14 of 14 Contract Service Analyst Jobs in the UK

ADVERT - Service Desk Analyst Job Title: Service Desk Analyst Location: Portsmouth Security Clearance: SC (or ability to obtain) We are looking for a customer-focused Service Desk Analyst to join our IT Service Management function supporting a secure MOD private cloud environment. This … role is ideal for individuals with experience in Service Desk Analyst/Service Operations who are looking to grow their capabilities within an ITIL 4-aligned setting. Working as part of a dedicated service team, you will provide first-line technical support, ensure incidents and service ...

Service Desk Analyst Location: Norwich Contract Type: Temporary Hourly Rate: £17.21 p/h, paid to Umbrella Contract Length: 3 months intially Working Pattern: Full Time, 37.5 hours per week Our client, a reputable organisation within the public services sector, is seeking a dedicated IT Service Desk … Analyst to join their Digital Services team. This is an excellent opportunity for individuals looking to contribute to a customer-focused environment while providing essential IT support. Key Responsibilities: Serve as the primary point of contact for IT-related incidents, service requests, and queries, catering to both clinical ...

Service Desk Enablement & Digital Support Specialist We're looking for a Service Desk Enablement & Digital Support Specialist to enhance service desk capability, drive digital adoption, and improve the overall user support experience. This role sits at the heart of IT operations-bridging Service Desk teams … service owners and business users to reduce demand, improve efficiency and strengthen self-service. What You'll Do Drive Service Desk enablement and digital support strategy to improve adoption of ITSM tools, processes and self-service Design and deliver training and capability programmes for Service Desk ...

Service Desk Analyst (2nd Line) | 6-Month Contract We're looking for an experienced IT Service Desk Analyst (2nd Line) to join a fast-paced global IT team on an initial 6-month contract . You'll provide advanced technical support across end-user devices, Microsoft … applications, and collaboration tools, ensuring employees have the technology and support they need to succeed. What You'll Do Resolve complex IT incidents and service requests across Windows, macOS, Microsoft 365, networking, hardware, and enterprise applications Own escalated tickets through to resolution, meeting SLAs and delivering excellent customer service ...

Service Desk Analyst Midlands based hybrid 6-month initial contract, but with possible extensions and temp to perm options Additional standby and shift allowances We are looking for Service Desk Analysts to join the successful IT support team within a global banking client providing … questioning techniques - Obtain both technical information and business impact to minimise downtime to colleagues The Skills you will need: - A passion for customer service- Ability to flex your communication, both written and verbal- Previous service desk experience and understanding of working to KPI's is an advantage- Knowledge ...

Service Desk Analyst/Systems Support Analyst West Sussex County Council Contract: 6+ Months Fox Morris Group are delighted to be supporting West Sussex County Council in recruiting 6 Systems Support Analysts to join their busy IT Service Desk team. This is an excellent opportunity … someone with an IT support or Service Desk background who enjoys solving technical problems and delivering outstanding customer service. About the Role As a Systems Support Analyst, you'll be the first point of contact for IT incidents, service requests and user enquiries, providing first-line technical ...

Service Desk Analyst – MacOS/Apple Devices/Cloud Technologies Based onsite in Gloucester - possibility to go permanent We are seeking an experienced and proactive Service Desk Engineer to join our IT team. This role is ideal for someone with strong hands-on experience supporting MacOS environments … workplace and endpoint management solutions Troubleshoot hardware, software, connectivity, and user-related issues Support device security, patching, compliance, and asset management Deliver excellent customer service and technical support to users at all levels Skills & Experience Required Knowledge of MacOS and Apple ecosystem devices Experience supporting laptops, desktops, and mobile ...

Customer Service Operations Support Analyst Location: Newcastle upon Tyne, NE27 0QW Contract: Fixed-term (1 July 2026 - 30 June 2027) Hours: 37.5 hours per week - Monday to friday Pay Rate: £15.00 - £19.74 per hour (depending on experience) About the Role We are looking for a highly organised … detail-oriented Customer Service Operations Support Analyst to join our Customer Service Operations team. This role sits within a multi-skilled environment and requires a proactive individual with strong problem-solving abilities and a high degree of initiative. You will play a key role in supporting operational ...

Service Desk Engineer – 3-month contract – Liverpool My Legal customer looking for an experienced individual to join a busy and collaborative IT Service Desk, supporting users across the business and ensuring a first-class support experience. As a Service Desk Engineer, you'll be the first point … timely and effective resolution of a wide range of technical issues. Working as part of a supportive IT team, you'll manage incidents and service requests from initial contact through to resolution, ensuring users receive a professional and positive experience every time. Key experience required: Experience as a Service ...

customer-focused IT professional looking to make a real impact? We are looking for an IT Service Desk Analyst to join our busy Digital Services team. In this role, you will serve as the single point of contact for technical support across both clinical and corporate teams. Supporting … clear, friendly telephone and digital support to diagnose and resolve technical incidents. Incident Management: Accurately record, classify, prioritize, and monitor tickets within our IT service management system in line with SLAs. System Administration: Manage user accounts, system permissions, and desktop software installations. Customer Care: Translate complex technical issues into ...

Role: Digital Service Desk Analyst Location: Norwich or Chelmsford, UK Duration: 3-Month Contract (Inside IR35) Hours: 37.5 hours per week, Monday to Friday rota (08:00-16:00 or 10:00-18:00) Job Summary Provides first-line technical support and customer service to Trust staff … across all sites. Logs, manages, resolves, or escalates IT incidents and service requests using the call management system in line with SLAs. Key duties include supporting Smartcard (RA) services, remotely managing asset tracking (CMDB), and escalating Major Incidents. This is a fully on-site, phone-focused role requiring participation ...

Customer Service Advisor - (Romanian speaking) – IT Consultancy – £15.84 PAYE Figure – Fully Onsite No experience required, full training provided Romanian language skills are essential Overview: I’m currently partnered with a leading IT consultancy delivering innovative data and digital solutions to a range of enterprise clients across sectors including retail … team thrives on solving complex business challenges using modern technologies and are now looking to expand their data capability with a customer-focused Service Desk Analyst to join their dynamic team in Peterborough. Key Responsibilities: Communicate clearly and transparently with customers, keeping them informed and confident ...

role: Essential Duties and Responsibilities Work as part of the Shift system on the IT Service Desk Receives and handles requests for service, following agreed procedures. 1st line support: troubleshooting of IT related problems Promptly allocates calls as appropriate. Logs incidents and service requests and maintains relevant … records: Identifies and classifies incident types and service interruptions Records incidents cataloging them by symptom and resolution Monitoring queues and assign tickets to appropriate resources for troubleshooting and ticket resolution. Monitoring queues to ensure SLAs are maintained. Assigning the tickets which are out of scope to Service Desk ...

Nicholas Howard are delighted to be recruiting for a Service Desk Analyst. This role is fully site based and will require flexibility around working shift patterns once fully trained. Key Responsibilities: Work closely with team members to support daily operations and tasks. Help identify, prioritise, and respond to incidents … issues in a timely manner, following clear procedures. Use the service management tools to log and update incidents, ensuring information is accurate throughout the process. Monitor servers and systems to spot and respond to any issues, using the event management tools. Assist specialist teams with resolving technical problems. Follow ...