is seeking a motivated and passionate BMC Helix Migration Consultant to join its growing team. The role involves planning, executing, and supporting the migration of BMCRemedyITSM applications and data to BMC Helix environments, including upgrades, cloud transitions, and foundational data management using tools such as Helix Data Manager (HDM). Key Responsibilities Migration Execution: Deliver … end-to-end migration of RemedyITSM applications to BMC Helix (on-premises to cloud or on-premises). Leverage Helix Data Manager (HDM) for structured data migration and transformation. Perform 3-way reconciliation of workflows, CMDB, and foundation data. Development & Automation: Develop and manage Kubernetes-based applications. Create and deploy Helm Charts for Helix applications. Automate … Monitoring & Troubleshooting: Use AR System Log Analyzer for issue identification and resolution. Create and analyze Splunk queries. Manage Kafka topics and data flows. Support & Administration: Provide support for Helix ITSM version 21.03 or higher. Load and manage foundation data. Identify and configure custom plugins and EMA settings. Required Skills & Experience Hands-on experience with BMC Helix ITSM and More ❯
including data and policy migration and the migration of PATROL agents. Integration: Integrate BMC products with each other and with third-party applications like ServiceNow/Cadalys/REmedy to create incident tickets. Performance Monitoring: Monitor system performance, conduct health checks, and generate performance reports. Proactive Management: Configure alerting mechanisms for proactive incident management and conduct root cause More ❯
A good understanding of Operational Support Systems and Business Support Systems, especially in Mobile Strong understanding of ITIL processes and specifically Change and Release Management Expertise in BMCRemedy or similar ticketing software Experience with integrating data from external sources into internal platforms, including ETL pipelines and API-based data exchange Ability to design scalable, secure, and reliable More ❯
A good understanding of Operational Support Systems and Business Support Systems, especially in Mobile Strong understanding of ITIL processes and specifically Change and Release Management Expertise in BMCRemedy or similar ticketing software Experience with integrating data from external sources into internal platforms, including ETL pipelines and API-based data exchange Ability to design scalable, secure, and reliable More ❯
A good understanding of Operational Support Systems and Business Support Systems, especially in Mobile Strong understanding of ITIL processes and specifically Change and Release Management Expertise in BMCRemedy or similar ticketing software Experience with integrating data from external sources into internal platforms, including ETL pipelines and API-based data exchange Ability to design scalable, secure, and reliable More ❯
end OSS design experience , ideally within mobile networks. Strong understanding of OSS/BSS systems and ITIL , especially Change and Release Management . Hands-on experience with BMCRemedy or similar ticketing tools. Expertise in ETL pipelines and API-based data integration . Familiarity with RAN technologies (2G/4G/5G/NB-IoT), SQL , and scripting More ❯
end OSS design experience , ideally within mobile networks. Strong understanding of OSS/BSS systems and ITIL , especially Change and Release Management . Hands-on experience with BMCRemedy or similar ticketing tools. Expertise in ETL pipelines and API-based data integration . Familiarity with RAN technologies (2G/4G/5G/NB-IoT), SQL , and scripting More ❯
end OSS design experience , ideally within mobile networks. Strong understanding of OSS/BSS systems and ITIL , especially Change and Release Management . Hands-on experience with BMCRemedy or similar ticketing tools. Expertise in ETL pipelines and API-based data integration . Familiarity with RAN technologies (2G/4G/5G/NB-IoT), SQL , and scripting More ❯
initiatives. Produce and distribute management information from servicemanagement tools. Skills and Experience - Junior Incident Manager ITIL v3 Foundation certification (minimum). ITservice desk background with experience in ITSM tooling such as Remedy is preferred Experience of any ticketing system would be considered If no IT background extensive admin/organisation skills coupled with Ex-Military More ❯
initiatives. Produce and distribute management information from servicemanagement tools. Skills and Experience - Junior Incident Manager ITIL v3 Foundation certification (minimum). ITservice desk background with experience in ITSM tooling such as Remedy is preferred Experience of any ticketing system would be considered If no IT background extensive admin/organisation skills coupled with Ex-Military More ❯
for the M365 tenant migration and Windows 11 upgrade. Engage with programme, technical, and operations teams to ensure new/changed services are fully documented, supportable, and aligned to ITSM best practices. Conduct impact assessments and readiness reviews across technical, process, and people dimensions. Develop and maintain Service Design Packages and Service Transition plans. Facilitate workshops with Service Owners … transition for Windows 10-11 upgrades. Deep understanding of ITIL (v3/v4) practices, particularly Service Design, Service Transition, and Continual Service Improvement. Experience integrating new services into existing ITSM toolsets (ServiceNow, Remedy, or equivalent). Excellent stakeholder engagement and communication skills, bridging technical and operational teams. Experience delivering in M&A or complex migration environments. Disclaimer More ❯
Support the production and distribution of Management Information from ServiceManagement Tooling. Mandatory skills: TILv3 Foundation minimum Competent with MS Office Automation Tools ITService Desk Experience Experience of ITSM tooling such as Remedy Strong Communication Skills Desirable skills: Experience of working with MOD deployed IT systems. If this is the role for you please submit your More ❯
