 (1.93%) Kibana
4 12 (1.79%) Terraform
5 11 (1.64%) SCCM
6 10 (1.49%) Grafana
6 10 (1.49%) Microsoft Intune
7 9 (1.34%) logstash
8 8 (1.19%) Kubernetes
9 6 (0.89%) Single Sign-On
10 5 (0.74%) SysTrack
11 3 (0.45%) Active Directory Federation Services
11 3 (0.45%) SCOM
12 2 (0.30%) Computer Emergency Response Teams
12 2 (0.30%) Microsoft Clustering
12 2 (0.30%) Nessus
12 2 (0.30%) Prometheus
12 2 (0.30%) Puppet
12 2 (0.30%) systemd
12 2 (0.30%) ZABBIX
Vendors
1 195 (29.02%) Microsoft
2 109 (16.22%) ServiceNow
3 52 (7.74%) Citrix
4 40 (5.95%) Cisco
5 26 (3.87%) SAP
6 23 (3.42%) Juniper
6 23 (3.42%) Oracle
7 22 (3.27%) IBM
7 22 (3.27%) Splunk
8 16 (2.38%) CheckPoint
9 13 (1.93%) HP
10 12 (1.79%) Palo Alto
11 11 (1.64%) Dynatrace
12 10 (1.49%) Red Hat
13 9 (1.34%) Dell
13 9 (1.34%) F5
13 9 (1.34%) Sybase
13 9 (1.34%) Temenos
14 6 (0.89%) Blue Coat
14 6 (0.89%) Sun