14 of 14 Contract Problem Management Jobs in the UK

and Sunday with Wednesday Thursday off options for a different shift is possible after 90 Days. In this Role you will make sure event management is handled efficiently using alert systems like BigPanda, taking ownership of alerts and troubleshooting them with the aid of Runbooks and SOPs. Basic knowledge … complements their ability to analyze and monitor system performance, while understanding API concepts and applications enhances their technical capabilities. Their ITIL experience covers Incident Management, Problem Management, and Change Management, ensuring adherence to best practices in IT service management. What you'll be doing: In the … customers. This includes managing communication and collaboration among customer service representatives and high-level engineers to ensure seamless customer service. assist with user account management and basic security tasks such as password unlocks and guiding users through the process of creating tickets and directing them to standard operating procedures More ❯

and external customers, ensuring high-quality service delivery. Monitor and analyze service performance data to ensure services are optimized and efficient. Lead incident and problem management efforts, ensuring quick resolution of IT issues to minimize downtime. Network, Server, and End-User Computing Management & O365, Intune Admin Oversee … O365/Intune/MDM as an Admin. Collaborate with technical teams to implement new technologies and upgrades to existing systems. Client Partner & Stakeholder Management Serve as the primary point of contact for client partners and internal stakeholders regarding IT services. Build and maintain strong relationships with clients, ensuring … their IT service needs are met. Regularly communicate with stakeholders to provide service updates, performance reports, and address any concerns. Vendor Management Oversee vendor relationships, ensuring third-party services align with company goals and expectations. Negotiate contracts, manage performance, and hold vendors accountable to service standards. Collaborate with vendors More ❯

experience in configuring iSCSI targets for virtualized environments. - Knowledge and experience in Microsoft Server Technologies; Active Directory, Microsoft Exchange. - Knowledge of ITIL IT service management model; - Knowledge of Incident and Problem Management processes and experience in this area; - Ability to write technical documentation and user guides; - Ability … to communicate effectively orally and in writing. - Problem Solving - Uses rigorous logic and methods to solve difficult problems with effective solutions; probes all fruitful sources for answers; can see hidden problems; looks beyond the obvious and doesn't stop at the first answer - Customer Focus - Focuses on customer needs More ❯

Mattermost, Integrated Research, and Red Hat Solid understanding of Active Directory, SQL databases, and networking technologies. Experience with Linux servers and virtual platforms. Excellent problem-solving skills with a knack for troubleshooting. Strong communication skills to effectively interface with key software and hardware partners. Experience with ITIL principles and … incident, change, and problem management disciplines is a plus. Key Responsibilities: Support and manage our Unified Communications collaboration environment, ensuring seamless day-to-day operations. Handle critical client escalations and oversee production changes and infrastructure deployments. Execute processes to support IT infrastructure and deliver top-notch IT services … report on application performance, ensuring they meet availability and capacity demands. Collaborate with Architecture and Engineering teams for solution planning, testing, and troubleshooting. Facilitate problem resolution throughout the information system lifecycle and document root causes for future prevention. Provide on-call support, covering nights and weekends as needed. Desired More ❯

of the supported systems performance. * Provide configuration changes to our core applications as deemed necessary. * Provide input into, and support, the release and change management processes required to implement technical changes to our core applications. * Ensure the quality of the technical application elements of internal projects throughout the development … of own area through, knowledge transfer, one to one workshop, mentoring to other teams as required. * Take ownership of tasks required for the effective management of red alert, incident and problem management processes. * Provide out of hours support as required and agreed with the Delivery Lead. What … ECC), OBIEE, Oracle SOA Suite, and Oracle WebLogic Server to support Oracle ERP system integrations. * Knowledge of Oracle Cloud Infrastructure, OIC and Autonomous database management advantageous. * Experience from a similar support role in supporting business critical systems in a medium/large organisation. What happens now? After submitting your More ❯

and upgrade projects. * Familiarity with Commvault Command Center and other monitoring tools. * Understanding of Commvault licensing and compliance requirements. * Strong documentation (Confluence), analytical and problem-solving skills. * Strong abilities with using the Commvault reporting suite, preferably with knowledge to create custom reports * Must have experience working in a finance … background with adherence to strong change management practices Detailed JD: * Should have 8-10 years of experience in Commvault administration. * Understanding of functional requirements and translation of business requirements into technical specifications. * Good understanding of traditional Data Centre architecture as well as automation technologies. * Working Experience in handling and … solutions. * Experience in working on Commvault data migration and upgrade projects. * Working Experience with Commvault Command Center and other monitoring tools. * Demonstrate analytical and problem management skills. * Ability to coach less experienced staff' Please send in your latest CV LA International is a HMG approved ICT Recruitment and More ❯

LAN, WAN, and VPN networks. Network Monitoring & Troubleshooting – Utilize SolarWinds NPM & NTA, Cisco Prime , and other tools to proactively identify and resolve issues. Incident & Problem Management – Respond to network-related incidents, analyse root causes, and implement solutions. Firewall & Security Management – Work with Fortinet, Palo Alto (Panorama), and … Cisco firewalls to maintain security posture. Change Management – Follow best practices to implement network changes safely and efficiently. Network Engineer Skills & Experience: Hands-on experience with Cisco networking (routing & switching), firewalls, and WAN technologies. Experience with network monitoring tools like SolarWinds NPM/NTA and Cisco Prime. Knowledge of … Alto (Panorama), and Cisco Nexus . Understanding of MPLS, VPNs, LAN/WAN, and security best practices . Familiarity with ITIL processes and change management is beneficial. Strong troubleshooting skills and ability to work independently in a BAU environment. Law firm industry experience Any Project experience would be an More ❯

environments and driving large-scale infrastructure initiatives. Key Responsibilities: Lead and support zSeries Storage hardware and software infrastructure across enterprise environments Perform technical project management for zSeries infrastructure deployments and evergreening projects Design, configure, test, and implement IBM zSeries storage solutions Automate storage infrastructure tasks to reduce manual effort … Liaise and manage vendor relationships (e.g., IBM, DELL, Broadcom) Manage risk and cost associated with infrastructure services Support ITIL-aligned change, incident, and problem management processes Ensure service quality and compliance with internal security, audit, and risk requirements Collaborate with stakeholders across business and technology teams Required Experience … DFSMS (incl. OAM), TDMF, GDPS, CSM Familiarity with software such as CA1, CA Vantage, CA Disk, T-Rex, Rocket CR+, Interchip RTD Process & Project Management: Agile methodologies and tooling experience Proven record in managing infrastructure projects at enterprise scale Understanding of embedded controls within change and incident frameworks Personal More ❯

reporting and dashboards on key service desk metrics and KPIs. • Document and train staff on core Standard Operating Procedures (SOPs), including triage, incident, and problem management, Service request and Change management. • Using a ‘test n learn’ approach, configure and implement a new ITSM system using Atlassian Jira to … focused culture You will not be directly line managing the team of 1st and 2nd line support analysts, but will be focused on work management, ensuring the team are onboard with change. • The role will require 2 days per week onsite in Manchester (more if desired) due to the More ❯

Cloud Storage, Big Query and Cloud Logging Container orchestration with K8s, with on one or more of GKE, AKS, EKS, and experience with container management tooling. Strong experience in development of Object-Oriented code (such as Python and Groovy and shell scripting) Strong experience with declarative Jenkins pipeline development … Designing branching strategies for declarative pipeline management. Familiarity with monitoring tools like Prometheus and Grafana Strong experience with DevOps release principles Experience of problem management and incident support Experience leading a pod Experience of assisting with the grooming and handling of a product backlog Desire to help improve … contribute towards their career development. Familiarity with agile scrum processes Cost optimization design for solutions Experience with core technical integrations with security and change management tooling such as SNOW, SAST/DAST tooling. Strong communicator and being able to interact with a range of stakeholders such as engineering teams More ❯

have a strong background in windows technology with a focus on virtualisation including VMware vSphere and VMware Horizon 8. Activities: - Continued BAU support and management of the environment - Patching and system administration - Provision of new virtual machines - Problem management The role is for 6 to 12 months More ❯

Storage, Big Query and Cloud Logging Container orchestration with K8s, with on one or more of GKE, AKS, and EKS, and experience with container management tooling. Strong experience in development of Object-Oriented code (such as Python, Groovyand Shell scripting) Strong experience with declarative Jenkins pipeline development Designing branching … strategies for declarative pipeline management. Familiarity with monitoring tools like Prometheus and Grafana Strong experience with DevOps release principles Experience of problem management and incident support Experience leading a pod Experience of assisting with the grooming and handling of a product backlog Desire to help improve others within … contribute towards their career development. Familiarity with agile scrum processes Cost optimization design for solutions Experience with core technical integrations with security and change management tooling such as SNOW and SAST/DAST tooling. Strong communicator and being able to interact with a range of stakeholders such as engineering More ❯

knowledge. If an incident is a P1 OR is a recurring root cause of incidents, 2nd Level Support will evaluate and initiate handover to Problem Management. What you'll need to succeed We are looking for experienced software helpdesk support engineers. Experience using ServiceNow, Jira and Anywhere 365 phone More ❯

report on application performance, ensuring they meet availability and capacity demands. Collaborate with Architecture and Engineering teams for solution planning, testing, and troubleshooting. Facilitate problem resolution throughout the information system life cycle and document root causes for future prevention. Provide on-call support Essential Skills Has managed Skype for … partners such as Microsoft, Cisco, Smarsh, Mattermost, Integrated Research, and Red Hat. Active Directory, SQL databases, and networking technologies. Linux servers and virtual platforms. Problem-solving skills with a knack for troubleshooting. Strong communication skills to effectively interface with key software and hardware partners. Desirable Skills ITIL principles and … incident, change, and problem management. Additional experience in telephony and networking ITIL Certification This is a full time role and requires you to only be on site 3 days a week and also provide on-call out of hours support. It is an excellent opportunity to join a fast More ❯